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Table Of Contents
A - B - C - D - E - G - H - I - K - L - M - N - O - P - R - S - T - U - V - W -
Index
A
AAA server
adding 7-9
changing information 7-11
deleting 7-11
testing connection 7-12
about
batch projects 5-93
batch provisioning 5-84
business rules 6-2
Cisco IOS Routers 5-22
configuration templates 5-43
domains 5-23
infrastructure configuration 5-76
infrastructure configuration scheduling 5-82
licensing 7-2
provisioning attributes 6-16
service areas 5-36
accessing subscriber record 3-2
ACS servers 7-9
adding
Cisco IOS Router 5-6
Cisco Unified Communications Manager Business Edition 5-3
Cisco Unified Communications Manager Express 5-4
Cisco Unity 5-5
Cisco Unity Connection 5-5
Cisco Unity Express 5-6
infrastructure configuration instance 5-77
administration authorization role 2-14
advanced
assignment authorization role 2-14
ordering authorization role 2-14
Alert Details page
See also events processed by Operations Manager
approval authorization role 2-15
assets, tracking. See inventory
assignment authorization role 2-15
AssignSoftPhoneName 6-3
AssociateAllUsersInCallProcessor 6-3
AssociateAllUsersInUMProcessor 6-3
AssociateOnlyExistingUsers 6-3
AssociateUsersByDeptCode 6-3
AssociateUsersByDevicePool 6-4
AssociateUsersByLocation 6-4
authorization roles
applying to subscriber 2-5
tasks permitted by 2-14
auto-configuration. See configuration templates
B
backing up database 7-13
batch action file
adding
orders 5-85
users 5-85
guidelines 5-88
product
dependencies 5-88
multiple instances 5-88
sample files on server 5-85
batch project
about 5-93
creating 5-91
deleting 5-92
keyword usage 5-90
provisioning attribute precedence 5-90
running 5-93
canceling 5-93
paused, restarting 5-94
pausing 5-94
status, viewing 5-95
scheduling 5-93
canceling 5-95
rescheduling 5-93
scheduled pause, adding 5-94
scheduled pause, canceling 5-95
updating 5-92
viewing details 5-96
batch provisioning, about
See also batch action files and batch projects
business rules
about 6-2
configuring 6-15
mandatory 6-13
orders 6-14
products 6-14
descriptions 6-2
for domain synchronization 5-28
using 6-13
C
call
park 5-46
pickup group 5-46
search space 5-47
call processor
configuring Cisco Unified Communications Manager 5-10
configuring Cisco Unified Communications Manager Express 5-11
deleting 5-15
directory number block for 5-42
infrastructure data, examples 5-12
provisioning attributes
supported by product 6-39
subscriber data, examples 5-12
synchronization log, viewing 5-14
synchronization troubleshooting 5-14
synchronizing 5-12
updating 5-11
call processor passwords
understanding 2-5
canceling
batch project 5-93
orders 3-31
products 3-31
ChangeUnityPasswordOnNextLogin 6-4
changing IP address
on Provisioning Manager system 7-19
changing phone settings 3-23
Cisco IOS commands and configuration templates 5-43
Cisco IOS Router
adding 5-6
Cisco IOS Routers
about 5-22
Cisco Unified Communications
deployment, ongoing 1-7
Cisco Unified Communications Manager
adding 5-2
call processor 5-9
configuration template 5-43
dependencies 5-68
infrastructure data objects
supported by release 5-44
objects synchronized 5-13
PIN 2-3
setting throttling 7-5
subscriber password 2-3
Cisco Unified Communications Manager call processor
configuring 5-10
Cisco Unified Communications Manager Express
adding 5-4
call processor 5-9
configuration template 5-43
Cisco IOS commands in 5-43
dependencies 5-68
Cisco Unified Communications Manager Express call processor
configuring 5-11
Cisco Unified Operations Manager
configuring to open from Provisioning Manager 7-4
launching from Provisioning Manager 7-3, 7-4
Cisco Unity
adding 5-5
products and services 3-11
subscriber password 2-3
Cisco Unity Connection
adding 5-5
Cisco Unity Connection, products and services 3-11
Cisco Unity Connection unified message processor
configuring 5-18
Cisco Unity Express
adding 5-6
configuration template 5-43
Cisco IOS commands in 5-43
dependencies 5-68
products and services 3-11
Cisco Unity Express unified message processor
configuring 5-18
Cisco Unity unified message processor
configuring 5-17
common device config 5-47
common shared line 3-17
complex attributes
configuring 5-78
complex attributes, working with 5-78
configuration, generating from a template 5-74
configuration templates
about 5-43
Cisco IOS commands in 5-43
configuring
adding items to 5-68
copying 5-74
deleting 5-74
renaming 5-74
updating 5-72
creating 5-68
example 5-44
exporting 5-75
generating configuration from 5-74
importing 5-75
keywords 5-69
usage scenarios 5-43
configuring
AAA servers 7-9
ACS 7-9
business rules 6-15
business rules for Domain synchronization 6-16
call processors 5-8
domains 5-25
domain synchronization 6-13
LDAP 7-9
message processors 5-8
orders 6-14
phone, shared 3-19
products 6-14
provisioning attributes 6-16
service areas 5-38
shared lines, primary 3-18
to open Cisco Unified Operations Manager IP phone details 7-4
transformation template for provisioning attributes 6-47
unified message processors 5-16
user access 6-13
contractor subscriber role 2-7
copying
configuration templates 5-74
items 5-73
CreateSelfCareAccounts 6-4
creating
directory number blocks 5-41
domains 5-25
Generic IOS Router 5-6
pseudo subscriber 2-8
service areas 5-37
subscriber 2-2
subscriber role type 2-8
users 2-11
CTI route point 5-45
customer domain template 5-24
D
database backup and restore 7-13
debugging, enabling and disabling 7-5
DefaultCallManagerPassword 6-5
DefaultCallManagerPIN 6-5
DefaultCUPMPassword 6-5
DefaultDeviceProfile 6-5
DefaultUnitySubscriberPassword 6-5
DefaultUserType 6-6
Defaultusertype business rule 2-2
deleting
call processors 5-15
configuration templates 5-74
domains 5-35
infrastructure configuration instance 5-81
items 5-74
keyword list 5-72
subscriber 2-6
subscriber role type 2-10
unified message processors 5-21
user 2-17
deployment
voice infrastructure, adding a site 1-7
voice infrastructure, initial 1-6
DescriptionString 6-6
device pool 5-48
devices
deleting 5-8
updating information 5-7
viewing information 5-7
working with 5-1
directory inventory, managing 4-4
See also directory numbers
directory number blocks
adding 5-41
viewing
for call processor 5-42
for service area 5-42
directory number inventory report 7-30
directory numbers
deleting 4-6
reservations, expired 4-6
states 4-4
updating 4-5
DNAutoReservation 6-7
DNAutoReservationTimeout 6-7
DNB (Directory Number Blocks) 4-4
domain
business rules for, synchronizing 5-28
configuring 5-25
creating 5-25
deleting 5-35
provisioning attributes 5-30, 6-16
synchronization log, viewing 5-29
synchronization log messages 5-30
synchronizing 5-26
synchronizing with a LDAP server 5-32
template 5-24
DOMAIN variable 5-45
E
editing
infrastructure configuration instance 5-80
EmailSender 6-7
employee subscriber role 2-7
enabling compatibility view in Internet Explorer 1-9
events
processed by Operations Manager, descriptions and triggers A-1
executive subscriber role 2-7
exporting
configuration templates 5-76
phones without associated users 5-36
extension mobility access
changing 3-26
extension mobility line
provisioning attributes
assignment levels 6-32
call processor support 6-39
ExternalNumberMasks 6-7
G
generating configuration 5-74
Generic IOS Router
changing information 5-22
deleting 5-23
testing connection 5-22
viewing 5-22
H
H323 gateway 5-49
hunt list 5-50
hunt pilot 5-51
I
importing
configuration templates 5-76
infrastructure configuration
about 5-76
adding an instance 5-77
changing the order of items 5-80
complex attributes, using 5-78
deleting 5-81
deleting scheduled tasks 5-83
editing an instance 5-80
purging scheduled tasks 5-84
scheduling 5-82
scheduling tasks 5-82
selecting items 5-79
infrastructure configuration. See configuration templates
infrastructure configuration scheduling
about 5-82
viewing tasks 5-82
infrastructure data objects
by Cisco Unified Communications Manager release number 5-44
call
park 5-46
pickup group 5-46
search space 5-47
common device config 5-47
CTI route point 5-45
device pool 5-48
H323 gateway 5-49
hunt
list 5-50
pilot 5-51
line group 5-52
location 5-52
media resource
group 5-52
group list 5-53
route
group 5-53
list 5-53
partition 5-54
pattern 5-54
SIP trunk 5-55
translation pattern 5-66
Unified CM group 5-67
variables 5-45
voice
region 5-67
voicemail
pilot 5-67
profile 5-67
infrastructure provisioning states 5-84
interfaces
Provisioning Manager 1-2
Internet Explorer
enabling 1-9
inventory
directory numbers 4-4
phones 4-1
report 4-3
searches
advanced 7-24
basic 7-23
IOS commands. See Cisco IOS commands.
IP address
changing on Provisioning Manager database 7-20
changing on Provisioning Manager server 7-19
changing on Provisioning Manager system 7-19
IP phone details
opening dialog box 7-4
IsAuthorizationRequiredForAddOrder 6-8
IsAuthorizationRequiredForCancelOrder 6-8
IsAuthorizationRequiredForChangeOrder 6-8
items
copying 5-73
deleting 5-74
editing 5-73
order of, changing 5-72
See also infrastructure data objects 5-72
K
keywords
about 5-69
adding to a configuration template 5-70
deleting 5-71
editing 5-71
figure 5-70
format of 5-70
list, deleting 5-72
keyword substitution. See keywords
L
launching Cisco Unified Operations Manager IP phone details 7-4
LDAP directory integration 5-10
LDAP servers 7-9
configuring synchronization 5-33
scheduling synchronization 5-34
synchronization report description 5-35
synchronizing with 5-32
viewing synchronization report 5-34
license information, viewing 7-1
licensing
about 7-2
new 7-2
obtaining a license file 7-3
obtaining a PAK 7-3
Provisioning Manager NBI 7-2
registering with Provisioning Manager 7-3
upgrade 7-2
line
information, changing 3-25
LineDisplayString 6-8
line group 5-52
lines
common shared, setting up 3-17
primary shared, setting up 3-18
lists
adding items 5-73
reordering 5-72
See also infrastructure data objects
log file 7-5
debugging 7-5
log purging level, changing 7-7
maximum size, changing 7-6
naming 7-5
logging into
Provisioning Manager 1-8
logging out of
Provisioning Manager 1-8
log level, updating 7-6
M
MailHost 6-9
maintenance authorization role 2-14
maintenance mode 7-12
manager subscriber role 2-7
media resource
group 5-52
group list 5-53
MonitorPhoneReturnEnabled 6-9
N
NameDialingInfo 6-9
Non-RestrictedDomainSync 6-9
O
opening the Cisco Unified Operations Manager IP phone details dialog box 7-4
operator subscriber role 2-7
order
adding, in batch action file 5-85
approving 3-29
bulk services 3-29
canceling 3-31
configuring business rules for 6-14
placing 3-15
procedure, example 3-11
processing 3-29
approval 3-29
receiving 3-31
shipping 3-30
searching for 3-28
viewing 3-1
order entry fields 3-12
ordering
adding notes 3-3
phones without an associated subscriber 3-20, 3-21
shared lines 3-16
shared phones 3-16
ordering authorization role 2-14
OrderProvisionedEmailTemplate 6-10
OrderRejectedEmailTemplate 6-10
P
partitioning. See domains
password
subscriber, resetting 2-3
Cisco Unified Communications Manager 2-3
Cisco Unity 2-3
Provisioning Manager login 2-3
user, resetting 2-12
pattern
route 5-54
translation 5-66
pausing batch project 5-94
phone
activating 3-3
changing settings 3-23
managing phones without an associated subscriber 3-20
ordering without an associated subscriber 3-20, 3-21
ownership, changing 3-24
provisioning attributes
assignment levels 6-32
call processor support 6-39
replacing 3-21
settings, changing 3-23
setting up 3-19
shared 3-19
PhoneAssignmentDoneBy 6-11
phone button template
default for phone type 6-2
maximum lines, viewing 6-1
synchronization, retrieval during 6-1
phone inventory
adding phones to 4-2
clearing expired reservations 4-3
phone information, updating 4-1, 4-2
removing phones from 4-3
report, viewing 4-3
phone inventory report 4-3
phone line
provisioning attributes
assignment levels 6-32
call processor support 6-39
PhoneReceiptDoneBy 6-11
PhoneReservationTimeout 6-11
PhoneShippingDoneBy 6-11
phones without an associated subscriber 3-20
phones without associated users
exporting 5-36
phone type, default phone button template for 6-2
policy authorization role 2-14
precedence
provisioning attribute 6-48
primary shared line 3-18
processes, running on the system 7-20
processors, configuring 5-8
product
business rules, configuring 6-14
provisioning attributes 6-18
products
adding notes 3-3
viewing inventory 3-3
viewing provisioning attributes 3-2
products and services 3-3
canceling 3-31
Cisco Unity 3-11
Cisco Unity Connection 3-11
Cisco Unity Express 3-11
ordering 3-3
Provisioning Manager 3-4
provisioning attribute
precedence, changing 6-48
provisioning attribute precedence
batch project 5-90
provisioning attributes
about 6-16
configuring transformation template for 6-47
descriptions 6-18
editing
domain 5-30
service area 5-40
subscriber role type 2-10
levels
domain 6-16
service area 6-16
subscriber type 6-16
precedence 6-16
Provisioning Manager
about 5-1
changing IP address 7-19
interfaces 1-2
products and services 3-4
subscriber login 2-3
Provisioning Manager interfaces 1-2
provisioning states
infrastructure 5-84
pseudo subscriber role
using 2-8
PseudoUserID 6-12
PurgeUponUmRemoval 6-12
purging data, enabling 7-7
R
receiving authorization role 2-15
renaming configuration templates 5-74
replacing phones 3-21
reports
directory number inventory 7-30
phone inventory 4-3
resource configuration 7-30
service area 7-30
service configuration 7-30
rescheduling batch project 5-93
reservation, phone
expired 4-3
status 4-1
resetting passwords
subscriber 2-3
user 2-12
resource configuration report 7-30
restarting batch project 5-94
restore database 7-13
roles
authorization 2-14
subscriber 2-7
route
group 5-53
list 5-53
partition 5-54
pattern 5-54
rules See business rules
running batch project 5-93
S
scheduling
batch project 5-93
synchronization 7-21
searching inventory 7-22
search reports
creating 7-29
deleting 7-30
security
Internet Explorer and Provisioning Manager 1-9
Windows 2003 and Provisioning Manager 1-9
senior manager subscriber role 2-7
service area
adding 5-37
configuring 5-38
definition 5-36
deleting 5-41
directory number block for 5-42
provisioning attributes, configuring 5-40, 6-16
report 7-30
SERVICE AREA variable 5-45
service configuration report 7-30
shared 3-19
line, setting up
primary 3-18
phone, setting up 3-19
shared line
setting up
common 3-17
shared lines
ordering 3-16
shared phones
ordering 3-16
shipping authorization role 2-15
SIP trunk 5-55
starting
Provisioning Manager from a client system 1-8
Provisioning Manager from the server 1-8
subscriber
authorization roles, applying 2-5
creating 2-2
definition 2-1
deleting 2-6
records
synchronizing 5-12
viewing 3-1
services, ordering 3-15
synchronizing 2-6
updating 2-3
See also subscriber role type
subscriber record
accessing 3-2
subscriber role type
adding 2-8
deleting 2-10
precedence 2-9
products associated with 2-9
provisioning attributes for 2-10, 6-16
updating 2-9
synchronization, scheduling 7-21
synchronization log messages
domain 5-30
LDAP synchronization 5-35
synchronizing
call processors 5-12
log file for 5-14
domains 5-26
log file for 5-30
purpose 5-26
objects synchronized 5-13
recommended order 5-12, 5-19, 5-26
subscriber 2-6
troubleshooting 5-14
unified message processor
log file for 5-20
unified message processors 5-19
users 2-16
system reports 7-30
T
TakePrimaryUserInfoFromUMProcessor 6-12
templates
configuration 5-43
customer domain 5-24
phone button 6-1
testing connection
Generic IOS Router 5-22
throttling
setting for Cisco Unified Communications Manager 7-5
tracking assets. See inventory
transformation template for provisioning attributes
configuring 6-47
translation pattern 5-66
troubleshooting
synchronization
call processors 5-14
trunk
SIP 5-55
U
Unified CM group 5-67
unified message processor
configuring Cisco Unity 5-17
configuring Cisco Unity Connection 5-18
configuring Cisco Unity Express 5-18
synchronization log, viewing 5-20
unified message processors
definition 5-8
deleting 5-21
synchronizing 5-19
updating 5-19
Unified Messaging
provisioning attributes
assignment levels 6-32
call processor support 6-39
unlocking voicemail accounts 3-27
updating
call processor 5-11
configuration template 5-72
directory numbers 4-5
items 5-73
subscriber 2-3
subscriber role type 2-9
unified message processor 5-19
user 2-12
usage scenarios 1-6
configuration templates 5-43
deployment
additional site 1-7
initial 1-6
subscriber services, managing 1-7
voice services, enabling others to manage 1-6
user guide, accessing 1-9
users
access
configuring 6-13
example 3-11
adding, in batch action file 5-85
creating 2-11
synchronizing 2-16
using
pseudo subscriber role 2-8
V
viewing license information 7-1
viewing provisioning attributes 3-2
voicemail
pilot 5-67
profile 5-67
provisioning attributes
assignment levels 6-32
call processor support 6-39
unlocking accounts 3-27
voice region 5-67
voice services, managing 1-6
W
work order states 3-32