Table Of Contents
Supplement and Read Me First for Cisco Network Connectivity Center
Acknowledgements
Supplemental License Agreement
Licensing Notes for CNCC and NCM
Getting Help With Licensing
Installation Notes
Installing Network Connectivity Monitor 1.1
Before You Begin
Installing Service Assurance Manager
Installing NCM IP Availability Manager
Troubleshooting the NCM Installation
Shutting Down NCM
Restarting NCM
Uninstalling NCM
Documentation Errata
Documentation Roadmap
Additional Information Online
Obtaining Documentation
Cisco.com
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco Technical Support Website
Submitting a Service Request
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Supplement and Read Me First for Cisco Network Connectivity Center
This document contains Cisco-specific information to supplement the Cisco Network Connectivity Center (CNCC) documentation provided by SMARTS and Cisco. This information includes:
•
Acknowledgements
•Supplemental License Agreement
•Licensing Notes for CNCC and NCM
•Installation Notes
•Installing Network Connectivity Monitor 1.1
•Documentation Errata
•Documentation Roadmap
•Additional Information Online
•Documentation Errata
•Obtaining Documentation
•Documentation Feedback
•Obtaining Technical Assistance
•Obtaining Additional Publications and Information
Note Network Connectivity Monitor 1.1 is included with CNCC and can be ordered separately.
Acknowledgements
Cisco Network Connectivity Center (CNCC) is a suite of products that complement existing Network Connectivity Monitor (NCM) installations, providing multiservice solutions.
This product is offered to Cisco Systems customers in cooperation with SMARTS.
Supplemental License Agreement
SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: Cisco Network Connectivity Center products
IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the Software License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the Software License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.
By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software. When used below, the term "server" refers to central processor unit.
1. ADDITIONAL LICENSE RESTRICTIONS.
•Device Restricted Version. Customers whose requirements exceed the minimum user license must purchase additional right to use licenses per product.
•Installation and Use. The Software and all of its related components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product.
A data center/NOC (network operating center) is classified as a central location for network management and can include a server farm environment. Licenses for software are issued per unique site. Should a data center/NOC span 2 floors, separate rooms, separate buildings, separate geographical locations, the licensing would require that a license be purchased for each.
A failover server is a secondary system utilized as a back-up to a primary (sometimes called master) production system. The only time it would be utilized as the production server is if the primary server had a catastrophic failure. The back-up server could be located in the same site or in a different site.
The purpose of the test lab server is to reside in a non-production environment for use in testing systems and software prior to it being put into a production environment. The intention is for this server to never be used in a production environment.
Customer may install and use the following Software products, which are subject to the following restrictions:
–Business Impact Manager: Customer may install in one (1) NOC/Data Center in Customer's network management environment.
Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
–Business Dashboard: Customer may install in one (1) NOC/Data Center in Customer's network management environment.
Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
Concurrent User Licenses: Customer may run one (1) concurrent use per license certificate, in the Customer's network environment.
–Report Manager: Customer may install in one (1) NOC/Data Center in Customer's network management environment.
Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
Concurrent User Licenses: Customer may run one (1) concurrent use per license certificate, in the Customer's network environment.
–Adapters: Customer may install in one (1) NOC/Data Center in Customer's network management environment.
Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
–Network Protocol Manager: may install in one (1) NOC/Data Center and manage fifty (50) NPM devices in Customer's network management environment.
Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
Device Licenses: Customer may manage the number of devices specified in the applicable license certificate, in the Customer's network environment.
–MPLS VPN Manager: Customer may install in one (1) NOC/Data Center manage one hundred (100) MPLS VPN devices in Customer's network management environment.
Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
Device Licenses: Customer may manage the number of devices specified in the applicable license certificate, in the Customer's network environment.
–Application Services Manager: Customer may install in one (1) NOC/Data Center and manage fifty (50) ASM hosts in Customer's network management environment.
Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
Managed Host Licenses: Customer may manage the number of hosts specified in the applicable license certificate, in the Customer's network environment.
–Application Connectivity Monitor: Customer may install in one (1) NOC/Data Center and manage twenty (20) ACM hosts in Customer's network management environment.
Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
–ATM/Frame Relay Manager: Customer may install in one (1) NOC/Data Center in Customer's network management environment.
Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
Device Licenses: Customer may manage the number of devices specified in the applicable license certificate, in the Customer's network environment.
–Network Connectivity Monitor: Customer may install in one (1) NOC/Data Center in Customer's network management environment.
Customer may install one (1) Failover/Test lab license per NOC/Data Center per Failover/Test License purchased.
–Network Connectivity Monitor Console: Customer may utilize one (1) Network Connectivity Monitor, per console license certificate, in Customer's network management environment.
Device Licenses: Customer may manage the number of devices specified in the applicable license certificate, in the Customer's network environment.
•Reproduction and Distribution. Customer may neither reproduce nor distribute the Software. Software may be installed on a second server, provided that the first and second servers do not use the Software simultaneously. You may make a limited number of copies of the Software for archival purposes, provided that any copy must contain all of the proprietary notices accompanying the Software. If you receive your first copy of the Software electronically, and a second copy of the Software on media, then the second copy may be used for archival purposes only.
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
Please refer to the Software License Agreement.
Licensing Notes for CNCC and NCM
CNCC and NCM products must be licensed before you can use them.
To obtain a trial license (also called an evaluation or temporary license) or permanent license, open a Cisco TAC case at http://www.cisco.com/public/support/tac/contacts.shtml.
The trial license allows you to install production software on a single machine to start the CNCC or NCM deployment. Once the deployment has been designed and the number of target hosts has been identified, you should request a permanent license. Do one of the following:
For a trial license, provide the following information:
•Claim certificate number (located on the Software License Claim Certificate, shipped as hardcopy with your software)
•Product part number (located on the Software License Claim Certificate, shipped as hardcopy with your software)
•Product server operating system (Windows or Solaris)
•Length of time the trial license will be used
•Type of license (temporary or evaluation)
•Customer name
•Customer phone number
•Customer email address
•Sales order number
If you are requesting a permanent license, provide the following information:
•Claim certificate number (located on the Software License Claim Certificate, shipped as hardcopy with your software)
•Product part number (located on the Software License Claim Certificate, shipped as hardcopy with your software)
•Product server operating system (Windows or Solaris)
•Product server host ID
Note For information on obtaining a product's server host ID and on installing and working with license files, see Chapter 3, "Licensing NCM Software," in the Network Connectivity Monitor System Administration Guide.
•Customer name
•Customer phone number
•Customer email address
•Sales order number
Getting Help With Licensing
If you have trouble with the licensing software or this document, open a TAC case by doing one of the following:
•Call one of the following numbers:
–800 553-2447
–408 526-7209
•Send an email message to tac@cisco.com
Installation Notes
When installing CNCC or NCM products, keep the following in mind:
•You must upgrade NCM 1.0 before you can install and use CNCC products. Contact the Cisco Technical Assistance Center (TAC).
•You do not need to install CNCC products in any particular order. Installation instructions can be found in the appropriate product documentation (see Table 2).
•CNCC and NCM products cannot be installed on a system that has any CiscoWorks products installed.
•NCM 1.1 cannot be installed on a system where NCM 1.0 is installed.
Installing Network Connectivity Monitor 1.1
This section summarizes the steps required to install NCM 1.1 on a Solaris or Windows machine either as a standalone product or integrated with LMS and ITEM.
For information about other NCM deployment configurations, and for more detailed installation instructions, please see the following documents:
•Network Connectivity Monitor IP Availability Management Suite Installation Guide
•Network Connectivity Monitor Service Assurance Management Suite Installation Guide
•Integration Guide for Network Connectivity Monitor
Note NCM is a component of CNCC. Certain CNCC products, such as Business Dashboard, are included as installation options on the NCM product CD-ROMs, but these products are not part of the NCM product and should not be installed from the NCM product CD-ROMs. If you install non-NCM components, they will not run under an NCM license; however, they should not affect normal NCM operation.
Before You Begin
Before you begin installing NCM 1.1, do the following:
•Make sure that you have NCM Disk 1 (NCM Service Assurance Manager) and NCM Disk 2 (NCM Availability Manager); both product CD-ROMs are required for a successful NCM 1.1 installation.
•Make sure you meet the minimum hardware and software requirements for NCM installations. See the Network Connectivity Monitor IP Availability Management Suite Installation Guide and the Network Connectivity Monitor Service Assurance Management Suite Installation Guide for more information.
•If you are installing NCM 1.1 on the same machine and in the same directory as a previous NCM installation, you must back up the C:/InCharge6 or /opt/InCharge6 directory, which contains any custom configuration files in its local subdirectory.
•If you are upgrading from NCM 1.0 to NCM 1.1, additional steps are required which are not covered in this section. Instead, see the "Migrating From IP Applications 4.1, 4.1.1, or 4.1.2" section in the Network Connectivity Monitor IP Availability Management Suite Installation Guide and the "Migrating from SAM 5.0 or 5.0.1" section in the Network Connectivity Monitor Service Assurance Management Suite Installation Guide. You should also contact Cisco TAC for assistance if you are migrating from a previous NCM installation.
Installing Service Assurance Manager
Follow these steps to install Service Assurance Manager (NCM Disk 1) on Solaris and Windows systems.
Note The following provides quick installation steps for NCM Service Assurance Manager; for more detailed information, see the Network Connectivity Monitor Service Assurance Management Suite Installation Guide.
Step 1 Insert the CD-ROM into the CD-ROM drive.
Step 2 Start the installation program.
•On Solaris, enter the command:
<cdrom>/suite/setup-solaris.sh
•On Windows, the Windows installer should start automatically after the CD-ROM is inserted. If the Windows installer does not start, enter the command:
<cdrom>/suite/setup-winnt.exe
where <cdrom> is the name of the CD-ROM (for example, D:\).
Step 3 The WARNING: Shut down programs dialog box appears. Make sure that all Windows processes or Solaris daemons associated with an existing NCM installation are stopped. Click the OK button.
Step 4 The Welcome screen appears.
Note The Next button in the Welcome screen is enabled only if all system requirements are met. If it is disabled, click the Get System Information button for information on which system requirements are not met.
To proceed with the installation, click Next.
Step 5 A screen containing the NCM 1.1 supplemental end-user license agreement appears. Read the license agreement carefully, then accept the license agreement by selecting the appropriate radio button. Click Next.
Step 6 One of the following occurs:
•If there is an existing NCM installation on the machine, go to Step 7.
•If there is not an existing NCM installation on the machine, go to Step 8.
Step 7 A screen appears, asking if you want to upgrade an existing NCM installation or install NCM in a new directory. You must select the Install products to a new directory option even if there is an existing NCM installation. Click Next.
Step 8 A screen appears, asking you to choose the directory where NCM is installed. The default installation directory is C:\InCharge6 on Windows and /opt/InCharge6 on Solaris. You can change this directory, though we recommend keeping the default values. Click Next.
Step 9 A screen appears, asking you to select a Complete, Custom, or CNCC NCM Global Console installation. Do one of the following:
•Select the Custom radio button to install all NCM components.
•Select the CNCC NCM Global Console radio button to install only the Global Console on your machine.
Caution Never select the Complete radio button; doing so causes CNCC products, which do not operate under the NCM license, to be installed on your machine.
Click Next.
Step 10 A screen appears, asking you to select which Service Assurance Manager products you want to install. Select only NCM products to install, which are:
•CNCC NCM Service Assurance Manager
•CNCC NCM Global Console
•CNCC NCM Service Assurance Manager Adapter Platform
•CNCC SNMP Trap Adapter
•CNCC NCM Syslog Adapter
Note If a product is already installed, the word installed appears in parentheses next to that product.
Click Next.
Step 11 A screen appears, asking you to select the type of Global Console installation. Select the Global Console, Web Console, and Business Dashboard radio button.
Note The Global Console and Web Console are NCM components; the CNCC Business Dashboard is not an NCM component, but selecting to install it does not affect the NCM installation. To use the Business Dashboard, you must have a separate CNCC license.
Click Next.
Step 12 A screen appears, asking you to select the applications that should automatically start when your machine reboots. Select all NCM services or daemons to start automatically when your machine reboots; these services/daemons are:
•CNCC NCM Broker
•CNCC NCM Service Assurance Manager
•CNCC NCM SAM Adapter Platform Server
•CNCC NCM Servlet Engine
•CNCC NCM Syslog Adapter
•CNCC NCM SNMP Trap Adapter
Click Next.
Step 13 A screen appears, asking you to specify the location of the NCM Broker. Because the NCM Broker is installed as a service or daemon on your machine, the host name field is grayed out and contains the value localhost. The default port value is 426; although you can change the port value, you should not do so unless the port is being used by another application.
Click Next.
Step 14 A screen appears, displaying the products, and their total size, to be installed. Click Next.
Step 15 The Service Assurance Manager installation starts. When the installation process is complete, a screen appears that displays the installation results, including any errors that occurred. Click Finish to complete the installation and exit the installation wizard.
Installing NCM IP Availability Manager
Follow these steps to install NCM IP Availability Manager (NCM Disk 2) on Solaris and Windows systems.
Note The following provides quick installation steps for NCM IP Availability Manager; for more detailed information, see the Network Connectivity Monitor IP Availability Management Suite Installation Guide.
Step 1 Insert the CD-ROM into the CD-ROM drive.
Step 2 Start the installation program.
•On Solaris, enter the command:
<cdrom>/suite/setup-solaris.sh
•On Windows, the Windows installer should start automatically after the CD-ROM is inserted. If the Windows installer does not start, enter the command:
<cdrom>/suite/setup-winnt.exe
where <cdrom> is the name of the CD-ROM (for example, D:\).
Step 3 The WARNING: Shut down programs dialog box appears. Make sure that all Windows processes or Solaris daemons associated with an existing NCM installation are stopped. Click the OK button.
Step 4 The Welcome screen appears.
Note The Next button in the Welcome screen is enabled only if all system requirements are met. If it is disabled, click the Get System Information button for information on which system requirements are not met.
To proceed with the installation, click Next.
Step 5 A screen containing the NCM 1.1 supplemental end-user license agreement appears. Read the license agreement carefully, then accept the license agreement by selecting the appropriate radio button. Click Next.
Step 6 One of the following occurs:
•If there is an existing NCM installation on the machine, go to Step 7.
•If there is not an existing NCM installation on the machine, go to Step 8.
Step 7 A screen appears, asking if you want to upgrade an existing NCM installation or install NCM in a new directory. You must select the Install products to a new directory option even if there is an existing NCM installation. Click Next.
Step 8 A screen appears, asking you to choose the directory where NCM is installed. The default installation directory is C:\InCharge6 on Windows and /opt/InCharge6 on Solaris. You can change this directory, though we recommend keeping the default values. The directory where Availability Manager is installed should be the same directory where Service Assurance Manager is installed. Click Next.
Step 9 A screen appears, asking you to select a Complete or Custom installation. Select the Custom radio button to install all NCM Availability Manager components.
Caution Never select the Complete radio button; doing so causes CNCC products, which do not operate under the NCM license, to be installed on your machine.
Click Next.
Step 10 A screen appears, asking you to select which Availability Manager products you want to install. Select only CNCC NCM Availability Manager. If you plan to integrate NCM with CiscoWorks LAN Management Solution (LMS) or CiscoWorks IP Telephony Environment Monitor (ITEM), you must also select CNCC NCM Adapter for CiscoWorks LMS or ITEM.
Click Next.
Step 11 A screen appears, asking you to select which applications should automatically start when your machine reboots. Select all NCM services or daemons to start automatically when your machine reboots. You must select the CNCC NCM Availability Manager service. Also:
•If you plan to integrate NCM with LMS, select the CNCC NCM DFM Topology Sychronization Adapter.
•If you plan to integrate NCM with ITEM, select the CNCC NCM DFM Topology Sychronization Adapter and the CNCC NCM VHM Topology Sychronization Adapter.
•If you are installing Service Assurance Manager and Availability Manager on different machines, select CNCC NCM Broker. Do not select the Broker if you are installing Service Assurance Manager and Availability Manager on the same machine.
Click Next.
Step 12 A screen appears, asking you to select the location of the NCM Broker. Click Next.
Step 13 A screen appears, displaying the products, and their total size, to be installed. Click Next.
Step 14 The Availability Manager installation process starts. When the installation is completed, a screen appears, displaying the installation results, including any errors that occurred. Click Finish to complete the installation.
If you plan to integrate NCM with LMS or ITEM, see the Integration Guide for Network Connectivity Monitor for more information.
If you do not plan to integrate NCM with LMS or ITEM, after you install Availability Manager, do the following:
Step 1 Using the sm_edit utility, uncomment the NCM-OI section in the conf/ics/ics.conf file.
Step 2 Using sm_edit utility, uncomment all FORWARD statements in the conf/icoi/trapd.conf file except the last FORWARD statement.
Step 3 Copy the NCM 1.1 license to the InCharge6/IP/smarts/local/conf and /InCharge6/SAM/smarts/local/conf directories.
Step 4 Restart the NCM 1.1 machine. All NCM services or daemons should start automatically. You are now ready to start using NCM. To start NCM, you must start the Global Console. Do one of the following:
To start NCM, you must start the NCM Global Console. Do one of the following:
•On Windows, navigate to Start > Programs > CNCC Network Connectivity Monitor > NCM Global Console
•On Solaris, enter the following:
cd /opt/InCharge6/SAM/smarts/bin
For more information about the Global Console, see the Network Connectivity Monitor Operator's Guide.
Note You must set up a Discovery Filter in the NCM AM server before you can initiate a discovery. See Chapter 5, "Methods of Adding Topology," in the Network Connectivity Monitor IP Discovery Guide.
Troubleshooting the NCM Installation
To troubleshoot any NCM installation problems, do the following:
1. Check the log files in the following directories for errors:
–/InCharge6/IP/smarts/local/logs
–/InCharge6/SAM/smarts/local/logs
2. Verify that all servers and adapters have started; enter the command:
/InCharge6/SAM/smarts/bin/brcontrol
Shutting Down NCM
To shut down NCM, do one of the following:
•Open the Windows Services Control Panel and stop all services preceded by "CNCC NCM."
•On Solaris, navigate to /opt/InCharge6/SAM/smarts and enter the following commands:
–bin/sm_service show (to list all registered services)
–bin/sm_service stop <service> (to stop individual services)
–bin/sm_service stop -all (to stop all NCM services)
Restarting NCM
To restart NCM, do one of the following:
•Open the Windows Services Control Panel and start all services preceded by "CNCC NCM."
•On Solaris, navigate to /opt/InCharge6/SAM/smarts and enter the following commands:
–bin/sm_service show (to list all registered services)
–bin/sm_service start <service> (to start individual services)
–bin/sm_service start -all (to start all NCM services)
Uninstalling NCM
Perform the following steps to uninstall NCM on Windows and Solaris systems.
Note You should uninstall NCM IP Availability Manager first and NCM Service Assurance Manager last.
Step 1 On Solaris, verify that the ic-serviced daemon is running by entering the command:
/etc/init.d/ic-serviced status
Step 2 Shut down all NCM services (see Shutting Down NCM).
Step 3 Run the uninstallation program.
Step 4 AArchive any remaining directories in the /InCharge6 directory.
Step 5 Remove the directories in the /InCharge6 directory.
Step 6 Check the uninstall logs in the following directories for any errors:
•/InCharge6/IP/smarts/setup/logs
•/InCharge6/SAM/smarts/setup/logs
Documentation Errata
All references to contacting SMARTS for technical support should instead refer to contacting Cisco TAC for support.
Documentation Roadmap
Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.
Table 1 describes the product documentation that is available; Table 2 describes the documentation you should refer to when installing a particular product.
Note All CNCC product documentation, including NCM documentation, that appears on Cisco.com can be found at http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cncc/index.htm.
Table 1 Product Documentation
Document Title and Filename on Product CD (if applicable)
|
Formats Provided
|
Use with This Product
|
Supplement and Read Me First for Cisco Network Connectivity Center
|
•Printed document that was included with the product.
•PDF and HTML on Cisco.com.
|
•All CNCC products
•All NCM products
|
InCharge End User License Agreement
end-user-license.pdf
|
•PDF in the following directories on the documentation CD-ROM:
–ASM
–ACM
–IP
–SAM
–ATMFR
–RPSM
–MPLS
•PDF on Cisco.com
|
•All CNCC products
•All NCM products
|
InCharge ASL Reference Guide Version 6.2
asl_ref.pdf
|
•PDF in the following directories on the documentation CD-ROM:
–IP
–SAM
•PDF on Cisco.com.
|
All CNCC products.
|
InCharge Common Information Model Version 1.3 Wall Chart
ICIM_v13_poster.pdf
|
•PDF in the following directories on the documentation CD-ROM:
–IP
–SAM
•PDF on Cisco.com.
|
•All CNCC products.
•All NCM products
|
Cisco Network Connectivity Center Perl Reference Guide
perl_ref.pdf
|
•PDF in the following directories on the documentation CD-ROM:
–IP
–SAM
•PDF on Cisco.com.
|
•All CNCC products.
•All NCM products
|
ICIM Reference
|
HTML in SAM directory on the documentation CD-ROM.
|
•All CNCC products
•All NCM products
|
Release Notes for Network Connectivity Monitor 1.1
|
•Printed documentation that was included with the product.
•PDF and HTML on Cisco.com
|
All NCM products
|
Integration Guide for Network Connectivity Monitor
ncm_int.pdf
|
•PDF in the following directories on the documentation CD-ROM:
–IP
–SAM
•PDF and HTML on Cisco.com
|
All NCM products
|
Network Connectivity Monitor System Administration Guide
system_admin.pdf
|
•PDF in the SAM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
All NCM products
|
Supported Devices in Network Connectivity 1.1
|
HTML on Cisco.com
|
All NCM products
|
Network Connectivity Monitor IP Availability Manager User's Guide
|
•PDF in the IP directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC NCM IP Availability Manager
|
Network Connectivity Monitor IP Deployment Guide
ip_deploy.pdf
|
•PDF in the IP directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC NCM IP Availability Manager
|
Network Connectivity Monitor Service Assurance Manager Adapter Platform User's Guide
sa_adapter_platform.pdf
|
•PDF in the following directories on the documentation CD-ROM:
–IP
–SAM
•PDF on Cisco.com.
|
CNCC NCM Service Assurance Manager
|
An Introduction to Network Connectivity Monitor Service Assurance Manager
sa_intro.pdf
|
•PDF in the SAM directory on the documentation CD-ROM.
•PDF on Cisco.com
|
CNCC NCM Service Assurance Manager
|
Network Connectivity Monitor Service Assurance Manager Configuration Guide
sa_config.pdf
|
•PDF in the SAM directory on the documentation CD-ROM.
•PDF on Cisco.com
|
CNCC NCM Service Assurance Manager
|
Network Connectivity Monitor Operator's Guide
sa_operator.pdf
|
•PDF in the SAM directory on the documentation CD-ROM.
•PDF on Cisco.com
|
CNCC NCM Service Assurance Manager
|
InCharge Release Notes Version 6.2
rel_notes.pdf
|
•PDF in the following directories on the documentation CD-ROM:
–IP
–SAM
•PDF on Cisco.com.
|
•CNCC NCM Adapter for Hewlett Packard OpenView Network Node Manager
•CNCC NCM Adapter for Tivoli/NetView
•CNCC Business Impact Manager
•CNCC Report Manager
•CNCC Business Dashboard
•CNCC XML Adapter
•CNCC SQL Data Interface Adapter
•CNCC Adapter for Remedy
•CNCC Adapter for TIBCO
•CNCC Adapter for Concord eHealth
•CNCC Adapter for InfoVista
•CNCC Adapter for NetIQ AppManager
|
FLEXlm End Users Guide Version 9.2
flex_ug.pdf
|
•PDF in the following directories on the documentation CD-ROM:
–IP
–SAM
•PDF on Cisco.com.
|
•CNCC Business Impact Manager
•CNCC Business Dashboard
•CNCC Report Manager
•CNCC SQL Data Interface Adapter
•CNCC Adapter for Remedy
•CNCC Adapter for TIBCO
•CNCC XML Adapter
•CNCC HPOV/NNM Adapter
•CNCC Adapter for Tivoli/NetView
•CNCC Adapter for Concord eHealth
•CNCC Adapter for InfoVista
•CNCC Adapter for NetIQ AppManager
|
Network Connectivity Monitor Documentation Roadmap April 2004
roadmap.pdf
|
•PDF in the following directories on the documentation CD-ROM:
–IP
–SAM
•PDF on Cisco.com.
|
•CNCC NCM Adapter for Hewlett Packard OpenView Network Node Manager
•CNCC NCM Adapter for Tivoli/NetView
•CNCC Business Impact Manager
•CNCC Report Manager
•CNCC Business Dashboard
•CNCC XML Adapter
•CNCC SQL Data Interface Adapter
•CNCC Adapter for Remedy
•CNCC Adapter for TIBCO
•CNCC Adapter for Concord eHealth
•CNCC Adapter for InfoVista
•CNCC Adapter for NetIQ AppManager
|
Network Connectivity Monitor Service Assurance Management Suite Installation Guide
sa_install.pdf
|
•PDF in the SAM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
•CNCC SQL Data Interface Adapter
•CNCC Adapter for Remedy
•CNCC Adapter for TIBCO
•CNCC XML Adapter
•CNCC Adapter for Concord eHealth
•CNCC Adapter for InfoVista
•CNCC Adapter for NetIQ AppManager
•CNCC Report Manager
•CNCC Business Dashboard
•CNCC NCM Service Assurance Manager
|
InCharge Application Services Manager Deployment Guide Version 5.0.1
asm_deploy.pdf
|
•PDF in the ASM directory on the documentation CD-ROM.
•PDF on Cisco.com
|
CNCC Application Services Manager
|
InCharge Application Services Manager User's Guide Version 5.0.1
asm_user_guide.pdf
|
•PDF in the ASM directory on the documentation CD-ROM.
•PDF on Cisco.com
|
CNCC Application Services Manager
|
InCharge Common Information Model Version 1.2 Wall Chart
ICIM_v12_poster.pdf
|
•PDF in the ASM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Application Services Manager
|
InCharge Release Notes Version 5.0.1
rel_notes.pdf
|
•PDF in the ASM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Application Services Manager
|
InCharge Service Assurance Manager Configuration Guide Version 5.0.1
sa_config.pdf
|
•PDF in the ASM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Application Services Manager
|
InCharge Service Assurance Manager Open Integration Configuration Guide
Version 5.0.1
sa_openint_config.pdf
|
•PDF in the ASM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Application Services Manager
|
InCharge Service Assurance Manager Operator's Guide Version 5.0.1
sa_op_guide.pdf
|
•PDF in the ASM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Application Services Manager
|
InCharge Application Services Manager SMART Adapters User's Guide Version 5.0.1
asm_smart_adapter.pdf
|
•PDF in the ASM directory on the documentation CD-ROM.
•PDF on Cisco.com
|
•CNCC Application Services Manager
•CNCC BMC Patrol Adapter
•CNCC Concord SystemEDGE Adapter
|
InCharge Installation Guide Version 5.0.1
install_guide.pdf
|
•PDF in the ASM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
•CNCC Application Services Manager
•CNCC BMC Patrol Adapter
•CNCC Concord SystemEDGE Adapter
|
InCharge Application Connectivity Monitor User's Guide Version 6.0
asm_acm.pdf
|
•PDF in the ACM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Application Connectivity Monitor
|
InCharge 6.0 Read Me First December 2003
readme_first.pdf
|
•PDF in the ACMSP1 directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Application Connectivity Monitor with SmartPack applied
|
InCharge Release Notes Version 6.0
rel_notes.pdf
|
•PDF in the ACMSP1 directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Application Connectivity Monitor with SmartPack applied
|
SmartPack Release Notes
SmartPack_rel_
notes.pdf
|
•PDF in ACMSP1 directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Application Connectivity Monitor with SmartPack applied
|
InCharge IP Adapters User's Guide Version 6.0
ip_adapter.pdf
|
•PDF in IP directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
•CNCC Adapter for Hewlett Packard OpenView Network Node Manager
•CNCC Adapter for Tivoli/NetView
|
Network Connectivity Monitor IP Management Suite Installation Guide
ip_install.pdf
|
•PDF in the IP directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
•CNCC NCM Adapter for Hewlett Packard OpenView Network Node Manager
•CNCC NCM Adapter for Tivoli/NetView
•CNCC NCM IP Availability Manager
|
InCharge Service Assurance Manager User's Guide for Business Impact Manager Version 6.2
sa_business_impact_
mgr.pdf
|
•PDF in the SAM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Business Impact Manager
|
InCharge Service Assurance Manager Business Dashboard Configuration Guide
Version 6.2
sa_dashboard_
config.pdf
|
•PDF in the SAM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Business Dashboard
|
InCharge Service Assurance Manager User's Guide for Concord eHealth Adapter Version 1.0
sa_ehealth_adapter.pdf
|
•PDF in the SAM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Adapter for Concord eHealth
|
InCharge Service Assurance Manager Failover System User's Guide Version 6.0
sa_failover_system.pdf
|
•PDF in the SAM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Failover System
|
InCharge Service Assurance Manager User's Guide for InfoVista Adapter Version 1.0
sa_infovista_
adapter.pdf
|
•PDF in the SAM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Adapter for InfoVista
|
Network Connectivity Monitor Service Assurance Manager Notification Adapters User's Guide
sa_notification_
adapter.pdf
|
•PDF in the SAM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
•CNCC Adapter for TIBCO
•All NCM products
|
InCharge Service Assurance Manager User's Guide for Remedy Adapter Version 6.0
sa_remedy_adapter.pdf
|
•PDF in the SAM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Adapter for Remedy
|
InCharge Service Assurance Manager User's Guide for Report Manager Version 1.2
sa_rpt_mgr.pdf
|
•PDF in the SAM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Report Manager
|
InCharge Service Assurance Manager SQL Data Interface Adapter User's Guide Version 1.2
sa_sdi_adapter.pdf
|
•PDF in the SAM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC SQL Data Interface Adapter
|
InCharge XML Adapter User's Guide Version 1.0
sa_XML.pdf
|
•PDF in the SAM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC XML Adapter
|
InCharge Service Assurance Manager User's Guide for NetIQ AppManager Adapter Version 1.0
sa_netiq_adapter.pdf
|
•PDF in SAM directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC Adapter for NetIQ AppManager
|
InCharge ATM/Frame Relay Availability Manager User Guide Version 1.0
ATMFR_User_
Guide.pdf
|
•PDF in the ATMFR directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
•CNCC ATM/Frame Relay Manager
•CNCC ATM/Frame Relay Adapter for Cisco WAN Manager
|
InCharge Availability Manager for Wide Area Networks Installation Guide for UNIX Version 1.0
ICWAN_install_
unix.pdf
|
•PDF in ATMFR directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
•CNCC ATM/Frame Relay Manager
•CNCC ATM/Frame Relay Adapter for Cisco WAN Manager
|
InCharge MPLS/VPN Manager User's Guide Version 1.0
mpls_user_guide_112103.pdf
|
•PDF in the MPLS directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC MPLS/VPN Manager
|
Installation Instructions for InCharge MPLS/VPN Manager Version 1.0
mpls_install.pdf
|
•PDF in the MPLS directory on the documentation CD-ROM.
•PDF on Cisco.com.
|
CNCC MPLS/VPN Manager
|
InCharge Routing Protocol Services Manager User's Guide Version 1.0
rpsm_user_guide_
120303.pdf
|
•PDF in the RPSM directory on the documentation CD-ROM.
•PDF on Cisco.com
|
CNCC Routing Protocol Services Manager
|
Installation Instructions for InCharge Routing Protocol Services Manager
rpsm_install_guide.pdf
|
•PDF in the RPSM directory on the documentation CD-ROM.
•PDF on Cisco.com
|
CNCC Routing Protocol Services Manager
|
Table 2
To Install and Use This Product...
|
...Refer to These Documents
|
Network Connectivity Monitor
|
•Supplement and Read Me First for Cisco Network Connectivity Center
•Release Notes for Network Connectivity Monitor 1.1
•Network Connectivity Monitor Integration Guide
•InCharge Common Information Model Version 1.3 Wall Chart
•Cisco Network Connectivity Center Perl Reference Guide
•Network Connectivity Monitor Read Me First April 2004
•Network Connectivity Monitor Documentation Roadmap April 2004
•Network Connectivity Monitor System Administration Guide
•Network Connectivity Monitor ICIM Reference
•Network Connectivity Monitor IP Availability Manager User's Guide
•Network Connectivity Monitor IP Deployment Guide
•Network Connectivity Monitor IP Discovery Guide
•Network Connectivity Monitor IP Management Suite Installation Guide
•Network Connectivity Monitor Service Assurance Manager Adapter Platform User's Guide
•Network Connectivity Monitor Service Assurance Management Suite Installation Guide
•Network Connectivity Monitor Service Assurance Manager Notification Adapters User's Guide
•Network Connectivity Monitor Operator's Guide
•An Introduction to Network Connectivity Monitor Service Assurance Manager
•Network Connectivity Monitor Service Assurance Manager Configuration Guide
•Supported Devices for Network Connectivity Monitor 1.1
|
CNCC NCM Adapter for Hewlett Packard OpenView Network Node Manager
|
•Network Connectivity Monitor IP Management Suite Installation Guide
•InCharge IP Adapters User's Guide Version 6.0
|
CNCC NCM Adapter for Tivoli/NetView
|
•Network Connectivity Monitor IP Management Suite Installation Guide
•InCharge IP Adapters User's Guide Version 6.0
|
CNCC Business Impact Manager
|
•Network Connectivity Monitor Service Assurance Management Suite Installation Guide
•InCharge Service Assurance Manager User's Guide for Business Impact Manager Version 6.2
|
CNCC Business Dashboard
|
•Network Connectivity Monitor Service Assurance Management Suite Installation Guide
•InCharge Service Assurance Manager Business Dashboard Configuration Guide Version 6.2
|
CNCC Report Manager
|
•Network Connectivity Monitor Service Assurance Management Suite Installation Guide
•InCharge Service Assurance Manager User's Guide for Report Manager Version 1.2
|
CNCC SQL Data Interface Adapter
|
•Network Connectivity Monitor Service Assurance Management Suite Installation Guide
•InCharge Service Assurance Manager SQL Data Interface Adapter User's Guide Version 1.2
|
CNCC Adapter for Remedy
|
•Network Connectivity Monitor Service Assurance Management Suite Installation Guide
•InCharge Service Assurance Manager User's Guide for Remedy Adapter Version 6.0
|
CNCC Adapter for TIBCO
|
•Network Connectivity Monitor Service Assurance Management Suite Installation Guide
•InCharge Service Assurance Manager Notification Adapters User's Guide Version 6.0
|
CNCC XML Adapter
|
•Network Connectivity Monitor Service Assurance Management Suite Installation Guide
•InCharge XML Adapter User's Guide Version 1.0
|
CNCC Adapter for InfoVista
|
•Network Connectivity Monitor Service Assurance Management Suite Installation Guide
•InCharge Service Assurance Manager User's Guide for InfoVista Adapter Version 1.0
|
CNCC Adapter for NetIQ AppManager
|
•Network Connectivity Monitor Service Assurance Management Suite Installation Guide
•InCharge Service Assurance Manager User's Guide for NetIQ AppManager Adapter Version 1.0
|
CNCC Adapter for Concord eHealth
|
•Network Connectivity Monitor Service Assurance Management Suite Installation Guide
•InCharge Service Assurance Manager User's Guide for Concord eHealth Adapter Version 1.0
|
CNCC Application Services Manager
|
•InCharge Application Services Manager Deployment Guide
Version 5.0.1
•InCharge Application Services Manager SMART Adapters User's Guide Version 5.0.1
•InCharge Application Services Manager User's Guide Version 5.0.1
•InCharge Installation Guide Version 5.0.1
•InCharge Release Notes Version 5.0.1
•InCharge Service Assurance Manager Configuration Guide
Version 5.0.1
•InCharge Service Assurance Manager Open Integration Configuration Guide Version 5.0.1
•InCharge Service Assurance Manager Operator's Guide Version 5.0.1
|
CNCC BMC Patrol Adapter
|
InCharge Installation Guide Version 5.0.1
|
CNCC Concord SystemEDGE Adapter
|
•InCharge Installation Guide Version 5.0.1
•InCharge Application Services Manager SMART Adapters User's Guide Version 5.0.1
|
CNCC ATM/Frame Relay Manager
|
•InCharge Availability Manager for Wide Area Networks Installation Guide for UNIX Version 1.0
•InCharge ATM/Frame Relay Availability Manager User Guide
Version 1.0
|
CNCC ATM/Frame Relay Adapter for Cisco WAN Manager
|
•InCharge Availability Manager for Wide Area Networks Installation Guide for UNIX Version 1.0
•InCharge ATM/Frame Relay Availability Manager User Guide
Version 1.0
|
CNCC MPLS/VPN Manager
|
•InCharge Installation Instructions for MPLS/VPN Manager Version 1.0
•InCharge MPLS/VPN Manager User's Guide Version 1.0
|
CNCC Routing Protocol Services Manager
|
•InCharge Installation Instructions for Routing Protocol Services Manager Version 1.0
•InCharge Routing Protocol Services Manager User's Guide Version 1.0
|
CNCC Application Connectivity Monitor with SmartPack applied
|
•InCharge Installation Guide Version 5.0.1
•InCharge 6.0 Read Me First December 2003
•SmartPack Release Notes
|
CNCC Failover System
|
InCharge Service Assurance Manager Failover System User's Guide
Version 6.0
|
Documentation Roadmap
Additional Information Online
CNCC MPLS/VPN Manager, CNCC Routing Protocol Services Manager, and CNCC ATM/Frame Relay Manager support incremental device updates (IDUs). An IDU is a software package that enables an application to support new devices. An IDU might also contain bug fixes. You can download IDUs and their Readme files by logging into Cisco.com at http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-ncm.
You can also obtain any published patches from the download site.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://cisco.com/univercd/cc/td/doc/pcat/
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
http://www.ciscopress.com
•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/packet
•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
•World-class networking training is available from Cisco. You can view current offerings at this URL:
http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Documentation Roadmap" section.
Copyright © 2004 Cisco Systems, Inc.
All rights reserved.
