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User Guide for Cisco Unified Operations Manager 1.1
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Index
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Introduction
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Using the Service Level View
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Using the Alerts and Events Display
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Monitoring Service Quality Alerts
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Using the Phone Activities Display
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Managing Views
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Using Performance Graphs
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Using Phone Status Testing
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Using Synthetic Tests
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Using Node-To-Node Tests
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Using History Reports
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Generating IP Phone Reports
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Using the Personalized Report
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Using Notifications
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Using Device Management
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Managing Groups
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Configure Polling and Thresholds
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Configuring SRST Poll Settings
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Administering Operations Manager
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MIBs Polled and Perfmon Counter Objects Used
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Processed and Pass-Through Traps, and Unidentified Traps and Events
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Notification MIB
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Events Processed
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Working with Voice Application Systems and Software
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Polling—SNMP and ICMP
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How Operations Manager Calculates Repeated Restarts and Flapping
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Operations Manager Support for SNMP MIBs
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Data File Formats
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Table Of Contents
A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - Z
Index
A
about
Alert and Event History 1-8
Alerts and Events 1-6
device management 1-9
Monitoring Dashboards 1-5
node-to-node tests 1-8
notifications 1-9
Phone Activities display 1-7
phone status tests 1-7
Service Impact report 1-9
Service Level View 2-1
Service Quality Alerts 1-6, 1-8, 4-1
synthetic tests 1-7
views 6-1
about Operations Manager 1-1
client, configuring 1-21
day-to-day operations 1-5
Alerts and Events 1-6
device management 1-9
Phone Activities display 1-7
Service Quality Alerts 1-6
how Operations Manager works 1-10
device management and configuration 1-10
response to notifications and alerts 1-14
setting up 1-2
Access Control Server (see ACS)
Access Port Groups, threshold settings, customizing 17-27
access ports
overriding groups 17-6
polling and thresholds 17-7
acknowledging
alerts, from Alert Details 3-28
alerts, from Service Quality Alert Details 4-8
device-based filtering 19-22
Device Management pages and 15-2
mode, Operations Manager in 19-21
permissions 1-20
Polling and Thresholds pages and 17-12, 17-24
user roles 1-20
users, configuring 19-20
activating a view 6-2
ActivePortThresholdExceeded event, description and trigger D-2
AdapterServer, Operations Manager-related CiscoWorks process 19-26
adding
devices
to DCR 15-4
to Operations Manager, automatically 15-11
to Operations Manager, manually 15-12
Service Monitor 19-7
synthetic tests 9-5
Cisco Conference Connection test 9-10
Dial-Tone test 9-6
Emergency Call test 9-11
End-to-End Call test 9-8
Message-Waiting Indicator test 9-12
Phone Registration test 9-6
TFTP Download test 9-9
views 6-2
administering Operations Manager
ports used by Operations Manager 19-6
protocols used by Operations Manager 19-6
SNMP 19-28
queries, configuring system for 19-29
security, configuring for queries 19-30
system application MIB log file, viewing 19-30
system (see system administration)
System Status report, viewing 19-10
administration pages, launching from Service Level View 2-18
Alert Details page 3-9
(see also events processed by Operations Manager) D-1
Alert History, launching 3-11
alerts, handling through 3-27
acknowledging 3-28
annotating 3-30
e-mailing 3-30
Detailed Device View, launching 3-20
device center, launching 3-12
event details, obtaining 3-9
event properties, viewing 3-15
events associated with an alert, viewing 3-14
starting the page 3-9
Launch Tools menu 3-12
layout 3-11
Path Analysis Tool, launching 3-12
performance graphs, launching 3-12
starting, from Alerts and Events 3-9
starting, from Service Level View 2-11, 2-12
tests, configuring from
node-to-node tests 3-12
SRST tests 3-12
synthetic tests 3-12
thresholds, configuring 3-12
Alert History 11-1
about 11-2
database for (itemFH), changing password 19-18
Event History page, understanding 11-12
launching, from Service Level View 2-12
log files for, where located 19-15
stored Alert History on events, searching
by alert ID 11-8
by date 11-9
by device 11-7
by event ID 11-7
by group 11-9
stored history on events, searching 11-7
understanding 11-10
alerts
acknowledging
from Alert Details 3-28
from Service Quality Alert Details 4-8
annotating, from Alert Details 3-30
clearing
from Alerts Details 3-30
from Service Quality Alert Details 4-8
definition 1-6
e-mailing
from Alert Details 3-30
from Service Quality Alert Details 4-9
responding to 1-21
Service Quality Alerts display 4-1
stored information on, obtaining all 11-4
searching by alert ID 11-5
searching by date 11-6
searching by device 11-5
searching by group 11-6
viewing impact of 3-17
Alerts and Events display 3-1
alert details, obtaining 3-4
customizing 3-7
filtering 3-7
views, selecting 3-7
diamond icons 3-6
how and when to use 3-1
layout 3-2
log files, where located 19-15
overview 1-6
starting 3-2
starting additional displays from
Alert Details page 3-9
Detailed Device View 3-18
tool buttons on 3-4
using 3-1
views, selecting 3-7
alert severity icons
Alert Details 3-6
Service Quality Alerts 4-7
alert status, defined 3-7
All IP Phones/Lines report, understanding 12-8
AMAServer.properties file 9-22
annotating alerts from Alert Details 3-30
Application and Connectivity poller log files, where located 19-15
ApplicationDown event, description and trigger D-2
ApplicationPartiallyRunning event, description and trigger D-2
applications, configuring for synthetic tests 9-3
number of phones needed, determining 9-3
phones, configuring 9-4
applications, launching external 2-19
applying changes to polling and thresholds 17-54
audience for this document xxiii
AverageLatency_ThresholdExceeded event, description and trigger D-2
B
backing up and restoring data 19-24
BackupActivated event, description and trigger D-2
backup interface support, threshold category 17-38
C
CallManagerDown event, description and trigger D-2
Campus Manager
launching, from Service Level View 2-19
server, specifying 19-12
CASUSER, Operations Manager file owner 19-18
cautions
on synthetic test failures 9-3
significance of xxiv
CCM, defined 5-5
CCMEDown event, description and trigger D-3
CCMEEphoneDeceased event, description and trigger D-3
CCMEEphoneLoginFailed event, description and trigger D-3
CCMEEphoneRegistrationFailed event, description and trigger D-3
CCMEKeyEphoneRegistrationChange event, description and trigger D-3
CCMELivefeedMOHFailed event, description and trigger D-4
CCMEMaximumConferencesExceeded event, description and trigger D-4
CCMENightServiceChange event, description and trigger D-4
CCMEStatusChange event, description and trigger D-4
CCMHttpServiceDown event, description and trigger D-4
CCMHttpServiceInaccessible event, description and trigger D-5
CCMHttpServiceInaccessible event, determination of E-3
CCM MIB variables, setting for phone tracking E-3
Cisco 1040, Event History for 11-17
Cisco1040ProbeDown event, description and trigger D-6
Cisco 7960 IP phones, and synthetic tests 9-3
Cisco Analog Access, perfmon counter object A-10
Cisco CallManager
cluster name, changing E-2
CPU usage records I-6
credentials 15-25
device icon, Service Level View 2-8
information, recording 9-23
IP phones, associated with 2-13
Media Convergence Server, running on E-2
MGCP gateway
BRI channel usage records I-32
E1 PRI channel usage records I-23
T1 CAS channel usage records I-12
T1 PRI channel usage records I-21
perfmon counter object A-4
port usage records I-6
server memory usage records I-52
setting up for use with Operations Manager E-1
SIP device usage records I-52
utilization statistics 7-2
Cisco CallManager Express
device icon, Service Level View 2-8
ephone usage records I-35
IP phones, associated with 2-13
IP phones, registered to 12-6
key ephone usage records I-35
memory usage records I-18
performance polling records I-4
utilization statistics 7-2
Cisco Conference Connection synthetic test
about 9-2
adding 9-10
information for, recording 9-24
Cisco CTI Manager device, perfmon counter object A-10
Cisco CtiManager device, perfmon counter object A-9
Cisco H323, perfmon counter object A-10
Cisco HW Conference Bridge device, perfmon counter object A-14
Cisco IOS
gatekeeper
CPU usage records I-16
memory usage records I-18
performance polling records I-4
zone usage records I-15
gateway
BRI channel usage records I-33
CPU usage records I-16
DSP usage records I-20
E1 CAS channel usage records I-27
E1 PRI channel usage records I-30
memory usage records I-18
performance polling records I-4
T1 CAS channel usage records I-25
T1 PRI channel usage records I-28
versions required for node-to-node tests 10-2
Cisco IP Contact Center
server CPU usage records I-53
server memory usage records I-52
Cisco IP Contact Center usage records I-51
Cisco location, perfmon counter object A-11
Cisco Media Streaming Application, perfmon counter object A-11
Cisco MGCP BRI CAS device, perfmon counter object A-8
Cisco MGCP FXO device, perfmon counter object A-8
Cisco MGCP FXS device, perfmon counter object A-9
Cisco MGCP gateway
BRI channel usage records I-32
E1 PRI channel usage records I-23
perfmon counter object A-6
T1 CAS channel usage records I-12
T1 PRI channel usage record I-21
Cisco MGCP PRI device, perfmon counter object A-7
Cisco MGCP T1 CAS device, perfmon counter object A-7
Cisco MOH device, perfmon counter object A-13
Cisco MTP server, perfmon counter object A-13
Cisco Secure Access Control Server (see ACS)
Cisco SW Conference Bridge device, perfmon counter object A-15
Cisco transcode device, perfmon counter object A-15
Cisco Unified Service Monitor (see Service Monitor)
Cisco Unity 2-9
port usage records I-36
server CPU usage records I-53
server memory usage records I-52
utilization statistics 7-3
Cisco Unity Connection
port usage records I-50
server CPU usage records I-53
server memory usage records I-52
Cisco Unity Express
device icon, Service Level View 2-8
mailbox usage records I-33
memory usage records I-18
utilization statistics 7-3
CiscoView
launching, from Service Level View 2-19
server, specifying 19-12
CiscoWorks
Permissions Report 1-20
processes related to Operations Manager 19-25
AdapterServer 19-26
DataPurge 19-26
DfmBroker 19-26
DfmServer 19-26
EPMDbEngine 19-26
EPMDbMonitor 19-26
EPMServer 19-26
FHDbEngine 19-26
FHDbMonitor 19-26
FHPurgeTask 19-26
FHServer 19-26
GPF 19-26
GpfPurgeTask 19-26
INVDbEngine 19-26
INVDbMonitor 19-26
InventoryCollector 19-26
IPIUDataServer 19-26
IPIUDbEngine 19-26
IPIUDbMonitor 19-26
IPSLAPurgeTask 19-26
IPSLAServer 19-27
ITMCTMStartup 19-27
ITMDiagServer 19-27
ITMOGSServer 19-27
IVR 19-27
NOTSServer 19-27
PIFServer 19-27
PTMServer 19-27
QoVMServer 19-27
QOVR 19-27
QOVRDbEngine 19-27
QOVRDbMonitor 19-27
QOVRMultiProcLogger 19-27
SDRPurgeTask 19-27
SIRServer 19-27
SRSTServer 19-27
STServer 19-27
TISServer 19-27
TopoServer 19-27
VHMIntegrator 19-27
VHMServer 19-27
VsmServer 19-27
user roles 1-20
window, working with 1-15
clearing
alerts from Alert Details 3-30
alerts from Service Quality Alert Details 4-8
events from Service Quality Alerts 19-9
cloning
notification group 14-17
CME, defined 5-5
codecs, displayed by Service Quality Alerts 4-7
CodeRedStateEntered event, description and trigger D-6
CodeYellowStateEntered event, description and trigger D-6
Common Services groups 16-1, 16-8
ComponentDown event, description and trigger D-6
configuring
applications, for synthetic tests 9-3
client, for Operations Manager 1-21
IP phones, for synthetic tests 9-4
LDAP server 15-26
logging 19-14
Operations Manager (see Operations Manager, configuring and administering) 19-1
Personalized Report 13-1, 13-3
polling (see polling and thresholds) 17-1
schedules, daily purging 19-13
Service Monitor 19-9
SNMP
on Catalyst devices 19-5
on IOS-based devices 19-4
synthetic tests 9-2
thresholds (see polling and thresholds) 17-1
thresholds, MOS level 19-9
connectivity details
hop count 2-8
neighbor 2-8
contained devices, how Operations Manager handles 15-10
containing devices, how Operations Manager handles 15-10
CPU usage records
Cisco CallManager I-6
Cisco DPA I-14
Cisco IOS gatekeeper I-16
Cisco IOS gateway I-16
server
Cisco IP Contact Center I-53
Cisco Unity I-53
Cisco Unity Connection I-53
creating
phone status tests 8-4
self-signed security certificates 19-23
credentials
default, for devices 15-28
device, editing 15-16
for Cisco CallManager 15-25
CriticalServiceQualityIssue event, description and trigger D-7
CTI applications 12-8
CUEApplicationStatusChange event, description and trigger D-8
CUEBackupFailed event, description and trigger D-8
CUECCMConnectionLost event, description and trigger D-8
CUEResourceExhausted event, description and trigger D-8
CUESecurityIssue event, description and trigger D-8
CUEStorageIssue event, description and trigger D-9
customizing the Alerts and Events display 3-7
filtering 3-7
views, selecting 3-7
customizing the Phone Activities display 5-6
filtering 5-6
views, selecting 5-6
customizing threshold settings 17-27
D
daily purging schedules, configuring 19-13
databases in Operations Manager
itemEPM (event promulgation) 19-18
itemFH (Alert History) 19-18
ItemInv (inventory) 19-18
Itemipiu (IP phone information) 19-18
password for, changing 19-18
purging schedule for 19-13
qovr (Service Monitor) 19-18
Data Jitter (Enhanced UDP) tests, record format I-56
data jitter test
Cisco IOS version required 10-2
IP SLA version required 10-2
DataPhysicalDriveDown event, description and trigger D-9
DataPurge, Operations Manager-related CiscoWorks process 19-26
date and time
on Operations Manager client 1-16
on Operations Manager server 1-16
DCR
and physical discovery 15-4
configuring 15-7
deleted devices and 15-22
synchronization with Operations Manager 15-6, 15-8
automatic 15-11
manual 15-12
understanding 15-3
DCR, Display Name 15-9
DDV (see Detailed Device View)
deactivating a view 6-2
deleting
devices 15-22
groups 16-30
IP SLA-enabled device 18-5
node-to-node tests 10-13
notification group 14-18
phone status tests 8-7
Service Monitor 19-7
SRST tests 18-5
synthetic tests 9-20
views 6-3
Detailed Device View (DDV) 3-17
ACS and 15-2
Alert Details, launching 3-20
device center, launching 3-20
device elements, viewing in detail 3-21
information by device class 3-21
device monitoring, suspending or resuming 3-25
for device components 3-27
for devices 3-25
launching from Phone Activities display 5-5
launching from Service Level View 2-12
Launch Tools menu, using 3-20
layout 3-19
log files, where located 19-15
node-to-node test, configuring 3-20
origin of inventory and device information (VHMInteractor) 19-27
Path Analysis Tool, launching 3-20
performance graphs, launching from 3-20
polling settings, configuring 3-20
SRST test, configuring 3-20
starting, from Alerts and Events window 3-18
starting, from Service Level View 2-12
synthetic test, configuring 3-20
System Information Pane, missing value 3-19
thresholds, configuring 3-20
device
finding in Service Level View 2-5
unreachable 3-5
unresponsive 3-5
Device and Credentials Repository (see DCR) 1-2
device-based notifications 14-10
device center
launching from Alert Details 3-12
launching from Detailed Device View 3-20
device details, viewing 3-21
device groups, managing 16-1
(see also devices, managing) 15-1
about groups 16-1
ACS and 15-2
Common Services system-defined groups, working with 16-7
creating and editing groups 16-10
group membership, finalizing 16-26
group properties, editing 16-18
group summary, viewing 16-26
CS@ groups, defined 16-2
deleting groups 16-30
details of, viewing 16-27
editing 16-10
granting access to
single user 16-12, 16-15, 16-17
Group Administration and Configuration page 16-9
group membership
details, viewing 16-29
refreshing 16-29
OM@ groups, defined 16-2
Operations Manager system-defined groups, working with 16-3
rules, understanding 16-22
examples 16-25
how defined 16-22
Rules Create page, example 16-24
values for each object type 16-25
system-defined groups, working with 16-3
78XX Media Servers 16-3
Access Port Groups 16-3
Cisco CallManager or Cluster 16-4
Cisco IP Telephony Applications 16-4
Digital Voice Gateways 16-6
Gatekeepers 16-6
H323 Gateways 16-6
Interface Groups 16-7
IP SLA Devices 16-6
MGCP Gateways 16-6
Phones with tests configured 16-7
SRST Devices 16-7
Switches with phones connected 16-6
Trunk Port Groups 16-7
Voice Gateways 16-5
Voice Mail Gateways 16-6
user-defined groups, working with
Access Port Groups 16-9
Interface Groups 16-9
Trunk Port Groups 16-9
device icons, Service Level View
Cisco CallManager 2-8
Cisco CallManager Express 2-8
Cisco Unity 2-9
Cisco Unity Express 2-8
gatekeeper 2-9
router 2-9
SRST device 2-8
switch 2-9
voice application server 2-9
voice gateway 2-8
devices
contained and containing, how Operations Manager handles 15-10
discovery 15-23
duplicate 15-10
monitored, IP addresses for 15-13
neighbor 2-8
overriding groups for 17-6
polling and thresholds 17-7
devices, importing
into Operations Manager
automatically 15-11
manually 15-12
devices, limiting access to 16-3
devices, managing 15-1
about Device Management 15-1
ACS and 15-2
ACS device-based filtering 19-22
deleting devices 15-22
Detailed Device View, understanding 15-20
device details, viewing 15-19
device management, definition 1-9
device summary, displaying 15-7
device support 19-19
discovery status, viewing 15-25
getting started 15-1
groups (see device groups, managing) 16-1
how to start 1-10
importing devices
ports and interfaces that Operations Manager manages 15-3
types of devices that Operations Manager monitors 15-3
inventory, collecting 15-18
log files for, where located 19-15
naming 15-9
overview 1-9
SNMP timeout and retries, modifying 15-26
understanding 15-7
device support 19-19
DFM.log 19-15
DfmBroker, Operations Manager-related CiscoWorks process 19-26
DfmServer, Operations Manager-related CiscoWorks process 19-26
Dial-Tone synthetic tests
about 9-2
adding 9-6
diamond icons
on Alerts and Events display 3-6
on Phone Activities display 5-5
discovery
IP phone inventory collection 15-24
IP phone movement tracking 12-24
monitored devices, inventorying 15-23
physical, running 15-4
schedule log files, where located 19-15
status, for devices 15-25
DNS names, resolving 15-10
documentation xxiv
audience for this xxiii
IDU information xxv
related to this product xxv
typographical conventions in xxiii
DPAPortCallManagerLinkDown event, description and trigger D-9
DPAPortTelephonyLinkDown event, description and trigger D-9
DSP usage records I-20
duplicate
device name 15-13
IP address, for device 15-10
IP address, for IP phone 12-22
MAC address, for IP phone 12-22
Duplicate event, description and trigger D-9
E
Echo tests
see Ping Echo tests 10-5
see UDP Echo tests 10-8
editing
device credentials 15-16
groups 16-10
inventory collection schedule
for devices 15-23
for phones 15-24
polling parameters 17-13
thresholds 17-25
views 6-3
notifications 14-3
notifications, preventing blocking 19-13
responding to an alert 3-30
SMTP server, specifying for 19-13
Emergency Call synthetic test
about 9-2
adding 9-11
emergency responder information, recording 9-23
End-to-End Call synthetic test
about 9-2
adding 9-8
ephone usage records I-35
EPMDbEngine, Operations Manager-related CiscoWorks process 19-26
EPMDbMonitor, Operations Manager-related CiscoWorks process 19-26
EPMServer, Operations Manager-related CiscoWorks process 19-26
error messages, from performance graphing 7-13
event details
obtaining from Alert Details 3-9
obtaining from Service Quality Alert Details 4-6
Event History
Alert and Event History, understanding 11-12
launching from Service Quality Alert Details 4-7
Service Quality Report, scheduling 11-3, 11-14
event names, customizing 14-19
Event Processing Adapter log files, where located 19-15
Event Promulgation Module log files, where located 19-15
event properties, viewing
from Alert Details 3-15
from Service Quality Alert Details 4-8
events
clearing, from Service Quality Alerts 19-9
from node-to-node tests 10-13
processed by Operations Manager, descriptions and triggers D-1
ActivePortThresholdExceeded D-2
ApplicationDown D-2
ApplicationPartiallyRunning D-2
AverageLatency_ThresholdExceeded D-2
BackupActivated D-2
CallManagerDown D-2
CCMEDown D-3
CCMEEphoneDeceased D-3
CCMEEphoneLoginFailed D-3
CCMEEphoneRegistrationFailed D-3
CCMEKeyEphoneRegistrationChange D-3
CCMELivefeedMOHFailed D-4
CCMEMaximumConferencesExceeded D-4
CCMENightServiceChange D-4
CCMEStatusChange D-4
CCMHttpServiceDown D-4
CCMHttpServiceInaccessible D-5
Cisco1040ProbeDown D-6
CodeRedStateEntered D-6
CodeYellowStateEntered D-6
ComponentDown D-6
CriticalServiceQualityIssue D-7
CUEApplicationStatusChange D-8
CUEBackupFailed D-8
CUECCMConnectionLost D-8
CUEResourceExhausted D-8
CUESecurityIssue D-8
CUEStorageIssue D-9
DataPhysicalDriveDown D-9
DPAPortCallManagerLinkDown D-9
DPAPortTelephonyLinkDown D-9
Duplicate D-9
ExceededMaximumUptime D-9
ExcessiveFragmentation D-10
FanDegraded D-10
FanDown D-10
Flapping D-10
GatewayLostContactWithCluster D-10
HardwareConferenceOutOfResources D-11
HeartBeatThresholdExceeded D-11
HighAnalogPortUtilization D-11
HighBackplaneUtilization D-11
HighBroadcastRate D-11
HighBufferMissRate D-12
HighBufferUtilization D-12
HighCapacityUtilization D-12
HighCollisionRate D-12
HighDigitalPortUtilization D-12
HighDiscardRate D-13
HighErrorRate D-13
HighPortUtilization D-13
HighQueueDropRate D-14
HighResourceUtilization D-14
HighUtilization D-14
IDEATAPhysicalDiskDown D-14
InformAlarm D-15
InsufficientFreeHardDisk D-15
InsufficientFreeMemory D-15
InsufficientFreePhysicalMemory D-15
InsufficientFreeVirtualMemory D-15
InterfaceOperationallyDown D-16
IPCCNotifications D-16
JitterDS_ThresholdExceeded D-16
JitterSD_ThresholdExceeded D-16
LostContactWithCluster D-16
MajorAlarm D-16
MinorAlarm D-17
MOHConnectionsLost D-17
MOHOutOfResources D-17
MTPOutOfResources D-17
MultipleServiceQualityIssue D-17
MWIOnTimeExceeded D-18
NicDown D-18
NodeToNodeTestFailed D-18
OperationallyDown D-18
OutboundBusyAttemptsThresholdExceeded D-18
OutOfRange D-19
PacketLossDS_ThresholdExceeded D-19
PacketLossSD_ThresholdExceeded D-19
PhoneReachabilityTestFailed event D-19
PhoneRemoved D-19
PimDown D-20
PortLostContactWithCluster D-20
PortsOutOfServiceThresholdExceeded D-20
PowerSupplyDegraded D-20
PowerSupplyDown D-20
QualityDroppedBelowThreshold D-20
RegistrationResponseTime_Threshold D-21
RepeatedRestarts D-21
Resumed D-21
RingBackResponseTime_Threshold D-21
RoundTripResponseTime_Threshold D-22
SCSIPhysicalDriveDown D-22
ServiceDown D-22
ServicePartiallyRunning D-22
ServiceQualityIssue D-22
SoftwareConferenceOutOfResources D-23
SRSTEntered D-23
SRSTRouterFailure D-23
SRSTSuspected D-23
StateNotNormal D-23
Suspended D-24
SyntheticTestFailed D-24
TemperatureHigh D-24
TemperatureSensorDegraded D-25
TemperatureSensorDown D-25
TooManyInboundPortsActive D-25
TooManyOutboundPortsActive D-25
TooManyUnityPortsActive D-25
TotalTimeUsedThresholdExceeded D-25
TranscoderConferenceOutOfResources D-26
Unresponsive D-26
VoicePortLostContactWithCluster D-26
VoicePortOperationallyDown D-26
Service Quality
CriticalServiceQualityIssue D-7
MultipleServiceQualityIssue D-17
ServiceQualityIssue D-22
stored Alert History on, obtaining all 11-7
searching by alert ID 11-8
searching by date 11-9
searching by device 11-7
searching by event ID 11-7
searching by group 11-9
stored Service Quality History on, obtaining all 11-15
searching by Cisco 1040 ID 11-17
searching by codec 11-16
searching by date 11-18
searching by destination 11-16
searching by MOS 11-15
searching by phone model 11-17
ExceededMaximumUptime event, description and trigger D-9
ExcessiveFragmentation event, description and trigger D-10
exporting
data from reports 1-18
IP Phones Status Change Reports, automatically 12-23
node-to-node test details 10-17
performance graph displays to a PDF file 7-10
performance graph tables to a CSV file 7-10
Personalized Report, automatically 13-13
Service Quality History reports, automatically 11-3, 11-14
F
FanDegraded event, description and trigger D-10
FanDown event, description and trigger D-10
FAT partitions 19-18
FHDbEngine, Operations Manager-related CiscoWorks process 19-26
FHDbMonitor, Operations Manager-related CiscoWorks process 19-26
FHPurgeTask, Operations Manager-related CiscoWorks process 19-26
file ownership 19-18
filters, in
Alerts and Events display 3-7
IP Phone Reports 12-11
Phone Activities display 5-6
Service Quality Alerts display 4-4
flapping and restarts, how Operations Manager calculates G-1
Flapping event, description and trigger D-10
format of import file
for node-to-node tests 10-11
for phone status test 8-5
for seed devices 15-5
for SRST test 18-6
for synthetic test 9-14
G
GatekeeperLostContactWithCluster event, description and trigger D-10
gatekeeper registration delay test
Cisco IOS version required 10-2
IP SLA version required 10-2
gatekeeper registration delay tests
adding 10-9
gatekeepers
Cisco IOS performance polling records I-4
CPU usage records I-16
device icon, Service Level View 2-9
memory usage records I-18
utilization statistics 7-2
zone usage records I-15
GatewayLostContactWithCluster event, description and trigger D-10
gateways
Cisco IOS, utilization statistics for 7-2
CPU usage records I-16
MGCP port usage records 7-2
voice gateways, port usage records 7-2
generic interface and port performance threshold categories 17-37
broadcast threshold 17-37
collision threshold 17-37
discard threshold 17-37
error threshold 17-37
error traffic threshold 17-37
queue drop threshold 17-38
utilization threshold 17-38
getting started
with performance graphs (see also using performance graphs) 7-1
with Service Level View 2-1
getting started with Operations Manager 1-14
alerts, responding to 1-21
objects and groups, selecting 1-18
Operations Manager windows, working with 1-15
CiscoWorks window 1-15
dates and times displayed 1-16
Enter key versus buttons 1-16
Help, using 1-16
multiple windows 1-15
page not displayed, reasons for 1-16
reports 1-17
displays with more than 2,000 records 1-18
exporting data from 1-18
paging and sorting 1-17
printing 1-18
security alerts, responding to 1-21
user roles, understanding 1-20
GPF, Operations Manager-related CiscoWorks process 19-26
GpfPurgeTask, Operations Manager-related CiscoWorks process 19-26
Graphics Utility, log files, where located 19-15
graphs
launching
from Alert Details 3-12
from Detailed Device View 3-20
printing 7-11
types 7-9
utilization statistics
node-to-node-tests 7-4
performance polling 7-2
viewing 7-9
working with 7-9
groups
Common Services
overview 16-1
system-defined 16-8
configuring from Service Level View 2-17
H
HardwareConferenceOutOfResources event, description and trigger D-11
HeartBeatThresholdExceeded event, description and trigger D-11
help, online documentation xxv
HighAnalogPortUtilization event, description and trigger D-11
HighBackplaneUtilization event, description and trigger D-11
HighBroadcastRate event, description and trigger D-11
HighBufferMissRate event, description and trigger D-12
HighBufferUtilization event, description and trigger D-12
HighCapacityUtilization event, description and trigger D-12
HighCollisionRate event, description and trigger D-12
HighDigitalPortUtilization event, description and trigger D-12
HighDiscardRate event, description and trigger D-13
HighErrorRate event, description and trigger D-13
HighPortUtilization event, description and trigger D-13
HighQueueDropRate event, description and trigger D-14
HighResourceUtilization event, description and trigger D-14
HighUtilization event, description and trigger D-14
hop-by-hop latency, viewing 2-13
how to start monitoring devices 1-3
I
ICMP polling F-1
coordinating SNMP polling with F-3
how Operations Manager calculates polling intervals F-3
IDEATAPhysicalDiskDown event, description and trigger D-14
IDUs (Incremental Device Updates)
general information 19-19
online information xxv
import file format
for node-to-node tests 10-11
for phone status tests 8-5
for SRST tests 18-6
for synthetic tests 9-14
ImportFiles directory
and node-to-node tests 10-10
and synthetic tests 9-14
location of 9-14
importing
node-to-node tests 10-10
phone status tests 8-4
SRST information 18-5
synthetic tests 9-14
InformAlarm event, description and trigger D-15
installing Windows SNMP Service 19-29
InsufficientFreeHardDisk event D-15
InsufficientFreeHardDisk event, description and trigger D-15
InsufficientFreeMemory event, description and trigger D-15
InsufficientFreePhysicalMemory event, description and trigger D-15
InsufficientFreeVirtualMemory event, description and trigger D-15
interface and port flapping threshold categories 17-38
interface and port performance threshold categories
broadcast threshold 17-37
collision threshold 17-37
discard threshold 17-37
error threshold 17-37
error traffic threshold 17-37
queue drop threshold 17-38
Interface Groups, threshold settings, customizing for 17-27
InterfaceOperationallyDown event, description and trigger D-16
interfaces
overriding groups 17-6
polling and thresholds 17-7
INVDbEngine, Operations Manager-related CiscoWorks process 19-26
INVDbMonitor, Operations Manager-related CiscoWorks process 19-26
Inventory Analysis report
understanding 12-8
when to use 12-1
inventory collection
schedule, for devices
editing 15-23
resuming 15-23
suspending 15-23
schedule, for phones
deleting 15-25
editing 15-24
InventoryCollector, Operations Manager-related CiscoWorks process 19-26
Inventory Collector log files for, where located 19-16
Inventory database (itemInv), changing password for 19-18
Inventory Interactor log files, where located 19-16
Inventory Services log files, where located 19-16
IP addresses
duplicate 15-10
for monitored devices 15-13
IP Address Report, viewing 15-13
IPCCNotifications event, description and trigger D-16
IP Communicators report, understanding 12-8
IPIUDataServer, Operations Manager-related CiscoWorks process 19-26
IPIUDbEngine, Operations Manager-related CiscoWorks process 19-26
IPIUDbMonitor, Operations Manager-related CiscoWorks process 19-26
IP Phone Reports
filtering 12-11
launching a web interface from 12-14
overview of 12-1
understanding 12-8
IP phones
Cisco 7960, and synthetic tests 9-3
Cisco CallManager, associated with 2-13
Cisco CallManager Express, associated with 2-13
configuring for synthetic tests 9-4
phone extension numbers, recording 9-4
target phone requirements, meeting 9-4
disconnected from switch 5-1
extensions, multiple, and phone status tests 8-5
icon (Service Level View) 2-9
in SRST mode 5-1
inventory collection, understanding phone movement tracking 12-24
inventory collection schedule 15-24
adding 15-24
editing 15-24
viewing 15-24
IP phone movement tracking 12-24
lines, shared, and phone status tests 8-5
maximum number supported 19-11
searching for 12-1
unregistered 5-1
web interface, launching 12-14
IP phones, managing
configuring for synthetic tests 9-4
Phone Registration synthetic tests
about 9-2
adding 9-6
IP phone status, log files for, where located 19-15
IP Phone Status Change Reports
exporting, automatically 12-23
purging, manually 12-23
IP SLA Responder 18-3
ping 8-1
versions required for node-to-node tests 10-2
IP SLA API library 19-17
IPSLAPurgeTask, Operations Manager-related CiscoWorks process 19-26
IPSLAServer, Operations Manager-related CiscoWorks process 19-27
itemFh database 19-25
itemInv database 19-25
Itemipiu database 19-18
ITMCTMStartup, Operations Manager-related CiscoWorks process 19-27
ITMDiagServer, Operations Manager-related CiscoWorks process 19-27
ITMOGSServer, Operations Manager-related CiscoWorks process 19-27
IVR, Operations Manager-related CiscoWorks process 19-27
J
jitter, Service Quality alert, caused by 4-7
JitterDS_ThresholdExceeded event, description and trigger D-16
JitterSD_ThresholdExceeded event, description and trigger D-16
K
key ephone usage records I-35
L
latency, Service Quality alert, caused by 4-7
Launch Tools menu
on Alert Details page 3-12
on Detailed Device View 3-20
LDAP server, configuring 15-26
licensing
device limits 1-21
Service Monitor 4-1
licensing, and system limits 19-11
log file
maintaining 19-28
log files
maximum size before overwrite 19-15
viewing and maintaining 19-14
where located
adapterServer.log 19-15
ADD.log 19-15
CiscoCallManagerOrClusterGroupingError.log 19-16
DDV.log 19-15
DeviceManagement.log 19-15
dfmEvents.log 19-15
EPM.log 19-15
FHCollector.log 19-15
FHUI.log 19-15
Interactor.log 19-16
InventoryCollector.log 19-16
nos.log 19-16
PhoneReachability.log 19-15
Poller.log 19-15
PollingThresholdAdapter.log 19-16
Rediscovery.log 19-15
SRST monitoring logs 19-17
STIntegratorUI.log 19-17
TGU.log 19-15
TISServer.log 19-16
vgm.log 19-17
vhmEvents.log 19-15
VHMSTIntegrator.log 19-17
VHMSTIntegratorOperation.log 19-17
logging, configuring 19-14
LostContactWithCluster event, description and trigger D-16
M
mailbox usage records, for Cisco Unity Express I-33
MajorAlarm event, description and trigger D-16
map display
Service Level View 2-6
using 2-6
media servers, setting up for use with Operations Manager E-1
Cisco CallManager, running on E-2
Cisco CallManager cluster name, changing E-2
memory usage records
Cisco CallManager Express I-18
Cisco IOS gatekeeper I-18
Cisco IOS gateway I-18
Cisco Unity Express I-18
server
Cisco CallManager I-52
Cisco IP Contact Center I-52
Cisco Unity I-52
Cisco Unity Connection I-52
SRST devices I-18
Message-Waiting Indicator synthetic test
about 9-2
failure, after Cisco CallManager upgrade 9-13
information for, recording 9-24
MIB log file, viewing 19-30
MIBs
notification MIB
GenAlarmEntry object type, attribute definitions C-16
notification MIB, definition C-1
MinorAlarm event, description and trigger D-17
MOHConnectionsLost event, description and trigger D-17
MOHOutOfResources event, description and trigger D-17
Monitoring Dashboards
active views 6-1
overview 1-5
monitoring devices, configuring for 1-3
MOS
violation trap D-22
MTPOutOfResources event, description and trigger D-17
MultipleServiceQuality Issue event, description and trigger D-17
MWIOnTimeExceeded event, description and trigger D-18
N
names, devices' 15-9
neighbor device, viewing 2-8
NicDown event, description and trigger D-18
NMSROOT
about 19-18
directory, where located 9-14, 18-6
NodeToNodeTestFailed event, description and trigger D-18
node-to-node test graphs, configuring from Service Level View 2-16
node-to-node tests
adding multiple tests
test files, formatting for import 10-11
test Import file, creating 10-10
adding single test 10-2
gatekeeper registration delay 10-9
Ping Echo 10-5
Ping Path Echo 10-6
UDP Echo 10-8
configuring
from Alert Details 3-12
from Detailed Device View 3-20
from Service Level View 2-16
data files
format of I-54
location of I-1
naming convention I-1
data files, managing
applications that require exclusive lock on 10-19
automatic purging of 10-19
backing up 10-19
saving to another system 10-20
deleting a test 10-13
failures, listed 19-11
graphs
available statistics for 7-4
configuring from Service Level View 2-16
overview 1-8
Personalized Report, including in 13-1
statistics 7-4
working with 10-1
notification group
cloning 14-17
deleting 14-18
device-based
adding 14-10
modifying 14-10
Service Quality-based
adding 14-13
modifying 14-13
viewing 14-18
notification MIB C-1
definition C-1
GenAlarmEntry object type, attribute definitions C-16
notifications 14-1
configuring 14-7
e-mail, preventing blocked 19-13
event names, customizing 14-19
event sets, configuring 14-4
overview 1-9
resuming 14-19
suspending 14-18
understanding 14-1
Notifications, log files for, where located 19-16
NOTSServer, Operations Manager-related CiscoWorks process 19-27
O
object groups (see device groups, managing) 16-1
online help, using 1-16
OperationallyDown event, description and trigger D-18
Operations Manager, configuring and administering 19-1
changes, applying 19-3
Operations Manager Configuration, using 19-1
scheduled tasks 19-3
SNMP traps, forwarding and receiving 19-4
enabling devices to send traps to Operations Manager 19-4
integrating with other trap daemons 19-5
System Status report, viewing 19-10
Operations Manager event names, customizing 14-19
Operations Manager ping, enabling 8-7
OutboundBusyAttemptsThresholdExceeded event, description and trigger D-18
OutOfRange event, description and trigger D-19
overriding groups
devices 17-6
interfaces 17-6
port 17-6
P
PacketLossDS_ThresholdExceeded event, description and trigger D-19
PacketLossSD_ThresholdExceeded event, description and trigger D-19
pass-through SNMP unidentified traps B-4
CISCO-ACCESS-ENVMON-MIB traps B-5
CISCO-CCM-MIB traps B-6
CISCO-CONFIG-MAN-MIB traps B-5
CISCO-ENVMON-MIB traps B-5
CISCO-RHINO-MIB traps B-5
CISCO-STACK-MIB traps B-4
CISCO-SYSLOG-MIB traps B-4
CISCO-VOICE-APPS-MIB traps B-6
CISCO-VTP-MIB traps B-5
repeater MIB traps B-5
standard SNMP traps (RFC 1215) B-4
STP traps B-5
UMSEVENT-MIB traps B-6
password for Operations Manager databases, changing 19-18
Path Analysis Tool
launching 2-13
launching, from Alert Details 3-12
launching, from Detailed Device View 3-20
launching, from Service Level View 2-13
Path Echo tests (see Ping Path Echo tests) 10-6
perfmon counter object
Cisco Analog Access A-10
Cisco CallManager A-4
Cisco CTI Manager device A-10
Cisco CtiManager device A-9
Cisco H323 A-10
Cisco HW Conference Bridge device A-14
Cisco location A-11
Cisco Media Streaming Application A-11
Cisco MGCP BRI CAS device A-8
Cisco MGCP FXO device A-8
Cisco MGCP FXS device A-9
Cisco MGCP gateway A-6
Cisco MGCP PRI device A-7
Cisco MGCP T1 CAS device A-7
Cisco MOH device A-13
Cisco MTP server A-13
Cisco SW Conference Bridge device A-15
Cisco transcode device A-15
processor A-17
performance degradation
troubleshooting 19-28
performance graphs
and polling 17-22
error messages 7-13
how to use 7-1
launching from Service Level View 2-15
layout, understanding 7-8
troubleshooting 7-5
utilization statistics
node-to-node tests 7-4
performance polling 7-2
performance polling
disabling 17-13
enabling 17-13
graphs, troubleshooting 7-12
ports, supported 17-23
resources, supported 17-23
utilization statistics graphs 7-2
voice utilization settings for 17-22
performance statistics, displaying 7-1
Permissions Report, CiscoWorks 1-20
Personalized Report
definition 13-1
exporting, automatically 13-13
scheduling 13-13
summary 13-3
using 13-1
phone, finding in Service Level View 2-5
Phone Activities display 5-1
alert details, obtaining 5-4
customizing 5-6
filtering 5-6
views, selecting 5-6
DDV, launching 5-5
how and when to use 5-1
layout 5-2
overview 1-7
selecting views in 5-6
starting 5-1
using 5-1
phone reachability log files, where located 19-15
PhoneReachabilityTestFailed event, description and trigger D-19
PhoneRemoved event, description and trigger D-19
phone report, launching from Service Level View 2-13
phone status testing 8-1
phone status tests
adding a phone status test 8-4
deleting 8-7
details, viewing 8-7
failures, listed 19-11
getting started 8-1
before you add a test 8-2
maintaining tests 8-2
import file format 8-5
modifying 8-6
overview 1-7
Personalized Report, including in 13-1
physical connectivity, viewing 2-8
physical discovery
and DCR 15-4
and ping sweep 15-4
and seed devices 15-4
PIFServer, Operations Manager-related CiscoWorks process 19-27
PimDown event, description and trigger D-20
ping
enabling Operations Manager 8-7
IP SLA 8-1
ping echo tests
adding 10-5
Cisco IOS version required for 10-2
IP SLA version required for 10-2
ping path echo tests
adding 10-6
record format
for end-to-end statistics I-57
for hop-by-hop statistics I-55
polling
ACS and 17-12
and user-defined groups 17-21
applying configuration changes 17-54
customizing
access port settings 17-27
interface group settings 17-27
trunk group settings 17-27
data settings 17-16
how settings are applied 17-2
polling, data settings
access port settings
minimum and maximum values 17-17
usage notes for 17-17
by device group 17-17
connector port settings
minimum and maximum values 17-17
usage notes 17-17
environment settings
minimum and maximum values 17-17
usage notes 17-17
processor and memory utilization settings
minimum and maximum values 17-17
usage notes 17-17
reachability settings
minimum and maximum values 17-17
polling, voice health settings
by device group 17-19
minimum and maximum values 17-18
polling, voice utilization settings 17-22
by device group 17-22
supported ports and resources 17-23
Polling and Threshold Adapter log files, where located 19-16
polling and thresholds 17-1
(see also polling settings for device functions) 17-16
(see also threshold parameters, minimum and maximum settings) 17-49
about 17-1
ACS and 17-24
configuring 17-1
ICMP polling F-1
ICMP polling, coordinating SNMP polling with F-3
parameters, managing
changes, how applied 17-15
default polling parameters, restoring 17-16
device functions and polling settings, understanding 17-16
editing 17-13
viewing 17-12
priorities, setting 17-2
settings applied to devices 17-2
SNMP polling F-2
coordinating with ICMP polling F-3
how the SNMP poller works F-2
requests to optimize polling, consolidating F-3
SNMP versions supported by Operations Manager F-1
thresholds, managing 17-24
default values, restoring 17-29
editing 17-25
threshold parameter and event matrix values 17-49
viewing 17-24
polling settings
configuring
from Alert Details 3-12
from Detailed Device View 3-20
from Service Level View 2-17
data settings
by device group 17-17
environment 17-17
ports and interfaces 17-17
processor and memory 17-17
reachability 17-17
voice health settings
by device group 17-19
voice utilization settings
by device group 17-22
which applied 17-2
PortLostContactWithCluster event, description and trigger D-20
ports
Operations Manager incoming ports (table) 19-6
overriding groups 17-6
port performance (see generic interface and port performance threshold categories) 17-37
types supported by
Cisco CallManager I-6
Cisco IOS gateway I-9
MGCP gateway I-8
usage records
Cisco CallManager I-6
Cisco IOS gateway I-9
Cisco Unity I-36
Cisco Unity Connection I-50
MGCP gateway I-8
ports and interfaces that Operations Manager manages 15-3
PortsOutOfServiceThresholdExceeded D-20
PowerSupplyDegraded event, description and trigger D-20
PowerSupplyDown event, description and trigger D-20
printing
graphs 7-11
node-to-node test details 10-17
reports 1-18
processed SNMP traps B-1
processor, perfmon counter object A-17
protocols used by Operations Manager 19-6
PTMServer, Operations Manager-related CiscoWorks process 19-27
purging schedule, configuring 19-13
Q
QoVMServer, Operations Manager-related CiscoWorks process 19-27
QOVR, Operations Manager-related CiscoWorks process 19-27
qovr database 19-18
QOVRDbEngine, Operations Manager-related CiscoWorks process 19-27
QOVRDbMonitor, Operations Manager-related CiscoWorks process 19-27
QOVRMultiProcLogger, Operations Manager-related CiscoWorks process 19-27
quality, voice, and data jitter test 10-4
QualityDroppedBelowThreshold event, description and trigger D-20
R
RegistrationResponseTime_Threshold D-21
registration response time threshold, setting, in node-to-node tests 10-9
RepeatedRestarts event, description and trigger D-21
repeater MIB traps B-5
reports, sorting 1-17
resolving DNS names 15-10
Resource Manager Essentials
launching from Service Level View 2-19
server, specifying 19-12
responding to e-mail alerts from Alert Details 3-30
restarts and flapping, how Operations Manager calculates G-1
restoring
data 19-24
default polling parameters 17-16
default thresholds 17-29
Resumed event, description and trigger D-21
resuming
device monitoring 3-25
inventory collection for devices 15-23
notifications 14-19
RingBackResponseTime_Threshold D-21
RoundTripResponseTime_Threshold D-22
round-trip response time threshold, setting in node-to-node tests 10-6, 10-8
router, device icon, Service Level View 2-9
rules for device groups, understanding 16-22
examples 16-25
how defined 16-22
Rules Create page, example 16-24
values for each object type 16-25
S
scheduling
database purging 19-13
Personalized Report 13-13
reports, automatic export of
IP Phone Status Changes 12-23
Personalized Report 13-13
Service Quality Event History 11-3, 11-14
synthetic tests 9-21
SCSIPhysicalDriveDown event, description and trigger D-22
search, IP phone, when to use 12-1
searching for Event History (see also, searching for Service Quality History)
by alert ID 11-8
by device 11-7
by event ID 11-7
by group 11-9
searching for IP phones
by Cisco CallManager or cluster 12-6
by extension 12-2
by IP address 12-2
by MAC address 12-2
by phone model 12-5
by registration status 12-5
by SRST mode 12-5
by SRST router 12-6
by switch 12-6
by VLAN 12-5
searching for Service Quality History
by Cisco 1040 11-17
by Codec 11-16
by date 11-18
by destination 11-16
by MOS 11-15
by phone model 11-17
security
alerts, Windows 1-21
certificate
CiscoWorks, installing 1-21
self-signed, creating 19-23
device-based filtering 16-3
file ownership and protection 19-18
Internet Explorer and Operations Manager 1-15
SNMPv3 19-18
Windows 2003 and Operations Manager 1-15
seed file format
for phone status test 8-5
for physical discovery 15-5
self-signed security certificates, creating 19-23
ServiceDown event, description and trigger D-22
Service Impact report
contents 3-17
definition 3-16
launching from Alerts and Events 3-16
overview 1-9
viewing 3-16
Service Level View
about 2-1
administration pages, launching 2-18
alert details, getting 2-10
Campus Manager, launching 2-19
CiscoView, launching 2-19
default view, setting 2-7
Detailed Device View, starting 2-12
device search tool 2-5
find device 2-5
find phone 2-5
getting started 2-1
groups, configuring 2-17
launching Alert Details page from 2-11
layout, understanding 2-2
legend 2-8
device icon, Service Level View 2-8
map-based view 2-6
map display 2-6
node-to-node test graphs, configuring 2-16
node-to-node tests, configuring 2-16
Path Analysis Tool, launching 2-13
performance graphs, launching 2-15
phone report, launching 2-13
phone search tool 2-5
polling settings, configuring 2-17
Resource Manager Essentials, launching 2-19
SRST tests, configuring 2-16
starting 2-2
starting additional displays from
Alert Details 2-12
external applications 2-19
synthetic tests, configuring 2-15
thresholds, configuring 2-17
tools, authorization for 2-11
tools, launching 2-11
tree-based view 2-5
using 2-1
Service Monitor
adding a 19-7
configuring 19-9
database 19-18
deleting 19-7
starting 19-9
ServicePartiallyRunning event, description and trigger D-22
Service Quality Alert Details
codecs displayed 4-7
event details, obtaining 4-6
events associated with an alert, viewing 4-6
starting 4-6
Service Quality Alerts
about 4-1
filters 4-4
icons, alert severity 4-7
layout, understanding 4-2
starting 4-1
views, selecting for 4-4
Service Quality-based notifications 14-13
Service Quality Event History 11-1
getting started with 11-14
launching 4-7
understanding 11-18
Service Quality History reports
exporting, automatically 11-3, 11-14
ServiceQualityIssue event, description and trigger D-22
severity groupings of alerts, definition 3-4
SIP device usage records I-52
SIRServer, Operations Manager-related CiscoWorks process 19-27
SNMP
pass-through SNMP unidentified traps B-4
CISCO-ACCESS-ENVMON-MIB traps B-5
CISCO-CCM-MIB traps B-6
CISCO-CONFIG-MAN-MIB traps B-5
CISCO-ENTITY-FRU-CONTROL-MIB traps B-5
CISCO-ENVMON-MIB traps B-5
CISCO-RHINO-MIB traps B-5
CISCO-STACK-MIB traps B-4
CISCO-SYSLOG-MIB traps B-4
CISCO-VLAN-MEMBERSHIP-MIB traps B-5
CISCO-VOICE-APPS-MIB traps B-6
CISCO-VTP-MIB traps B-5
repeater MIB traps B-5
standard SNMP traps (RFC 1215) B-4
STP traps B-5
UMSEVENT-MIB traps B-6
polling F-2
coordinating with ICMP polling F-3
how the SNMP poller works F-2
requests to optimize polling, consolidating F-3
SNMP versions supported by Operations Manager F-1
SNMPv3 19-18
system application MIB log file, viewing 19-30
timeout and retries, modifying 15-26
trap
forwarding parameters 19-12
port, receiving 19-12
read community string 19-12
traps, forwarding and receiving 19-4
enabling devices to send traps to Operations Manager 19-4
integrating with other trap daemons 19-5
traps, processed B-1
CISCO-CCME-MIB traps B-3
CISCO-CONTACT-CENTER-APPS-MIB traps B-4
CISCO-ISDN-MIB traps B-2
CISCO-SRST-MIB traps B-3
CISCO-STACK-MIB traps B-2
CISCO-SYSLOG-MIB traps B-2
CISCO-UNITY-EXPRESS-MIB traps B-3
CPQHLTH-MIB traps B-3
standard SNMP traps (RFC 1215) B-2
V1 traps F-1
V2 traps F-1
versions supported F-1
SNMP, using to manage Operations Manager 19-28
SNMP queries, configuring for 19-29
Windows SNMP Service, enabling or disabling 19-30
Windows SNMP Service, installing and uninstalling 19-29
Windows SNMP Service status, determining 19-29
SNMP queries, configuring security for 19-30
SNMP MIBs, Operations Manager support for H-1
host resource MIB implementation H-1
system application MIB implementation H-1
resource MIB tables H-2
sample MIB walk H-7
SoftwareConferenceOutOfResources event, description and trigger D-23
sorting reports 1-17
SRST devices
device icon, Service Level View 2-8
IP phones associated with 12-6
memory usage records I-18
performance polling records I-4
polling 18-4
SRST usage records I-35
usage records I-35
utilization statistics 7-3
SRSTEntered event, description and trigger D-23
SRST IP phone report, understanding 12-8
SRST mode, IP phones in 5-1
SRST poll settings, using 18-1
deleting 18-5
deployment and configuration 18-2
getting started 18-1
log file, where located 19-17
SRST information, maintaining
import file, formatting 18-6
SRST information, importing 18-5
SRST tests, how created 18-4
unreachable SRST devices 18-3
SRSTRouterFailure event, description and trigger D-23
SRSTServer, Operations Manager-related CiscoWorks process 19-27
SRSTSuspected event, description and trigger D-23
SRST tests, configuring
from Alert Details 3-12
from Detailed Device View 3-20
from Service Level View 2-16
starting
device management 1-3
Operations Manager from the server 1-15
Operations Manager processes 19-25
Service Level View 2-2
Service Quality Alerts display 4-1
start trace 2-13
StateNotNormal event, description and trigger D-23
statistics
node-to-node tests
latency 7-4
packet loss 7-4
quality 7-4
registration response time 7-4
round-trip response time 7-4
performance polling
calls 7-2
channel utilization 7-2
CPU usage 7-2
inbound ports 7-3
IP phones registered 7-2
memory usage 7-2
outbound ports 7-3
PBX ports 7-2
port utilization 7-2
resource utilization 7-2
zone utilization 7-2
stopping Operations Manager processes 19-25
STServer, Operations Manager-related CiscoWorks process 19-27
support, device 19-19
Suspended event, description and trigger D-24
suspending
device monitoring 3-25
inventory collection for devices 15-23
notifications 14-18
switch
device icon, Service Level View 2-9
phones connected to 12-6
SyntheticTestFailed event, description and trigger D-24
synthetic tests, viewing test details 9-20
synthetic tests, working with 9-1
about testing 9-1
adding tests 9-5
Cisco Conference Connection 9-10
Dial-Tone 9-6
Emergency Call 9-11
End-to-End Call 9-8
Message-Waiting Indicator 9-12
Phone Registration 9-6
TFTP Download 9-9
applications, configuring for 9-3
Cisco Unity Message-Waiting Indicator test, about 9-2
configuring tests 9-2
from Alert Details 3-12
from Detailed Device View 3-20
from Service Level View 2-15
deleting tests 9-20
Dial-Tone test
about 9-2
adding 9-6
Emergency Call test
about 9-2
adding 9-11
information, recording for 9-23
End-to-End Call test
about 9-2
adding 9-8
events associated with
SyntheticTestsFailed D-24
failure of a test, troubleshooting 9-3
failures, listed 19-11
IP phones
Cisco 7960 phones 9-3
configuring for testing 9-4
maintaining synthetic tests 9-4
Administration pages, opening 9-5
Message-Waiting Indicator test, adding 9-12
modifying tests 9-19
notes on 9-21
objectives of testing 9-1
overview 1-7
Personalized Report, including in 13-1
Phone Registration test
about 9-2
adding 9-6
scheduling 9-21
starting tests 9-20
stopping tests 9-20
Synthetic Test Integrator log files, where located 19-17
TFTP Download test
about 9-2
adding 9-9
thresholds, definition 17-44
viewing test results 9-20
worksheets for 9-23
Cisco CallManager information 9-23
Cisco Conference Connection test 9-24
Cisco Unity Message-Waiting Indicator test 9-24
Emergency Call test 9-23
system administration
daily purging schedule, configuring 19-13
data, backing up and restoring 19-24
debugging, enabling 19-14
device support 19-19
log files (see log files) 19-14
logging, configuring 19-14
password for Operations Manager databases, changing 19-18
scheduled tasks 19-3
security 19-17
self-signed security certificates, creating 19-23
starting and stopping Operations Manager processes 19-25
system preferences, setting 19-12
System Status report, viewing 19-10
system application MIB
implementation H-1
resource MIB tables, element status information H-4
resource MIB tables, installed elements H-3
resource MIB tables, installed packages H-2
resource MIB tables, package status information H-3
resource MIB tables, process map H-7
resource MIB tables, scalar variables H-6
resource MIB tables, status of elements previously run H-6
resource MIB tables, status of packages previously run H-5
sample MIB walk H-7
system-defined device groups 16-2
System Status report, for Operations Manager 19-10
T
tabular displays, statistical tables, working with 7-11
TemperatureHigh event, description and trigger D-24
TemperatureSensorDegraded event, description and trigger D-25
TemperatureSensorDown event, description and trigger D-25
TFTP Download synthetic tests
about 9-2
adding 9-9
threshold, MOS level, setting 19-9
threshold categories and parameter definitions
(see also threshold parameters, minimum and maximum settings) 17-49
Backup Interface Support Settings 17-38
Cisco CallManager Express Utilization (voice utilization) 17-44
Registered IP Phones Threshold 17-44
Registered Key IP Phones Threshold 17-44
Cisco CallManager Port Utilization (voice utilization) 17-44
BRI Channel Utilization Threshold 17-45
Conferences Active Threshold 17-46
Conference Streams Active Threshold 17-46
E1 PRI Channel Utilization Threshold 17-45
FXO Port Utilization Threshold 17-45
FXS Port Utilization Threshold 17-45
Hardware Conference Resources Active Threshold 17-45
Location Bandwidth Available Threshold 17-46
MOH Multicast Resources Active Threshold 17-45
MOH Streams Active Threshold 17-46
MOH Unicast Resources Active Threshold 17-45
MTP Resources Active Threshold 17-45
MTP Streams Active Threshold 17-46
Software Conference Resources Active Threshold 17-46
T1 CAS Channel Utilization Threshold 17-45
T1 PRI Channel Utilization Threshold 17-45
Transcoder Resources Active Threshold 17-45
Cisco CallManager Threshold settings (voice health)
Cisco CallManager Heartbeat Threshold 17-41
Hardware Conference Out of Resources Threshold 17-42
MOH Connections Lost Threshold 17-41
MOH Out of Resources Threshold 17-41
MTP Out of Resources Threshold 17-41
Outbound Busy Attempts Threshold 17-41
Ports Active Threshold 17-41
Ports Out of Service Threshold 17-41
Software Conference Out of Resources Threshold 17-42
Transcoder Conference Out of Resources Threshold 17-42
Cisco Unity Express Threshold settings (voice health)
Total Time Used Threshold 17-42
Cisco Unity Express Utilization (voice utilization) 17-46
Capacity Utilization Threshold 17-46
Orphaned Mailboxes Threshold 17-47
Session Utilization Threshold 17-47
Cisco Unity Threshold settings (voice health)
Active Inbound Ports Threshold 17-42
Active Outbound Ports Threshold 17-42
Active Ports Threshold 17-42
Cisco Unity Utilization (voice utilization) 17-47
Inbound Port Utilization Threshold 17-47
Outbound Port Utilization Threshold 17-47
Dial-on-Demand Interface Support 17-39
disk usage and virtual memory settings (data settings) 17-36
free hard disk threshold 17-36
free memory threshold 17-36
disk usage and virtual memory settings (voice health)
free hard disk threshold 17-43
free virtual memory threshold 17-43
environment settings (data settings)
relative temperature 17-37
relative voltage 17-37
Gatekeeper Utilization (voice utilization) 17-47
Interzone Bandwidth Utilization for Local Zone Threshold 17-47
Total Bandwidth Utilization for Local Zone Threshold 17-47
generic interface/port performance settings 17-37
generic interface and port performance threshold categories 17-37
broadcast threshold 17-37
collision threshold 17-37
discard threshold 17-37
error threshold 17-37
error traffic threshold 17-37
queue drop threshold 17-38
utilization threshold 17-38
H323 Gateway Port Utilization (voice utilization) 17-47
BRI Channel Utilization Threshold 17-48
DSP Utilization Threshold 17-48
E1 CAS Channel Utilization Threshold 17-48
E1 PRI Channel Utilization Threshold 17-48
EM Port Utilization Threshold 17-48
FXO Port Utilization Threshold 17-48
FXS Port Utilization Threshold 17-47
T1 CAS Channel Utilization Threshold 17-48
T1 PRI Channel Utilization Threshold 17-48
interface and port flapping threshold categories 17-38
link trap threshold 17-38
link trap window 17-38
interfaces, backup interface settings 17-38
MGCP Gateway Port Utilization (voice utilization) 17-48
BRI Port Utilization Threshold 17-49
E1 PRI Channel Utilization Threshold 17-49
FXO Port Utilization Threshold 17-49
FXS Port Utilization Threshold 17-48
T1 CAS Channel Utilization Threshold 17-49
T1 PRI Channel Utilization Threshold 17-49
reachability settings 17-40
restart trap threshold 17-40
restart trap window 17-40
Voice Mail Gateway Utilization (voice utilization)
PBX Port Utilization Threshold 17-49
Voice Mail Port Utilization Threshold 17-49
threshold parameters, minimum and maximum settings 17-49
thresholds
applying configuration changes 17-54
configuring
from Alert Details 3-12
from Detailed Device View 3-20
from Service Level View 2-17
how settings are applied 17-2
report 17-24
setting, in node-to-node tests
jitter 10-4
latency 10-4
packet loss 10-4
quality 10-4
registration response time 10-9
round-trip response time 10-6, 10-7, 10-8
threshold settings
customizing 17-27
optional 17-27
time and date
on Operations Manager client 1-16
on Operations Manager server 1-16
time zone
on Operations Manager client 1-16
on Operations Manager server 1-16
TISServer, Operations Manager-related CiscoWorks process 19-27
tool buttons, on
Alerts and Events display 3-4
Phone Activities display 5-3
Service Level View 2-5
tools
launching from Service Level View 2-11
Service Level View, authorization for 2-11
TooManyInboundPortsActive event, description and trigger D-25
TooManyOutboundPortsActive event, description and trigger D-25
TooManyUnityPortsActive event, description and trigger D-25
topology (see map display) 2-6
TopoServer, Operations Manager-related CiscoWorks process 19-27
TotalTimeUsedThresholdExceeded event, description and trigger D-25
trace, start 2-13
TranscoderConferenceOutOfResources event, description and trigger D-26
traps
enabling devices to send
command reference for Catalyst devices, locating 19-5
command reference for Cisco IOS devices, locating 19-4
MOS violation D-22
SNMP versions
V1 F-1
V2 F-1
traps, processed and pass-through B-1
other unidentified traps and events B-6
pass-through SNMP unidentified traps B-4
CISCO-ACCESS-ENVMON-MIB traps B-5
CISCO-CCM-MIB traps B-6
CISCO-CONFIG-MAN-MIB traps B-5
CISCO-ENTITY-FRU-CONTROL-MIB traps B-5
CISCO-ENVMON-MIB traps B-5
CISCO-RHINO-MIB traps B-5
CISCO-STACK-MIB traps B-4
CISCO-SYSLOG-MIB traps B-4
CISCO-VLAN-MEMBERSHIP-MIB traps B-5
CISCO-VOICE-APPS-MIB traps B-6
CISCO-VTP-MIB traps B-5
Repeater MIB traps B-5
Standard SNMP traps (RFC 1215) B-4
STP traps B-5
UMSEVENT-MIB traps B-6
processed SNMP traps B-1
CISCO-CCME-MIB traps B-3
CISCO-CONTACT-CENTER-APPS-MIB traps B-4
CISCO-SRST-MIB traps B-3
CISCO-STACK-MIB traps B-2
CISCO-UNITY-EXPRESS-MIB traps B-3
CPQHLTH-MIB traps B-3
processed CISCO-ISDN-MIB traps B-2
processed CISCO-SYSLOG-MIB traps B-2
standard SNMP traps (RFC 1215) B-2
troubleshooting
performance degradation 19-28
performance polling graphs 7-12
synthetic test failure 9-21
Trunk Port Groups, threshold settings, customizing 17-27
trunk ports
overriding groups 17-6
polling and thresholds 17-7
typographical conventions in this document xxiii
U
UDP echo tests
adding 10-8
Cisco IOS version required 10-2
IP SLA version required 10-2
UMSEVENT-MIB traps B-6
unidentified traps and events
DDV, and 3-18
other B-6
pass-through SNMP B-4
uninstalling Windows SNMP Service 19-29
unreachable device 3-5
unregistered IP phones 5-1
unresponsive device 3-5
Unresponsive event 3-5
description and trigger D-26
user-defined device groups 16-2
user roles
ACS 1-20
CiscoWorks 1-20
understanding 1-20
using
map display 2-6
Path Analysis Tool 2-13
Service Level View 2-1
views 6-1
using performance graphs 7-1
graphs, working with 7-9
displays, exporting to a PDF file 7-10
displays, printing 7-11
graphical display, viewing 7-9
table, exporting to a CSV file 7-10
layout, understanding 7-8
tabular displays, working with 7-11
V
verifying status of a node-to-node test 10-18
vhm database 19-25
VHMIntegrator, Operations Manager-related CiscoWorks process 19-27
VHMServer, Operations Manager-related CiscoWorks process 19-27
viewing
alerts, impact of 3-16
cascaded phones 3-24
device groups 16-27
discovery status 15-25
event details 3-15
event properties 3-15
from Alert Details 3-15
from Service Quality Alerts 4-8
events associated with an alert 3-14
group membership details 16-29
group summary 16-26
hop-by-hop latency 2-13
IP Address Report 15-13
IP phone inventory collection status 15-24
log files
by module 19-15
for node-to-node tests 10-19
neighbor devices 2-8
node-to-node test information 10-14
notification group 14-18
physical connectivity 2-8
polling parameters 17-11
Service Quality Events 11-13
statistics
graphs 7-9
tables 7-12
system application MIB log file 19-30
thresholds 17-24
view management log files, where located 19-17
views
activating 6-2
active
maximum number 6-1
Monitoring Dashboard 6-1
creating 6-2
deactivating 6-2
default 6-1
for Alerts and Events 6-1
for Phone Activities 6-1
for Service Quality Alerts 6-1
deleting a 6-3
editing 6-3
getting started with 6-1
in Alerts and Events display, selecting 3-7
in Phone Activities display, selecting 5-6
in Service Quality Alerts display 4-4
selecting for 4-4
managing 6-1
Service Level View, default, setting 2-7
voice application server device icon 2-9
voice gateways
device icon 2-8
utilization statistics 7-2
VoicePortLostContactWithCluster event, description and trigger D-26
VoicePortOperationallyDown event, description and trigger D-26
voice utilization settings, and performance polling 17-22
VsmServer, Operations Manager-related CiscoWorks process 19-27
W
Windows SNMP Service
disabling 19-30
enabling 19-30
installing 19-29
status, determining 19-29
uninstalling 19-29
Z
zone, gatekeeper
local or remote I-15
usage records I-15