Table 2 Known Problems in Cisco Monitor Manager
Bug ID
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Summary
|
Explanation
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CSCse47286
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Multiple locations overlap in the network topology map
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When multiple locations are shown in the network topology map, the icons for each location overlap.
To work around the problem, select the Automatic Layout icon in the network topology map toolbar or drag and drop the icons to the desired location.
|
CSCse84730
|
The topology map displays a device as both a managed device and a neighbor
|
The network topology map sometimes displays a device as both a managed device and a neighbor. This problem occurs when the hostname or domain name is changed on one device and CDP on neighbor routers is not refreshed until a CDP timeout. If you discover devices or click Refresh in the main application window before CDP is refreshed, the network topology map displays the device as a neighbor device as well as a managed device.
To work around the problem, manually refresh the application to update the topology map so that the map displays the correct device details.
|
CSCse87109
|
Installation/uninstallation of Cisco Monitor Manager and Cisco Monitor Director cannot proceed when antivirus software is installed and disabled
|
When antivirus software is installed and disabled, installing or uninstalling Cisco Monitor Manager and Cisco Monitor Director results in an error, and the installation or uninstallation cannot proceed.
To work around the problem, ensure that any installed antivirus software is running before installing or uninstalling Cisco Monitor Manager and Cisco Monitor Director.
|
CSCse96584
|
NAM module discovered as separate device
|
Cisco Monitor Manager incorrectly discovers and displays the NAM module as a separate device.
There is no workaround.
|
CSCse98007
|
Inventory reports show all interfaces on stack devices after slave device is powered down
|
When a stack slave becomes unreachable, Cisco Monitor Manager does not show it in the topology map, but it displays it in inventory reports.
To work around the problem, verify the stack device configuration and rediscover the device.
|
CSCsf23263
|
Cisco Monitor Manager sometimes does not discover remote sites through VPN
|
When a device has a VPN peer, Cisco Monitor Manager prompts for the VPN peer IP address either when you discover the device or in the Add Device dialog box. Sometimes, however, it does not display a prompt for the VPN peer.
To work around the problem, rediscover the device or manually add the VPN peer device.
|
CSCsg07886
|
Status for a stack device, after being converted from a cluster device, is incorrect
|
After a stack device is changed to a cluster device, the Discover Devices dialog box displays the status for the device as Unreachable instead of Unsupported Configuration.
There is no workaround.
|
CSCsg40586
|
Cisco Catalyst Express 500 Series switches are not displayed in the Smartports Device Setup tab
|
Cisco Catalyst Express 500 Series switches are displayed in the Port Setup tab in the Smartports window but not in the Device Setup tab.
There is no workaround.
|
CSCsg74128
|
Uninstallation or reinstallation of Cisco Monitor Manager and/or Cisco Monitor Director may result in error conditions
|
To avoid this problem, do the following:
1.  Ensure that Cisco Monitor Manager/Cisco Monitor Director is not running. For Cisco Monitor Director, also ensure that the Cisco Monitor Director service is stopped.
2. Ensure that there are no open folders containing the application installation directory or its subdirectories.
3. Ensure that the CLI command prompt is not pointing to the installation directory or its subdirectories.
If you receive an error during uninstallation or reinstallation, you can work around the problem by restarting the system when the error messages appears; then, proceed with the installation or uninstallation.
|
CSCsh62348
|
PC gateway IP address not displayed when CSA is running
|
When Cisco Security Agent (CSA) is running, the PC gateway IP address is not displayed in the Discover Devices window.
To work around the problem, enter the gateway IP address manually.
|
CSCsh85319
|
Cisco Monitor Manager and/or Cisco Monitor Director do not start and display errors
|
Cisco Monitor Manager and/or Cisco Monitor Director do not start after a successful installation or when they are launched from Remote Desktop Protocol (RDP), and the following error messages appear:
Couldn't create Java Virtual Machine
and
Error occurred during initialization
To work around the problem, modify the JVM_MAXIMUM_HEAP value in the startup.properties file; this file is located in the <Cisco Monitor Manager/Cisco Monitor Director installation directory>\startup directory. You must set a value that is less than 1024m; for example, you can enter 256m, 512m, or 786m as values.
If you continue to see these errors after modifying the value, continue to decrease the value until the application starts.
Note Decreasing the JVM_MAXIMUM_HEAP value may decrease the performance of the application.
|
CSCsi12575
|
During installation, sometimes the Browse button and/or the full installation directory name do not appear
|
Sometimes, during the installation of Cisco Monitor Manager, the Browse button does not appear on the screen that displays the installation directory name. Also, sometimes this screen does not display the full installation path directory name in the Directory Name field.
To work around these problems, click Back to go to the previous installation screen, then click Next to return to the screen that displays the installation directory name. The Browse button appears on this screen, and the full installation path directory name is displayed.
Note If you do not want to change the installation directory path name, you do not have to perform the workaround; you can click Next on the screen that displays the installation directory name and proceed with the installation.
|
CSCsi43411
|
Discovery stops and screens are grayed out during real-time monitoring
|
When utilization and inventory report windows are open during real-time monitoring, the screens become grayed out and discovery stops.
To work around the problem, shut down and restart the application to properly display the appropriate windows.
|
CSCsi47436
|
Security certificate, VPN peer IP address, and/or device credential dialog boxes sometimes disappear behind the Discover Devices dialog box
|
When you discover a device in the Discover Devices dialog box, the application sometimes displays the following dialog boxes as prompts:
•Security Certificate
•VPN Peer IP Address
•Device Credentials
Sometimes, these dialog boxes disappear behind the Discover Devices dialog box, and the device discovery appears to hang.
To work around the problem, open the hidden dialog box through the taskbar and close it.
|
CSCsi78574
|
Cisco Unity Express monitoring report does not launch if the Cisco Unified Communications Manager Express monitoring report is open
|
Cisco Unity Express monitoring report does not start if the Cisco Unified Communications Manager Express monitoring report is open and has been launched from the right-click (context) menu in the topology map.
To work around the problem, launch the Cisco Unity Express report first, and then launch the Cisco Unified Communications Manager Express report.
|
CSCsi81135
|
Cisco Unified Communications Manager Express device manager does not launch from right-clicking in the topology map
|
When you right-click a device running Cisco Unified Communications Manager Express in the network topology map and try to open the device manager, the user interface for the device manager does not launch. This problem occurs if the router IP address and the Cisco Unified Communications Manager Express source IP address are different, and the browser is launched using the router IP address.
To work around the problem, enter the Cisco Unified Communications Manager Express source IP address instead of the router IP address in the browser after it is launched.
|
CSCsi81570
|
E-mail cannot be sent when McAfee VirusScan Enterprise installed on the application server
|
After Cisco Monitor Manager is installed on a server that has McAfee VirusScan Enterprise installed, you cannot send e-mail from Cisco Monitor Manager and/or Cisco Monitor Director unless port 25 is released.
To work around the problem, release port 25 on the application server. Do the following
1. Launch the VirusScan Console window.
2. Right-click the Access Protection task; then, select Properties.
3. In the Port Blocking tab, uncheck the Prevent mass mailing worms from sending mail check box; then, click Apply.
4. Click OK.
|
CScsi81632
|
Cisco Unified Communications Manager Express device manager does not launch on a Windows 2000 Server
|
On machines running Windows 2000 Server, Cisco Monitor Manager launches a browser for the Cisco Unified Communications Manager Express device manager, but it does not display the device manager in the browser. The following error message is displayed:
To work around the problem, start the device manager manually by entering the following into the address bar of the browser:
http://<IP_address>/ccme.html
where <IP_address> is the IP address of the device running Cisco Unified Communications Manager Express.
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