Table Of Contents
Supplement and Read Me First for Cisco Network Connectivity Center Updated for RPSM Release 1.1
Supplemental License Agreement
Installing Network Connectivity Monitor 1.1
Installing Service Assurance Manager
Installing NCM IP Availability Manager
Troubleshooting the NCM Installation
Installing Other Cisco NCC Applications
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Supplement and Read Me First for Cisco Network Connectivity Center Updated for RPSM Release 1.1
This document contains Cisco-specific information to supplement the Cisco Network Connectivity Center (Cisco NCC) documentation provided by SMARTS and Cisco. This information includes:
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Supplemental License Agreement
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Acknowledgements
Cisco NCC is a suite of products that complement existing Network Connectivity Monitor (NCM) installations, providing multiservice solutions.
This product is offered to Cisco Systems customers in cooperation with SMARTS.
Supplemental License Agreement
SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: Cisco Network Connectivity Center products
IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the Software License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the Software License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.
By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software. When used below, the term "server" refers to central processor unit.
1. ADDITIONAL LICENSE RESTRICTIONS.
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A data center/NOC (network operating center) is classified as a central location for network management and can include a server farm environment. Licenses for software are issued per unique site. Should a data center/NOC span 2 floors, separate rooms, separate buildings, separate geographical locations, the licensing would require that a license be purchased for each.
A failover server is a secondary system utilized as a back-up to a primary (sometimes called master) production system. The only time it would be utilized as the production server is if the primary server had a catastrophic failure. The back-up server could be located in the same site or in a different site.
The purpose of the test lab server is to reside in a non-production environment for use in testing systems and software prior to it being put into a production environment. The intention is for this server to never be used in a production environment.
Customer may install and use the following Software products, which are subject to the following restrictions:
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Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
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Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
Concurrent User Licenses: Customer may run one (1) concurrent use per license certificate, in the Customer's network environment.
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Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
Concurrent User Licenses: Customer may run one (1) concurrent use per license certificate, in the Customer's network environment.
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Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
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Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
Device Licenses: Customer may manage the number of devices specified in the applicable license certificate, in the Customer's network environment.
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Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
Device Licenses: Customer may manage the number of devices specified in the applicable license certificate, in the Customer's network environment.
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Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
Managed Host Licenses: Customer may manage the number of hosts specified in the applicable license certificate, in the Customer's network environment.
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Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
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Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
Device Licenses: Customer may manage the number of devices specified in the applicable license certificate, in the Customer's network environment.
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Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
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Device Licenses: Customer may manage the number of devices specified in the applicable license certificate, in the Customer's network environment.
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2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
Please refer to the Software License Agreement.
Cisco NCC Components
Cisco NCC contains the following products:
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Licensing Notes for Cisco NCC
Cisco NCC products must be licensed before you can use them.
You must obtain a trial license (also called an evaluation or temporary license) or permanent license before you can use the product.
The trial license allows you to install production software on a single machine to start the Cisco NCC or NCM deployment. Once the deployment has been designed and the number of target hosts has been identified, you should request a permanent license.
For a trial license, submit an email to cncc-eval-req@external.cisco.com and provide the following information:
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If you are requesting a permanent license, follow the instructions in the Software License Claim Certificate (shipped as hardcopy with your software).
For detailed information on installing and working with license files, see
Chapter 3, "Licensing NCM Software," in the Network Connectivity Monitor System Administration Guide.Getting Help With Licensing
If you have trouble with the licensing software or this document, do one of the following:
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Installation Notes
When installing Cisco NCC products, keep the following in mind:
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Installing Network Connectivity Monitor 1.1
This section summarizes the steps required to install NCM 1.1 on a Solaris or Windows machine either as a standalone product or integrated with LMS and ITEM.
For information about other NCM deployment configurations, and for more detailed installation instructions, please see the following documents:
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Before You Begin
Before you begin installing NCM 1.1, do the following:
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Installing Service Assurance Manager
Follow these steps to install Service Assurance Manager (NCM Disk 1) on Solaris and Windows systems.
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Note
Step 1
Step 2
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<cdrom>/suite/setup-solaris.sh•
<cdrom>/suite/setup-winnt.exewhere <cdrom> is the name of the CD-ROM (for example, D:\).
Step 3
Step 4
Note
To proceed with the installation, click Next.
Step 5
Step 6
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Step 7
Step 8
Step 9
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Caution
Click Next.
Step 10
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Note
Click Next.
Step 11
Note
Click Next.
Step 12
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Click Next.
Step 13
Click Next.
Step 14
Step 15
Installing NCM IP Availability Manager
Follow these steps to install NCM IP Availability Manager (NCM Disk 2) on Solaris and Windows systems.
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Step 1
Step 2
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<cdrom>/suite/setup-solaris.sh•
<cdrom>/suite/setup-winnt.exewhere <cdrom> is the name of the CD-ROM (for example, D:\).
Step 3
Step 4
Note
To proceed with the installation, click Next.
Step 5
Step 6
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Step 7
Step 8
Step 9
Caution
Click Next.
Step 10
Click Next.
Step 11
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Click Next.
Step 12
Step 13
Step 14
If you plan to integrate NCM with LMS or ITEM, see the Integration Guide for Network Connectivity Monitor for more information.
If you do not plan to integrate NCM with LMS or ITEM, after you install Availability Manager, do the following:
Step 1
Step 2
Step 3
Step 4
To start NCM, you must start the NCM Global Console. Do one of the following:
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cd /opt/InCharge6/SAM/smarts/binsm_gui &For more information about the Global Console, see the Network Connectivity Monitor Operator's Guide.
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Troubleshooting the NCM Installation
To troubleshoot any NCM installation problems, do the following:
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/InCharge6/SAM/smarts/bin/brcontrolShutting Down NCM
To shut down NCM, do one of the following:
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Restarting NCM
To restart NCM, do one of the following:
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Uninstalling NCM
Perform the following steps to uninstall NCM from Windows and Solaris systems.
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Step 1
/etc/init.d/ic-serviced statusStep 2
Step 3
Step 4
Step 5
Step 6
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Documentation Errata
All references to contacting SMARTS for technical support should instead refer to contacting Cisco TAC for support.
RPSM 1.1 is referred to as "Network Protocol Manager" in the documentation; however, the product name remains "RPSM" in the Cisco NCC product suite.
In the InCharge Network Protocol Management Suite Release Notes Version 1.1, PR12722 (Network Protocol Manager May Hang After Availability Manager is Restarted with Empty Repository) should instead be PR12720.
The following issues were excluded from InCharge Network Protocol Management Suite Release Notes Version 1.1:
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Issue: OSPF server may core dump when being shut down
Resolution: This problem occurs very infrequently when the server shuts down, but it does not prevent the server from being restarted. There is no workaround.
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Issue: Uninstalling RPSM gives the error message that it was unsuccessful. The log file reports that lib directory could not be deleted.
Resolution: The error message is incorrect because the removal of the lib directory does occur. This error can be ignored.
Installing Other Cisco NCC Applications
Each Cisco NCC application contain its own installation guide on its own product CD-ROMs. The following list contains installation errata:
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# DomainType definition for MPLS
DomainType
{
ConfFile = "dxa-mpls-vpn-ics.conf";
MinimumCertainty = 0.24;
SmoothingInterval = 65;
Name = "INCHARGE-MPLS";
}
Documentation Roadmap
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Table 1 describes the product documentation that is available as well as the documentation you should refer to when installing a particular product.
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Table 1 Documentation Roadmap
All Products
Supplement and Read Me First for Cisco Network Connectivity Center Updated for RPSM Release 1.1
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InCharge Common Information Model Version 1.3 Wall Chart
PDF (ICIM_v13_poster.pdf) in the following directories on the documentation CD-ROM:
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InCharge ASL Reference Guide Version 6.2
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All products (cont.)
InCharge End User License Agreement
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Cisco Network Connectivity Center Perl Reference Guide
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ICIM Reference
HTML in SAM directory on the documentation CD-ROM.
Network Connectivity Monitor
Release Notes for Network Connectivity Monitor 1.1
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Integration Guide for Network Connectivity Monitor
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Network Connectivity Monitor System Administration Guide
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Network Connectivity Monitor IP Availability Manager User's Guide
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Network Connectivity Monitor IP Deployment Guide
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Network Connectivity Monitor (cont.)
Network Connectivity Monitor IP Discovery Guide
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Network Connectivity Monitor IP Management Suite Installation Guide
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Network Connectivity Monitor Service Assurance Manager Adapter Platform User's Guide
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Network Connectivity Monitor Service Assurance Management Suite Installation Guide
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Network Connectivity Monitor Service Assurance Manager Notification Adapters User's Guide
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Network Connectivity Monitor (cont.)
Network Connectivity Monitor Operator's Guide
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An Introduction to Network Connectivity Monitor Service Assurance Manager
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Network Connectivity Monitor Service Assurance Manager Configuration Guide
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Supported Devices for Network Connectivity Monitor 1.1
HTML on Cisco.com at http://www.cisco.com/en/US/products/sw/cscowork/ps4879/products_device_support_table09186a0080308196.html
Cisco NCC NCM Adapter for Hewlett Packard OpenView Network Node Manager
Network Connectivity Monitor IP Management Suite Installation Guide
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InCharge IP Adapters User's Guide Version 6.0
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Cisco NCC NCM Adapter for Tivoli/
NetViewNetwork Connectivity Monitor IP Management Suite Installation Guide
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InCharge IP Adapters User's Guide Version 6.0
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Cisco NCC Business Impact Manager
Network Connectivity Monitor Service Assurance Management Suite Installation Guide
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InCharge IP Adapters User's Guide Version 6.2
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InCharge Release Notes Version 6.2
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Cisco NCC Business Impact Manager (cont.)
Network Connectivity Monitor Documentation Roadmap April 2004
PDF (roadmap.pdf) in the following directories on the documentation CD-ROM:
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FLEXlm End Users Guide Version 9.2
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Cisco NCC Business Dashboard
Network Connectivity Monitor Service Assurance Management Suite Installation Guide
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InCharge Service Assurance Manager Business Dashboard Configuration Guide Version 6.2
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Cisco NCC Business Dashboard (cont.)
InCharge Release Notes Version 6.2
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Network Connectivity Monitor Documentation Roadmap April 2004
PDF (roadmap.pdf) in the following directories on the documentation CD-ROM:
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FLEXlm End Users Guide Version 9.2
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Cisco NCC Report Manager
Network Connectivity Monitor Service Assurance Management Suite Installation Guide
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InCharge Service Assurance Manager User's Guide for Report Manager Version 1.2
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InCharge Release Notes Version 6.2
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Network Connectivity Monitor Documentation Roadmap April 2004
PDF (roadmap.pdf) in the following directories on the documentation CD-ROM:
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Cisco NCC Report Manager (cont.)
FLEXlm End Users Guide Version 9.2
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Cisco NCC SQL Data Interface Adapter
Network Connectivity Monitor Service Assurance Management Suite Installation Guide
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InCharge Service Assurance Manager SQL Data Interface Adapter User's Guide Version 1.2
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InCharge Release Notes Version 6.2
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Cisco NCC SQL Data Interface Adapter (cont.)
FLEXlm End Users Guide Version 9.2
flex_ug.pdf
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Network Connectivity Monitor Documentation Roadmap April 2004
PDF (roadmap.pdf) in the following directories on the documentation CD-ROM:
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Cisco NCC Adapter for Remedy
Network Connectivity Monitor Service Assurance Management Suite Installation Guide
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InCharge Service Assurance Manager User's Guide for Remedy Adapter Version 6.0
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Cisco NCC Adapter for Remedy (cont.)
InCharge Release Notes Version 6.2
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Network Connectivity Monitor Documentation Roadmap April 2004
PDF (roadmap.pdf) in the following directories on the documentation CD-ROM:
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FLEXlm End Users Guide Version 9.2
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Cisco NCC Adapter for TIBCO
Network Connectivity Monitor Service Assurance Management Suite Installation Guide
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InCharge Service Assurance Manager Notification Adapters User's Guide Version 6.0
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InCharge Release Notes Version 6.2
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Network Connectivity Monitor Documentation Roadmap April 2004
PDF (roadmap.pdf) in the following directories on the documentation CD-ROM:
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Cisco NCC XML Adapter
Network Connectivity Monitor Service Assurance Management Suite Installation Guide
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InCharge XML Adapter User's Guide Version 1.0
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InCharge Release Notes Version 6.2
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Network Connectivity Monitor Documentation Roadmap April 2004
PDF (roadmap.pdf) in the following directories on the documentation CD-ROM:
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Cisco NCC XML Adapter (cont.)
FLEXlm End Users Guide Version 9.2
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Cisco NCC Adapter for InfoVista
Network Connectivity Monitor Service Assurance Management Suite Installation Guide
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InCharge Service Assurance Manager User's Guide for InfoVista Adapter Version 1.0
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InCharge Release Notes Version 6.2
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Cisco NCC Adapter for InfoVista (cont.)
Network Connectivity Monitor Documentation Roadmap April 2004
PDF (roadmap.pdf) in the following directories on the documentation CD-ROM:
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FLEXlm End Users Guide Version 9.2
flex_ug.pdf
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Cisco NCC Adapter for NetIQ AppManager
Network Connectivity Monitor Service Assurance Management Suite Installation Guide
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InCharge Service Assurance Manager User's Guide for NetIQ AppManager Adapter Version 1.0
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Cisco NCC Adapter for NetIQ AppManager (cont.)
InCharge Release Notes Version 6.2
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Network Connectivity Monitor Documentation Roadmap April 2004
PDF (roadmap.pdf) in the following directories on the documentation CD-ROM:
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FLEXlm End Users Guide Version 9.2
flex_ug.pdf
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Cisco NCC Adapter for Concord eHealth
Network Connectivity Monitor Service Assurance Management Suite Installation Guide
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InCharge Service Assurance Manager User's Guide for Concord eHealth Adapter Version 1.0
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InCharge Release Notes Version 6.2
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Network Connectivity Monitor Documentation Roadmap April 2004
PDF (roadmap.pdf) in the following directories on the documentation CD-ROM:
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Cisco NCC Adapter for Concord eHealth (cont.)
FLEXlm End Users Guide Version 9.2
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Cisco NCC Application Services Manager
InCharge Application Services Manager Deployment Guide
Version 5.0.1•
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InCharge Application Services Manager SMART Adapters User's Guide Version 5.0.1
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InCharge Application Services Manager User's Guide Version 5.0.1
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InCharge Installation Guide Version 5.0.1
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Cisco NCC Application Services Manager (cont.)
InCharge Release Notes Version 5.0.1
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InCharge Service Assurance Manager Configuration Guide
Version 5.0.1•
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InCharge Service Assurance Manager Operator's Guide Version 5.0.1
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InCharge Common Information Model Version 1.2 Wall Chart
ICIM_v12_poster.pdf
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Cisco NCC BMC Patrol Adapter
InCharge Installation Guide Version 5.0.1
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Cisco NCC Concord System
EDGE AdapterInCharge Installation Guide Version 5.0.1
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InCharge Application Services Manager SMART Adapters User's Guide Version 5.0.1
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Cisco NCC ATM/Frame Relay Manager
InCharge Availability Manager for Wide Area Networks Installation Guide for UNIX Version 1.0
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InCharge ATM/Frame Relay Availability Manager User Guide
Version 1.0•
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Cisco NCC ATM/Frame Relay Adapter for Cisco WAN Manager
InCharge Availability Manager for Wide Area Networks Installation Guide for UNIX Version 1.0
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InCharge ATM/Frame Relay Availability Manager User Guide
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Cisco NCC MPLS/VPN Manager
InCharge Installation Instructions for MPLS/VPN Manager Version 1.0
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InCharge MPLS/VPN Manager User's Guide Version 1.0
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Cisco NCC1 Routing Protocol Services Manager
InCharge Network Protocol Manager for BGP User's Guide Version 1.1
PDF on Cisco.com at http://www.cisco.com/application/pdf/en/us/guest/products/ps6445/c1626/ccmigration_09186a008047b60a.pdf
InCharge Network Protocol Manager Configuration Guide Version 1.1
PDF on Cisco.com at http://www.cisco.com/application/pdf/en/us/guest/products/ps6445/c1626/ccmigration_09186a008047b5f5.pdf
InCharge IP Discovery Guide Supplement for Networking Protocols Version 1.1
PDF on Cisco.com at http://www.cisco.com/application/pdf/en/us/guest/products/ps6445/c1626/ccmigration_09186a008047b60b.pdf
InCharge Network Protocol Management Suite Installation Guide Version 1.1
PDF on Cisco.com at http://www.cisco.com/application/pdf/en/us/guest/products/ps6445/c1097/ccmigration_09186a008047b617.pdf
Cisco NCC Routing Protocol Services Manager (cont.)
InCharge Network Protocol Manager for OSPF User's Guide Version 1.1
PDF on Cisco.com at http://www.cisco.com/application/pdf/en/us/guest/products/ps6445/c1626/ccmigration_09186a008047b60d.pdf
InCharge Network Protocol Management Suite Release Notes Version 1.1
PDF on Cisco.com at http://www.cisco.com/application/pdf/en/us/guest/products/ps6445/c1178/ccmigration_09186a008047b604.pdf
InCharge Documentation Roadmap
PDF on Cisco.com at http://www.cisco.com/application/pdf/en/us/guest/products/ps6445/c1542/ccmigration_09186a008047b619.pdf
Cisco NCC Application Connectivity Monitor with SmartPack applied
InCharge Installation Guide Version 5.0.1
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InCharge 6.0 Read Me First December 2003
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SmartPack Release Notes
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InCharge Service Assurance Manager Failover System User's Guide
Version 6.0•
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InCharge Release Notes Version 6.0
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Cisco NCC NCM Adapter for Hewlett Packard OpenView Network Node Manager
InCharge Release Notes Version 6.2
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Network Connectivity Monitor Documentation Roadmap April 2004
PDF (roadmap.pdf) in the following directories on the documentation CD-ROM:
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FLEXlm End Users Guide Version 9.2
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Cisco NCC NCM Adapter for Tivoli/
NetViewInCharge Release Notes Version 6.2
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Network Connectivity Monitor Documentation Roadmap April 2004
PDF (roadmap.pdf) in the following directories on the documentation CD-ROM:
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FLEXlm End Users Guide Version 9.2
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1 RPSM 1.1 documentation appears online only; it is not contained on the documentation CD-ROM.
Additional Information Online
Cisco NCC MPLS/VPN Manager, Cisco NCC Routing Protocol Services Manager, and Cisco NCC ATM/Frame Relay Manager support incremental device updates (IDUs). An IDU is a software package that enables an application to support new devices. An IDU might also contain bug fixes. You can download IDUs and their Readme files by logging into Cisco.com at http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-ncm.
You can also obtain any published patches from the download site.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://cisco.com/univercd/cc/td/doc/pcat/
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Documentation Roadmap" section.
Copyright © 2005 Cisco Systems, Inc.
All rights reserved.
