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User Guide for Cisco Unified Operations Manager 2.1
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Preface
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Introduction
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Using the Service Level View
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Monitoring Alerts and Events
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Monitoring Service Quality Alerts
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Monitoring Phone Activities
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Managing Views
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Using Performance Graphs
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Using Phone Status Testing
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Using Synthetic Tests
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Using Node to Node Tests
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Using Batch Tests
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Using History Reports
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Generating IP Phone and Video Phone Reports
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Using the Personalized Report
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Using Notifications
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Using Device Management
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Managing Groups
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Configuring Polling and Thresholds
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Configuring SRST Poll Settings
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Administering Operations Manager
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Setting Up Cisco Unified Communications Management Application Links
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Performance Counters Shown in the Detailed Device View
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MIBs Polled and Perfmon Counter Objects Used
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Processed and Pass-Through Traps
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Notification MIB
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Events Processed
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Working with Voice Application Systems and Software
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Polling—SNMP and ICMP
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How Operations Manager Calculates Repeated Restarts and Flapping
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Operations Manager Support for SNMP MIBs
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Data File Formats
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Index
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Table Of Contents
A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - Z
Index
A
about
Alert and Event History 1-10
device management 1-12
Monitoring Dashboards 1-7
node-to-node tests 1-10
notifications 1-11
Phone Activities display 1-9
phone status tests 1-9
Service Impact report 1-11
Service Level View 2-1
Service Quality Alerts 1-8, 1-11, 4-1
synthetic tests 1-9
views 6-1
about Operations Manager 1-1
client, configuring 1-24
day-to-day operations 1-5
Alerts and Events 1-8
device management 1-12
Phone Activities display 1-9
Service Quality Alerts 1-8
how Operations Manager works 1-12
device management and configuration 1-13
response to notifications and alerts 1-16
setting up 1-2
Access Control Server. See ACS
Access Port Groups, threshold settings, customizing 19-29
access ports
overriding groups 19-6
polling and thresholds 19-7
acknowledging
alerts, from Alert Details 3-29, 3-30, 3-32
device-based filtering 20-22
Device Management pages and 16-2
mode, changing from 20-23
mode, Operations Manager in 20-21
permissions 1-23
Polling and Thresholds pages and 19-12, 19-26
user roles 1-23
users, configuring 20-21
activating a view 6-2
activating events
Number of Registered Gateways Decreased E-23
Number of Registered Gateways Increased E-23
Number Of Registered Media Devices Decreased E-24
Number Of Registered MediaDevices Increased E-24
ActivePortThresholdExceeded event, description and trigger E-34
AdapterServer, Operations Manager-related CiscoWorks process 20-28
adding
devices
to DCR 16-5
to Operations Manager, automatically 16-18
to Operations Manager, manually 16-19
notification group
device-based 15-9
Service Quality-based 15-13
synthetic tests 9-6
Cisco Conference Connection test 9-11
Dial-Tone test 9-7
Emergency Call test 9-12
End-to-End Call test 9-9
Message-Waiting Indicator test 9-14
Phone Registration test 9-7
TFTP Download test 9-10
views 6-2
adding single test
real-time transport protocol 11-10
administering Operations Manager
ports used by Operations Manager 20-6
protocols used by Operations Manager 20-6
SNMP 20-31
queries, configuring system for 20-32
security, configuring for queries 20-33
system application MIB log file, viewing 20-33
System Status report, viewing 20-8
administration pages, launching from Service Level View 2-31
Alert and Event History reports
24-hour report 12-3
7-Day report 12-3
exporting, automatically 12-3
Alert Details page 3-9
Alert History, launching 3-11
alerts, handling through 3-28
acknowledging 3-29, 3-30, 3-32
annotating 3-31
e-mailing 3-31
Detailed Device View, launching 3-21
device center, launching 3-12
event details, obtaining 3-9
event properties, viewing 3-15
events associated with an alert, viewing 3-14
starting the page 3-9
events, handling through
annotating 3-32
e-mailing 3-33
Launch Tools menu 3-12
layout 3-11
Path Analysis Tool, launching 3-12
performance graphs, launching 3-12
starting, from Alerts and Events 3-9
starting, from Service Level View 2-15, 2-22
tests, configuring from
node-to-node tests 3-12
SRST tests 3-12
synthetic tests 3-12
thresholds, configuring 3-12
See also events processed by Operations Manager
Alert History 12-1
about 12-2
database for (itemFH), changing password 20-19
Event History page, understanding 12-12
launching, from Service Level ViewService Level View
Alert History, launching 2-23
log files for, where located 20-13
stored Alert History on events, searching
by alert ID 12-9
by date 12-10
by device 12-8
by event ID 12-7
by group 12-9
stored history on events, searching 12-7
understanding 12-10
alerts
acknowledging
from Alert Details 3-29, 3-30, 3-32
annotating, from Alert Details 3-31
clearing
from Alerts Details 3-30, 3-32
from Service Quality Alert Details 4-7
definition 1-8
e-mailing
from Alert Details 3-31
from Service Quality Alert Details 4-8
responding to 1-24
Service Quality Alerts display 4-1
stored information on, obtaining all 12-4
searching by alert ID 12-5
searching by date 12-6
searching by device 12-5
searching by group 12-6
viewing impact of 3-17
Alerts and Events display 3-1
alert details, obtaining 3-7
customizing
filtering 3-2
views, selecting 3-2
diamond icons 3-8
how and when to use 3-1
layout 3-4
log files, where located 20-13
starting 3-3
starting additional displays from
Alert Details page 3-9
Detailed Device View 3-18
tool buttons on 3-6
using 3-1
views, selecting 3-2
alerts and events display
number of records viewable 3-6
alert severity icons
Alert Details 3-8
Service Quality Alerts 4-6
alert status, defined 3-9
alert types, monitored 1-6
All IP Phones/Lines report, understanding 13-11
All Video Phones/Lines report, understanding 13-38
AMAServer.properties file 9-24
annotating
alerts and events 3-31
events 3-32
Application and Connectivity poller log files, where located 20-13
ApplicationDown event, description and trigger E-34
applications, configuring for synthetic tests 9-3
number of phones needed, determining 9-4
phones, configuring 9-4
applying changes to polling and thresholds 19-60
AvailableInboxLicenseLow event, description and trigger E-2
AvailableLicenseLow event, description and trigger E-2
AverageLatency_ThresholdExceeded event, description and trigger E-3
B
backing up and restoring data 20-25
BackupActivated event, description and trigger E-3
backup interface support, threshold category 19-45
batch tests
and branch office 10-1
data files, location of 10-11
defined 10-1
overview 1-10
phone tests, type of 10-12
running on demand 10-10
schedule format 10-3
viewing results of 10-10
branch office
and batch tests 10-1
and SRST test, illustrated 18-2
C
CallManagerDown event, description and trigger E-34
Call Manager Express
see also Unified Communications Manager Express 2-16
using the cluster report 2-16
CallProcessingNodeCpuPegging
threshold mapping for RTMT 19-33
Campus Manager
launching, from Service Level View 2-33
server, specifying 20-10
CASUSER, Operations Manager file owner 20-17
cautions
on synthetic test failures 9-4
CCM, defined 5-4
CCMCDRFilesBackupFailed event, description and trigger E-34
CCMEDown event, description and trigger E-3
CCMEEphoneDeceased event, description and trigger E-3
CCMEEphoneLoginFailed event, description and trigger E-4
CCMEEphoneRegistrationFailed event, description and trigger E-4
CCMEEphoneUnregistrationsExceeded event, description and trigger E-4
CCMEKeyEphoneRegistrationChange event, description and trigger E-4
CCMELivefeedMOHFailed event, description and trigger E-4
CCMEMaximumConferencesExceeded event, description and trigger E-4
CCMENightServiceChange event, description and trigger E-5
CCMEStatusChange event, description and trigger E-5
CCMHttpServiceDown event, description and trigger E-5
CCMHttpServiceInaccessible event, description and trigger E-34
CCMLineLinkDown event, description and trigger E-34
Cisco 1040, event history for 12-17
Cisco1040SensorDown event, description and trigger E-6
Cisco 7960 IP phones, and synthetic tests 9-3
Cisco Analog Access, perfmon counter object B-10
Cisco CallManager Attendant Console, perfmon counter object B-6
CiscoCCMAttendentConsoleHeartBeatExceeded event, description and trigger E-34
Cisco Conference Connection synthetic test
about 9-3
adding 9-11
information for, recording 9-26
Cisco CTI Manager device, perfmon counter object B-10
Cisco CtiManager device, perfmon counter object B-9
Cisco Emergency Responder 2-7
Cisco H323, perfmon counter object B-11
Cisco HW Conference Bridge device, perfmon counter object B-14
Cisco IOS
gatekeeper
CPU usage records J-17
memory usage records J-19
performance polling records J-5
zone usage records J-16
gateway
BRI channel usage records J-34
CPU usage records J-17
DSP usage records J-21
E1 CAS channel usage records J-28
E1 PRI channel usage records J-31
memory usage records J-19
performance polling records J-5
T1 CAS channel usage records J-27
T1 PRI channel usage records J-29
versions required for node-to-node tests 11-2
Cisco IOS IP SLA. See IP SLA
Cisco IP Contact Center
server CPU usage records J-56
server memory usage records J-55
Cisco IP Contact Center usage records J-54
Cisco location, perfmon counter object B-11
Cisco Media Streaming Application, perfmon counter object B-12
Cisco Messaging Interface, perfmon counter object B-6
CiscoMessagingInterfaceHeartBeatExceeded event, description and trigger E-34
Cisco MGCP BRI CAS device, perfmon counter object B-8
Cisco MGCP FXO device, perfmon counter object B-8
Cisco MGCP FXS device, perfmon counter object B-9
Cisco MGCP gateway
BRI channel usage records J-33
E1 PRI channel usage records J-24
perfmon counter object B-6
T1 CAS channel usage records J-13
T1 PRI channel usage record J-22
Cisco MGCP PRI device, perfmon counter object B-7
Cisco MGCP T1 CAS device, perfmon counter object B-7
Cisco MOH device, perfmon counter object B-13
Cisco MTP server, perfmon counter object B-14
Cisco Personal Assistant, perfmon counter object B-14
Cisco Secure Access Control Server. See ACS
Cisco SIP, perfmon counter object B-15
Cisco Software Conference Bridge device, perfmon counter object B-15
Cisco TFTP, perfmon counter object B-16
CiscoTftpHeartBeatExceeded event, description and trigger E-34
Cisco transcode device, perfmon counter object B-16
CiscoTranscoderAvailResourceLow event, obsolete event E-34
Cisco Unified CallManager
CPU usage records J-6
credentials 16-39
IP phones, associated with 2-23
MGCP gateway
BRI channel usage records J-33
E1 PRI channel usage records J-24
T1 CAS channel usage records J-13
T1 PRI channel usage records J-22
perfmon counter object B-4
port usage records J-6
remote central 18-2
route group J-57
route list J-57
server memory usage records J-55
SIP device usage records J-55
utilization statistics 7-2
version
and phone tests 10-12
Cisco Unified CallManager Express
ephone usage records J-36
IP phones, associated with 2-23
IP phones, registered to 13-7, 13-33
key ephone usage records J-36
memory usage records J-19
performance polling records J-5
utilization statistics 7-2
Cisco Unified Communications Manager
cluster name, changing F-2
configuring the syslog receiver F-3
Media Convergence Server, running on F-2
setting up for use with Operations Manager F-1
Cisco Unified Service Monitor. See Service Monitor
Cisco Unity
port usage records J-37
server CPU usage records J-56
server memory usage records J-55
utilization statistics 7-3
Cisco Unity, perfmon counter object B-16
Cisco Unity Connection
port usage records J-53
server CPU usage records J-56
server memory usage records J-55
utilization statistics 7-3
Cisco Unity Express
mailbox usage records J-34
memory usage records J-19
utilization statistics 7-3
CiscoView
launching, from Service Level View 2-33
server, specifying 20-10
CiscoWorks
Permissions Report 1-23
processes related to Operations Manager 20-28
AdapterServer 20-28
DataPurge 20-28
DfmBroker 20-29
DfmServer 20-29
EPMDbEngine 20-29
EPMDbMonitor 20-29
EPMServer 20-29
FHDbEngine 20-29
FHDbMonitor 20-29
FHPurgeTask 20-29
FHServer 20-29
GPF 20-29
GpfPurgeTask 20-29
INVDbEngine 20-29
INVDbMonitor 20-29
InventoryCollector 20-29
IPIUDataServer 20-29
IPIUDbEngine 20-29
IPIUDbMonitor 20-29
IPSLAPurgeTask 20-29
IPSLAServer 20-29
ITMCTMStartup 20-30
ITMDiagServer 20-30
ITMOGSServer 20-30
IVR 20-30
NOTSServer 20-30
PIFServer 20-30
PTMServer 20-30
QoVMServer 20-30
QOVR 20-30
QOVRDbEngine 20-30
QOVRDbMonitor 20-30
QOVRMultiProcLogger 20-30
SDRPurgeTask 20-30
SIRServer 20-30
SRSTServer 20-30
STServer 20-30
TISServer 20-30
TopoServer 20-30
VHMIntegrator 20-30
VHMServer 20-30
VsmServer 20-30
user roles 1-23
window, working with 1-18
clearing
alerts, from
Alerts and Events display 3-28
Service Quality Alert Details 4-7
Service Quality Alerts display 4-4
alerts, timing of 3-6, 3-7, 3-30, 3-32
events
from Service Quality Alert Details 4-10
timing of 20-7
cloning a notification group 15-20
cluster events, in Alert and Event History reports 1-10
cluster name, changing F-2
CME, defined 5-4
CodeRedEntry event, description and trigger E-6
Common Services groups 17-1, 17-9
community string
rights, setting on media server F-2
ComponentDown event, description and trigger E-7
configuring
applications, for synthetic tests 9-3
client, for Operations Manager 1-24
IP phones, for synthetic tests 9-4
LDAP server 16-41
logging 20-11
Operations Manager 20-1
Personalized Report 14-1, 14-3
polling 19-1
Provisioning Manager 21-6
RTMT on CCM F-4
schedules, daily purging 20-11
Service Monitor 21-5
Service Statistics Manager 21-8
SNMP
on Catalyst devices 20-5
on IOS-based devices 20-5
synthetic tests 9-3
thresholds 19-1
thresholds, MOS level 20-7
ConnectionToDistributorFailed event, description and trigger E-34
connectivity details
hop count 2-10
neighbor 2-10
contained devices, how Operations Manager handles 16-17
containing devices, how Operations Manager handles 16-17
CPALoginFailureThresholdExceeded event, description and trigger E-7
CPATransferFailedThresholdExceeded event, description and trigger E-8
CPAVoicemailThresholdExceeded event, description and trigger E-8
CPUPegging
threshold mapping for RTMT 19-33
CPU usage records
Cisco DPA J-15
Cisco IOS gatekeeper J-17
Cisco IOS gateway J-17
Cisco Unified CallManager J-6
server
Cisco IP Contact Center J-56
Cisco Unity J-56
Cisco Unity Connection J-56
cpuUtilizationExceeded event, description and trigger E-8, E-34
creating
phone status tests 8-4
self-signed security certificates 20-24
credentials
device, editing 16-30
for Cisco Unified CallManager 16-39
CriticalServiceQualityIssue event, description and trigger E-9
CTI applications 13-9
CTILinkDown event, description and trigger E-9
CUEApplicationStatusChange event, description and trigger E-9
CUEBackupFailed event, description and trigger E-9
CUECCMConnectionLost event, description and trigger E-9
CUENTPIssue event, description and trigger E-10
CUEResourceExhausted event, description and trigger E-10
CUESecurityIssue event, description and trigger E-10
CUEStorageIssue event, description and trigger E-10
customizing
event names 15-23
customizing the Alerts and Events display
filtering 3-2
views, selecting 3-2
customizing the Phone Activities display 5-5
filtering 5-5
views, selecting 5-5
customizing threshold settings 19-29
D
daily purging schedules, configuring 20-11
database
problems with 2.0.2 20-27
database icons, Service Level View
replication failure 2-14
replication success 2-14
databases in Operations Manager
itemEPM (event promulgation) 20-19
itemFH (Alert History) 20-19
ItemInv (inventory) 20-19
Itemipiu (IP phone information) 20-19
password for, changing 20-19
purging schedule for 20-10
qovr (Service Monitor) 20-19
Data Jitter (Enhanced UDP) tests, record format J-62
data jitter test
Cisco IOS version required 11-2
DataPhysicalDiskDown event, description and trigger E-10
DataPurge, Operations Manager-related CiscoWorks process 20-28
date and time
on Operations Manager client 1-18
on Operations Manager server 1-18
DBReplicationFailure event, description and trigger E-10
DCR
and physical discovery 16-5
configuring 16-13
deleted devices and 16-36
synchronization with Operations Manager 16-12, 16-15
automatic 16-18
manual 16-19
understanding 16-4
DCR, Display Name 16-17
DDV. See Detailed Device View
deactivating a view 6-2
deleting
batch tests 10-8
devices 16-36
groups 17-32
IP SLA-enabled device 18-5
node-to-node tests 11-15
notification group 15-21
phone status tests 8-7
Service Monitor 21-5
SRST tests 18-5
synthetic tests 9-23
views 6-3
Detailed Device View (DDV) 3-18
ACS and 16-2
Alert Details, launching 3-21
device center, launching 3-21
device elements, viewing in detail 3-22
information by device class 3-23
device monitoring, suspending or resuming 3-25
for device components 3-27
launching from Device Report 16-33
launching from Phone Activities display 5-4
launching from Service Level View 2-23
Launch Tools menu, using 3-21
layout 3-20
log files, where located 20-13
node-to-node test, configuring 3-21
origin of inventory and device information (VHMInteractor) 20-30
Path Analysis Tool, launching 3-21
performance counters shown in
BRI Channel Status for CCM GW A-2
BRI Channel Status for IOS GW A-3
CCM - Analog Access GW Usage A-9
CCM - CTI Manager Usage A-10
CCM GW Port Usage A-3
CCM - H323 GW Usage A-7
CCM - Location Usage A-10
CCM - Media Streaming Application Usage A-11
CCM - MOH Usage A-12
CCM - MTP Usage A-12
CCM Port and CPU Usage A-5
CCM - Transcoder A-12
CCM Usage A-8
Cisco Analog Access A-13
Cisco CallManager A-3
Cisco CallManager Attendant Console A-13
Cisco IPCC Router Usage A-13
Cisco Messaging Interface A-14
Cisco SRST Usage A-14
Cisco TFTP Server A-14
CME Usage A-15
Consolidated DSP Usage A-15
CPU Usage A-15
CU Connection Usage A-17
CUE Usage A-17
CU Usage A-17
DPA Port and CPU Usage A-18
DSP Usage A-19
E1 CAS Channel Status for IOS GW A-19
E1 PRI Channel Status for CCM GW A-19
E1 PRI Channel Status for IOS GW A-20
E1 PRI Usage for CCM GW A-20
FXO Port Usage for CCM GW A-20
FXS Port Usage for CCM GW A-21
Gatekeeper Zone Statistics A-21
Hardware Conference Bridge A-22
IOS GW Port Usage A-6
Memory Usage A-23
Server Memory Usage A-23
SIP Device Usage A-24
Software Conference Bridge A-24
T1 CAS Channel Status for CCM GW A-25
T1 CAS Channel Status for IOS GW A-25
T1 CAS Usage for CCM GW A-26
T1 PRI Channel Status for CCM GW A-26
T1 PRI Usage for CCM GW A-27
performance graphs, launching from 3-21
polling settings, configuring 3-21
SRST test, configuring 3-21
starting, from Alerts and Events window 3-18
starting, from Service Level View 2-23
synthetic test, configuring 3-21
System Information Pane, missing value 3-21
thresholds, configuring 3-21
device
adding in Service Level View 2-30
deleting in Service Level View 2-30
finding in Service Level View 2-6
prerequisites 16-2
resuming in Service Level View 2-30
states, defined 16-14
suspending in Service Level View 2-29
unreachable 3-7
unresponsive 3-7
DEVICE_MAX_COUNT_FOR_STARTING_REPORT parameter 2-16
Device and Credentials Repository. See DCR
device-based notifications 15-9
device center
launching from Alert Details 3-12
launching from Detailed Device View 3-21
device details, viewing 3-22
device groups, managing 17-1
(see also devices, managing) 16-1
about groups 17-1
ACS and 16-2
Common Services system-defined groups, working with 17-8
creating and editing groups 17-11
group membership, finalizing 17-28
group properties, editing 17-19
group summary, viewing 17-28
CS@ groups, defined 17-2
deleting groups 17-32
details of, viewing 17-29
editing 17-11
granting access to
single user 17-13, 17-16, 17-18
Group Administration and Configuration page 17-10
group membership
details, viewing 17-30
refreshing 17-31
OM@ groups, defined 17-2
Operations Manager system-defined groups, working with 17-3
rules, understanding 17-23
examples 17-27
how defined 17-23
Rules Create page, example 17-25
values for each object type 17-26
system-defined groups, working with 17-3
78XX Media Servers 17-3
Access Port Groups 17-3
Cisco Unified CallManager or Cluster 17-4
Cisco Unified Communications Applications 17-4
Digital Voice Gateways 17-5
Gatekeepers 17-5
H323 Gateways 17-6
Interface Groups 17-6
IP SLA Devices 17-6
MGCP Gateways 17-6
Phones with tests configured 17-7
SRST Devices 17-7
Switches with phones connected 17-7
Trunk Port Groups 17-7
Voice Gateways 17-8
Voice Mail Gateways 17-8
user-defined groups, working with
Access Port Groups 17-9
Interface Groups 17-9
Trunk Port Groups 17-9
devices
contained and containing, how Operations Manager handles 16-17
discovery 16-37
duplicate 16-17
monitored, IP addresses for 16-20
neighbor 2-10
overriding groups for 19-6
polling and thresholds 19-7
devices, importing
into Operations Manager
automatically 16-18
manually 16-19
devices, limiting access to 17-3
devices, managing 16-1
about Device Management 16-1
ACS and 16-2
ACS device-based filtering 20-22
deleting devices 16-36
Detailed Device View, understanding 16-33
device details, viewing 16-32
device management, definition 1-12
device summary, displaying 16-14
device support 20-19
discovery status, viewing 16-40
getting started 16-1
groups 17-1
how to start 1-12
importing devices
ports and interfaces that Operations Manager manages 16-4
types of devices that Operations Manager monitors 16-3
inventory, collecting 16-31
log files for, where located 20-13
naming 16-17
overview 1-12
SNMP timeout and retries, modifying 16-40
understanding 16-14
device support 20-19
device types
mapping to devices in notifications 15-22
DfmBroker, Operations Manager-related CiscoWorks process 20-29
DfmServer, Operations Manager-related CiscoWorks process 20-29
Dial-Tone synthetic tests
about 9-2
adding 9-7
diamond icons
on Alerts and Events display 3-8
on Phone Activities display 5-4
discovery
IP phone inventory collection 16-38
IP phone movement tracking 13-28
monitored devices, inventorying 16-37
schedule log files, where located 20-14
status, for devices 16-40
DNS names, resolving 16-17
DPAPortCallManagerLinkDown event, description and trigger E-11
DPAPortTelephonyLinkDown event, description and trigger E-11
dropped events 3-10
DSP usage records J-21
duplicate
device name 16-20
IP address
for IP phone 13-26
IP address, for device 16-17
MAC address, for IP phone 13-26
Duplicate event, description and trigger E-11
E
Echo tests
Ping Echo tests 11-6
UDP Echo tests 11-8
editing
batch tests 10-8
device credentials 16-30
groups 17-11
inventory collection schedule
for devices 16-37
for phones 16-39
polling parameters 19-13
thresholds 19-27
views 6-3
notifications 15-3
notifications, preventing blocking 20-11
responding to an alert 3-31
responding to an event 3-33
SMTP server, specifying for 20-10
Emergency Call synthetic test
about 9-2
adding 9-12
emergency responder information, recording 9-26
Emergency Responder in SLV 2-7
End-to-End Call synthetic test
about 9-2
adding 9-9
ephone usage records J-36
EPMDbEngine, Operations Manager-related CiscoWorks process 20-29
EPMDbMonitor, Operations Manager-related CiscoWorks process 20-29
EPMServer, Operations Manager-related CiscoWorks process 20-29
error messages
node-to-node testing J-58
performance graphing 7-11
performance polling J-58
event details
obtaining from Alert Details 3-9
obtaining from Service Quality Alert Details 4-6
Event History
Alert and Event History, understanding 12-12
launching from Service Quality Alert Details 4-7
Service Quality History Report, exporting 12-15
Service Quality Report, scheduling 12-15
event names, customizing 15-23
Event Processing Adapter log files, where located 20-13
Event Promulgation Module log files, where located 20-14
events
annotating, from Alert Details 3-32
clearing
from Service Quality Alert Details 4-10
from Service Quality Event Details 4-8
clearing automatically, from Service Quality Alerts 20-7
dropped 3-10
e-mailing
from Alert Details 3-33
from node-to-node tests 11-15
obsolete
CiscoTranscoderAvailResourceLow E-34
SYSLOGNotificationEvent E-36
TooManyInboundPortsActive E-36
TooManyOutboundPortsActive E-36
TooManyUnityPortsActive E-36
processed by Operations Manager, descriptions and triggers E-1
ActivePortThresholdExceeded E-3, E-34
ApplicationDown E-34
AvailableInboxLicenseLow E-2
AvailableLicenseLow E-2
AverageLatency_ThresholdExceeded E-3
BackupActivated E-3
CallManagerDown E-34
CCMCDRFilesBackupFailed E-34
CCMEDown E-3
CCMEEphoneDeceased E-3
CCMEEphoneLoginFailed E-4
CCMEEphoneRegistrationFailed E-4
CCMEKeyEphoneRegistrationChange E-4
CCMELivefeedMOHFailed E-4
CCMEMaximumConferencesExceeded E-4
CCMENightServiceChange E-5
CCMEStatusChange E-5
CCMHttpServiceDown E-5
CCMHttpServiceInaccessible E-34
CCMLineLinkDown E-34
Cisco1040SensorDown E-6
CiscoCCMAttendentConsoleHeartBeatExceeded E-34
CiscoMessagingInterfaceHeartBeatExceeded E-34
CiscoTftpHeartBeatExceeded E-34
CodeRedStateEntered E-6
ComponentDown E-7
ConnectionToDistributorFailed E-34
CPALoginFailureThresholdExceeded E-7
CPATransferFailedThresholdExceeded E-8
cpuUtilizationExceeded E-8, E-34
CriticalServiceQualityIssue E-9
CTILinkDown E-9
CUEApplicationStatusChange E-9
CUEBackupFailed E-9
CUECCMConnectionLost E-9
CUENTPIssue E-10
CUEResourceExhausted E-10
CUESecurityIssue E-10
CUEStorageIssue E-10
DataPhysicalDiskDown E-10
DBReplicationFailure E-10
DPAPortCallManagerLinkDown E-11
DPAPortTelephonyLinkDown E-11
Duplicate E-11
ExceededMaximumUptime E-34
ExcessiveDAFaults E-34
ExcessiveFragmentation E-11
ExcessiveTFTPRequestsAborted E-34
FanDegraded E-12
FanDown E-12
Flapping E-12
HardwareConferenceOutOfResources E-34
HeartBeatThresholdExceeded E-34
HighAnalogPortUtilization E-13
HighBackplaneUtilization E-13
HighBroadcastRate E-13
HighBufferMissRate E-13
HighBufferUtilization E-14
HighCapacityUtilization E-34
HighCollisionRate E-14
HighDigitalPortUtilization E-14
HighDiscardRate E-15
HighErrorRate E-15
HighPortUtilization E-15
HighPriorityQueueFull E-34
HighQueueDropRate E-35
HighResourceUtilization E-16
HighRouteGroupUtilization E-35
HighRouteListUtilization E-35
HighUtilization E-17
IDEATAPhysicalDiskDown E-17
InformAlarm E-18
InsufficientFreeHardDisk E-35
InsufficientFreeMemory E-35
InsufficientFreePhysicalMemory E-35
InsufficientFreeVirtualMemory E-35
InterfaceOperationallyDown E-18, E-19
IPCCNotifications E-19
JitterDS_ThresholdExceeded E-19
JitterSD_ThresholdExceeded E-20
LostContactWithCluster E-20
LowPriorityQueueFull E-35
MajorAlarm E-21
MinorAlarm E-22
MOHConnectionsLost E-35
MOHOutOfResources E-35
MTPOutOfResources E-35
MultipleServiceQualityIssue E-22
MWIOnTimeExceeded E-22
NicDown E-23
NodeToNodeTestFailed E-23
NormalPriorityQueueFull E-35
OperationallyDown E-24
OutboundBusyAttemptsThresholdExceeded E-35
OutOfRange E-24
PacketLossDS_ThresholdExceeded E-25
PacketLossSD_ThresholdExceeded E-25
PhoneReachabilityTestFailed event E-25
PimDown E-26
PortsOutOfServiceThresholdExceeded E-35
PowerSupplyDegraded E-26
PowerSupplyDown E-26
QualityDroppedBelowThreshold E-26
RegistrationResponseTime_ThresholdExceeded E-26
RepeatedRestarts E-26
Resumed E-27
RingBackResponseTime_ThresholdExceeded E-27
RoundTripResponseTime_ThresholdExceeded E-27
RouteGroupExhausted E-35
RouteListExhausted E-27
SCSIControllerDown E-28
SCSIDriveDown E-28
ServiceDown E-28
ServicePartiallyRunning E-35
ServiceQualityIssue E-29
SoftwareConferenceOutOfResources E-35
SRSTEntered E-29
SRSTRouterFailure E-29
SRSTSuspected E-30
StateNotNormal E-30
Suspended E-30
SyntheticTestFailed E-30
SYSLOGNotificationsEvent E-36
TemperatureHigh E-31
TemperatureSensorDegraded E-31
TemperatureSensorDown E-31
TotalTimeUsedThresholdExceeded E-31
TranscoderConferenceOutOfResources E-36
UMRCommunicationError E-32
UnityFailOverOccured E-32
UnityPortHung E-36
Unresponsive E-33
VoicePortOperationallyDown E-33
Service Quality
CriticalServiceQualityIssue E-9
MultipleServiceQualityIssue E-22
ServiceQualityIssue E-29
stored Alert History on, obtaining all 12-7
searching by alert ID 12-9
searching by date 12-10
searching by device 12-8
searching by event ID 12-7
searching by group 12-9
stored Service Quality History on, obtaining all 12-15
searching by Cisco 1040 ID 12-17
searching by codec 12-17
searching by date 12-18
searching by destination 12-16
searching by MOS 12-16
searching by phone model 12-17
when high CPU utilization occurs 3-10
ExceededMaximumUptime event, description and trigger E-34
ExcessiveDAFaults event, description and trigger E-34
ExcessiveFragmentation event, description and trigger E-11
ExcessiveTFTPRequestsAborted event, description and trigger E-34
ExpertAdvisorySystemDown event, description and trigger E-11
exporting
Alert and Event History reports, automatically 12-3
batch test results 10-11
data from reports 1-21
devices 16-12
IP phone status change reports, automatically 13-27
node-to-node test details 11-19
Personalized Report, automatically 14-13
Service Quality History reports, automatically 12-15
video phone status change reports, automatically 13-47
F
FanDegraded event, description and trigger E-12
FanDown event, description and trigger E-12
FAT partitions 20-17
FHDbEngine, Operations Manager-related CiscoWorks process 20-29
FHDbMonitor, Operations Manager-related CiscoWorks process 20-29
FHPurgeTask, Operations Manager-related CiscoWorks process 20-29
file ownership 20-17
filters
in Service Quality Alerts display 4-5
resetting, in Service Quality Alerts 4-5
filters, in
Alerts and Events display 3-2
IP phone reports 13-14
Phone Activities display 5-5
video phone report 13-40
flapping and restarts, how Operations Manager calculates H-1
Flapping event, description and trigger E-12
format of import file
for batch test 10-2
for node-to-node test 11-13
for phone status test 8-5
for SRST test 18-6
for synthetic test 9-16
G
gatekeeper registration delay test
adding 11-9
Cisco IOS version required 11-2
IP SLA version required 11-2
gatekeepers
Cisco IOS performance polling records J-5
CPU usage records J-17
memory usage records J-19
utilization statistics 7-2
zone usage records J-16
gateways
Cisco IOS, utilization statistics for 7-2
CPU usage records J-17
MGCP port usage records 7-2
voice gateways, port usage records 7-2
generic interface and port performance threshold categories 19-43
broadcast threshold 19-43
collision threshold 19-44
discard threshold 19-44
error threshold 19-44
error traffic threshold 19-44
queue drop threshold 19-44
utilization threshold 19-44
getting started
with Service Level View 2-1
getting started with Operations Manager 1-16
alerts, responding to 1-24
objects and groups, selecting 1-22
Operations Manager windows, working with 1-17
CiscoWorks window 1-18
dates and times displayed 1-18
Enter key versus buttons 1-18
Help, using 1-18
multiple windows 1-18
page not displayed, reasons for 1-18
performance graphs 7-1
reports 1-19
displays with more than 1,000 records 1-20
exporting data from 1-21
paging and sorting 1-20
printing 1-22
security alerts, responding to 1-24
user roles, understanding 1-23
GPF, Operations Manager-related CiscoWorks process 20-29
GpfPurgeTask, Operations Manager-related CiscoWorks process 20-29
Graphics Utility, log files, where located 20-14
graphs
launching
from Alert Details 3-12
from Detailed Device View 3-21
graphs. See performance graphs
groups
Common Services
overview 17-1
system-defined 17-9
configuring from Service Level View 2-31
H
HardwareConferenceOutOfResources event, description and trigger E-34
HeartBeatThresholdExceeded event, description and trigger E-34
HighAnalogPortUtilization event, description and trigger E-13
HighBackplaneUtilization event, description and trigger E-13
HighBroadcastRate event, description and trigger E-13
HighBufferMissRate event, description and trigger E-13
HighBufferUtilization event, description and trigger E-14
HighCapacityUtilization event, description and trigger E-34
HighCollisionRate event, description and trigger E-14
HighDigitalPortUtilization event, description and trigger E-14
HighDiscardRate event, description and trigger E-15
HighErrorRate event, description and trigger E-15
HighPortUtilization event, description and trigger E-15
HighPriorityQueueFull event, description and trigger E-34
HighQueueDropRate event, description and trigger E-35
HighResourceUtilization event, description and trigger E-16
HighRouteGroupUtilization event, description and trigger E-35
HighRouteListUtilization event, description and trigger E-35
HighUtilization event, description and trigger E-17
hop-by-hop latency, viewing 2-24
I
ICMP polling G-1
coordinating SNMP polling with G-3
how Operations Manager calculates polling intervals G-3
IDEATAPhysicalDiskDown event, description and trigger E-17
IDUs (Incremental Device Updates)
general information 20-19
import file format
for batch tests 10-2
for node-to-node tests 11-13
for phone status tests 8-5
for SRST tests 18-6
for synthetic tests 9-16
ImportFiles directory
and batch tests 10-2
and node-to-node tests 11-12
and synthetic tests 9-15
location of 9-15
importing
batch tests 10-2
devices from the DCR
troubleshooting 16-22
node-to-node tests 11-12
phone status tests 8-4
SRST information 18-5
synthetic tests 9-15
InformAlarm event, description and trigger E-18
installing Windows SNMP Service 20-32
InsufficientFreeHardDisk event, description and trigger E-18, E-35
InsufficientFreeMemory event, description and trigger E-18, E-35
InsufficientFreePhyscialMemory event, description and trigger E-18
InsufficientFreePhysicalMemory event, description and trigger E-35
InsufficientFreeVirtualMemory event, description and trigger E-19, E-35
interface and port flapping threshold categories 19-44
interface and port performance threshold categories
broadcast threshold 19-43
collision threshold 19-44
discard threshold 19-44
error threshold 19-44
error traffic threshold 19-44
queue drop threshold 19-44
Interface Groups, threshold settings, customizing for 19-29
InterfaceOperationallyDown event, description and trigger E-19
interfaces
overriding groups 19-6
polling and thresholds 19-7
INVDbEngine, Operations Manager-related CiscoWorks process 20-29
INVDbMonitor, Operations Manager-related CiscoWorks process 20-29
Inventory Analysis report
for IP phones
understanding 13-11
when to use 13-1
for video phones
understanding 13-38
when to use 13-29
inventory collection
schedule, for devices
editing 16-37
resuming 16-38
suspending 16-38
schedule, for phones
deleting 16-39
editing 16-39
Inventory Collection in Progress device state, defined 16-14
InventoryCollector, Operations Manager-related CiscoWorks process 20-29
Inventory Collector log files for, where located 20-15
Inventory database (itemInv), changing password for 20-19
Inventory Interactor log files, where located 20-15
Inventory Services log files, where located 20-15
IP addresses
duplicate 16-17
for monitored devices 16-20
IP Address Report, viewing 16-20
IPCCDualStateNotification event, description and trigger E-19
IPCC Enterprise
utilization statistics 7-3
IPCCSingleStateNotification event, description and trigger E-19
IP Communicators report, understanding 13-11
IPIUDataServer, Operations Manager-related CiscoWorks process 20-29
IPIUDbEngine, Operations Manager-related CiscoWorks process 20-29
IPIUDbMonitor, Operations Manager-related CiscoWorks process 20-29
IP phone reports
filtering 13-14
launching a web interface from 13-18
overview of 13-1
understanding 13-11
IP phones
Cisco 7960, and synthetic tests 9-3
Cisco Unified CallManager, associated with 2-23
Cisco Unified CallManager Express, associated with 2-23
configuring for synthetic tests 9-4
phone extension numbers, recording 9-5
target phone requirements, meeting 9-4
disconnected from switch 5-1
extensions, multiple, and phone status tests 8-5
in SRST mode 5-1
inventory collection, understanding phone movement tracking 13-28
inventory collection schedule 16-38
adding 16-38
editing 16-39
viewing 16-38
lines, shared, and phone status tests 8-5
maximum number supported 20-9
searching for 13-1
unregistered 5-1
web interface, launching 13-18
IP phones, managing
configuring for synthetic tests 9-4
Phone Registration synthetic tests
about 9-2
adding 9-7
IP phone status, log files for, where located 20-14
IP phone status change reports
exporting, automatically 13-27
purging, manually 13-27
IP SLA 8-1
API library 20-14
definition 1-9
IP SLA Responder 18-3
ping 8-1
versions required for node-to-node tests 11-2
IPSLAPurgeTask, Operations Manager-related CiscoWorks process 20-29
IPSLAServer, Operations Manager-related CiscoWorks process 20-29
itemFh database 20-27
itemInv database 20-27
Itemipiu database 20-19
ITMCTMStartup, Operations Manager-related CiscoWorks process 20-30
ITMDiagServer, Operations Manager-related CiscoWorks process 20-30
ITMOGSServer, Operations Manager-related CiscoWorks process 20-30
IVR, Operations Manager-related CiscoWorks process 20-30
J
jitter, Service Quality alert, caused by 4-7
JitterDS_ThresholdExceeded event, description and trigger E-19
JitterSD_ThresholdExceeded event, description and trigger E-20
K
key ephone usage records J-36
L
Launch Tools menu
on Alert Details page 3-12
on Detailed Device View 3-21
LDAP server, configuring 16-41
licensing
device limits 1-24
Service Monitor 4-1
system limits 20-9
log file
maintaining 20-31
log files
maximum size before overwrite 20-13
viewing and maintaining 20-13
where located
adapterServer.log 20-13
ADD.log 20-13
CiscoCallManagerOrClusterGroupingError.log 20-15
DDV.log 20-13
DeviceManagement.log 20-13
dfmEvents.log 20-13
EPM.log 20-14
FHCollector.log 20-13
FHUI.log 20-13
Interactor.log 20-15
InventoryCollector.log 20-15
ipthr.log 20-16
nos.log 20-16
PhoneReachability.log 20-14
Poller.log 20-13
PollingThresholdAdapter.log 20-16
Rediscovery.log 20-14
SRST monitoring logs 20-16
STIntegratorUI.log 20-16
TGU.log 20-14
TISServer.log 20-15
vgm.log 20-17
vhmEvents.log 20-13
VHMSTIntegrator.log 20-16
VHMSTIntegratorOperation.log 20-16
logging, configuring 20-11
LogPartitionHighWaterMarkExceeded
threshold mapping for RTMT 19-33
LogPartitionLowWaterMarkExceeded
threshold mapping for RTMT 19-33
LostContactWithCluster event, description and trigger E-20
LowActivePartitionAvailableDiskSpace
threshold mapping for RTMT 19-33
LowAvailableDiskSpace
threshold mapping for RTMT 19-33
LowAvailableVirtualMemory
threshold mapping for RTMT 19-33
LowInactivePartitionAvailableDiskSpace
threshold mapping for RTMT 19-33
LowPriorityQueueFull event, description and trigger E-35
LowSwapPartitionAvailableDiskSpace
threshold mapping for RTMT 19-33
M
mailbox usage records, for Cisco Unity Express J-34
MajorAlarm event, description and trigger E-21
map display
Service Level View 2-7
using 2-7
MDF type 16-17
media servers, setting up for use with Operations Manager F-1
Cisco Unified Communications Manager F-2
Cisco Unified Communications Manager cluster name, changing F-2
syslog receiver F-3
MeetingPlaceSwAlarm event, description and trigger E-22
memory, perfmon counter object B-16
memory usage records
Cisco IOS gatekeeper J-19
Cisco IOS gateway J-19
Cisco Unified CallManager Express J-19
Cisco Unity Express J-19
server
Cisco IP Contact Center J-55
Cisco Unified CallManager J-55
Cisco Unity J-55
Cisco Unity Connection J-55
SRST devices J-19
Message-Waiting Indicator synthetic test
about 9-3
failure, after Cisco Unified CallManager upgrade 9-15
information for, recording 9-27
metrics. See statistics
MIB log file, viewing 20-33
MIBs
notification MIB
GenAlarmEntry object type, attribute definitions D-16
notification MIB, definition D-1
MinorAlarm event, description and trigger E-22
modifying
device count limit for reports 2-16
notification group
device-based 15-9
Service Quality-based 15-13
MOHConnectionsLost event, description and trigger E-35
MOHOutOfResources event, description and trigger E-35
Monitored device state, defined 16-14
Monitoring Dashboards
active views 6-1
overview 1-7
Monitoring Suspended device state, defined 16-14
MOS
violation trap E-29
MTPOutOfResources event, description and trigger E-35
MultipleServiceQuality Issue event, description and trigger E-22
MWIOnTimeExceeded event, description and trigger E-22
N
names, devices' 16-17
neighbor device, viewing 2-10
NicDown event, description and trigger E-23
NMSROOT
about 20-17
directory, where located 9-15, 18-6
NodeToNodeTestFailed event, description and trigger E-23
node-to-node test graphs, configuring from Service Level View 2-28
node-to-node tests
adding multiple tests
test files, formatting for import 11-13
test Import file, creating 11-12
adding single test 11-2
gatekeeper registration delay 11-9
Ping Echo 11-6
Ping Path Echo 11-7
UDP Echo 11-8
configuring
from Alert Details 3-12
from Detailed Device View 3-21
from Service Level View 2-28
data files
error messages J-58
format of J-59
location of J-1
naming convention J-1
data files, managing
applications that require exclusive lock on 11-21
automatic purging of 11-21
backing up 11-21
saving to another system 11-21
deleting a test 11-15
failures, listed 20-9
graphs
available statistics for 7-4
configuring from Service Level View 2-28
overview 1-10
Personalized Report, including in 14-1
statistics 7-4
working with 11-1
NormalPriorityQueueFull event, description and trigger E-35
notification
mapping device types 15-22
notification group
cloning 15-20
deleting 15-21
device-based
adding 15-9
modifying 15-9
Service Quality-based
adding 15-13
modifying 15-13
viewing 15-21
notification MIB D-1
definition D-1
GenAlarmEntry object type, attribute definitions D-16
notifications 15-1
configuring 15-7
e-mail, preventing blocked 20-11
e-mails, sending as 15-3
event names, customizing 15-23
event sets, configuring 15-4
overview 1-11
resuming 15-22
SNMP traps, sending as 15-3
suspending 15-21
syslogs, sending as 15-4
understanding 15-1
Notifications, log files for, where located 20-16
NOTSServer, Operations Manager-related CiscoWorks process 20-30
O
object groups. See device groups, managing 17-1
obsolete events
CiscoTranscoderAvailResourceLow E-34
SYSLOGNotificationEvent E-36
TooManyInboundPortsActive E-36
TooManyOutboundPortsActive E-36
TooManyUnityPortsActive E-36
online help, using 1-18
OperationallyDown event, description and trigger E-24
Operations Manager
upgrading to 2.1 20-26
Operations Manager, configuring and administering 20-1
changes, applying 20-3
Operations Manager Configuration, using 20-1
scheduled tasks 20-3
SNMP traps, forwarding and receiving 20-4
enabling devices to send traps to Operations Manager 20-4
integrating with other trap daemons 20-5
System Status report, viewing 20-8
Operations Manager event names, customizing 15-23
Operations Manager ping, enabling 8-7
OutboundBusyAttemptsThresholdExceeded event, description and trigger E-35
OutOfRange event, description and trigger E-24
overriding groups
devices 19-6
interfaces 19-6
port 19-6
P
packet loss, Service Quality alert, caused by 4-7
PacketLossDS_ThresholdExceeded event, description and trigger E-25
PacketLossSD_ThresholdExceeded event, description and trigger E-25
Partially Monitored device state
caused by 16-23
defined 16-14
pass-through SNMP unidentified traps C-4
password for Operations Manager databases, changing 20-19
Path Analysis Tool, launching 2-24
from Service Level View 2-24
Path Analysis Tool, launching, from Alert Details 3-12
Path Analysis Tool, launching, from Detailed Device View 3-21
Path Echo tests. See Ping Path Echo tests 11-7
perfmon counter object
Cisco Analog Access B-10
Cisco CallManager Attendant Console B-6
Cisco CTI Manager device B-10
Cisco CtiManager device B-9
Cisco H323 B-11
Cisco HW Conference Bridge device B-14
Cisco location B-11
Cisco Media Streaming Application B-12
Cisco Messaging Interface B-6
Cisco MGCP BRI CAS device B-8
Cisco MGCP FXO device B-8
Cisco MGCP FXS device B-9
Cisco MGCP gateway B-6
Cisco MGCP PRI device B-7
Cisco MGCP T1 CAS device B-7
Cisco MOH device B-13
Cisco MTP server B-14
Cisco Personal Assistant B-14
Cisco SIP B-15
Cisco Software Conference Bridge device B-15
Cisco TFTP B-16
Cisco transcode device B-16
Cisco Unified CallManager B-4
Cisco Unity B-16
processor B-17
voice applications
memory B-16
processor B-17
performance counters. See Detailed Device View (DDV)
performance degradation
troubleshooting 20-31
performance graphs
and polling 19-23
error messages 7-11
how to use 7-1
launching from Service Level View 2-25
merged 7-9
default 7-9
scaled 7-9
showing all 7-9
troubleshooting 7-5
utilization statistics
node-to-node tests 7-4
node-to-node-tests 7-4
performance polling 7-2
working with 7-7
performance polling
data files
format of J-2
location of J-1
naming convention J-1
disabling 19-13
enabling 19-13
error messages J-58
graphs, troubleshooting 7-10
utilization statistics graphs 7-2
voice utilization settings for 19-23
performance statistics, displaying 7-1
Permissions Report, CiscoWorks 1-23
Personalized Report
definition 14-1
exporting, automatically 14-13
scheduling 14-13
summary 14-4
using 14-1
phone, finding in Service Level View 2-6
Phone Activities display 5-1
alert details, obtaining 5-4
customizing 5-5
filtering 5-5
views, selecting 5-5
DDV, launching 5-4
how and when to use 5-1
layout 5-2
overview 1-9
selecting views in 5-5
starting 5-1
using 5-1
phone reachability log files, where located 20-14
PhoneReachabilityTestFailed event, description and trigger E-25
phone report, launching from Service Level View 2-23
phone status tests
adding a phone status test 8-4
compared to
phone tests, batch 10-12
deleting 8-7
details, viewing 8-7
failures, listed 20-9
getting started 8-1
before you add a test 8-2
maintaining tests 8-2
import file format 8-5
modifying 8-6
overview 1-9
Personalized Report, including in 14-1
phone tests, batch
defined 10-12
using 10-1
phone tests, compared to
phone status tests 10-12
synthetic tests 10-12
physical connectivity, viewing 2-10
physical discovery
and DCR 16-5
PIFServer, Operations Manager-related CiscoWorks process 20-30
PimDown event, description and trigger E-26
ping
enabling Operations Manager 8-7
IP SLA 8-1
ping echo tests
adding 11-6
Cisco IOS version required for 11-2
IP SLA version required for 11-2
ping path echo tests
adding 11-7
record format
for end-to-end statistics J-62
for hop-by-hop statistics J-60
polling
ACS and 19-12
and user-defined groups 19-22
applying configuration changes 19-60
creating read-only user for CCM 16-6
customizing
access port settings 19-29
interface group settings 19-29
trunk group settings 19-29
data settings 19-17
how settings are applied 19-2
performance J-2
polling, data settings
access port settings
minimum and maximum values 19-17
usage notes for 19-17
connector port settings
minimum and maximum values 19-17
usage notes 19-17
environment settings
minimum and maximum values 19-17
usage notes 19-17
processor and memory utilization settings
minimum and maximum values 19-17
usage notes 19-17
reachability settings
minimum and maximum values 19-17
polling, voice health settings
by device group 19-19
minimum and maximum values 19-19
polling, voice utilization settings 19-23
by device group 19-23
Polling and Threshold Adapter log files, where located 20-16
polling and thresholds 19-1
about 19-1
ACS and 19-26
configuring 19-1
ICMP polling G-1
ICMP polling, coordinating SNMP polling with G-3
parameters, managing
changes, how applied 19-16
default polling parameters, restoring 19-16
device functions and polling settings, understanding 19-17
editing 19-13
viewing 19-12
priorities, setting 19-3
settings applied to devices 19-2
SNMP polling G-2
coordinating with ICMP polling G-3
how the SNMP poller works G-2
requests to optimize polling, consolidating G-3
SNMP versions supported by Operations Manager G-1
thresholds, managing 19-25
default values, restoring 19-31
editing 19-27
threshold parameter and event matrix values 19-56
viewing 19-26
See also threshold parameters, minimum and maximum settings 19-56
See also polling settings for device functions 19-17
polling rates
changing RTMT F-5
polling settings
configuring
from Alert DetailsAlert Details page
polling settings, configuring 1
from Detailed Device View 3-21
from Service Level View 2-29
data settings
by device group 19-18
environment 19-17
ports and interfaces 19-17
processor and memory 19-17
reachability 19-17
voice health settings
by device group 19-19
voice utilization settings
by device group 19-23
which applied 19-2
ports
Operations Manager incoming ports (table) 20-6
overriding groups 19-6
types supported by
Cisco IOS gateway J-10
Cisco Unified CallManager J-6
MGCP gateway J-8
usage records
Cisco IOS gateway J-10
Cisco Unified CallManager J-6
Cisco Unity Connection J-53
MGCP gateway J-8
ports and interfaces that Operations Manager manages 16-4
PortsOutOfServiceThresholdExceeded event, description and trigger E-35
port usage records, for Cisco Unity J-37
PowerSupplyDegraded event, description and trigger E-26
PowerSupplyDown event, description and trigger E-26
prerequisites
device 16-2
printing
batch test results 10-11
node-to-node test details 11-18
reports 1-22
processed SNMP traps C-1
processor, perfmon counter object B-17
protocols used by Operations Manager 20-6
Provisioning Manager
accessing 21-6
adding link from Operations Manager 21-6
deleting link from Operations Manager 21-8
editing server parameters 21-7
launching a home page from Operations Manager 21-8
PTMServer, Operations Manager-related CiscoWorks process 20-30
purging schedule, configuring 20-11
Q
QoVMServer, Operations Manager-related CiscoWorks process 20-30
QOVR, Operations Manager-related CiscoWorks process 20-30
qovr database 20-19
QOVRDbEngine, Operations Manager-related CiscoWorks process 20-30
QOVRDbMonitor, Operations Manager-related CiscoWorks process 20-30
QOVRMultiProcLogger, Operations Manager-related CiscoWorks process 20-30
quality, voice, and UDP jitter for VoIP test 11-4
QualityDroppedBelowThreshold event, description and trigger E-26
R
real-time transport protocol 11-10
real-time transport protocol test
Cisco IOS version required 11-2
IP SLA version required 11-2
RegistrationResponseTime_ThresholdExceeded event, description and trigger E-26
registration response time threshold, setting, in node-to-node tests 11-9
remote Cisco Unified CallManager 18-2
RepeatedRestarts event, description and trigger E-26
reports
device count limit 2-16
reports, sorting 1-20
resetting
filters
Service Quality Alerts 4-5
resolving DNS names 16-17
Resource Manager Essentials
launching from Service Level View 2-32
server, specifying 20-10
responding to e-mail alerts from Alert Details 3-31
responding to e-mail events from Alert Details 3-33
restarts and flapping, how Operations Manager calculates H-1
restoring
data 20-25
default polling parameters 19-16
default thresholds 19-31
Resumed event, description and trigger E-27
resuming
batch test 10-10
device monitoring 3-25
inventory collection for devices 16-38
notifications 15-22
RingBackResponseTime_ThresholdExceeded event, description and trigger E-27
RoundTripResponseTime_ThresholdExceeded event, description and trigger E-27
round-trip response time threshold, setting in node-to-node tests 11-6, 11-7, 11-9
RouteGroupExhausted event, description and trigger E-35
RouteGroupFailed event, description and trigger E-35
route group utilization J-57
RouteListExhausted event, description and trigger E-27
route list utilization J-57
RTMT
configuring on CCM F-4
RTMT thresholds
synchronizing 19-36
viewing 19-32
rules for device groups, understanding 17-23
examples 17-27
how defined 17-23
Rules Create page, example 17-25
values for each object type 17-26
running on F-2
S
scheduling
database purging 20-10
Personalized Report 14-13
reports, automatic export of
Alert and Event History 12-3
IP Phone Status Changes 13-27
Personalized Report 14-13
Service Quality Event History 12-15
video phone status changes 13-47
synthetic tests 9-23
SCSIControllerDown event, description and trigger E-28
SCSIDriveDown event, description and trigger E-28
searching for Event History
by alert ID 12-9
by device 12-8
by event ID 12-7
See also searching for Service Quality History 12-9
searching for IP phones
by Cisco Unified CallManager or cluster 13-7
by extension 13-3
by IP address 13-3
by MAC address 13-3
by registration status 13-6
by SRST mode 13-6
by SRST router 13-7
by switch 13-7
by VLAN 13-6
searching for Service Quality History
by Cisco 1040 12-17
by Codec 12-17
by date 12-18
by destination 12-16
by MOS 12-16
by phone model 12-17
searching for video phones
by Cisco Unified CallManager or cluster 13-33
by extension 13-30
by IP address 13-30
by MAC address 13-30
by registration status 13-32
by SRST mode 13-33
by SRST router 13-34
by switch 13-34
by VLAN 13-32
security
alerts, Windows 1-24
certificate
CiscoWorks, installing 1-24
self-signed, creating 20-24
community string
rights, setting on media server F-2
device-based filtering 17-3
file ownership and protection 20-17
Internet Explorer and Operations Manager 1-17
SNMPv3 20-18
Windows 2003 and Operations Manager 1-17
seed file format. See import file format
self-signed security certificates, creating 20-24
ServiceDown event, description and trigger E-28
Service Impact report
contents 3-17
definition 3-16
launching from Alerts and Events 3-17
overview 1-11
viewing 3-17
Service Level View
about 2-1
administration pages, launching 2-31
Campus Manager, launching 2-33
CiscoView, launching 2-33
database icons, replication status 2-14
default view, setting 2-9
Detailed Device View, starting 2-23
device search tool 2-6
find device 2-6
find phone 2-6
getting started 2-1
groups, configuring 2-31
launching Alert Details page from 2-15
layout, understanding 2-3
legend 2-10
map-based view 2-7
map display 2-7
node-to-node test graphs, configuring 2-28
node-to-node tests, configuring 2-28
Path Analysis Tool, launching 2-24
performance graphs, launching 2-25
phone report, launching 2-23
phone search tool 2-6
polling settings, configuring 2-29
Resource Manager Essentials, launching 2-32
SRST tests, configuring 2-28
starting 2-2
starting additional displays from
Alert Details 2-22
synthetic tests, configuring 2-27
thresholds, configuring 2-29
tools, authorization for 2-22
tools, launching 2-21
tree-based view 2-5
using 2-1
service level view
reports 2-7
Service Monitor
adding link from Operations Manager 21-3
configuring 21-5
configuring trap receivers for Operations Manager 21-5
database 20-19
deleting link from Operations Manager 21-5
editing server parameters from Operations Manager 21-4
launching home page from Operations Manager 21-6
starting 21-5
ServicePartiallyRunning event, description and trigger E-35
Service Quality Alert Details
event details, obtaining 4-6
events associated with an alert, viewing 4-6
starting 4-6
Service Quality Alerts
about 4-1
filters 4-5
icons, alert severity 4-6
layout, understanding 4-2
starting 4-1
views, selecting for 4-4
Service Quality-based notifications 15-13
Service Quality History
launching 4-7
understanding 12-19
Service Quality History reports
24-hour report 12-15
7-Day report 12-15
exporting, automatically 12-15
scheduling 12-15
ServiceQualityIssue event, description and trigger E-29
Service Statistics Manager
accessing 21-8
deleting a link from Operations Manager 21-10
editing server parameters 21-9
launching a home page from Operations Manager 21-10
severity groupings of alerts, definition 3-7
SIP device usage records J-55
SIRServer, Operations Manager-related CiscoWorks process 20-30
SNMP
pass-through SNMP unidentified traps C-4
polling G-2
coordinating with ICMP polling G-3
how the SNMP poller works G-2
requests to optimize polling, consolidating G-3
SNMP versions supported by Operations Manager G-1
services, setting for voice applicationssecurity
voice applications F-2
SNMPv3 20-18
system application MIB log file, viewing 20-33
timeout and retries, modifying 16-40
trap
forwarding parameters 20-10
notifications 15-3
port, receiving 20-10
read community string 20-10
traps, forwarding and receiving 20-4
enabling devices to send traps to Operations Manager 20-4
integrating with other trap daemons 20-5
traps, processed C-1
CISCO-CCME-MIB traps C-3
CISCO-CONTACT-CENTER-APPS-MIB traps C-3
CISCO-ISDN-MIB traps C-2
CISCO-SRST-MIB traps C-3
CISCO-STACK-MIB traps C-2
CISCO-UNITY-EXPRESS-MIB traps C-3
CPQHLTH-MIB traps C-2
standard SNMP traps (RFC 1215) C-2
traps, Service Monitor-related C-2
V1 traps G-1
V2 traps G-1
V3 traps G-1
versions supported G-1
SNMP, using to manage Operations Manager 20-31
SNMP queries, configuring for 20-32
Windows SNMP Service, enabling or disabling 20-33
Windows SNMP Service, installing and uninstalling 20-32
Windows SNMP Service status, determining 20-32
SNMP queries, configuring security for 20-33
SNMP MIBs, Operations Manager support for
host resource MIB implementation I-1
system application MIB implementation I-1
resource MIB tables I-2
sample MIB walk I-7
SoftwareConferenceOutOfResources event, description and trigger E-35
sorting reports 1-20
SRST devices
IP phones associated with 13-7
memory usage records J-19
performance polling records J-5
polling 18-4
usage records J-37
utilization statistics 7-2
video phones associated with 13-34
SRSTEntered event, description and trigger E-29
SRST IP phone report, understanding 13-11
SRST mode, IP phones in 5-1
SRST poll settings, using 18-1
deleting 18-5
deployment and configuration 18-2
getting started 18-1
log file, where located 20-16
SRST information, maintaining
import file, formatting 18-6
SRST information, importing 18-5
SRST tests, how created 18-4
unreachable SRST devices 18-3
SRSTRouterFailure event, description and trigger E-29
SRSTServer, Operations Manager-related CiscoWorks process 20-30
SRSTSuspected event, description and trigger E-30
SRST tests, configuring
from Alert Details 3-12
from Detailed Device View 3-21
from Service Level View 2-28
SSL 20-18
enabling 20-18
starting
Operations Manager from the server 1-17
Operations Manager processes 20-28
Service Level View 2-2
Service Quality Alerts display 4-1
start trace 2-24
StateNotNormal event, description and trigger E-30
statistics
node-to-node tests
latency 7-4
packet loss 7-4
quality 7-4
registration response time 7-4
round-trip response time 7-4
performance polling
calls 7-2
channel utilization 7-2
CPU usage 7-2
inbound ports 7-3
IP phones registered 7-2
memory usage 7-2
outbound ports 7-3
PBX ports 7-2
port utilization 7-2
resource utilization 7-2
route group utilization 7-2
route list utilization 7-2
zone utilization 7-2
stopping Operations Manager processes 20-28
STServer, Operations Manager-related CiscoWorks process 20-30
support, device 20-19
Suspended event, description and trigger E-30
suspending
batch test 10-10
inventory collection for devices 16-38
notifications 15-21
switch
phones connected to 13-7, 13-34
synchronize, RTMT thresholds 19-36
SyntheticTestFailed event, description and trigger E-30
synthetic tests, working with 9-1
about testing 9-1
adding tests 9-6
Cisco Conference Connection 9-11
Dial-Tone 9-7
Emergency Call 9-12
End-to-End Call 9-9
Message-Waiting Indicator 9-14
Phone Registration 9-7
TFTP Download 9-10
applications, configuring for 9-3
batch, using 10-1
batch tests, compared to 10-12
Cisco Unity Message-Waiting Indicator test, about 9-3
configuring tests 9-3
from Alert Details 3-12
from Detailed Device View 3-21
from Service Level View 2-27
deleting tests 9-23
Dial-Tone test
about 9-2
adding 9-7
Emergency Call test
about 9-2
adding 9-12
information, recording for 9-26
End-to-End Call test
about 9-2
adding 9-9
events associated with
SyntheticTestsFailed E-30
failure of a test, troubleshooting 9-4
failures, listed 20-9
IP phones
Cisco 7960 phones 9-3
configuring for testing 9-4
maintaining synthetic tests 9-5
Administration pages, opening 9-6
Message-Waiting Indicator test, adding 9-14
modifying tests 9-22
notes on 9-24
objectives of testing 9-1
overview 1-9
Personalized Report, including in 14-1
Phone Registration test
about 9-2
adding 9-7
phone tests, compared to 10-12
scheduling 9-23
starting tests 9-22
stopping tests 9-22
Synthetic Test Integrator log files, where located 20-16
TFTP Download test
about 9-2
adding 9-10
viewing test details 9-22
viewing test results 9-23
worksheets for 9-25
Cisco Conference Connection test 9-26
Cisco Unified CallManager information 9-25
Cisco Unity Message-Waiting Indicator test 9-27
Emergency Call test 9-26
SyntheticTestThresholdExceeded event, description and trigger E-30
syslog
configuring Unified Communications Manager receiver F-3
SYSLOGNotificationEvent E-36
syslog notifications 15-4
SYSLOGNotificationsEvent event, description and trigger E-36
system administration
daily purging schedule, configuring 20-11
data, backing up and restoring 20-25
debugging, enabling 20-11
device support 20-19
log files (see log files) 20-13
logging, configuring 20-11
password for Operations Manager databases, changing 20-19
scheduled tasks 20-3
security 20-17
self-signed security certificates, creating 20-24
starting and stopping Operations Manager processes 20-28
system preferences, setting 20-9
System Status report, viewing 20-8
system application MIB
implementation I-1
resource MIB tables, element status information I-4
resource MIB tables, installed elements I-3
resource MIB tables, installed packages I-2
resource MIB tables, package status information I-3
resource MIB tables, process map I-7
resource MIB tables, scalar variables I-6
resource MIB tables, status of elements previously run I-6
resource MIB tables, status of packages previously run I-5
sample MIB walk I-7
system-defined device groups 17-2
System Status report, for Operations Manager 20-8
T
TemperatureHigh event, description and trigger E-31
TemperatureSensorDegraded event, description and trigger E-31
TemperatureSensorDown event, description and trigger E-31
TFTP Download synthetic tests
about 9-2
adding 9-10
threshold, MOS level, setting 20-7
threshold categories and parameter definitions
(see also threshold parameters, minimum and maximum settings) 19-56
Backup Interface Support Settings, Maximum Up Time 19-45
Cisco Personal Assistant Threshold Settings (voice health) 19-50
CPA Login Failure 19-50
CPA Transfer Failed 19-50
CPA Voice Mail 19-50
Cisco Unified CallManager Express Utilization (voice utilization) 19-51
Registered IP Phones Threshold 19-51
Registered Key IP Phones Threshold 19-51
Cisco Unified CallManager Port Utilization (voice utilization) 19-51
BRI Channel Utilization Threshold 19-51
Conferences Active Threshold 19-52
Conference Streams Active Threshold 19-52
E1 PRI Channel Utilization Threshold 19-51
FXO Port Utilization Threshold 19-51
FXS Port Utilization Threshold 19-51
Hardware Conference Resources Active Threshold 19-52
Location Bandwidth Available Threshold 19-52
MOH Multicast Resources Active Threshold 19-52
MOH Streams Active Threshold 19-52
MOH Unicast Resources Active Threshold 19-52
MTP Resources Active Threshold 19-52
MTP Streams Active Threshold 19-52
Software Conference Resources Active Threshold 19-52
T1 CAS Channel Utilization Threshold 19-51
T1 PRI Channel Utilization Threshold 19-51
Transcoder Resources Active Threshold 19-52
Cisco Unified CallManager Threshold settings (voice health)
Cisco Unified CallManager Heartbeat Threshold 19-47
Hardware Conference Out of Resources Threshold 19-48
High Priority Queue Size Threshold 19-48
Location Out of Resources Threshold 19-48
Low Priority Queue Size Threshold 19-48
MOH Connections Lost Threshold 19-48
MOH Out of Resources Threshold 19-48
MTP Out of Resources Threshold 19-48
Normal Priority Queue Size Threshold 19-48
Outbound Busy Attempts Threshold 19-47
Ports Active Threshold 19-47
Ports Out of Service Threshold 19-47
Software Conference Out of Resources Threshold 19-48
TFTP Aborted Requests Threshold 19-48
TFTP Heartbeat Threshold 19-48
Cisco Unity Connection Utilization (voice utilization) 19-53
Inbound Port Utilization Threshold 19-53
Outbound Port Utilization Threshold 19-53
Cisco Unity Express Threshold settings (voice health)
Total Time Used Threshold 19-49
Cisco Unity Express Utilization (voice utilization) 19-53
Capacity Utilization Threshold 19-53
Orphaned Mailboxes Threshold 19-53
Session Utilization Threshold 19-53
Cisco Unity Threshold settings (voice health)
Unity Inbox Threshold 19-49
Unity License Threshold 19-49
Cisco Unity Utilization (voice utilization) 19-53
Inbound Port Utilization Threshold 19-53
Outbound Port Utilization Threshold 19-53
Dial-on-Demand Interface Support settings, Maximum Up Time 19-45
disk usage and virtual memory settings (data settings) 19-43
drive array faults threshold 19-43
free hard disk threshold 19-43
free memory threshold 19-43
disk usage and virtual memory settings (voice health)
free hard disk threshold 19-49
free virtual memory threshold 19-49
environment settings (data settings)
relative temperature 19-43
relative voltage 19-43
Environment - Temperature Sensor Settings (voice health), relative temperature threshold 19-49
Gatekeeper Utilization (voice utilization) 19-53
Interzone Bandwidth Utilization for Local Zone Threshold 19-54
Total Bandwidth Utilization for Local Zone Threshold 19-54
generic interface/port performance settings 19-43
generic interface and port performance threshold categories 19-43
broadcast threshold 19-43
collision threshold 19-44
discard threshold 19-44
error threshold 19-44
error traffic threshold 19-44
queue drop threshold 19-44
utilization threshold 19-44
H323 Gateway Port Utilization (voice utilization) 19-54
BRI Channel Utilization Threshold 19-54
DSP Utilization Threshold 19-55
E1 CAS Channel Utilization Threshold 19-55
E1 PRI Channel Utilization Threshold 19-54
EM Port Utilization Threshold 19-54
FXO Port Utilization Threshold 19-54
FXS Port Utilization Threshold 19-54
T1 CAS Channel Utilization Threshold 19-54
T1 PRI Channel Utilization Threshold 19-54
interface and port flapping threshold categories 19-44
link trap threshold 19-44
link trap window 19-44
interfaces, backup interface settings 19-45
MGCP Gateway Port Utilization (voice utilization) 19-55
BRI Port Utilization Threshold 19-55
E1 PRI Channel Utilization Threshold 19-55
FXO Port Utilization Threshold 19-55
FXS Port Utilization Threshold 19-55
T1 CAS Channel Utilization Threshold 19-55
T1 PRI Channel Utilization Threshold 19-55
MWI Threshold Settings (voice health), MWI On-Time Threshold 19-50
Processor and Memory Settings (voice health) 19-50
free physical memory threshold 19-50
processor utilization threshold 19-50
reachability settings 19-46
restart trap threshold 19-46
restart trap window 19-46
Voice Mail Gateway Utilization (voice utilization)
PBX Port Utilization Threshold 19-56
Voice Mail Port Utilization Threshold 19-56
threshold parameters
changing RTMT F-5
threshold parameters, minimum and maximum settings 19-56
thresholds
applying configuration changes 19-60
configuring
from Alert Details 3-12
from Detailed Device View 3-21
from Service Level View 2-29
how settings are applied 19-2
report 19-26
setting, in node-to-node tests
jitter 11-4
latency 11-4
packet loss 11-4
quality 11-4
registration response time 11-9
round-trip response time 11-6, 11-7, 11-9
synchronizing RTMT 19-36
viewing RTMT 19-32
threshold settings
customizing 19-29
optional 19-29
time and date
on Operations Manager client 1-18
on Operations Manager server 1-18
time zone
on Operations Manager client 1-18
on Operations Manager server 1-18
TISServer, Operations Manager-related CiscoWorks process 20-30
tool buttons, on
Alerts and Events display 3-6
Phone Activities display 5-3
Service Level View 2-5
tools
launching from Service Level View 2-21
Service Level View, authorization for 2-22
TooManyInboundPortsActive E-36
TooManyInboundPortsActive event, description and trigger E-36
TooManyOutboundPortsActive E-36
TooManyOutboundPortsActive event, description and trigger E-36
TooManyUnityPortsActive E-36
TooManyUnityPortsActive event, description and trigger E-36
topo.properties file, changing device count limit 2-16
topology. See map display
TopoServer, Operations Manager-related CiscoWorks process 20-30
TotalTimeUsedThresholdExceeded event, description and trigger E-31
trace, start 2-24
TranscoderOutOfResources event, description and trigger E-36
traps
discarding Service Monitor traps after deletion 21-5
enabling devices to send
command reference for Catalyst devices, locating 20-5
command reference for Cisco IOS devices, locating 20-5
MOS violation E-29
SNMP versions
V1 G-1
V2 G-1
V3 G-1
traps, processed and pass-through C-1
pass-through SNMP unidentified traps C-4
processed SNMP traps C-1
CISCO-CCME-MIB traps C-3
CISCO-CONTACT-CENTER-APPS-MIB traps C-3
CISCO-SRST-MIB traps C-3
CISCO-STACK-MIB traps C-2
CISCO-UNITY-EXPRESS-MIB traps C-3
CPQHLTH-MIB traps C-2
processed CISCO-ISDN-MIB traps C-2
processed CISCO-SYSLOG-MIB traps C-2
standard SNMP traps (RFC 1215) C-2
troubleshooting
performance degradation 20-31
performance graphs 7-10
synthetic test failure 9-24
trunk group
utilization J-57
Trunk Port Groups, threshold settings, customizing 19-29
trunk ports
overriding groups 19-6
polling and thresholds 19-7
U
UDP echo tests
adding 11-8
Cisco IOS version required 11-2
IP SLA version required 11-2
UDP Jitter for VoIP test
IP SLA version required 11-2
UMRCommunicationError event, description and trigger E-32
unidentified traps and events
DDV, and 3-19
pass-through SNMP C-4
Unified Communications Manager
displaying Emergency Responders 2-7
uninstalling Windows SNMP Service 20-32
UnityFailOverOccured event, description and trigger E-32
UnityPortHung event, description and trigger E-36
unmanaged devices report 2-21
unreachable device 3-7
Unreachable device state
cleaning up devices in 16-28
defined 16-14
unregistered IP phones 5-1
unresponsive device 3-7
Unresponsive event 3-7
description and trigger E-33
Unsupported device state
caused by 16-2
cleaning up devices in 16-28
defined 16-14
upgrading
Operations Manager 20-26
user-defined device groups 17-2
user roles
ACS 1-23
CiscoWorks 1-23
understanding 1-23
using
map display 2-7
Path Analysis Tool 2-24
Service Level View 2-1
views 6-1
using performance graphs 7-1
graphs, working with 7-7
V
verifying
status of a batch test 10-9
status of a node-to-node test 11-19
versions
Cisco IOS 11-2
Cisco Unified CallManager 10-12
IP SLA 11-2
SNMP G-1
vhm database 20-27
VHMIntegrator, Operations Manager-related CiscoWorks process 20-30
VHMServer, Operations Manager-related CiscoWorks process 20-30
video phone reports
filtering 13-40
launching a web interface from 13-18
understanding 13-38
video phones
searching for 13-28
web interface, launching 13-18
video phone status change reports
exporting, automatically 13-47
purging, manually 13-47
viewing
alerts, impact of 3-17
batch tests 10-8
device groups 17-29
discovery status 16-40
event attributes
from Service Quality Alerts 4-8
event details 3-15
event properties 3-15
from Alert Details 3-15
events associated with an alert 3-14
group membership details 17-30
group summary 17-28
hop-by-hop latency 2-24
IP Address Report 16-20
IP phone inventory collection status 16-38
log files
by module 20-13
for node-to-node tests 11-20
neighbor devices 2-10
node-to-node test information 11-16
notification group 15-21
physical connectivity 2-10
polling parameters 19-11
Service Quality Events 12-14
system application MIB log file 20-33
thresholds 19-26
view management log files, where located 20-17
views
activating 6-2
active
maximum number 6-1
Monitoring Dashboard 6-1
creating 6-2
deactivating 6-2
default 6-1
for Alerts and Events 6-1
for Phone Activities 6-1
for Service Quality Alerts 6-1
deleting a 6-3
editing 6-3
getting started with 6-1
in Alerts and Events display, selecting 3-2
in Phone Activities display, selecting 5-5
in Service Quality Alerts display 4-4
selecting for 4-4
managing 6-1
Service Level View, default, setting 2-9
voice applications
perfmon counter objects
memory B-16
processor B-17
security F-2
SNMP services, setting F-2
voice gateways
utilization statistics 7-2
VoicePortOperationallyDown event, description and trigger E-33
voice utilization settings, and performance polling 19-23
VsmServer, Operations Manager-related CiscoWorks process 20-30
W
Windows SNMP Service
disabling 20-33
enabling 20-33
installing 20-32
status, determining 20-32
uninstalling 20-32
Z
zone, gatekeeper
local or remote J-16
usage records J-16