Table Of Contents
Obtaining Technical Assistance
Obtaining Additional Publications and Information
About This Guide
This guide describes how to configure and manage the component parts of Cisco Info Center on UNIX platforms. It contains introductory and reference information about Cisco Info Mediators and gateways, including Cisco Info Mediator rules file syntax and gateway commands.
This preface contains the following sections:
Audience
This book is intended for system administrators who need to manage Cisco Info Center. It describes how to perform administrative tasks using the Configuration Manager and Objective View Map Editor, as well as command line tools and Process Control. It also contains descriptions and examples of Cisco Info Server SQL syntax and automations.
It is assumed you understand the Cisco Info Center operator concepts and tasks described in the Cisco Info Center User Guide, 3.6.
About This Book
This book comprises this preface, chapters, appendices, and an index. The chapters are organized as follows:
"Configuring the Cisco Info Server and Proxy Server"—describes how to start and stop the
Cisco Info Server and proxy server, and how to configure the Cisco Info Server and proxy server using properties and command line options."Cisco Info Server SQL"—describes how the Cisco Info Server stores and manages alerts, the data structures of the Cisco Info Server, and the syntax of Cisco Info Server SQL.
"Using the Configuration Manager"—describes how to configure Cisco Info Center using the Configuration Manager and the Properties Editor.
"Automation"—describes the automation system in Cisco Info Center, including configuring actions and triggers.
"Info Mediators"—introduces Cisco Info Mediators, their key features, and how they are used. It also describes the types of Cisco Info Mediators, their architecture and components, and how to run them.
"Gateways"—introduces gateways, their key features, and how they are used. It also describes the types of gateways, their architecture and components, and how to run them.
"Process Control"—describes the components, configuration, and management utilities associated with the Cisco Info Center Process Control system.
"Objective View Map Editor"—describes the Objective View Map Editor and provides information about configuring maps.
"Cisco Info Server Tables"—contains Cisco Info Server database table information.
"Automation Reference"—provides the background and technical information you need to start building Cisco Info Center automations. It includes sample automations, as well as information about the default automations that are installed.
"Desktop Reference"—contains information about the available options when starting the Event List from the command line.
"Regular Expressions"—contains information about how to use regular expressions.
"Cisco Info Mediator Reference"—contains Cisco Info Mediator reference information, including command line options, properties, rules file syntax, troubleshooting hints, and error message information.
"Gateway Reference"—contains gateway reference information, including command line options, commands, and error message information.
An Index is also provided.
Related Documentation
The following documents are companion documents to this Administrator Reference and comprise the Cisco Info Center documentation set:
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Documentation Guide for Cisco Info Center, 3.6—provides URLs to the online versions of the
Cisco Info Center documents•
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http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/info_ctr/3_6/index.htm
See the "Obtaining Documentation" for detailed information about the Cisco Documentation CD and the Cisco Connection Online website.
Typographical Notation
Table 1 shows the typographical notation used to describe commands, SQL syntax, and graphical user interface (GUI) features. This notation is used throughout this book and other Cisco Info Center publications.
Many Cisco Info Center commands have one or more command line options, which can be specified following a hyphen (-). Command line options can be string, integer, or BOOLEAN types.
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SQL keywords are not case-sensitive, and may appear in uppercase, lowercase, or mixed case.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.
Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html
All users can order annual or quarterly subscriptions through the online Subscription Store:
http://www.cisco.com/go/subscription
Click Subscriptions & Promotional Materials in the left navigation bar.
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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Documentation Feedback
You can submit e-mail comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.
Cisco TAC Website
The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
Using the online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer.
For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/en/US/products/products_catalog_links_launch.html
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
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