Table Of Contents

Understanding Installation Error Messages

A.1  CTM Client Installation Error Messages

A.2  CTM Server Installation Error Messages

Understanding Installation Error Messages

---

A.1  CTM Client Installation Error Messages

Table A-1 lists the error messages that you might encounter during the CTM client installation and recommends solutions.

Table A-1 Client Installation Error Messages 

Error Message	Recommended Action
EID-1: Enter the destination directory.	Specify the destination location.
EID-2: Physical memory on your machine is less than 256 MB; Cisco Transport Manager might not perform as expected.	Upgrade the system RAM to 256 MB or install the software on another workstation.
EID-3: Please select either desktop menu or Shortcut menu or both to proceed.	Specify whether you want to create a CTM desktop icon, a CTM shortcut in the Start menu, or both.
EID-24: Not enough space in the selected disk drive. Please choose a different disk drive.	Choose a disk drive that has enough space.
EID-26: Error occurred while extracting the files. Please check disk space and reinstall.	Verify that the system has enough disk space; then, reinstall the CTM client.
Warning: The installation will write over an existing installation. Press "Previous" if you want to change the install folder.	Click Previous and select a new installation location.
Error: The installation of Cisco Edge Craft will overwrite the CTM client installation.	Click Previous and select a new installation location.

A.2  CTM Server Installation Error Messages

Table A-2 lists the error messages that you might encounter during the CTM server installation and recommends solutions.

Table A-2 Server Installation Error Messages 

Error Message	Recommended Action
EID-26: Enter a directory for the CTM Index tablespace.	Enter the directory name.
EID-27: Enter a directory for the CTM Data1 tablespace.	Enter the directory name.
EID-28: Enter a directory for the CTM Data2 tablespace.	Enter the directory name.
EID-29: Enter the database administrator name.	Enter the database administrator name.
EID-30: Enter the database administrator password.	Enter the database administrator password.
EID-31: Enter the database file size in MB.	Enter the database file size.
EID-32: Enter a valid number for the database file size.	Enter the database file size.
EID-33: Enter the data file path.	Enter the data file path.
EID-35: The installation directory is not specified.	Specify the installation directory.
EID-36: I/O exception occurred while writing to the USER.DAT file.	Check file permissions and disk space.
EID-38: Error occurred while removing the USER.DAT file.	Check file permissions.
EID-43: Select at least one option to proceed.	Select at least one option.
EID-44: IP address and username must be specified.	Enter the IP address and username.
EID-45: Username and password are mandatory.	Enter the username and password.
EID-46: IP address or hostname is mandatory.	Enter the IP address or hostname.
EID-47: The installation directory must be specified.	Enter the installation directory.
EID-48: The IP address must be specified.	Enter the IP address.
EID-49: Hostname and password must be specified.	Enter the hostname and password.
EID-50: Hostname could not be located. Specify the correct name or IP address.	Enter the hostname or IP address.
EID-51: Both hostnames and the password must be specified.	Enter the hostname(s) and password.
EID-52: Source hostname could not be located. Specify the correct name or IP address.	Enter the source hostname or IP address.
EID-53: Destination hostname could not be located. Specify the correct name or IP address.	Enter the destination hostname or IP address.
EID-54: The hostname translates to multiple IP addresses. Specify one physical IP address.	Enter the IP address.
EID-100: Invalid SID. The SID is null or contains spaces. Enter an SID that is not null and does not contain spaces.	Enter a valid SID.
EID-101: The CTM GateWay/CORBA installation failed. The CTM database might be down or not installed. Start the CTM database or install it. Then, retry the CTM GateWay/CORBA installation.	1. Start or install the CTM database. 2. When the server and database machines are installed on separate workstations (and before you install CTM GateWay/CORBA on the server machine), you must manually update the oratab file on the server for the Oracle SID of the remote database server. The oratab file is located in the /var/opt/oracle/ directory. 3. Retry the CTM GateWay/CORBA installation.
EID-382: The CTM server is initializing. Please try again after some time.	Wait for several minutes for the server to finish initializing.