Table Of Contents
Release Notes for Cisco Unified Operations Manager 1.1
Upgrading IP Communications Operations Manager 1.0 to Cisco Unified Operations Manager 1.1
Verifying Operations Manager License Status
Registering a License File with Operations Manager
Evaluation Version: Before Expiry
Purchased Version: No License File
Purchased Version: Device Limit Exceeded
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco Unified Operations Manager 1.1
These release notes are for use with Cisco Unified Operations Manager (Operations Manager).
These release notes provide:
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Upgrading IP Communications Operations Manager 1.0 to Cisco Unified Operations Manager 1.1
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New Features
Operations Manager 1.1 adds the following:
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Product Documentation
Note
Table 1 describes the product documentation that is available.
Related Documentation
Note
Table 2 describes the additional documentation that is available.
Useful Information
Table 3 documents problems you may encounter.
Known Problems
Table 4 describes problems known to exist in this release.
Note
Table 4 Known Problems in Operations Manager
CSCsb60614
Cluster name changes are not reflected in Operations Manager.
If you change the name of a cluster in Cisco CallManager after the devices have been added to Operations Manager, the name change does not occur in Operations Manager. This is the case even after performing inventory collection.
Workaround:
Delete the devices in the cluster from Operations Manager and then re-add the devices.
CSCsb63311
In the Service Quality Alerts display, filtering does not work when using multiple criteria.
Using multiple filtering options at one time to customize the Service Quality Alerts display does not work correctly.
Workaround:
Filter the Service Quality Alerts display based on a single criterion.
CSCsb66977
Voice application software (for example, Cisco Conference Connection, Cisco CallManager, or Cisco Emergency Responder) goes to the Unsupported state.
On some servers that have voice application software installed, rebooting causes the server to go to the Unsupported state in Operations Manager.
The problem occurs on servers that have the Windows operating system version upgraded to 2000.2.7sr3 or 2000.4.1.
The problem is caused by incompatibility between the CDP driver installed by the voice application and Microsoft Security hotfix MS05-019. For more information regarding the hotfix, see the Microsoft website for more details.
Workaround:
Upgrade the CDP driver on the voice application server.
1.
C:\Program Files\Cisco\Bin> cdpinstaller -v -u CISCO_CDP2.
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•
•
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3.
C:\program files\Cisco\Bin> cdpinstaller -v -l "C:\Program Files\Cisco\Bin \cdp.inf" -c p -i CISCO_CDPCSCsb73004
An error occurs when you launch a trending graph for a device when the time of the graph is configured for more than 48 minutes in the past.
The error states that there is not any data available for the last 48 minutes. This error occurs due to an incorrect system uptime in the device.
This error occurs in specific Cisco IOS versions. Refer to the Cisco IOS IP SLA bugs, CSCin66315 and CSCeb46870.
Workaround:
Upgrade the Cisco IOS version, or reboot the source device. For details, see CSCin66315 and CSCeb46870.
CSCsb83202
OperationallyDown events for voice ports are being cleared automatically, even though the port is still down in the router.
The operationallyDown event for voice ports in routers are being cleared even though the port continues to be down.
Operations Manager only sends an operationallyDown alarm if the operating status (the OperStatus for this router) is in one of the following states:
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If, during a polling cycle, the ifOperStatus is Down (2), the alarm is generated. If, during the next polling cycle, the ifOperStatus is Dormant (5), the operationallyDown alarm is cleared because it is not Down (2) or Testing (3).
Related bug: CSCsb87389.
Workaround: None.
CSCsc07502
Some screens in Operations Manager are not sized correctly when opened.
Several popup screens open with the status bar covering the bottom of the screen. Some popups are not resizable, and the buttons located at the bottom right are covered by the status bar.
This occurs only with Windows XP Service Pack 2 using Microsoft Internet Explorer, and with certain security settings configured. The security settings are applied when the Operations Manager server is put in a security zone where the sizing of popups opened by scripts is disabled.
Workaround:
For detailed instructions, access this bug through Cisco Software Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)
To fix the problem, the Allow script-initiated windows without size or position constraints option should be enabled for the security zone that the Operations Manager server is in.
Do one of the following:
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Note
CSCsc10167
On the Alert Details page, once a tool is launched, you cannot relaunch it.
In the Alert Details page, once you select a tool from the Launch Tools menu you cannot launch the selected tool again until you choose another tool.
Workaround:
After launching a tool, to launch the same tool again, you must either select a different tool or select the Launch Tools option in the menu.
After doing either of these actions, you can relaunch your original choice.
CSCsc12967
Exchange services are displayed as stopped when Cisco Unity is configured for failover.
When Cisco Unity is configured for failover mode, Operations Manager shows Microsoft Exchange Services as being stopped.
Workaround: None.
CSCsc30250
The Service Level View sometimes displays the following message:
A script in this movie is causing Macromedia Flash Player 8 to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?This message appears when there is an update to the Service Level View and that update contains a large amount of content (100 KBs or more). Also, it may appear if the client system is under a load due to other processes using as little as 40 KB of CPU memory. The message is created by the Flash plug-in and the only way to avoid it is to partition the data to the client and send it in chunks of 100 KB or less.
Workaround:
Click No every time you see the message. Do not click Yes. If you do click Yes, close the Service Level View, and reopen it.
Also, check for any processes running on the client system that are using large amounts of CPU.
If you can disable nonessential processes on your system, reducing the overall system CPU usage, the message seldom appears.
CSCsc44538
The DFMServer and VHMServer processes are not registering with the broker.
Devices that are added to Operations Manager when it is in this condition exhibit the following behavior:
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After installing Operations Manager and rebooting the server, either the DFMServer, or the VHMServer, or both processes do not start. There is no sm_server.exe instance (or there are only two sm_server.exe instances) in the Windows task manager.
Workaround:
Perform the following:
1.
2.
3.
After the CPU cools down, check the Windows task manager. There should be four instances of sm_server.exe.
The output of the brcontrol command should show both DFM and VHM.
For example:
C:\Program Files\CSCOpx\objects\smarts\bin>brcontrol
Broker is located at: IPCOM-daily:9002 Started: Jan 06 10:21:09 2006Domain Host Name Port Proc ID State Last Chg Time------ --------- ------ ------- ----- -------------DFM IPCOM-daily.cisco.com 2163 14120 RUNNING Jan 06 16:18:03 2006VHM IPCOM-daily.cisco.com 2206 8856 RUNNING Jan 06 16:18:04 2006CSCsc61752
In the Service Level View, when Cisco IP Contact Center (IPCC) is part of a user-defined view, it only appears in the tree view (view pane).
User-defined views in the Service Level View do not show Cisco IP Contact Centers in the map display pane. They only appear in the view pane.
Workaround: None.
CSCsc87486
In the Personalized report, not all the graphs are shown for the node-to-node test violations.
In the Personalized report for node-to-node tests, 24-Hour History shows the graph for only the following metrics:
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No other graphs are displayed.
Workaround: None.
CSCsc91915
When creating node-to-node tests, errors are displayed when the test limit is exceeded.
When creating more node-to-node tests than allowed (the limit is 250), the following errors are displayed:
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Workaround: None.
You can ignore the error messages.
CSCsd21804
Learning appears in the Device Type column of the Alerts and Events display.
On the Alerts and Events display and the Alert Details page, you may see Learning in the Device Type column. Learning indicates that Operations Manager was discovering the device when the alert occurred. The following events can trigger an alert during discovery:
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Workaround:
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CSCsc26996
Next Discovery, in the Device Management: Summary page, displays the incorrect time.
The problem is due to a registry setting in Windows that appears for certain time zones for which Daylight Saving Time changes are applicable. If the check box for Daylight Saving Time is not checked, problems occur when converting valid date strings to a Date object. This registry key remains even if the time zone of the machine is switched to another time zone for which Daylight Saving Time is not applicable.
Following is the registry information:
HKEY_LOCAL_MACHINE\CurrentControlSet\Control\TimeZoneInformation
DisableAutoDaylightTimeSet REG_DWORD 0x00000001(1)
Workaround:
If the system is in a time zone that has Daylight Saving Time, check the Automatically adjust for Daylight Saving Time changes check box.
If the system is in a time zone for which Daylight Saving Time is not applicable, but the registry key is present and set to 1, do the following:
1.
2.
This will cause the registry key to disappear. Now switch the machine to its present time zone.
CSCsd22730
Automatic discovery does not discover Cisco Unity Express devices.
During automatic discovery, using either ping sweep or CDP, Cisco Unity Express devices are discovered. These devices go into the Unreachable state.
Workaround:
Manually add Cisco Unity Express devices into Operations Manager.
CSCsd38707
CSCsd45913
During discovery, ping sweep does not consider domain names or syslocation.
During discovery, if you have devices configured in multiple domains and try to use the domain name filter, the filter will not work.
Devices should be configured with a hostname and domain name.
Workaround:
There is no workaround for the domain name filters. You can discover devices using the IP address filter.
CSCsd58055
The Devices report may show a device's capability as UnknownMDFType.
The Devices report displays a device's capability as UnknownMDFType when the device is not supported by Operations Manager.
Workaround: None.
CSCsd65399
After upgrading, IP Communications Operations Manager 1.0 still appears under Start > Programs.
After upgrading from Operations Manager 1.0, IP Communications Operations Manager 1.0 still appears in the following locations:
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Both options launch Operations Manager 1.1.
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Both options launch Operations Manager 1.1.
Workaround: None.
CSCsd69455
The right-click menu in the Service Level View does not display some of the options for Cisco CallManagers.
When you right-click on a Cisco CallManager in the Service Level View, not all the menu items are available in the list. Also, in the Detailed Device View for a Cisco CallManager's device capabilities, MediaServer and Host are not displayed.
Workaround:
Rediscover the Cisco CallManager.
CSCsd71626
The Service Level View does not display a Cisco CallManager cloud that was previously displayed.
During initial discovery or when the Operations Manager server boots up, if the Cisco CallManager Service is down on all members of the cluster, this cluster will not show up in the Service Level View.
Workaround:
Rediscover the device once the Cisco CallManager is reachable and the Cisco CallManager Service is running on the Cisco CallManagers.
CSCsd78140
Wrong IP SLA results are displayed for the Phone Status Test Results report.
When you run a Phone Status Test and schedule it to run once, the resulting report displays wrong information in the IP SLA column.
This is an intermittent problem, and can be caused by heavy loads on the router and network. There can be a delay in the router between the time the test is configured and when the data is collected. If the information is collected before the test starts to run, the returned information will not be correct.
Workaround:
Schedule the test using the every option rather than the once option.
CSCsd80619
SRST cloud disappears when the cluster is updated due to changes in the cluster.
In the Service Level View, SRST clouds (to indicate that the cluster has SRST connections) disappear from the first-level map-display pane. This occurs when the cluster is updated due to changes in the cluster.
If you drill down, the SRST connections are displayed correctly.
Workaround:
Refresh the Service Level View window.
CSCsd80651
During physical discovery, Cisco CallManager's HTTP credentials are not getting picked up.
Cisco CallManagers are going into the Partially Monitored state because their HTTP credentials are not getting picked up during physical discovery. This occurs even if the HTTP credentials are entered on the Default Credentials page.
This impacts Cisco CallManager release 5.0 only.
Workaround:
Edit the credentials of the Cisco CallManager in the Device Credentials Repository (DCR). This will trigger a rediscovery and the Cisco CallManager will go to the Monitored state.
CSCsd80704
Sometimes automatic discovery does not stop.
Automatic discovery does not progress if any Cisco CallManager 5.0 devices are used as seed devices. Also, the discovery process does not terminate on its own.
Further, if other devices are used as seed devices and Cisco CallManager 5.0 devices are encountered during automatic discovery, the discovery process does not stop.
Workaround:
Cancel automatic discovery. Click the Cancel button that appears on the Device Management: Summary page next to Device Selection: Automatic.
CSCsd80731
Discovery Credentials should have a provision to enter the Windows Management Instrumentation (WMI) credentials.
The Discovery Credentials page does not contain a field where the WMI credentials can be entered.
The following devices go into the Partially Monitored device state if the WMI credentials are not provided:
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Workaround:
Enter the Windows credentials in the Primary Credentials field in the DCR.
CSCsd81030
Error in attaching to the DfmBroker.
After installing Operations Manager, rebooting, and importing devices for discovery, all devices go to the unreachable state. An error occurs when trying to attach to the DFMBroker.
To verify this, do the following:
1.
Note
2.
Error attaching to broker: IPCOM-PERF4GBL:9002
Workaround:
Do the following:
1.
2.
3.
4.
After the CPU cools down, check the Windows task manager. There should be four instances of sm_server.exe and two instances of brstart.exe.
CSCsd84401
Device discovery can take a long time to complete.
The default SNMP timeout used to validate device credentials is 3 seconds with 2 retries. This can cause discovery time to increase under the following conditions:
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Workaround:
Lower the SNMP timeout and retries. Do the following:
1.
2.
Note
3.
<SnmpCredential IPAddress="*.*.*.*"> <SNMPv2 Snmpretry="2" Snmptimeout="3000" Usertag="SNMPv2 Credentials in first line" ROCommunity="/qiJe7XyxpU=" RWCommunity="Byh+1ukjK3I="/> </SnmpCredential>
Snmptimeout="3000" indicates that the timeout is 3000 milliseconds or 3 seconds.
CSCsd84401 (continued)
Device discovery can take a long time to complete.
4.
5.
6.
Note
Resolved Problems
Table 5 describes problems that where fixed in this release.
Upgrading IP Communications Operations Manager 1.0 to Cisco Unified Operations Manager 1.1
Supported upgrade paths:
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Note
Note
Before You Begin
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Step 1
Note
Step 2
Step 3
Step 4
Step 5
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Note
The Setup Type window appears.
Step 6
Step 7
Step 8
Step 9
Step 10
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This step is not required for Typical installation. Click Next.
Step 11
The Summary window appears, displaying the current settings.
Step 12
Step 13
Note
Step 14
Step 15
Step 16
Step 17
a.
b.
c.
Note
1.
- pdshow InventoryCollectorThis verifies that the Inventory Collector server is running.
2.
- pdexec InventoryCollector3.
4.
Step 18
Note
If any errors occur during installation, check the installation log in the root directory on the drive. (For example, the CiscoWorks Common Services installation might create C:\Ciscoworks_setup001.log, the Operations Manager installation might create C:\Ciscoworks_setup002.log, and so forth.) The Cisco Technical Assistance Center (TAC) might ask you to send them the installation log.
Licensing Overview
Operations Manager features software-based product registration and license key technologies. Licensing ensures that you possess a licensed copy of Operations Manager 1.1.
Note
To determine whether Operations Manager is licensed, see Verifying Operations Manager License Status. If you do not have a license or you want to upgrade your license, see Licensing Scenarios.
Verifying Operations Manager License Status
Step 1
Step 2
Licensing Scenarios
Table 6 describes what to do in different scenarios if you do not have a licensed, registered copy of Operations Manager or if you want to increase device support.
Table 6 How to Obtain and Register a License
Installing with a purchased license.
1.
Note
2.
Installing with an evaluation license.
Note
During installation, select Evaluation Only. Evaluation versions are active for 30 days, before you are required to purchase a license.
If you want to upgrade to a purchased license after installation, obtain a PAK and license file for the installed version of Operations Manager. For information on the licensing process, see Licensing Process.
Getting a license for additional devices. Either upgrading from an evaluation license, or increasing the number of supported devices.
See Licensing Process.
Note
Moving Operations Manager to another server.
Call the Cisco TAC for assistance.
Licensing Process
This process applies to new installations and license upgrades.
1.
2.
3.
Obtaining a PAK
The PAK is located on the software claim certificate that is shipped with the Operations Manager product CD.
Obtaining a License File
Step 1
Note
The license file will be e-mailed to you.
After you obtain a license file, register the license with the Operations Manager server.
Registering a License File with Operations Manager
Step 1
Step 2
a.
The Licensing Information page appears.
b.
c.
d.
The system verifies whether the license file is valid, and updates the license. The updated licensing information appears on the Licensing Information page. If you purchased more than one license, repeat Step 2 to install each additional license.
If you encounter errors, repeat the steps to license your product.
Step 3
net stop crmdmgmtnet start crmdmgmt
Licensing Reminders
Operations Manager provides reminders in the following circumstances:
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Evaluation Version: Before Expiry
If you have installed the evaluation version of Operations Manager, you must obtain the license file from Cisco.com if you want to continue to use the product after the 30-day evaluation period. For details, see Licensing Process.
Before expiry of the evaluation license, you will see the following prompt:
This software is provided for evaluation purposes only and will expire in XX days. If this is not an evaluation copy, please click this link for information about obtaining a valid purchase license. Click here for current licensing information. Otherwise, please contact your Cisco representative for purchasing information.This message is displayed as an alert after you log in and try to access Operations Manager. If you fail to upgrade your evaluation license, all Operations Manager processes will run, but access to Operations Manager functionality will be prohibited.
Purchased Version: No License File
If you have installed a purchased version of Operations Manager, you must register Operations Manager using the PAK number. For details, see Licensing Process. If you fail to register Operations Manager, you will see the following prompt:
The license file is invalid. Please click this link for information about obtaining a valid purchase license. Click here for current licensing information. Otherwise, please contact your Cisco representative for purchasing information.Operations Manager 1.1 is fully functional. However, you will continue to receive the alert until you register your license.
Purchased Version: Device Limit Exceeded
If you have a restricted license, Operations Manager notifies you when your device inventory approaches the device limit. After the device limit has been reached, Operations Manager displays the following messages:
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You have exceeded the device limit for Cisco Unified Operations Manager. Devices will not be managed.•
You have exceeded the phone limit for Cisco Unified Operations Manager. Please click here for current licensing information. Please contact your Cisco representative to determine if additional licenses can be purchased for this server.Operations Manager 1.1 remains functional, but will shortly stop adding devices and phones to managed inventory.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to:
•
•
•
A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
•
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•
In an emergency, you can also reach PSIRT by telephone:
•
•
Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•
•
http://www.cisco.com/go/marketplace/
•
•
•
•
http://www.cisco.com/en/US/products/index.html
This document is to be used in conjunction with the documents listed in the "Product Documentation" section.
Copyright © 2006 Cisco Systems, Inc. All rights reserved.
