Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - R - S - T - U - V - W -

Index

A

AAA mode 6-5, F-2

accounts

CallManager Applications Billing Server B-4

Microsoft SQLServer

CDR database B-7

device database B-7

ACS mode

authentication 6-5

Service Monitor, using in 6-8

user roles and privileges, modifying 6-8

users, configuring 6-6

adding

CallManager credentials 3-4

Cisco 1040 4-8

TFTP server to Service Monitor 4-3

threshold groups

CVTQ 5-4

sensor 5-9

administering Service Monitor

SNMP, using to manage Service Monitor

queries, configuring for 6-9

security, configuring for queries 6-10

system application MIB log file, viewing 6-10

Applications Billing Server. See accounts.

archiving call metrics

disabling 4-5

enabling 4-5

audience for this document i-ix

authentication

ACS

ACS mode 6-5

and authorization 6-5

fallback mode F-2

Microsoft SQLServer

enabling mixed authentication B-6

user accounts B-7

non-ACS mode 6-5

AXL Web Service, activating B-3

B

backing up

call metrics files 6-3

Service Monitor

database 6-1

data files 6-3

C

CallManager. See Cisco Unified CallManager

call metrics

archiving, enabling and disabling 4-5

files 6-3

backing up 6-3

deleting 6-3

cautions

significance of i-x

Unified Communications Manager database B-7

CDR database

account B-7

CallManager credential status 3-3

password B-7

CDR DB. See CDR database

Cisco 1040

adding 4-8

deleting 4-11

editing 4-10

failover, understanding 4-15

resetting 4-11

unreachable, trap 4-17

web interface 4-13

Cisco Secure Access Control Server (ACS) 6-5

Cisco Security Agent B-6

Cisco Unified CallManager

configuring B-1

credentials 3-2

version used 3-9

Cisco Unified Operations Manager, as a trap receiver 3-1

clusters. See Cisco Unified CallManager

codecs

in MOS violation SNMP trap C-3

reports, generated by 2-4

CVTQ report 2-7

sensor report 2-11

thresholds, setting

for CVTQ groups 5-4

for sensor groups 5-8

global values 5-2

concealment

in CVTQ reports 2-10

in SNMP traps C-3

configuring

Cisco 1040 4-10

Cisco Unified CallManager B-1

DHCP 4-6

DNS 4-6

sensor

default configuration file 4-4

primary Service Monitor 4-4

secondary Service Monitor 4-4

Service Monitor

as a billing server B-4

initially 2-2

system, SNMP queries 6-9

users 6-6

CiscoWorks local login module 6-6

using ACS mode 6-6

credentials, CallManager

adding 3-4

deleting 3-3, 3-8

editing 3-6

verifying 3-2

CVTQ

reports 2-7

threshold group

adding 5-4

deleting 5-8

D

daemon manager, starting and stopping 6-14

database

cmf password, changing 6-12

directory and virus scanning software A-1

Service Monitor

backing up 6-1

password, changing 6-3

purging 6-1

restoring 6-2

debugging, enabling 6-3

deleting

CallManager credentials 3-8

Cisco1040 4-11

CVTQ group 5-8

files from TFTP server 4-11

sensor 4-11

sensor group 5-12

TFTP server from Service Monitor 4-4

device database

account B-7

CallManager credential status for 3-3

name B-7

password B-7

device DB. See device database

DHCP, configuring 4-6

directory number

entering, as endpoint 5-11

wild cards, using in 2-3

disabling

call metrics archiving 4-5

debugging 6-3

DN. See directory number

DNS, configuring 4-6

documentation i-x

audience for this i-ix

typographical conventions in i-ix

downloading sensor image file 4-15

E

editing

CallManager credentials 3-6

Cisco 1040

configuration 4-10

default configuration 4-15

threshold groups

CVTQ 5-4

sensor 5-9

enabling

call metrics archiving 4-5

debugging 6-4

endpoint

IP address 5-11

wild cards, using 2-3

exporting

most impacted endpoints reports, automatically 3-11

reports, manually 2-2

F

failover, Cisco 1040 4-15

filenames

log files 6-5

reports, automatically generated 3-11

sensor configuration

default 4-14

sensor-specific 4-14

sensor image 4-9

files

call metrics 6-3

configuration

sensor default 4-4

sensor-specific 4-10

history log file, maintaining 6-4

log files 6-3

G

global thresholds 5-2

restoring default 5-2

updating 5-2

H

hostname, changing 6-11, 6-13

HTTP

CallManager credential status 3-3

username and password 3-6

HTTPS

CallManager credential status 3-3

username and password 3-6

I

image file

downloading 4-15

updating 4-15

version 4-15

IP address

entering as endpoint 5-11

Service Monitor system, changing 6-13

wild cards, used when entering 2-3

K

keepalive 4-15

known phone count

understanding 3-8

updating 3-10

L

license

evaluation, using D-3

file

obtaining D-2

registering D-2

limit 3-8

exceeded D-3

increasing D-2

upgrading D-2

log files

by module 6-5

debugging, enabling and disabling 6-3

history 6-4

location 6-3

maintaining 6-4

login, CiscoWorks

failure F-2

fallback mode F-2

login module F-2

M

managing log files 6-3

MIBs

system application, log file 6-10

used by Service Monitor C-1

N

non-ACS mode

authentication 6-5

CiscoWorks Local Login module 6-6

users, configuring 6-6

O

Operations Manager, as a trap receiver 3-1

P

password

CDR database 3-4, B-7

CDRM database 3-3

cmf database 6-12

device database 3-4, B-7

Service Monitor database 6-3

SFTP 3-12, B-4

smuser 3-12, B-5

Permission Report 6-5

phones

license limit 3-8

monitored 3-8

total known count 3-8

updating known phone count 3-10

popup blockers, disabling A-1

primary Service Monitor

configuring 4-4

setting a 4-8

updating 4-10

viewing 4-12

privileges, configuring on Cisco Secure ACS 6-8, F-2

processes

Service Monitor 6-8

starting and stopping 6-8

R

registering sensors 4-14

reports

configuring number of endpoints for 3-11

filenames, automatically generated 3-11

most impacted endpoints, exporting 3-11

resetting Cisco 1040 4-11

resuming

Cisco Unified CallManager cluster for monitoring 3-9

sensor for monitoring 3-9

roles, user

Cisco Secure ACS, configuring 6-8

Cisco Secure ACS, modifying 6-6

S

secondary Service Monitor

configuring 4-4

setting a 4-8

updating 4-10

viewing 4-12

security

certificate 6-12

SNMP queries 6-10

sensor

registration explained 4-14

report 2-4

Service Monitor

hostname, changing 6-11, 6-13

IP address, changing 6-13

processes, stopping and starting 6-8

SFTP

directory path B-4

password 3-12, B-4

server process 6-8

smuser

password, updating B-5

username 3-12, B-4

SNMP

queries, configuring security for 6-10

trap receivers 3-1

Windows service 6-9

SNMP, using to manage Service Monitor 6-8

SNMP queries, configuring for 6-9

Windows SNMP Service, enabling or disabling 6-10

Windows SNMP Service, installing and uninstalling 6-9

Windows SNMP Service status, determining 6-9

SNMP queries, configuring security for 6-10

system application MIB log file, viewing 6-10

SNMP MIBs, Service Monitor support for E-1

sample MIB walk E-7

system application MIB implementation E-1

SQL authentication on Cisco Unified CallManager B-7

starting

daemon manager 6-14

Service Monitor 1-4

Service Monitor processes 6-8

stopping

daemon manager 6-14

QOVR process 4-8

Service Monitor processes 6-8

suspending

Cisco Unified CallManager cluster from monitoring 3-9

sensor from monitoring 3-9

system administration 6-1

system application MIB implementation E-1

resource MIB tables E-1

element status information E-4

installed elements E-2

installed packages E-2

package status information E-3

process map E-7

scalar variables E-6

status of elements previously run E-5

status of packages previously run E-5

sample MIB walk E-7

System Identity Setup User

in Common Services F-2

on Cisco Secure ACS F-3

T

TFTP server

adding to Service Monitor 4-3

deleting from Service Monitor 4-4

thresholds

global 5-2

group

CVTQ 5-4

priority for CVTQ 5-8

sensor 5-8

sensor priority 5-11

time, updating on the server 6-14

trap receivers

configuring 3-1

default port number for 3-1

Operations Manager 3-1

traps, SNMP

Cisco 1040 unreachable

definition C-4

understanding 4-17

from sensors, suppressing 4-5

MOS violation, definition C-1

typographical conventions in this document i-ix

U

Unavailable

device type, reason for 2-6

MOS, reason for 2-9

updating

image files 4-15

server time 6-14

thresholds

CVTQ group 5-6

global 5-2

sensor group 5-10

users

configuring 6-6

using ACS mode 6-6

using CiscoWorks local login module 6-6

privileges

modifying 6-8

Permission Report 6-5

roles 6-8, F-1

System Identity Setup User F-1

V

verifying CallManager credentials 3-3

versions

Cisco 1040 image file 4-15

Cisco Unified CallManager B-1

viewing

CallManager credential status 3-3

log files by module 6-5

sensor configuration

in Service Monitor 4-12

on Cisco 1040 4-13

on TFTP server 4-13

virus scanning software A-1

W

warnings, significance of i-x

Windows SNMP Service

disabling 6-10

enabling 6-10

installing 6-9

status, determining 6-9

uninstalling 6-9