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User Guide for Cisco Unified Operations Manager 2.0.2
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Preface
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Introduction
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Using the Service Level View
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Monitoring Alerts and Events
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Monitoring Service Quality Alerts
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Monitoring Phone Activities
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Managing Views
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Using Performance Graphs
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Using Phone Status Testing
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Using Synthetic Tests
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Using Node-To-Node Tests
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Using Batch Tests
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Using History Reports
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Generating IP Phone and Video Phone Reports
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Using the Personalized Report
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Using Notifications
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Using Device Management
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Managing Groups
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Configuring Polling and Thresholds
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Configuring SRST Poll Settings
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Administering Operations Manager
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Performance Counters Shown in the Detailed Device View
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MIBs Polled and Perfmon Counter Objects Used
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Processed and Pass-Through Traps
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Notification MIB
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Events Processed
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Working with Voice Application Systems and Software
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PollingSNMP and ICMP
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How Operations Manager Calculates Repeated Restarts and Flapping
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Operations Manager Support for SNMP MIBs
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Data File Formats
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Index
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Table Of Contents
A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - Z
Index
A
about
Alert and Event History 1-8
Alerts and Events 1-5
device management 1-9
Monitoring Dashboards 1-5
node-to-node tests 1-7
notifications 1-9
Phone Activities display 1-6
phone status tests 1-7
Service Impact report 1-9
Service Level View 2-1
Service Quality Alerts 1-6, 1-8, 4-1
synthetic tests 1-7
views 6-1
about Operations Manager 1-1
client, configuring 1-21
day-to-day operations 1-4
Alerts and Events 1-5
device management 1-9
Phone Activities display 1-6
Service Quality Alerts 1-6
how Operations Manager works 1-10
device management and configuration 1-10
response to notifications and alerts 1-14
setting up 1-2
Access Control Server. See ACS
Access Port Groups, threshold settings, customizing 18-28
access ports
overriding groups 18-6
polling and thresholds 18-8
acknowledging
alerts, from Alert Details 3-28, 3-29
device-based filtering 20-22
Device Management pages and 16-2
mode, changing from 20-23
mode, Operations Manager in 20-21
permissions 1-20
Polling and Thresholds pages and 18-13, 18-25
user roles 1-20
users, configuring 20-21
activating a view 6-2
ActivePortThresholdExceeded event, description and trigger E-2
AdapterServer, Operations Manager-related CiscoWorks process 20-26
adding
devices
to DCR 16-4
to Operations Manager, automatically 16-16
to Operations Manager, manually 16-17
notification group
device-based 15-9
Service Quality-based 15-13
Service Monitor 20-7
synthetic tests 9-6
Cisco Conference Connection test 9-11
Dial-Tone test 9-6
Emergency Call test 9-12
End-to-End Call test 9-8
Message-Waiting Indicator test 9-14
Phone Registration test 9-6
TFTP Download test 9-10
views 6-1
administering Operations Manager
ports used by Operations Manager 20-6
protocols used by Operations Manager 20-6
SNMP 20-29
queries, configuring system for 20-29
security, configuring for queries 20-31
system application MIB log file, viewing 20-31
System Status report, viewing 20-10
administration pages, launching from Service Level View 2-23
Alert and Event History reports
24-hour report 12-3
7-Day report 12-3
exporting, automatically 12-3
Alert Details page 3-8
Alert History, launching 3-10
alerts, handling through 3-27
annotating 3-29
e-mailing 3-30
Detailed Device View, launching 3-20
device center, launching 3-11
event details, obtaining 3-8
event properties, viewing 3-14
events associated with an alert, viewing 3-12
starting the page 3-8
Launch Tools menu 3-11
layout 3-10
Path Analysis Tool, launching 3-11
performance graphs, launching 3-11
starting, from Alerts and Events 3-8
starting, from Service Level View 2-13, 2-14
tests, configuring from
node-to-node tests 3-11
SRST tests 3-11
synthetic tests 3-11
thresholds, configuring 3-11
See also events processed by Operations Manager
Alert History 12-1
about 12-2
database for (itemFH), changing password 20-19
Event History page, understanding 12-12
launching, from Service Level View 2-15
log files for, where located 20-15
stored Alert History on events, searching
by alert ID 12-8
by date 12-9
by device 12-7
by event ID 12-7
by group 12-9
stored history on events, searching 12-7
understanding 12-10
alerts
acknowledging
annotating, from Alert Details 3-29
clearing
from Alerts Details 3-29
from Service Quality Alert Details 4-7
definition 1-5
e-mailing
from Alert Details 3-30
from Service Quality Alert Details 4-8
responding to 1-21
Service Quality Alerts display 4-1
stored information on, obtaining all 12-4
searching by alert ID 12-5
searching by date 12-6
searching by device 12-5
searching by group 12-6
viewing impact of 3-16
Alerts and Events display 3-1
alert details, obtaining 3-6
customizing
filtering 3-2
views, selecting 3-2
diamond icons 3-8
how and when to use 3-1
layout 3-4
log files, where located 20-15
overview 1-5
starting 3-3
starting additional displays from
Alert Details page 3-8
Detailed Device View 3-17
tool buttons on 3-6
using 3-1
views, selecting 3-2
alert severity icons
Alert Details 3-7
Service Quality Alerts 4-6
alert status, defined 3-8
All IP Phones/Lines report, understanding 13-11
All Video Phones/Lines report, understanding 13-38
AMAServer.properties file 9-23
annotating alerts from Alert Details 3-29
Application and Connectivity poller log files, where located 20-15
ApplicationDown event, description and trigger E-2
ApplicationPartiallyRunning event, description and trigger E-2
applications, configuring for synthetic tests 9-3
number of phones needed, determining 9-3
phones, configuring 9-4
applications, launching external 2-24
applying changes to polling and thresholds 18-58
AvailableInboxLicenseLow event, description and trigger E-2
AvailableLicenseLow event, description and trigger E-2
AverageLatency_ThresholdExceeded event, description and trigger E-2
B
backing up and restoring data 20-25
BackupActivated event, description and trigger E-3
backup interface support, threshold category 18-40
batch tests
and branch office 11-1
data files, location of 11-12
defined 11-1
overview 1-7
phone tests, type of 11-12
running on demand 11-10
schedule format 11-3
viewing results of 11-10
branch office
and batch tests 11-1
and SRST test, illustrated 19-2
C
CallManagerDown event, description and trigger E-3
Campus Manager
launching, from Service Level View 2-25
server, specifying 20-12
CASUSER, Operations Manager file owner 20-18
cautions
on synthetic test failures 9-3
CCM, defined 5-4
CCMCDRFilesBackupFailed event, description and trigger E-3
CCMEDown event, description and trigger E-3
CCMEEphoneDeceased event, description and trigger E-3
CCMEEphoneLoginFailed event, description and trigger E-4
CCMEEphoneRegistrationFailed event, description and trigger E-4
CCMEEphoneUnregistrationsExceeded event, description and trigger E-4
CCMEKeyEphoneRegistrationChange event, description and trigger E-4
CCMELivefeedMOHFailed event, description and trigger E-4
CCMEMaximumConferencesExceeded event, description and trigger E-4
CCMENightServiceChange event, description and trigger E-5
CCMEStatusChange event, description and trigger E-5
CCMHttpServiceDown event, description and trigger E-5
CCMHttpServiceInaccessible event
determination of F-2
responding to F-2
CCMHttpServiceInaccessible event, description and trigger E-5
CCMLineLinkDown event, description and trigger E-6
Cisco 1040, event history for 12-17
Cisco1040SensorDown event, description and trigger E-6
Cisco 7960 IP phones, and synthetic tests 9-3
Cisco Analog Access, perfmon counter object B-10
Cisco CallManager Attendant Console, perfmon counter object B-6
CiscoCCMAttendentConsoleHeartBeatExceeded event, description and trigger E-6
Cisco Conference Connection synthetic test
about 9-2
adding 9-11
information for, recording 9-25
Cisco CTI Manager device, perfmon counter object B-10
Cisco CtiManager device, perfmon counter object B-9
Cisco H323, perfmon counter object B-11
Cisco HW Conference Bridge device, perfmon counter object B-14
Cisco IOS
gatekeeper
CPU usage records J-17
memory usage records J-19
performance polling records J-5
zone usage records J-16
gateway
BRI channel usage records J-34
CPU usage records J-17
DSP usage records J-21
E1 CAS channel usage records J-28
E1 PRI channel usage records J-31
memory usage records J-19
performance polling records J-5
T1 CAS channel usage records J-27
T1 PRI channel usage records J-29
versions required for node-to-node tests 10-2
Cisco IOS IP SLA. See IP SLA
Cisco IP Contact Center
server CPU usage records J-56
server memory usage records J-55
Cisco IP Contact Center usage records J-54
Cisco location, perfmon counter object B-11
Cisco Media Streaming Application, perfmon counter object B-12
Cisco Messaging Interface, perfmon counter object B-6
CiscoMessagingInterfaceHeartBeatExceeded event, description and trigger E-6
Cisco MGCP BRI CAS device, perfmon counter object B-8
Cisco MGCP FXO device, perfmon counter object B-9
Cisco MGCP FXS device, perfmon counter object B-9
Cisco MGCP gateway
BRI channel usage records J-33
E1 PRI channel usage records J-24
perfmon counter object B-6
T1 CAS channel usage records J-13
T1 PRI channel usage record J-22
Cisco MGCP PRI device, perfmon counter object B-8
Cisco MGCP T1 CAS device, perfmon counter object B-7
Cisco MOH device, perfmon counter object B-13
Cisco MTP server, perfmon counter object B-14
Cisco Personal Assistant, perfmon counter object B-15
Cisco Secure Access Control Server. See ACS
Cisco SIP, perfmon counter object B-15
Cisco Software Conference Bridge device, perfmon counter object B-15
Cisco TFTP, perfmon counter object B-16
CiscoTftpHeartBeatExceeded event, description and trigger E-6
Cisco transcode device, perfmon counter object B-16
Cisco Unified CallManager
cluster name, changing F-1
CPU usage records J-6
credentials 16-34
IP phones, associated with 2-15
Media Convergence Server, running on F-1
MGCP gateway
BRI channel usage records J-33
E1 PRI channel usage records J-24
T1 CAS channel usage records J-13
T1 PRI channel usage records J-22
perfmon counter object B-4
port usage records J-6
remote central 19-2
route group J-57
route list J-58
server memory usage records J-55
setting up for use with Operations Manager F-1
SIP device usage records J-55
utilization statistics 7-2
version
and phone tests 11-12
and route lists 2-2
Cisco Unified CallManager Express
ephone usage records J-36
IP phones, associated with 2-15
IP phones, registered to 13-7, 13-33
key ephone usage records J-36
memory usage records J-19
performance polling records J-5
utilization statistics 7-2
Cisco Unified Service Monitor. See Service Monitor
Cisco Unity
port usage records J-37
server CPU usage records J-56
server memory usage records J-55
utilization statistics 7-3
Cisco Unity, perfmon counter object B-16
Cisco Unity Connection
port usage records J-53
server CPU usage records J-56
server memory usage records J-55
utilization statistics 7-3
Cisco Unity Express
mailbox usage records J-34
memory usage records J-19
utilization statistics 7-3
CiscoView
launching, from Service Level View 2-25
server, specifying 20-12
CiscoWorks
Permissions Report 1-20
processes related to Operations Manager 20-26
AdapterServer 20-26
DataPurge 20-26
DfmBroker 20-27
DfmServer 20-27
EPMDbEngine 20-27
EPMDbMonitor 20-27
EPMServer 20-27
FHDbEngine 20-27
FHDbMonitor 20-27
FHPurgeTask 20-27
FHServer 20-27
GPF 20-27
GpfPurgeTask 20-27
INVDbEngine 20-27
INVDbMonitor 20-27
InventoryCollector 20-27
IPIUDataServer 20-27
IPIUDbEngine 20-27
IPIUDbMonitor 20-27
IPSLAPurgeTask 20-27
IPSLAServer 20-27
ITMCTMStartup 20-28
ITMDiagServer 20-28
ITMOGSServer 20-28
IVR 20-28
NOTSServer 20-28
PIFServer 20-28
PTMServer 20-28
QoVMServer 20-28
QOVR 20-28
QOVRDbEngine 20-28
QOVRDbMonitor 20-28
QOVRMultiProcLogger 20-28
SDRPurgeTask 20-28
SIRServer 20-28
SRSTServer 20-28
STServer 20-28
TISServer 20-28
TopoServer 20-28
VHMIntegrator 20-28
VHMServer 20-28
VsmServer 20-28
user roles 1-20
window, working with 1-16
clearing
alerts, from
Alert Details 3-29
Alerts and Events display 3-28
Service Quality Alert Details 4-7
Service Quality Alerts display 4-4
events
from Service Quality Alert Details 4-10
timing of 20-9
cloning a notification group 15-17
cluster name, changing F-1
CME, defined 5-4
CodeRedStateEntered event, description and trigger E-7
CodeYellowStateEntered event, description and trigger E-7
Common Services groups 17-1, 17-9
community string
rights, setting on media server F-2
ComponentDown event, description and trigger E-7
configuring
applications, for synthetic tests 9-3
client, for Operations Manager 1-21
IP phones, for synthetic tests 9-4
LDAP server 16-35
logging 20-13
Operations Manager 20-1
Personalized Report 14-1, 14-3
polling 18-1
schedules, daily purging 20-13
Service Monitor 20-9
SNMP
on Catalyst devices 20-5
on IOS-based devices 20-4
synthetic tests 9-3
thresholds 18-1
thresholds, MOS level 20-9
ConnectionToDistributorFailed event, description and trigger E-7
connectivity details
hop count 2-8
neighbor 2-8
contained devices, how Operations Manager handles 16-15
containing devices, how Operations Manager handles 16-15
CPALoginFailureThresholdExceeded event, description and trigger E-7
CPATransferFailedThresholdExceeded event, description and trigger E-7
CPAVoicemailThresholdExceeded event, description and trigger E-8
CPU usage records
Cisco DPA J-15
Cisco IOS gatekeeper J-17
Cisco IOS gateway J-17
Cisco Unified CallManager J-6
server
Cisco IP Contact Center J-56
Cisco Unity J-56
Cisco Unity Connection J-56
cpuUtilizationExceeded event, description and trigger E-8
creating
phone status tests 8-4
self-signed security certificates 20-24
credentials
device, editing 16-25
for Cisco Unified CallManager 16-34
CriticalServiceQualityIssue event, description and trigger E-8
CTI applications 13-9
CTILinkDown event, description and trigger E-8
CUEApplicationStatusChange event, description and trigger E-9
CUEBackupFailed event, description and trigger E-9
CUECCMConnectionLost event, description and trigger E-9
CUENTPIssue event, description and trigger E-9
CUEResourceExhausted event, description and trigger E-9
CUESecurityIssue event, description and trigger E-9
CUEStorageIssue event, description and trigger E-10
customizing
event names 15-19
customizing the Alerts and Events display
filtering 3-2
views, selecting 3-2
customizing the Phone Activities display 5-5
filtering 5-6
views, selecting 5-5
customizing threshold settings 18-28
D
daily purging schedules, configuring 20-13
database icons, Service Level View
replication failure 2-13
replication success 2-13
databases in Operations Manager
itemEPM (event promulgation) 20-19
itemFH (Alert History) 20-19
ItemInv (inventory) 20-19
Itemipiu (IP phone information) 20-19
password for, changing 20-19
purging schedule for 20-12
qovr (Service Monitor) 20-19
Data Jitter (Enhanced UDP) tests, record format J-63
data jitter test
Cisco IOS version required 10-2
DataPhysicalDiskDown event, description and trigger E-10
DataPurge, Operations Manager-related CiscoWorks process 20-26
date and time
on Operations Manager client 1-16
on Operations Manager server 1-16
DBReplicationFailure event, description and trigger E-10
DCR
and physical discovery 16-4
configuring 16-11
deleted devices and 16-31
synchronization with Operations Manager 16-11, 16-13
automatic 16-16
manual 16-17
understanding 16-3
DCR, Display Name 16-14
DDV. See Detailed Device View
deactivating a view 6-2
deleting
batch tests 11-8
devices 16-31
groups 17-32
IP SLA-enabled device 19-5
node-to-node tests 10-13
notification group 15-18
phone status tests 8-7
Service Monitor 20-7
SRST tests 19-5
synthetic tests 9-22
views 6-3
Detailed Device View (DDV) 3-17
ACS and 16-2
Alert Details, launching 3-20
device center, launching 3-20
device elements, viewing in detail 3-21
information by device class 3-22
device monitoring, suspending or resuming 3-24
for device components 3-26
launching from Device Report 16-28
launching from Phone Activities display 5-4
launching from Service Level View 2-15
Launch Tools menu, using 3-20
layout 3-19
log files, where located 20-15
node-to-node test, configuring 3-20
origin of inventory and device information (VHMInteractor) 20-28
Path Analysis Tool, launching 3-20
performance counters shown in
BRI Channel Status for CCM GW A-2
BRI Channel Status for IOS GW A-3
CCM - Analog Access GW Usage A-9
CCM - CTI Manager Usage A-10
CCM GW Port Usage A-3
CCM - H323 GW Usage A-7
CCM - Location Usage A-10
CCM - Media Streaming Application Usage A-11
CCM - MOH Usage A-12
CCM - MTP Usage A-12
CCM Port and CPU Usage A-5
CCM - Transcoder A-12
CCM Usage A-8
Cisco Analog Access A-13
Cisco CallManager A-3
Cisco CallManager Attendant Console A-13
Cisco IPCC Router Usage A-13
Cisco Messaging Interface A-14
Cisco SRST Usage A-14
Cisco TFTP Server A-14
CME Usage A-15
Consolidated DSP Usage A-15
CPU Usage A-15
CU Connection Usage A-17
CUE Usage A-17
CU Usage A-17
DPA Port and CPU Usage A-18
DSP Usage A-19
E1 CAS Channel Status for IOS GW A-19
E1 PRI Channel Status for CCM GW A-19
E1 PRI Channel Status for IOS GW A-20
E1 PRI Usage for CCM GW A-20
FXO Port Usage for CCM GW A-20
FXS Port Usage for CCM GW A-21
Gatekeeper Zone Statistics A-21
Hardware Conference Bridge A-22
IOS GW Port Usage A-6
Memory Usage A-23
Server Memory Usage A-23
SIP Device Usage A-24
Software Conference Bridge A-24
T1 CAS Channel Status for CCM GW A-25
T1 CAS Channel Status for IOS GW A-25
T1 CAS Usage for CCM GW A-26
T1 PRI Channel Status for CCM GW A-26
T1 PRI Usage for CCM GW A-27
performance graphs, launching from 3-20
polling settings, configuring 3-20
SRST test, configuring 3-20
starting, from Alerts and Events window 3-17
starting, from Service Level View 2-15
synthetic test, configuring 3-20
System Information Pane, missing value 3-20
thresholds, configuring 3-20
device
adding in Service Level View 2-22
deleting in Service Level View 2-23
finding in Service Level View 2-5
resuming in Service Level View 2-22
states, defined 16-12
suspending in Service Level View 2-22
unreachable 3-7
unresponsive 3-7
Device and Credentials Repository. See DCR
device-based notifications 15-9
device center
launching from Alert Details 3-11
launching from Detailed Device View 3-20
device details, viewing 3-21
device groups, managing 17-1
(see also devices, managing) 16-1
about groups 17-1
ACS and 16-2
Common Services system-defined groups, working with 17-8
creating and editing groups 17-11
group membership, finalizing 17-28
group properties, editing 17-19
group summary, viewing 17-28
CS@ groups, defined 17-2
deleting groups 17-32
details of, viewing 17-29
editing 17-11
granting access to
single user 17-13, 17-16, 17-18
Group Administration and Configuration page 17-10
group membership
details, viewing 17-30
refreshing 17-31
OM@ groups, defined 17-2
Operations Manager system-defined groups, working with 17-3
rules, understanding 17-23
examples 17-27
how defined 17-23
Rules Create page, example 17-25
values for each object type 17-26
system-defined groups, working with 17-3
78XX Media Servers 17-3
Access Port Groups 17-3
Cisco Unified CallManager or Cluster 17-4
Cisco Unified Communications Applications 17-4
Digital Voice Gateways 17-5
Gatekeepers 17-5
H323 Gateways 17-6
Interface Groups 17-6
IP SLA Devices 17-6
MGCP Gateways 17-6
Phones with tests configured 17-7
SRST Devices 17-7
Switches with phones connected 17-7
Trunk Port Groups 17-7
Voice Gateways 17-8
Voice Mail Gateways 17-8
user-defined groups, working with
Access Port Groups 17-10
Interface Groups 17-10
Trunk Port Groups 17-10
devices
contained and containing, how Operations Manager handles 16-15
discovery 16-32
duplicate 16-15
monitored, IP addresses for 16-18
neighbor 2-8
overriding groups for 18-6
polling and thresholds 18-8
devices, importing
into Operations Manager
automatically 16-16
manually 16-17
devices, limiting access to 17-3
devices, managing 16-1
about Device Management 16-1
ACS and 16-2
ACS device-based filtering 20-22
deleting devices 16-31
Detailed Device View, understanding 16-28
device details, viewing 16-27
device management, definition 1-9
device summary, displaying 16-12
device support 20-19
discovery status, viewing 16-34
getting started 16-1
groups 17-1
how to start 1-10
importing devices
ports and interfaces that Operations Manager manages 16-3
types of devices that Operations Manager monitors 16-3
inventory, collecting 16-26
log files for, where located 20-15
naming 16-14
overview 1-9
SNMP timeout and retries, modifying 16-35
understanding 16-12
device support 20-19
DFM.log 20-15
DfmBroker, Operations Manager-related CiscoWorks process 20-27
DfmServer, Operations Manager-related CiscoWorks process 20-27
Dial-Tone synthetic tests
about 9-2
adding 9-6
diamond icons
on Alerts and Events display 3-8
on Phone Activities display 5-5
discovery
IP phone inventory collection 16-32
IP phone movement tracking 13-28
monitored devices, inventorying 16-32
schedule log files, where located 20-15
status, for devices 16-34
DNS names, resolving 16-15
DPAPortCallManagerLinkDown event, description and trigger E-10
DPAPortTelephonyLinkDown event, description and trigger E-10
DSP usage records J-21
duplicate
device name 16-18
IP address
for IP phone 13-26
IP address, for device 16-15
MAC address, for IP phone 13-26
Duplicate event, description and trigger E-10
E
Echo tests
Ping Echo tests 10-5
UDP Echo tests 10-8
editing
batch tests 11-8
device credentials 16-25
groups 17-11
inventory collection schedule
for devices 16-32
for phones 16-33
polling parameters 18-14
thresholds 18-27
views 6-2
notifications 15-3
notifications, preventing blocking 20-13
responding to an alert 3-30
SMTP server, specifying for 20-12
Emergency Call synthetic test
about 9-2
adding 9-12
emergency responder information, recording 9-25
End-to-End Call synthetic test
about 9-2
adding 9-8
ephone usage records J-36
EPMDbEngine, Operations Manager-related CiscoWorks process 20-27
EPMDbMonitor, Operations Manager-related CiscoWorks process 20-27
EPMServer, Operations Manager-related CiscoWorks process 20-27
error messages
node-to-node testing J-59
performance graphing 7-11
performance polling J-59
event details
obtaining from Alert Details 3-8
obtaining from Service Quality Alert Details 4-6
Event History
Alert and Event History, understanding 12-12
launching from Service Quality Alert Details 4-7
Service Quality History Report, exporting 12-14
Service Quality Report, scheduling 12-14
event names, customizing 15-19
Event Processing Adapter log files, where located 20-15
Event Promulgation Module log files, where located 20-15
events
clearing
from Service Quality Alert Details 4-10
from Service Quality Event Details 4-8
clearing automatically, from Service Quality Alerts 20-9
from node-to-node tests 10-13
processed by Operations Manager, descriptions and triggers E-1
ActivePortThresholdExceeded E-2
ApplicationDown E-2
ApplicationPartiallyRunning E-2
AvailableInboxLicenseLow E-2
AvailableLicenseLow E-2
AverageLatency_ThresholdExceeded E-2
BackupActivated E-3
CallManagerDown E-3
CCMCDRFilesBackupFailed E-3
CCMEDown E-3
CCMEEphoneDeceased E-3
CCMEEphoneLoginFailed E-4
CCMEEphoneRegistrationFailed E-4
CCMEKeyEphoneRegistrationChange E-4
CCMELivefeedMOHFailed E-4
CCMEMaximumConferencesExceeded E-4
CCMENightServiceChange E-5
CCMEStatusChange E-5
CCMHttpServiceDown E-5
CCMHttpServiceInaccessible E-5
CCMLineLinkDown E-6
Cisco1040SensorDown E-6
CiscoCCMAttendentConsoleHeartBeatExceeded E-6
CiscoMessagingInterfaceHeartBeatExceeded E-6
CiscoTftpHeartBeatExceeded E-6
CodeRedStateEntered E-7
CodeYellowStateEntered E-7
ComponentDown E-7
ConnectionToDistributorFailed E-7
CPALoginFailureThresholdExceeded E-7
CPATransferFailedThresholdExceeded E-7
cpuUtilizationExceeded E-8
CriticalServiceQualityIssue E-8
CTILinkDown E-8
CUEApplicationStatusChange E-9
CUEBackupFailed E-9
CUECCMConnectionLost E-9
CUENTPIssue E-9
CUEResourceExhausted E-9
CUESecurityIssue E-9
CUEStorageIssue E-10
DataPhysicalDiskDown E-10
DBReplicationFailure E-10
DPAPortCallManagerLinkDown E-10
DPAPortTelephonyLinkDown E-10
Duplicate E-10
ExceededMaximumUptime E-11
ExcessiveDAFaults E-11
ExcessiveFragmentation E-11
ExcessiveTFTPRequestsAborted E-11
FanDegraded E-11
FanDown E-11
Flapping E-12
GatewayLostContactWithCluster E-12
HardwareConferenceOutOfResources E-12
HeartBeatThresholdExceeded E-12
HighAnalogPortUtilization E-13
HighBackplaneUtilization E-13
HighBroadcastRate E-13
HighBufferMissRate E-13
HighBufferUtilization E-14
HighCapacityUtilization E-14
HighCollisionRate E-14
HighDigitalPortUtilization E-15
HighDiscardRate E-16
HighErrorRate E-16
HighPortUtilization E-16
HighPriorityQueueFull E-17
HighQueueDropRate E-17
HighResourceUtilization E-18
HighRouteGroupUtilization E-19
HighRouteListUtilization E-19
HighUtilization E-19
IDEATAPhysicalDiskDown E-19
InformAlarm E-20
InsufficientFreeHardDisk E-20
InsufficientFreeMemory E-20
InsufficientFreePhysicalMemory E-20
InsufficientFreeVirtualMemory E-20
InterfaceOperationallyDown E-21
IPCCNotifications E-21
JitterDS_ThresholdExceeded E-21
JitterSD_ThresholdExceeded E-21
LocationBWOutOfResources E-21
LostContactWithCluster E-22
LowPriorityQueueFull E-22
MajorAlarm E-22
MinorAlarm E-22
MOHConnectionsLost E-22
MOHOutOfResources E-23
MTPOutOfResources E-23
MultipleServiceQualityIssue E-23
MWIOnTimeExceeded E-23
NicDown E-23
NodeToNodeTestFailed E-24
NormalPriorityQueueFull E-24
OperationallyDown E-24
OutboundBusyAttemptsThresholdExceeded E-24
OutOfRange E-24
PacketLossDS_ThresholdExceeded E-25
PacketLossSD_ThresholdExceeded E-25
PhoneReachabilityTestFailed event E-25
PimDown E-25
PortLostContactWithCluster E-25
PortsOutOfServiceThresholdExceeded E-25
PowerSupplyDegraded E-26
PowerSupplyDown E-26
QualityDroppedBelowThreshold E-26
RegistrationResponseTime_Threshold E-26
RepeatedRestarts E-26
Resumed E-27
RingBackResponseTime_Threshold E-27
RoundTripResponseTime_Threshold E-27
RouteGroupExhausted E-27
RouteListExhausted E-28
SCSIControllerDown E-28
SCSIDriveDown E-28
ServiceDown E-28
ServicePartiallyRunning E-28
ServiceQualityIssue E-29
SoftwareConferenceOutOfResources E-29
SRSTEntered E-30
SRSTRouterFailure E-30
SRSTSuspected E-30
StateNotNormal E-30
Suspended E-31
SyntheticTestFailed E-31
SYSLOGNotificationsEvent E-31
TemperatureHigh E-31
TemperatureSensorDegraded E-32
TemperatureSensorDown E-32
TooManyInboundPortsActive E-32
TooManyOutboundPortsActive E-32
TooManyUnityPortsActive E-32
TotalTimeUsedThresholdExceeded E-32
TranscoderConferenceOutOfResources E-33
UMRCommunicationError E-33
UnityFailOverOccured E-33
UnityPortHung E-33
Unresponsive E-34
VoicePortLostContactWithCluster E-34
VoicePortOperationallyDown E-34
Service Quality
CriticalServiceQualityIssue E-8
MultipleServiceQualityIssue E-23
ServiceQualityIssue E-29
stored Alert History on, obtaining all 12-7
searching by alert ID 12-8
searching by date 12-9
searching by device 12-7
searching by event ID 12-7
searching by group 12-9
stored Service Quality History on, obtaining all 12-15
searching by Cisco 1040 ID 12-17
searching by codec 12-16
searching by date 12-18
searching by destination 12-16
searching by MOS 12-15
searching by phone model 12-17
ExceededMaximumUptime event, description and trigger E-11
ExcessiveDAFaults event, description and trigger E-11
ExcessiveFragmentation event, description and trigger E-11
ExcessiveTFTPRequestsAborted event, description and trigger E-11
exporting
Alert and Event History reports, automatically 12-3
batch test results 11-11
data from reports 1-18
devices 16-10
IP phone status change reports, automatically 13-27
node-to-node test details 10-16
Personalized Report, automatically 14-13
Service Quality History reports, automatically 12-14
video phone status change reports, automatically 13-47
F
FanDegraded event, description and trigger E-11
FanDown event, description and trigger E-11
FAT partitions 20-18
FHDbEngine, Operations Manager-related CiscoWorks process 20-27
FHDbMonitor, Operations Manager-related CiscoWorks process 20-27
FHPurgeTask, Operations Manager-related CiscoWorks process 20-27
file ownership 20-17
filters
in Service Quality Alerts display 4-5
resetting, in Service Quality Alerts 4-5
filters, in
Alerts and Events display 3-2
IP phone reports 13-14
Phone Activities display 5-6
video phone report 13-40
flapping and restarts, how Operations Manager calculates H-1
Flapping event, description and trigger E-12
format of import file
for batch test 11-2
for node-to-node test 10-11
for phone status test 8-5
for SRST test 19-6
for synthetic test 9-16
G
GatekeeperLostContactWithCluster event, description and trigger E-12
gatekeeper registration delay test
adding 10-9
Cisco IOS version required 10-2
IP SLA version required 10-2
gatekeepers
Cisco IOS performance polling records J-5
CPU usage records J-17
memory usage records J-19
utilization statistics 7-2
zone usage records J-16
GatewayLostContactWithCluster event, description and trigger E-12
gateways
Cisco IOS, utilization statistics for 7-2
CPU usage records J-17
MGCP port usage records 7-2
voice gateways, port usage records 7-2
generic interface and port performance threshold categories 18-39
broadcast threshold 18-39
collision threshold 18-39
discard threshold 18-39
error threshold 18-39
error traffic threshold 18-39
queue drop threshold 18-39
utilization threshold 18-39
getting started
with Service Level View 2-1
getting started with Operations Manager 1-14
alerts, responding to 1-21
objects and groups, selecting 1-19
Operations Manager windows, working with 1-15
CiscoWorks window 1-16
dates and times displayed 1-16
Enter key versus buttons 1-16
Help, using 1-16
multiple windows 1-16
page not displayed, reasons for 1-16
performance graphs 7-1
reports 1-17
displays with more than 2,000 records 1-18
exporting data from 1-18
paging and sorting 1-17
printing 1-19
security alerts, responding to 1-21
user roles, understanding 1-20
GPF, Operations Manager-related CiscoWorks process 20-27
GpfPurgeTask, Operations Manager-related CiscoWorks process 20-27
Graphics Utility, log files, where located 20-15
graphs
launching
from Alert Details 3-11
from Detailed Device View 3-20
graphs. See performance graphs
groups
Common Services
overview 17-1
system-defined 17-9
configuring from Service Level View 2-23
H
HardwareConferenceOutOfResources event, description and trigger E-12
HeartBeatThresholdExceeded event, description and trigger E-12
HighAnalogPortUtilization event, description and trigger E-13
HighBackplaneUtilization event, description and trigger E-13
HighBroadcastRate event, description and trigger E-13
HighBufferMissRate event, description and trigger E-13
HighBufferUtilization event, description and trigger E-14
HighCapacityUtilization event, description and trigger E-14
HighCollisionRate event, description and trigger E-14
HighDigitalPortUtilization event, description and trigger E-15
HighDiscardRate event, description and trigger E-16
HighErrorRate event, description and trigger E-16
HighPortUtilization event, description and trigger E-16
HighPriorityQueueFull event, description and trigger E-17
HighQueueDropRate event, description and trigger E-17
HighResourceUtilization event, description and trigger E-18
HighRouteGroupUtilization event, description and trigger E-19
HighRouteListUtilization event, description and trigger E-19
HighUtilization event, description and trigger E-19
hop-by-hop latency, viewing 2-16
I
ICMP polling G-1
coordinating SNMP polling with G-3
how Operations Manager calculates polling intervals G-3
IDEATAPhysicalDiskDown event, description and trigger E-19
IDUs (Incremental Device Updates)
general information 20-19
import file format
for batch tests 11-2
for node-to-node tests 10-11
for phone status tests 8-5
for SRST tests 19-6
for synthetic tests 9-16
ImportFiles directory
and batch tests 11-2
and node-to-node tests 10-10
and synthetic tests 9-15
location of 9-15
importing
batch tests 11-2
node-to-node tests 10-10
phone status tests 8-4
SRST information 19-5
synthetic tests 9-15
InformAlarm event, description and trigger E-20
installing Windows SNMP Service 20-30
InsufficientFreeHardDisk event, description and trigger E-20
InsufficientFreeMemory event, description and trigger E-20
InsufficientFreePhysicalMemory event, description and trigger E-20
InsufficientFreeVirtualMemory event, description and trigger E-20
interface and port flapping threshold categories 18-39
interface and port performance threshold categories
broadcast threshold 18-39
collision threshold 18-39
discard threshold 18-39
error threshold 18-39
error traffic threshold 18-39
queue drop threshold 18-39
Interface Groups, threshold settings, customizing for 18-28
InterfaceOperationallyDown event, description and trigger E-21
interfaces
overriding groups 18-6
polling and thresholds 18-8
INVDbEngine, Operations Manager-related CiscoWorks process 20-27
INVDbMonitor, Operations Manager-related CiscoWorks process 20-27
Inventory Analysis report
for IP phones
understanding 13-11
when to use 13-1
for video phones
understanding 13-38
when to use 13-29
inventory collection
schedule, for devices
editing 16-32
resuming 16-32
suspending 16-32
schedule, for phones
deleting 16-34
editing 16-33
Inventory Collection in Progress device state, defined 16-12
InventoryCollector, Operations Manager-related CiscoWorks process 20-27
Inventory Collector log files for, where located 20-16
Inventory database (itemInv), changing password for 20-19
Inventory Interactor log files, where located 20-16
Inventory Services log files, where located 20-16
IP addresses
duplicate 16-15
for monitored devices 16-18
IP Address Report, viewing 16-18
IPCC Enterprise
utilization statistics 7-3
IPCCNotifications event, description and trigger E-21
IP Communicators report, understanding 13-11
IPIUDataServer, Operations Manager-related CiscoWorks process 20-27
IPIUDbEngine, Operations Manager-related CiscoWorks process 20-27
IPIUDbMonitor, Operations Manager-related CiscoWorks process 20-27
IP phone reports
filtering 13-14
launching a web interface from 13-18
overview of 13-1
understanding 13-11
IP phones
Cisco 7960, and synthetic tests 9-3
Cisco Unified CallManager, associated with 2-15
Cisco Unified CallManager Express, associated with 2-15
configuring for synthetic tests 9-4
phone extension numbers, recording 9-4
target phone requirements, meeting 9-4
disconnected from switch 5-1
extensions, multiple, and phone status tests 8-5
in SRST mode 5-1
inventory collection, understanding phone movement tracking 13-28
inventory collection schedule 16-32
adding 16-33
editing 16-33
viewing 16-33
lines, shared, and phone status tests 8-5
maximum number supported 20-11
searching for 13-1
unregistered 5-1
web interface, launching 13-18
IP phones, managing
configuring for synthetic tests 9-4
Phone Registration synthetic tests
about 9-2
adding 9-6
IP phone status, log files for, where located 20-15
IP phone status change reports
exporting, automatically 13-27
purging, manually 13-27
IP SLA 8-1
API library 20-15
definition 1-7
IP SLA Responder 19-3
ping 8-1
versions required for node-to-node tests 10-2
IPSLAPurgeTask, Operations Manager-related CiscoWorks process 20-27
IPSLAServer, Operations Manager-related CiscoWorks process 20-27
itemFh database 20-25
itemInv database 20-25
Itemipiu database 20-19
ITMCTMStartup, Operations Manager-related CiscoWorks process 20-28
ITMDiagServer, Operations Manager-related CiscoWorks process 20-28
ITMOGSServer, Operations Manager-related CiscoWorks process 20-28
IVR, Operations Manager-related CiscoWorks process 20-28
J
jitter, Service Quality alert, caused by 4-7
JitterDS_ThresholdExceeded event, description and trigger E-21
JitterSD_ThresholdExceeded event, description and trigger E-21
K
key ephone usage records J-36
L
Launch Tools menu
on Alert Details page 3-11
on Detailed Device View 3-20
LDAP server, configuring 16-35
licensing
device limits 1-21
Service Monitor 4-1
system limits 20-11
LocationBWOutOfResources event, description and trigger E-21
log file
maintaining 20-28
log files
maximum size before overwrite 20-15
viewing and maintaining 20-14
where located
adapterServer.log 20-15
ADD.log 20-15
CiscoCallManagerOrClusterGroupingError.log 20-16
DDV.log 20-15
DeviceManagement.log 20-15
dfmEvents.log 20-15
EPM.log 20-15
FHCollector.log 20-15
FHUI.log 20-15
Interactor.log 20-16
InventoryCollector.log 20-16
nos.log 20-16
PhoneReachability.log 20-15
Poller.log 20-15
PollingThresholdAdapter.log 20-16
Rediscovery.log 20-15
SRST monitoring logs 20-17
STIntegratorUI.log 20-17
TGU.log 20-15
TISServer.log 20-16
vgm.log 20-17
vhmEvents.log 20-15
VHMSTIntegrator.log 20-17
VHMSTIntegratorOperation.log 20-17
logging, configuring 20-13
LostContactWithCluster event, description and trigger E-22
LowPriorityQueueFull event, description and trigger E-22
M
mailbox usage records, for Cisco Unity Express J-34
MajorAlarm event, description and trigger E-22
map display
Service Level View 2-6
using 2-6
MDF type 16-15
media servers, setting up for use with Operations Manager F-1
Cisco Unified CallManager, running on F-1
Cisco Unified CallManager cluster name, changing F-1
community string rights, setting F-2
memory, perfmon counter object B-17
memory usage records
Cisco IOS gatekeeper J-19
Cisco IOS gateway J-19
Cisco Unified CallManager Express J-19
Cisco Unity Express J-19
server
Cisco IP Contact Center J-55
Cisco Unified CallManager J-55
Cisco Unity J-55
Cisco Unity Connection J-55
SRST devices J-19
Message-Waiting Indicator synthetic test
about 9-2
failure, after Cisco Unified CallManager upgrade 9-15
information for, recording 9-26
metrics. See statistics
MIB log file, viewing 20-31
MIBs
notification MIB
GenAlarmEntry object type, attribute definitions D-16
notification MIB, definition D-1
MinorAlarm event, description and trigger E-22
modifying
notification group
device-based 15-9
Service Quality-based 15-13
MOHConnectionsLost event, description and trigger E-22
MOHOutOfResources event, description and trigger E-23
Monitored device state, defined 16-12
Monitoring Dashboards
active views 6-1
overview 1-5
Monitoring Suspended device state, defined 16-12
MOS
violation trap E-29
MTPOutOfResources event, description and trigger E-23
MultipleServiceQuality Issue event, description and trigger E-23
MWIOnTimeExceeded event, description and trigger E-23
N
names, devices' 16-14
neighbor device, viewing 2-8
NicDown event, description and trigger E-23
NMSROOT
about 20-18
directory, where located 9-15, 19-6
NodeToNodeTestFailed event, description and trigger E-24
node-to-node test graphs, configuring from Service Level View 2-20
node-to-node tests
adding multiple tests
test files, formatting for import 10-11
test Import file, creating 10-10
adding single test 10-2
gatekeeper registration delay 10-9
Ping Echo 10-5
Ping Path Echo 10-6
UDP Echo 10-8
configuring
from Alert Details 3-11
from Detailed Device View 3-20
from Service Level View 2-20
data files
error messages J-59
format of J-60
location of J-1
naming convention J-1
data files, managing
applications that require exclusive lock on 10-19
automatic purging of 10-18
backing up 10-19
saving to another system 10-19
deleting a test 10-13
failures, listed 20-11
graphs
available statistics for 7-4
configuring from Service Level View 2-20
overview 1-7
Personalized Report, including in 14-1
statistics 7-4
working with 10-1
NormalPriorityQueueFull event, description and trigger E-24
notification group
cloning 15-17
deleting 15-18
device-based
adding 15-9
modifying 15-9
Service Quality-based
adding 15-13
modifying 15-13
viewing 15-18
notification MIB D-1
definition D-1
GenAlarmEntry object type, attribute definitions D-16
notifications 15-1
configuring 15-7
e-mail, preventing blocked 20-13
e-mails, sending as 15-3
event names, customizing 15-19
event sets, configuring 15-4
overview 1-9
resuming 15-19
SNMP traps, sending as 15-3
suspending 15-18
syslogs, sending as 15-4
understanding 15-1
Notifications, log files for, where located 20-16
NOTSServer, Operations Manager-related CiscoWorks process 20-28
O
object groups. See device groups, managing 17-1
online help, using 1-16
OperationallyDown event, description and trigger E-24
Operations Manager, configuring and administering 20-1
changes, applying 20-3
Operations Manager Configuration, using 20-1
scheduled tasks 20-3
SNMP traps, forwarding and receiving 20-4
enabling devices to send traps to Operations Manager 20-4
integrating with other trap daemons 20-5
System Status report, viewing 20-10
Operations Manager event names, customizing 15-19
Operations Manager ping, enabling 8-7
OutboundBusyAttemptsThresholdExceeded event, description and trigger E-24
OutOfRange event, description and trigger E-24
overriding groups
devices 18-6
interfaces 18-6
port 18-6
P
packet loss, Service Quality alert, caused by 4-7
PacketLossDS_ThresholdExceeded event, description and trigger E-25
PacketLossSD_ThresholdExceeded event, description and trigger E-25
Partially Monitored device state
caused by 16-20
defined 16-12
pass-through SNMP unidentified traps C-4
password for Operations Manager databases, changing 20-19
Path Analysis Tool, launching 2-16
from Service Level View 2-16
Path Analysis Tool, launching, from Alert Details 3-11
Path Analysis Tool, launching, from Detailed Device View 3-20
Path Echo tests. See Ping Path Echo tests 10-6
perfmon counter object
Cisco Analog Access B-10
Cisco CallManager Attendant Console B-6
Cisco CTI Manager device B-10
Cisco CtiManager device B-9
Cisco H323 B-11
Cisco HW Conference Bridge device B-14
Cisco location B-11
Cisco Media Streaming Application B-12
Cisco Messaging Interface B-6
Cisco MGCP BRI CAS device B-8
Cisco MGCP FXO device B-9
Cisco MGCP FXS device B-9
Cisco MGCP gateway B-6
Cisco MGCP PRI device B-8
Cisco MGCP T1 CAS device B-7
Cisco MOH device B-13
Cisco MTP server B-14
Cisco Personal Assistant B-15
Cisco SIP B-15
Cisco Software Conference Bridge device B-15
Cisco TFTP B-16
Cisco transcode device B-16
Cisco Unified CallManager B-4
Cisco Unity B-16
processor B-18
voice applications
memory B-17
processor B-18
performance counters. See Detailed Device View (DDV)
performance degradation
troubleshooting 20-28
performance graphs
and polling 18-23
error messages 7-11
how to use 7-1
launching from Service Level View 2-17
merged 7-9
default 7-10
scaled 7-10
showing all 7-9
troubleshooting 7-5
utilization statistics
node-to-node tests 7-4
node-to-node-tests 7-4
performance polling 7-2
working with 7-7
performance polling
data files
format of J-2
location of J-1
naming convention J-1
disabling 18-14
enabling 18-14
error messages J-59
graphs, troubleshooting 7-10
utilization statistics graphs 7-2
voice utilization settings for 18-23
performance statistics, displaying 7-1
Permissions Report, CiscoWorks 1-20
Personalized Report
definition 14-1
exporting, automatically 14-13
scheduling 14-13
summary 14-3
using 14-1
phone, finding in Service Level View 2-5
Phone Activities display 5-1
alert details, obtaining 5-4
customizing 5-5
filtering 5-6
views, selecting 5-5
DDV, launching 5-4
how and when to use 5-1
layout 5-2
overview 1-6
selecting views in 5-5
starting 5-1
using 5-1
phone reachability log files, where located 20-15
PhoneReachabilityTestFailed event, description and trigger E-25
phone report, launching from Service Level View 2-15
phone status tests
adding a phone status test 8-4
compared to
phone tests, batch 11-12
deleting 8-7
details, viewing 8-7
failures, listed 20-11
getting started 8-1
before you add a test 8-2
maintaining tests 8-2
import file format 8-5
modifying 8-6
overview 1-7
Personalized Report, including in 14-1
phone tests, batch
defined 11-12
using 11-1
phone tests, compared to
phone status tests 11-12
synthetic tests 11-12
physical connectivity, viewing 2-8
physical discovery
and DCR 16-4
PIFServer, Operations Manager-related CiscoWorks process 20-28
PimDown event, description and trigger E-25
ping
enabling Operations Manager 8-7
IP SLA 8-1
ping echo tests
adding 10-5
Cisco IOS version required for 10-2
IP SLA version required for 10-2
ping path echo tests
adding 10-6
record format
for end-to-end statistics J-63
for hop-by-hop statistics J-62
polling
ACS and 18-13
and user-defined groups 18-22
applying configuration changes 18-58
customizing
access port settings 18-28
interface group settings 18-28
trunk group settings 18-28
data settings 18-17
how settings are applied 18-2
performance J-2
polling, data settings
access port settings
minimum and maximum values 18-18
usage notes for 18-18
connector port settings
minimum and maximum values 18-18
usage notes 18-18
environment settings
minimum and maximum values 18-18
usage notes 18-18
processor and memory utilization settings
minimum and maximum values 18-18
usage notes 18-18
reachability settings
minimum and maximum values 18-18
polling, voice health settings
by device group 18-20
minimum and maximum values 18-19
polling, voice utilization settings 18-23
by device group 18-23
Polling and Threshold Adapter log files, where located 20-16
polling and thresholds 18-1
about 18-1
ACS and 18-25
configuring 18-1
ICMP polling G-1
ICMP polling, coordinating SNMP polling with G-3
parameters, managing
changes, how applied 18-16
default polling parameters, restoring 18-17
device functions and polling settings, understanding 18-17
editing 18-14
viewing 18-12
priorities, setting 18-2
settings applied to devices 18-2
SNMP polling G-2
coordinating with ICMP polling G-3
how the SNMP poller works G-2
requests to optimize polling, consolidating G-3
SNMP versions supported by Operations Manager G-1
thresholds, managing 18-25
default values, restoring 18-31
editing 18-27
threshold parameter and event matrix values 18-52
viewing 18-25
See also threshold parameters, minimum and maximum settings 18-52
See also polling settings for device functions 18-17
polling settings
configuring
from Alert Details 3-11
from Detailed Device View 3-20
from Service Level View 2-21
data settings
by device group 18-18
environment 18-18
ports and interfaces 18-18
processor and memory 18-18
reachability 18-18
voice health settings
by device group 18-20
voice utilization settings
by device group 18-23
which applied 18-2
PortLostContactWithCluster event, description and trigger E-25
ports
Operations Manager incoming ports (table) 20-6
overriding groups 18-6
types supported by
Cisco IOS gateway J-10
Cisco Unified CallManager J-6
MGCP gateway J-9
usage records
Cisco IOS gateway J-10
Cisco Unified CallManager J-6
Cisco Unity Connection J-53
MGCP gateway J-9
ports and interfaces that Operations Manager manages 16-3
PortsOutOfServiceThresholdExceeded E-25
port usage records, for Cisco Unity J-37
PowerSupplyDegraded event, description and trigger E-26
PowerSupplyDown event, description and trigger E-26
printing
batch test results 11-11
node-to-node test details 10-16
reports 1-19
processed SNMP traps C-1
processor, perfmon counter object B-18
protocols used by Operations Manager 20-6
PTMServer, Operations Manager-related CiscoWorks process 20-28
purging schedule, configuring 20-13
Q
QoVMServer, Operations Manager-related CiscoWorks process 20-28
QOVR, Operations Manager-related CiscoWorks process 20-28
qovr database 20-19
QOVRDbEngine, Operations Manager-related CiscoWorks process 20-28
QOVRDbMonitor, Operations Manager-related CiscoWorks process 20-28
QOVRMultiProcLogger, Operations Manager-related CiscoWorks process 20-28
quality, voice, and UDP jitter for VoIP test 10-4
QualityDroppedBelowThreshold event, description and trigger E-26
R
RegistrationResponseTime_Threshold E-26
registration response time threshold, setting, in node-to-node tests 10-9
remote Cisco Unified CallManager 19-2
RepeatedRestarts event, description and trigger E-26
reports, sorting 1-17
resetting
filters
Service Quality Alerts 4-5
resolving DNS names 16-15
Resource Manager Essentials
launching from Service Level View 2-24
server, specifying 20-12
responding to e-mail alerts from Alert Details 3-30
restarts and flapping, how Operations Manager calculates H-1
restoring
data 20-25
default polling parameters 18-17
default thresholds 18-31
Resumed event, description and trigger E-27
resuming
batch test 11-10
device monitoring 3-24
inventory collection for devices 16-32
notifications 15-19
RingBackResponseTime_Threshold E-27
RoundTripResponseTime_Threshold E-27
round-trip response time threshold, setting in node-to-node tests 10-6, 10-8
RouteGroupExhausted event, description and trigger E-27
route group utilization J-57
RouteListExhausted event, description and trigger E-28
route list utilization J-58
rules for device groups, understanding 17-23
examples 17-27
how defined 17-23
Rules Create page, example 17-25
values for each object type 17-26
S
scheduling
database purging 20-12
Personalized Report 14-13
reports, automatic export of
Alert and Event History 12-3
IP Phone Status Changes 13-27
Personalized Report 14-13
Service Quality Event History 12-14
video phone status changes 13-47
synthetic tests 9-22
SCSIControllerDown event, description and trigger E-28
SCSIDriveDown event, description and trigger E-28
searching for Event History
by alert ID 12-8
by device 12-7
by event ID 12-7
by group 12-9
See also searching for Service Quality History 12-8
searching for IP phones
by Cisco Unified CallManager or cluster 13-7
by extension 13-3
by IP address 13-3
by MAC address 13-3
by registration status 13-6
by SRST mode 13-6
by SRST router 13-7
by switch 13-7
by VLAN 13-6
searching for Service Quality History
by Cisco 1040 12-17
by Codec 12-16
by date 12-18
by destination 12-16
by MOS 12-15
by phone model 12-17
searching for video phones
by Cisco Unified CallManager or cluster 13-33
by extension 13-30
by IP address 13-30
by MAC address 13-30
by registration status 13-33
by SRST mode 13-33
by SRST router 13-34
by switch 13-34
by VLAN 13-32
security
alerts, Windows 1-21
certificate
CiscoWorks, installing 1-21
self-signed, creating 20-24
community string
rights, setting on media server F-2
device-based filtering 17-3
file ownership and protection 20-17
Internet Explorer and Operations Manager 1-15
SNMPv3 20-19
Windows 2003 and Operations Manager 1-15
seed file format. See import file format
self-signed security certificates, creating 20-24
ServiceDown event, description and trigger E-28
Service Impact report
contents 3-16
definition 3-15
launching from Alerts and Events 3-16
overview 1-9
viewing 3-16
Service Level View
about 2-1
administration pages, launching 2-23
Campus Manager, launching 2-25
CiscoView, launching 2-25
database icons, replication status 2-13
default view, setting 2-8
Detailed Device View, starting 2-15
device search tool 2-5
find device 2-5
find phone 2-5
getting started 2-1
groups, configuring 2-23
launching Alert Details page from 2-13
layout, understanding 2-2
map-based view 2-6
map display 2-6
node-to-node test graphs, configuring 2-20
node-to-node tests, configuring 2-20
Path Analysis Tool, launching 2-16
performance graphs, launching 2-17
phone report, launching 2-15
phone search tool 2-5
polling settings, configuring 2-21
Resource Manager Essentials, launching 2-24
SRST tests, configuring 2-21
starting 2-2
starting additional displays from
Alert Details 2-14
external applications 2-24
synthetic tests, configuring 2-20
thresholds, configuring 2-21
tools, authorization for 2-14
tools, launching 2-14
tree-based view 2-5
using 2-1
Service Monitor
adding a 20-7
configuring 20-9
database 20-19
deleting a 20-7
starting 20-9
ServicePartiallyRunning event, description and trigger E-28
Service Quality Alert Details
event details, obtaining 4-6
events associated with an alert, viewing 4-6
starting 4-6
Service Quality Alerts
about 4-1
filters 4-5
icons, alert severity 4-6
layout, understanding 4-2
starting 4-1
views, selecting for 4-4
Service Quality-based notifications 15-13
Service Quality History
launching 4-7
understanding 12-18
Service Quality History reports
24-hour report 12-14
7-Day report 12-14
exporting, automatically 12-14
scheduling 12-14
ServiceQualityIssue event, description and trigger E-29
severity groupings of alerts, definition 3-6
SIP device usage records J-55
SIRServer, Operations Manager-related CiscoWorks process 20-28
SNMP
pass-through SNMP unidentified traps C-4
polling G-2
coordinating with ICMP polling G-3
how the SNMP poller works G-2
requests to optimize polling, consolidating G-3
SNMP versions supported by Operations Manager G-1
services, setting for voice applications F-2
SNMPv3 20-19
system application MIB log file, viewing 20-31
timeout and retries, modifying 16-35
trap
forwarding parameters 20-12
notifications 15-3
port, receiving 20-12
read community string 20-12
traps, forwarding and receiving 20-4
enabling devices to send traps to Operations Manager 20-4
integrating with other trap daemons 20-5
traps, processed C-1
CISCO-CCME-MIB traps C-3
CISCO-CONTACT-CENTER-APPS-MIB traps C-3
CISCO-ISDN-MIB traps C-2
CISCO-SRST-MIB traps C-3
CISCO-STACK-MIB traps C-2
CISCO-UNITY-EXPRESS-MIB traps C-3
CPQHLTH-MIB traps C-2
standard SNMP traps (RFC 1215) C-2
traps, Service Monitor-related C-2
V1 traps G-1
V2 traps G-1
V3 traps G-1
versions supported G-1
SNMP, using to manage Operations Manager 20-29
SNMP queries, configuring for 20-29
Windows SNMP Service, enabling or disabling 20-30
Windows SNMP Service, installing and uninstalling 20-30
Windows SNMP Service status, determining 20-30
SNMP queries, configuring security for 20-31
SNMP MIBs, Operations Manager support for I-1
host resource MIB implementation I-1
system application MIB implementation I-1
resource MIB tables I-2
sample MIB walk I-7
SoftwareConferenceOutOfResources event, description and trigger E-29
sorting reports 1-17
SRST devices
IP phones associated with 13-7
memory usage records J-19
performance polling records J-5
polling 19-4
usage records J-37
utilization statistics 7-2
video phones associated with 13-34
SRSTEntered event, description and trigger E-30
SRST IP phone report, understanding 13-11
SRST mode, IP phones in 5-1
SRST poll settings, using 19-1
deleting 19-5
deployment and configuration 19-2
getting started 19-1
log file, where located 20-17
SRST information, maintaining
import file, formatting 19-6
SRST information, importing 19-5
SRST tests, how created 19-4
unreachable SRST devices 19-3
SRSTRouterFailure event, description and trigger E-30
SRSTServer, Operations Manager-related CiscoWorks process 20-28
SRSTSuspected event, description and trigger E-30
SRST tests, configuring
from Alert Details 3-11
from Detailed Device View 3-20
from Service Level View 2-21
SSL 20-18
enabling 20-18
starting
Operations Manager from the server 1-14
Operations Manager processes 20-26
Service Level View 2-2
Service Quality Alerts display 4-1
start trace 2-16
StateNotNormal event, description and trigger E-30
statistics
node-to-node tests
latency 7-4
packet loss 7-4
quality 7-4
registration response time 7-4
round-trip response time 7-4
performance polling
calls 7-2
channel utilization 7-2
CPU usage 7-2
inbound ports 7-3
IP phones registered 7-2
memory usage 7-2
outbound ports 7-3
PBX ports 7-2
port utilization 7-2
resource utilization 7-2
route group utilization 7-2
route list utilization 7-2
zone utilization 7-2
stopping Operations Manager processes 20-26
STServer, Operations Manager-related CiscoWorks process 20-28
support, device 20-19
Suspended event, description and trigger E-31
suspending
batch test 11-10
inventory collection for devices 16-32
notifications 15-18
switch
phones connected to 13-7, 13-34
SyntheticTestFailed event, description and trigger E-31
synthetic tests, working with 9-1
about testing 9-1
adding tests 9-6
Cisco Conference Connection 9-11
Dial-Tone 9-6
Emergency Call 9-12
End-to-End Call 9-8
Message-Waiting Indicator 9-14
Phone Registration 9-6
TFTP Download 9-10
applications, configuring for 9-3
batch, using 11-1
batch tests, compared to 11-12
Cisco Unity Message-Waiting Indicator test, about 9-2
configuring tests 9-3
from Alert Details 3-11
from Detailed Device View 3-20
from Service Level View 2-20
deleting tests 9-22
Dial-Tone test
about 9-2
adding 9-6
Emergency Call test
about 9-2
adding 9-12
information, recording for 9-25
End-to-End Call test
about 9-2
adding 9-8
events associated with
SyntheticTestsFailed E-31
failure of a test, troubleshooting 9-3
failures, listed 20-11
IP phones
Cisco 7960 phones 9-3
configuring for testing 9-4
maintaining synthetic tests 9-5
Administration pages, opening 9-6
Message-Waiting Indicator test, adding 9-14
modifying tests 9-21
notes on 9-23
objectives of testing 9-1
overview 1-7
Personalized Report, including in 14-1
Phone Registration test
about 9-2
adding 9-6
phone tests, compared to 11-12
scheduling 9-22
starting tests 9-21
stopping tests 9-21
Synthetic Test Integrator log files, where located 20-17
TFTP Download test
about 9-2
adding 9-10
viewing test details 9-21
viewing test results 9-22
worksheets for 9-24
Cisco Conference Connection test 9-25
Cisco Unified CallManager information 9-24
Cisco Unity Message-Waiting Indicator test 9-26
Emergency Call test 9-25
syslog notifications 15-4
SYSLOGNotificationsEvent event, description and trigger E-31
system administration
daily purging schedule, configuring 20-13
data, backing up and restoring 20-25
debugging, enabling 20-13
device support 20-19
log files (see log files) 20-14
logging, configuring 20-13
password for Operations Manager databases, changing 20-19
scheduled tasks 20-3
security 20-17
self-signed security certificates, creating 20-24
starting and stopping Operations Manager processes 20-26
system preferences, setting 20-12
System Status report, viewing 20-10
system application MIB
implementation I-1
resource MIB tables, element status information I-4
resource MIB tables, installed elements I-3
resource MIB tables, installed packages I-2
resource MIB tables, package status information I-3
resource MIB tables, process map I-7
resource MIB tables, scalar variables I-6
resource MIB tables, status of elements previously run I-6
resource MIB tables, status of packages previously run I-5
sample MIB walk I-7
system-defined device groups 17-2
System Status report, for Operations Manager 20-10
T
TemperatureHigh event, description and trigger E-31
TemperatureSensorDegraded event, description and trigger E-32
TemperatureSensorDown event, description and trigger E-32
TFTP Download synthetic tests
about 9-2
adding 9-10
threshold, MOS level, setting 20-9
threshold categories and parameter definitions
(see also threshold parameters, minimum and maximum settings) 18-52
Backup Interface Support Settings, Maximum Up Time 18-40
Cisco Personal Assistant Threshold Settings (voice health) 18-46
CPA Login Failure 18-46
CPA Transfer Failed 18-46
CPA Voice Mail 18-46
Cisco Unified CallManager Express Utilization (voice utilization) 18-46
Registered IP Phones Threshold 18-47
Registered Key IP Phones Threshold 18-47
Cisco Unified CallManager Port Utilization (voice utilization) 18-47
BRI Channel Utilization Threshold 18-47
Conferences Active Threshold 18-48
Conference Streams Active Threshold 18-48
E1 PRI Channel Utilization Threshold 18-47
FXO Port Utilization Threshold 18-47
FXS Port Utilization Threshold 18-47
Hardware Conference Resources Active Threshold 18-48
Location Bandwidth Available Threshold 18-48
MOH Multicast Resources Active Threshold 18-47
MOH Streams Active Threshold 18-48
MOH Unicast Resources Active Threshold 18-48
MTP Resources Active Threshold 18-48
MTP Streams Active Threshold 18-48
Software Conference Resources Active Threshold 18-48
T1 CAS Channel Utilization Threshold 18-47
T1 PRI Channel Utilization Threshold 18-47
Transcoder Resources Active Threshold 18-48
Cisco Unified CallManager Threshold settings (voice health)
Cisco Unified CallManager Heartbeat Threshold 18-43
Hardware Conference Out of Resources Threshold 18-43
High Priority Queue Size Threshold 18-44
Location Out of Resources Threshold 18-44
Low Priority Queue Size Threshold 18-44
MOH Connections Lost Threshold 18-43
MOH Out of Resources Threshold 18-43
MTP Out of Resources Threshold 18-43
Normal Priority Queue Size Threshold 18-44
Outbound Busy Attempts Threshold 18-43
Ports Active Threshold 18-43
Ports Out of Service Threshold 18-43
Software Conference Out of Resources Threshold 18-43
TFTP Aborted Requests Threshold 18-44
TFTP Heartbeat Threshold 18-43
Transcoder Out of Resources Threshold 18-43
Cisco Unity Connection Utilization (voice utilization) 18-49
Inbound Port Utilization Threshold 18-49
Outbound Port Utilization Threshold 18-49
Cisco Unity Express Threshold settings (voice health)
Total Time Used Threshold 18-44
Cisco Unity Express Utilization (voice utilization) 18-49
Capacity Utilization Threshold 18-49
Orphaned Mailboxes Threshold 18-49
Session Utilization Threshold 18-49
Cisco Unity Threshold settings (voice health)
Active Inbound Ports Threshold 18-44
Active Outbound Ports Threshold 18-45
Active Ports Threshold 18-44
Hung Port Threshold 18-45
Unity Inbox Threshold 18-45
Unity License Threshold 18-45
Cisco Unity Utilization (voice utilization) 18-49
Inbound Port Utilization Threshold 18-49
Outbound Port Utilization Threshold 18-49
Cluster Utilization settings 18-50
Route Group Utilization Threshold 18-50
Route List Utilization Threshold 18-50
Dial-on-Demand Interface Support settings, Maximum Up Time 18-40
disk usage and virtual memory settings (data settings) 18-38
drive array faults threshold 18-38
free hard disk threshold 18-38
free memory threshold 18-38
disk usage and virtual memory settings (voice health)
free hard disk threshold 18-45
free virtual memory threshold 18-45
environment settings (data settings)
relative temperature 18-38
relative voltage 18-38
Environment - Temperature Sensor Settings (voice health), relative temperature threshold 18-45
Gatekeeper Utilization (voice utilization) 18-50
Interzone Bandwidth Utilization for Local Zone Threshold 18-50
Total Bandwidth Utilization for Local Zone Threshold 18-50
generic interface/port performance settings 18-39
generic interface and port performance threshold categories 18-39
broadcast threshold 18-39
collision threshold 18-39
discard threshold 18-39
error threshold 18-39
error traffic threshold 18-39
queue drop threshold 18-39
utilization threshold 18-39
H323 Gateway Port Utilization (voice utilization) 18-50
BRI Channel Utilization Threshold 18-51
DSP Utilization Threshold 18-51
E1 CAS Channel Utilization Threshold 18-51
E1 PRI Channel Utilization Threshold 18-51
EM Port Utilization Threshold 18-50
FXO Port Utilization Threshold 18-50
FXS Port Utilization Threshold 18-50
T1 CAS Channel Utilization Threshold 18-51
T1 PRI Channel Utilization Threshold 18-51
interface and port flapping threshold categories 18-39
link trap threshold 18-40
link trap window 18-40
interfaces, backup interface settings 18-40
MGCP Gateway Port Utilization (voice utilization) 18-51
BRI Port Utilization Threshold 18-51
E1 PRI Channel Utilization Threshold 18-52
FXO Port Utilization Threshold 18-51
FXS Port Utilization Threshold 18-51
T1 CAS Channel Utilization Threshold 18-52
T1 PRI Channel Utilization Threshold 18-52
MWI Threshold Settings (voice health), MWI On-Time Threshold 18-45
Processor and Memory Settings (voice health) 18-46
free physical memory threshold 18-46
processor utilization threshold 18-46
reachability settings 18-41
restart trap threshold 18-41
restart trap window 18-42
Voice Mail Gateway Utilization (voice utilization)
PBX Port Utilization Threshold 18-52
Voice Mail Port Utilization Threshold 18-52
threshold parameters, minimum and maximum settings 18-52
thresholds
applying configuration changes 18-58
configuring
from Alert Details 3-11
from Detailed Device View 3-20
from Service Level View 2-21
how settings are applied 18-2
report 18-25
setting, in node-to-node tests
jitter 10-4
latency 10-4
packet loss 10-4
quality 10-4
registration response time 10-9
round-trip response time 10-6, 10-7, 10-8
threshold settings
customizing 18-28
optional 18-28
time and date
on Operations Manager client 1-16
on Operations Manager server 1-16
time zone
on Operations Manager client 1-16
on Operations Manager server 1-16
TISServer, Operations Manager-related CiscoWorks process 20-28
tool buttons, on
Alerts and Events display 3-6
Phone Activities display 5-3
Service Level View 2-5
tools
launching from Service Level View 2-14
Service Level View, authorization for 2-14
TooManyInboundPortsActive event, description and trigger E-32
TooManyOutboundPortsActive event, description and trigger E-32
TooManyUnityPortsActive event, description and trigger E-32
topology. See map display
TopoServer, Operations Manager-related CiscoWorks process 20-28
TotalTimeUsedThresholdExceeded event, description and trigger E-32
trace, start 2-16
TranscoderConferenceOutOfResources event, description and trigger E-33
traps
enabling devices to send
command reference for Catalyst devices, locating 20-5
command reference for Cisco IOS devices, locating 20-4
MOS violation E-29
SNMP versions
V1 G-1
V2 G-1
V3 G-1
traps, processed and pass-through C-1
pass-through SNMP unidentified traps C-4
processed SNMP traps C-1
CISCO-CCME-MIB traps C-3
CISCO-CONTACT-CENTER-APPS-MIB traps C-3
CISCO-SRST-MIB traps C-3
CISCO-STACK-MIB traps C-2
CISCO-UNITY-EXPRESS-MIB traps C-3
CPQHLTH-MIB traps C-2
processed CISCO-ISDN-MIB traps C-2
processed CISCO-SYSLOG-MIB traps C-2
standard SNMP traps (RFC 1215) C-2
troubleshooting
CCMHttpServiceInaccessible event F-2
performance degradation 20-28
performance graphs 7-10
synthetic test failure 9-23
trunk group
utilization J-58
Trunk Port Groups, threshold settings, customizing 18-28
trunk ports
overriding groups 18-6
polling and thresholds 18-8
U
UDP echo tests
adding 10-8
Cisco IOS version required 10-2
IP SLA version required 10-2
UDP Jitter for VoIP test
IP SLA version required 10-2
UMRCommunicationError event, description and trigger E-33
unidentified traps and events
DDV, and 3-18
pass-through SNMP C-4
uninstalling Windows SNMP Service 20-30
UnityFailOverOccured event, description and trigger E-33
UnityPortHung event, description and trigger E-33
unreachable device 3-7
Unreachable device state
cleaning up devices in 16-23
defined 16-12
unregistered IP phones 5-1
unresponsive device 3-7
Unresponsive event 3-7
description and trigger E-34
Unsupported device state
caused by 16-2
cleaning up devices in 16-23
defined 16-12
user-defined device groups 17-2
user roles
ACS 1-20
CiscoWorks 1-20
understanding 1-20
using
map display 2-6
Path Analysis Tool 2-16
Service Level View 2-1
views 6-1
using performance graphs 7-1
graphs, working with 7-7
V
verifying
status of a batch test 11-9
status of a node-to-node test 10-17
versions
Cisco IOS 10-2
Cisco Unified CallManager 11-12
IP SLA 10-2
SNMP G-1
vhm database 20-25
VHMIntegrator, Operations Manager-related CiscoWorks process 20-28
VHMServer, Operations Manager-related CiscoWorks process 20-28
video phone reports
filtering 13-40
launching a web interface from 13-18
understanding 13-38
video phones
searching for 13-28
web interface, launching 13-18
video phone status change reports
exporting, automatically 13-47
purging, manually 13-47
viewing
alerts, impact of 3-16
batch tests 11-8
device groups 17-29
discovery status 16-34
event attributes
from Service Quality Alerts 4-8
event details 3-14
event properties 3-14
from Alert Details 3-14
events associated with an alert 3-12
group membership details 17-30
group summary 17-28
hop-by-hop latency 2-16
IP Address Report 16-18
IP phone inventory collection status 16-33
log files
by module 20-15
for node-to-node tests 10-18
neighbor devices 2-8
node-to-node test information 10-14
notification group 15-18
physical connectivity 2-8
polling parameters 18-12
Service Quality Events 12-13
system application MIB log file 20-31
thresholds 18-25
view management log files, where located 20-17
views
activating 6-2
active
maximum number 6-1
Monitoring Dashboard 6-1
creating 6-1
deactivating 6-2
default 6-1
for Alerts and Events 6-1
for Phone Activities 6-1
for Service Quality Alerts 6-1
deleting a 6-3
editing 6-2
getting started with 6-1
in Alerts and Events display, selecting 3-2
in Phone Activities display, selecting 5-5
in Service Quality Alerts display 4-4
selecting for 4-4
managing 6-1
Service Level View, default, setting 2-8
voice applications
perfmon counter objects
memory B-17
processor B-18
security F-2
SNMP services, setting F-2
voice gateways
utilization statistics 7-2
VoicePortLostContactWithCluster event, description and trigger E-34
VoicePortOperationallyDown event, description and trigger E-34
voice utilization settings, and performance polling 18-23
VsmServer, Operations Manager-related CiscoWorks process 20-28
W
Windows SNMP Service
disabling 20-30
enabling 20-30
installing 20-30
status, determining 20-30
uninstalling 20-30
Z
zone, gatekeeper
local or remote J-16
usage records J-16