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Quick Start Guide for CiscoWorks Network Connectivity Monitor 1.0

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Table Of Contents

Quick Start Guide for
CiscoWorks Network Connectivity Monitor 1.0

SUPPLEMENTAL LICENSE AGREEMENT

CiscoWorks Network Connectivity Monitor Overview

Package Contents

Special Note About Device Support

Server Requirements

Server Requirements for Windows

Server Requirements for Solaris

Client Requirements

Hardware and Software

Browser Requirements

Installing Network Connectivity Monitor

Installing NCM Disk 1

Installing NCM Disk 1 on Solaris

Installing NCM Disk 1 on Windows

Installing NCM Disk 2

Installing NCM Disk 2 on Solaris

Installing NCM Disk 2 on Windows

Licensing Network Connectivity Monitor

Installing a Trial License

Where to Go Next

Related Documentation

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Obtaining Additional Publications and Information


Quick Start

Quick Start Guide for
CiscoWorks Network Connectivity Monitor 1.0

1 SUPPLEMENTAL LICENSE AGREEMENT

SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CiscoWorks Network Connectivity Monitor

IMPORTANT—READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the Software License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the Software License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.

By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software. When used below, the term "server" refers to central processor unit.

1. ADDITIONAL LICENSE RESTRICTIONS.

• Installation and Use. The Software and all of its related components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product. Customer may install and use following Software components subject to the following restrictions:

– Network Connectivity Monitor Software: Customer may be installed on one (1) server in Customer's network management environment.

–Network Connectivity Monitor Console: Customer may utilize one (1) Network Connectivity Monitor, per console license certificate, in Customer's network management environment.

–Device Licenses: Customer may manage one (1) device per license certificate, in the Customer's network environment.

•Reproduction and Distribution. Customer may neither reproduce nor distribute the Software. Software may be installed on a second server, provided that the first and second servers do not use the Software simultaneously. You may make a limited number of copies of the Software for archival purposes, provided that any copy must contain all of the proprietary notices accompanying the Software. If you receive your first copy of the Software electronically, and a second copy of the Software on media, then the second copy may be used for archival purposes only.

2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.

Please refer to the Software License Agreement.

2 CiscoWorks Network Connectivity Monitor Overview

CiscoWorks Network Connectivity Monitor (NCM) Release 1.0 adds root cause analysis to the CiscoWorks product family by combining the NCM Domain Manager with the NCM Global Manager (the centerpiece of NCM domain consolidation). NCM integrates with CiscoWorks Device Fault Manager (DFM) and CiscoWorks Voice Health Monitor (VHM) to consolidate and analyze information from Cisco devices, and in real time, locate device and connectivity failures in the network infrastructure.

In this document you will find:

•A description of the features of this release and hardware and software requirements for optimal performance.

•Package contents, including links for accessing online documentation.

•Detailed procedures for installing the application.

•Information on ordering documentation and contacting Cisco Systems for additional assistance.

Package Contents

The following table lists the contents of NCM on Windows and Solaris.

Product
Consisting of

Disk 1

•NCM product installation CD containing the NCM domain manager and Topology Synchronization Adapters

•Quick start guide

•Installation guide

•User guide

Disk 2

•NCM product installation CD containing NCM domain consolidation, Open Integration server and SNMP Trap Adapter, and the Global Console

•Quick start guide

•Installation guide

•User guide


Special Note About Device Support

NCM ships with a license for 100 devices enabled. If you require add-on device license support, you must purchase additional device packs from Cisco. If you need to scale your deployment beyond a single instance of NCM, or if you need a distributed deployment of NCM, you must purchase additional NCM starter kits and relevant device licenses from Cisco. Additional NCM starter kits and relevant device licenses can be ordered through your sales representative.

Server Requirements

You can install NCM on:

•Solaris 2.7, 2.8

•Windows 2000 (Professional, Server, and Advanced Server)

•Windows XP (console only)

Note The following are server requirements for a network of up to 100 devices.

Server Requirements for Windows

Component
Minimum Requirement

Hardware

•IBM PC-compatible computer with dual Pentium III 1-GHz processors or equivalent, or higher class of server

•Color monitor with video card capable of 256 colors

•CD-ROM drive

Available memory (RAM)

•2 GB

Available disk space

•300 MB

Software

•One of the following:

–Windows 2000 Professional with Service Pack 2
Hotfix Q3052271

–Windows 2000 Server with Service Pack 2
Hotfix Q3052271

–Windows 2000 Advanced Server with
Service Pack 2 Hotfix Q3052271

1 Service Pack 3 is recommended.


Server Requirements for Solaris

Component
Minimum Requirement

Hardware

•Sunfire 280 with two 900-MHz processors or equivalent, or higher class of server

•Color monitor with video card capable of 256 colors

•CD-ROM drive

Available memory (RAM)

•2 GB

Available disk space

•300 MB on the partition on which you install the CDs (the default is /opt)

Software

One of the following:

•Solaris 2.7

•Solaris 2.8


Client Requirements

Hardware and Software

Component
Minimum Requirement

Hardware/software

One of the following:

•SunBlade 100 or equivalent, or higher class of server running Solaris 2.7 or 2.8

•Pentium III 700-MHz processor or equivalent, or higher class of server running Windows 2000 Professional with Service Pack 2
Hotfix Q3052271 , Windows 2000 Server with Service Pack 2
Hotfix Q3052271, Windows 2000 Advanced Server with Service Pack 2 Hotfix Q3052271, or Windows XP

Available memory (RAM)

•256 MB

Available disk space

•100 MB

1 Service Pack 3 is recommended.


Browser Requirements

If you want to run the Global Console as a Java applet, use one of the following browsers.

Browser
Version
Platform

Internet Explorer (recommended)

5.5

Windows 2000 Professional with Service Pack 2
Hotfix Q3052271 , Windows 2000 Advanced with Service Pack 2 Hotfix Q3052271, Windows 2000 Advanced Server with Service Pack 2 Hotfix Q3052271, or Windows XP

Navigator

4.77 or 4.79

Windows 2000 Professional with Service Pack 2
Hotfix Q3052271, Windows 2000 Advanced with Service Pack 2 Hotfix Q3052271, Windows 2000 Advanced Server with Service Pack 2 Hotfix Q305221 , Windows XP, Solaris 2.7, or Solaris 2.8

1 Service Pack 3 is recommended.


3 Installing Network Connectivity Monitor

NCM ships with two product CDs, Disk 1 and Disk 2. You must install both CDs. See the following sections for information:

•Installing NCM Disk 1

•Installing NCM Disk 2

Note If you are integrating NCM with DFM or VHM, see the Installation Guide for CiscoWorks Network Connectivity Monitor for specific product requirements and installation instructions.

Installing NCM Disk 1

See one of the following sections for information on installing NCM Disk 1 on Windows or on Solaris:

•Installing NCM Disk 1 on Solaris

•Installing NCM Disk 1 on Windows

After installing NCM Disk 1, you must install NCM Disk 2. See the "Installing NCM Disk 2" section.

Note The term BASEDIR represents the location where NCM domain manager is installed. By default, BASEDIR represents the /opt/InCharge directory for Solaris, the C:\InCharge directory for Windows, or your specified path.

Installing NCM Disk 1 on Solaris

Note You must be a UNIX superuser to install Disk 1 on Solaris.

Perform the following steps to install NCM Disk 1 on Solaris systems:

Step 1 Mount the CD-ROM:

•If the Volume Manager is running, it automatically mounts the
CD-ROM to /cdrom/ncm_disk1.

•If the Volume Manager is not running, use the mount command: 

	# mount -o ro -F hsfs DEVICE /mnt

Where DEVICE is your CD-ROM. For example, 

	# mount -o ro -F hsfs /dev/dsk/c0t6d0s0 /mnt

For device information, ask your System Administrator.

Step 2 Change directory to the mounted CD-ROM by doing one of the following:

•If the Volume Manager is running, enter the following command: 

	# cd /cdrom/ncm_disk1/solaris2

•If the Volume Manager is not running, enter the following command: 

	# cd /mnt/solaris2

Step 3 Install Disk 1 using the sminstall command: 

# ./sminstall <BASEDIR> APPLICATIONS

Cisco recommends installing Disk 1 under /opt/InCharge, referred to as BASEDIR. All software is installed under BASEDIR/smarts.

For example: 

# ./sminstall /opt/InCharge APPLICATIONS

At this point, the requirements check is automatically performed. The progress and check results are printed to the console and logged to a file. Upon completion, the results are appended to a file of the same name in the BASEDIR/smarts/conf/install directory.

If the system fails the requirements check, you are prompted to verify whether or not you want to continue. At this point, you should discontinue the installation and investigate why the check failed.

The following prompt appears: 

This program is about to install the product <product> into the directory 
<BASEDIR>. Are you sure you want to continue [n] y

Step 4 Enter y and press Return. The following prompt appears: 

Please enter the host on which the NCM Broker will be installed.

To specify the local machine, use `localhost'.

On which <host>:<port> will the NCM Broker run? [default is localhost:426]

Step 5 Press Return to accept the default host and port values (localhost:426) for the NCM Broker.

Note The specified setting of the broker is assigned to the SM_BROKER_DEFAULT variable in the shell file runcmd_env.sh. The variable becomes the default for all NCM applications and any subsequent installations.

This completes the installation process. To unmount the NCM domain manager CD-ROM from the directory, see Step 6.

Step 6 To unmount the NCM domain manager CD-ROM from the directory: 

# cd /

# umount /cdrom/ncm_disk1

# eject

At this point, continue by installing NCM Disk 2. See the "Installing NCM Disk 2 on Solaris" section for more information.

Installing NCM Disk 1 on Windows

The installation process for NCM Disk 1 on Windows is an interactive one. At almost any point in the process, you may return to a previous window, continue, or cancel the process.

Note When installing Disk 1 on a Windows host running a virus protection program, the installation tends to run slower and the program may erroneously detect a virus on certain files (such as install.tar.gz). The alert can be disregarded. To avoid this alert, turn off the virus protection program before installing Disk 1. Be sure to turn on the virus-protection software when the installation is complete.

Note You must be an Administrator to install Disk 1 on Windows.

Before you begin, close any open or active programs. Do not run other programs during the installation process.

Perform the following steps to install NCM Disk 1 on Windows:

Step 1 Insert Disk 1 into the CD-ROM drive. The Welcome window appears.

Note If the CD-ROM is already in the CD-ROM drive and you stopped the installation process to close programs, or if Autostart is disabled, double-click Setup.exe in the windows folder on your CD-ROM drive to restart the process.

Step 2 Click Next to continue. The Software License Agreement window appears.

Step 3 Read the End-User License Agreement carefully. Click Yes to accept the terms and continue. The Choose Destination Location window appears.

Step 4 Choose a destination folder for the Disk 1 software. Click Next to accept the default installation location (C:\InCharge folder) or click Browse to select a different destination. If the selected destination folder does not exist, it is created.

Note NCM software cannot be installed into a directory that has a space in its name (for example, Program Files).

The Start Copying Files window appears.

Step 5 Review the settings for installation (Components: Applications). Click Next to copy the program files.

If you wish to change any setting at this point, click Back until you return to the appropriate window and change the setting.

The NCM Broker Location window appears.

Step 6 Click Next to accept the default host and port values (localhost:426) for the NCM Broker.

After you select a broker location, Disk 1 runs command (CMD) shell scripts to install the NCM software.

The Setup Complete window appears.

Step 7 To complete the installation process, select No on the Setup Complete window to restart your computer at a later time.

Step 8 Remove the CD-ROM and click Finish.

At this point, continue by installing NCM Disk 2. See the "Installing NCM Disk 2 on Windows" section for more information.

Installing NCM Disk 2

Network Connectivity Monitor (NCM) Disk 2 contains the following NCM components:

•NCM Domain consolidation (with the Global Manager)

•NCM Open Integration server and SNMP Trap Adapter

•Global Console

See one of the following sections for information on installing NCM Disk 2 on Solaris or on Windows:

•Installing NCM Disk 2 on Solaris

•Installing NCM Disk 2 on Windows

Note The term BASEDIR (for NCM domain consolidation) represents the /opt/InCharge5 directory for Solaris, the C:\InCharge5 directory for Windows, or your specified path. NCM resides in the BASEDIR/smarts subdirectory.

Installing NCM Disk 2 on Solaris

Note To install the Global Console only, see the "Installing the Global Console Only on Solaris" section.

Note You must be a Solaris superuser to install Disk 2.

Perform the following steps to install NCM Disk 2 on Solaris:

Step 1 Insert Disk 2 into the CD-ROM drive.

Step 2 Mount the CD-ROM:

•If the Volume Manager is running, it automatically mounts the NCM domain consolidation CD-ROM to /cdrom/ncm_disk2.

•If the Volume Manager is not running, enter the mount command: 

	# mount -o ro -F hsfs DEVICE /mnt

Where DEVICE is your CD-ROM. For example: 

	# mount -o ro -F hsfs /dev/dsk/c0t6d0s0 /mnt

For device information, ask your System Administrator.

Step 3 Change directory to the mounted CD-ROM by doing one of the following:

•If the Volume Manager is running, enter the following command: 

	# cd /cdrom/ncm_disk2

• If the Volume Manager is not running, enter the following command: 

	# cd /mnt

Step 4 Execute the Setup command by entering the following command: 

#./setup

Step 5 The NCM Disk 2 installation program starts, and the following prompt appears: 

Would you like to install or uninstall Cisco product(s)?

	[I]nstall

	[U]ninstall

Choose [I]nstall or [U]ninstall, or [Q]uit (default is Quit)

Step 6 Type I for Install, and press Enter to begin the installation.

Step 7 The installation program displays the Copyright Agreement. Type A for Accept, and press Enter.

Step 8 The installation program asks you for the NCM Disk 2 installation directory. The following prompt appears: 

Installation directory, or [Q]

Choose (default is /opt/InCharge5):

Step 9 Accept the default installation directory, or type your preferred directory, and press Enter.

Note Be sure to use forward slashes ("/") for directory names. Directory names cannot contain spaces.

The default directory is /opt/InCharge5.

If the directory you chose does not yet exist, you are prompted to have it created. Type Y for Yes, and press Enter.

This screen also allows you to see the free disk space available on the local host so that you can verify that it is adequate for the components you intend to install.

The installation program displays the NCM products that are installed and prompts you to select or deselect programs for installation.

Step 10 Type S to select all listed products and press Enter.

Step 11 Type N and press Enter to proceed.

The installation program displays information about the products that will be installed and in what directory.

Step 12 Review the list of components selected for installation. Type N and press Enter to proceed and install the components. If you want to change your selection list, type B and press Enter to return to the Product Selection menu.

The program now checks for the appropriate memory and patch requirements for each component you chose.

Note If your system does not meet the memory requirement for a particular component, the installation program informs you that you have failed a system check. You are prompted to continue with the installation of that component. If you install a component with less than the minimum memory requirement on the host, the program will perform slowly.

Step 13 If you are installing components that require Java support (such as the Global Console), then you are prompted to accept the license agreements for the Java Runtime Environment (JRE).

Step 14 Read and accept the Sun Microsystems license agreements.

Press the Spacebar to scroll through the license agreement for the Java Runtime support. Type yes to agree to the license terms. The JRE is unpacked and extracted.

At this point, the JRE is installed. Next, the NCM components are installed.

Step 15 The following prompt appears: 

Where will the NCM Broker run <default is localhost:426)?

Accept the default location, or type the hostname and port number (<host>:<port>) where the NCM Broker will run. Press Enter. This installs the NCM Broker on the local machine.

Step 16 You must install the components as services; to do so, type Y and press Enter when prompted for these components:

•NCM Broker

•Domain consolidation

•SNMP Trap Adapter

•Open Integration server

Refer to the User Guide for CiscoWorks Network Connectivity Monitor for more information on managing products installed as services.

Step 17 After responding to the services prompts, you should receive the following confirmation message: 

The NCM product(s) installed successfully.

Press Enter to exit the installation.

Step 18 After completing the installation, enter the following commands to unmount the CD-ROM: 

# cd /

# umount /cdrom/ncm_disk2

# eject

Before you can use the applications, you must obtain and install an evaluation license. See the "Licensing Network Connectivity Monitor" section for additional information.

Installing the Global Console Only on Solaris

You have the option of installing only the console to any machine. Before installing the Global Console, determine the location (<host:port>) where the NCM Broker is running.

To install the Global Console on Solaris:

Step 1 Insert Disk 2 into the CD-ROM drive.

Step 2 Mount the CD-ROM.

•If the Volume Manager is running, it automatically mounts the NCM domain consolidation CD-ROM to /cdrom/ncm_disk2.

•If the Volume Manager is not running, enter the mount command: 

	# mount -o ro -F hsfs DEVICE /mnt

Where DEVICE is your CD-ROM. For example: 

	# mount -o ro -F hsfs /dev/dsk/c0t6d0s0 /mnt

For device information, ask your System Administrator.

Step 3 Change directory to the mounted CD-ROM by doing one of the following:

•If the Volume Manager is running, enter the following command: 

	# cd /cdrom/ncm_disk2

• If the Volume Manager is not running, enter the following command: 

	# cd /mnt

Step 4 Start the console-only installation by entering the following command from the CD-ROM directory: 

# ./setup --console

The installation program displays the Copyright Agreement.

Step 5 Type A to accept the Copyright Agreement and press Enter.

The following prompt appears: 

Installation directory, or [Q]

Choose (default is /opt/InCharge5):

Step 6 Accept the default directory for the installation, or type the directory name where you want the Global Console to be installed and press Enter. If the directory does not yet exist, you are prompted to have it created. The Sun Microsystems license agreement for the Java Runtime Environment (JRE) displays.

Step 7 Press the Spacebar to scroll through the license agreement for the Java Runtime support. Type yes to agree to the license terms.

The JRE is installed and the Global Console installation begins.

The following prompt appears: 

Where will the NCM Broker run <default is localhost:426)?

Step 8 Accept the default location, or type the hostname and port number (<host>:<port>) where the NCM Broker will run. Press Enter.

The following prompt appears: 

The NCM product(s) installed successfully.

Please press the [ENTER] key to exit setup.

Step 9 Press Enter to exit the installation.

Step 10 Unmount the CD-ROM by entering the following commands: 

# cd /

# umount /cdrom/ncm_disk2

# eject

Before you can use the applications, you must obtain and install an evaluation license. See the "Licensing Network Connectivity Monitor" section for additional information.

Installing NCM Disk 2 on Windows

Note To install the Global Console only, see the "Installing the Global Console Only on Windows" section.

Note When installing Disk 2 on a Windows host running a virus protection program, the installation tends to run slower and the program may erroneously detect a virus on certain files (such as install.tar.gz). The alert can be disregarded. To avoid this alert, disable the virus protection program before installing Disk 2. Be sure to enable the virus-protection software when the installation is complete.

Note You must be a Windows administrator to install Disk 2.

Perform the following steps to install NCM Disk 2 on Windows systems:

Step 1 Insert Disk 2 into the CD-ROM drive.

Step 2 Execute the Setup command.

On Windows platforms, if autorun is enabled, the default installation is for the console only. To install components other than the Global Console, select [Q] to quit the default setup. Then, access the CD-ROM drive from Windows Explorer and double-click the setup.cmd file from the CD-ROM directory.

Step 3 The NCM Disk 2 installation program starts, and the following prompt appears: 

Would you like to install or uninstall Cisco product(s)?

	[I]nstall

	[U]ninstall

Choose [I]nstall or [U]ninstall, or [Q]uit (default is Quit)

Step 4 Type I for Install, and press Enter to begin the installation. The installation program displays the Copyright Agreement.

Step 5 Type A for Accept, and press Enter.

The installation program asks you for the NCM Disk 2 installation directory. The following prompt appears: 

Installation directory, or [Q]

Choose (default is C:\InCharge5):

Step 6 Accept the default installation directory, or type your preferred directory, and press Enter.

Note Be sure to use forward slashes ("/") for directories. Directory names cannot contain spaces.

The default directory is C:/InCharge5/ .

If the directory you chose does not yet exist, you are prompted to have it created. Type Y for Yes, and press Enter.

This screen also allows you to see the free disk space available on the local host so that you can verify that it is adequate for the components you intend to install.

The installation program displays the NCM products that are installed and prompts you to select or deselect programs for installation.

Step 7 Type S to select all listed products and press Enter.

Step 8 Type N and press Enter to proceed.

The installation program displays information about the products that will be installed and in what directory.

Step 9 Review the list of components selected for installation. Type N and press Enter to proceed and install the components. If you want to change your selection list, type B and press Enter to return to the Product Selection Menu.

The program now checks for the appropriate memory and patch requirements for each component you chose.

Note If your system does not meet the memory requirement for a particular component, the installation program informs you that you have failed a system check. You are prompted to continue with the installation of that component. If you install a component with less than the minimum memory requirement on the host, the program will perform slowly.

Step 10 If you are installing components that require Java support (such as the Global Console), then you are prompted to accept the license agreements for the Java Runtime Environment (JRE).

Step 11 Read and accept the Sun Microsystems license agreements.

Press the Spacebar to scroll through the license agreement for the Java Runtime support. Type yes to agree to the license terms. The JRE is unpacked and extracted.

At this point, the JRE is installed. Next, the NCM components are installed.

The following prompt appears: 

Where will the NCM Broker run <default is localhost:426)?

Step 12 Accept the default location, or type the hostname and port number (<host>:<port>) where the NCM Broker will run. Press Enter. This installs the NCM Broker on the local machine.

Step 13 You must install the components as services; to do so, type Y and press Enter when prompted for these components:

•NCM Broker

•Domain consolidation

•SNMP Trap Adapter

•Open Integration server

Refer to the User Guide for CiscoWorks Network Connectivity Monitor for more information on managing products installed as services.After responding to the services prompts, you should receive the following confirmation message: 

The NCM product(s) installed successfully.

Step 14 Press Enter to exit the installation.

Before you can use the applications, you must obtain and install an evaluation license. See the "Licensing Network Connectivity Monitor" section for additional information.

Installing the Global Console Only on Windows

You have the option of installing only the console to any machine. If autorun is enabled on Windows platforms, then by default, this installation option is automatically invoked when Disk 2 is loaded. Before installing the Global Console, determine the location (<host:port>) where the NCM Broker is running.

To install the Global Console:

Step 1 Insert Disk 2 into the CD-ROM drive.


Step 2 Start the console-only installation by entering the following command from the CD-ROM directory: 

setup.cmd --console

(Optionally, from Windows Explorer, right-click the CD-ROM directory and choose Autoplay.)

The installation program displays the Copyright Agreement.

Step 3 Type A to accept the Copyright Agreement and press Enter.

The following prompt appears: 

Installation directory, or [Q]

Choose (default is C:/InCharge5):

Step 4 Accept the default directory for the installation, or type the directory name where you want the Global Console to be installed and press Enter. If the directory does not yet exist, you are prompted to have it created.

The Sun Microsystems license agreement for the Java Runtime Environment (JRE) displays.

Step 5 Press the Spacebar to scroll through the license agreement for the Java Runtime support. Type yes to agree to the license terms.

The JRE is installed and the Global Console installation begins.

The following prompt appears: 

Where will the NCM Broker run <default is localhost:426)?

Step 6 Accept the default location, or type the host name and port number (<host>:<port>) where the NCM Broker will run. Press Enter.

The following prompt appears: 

The NCM product(s) installed successfully.

Please press the [ENTER] key to exit setup.

Step 7 Press Enter to exit the installation.

Before you can use the applications, you must obtain and install an evaluation license. See the "Licensing Network Connectivity Monitor" section for additional information.

4 Licensing Network Connectivity Monitor

After Disk1 (NCM domain manager) and Disk 2 (NCM domain consolidation) are installed, the software must be licensed before it can be used.

Contact Cisco TAC to obtain either an NCM trial license (also called an evaluation license) or a permanent license. In either instance, Cisco provides one license for NCM. This license covers both NCM domain consolidation and NCM domain manager features. See the Licensing Notes for CiscoWorks Network Connectivity Monitor for information on how to contact Cisco to obtain a license.

NCM uses version 7.2 of the FLEXlm licensing software from Globetrotter Software, Inc. The FLEXlm License Server must run on the machine on which NCM domain consolidation (with the Global Manager) is installed.

See the "Installing a Trial License" section for information on installing licenses.

Installing a Trial License

When you receive your trial license file (sent by e-mail), you should copy the NCM domain consolidation license file, trial.dat, to the BASEDIR/smarts/local/conf directory (for example, C:\InCharge5\smarts\local\conf on Windows), and copy it to the NCM domain manager BASEDIR/smarts/conf directory (for example, C:\InCharge\smarts\conf on Windows). Once the license is installed, the system must be restarted before you can begin using the Network Connectivity Monitor software.

Note During the installation of Disk 2, a file named trial.dat is installed to the BASEDIR/smarts/local/conf directory. However, this file is empty and must be replaced by a valid evaluation license.

See the User Guide for CiscoWorks Network Connectivity Monitor for information about installing a permanent license.

After you have installed either a permanent or an evaluation license, you can begin using NCM. See the "Where to Go Next" section for more information.

5 Where to Go Next

After you have installed the required CDs and a license, you must deploy NCM before you can begin using NCM. See the Installation Guide for CiscoWorks Network Connectivity Monitor for more information.

After you perform the required startup tasks, you are ready to monitor and troubleshoot your NCM environment.

For information about NCM, see the User Guide for CiscoWorks Network Connectivity Monitor. You can access this document in PDF in the Documentation directory on the NCM product CD.

Related Documentation

Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the documentation on Cisco.com for any updates.

For information about installing, troubleshooting, and using NCM, see the following sources of information.

To learn
more about...
See this document
NCM Package (Printed Copy)
NCM CDs (PDF1 in Documentation directory)
Cisco.com
(PDF1 and HTML)

The known product bugs (DDTSs)

Release Notes for CiscoWorks Network Connectivity
Monitor Release 1.0 on Solaris and Windows

Yes

No

Yes

Performing a typical installation

Installation and Setup Guide for CiscoWorks Network Connectivity Monitor
(DOC-7815278=)

No

Yes

Yes

Features, tasks, and troubleshooting

User Guide for CiscoWorks Network Connectivity Monitor (DOC-7815279=)

No

Yes

Yes

1 Requires Adobe Acrobat 4.0 or later.


Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco web sites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Registered Cisco.com users can order the Documentation CD-ROM (Customer Order Number DOC-CONDOCCD=) through the online Subscription Store:

http://www.cisco.com/go/subscription

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can email your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

•Cisco.com provides a broad range of features and services to help you with these tasks:

•Streamline business processes and improve productivity

•Resolve technical issues with online support

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Cisco TAC Website

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/en/US/support/index.html

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco monthly periodical that provides industry professionals with the latest information about the field of networking. You can access Packet magazine at this URL:

http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html

•iQ Magazine is the Cisco monthly periodical that provides business leaders and decision makers with the latest information about the networking industry. You can access iQ Magazine at this URL:

http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.html

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in the design, development, and operation of public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_
journal.html

Copyright ©1996-2003 by System Management ARTS Incorporated. All rights reserved.

The Software and all intellectual property rights related thereto constitute trade secrets and proprietary data of SMARTS and any third party from whom SMARTS has received marketing rights, and nothing herein shall be construed to convey any title or ownership rights to you. Your right to copy the software and this documentation is limited by law. Making unauthorized copies, adaptations, or compilation works is prohibited and constitutes a punishable violation of the law. Use of the software is governed by its accompanying license agreement. The documentation is provided "as is" without warranty of any kind. In no event shall System Management ARTS Incorporated ("SMARTS") be liable for any loss of profits, loss of business, loss of use of data, interruption of business, or for indirect, special, incidental, or consequential damages of any kind, arising from any error in this documentation.

The InCharge products mentioned in this document are covered by pending patent applications and one or more of the following U.S. patents: 5,528,516,  5,661,668,  6,249,755,  10,124,881, and 60,284,860.

"InCharge," the InCharge logo, "SMARTS," the SMARTS logo, "Graphical Visualization," "Authentic Problem," "Codebook Correlation Technology," and "Instant Results Technology" are trademarks or registered trademarks of System Management ARTS Incorporated. All other brand or product names are trademarks or registered trademarks of their respective companies or organizations.

Third-Party Software. The Software may include software of third parties from whom SMARTS has received marketing rights and is subject to some or all of the following additional terms and conditions:

Bundled Software

Sun Microsystems, Inc., Java(TM) Interface Classes, Java API for XML Parsing, Version 1.1. "Java" and all Java-based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. SMARTS is independent of Sun Microsystems, Inc.

W3C IPR Software

Copyright © 2001-2002 World Wide Web Consortium (http://www.w3.org), (Massachusetts Institute of Technology (http://www.lcs.mit.edu), Institut National de Recherche en Informatique et en Automatique (http://www.inria.fr), Keio University (http://www.keio.ac.jp)). All rights reserved (http://www.w3.org/Consortium/Legal/). Note: The original version of the W3C Software Copyright Notice and License can be found at http://www.w3.org/Consortium/Legal/copyright-software-19980720.

The Apache Software License, Version 1.1

Copyright ©1999-2002 The Apache Software Foundation. All rights reserved. Redistribution and use of Apache source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of Apache source code must retain the above copyright notice, this list of conditions and the Apache disclaimer as written below.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the Apache disclaimer as written below in the documentation and/or other materials provided with the distribution.

3. The end-user documentation included with the redistribution, if any, must include the following acknowledgment:

"This product includes software developed by the Apache Software Foundation (http://www.apache.org/)."

Alternately, this acknowledgment may appear in the software itself, if and wherever such third-party acknowledgments normally appear.

4. The names "The Jakarta Project", "Tomcat", "Xalan" and "Apache Software Foundation" must not be used to endorse or promote products derived from Apache software without prior written permission. For written permission, please contact apache@apache.org.

5. Products derived from this Apache software may not be called "Apache," nor may "Apache" appear in their name, without prior written permission of the Apache Software Foundation.

APACHE DISCLAIMER: THIS APACHE SOFTWARE FOUNDATION SOFTWARE IS PROVIDED "AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE APACHE SOFTWARE FOUNDATION OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

This Apache software consists of voluntary contributions made by many individuals on behalf of the Apache Software Foundation and was originally based on software copyright © 1999, Lotus Development Corporation., http://www.lotus.com. For information on the Apache Software Foundation, please see http://www.apache.org.

FLEXlm Software

© 1994 - 2002, GLOBEtrotter Software Inc. All rights reserved. "GLOBEtrotter" and "FLEXlm" are registered trademarks of GLOBEtrotter Software Inc. For product and legal information, see http://www.globetrotter.com/manual.htm.

ptmalloc Software

© 1997 - 2002 Wolfram Gloger. All rights reserved. PERMITTED USES. Permission to use, copy, modify, distribute, and sell the ptmalloc software and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notice and this permission notice appear in all copies of the Software and related documentation, and (ii) the name of Wolfram Gloger may not be used in any advertising or publicity relating to the Software.

LIMITATION OF LIABILITY. THE PTMALLOC SOFTWARE IS PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL WOLFRAM GLOGER BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SMARTS SOFTWARE.

JfreeChart - Java library for GIF generation

The Software is a "work that uses the library" as defined in GNU Lesser General Public License Version 2.1, February 1999 Copyright © 1991, 1999 Free Software Foundation, Inc., and is provided "AS IS" WITHOUT WARRANTY OF ANY KIND EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE LIBRARY IS WITH YOU. SHOULD THE LIBRARY PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE LIBRARY AS PERMITTED IN THE ABOVE-REFERENCED LICENSE BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE LIBRARY (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARITES OR A FAILURE OF THE LIBRARY TO OPERATE WITH ANY OTHER SOFTWARE), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. JfreeChart library (included herein as .jar files) is provided in accordance with, and its use is covered by the GNU Lesser General Public License Version 2.1, which is set forth at http://www.object-refinery.com/lgpl.html/.

BMC - product library

The Software contains technology (product library or libraries) owned by BMC Software, Inc. ("BMC Technology"). BMC Software, Inc., its affiliates and licensors (including SMARTS) hereby disclaim all representations, warranties and liability for the BMC Technology.

Crystal Decisions Products

The Software may contain certain software and related user documentation Crystal Enterprise Professional, Crystal Reports Professional and/or Crystal Analysis Professional) that are owned by Crystal Decisions, Inc., 895 Emerson Street, Palo Alto, CA 94301 ("Crystal Decisions"). All such software products are the technology of Crystal Decisions. The use of all Crystal Decisions software products is subject to a separate license agreement included with the Software electronically, in written materials, or both. YOU MAY NOT USE THE CRYSTAL DECISIONS SOFTWARE UNLESS AND UNTIL YOU READ, ACKNOWLEDGE AND ACCEPT THE TERMS AND CONDITIONS OF THE CRYSTAL DECISIONS' SOFTWARE LICENSE AGREEMENT. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS OF THE CRYSTAL DECISIONS' SOFTWARE LICENSE, YOU MAY RETURN, WITHIN THIRTY (30) DAYS OF PURCHASE, THE MEDIA PACKAGE AND ALL ACCOMPANYING ITEMS (INCLUDING WRITTEN MATERIALS AND BINDERS OR OTHER CONTAINERS) RELATED TO THE CRYSTAL DECISIONS' TECHNOLOGY, TO SMARTS FOR A FULL REFUND; OR YOU MAY WRITE, CRYSTAL WARRANTIES, P.O. BOX 67427, SCOTTS VALLEY, CA 95067, U.S.A.

GNU Cygwin utilities

Cygwin utilities are used by the Software's install and uninstall programs. The Cygwin utilities are resident on the CD on which the Software was delivered to you, and are installed to the host machine. The Cygwin utilities software program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License (GPL) as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version. The full text of the applicable GNU GPL is available for viewing at http://www.cygwin.com/COPYING. You may also request a copy of the GPL from the Free Software Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA 02111-1307, USA. The Cygwin utilities program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.

For a period of three years from the date of your license for the Software, you are entitled to receive under the terms of Sections 1 and 2 of the GPL, for a charge no more than SMARTS' cost of physically performing source distribution, a complete machine-readable copy of the corresponding source code for the GNU Cygwin utilities provided to you hereunder by requesting such code from SMARTS in writing: Attn: Customer Support, SMARTS, 44 South Broadway, White Plains, New York 10601.

GNU eTeks PJA Toolkit
Copyright © 2000-2001 Emmanuel PUYBARET/eTeks info@eteks.com. All Rights Reserved.

The eTeks PJA Toolkit is resident on the CD on which the Software was delivered to you. Additional information is available at eTEks' web site: http://www.eteks.com. The eTeks PJA Toolkit program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License (GPL) as published by the Free Software Foundation; version 2 of the License. The full text of the applicable GNU GPL is available for viewing at http://www.gnu.org/copyleft/gpl.txt. You may also request a copy of the GPL from the Free Software Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA 02111-1307, USA. The eTeks PJA Toolkit program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.

For a period of three years from the date of your license for the Software, you are entitled to receive under the terms of Sections 1 and 2 of the GPL, for a charge no more than SMARTS' cost of physically performing source distribution, a complete machine-readable copy of the corresponding source code for the GNU eTeks PJA Toolkit provided to you hereunder by requesting such code from SMARTS in writing: Attn: Customer Support, SMARTS, 44 South Broadway, White Plains, New York 10601.

IBM Runtime for AIX

The Software contains the IBM Runtime Environment for AIX(R), Java™ 2 Technology Edition Runtime Modules © Copyright IBM Corporation 1999, 2000 All Rights Reserved.

HP-UX Runtime Environment for the Java™ 2 Platform

The Software contains the HP-UX Runtime for the Java™ 2 Platform, distributed pursuant to and governed by Hewlett-Packard Co. ("HP") software license terms set forth in detail at: http://www.hp.com. Please check the Software to determine the version of Java runtime distributed to you.

DataDirect Technologies

Portions of this software are copyrighted by DataDirect Technologies, 1991-2002.