Table Of Contents
Release Notes for Cisco Monitor Manager 1.1.2
Obtaining Documentation, Obtaining Support, and Security Guidelines
Description
Product Documentation
Discovering the Small-Medium Business Wireless Controller
Documentation Errata
Known Problems
Release Notes for Cisco Monitor Manager 1.1.2
These release notes describe the known problems for Cisco Monitor Manager 1.1.2. They accompany Quick Start Guide for Cisco Monitor Manager 1.1.2 and the online help for Cisco Monitor Manager.
Note 
For important licensing information, see the Quick Start Guide for Cisco Monitor Manager 1.1.2.
These release notes contain the following sections:
•Obtaining Documentation, Obtaining Support, and Security Guidelines
•Description
•Product Documentation
•Discovering the Small-Medium Business Wireless Controller
•Documentation Errata
•Known Problems
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Description
Cisco Monitor Manager is an integrated network management application that monitors and configures basic device parameters on small-medium business (SMB)-class routers, switches, security appliances, access points, and Cisco Unified Communications products (including Cisco Unified IP Phones). Cisco Monitor Manager remotely polls and collects data from these devices and works with Cisco Monitor Director to provide seamless, centralized network management across multiple SMB customer sites.
The following list summarizes Cisco Monitor Manager features:
•Voice and data network discovery and topology
•Network-wide inventory collection and reporting
•Cisco IP telephony monitoring
•Key end-user monitoring component in an MSP upgrade
•Highly secure and reliable communication
•Cisco device performance monitoring
•Interface status and traffic monitoring
•Real-time alerts and notifications
•Reports
•Configuration archive
•Troubleshooting tools
•Support for third-party devices
•Three levels of device manageability support—Premium, Generic, and Basic
Product Documentation
Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.
Table 1 describes the product documentation that is available.
Discovering the Small-Medium Business Wireless Controller
To discover the Small-Medium Business wireless controller, do the following:
Step 1 Configure SNMP community string information on Cisco Monitor Manager.
a. Navigate to Administration > SNMP Community. The SNMP Community Strings dialog box appears.
b. Click Add.... The Add SNMP Community String dialog box appears.
c. In the IP Address field, enter the IP address of the controller.
d. In the Read String field, enter the read-only string value.
e. In the Write String field, enter the write string value. The write string value must be the same value as the read-only string.
Step 2 Using the device manager for the controller, configure the SNMP community string on the device using the same information configured for it in Cisco Monitor Manager.
Documentation Errata
The following information is missing from the "Viewing Memory Utilization Information" help topic:
•Total memory is calculated as the sum of the processor memory and I/O memory.
•Processor memory is the OLD-CISCO-CHASSIS-MIB.processorRam MIB object value.
•I/O memory is calculated as follows:
–CISCO-MEMORY-POOL-MIB.ciscoMemoryPoolUsed + the CISCO-MEMORY_POOL-MIB.ciscoMemoryPoolFree value of the I/O pool.
•Used memory is calculated by subtracting free memory from total memory. Free memory is calculated by adding the CISCO-MEMORY-POOL-MIB.ciscoMemoryPoolFree values of the processor and the I/O pool.
Known Problems
Table 2 describes problems known to exist in this release; Table 3 describes device problems with Cisco IOS Software and Cisco Unified Communications Manager Express software.
Table 2 Known Problems in Cisco Monitor Manager
Bug ID
|
Summary
|
Explanation
|
None
|
Error in license installation instructions
|
The license installation instructions states "Chose Limited for managing up to 5 devices, or Standard for managing up to 20 devices." However, it should state "Chose Limited for managing up to 25 devices, or Standard for managing up to 70 devices."
|
CSCse47286
|
Multiple locations overlap in the network topology map
|
If multiple locations are shown in the network topology map, the icons for each location overlap.
To work around the problem, select the Automatic Layout icon in the network topology map toolbar or drag and drop the icons to the desired location.
|
CSCse87109
CSCsk61670
|
Installation/uninstallation of Cisco Monitor Manager and Cisco Monitor Director cannot continue if antivirus software is installed but disabled, and a class error message is displayed
|
If antivirus software is installed and disabled, installing or uninstalling Cisco Monitor Manager and Cisco Monitor Director results in an error, and the installation or uninstallation cannot continue. Also, in Cisco Monitor Manager, a popup dialog box appears and displays the following error:
could not utilize start
class:.com.installshield.wizard.Wizard.
To work around the problem, ensure that any installed antivirus software is running before installing or uninstalling Cisco Monitor Manager and Cisco Monitor Director.
|
CSCsg74128
|
Uninstallation or reinstallation of Cisco Monitor Manager and/or Cisco Monitor Director could result in errors
|
You could receive errors when uninstalling or reinstalling Cisco Monitor Manager and/or Cisco Monitor Director. To avoid this problem, do the following:
1. Ensure that Cisco Monitor Manager or Cisco Monitor Director is not running. For Cisco Monitor Director, also ensure that the Cisco Monitor Director service is stopped.
2. Ensure that no open folders contain the application installation directory or its subdirectories.
3. Ensure that the CLI command prompt is not pointing to the installation directory or its subdirectories.
If you receive an error during uninstallation or reinstallation, you can work around the problem by restarting the system when the error messages appears; then, continue the installation or uninstallation.
|
CSCsh85319
|
Cisco Monitor Manager does not start and displays errors
|
Cisco Monitor Manager does not start after a successful installation or when it is launched from Remote Desktop Protocol (RDP), and the following error messages appear:
Couldn't create Java Virtual Machine
and
Error occurred during initialization
To work around the problem, modify the JVM_MAXIMUM_HEAP value in the startup.properties file, located in the <Cisco Monitor Manager/ installation directory>\startup directory. You must set a value that is less than 1024m, for example, 256m, 512m, or 786m.
If you continue to see these errors after modifying the value, continue to decrease the value until the application starts.
Note Decreasing the JVM_MAXIMUM_HEAP value might decrease the application's performance.
|
CSCsi12575
|
During installation, sometimes the Browse button and/or the full installation directory name do not appear
|
Sometimes, during the installation of Cisco Monitor Manager and/or Cisco Monitor Director, the Browse button does not appear on the page that displays the installation directory name. Also, sometimes this page does not display the full installation directory pathname in the Directory Name field.
To work around these problems, click Back to go to the previous installation page, then click Next to return to the page that displays the installation directory name. The Browse button appears on this page, and the full installation directory pathname is displayed.
Note If you do not want to change the installation directory pathname, you do not have to perform the workaround; you can click Next on the page that displays the installation directory pathname and continue the installation.
|
CSCsi81570
|
E-mail cannot be sent if McAfee VirusScan Enterprise is installed on the application server
|
After you install Cisco Monitor Manager on a server on which McAfee VirusScan Enterprise is installed, you cannot send e-mail from Cisco Monitor Manager or Cisco Monitor Director.
To work around the problem, do the following:
1. Launch the VirusScan Console window.
2. Right-click the Access Protection task; then, select Properties.
3. In the Port Blocking tab, deselect the Prevent mass mailing worms from sending mail check box; then, click Apply.
4. Click OK.
|
CSCsj86962
|
Network topology map display problems
|
After discovery is completed, devices are sometimes arranged in the right corners of the Cisco Monitor Manager network topology map. Because Cisco Monitor Director receives topology information from Cisco Monitor Manager, topology maps in Cisco Monitor Director do not display all of the devices.
To work around the problem, when the discovery is complete, click the Automatic Layout button in the Cisco Monitor Manager network topology map to rearrange the topology. This condenses the devices in the map, and Cisco Monitor Director can display all devices in its topology maps.
|
CSCsj94470
CSCsj94474
|
Remote Site window is slow to launch for the first time; sometimes, the window is empty
|
The Monitor > VPN > Remote Site opens slowly when it is opened for the first time. Also, the window is sometimes empty during its initial launch.
There is no workaround for this problem.
|
CSCsj96198
|
Refresh does not work in VPN windows
|
After you select any Monitor > VPN window, the refresh operation does not work.
To work around the problem, close and reopen the window. The latest data is displayed.
|
CSCsj97831
|
Error messages do not appear when you upgrade the manageabilty level on Generic devices
|
When you try to upgrade the manageability of a Generic device, the application appears to be discovering devices, and the topology appears to be updated; however, no operations have occurred.
There is no workaround for this problem. You cannot upgrade the manageability of generic devices. An error message should be displayed to indicate that this feature is not supported for such devices.
|
CSCsk16910
|
Configuration archive functions are not supported on Cisco Catalyst Express 500 and 520 switches
|
Configuration archive functions are not supported on Cisco Catalyst Express 500 and 520 switches.
There is no workaround for this problem. These devices do not support backup or restore operations through SNMP.
|
CSCsk13227
|
Device manager for devices running SIP-based Cisco Unified Communications Manager Express does not open
|
Session Initiation Protocol (SIP)-based Cisco Unified Communications Manager Express does not have a specific Quick Configuration Tool (QCT); therefore, Cisco Monitor Director does not launch a browser for the device manager.
There is no workaround for this problem.
|
CSCsk15108
|
Prompts for VPN peers are not displayed
|
The application does not display prompts for the VPN IP address for VPN peers during device discovery, even though all subnet devices are discovered. This occurs when the connection between VPN peers is not active.
To work around the problem, add the VPN peer device manually.
|
CSCsk23926
|
VPN Tunnel window does not show whether tunnels are down
|
The Monitor > VPN > VPN Tunnels window does not indicate whether a tunnel is down.
There is no workaround for this problem.
|
CSCsk68592
|
Backup and/or restore fails, and the application displays a TFTP connection-not-available error
|
Configuration backup and/or restore might fail on a device. This might occur for one of the following reasons:
•Cisco Monitor Manager cannot be reached by the device using TFTP protocol.
•The device has a configuration that blocks the TFTP traffic flowing from device.
•The device has a configuration that blocks the TFTP connection from the device.
•The device does not have enough NVRAM to write the running configuration.
Cisco Monitor Manager displays a TFTP connection-not-available error if the configuration backup/restore fails for any of these reasons.
To work around the problem, do the following:
•Ensure that the device is configured to use TFTP.
•Ensure that Cisco Monitor Manager can communicate with the device using TFTP.
•Ensure that the device has enough NVRAM to write the running configuration.
|
CSCsl04993
|
Cisco Unified Communications Series Integrated Services routers are not reloaded through SNMP
|
Cisco Unified Communications Series Integrated Services routers (ISRs) are not reloaded using SNMP when you restore the device configuration. Cisco Monitor Manager sends a device-reload request to the device after configuration file is restored; however, Cisco Unified Communications 500 Series ISRs do not accept this request through SNMP.
To work around this problem, reload the device manually after restoring the configuration file.
|
CSCsk95739
|
Discovery slow if network has devices with slow SNMP responses.
|
Device discovery is slow if the devices in the network have slow SNMP responses.
To work around the problem, navigate to
Administration > Options > SNMP; enter 2 in the Timeout field, and enter 0 in the Retries field.
|
Table 3 Known Device Problems
Bug ID
|
Summary
|
Explanation
|
CSCsi72384
|
IP Phone report and Discovered IP Phone report do not show up for a device
|
On Integrated Services Routers (ISRs) running Cisco IOS Release 12.4(4T) and Cisco Unified Communications Manager Express version 3.4, the SNMP agent does not respond consistently. As a result, the IP Phone report and Discovered IP Phone report are not shown for this device.
To work around the problem, upgrade to a compatible release of the Cisco IOS software (such as 12.4(11)T and above) and/or the Cisco Unified Communications Manager Express software.
|
CSCsk19854
|
Cisco 851W router does not respond to CISCO-FLASH-MIB queries
|
The Cisco 851W router does not respond to CISCO-FLASH-MIB queries.
To work around the problem, upgrade the Cisco IOS release running on the device to 12.4 or later.
|
CSCsk21015
|
Cisco Catalyst Express 500 Series switches generate false alerts and show 100% memory utilization
|
Cisco Monitor Manager generates a false alert that shows 100% memory utilization for these Cisco Catalyst Express 500 Series switches and displays an error message. This occurs because these devices do not support memory utilization monitoring.
There is no workaround for this problem.
|
This document is to be used in conjunction with the documents listed in the "Product Documentation" section.
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2007 Cisco Systems, Inc. All rights reserved.
