Table Of Contents
Release Notes for Cisco Configuration Assistant 2.0 and Later
Cisco Configuration Assistant 2.2(1)
Cisco Configuration Assistant 2.2
Cisco Configuration Assistant 2.1(1)
Cisco Configuration Assistant 2.1
Cisco Configuration Assistant 2.0(1)
Cisco Configuration Assistant 2.0
Downloading Cisco Configuration Assistant
Updating Cisco Configuration Assistant
Upgrading Software Using Cisco Configuration Assistant
Cisco SR 500 Series Secure Router Model SR 520-T1 Software Pack
Minimum Cisco IOS Releases and Device Firmware Versions
Caveats Resolved in Cisco Configuration Assistant 2.2(1)
Caveats Resolved in Cisco Configuration Assistant 2.2
Caveats Resolved in Cisco Configuration Assistant 2.1(1)
Caveats Resolved in Cisco Configuration Assistant 2.1
Caveats Resolved in Cisco Configuration Assistant 2.0(1)
Caveats Resolved in Cisco Configuration Assistant 2.0
Obtaining Documentation, Obtaining Support, and Security Guidelines
Documentation Changes for Cisco Configuration Assistant 2.1
Release Notes for Cisco Configuration Assistant 2.0 and Later
Revised on December 18, 2009 for CCA 2.2(1)These release notes include important information about Cisco Configuration Assistant Release 2.2(1), 2.2, 2.1(1), 2.1, 2.0(1) and 2.0 and any limitations, restrictions, and caveats that apply to these releases.
Contents
The following topics are covered in these release notes:
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Downloading Cisco Configuration Assistant
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Introduction
Cisco Configuration Assistant (CCA), part of the Cisco Smart Business Communications System (SBCS) portfolio of products, simplifies the tasks of configuring, deploying, and administering Cisco network solutions, improves the security and performance of your network, and reduces the time needed for network deployment and configuration. Designed for small business networks from 8 to 100 users, this PC-based application with a graphical user interface (GUI) provides everything you need to set up a small office network.
New Features
These sections describe the new features provided in these releases:
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Cisco Configuration Assistant 2.2(1)
Release 2.2(1) of CCA adds support for configuring these features and devices:
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IMPORTANT: Version 1.1.5 or later of the SA 500 firmware is required for CCA support. To download the latest SA 500 firmware, go to
www.cisco.com/go/sa500software. A Cisco.com login is required.You can perform basic configuration and management tasks for Cisco SA 500 Security Appliances: set hostname, configure users and password, set time zone (through NTP), configure basic SNMP settings, perform software upgrades, back up and restore configuration, and restart or reset the device.
To configure additional features, right-click on the SA 500 icon in the CCA Topology view and click Configuration Utility to launch the Web-based SA 500 management UI.
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Drag-and-drop SPA 500 Series and SPA 525G phone load files from your PC onto the UC 500 icon in the Topology view to upgrade firmware.
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These button types are now supported on SPA 500S expansion modules: Normal, Monitor, Shared, CO Line (Analog FXO trunk), Overlay, Overlay w/ Call Waiting, Speed-Dial, and Watch.
IMPORTANT Version 7.4.3 of the SPA 525G phone firmware is required to support the SPA 525G phones with the SPA 500S expansion module and other new features such as Monitor View.
To download SPA 525G phone firmware, go to the main Download Software page on Cisco.com (www.cisco.com/go/software) and choose Voice and IP Communications > IP Telephony > IP Phones > Cisco Small Business Pro SPA 500 Series Phones > Cisco SPA 525G 5-Line IP Phone with Color Display. Click on the links to IP Telephone Firmware > Latest Releases and choose Version 7.4.3. A Cisco.com login is required.
Monitor View for SPA 525G phones running in SPCP mode on SBCS is currently not configurable using CCA. For more information on how to configure this solution, see the application note titled How to Enable Video Monitoring on the SPA 525G in SIP mode or SPCP Mode on the Small Business Support Community, available at the following URL:
https://www.myciscocommunity.com/docs/DOC-11631
Cisco Configuration Assistant 2.2
Release 2.2 of CCA adds support for configuring these features and devices:
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All CCA feature configuration, maintenance, monitoring, back-up, and upgrade tasks that can be performed on the UC 540 are supported for the UC 560, including license management and SSL VPN.
Upgrade the Voicemail Compact Flash on UC 560 platforms for additional voicemail storage (Maintenance > Voicemail Upgrade).
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Choose Configure > Telephony > Dial Plan > Outgoing Dial Plan and click the Caller ID tab to access caller ID options. Per-trunk calling line ID can also be configured for PSTN trunks through the Telephony Setup Wizard.
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From the Topology view, you can discover Cisco PVC2300 and WVC2300 video cameras and third-party printers with Bonjour support. Choose the Configuration Utility option to manage these devices using their built-in web management tools.
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Cisco Configuration Assistant 2.1(1)
Release 2.1(1) of CCA is a maintenance release that addresses these items:
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The Reports category under Monitor was removed.
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See Caveats Resolved in Cisco Configuration Assistant 2.1(1) for a list of known issues addressed in this release.
Cisco Configuration Assistant 2.1
These features are new in Cisco Configuration Assistant 2.1:
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Cisco Configuration Assistant 2.0(1)
New features in Cisco Configuration Assistant 2.0(1) include the following:
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B-ACD version 3.00.2 scripts are packaged with Cisco Configuration Assistant 2.0(1). If B-ACD version 3.0.0.2 scripts are not available in the flash:/bacdprompts directory on the UC 500, B-ACD is not configured, and software pack 7.0.3 is being used, Cisco Configuration Assistant will upload the scripts to the device.
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If an administrator chooses Use DID PSTN number for the Caller ID and the incoming DID number is shorter than the Caller ID number to be displayed, the administrator can specify a Caller ID Prefix to ensure that the full E.164 number is displayed for the Caller ID. This is a common configuration scenario for ISDN BRI and PRI installations.
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Cisco Configuration Assistant 2.0
New features in Cisco Configuration Assistant include the following:
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The release also incorporates several user interface changes and enhancements to improve usability and navigation.
Usage Activity Tracking
The usage activity tracking feature is designed to automatically provide feedback on how Cisco Configuration Assistant is being used to deploy Cisco SBCS devices. The data shared by this feature will help Cisco further improve product usability and software quality.
Usage activity tracking is enabled by default, as described in the End User License Agreement (EULA) for Cisco Configuration Assistant. To view the EULA for Cisco Configuration Assistant, choose Help > About from the Cisco Configuration Assistant main menu, then click on the End User License Agreement link.
To disable usage activity tracking, choose System > Preferences to open the Preferences dialog, click the Usage Activity tab, and uncheck the Enable usage activity collection option.
When this option is enabled, only the following usage statistics are collected:
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No details of the configuration are recorded. The data collected only indicates that a change was applied to the configuration.
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This is the WAN or Internet address maintained and allocated by your Internet Service Provider for the router or firewall at your site.
The following information is NOT collected:
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User activity tracking is stored in a text file on the PC running Cisco Configuration Assistant and is sent to a server hosted by Cisco on a per-session basis. After the information is sent, it is removed from the user's PC.
An Event Notification alert is generated each time activity tracking data is sent.
System Requirements
The system requirements are described in these sections:
Installation Requirements
The PC on which you install Cisco Configuration Assistant must meet these minimum requirements.
Microsoft Windows Vista Ultimate, Microsoft Windows XP, Service Pack 1 or later
Windows XP 64-bit Edition, Windows Vista 64-bit Edition
You must have write permission to your home directory and to the Cisco Configuration Assistant installation directory so that CCA can create the necessary log files and preference files.
For PCs running Windows Vista, Administrator privileges are required in order to update, install, and use Cisco Configuration Assistant. If User Account Control is enabled in Windows Vista, you are prompted to elevate privileges when you start CCA.
(requires virtualization software)Mac OS: 10.4.10 and later
Virtual OS: Parallels Desktop: 3.0 / VMware Fusion: 1.0
Guest OS: Windows XP (Service Pack 2 or later) or Windows Vista Ultimate. CCA also supports remote control via Virtual Network Computing (VNC) clients.
PC with FastEthernet or higher LAN port
1-GHz Pentium IV or higher
200 MB (300 MB recommended)
512 MB minimum; 1024 MB recommended
Screen resolution: 1024 x 768
Colors: 65536
Font size: SmallMicrosoft Internet Explorer 6.0 or later, with Adobe Flash Player 10 or later and Javascript enabled
To get the latest version of the Adobe Flash Player, go to www.adobe.com. Javascript must be enabled for the Microsoft Internet Explorer browser (required for Dashboard, Wireless Setup Wizard, Multisite Manager, and Telephony Setup Wizard).
Managed Device Support
Cisco Configuration Assistant manages switches, routers, access points, and wireless LAN controllers.
Downloading Cisco Configuration Assistant
You can download Cisco Configuration Assistant from this site:
For information on installing, starting, and connecting to Cisco Configuration Assistant, see the at this site:
www.cisco.com/en/US/products/ps7287/prod_installation_guides_list.html
Cisco UC 500 software pack download site:
Deferred Versions
The following versions of Cisco Configuration Assistant are deferred and are no longer supported or available for download:
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Updating Cisco Configuration Assistant
NOTE Cisco Configuration Assistant 1.x installations cannot be updated to version 2.0 and later using the Application Update process. You must download Cisco Configuration Assistant 2.0 from Cisco.com (www.cisco.com/go/configassist) and install it manually. Follow the download and installation instructions in the Cisco Configuration Assistant Smart Business Communications System Administrator Guide.
Once you have successfully upgraded to Cisco Assistant 2.0, you can use the automated Application Updates feature to update Cisco Configuration Assistant to a later release in the language that you are using. Follow these steps:
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Upgrading Software Using Cisco Configuration Assistant
IMPORTANT Before upgrading software make sure that there are no third-party TFTP or FTP services running on the PC with Cisco Configuration Assistant installed. Temporarily disable any firewall software on the PC running Configuring Assistant for the duration of the upgrade, then re-enable the firewall after the upgrade completes.
You can upgrade the Cisco IOS image on managed devices by using Cisco Configuration Assistant in either of these ways:
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To upgrade the Cisco Unity Express (CUE) software on Cisco Unified Communications 500 Series platforms, use the Software Upgrade window.
For detailed instructions, click Help in the Software Upgrade window.
Cisco UC 500 Software Packs
Cisco UC 500 Software Packs are large zip files that contain all necessary files for the Cisco UC 500 Series platform. Each zip file contains multiple TAR/archive files for the components of the UC 500, including:
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Separate UC 500 software package files are provided for the Model UC 520, UC 540, and UC 560 platforms. You must download the correct file for your UC 500 platform.
Two types of software packs are available:
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To download Cisco UC 500 Software Packs, go to the following URL:
IP phone localization files and voice mail localization files are also available from this URL. A Cisco.com login is required.
These UC 500 software packs are compatible with Cisco Configuration Assistant Release 2.1, 2.0(1) and 2.0. Separate packages are used for the UC 520 and UC 540 platforms, as listed in the following tables:
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Cisco SR 500 Series Secure Router Model SR 520-T1 Software Pack
You must use the SR 520-T1 Utility to upgrade the software on the SR 520-T1. You cannot use Cisco Configuration Assistant 2.1 to perform the upgrade.
To download the latest software package for the SR 520-T1 from Cisco.com, follow these steps. A Cisco.com account login and password are required.
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The filename is SR 520-T1-1.0.tar.
For more information, see the Cisco UC 500 and SR 520-T1 Secure Router Setup Using Cisco Configuration Assistant 2.1 or Later application note, available on Cisco.com at www.cisco.com/en/US/products/ps9305/tsd_products_support_series_home.html.
Minimum Cisco IOS Releases and Device Firmware Versions
Table 5 lists the minimum software releases required for the devices that Cisco Configuration Assistant manages.
Limitations and Restrictions
These limitations and restrictions apply to Release 2.0 and later of Cisco Configuration Assistant:
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For more information, see the release notes for the Cisco VPN Client and Cisco AnyConnect client.
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CSCsz73632—Re-INVITE dropped when CME with rtp-nte and CUE rtp-nte. On H323 slow start calls into CME, with SIP to CUE, calls may fail to connect, and will disconnect with timer expiry (value 102), due to CUE not responding to a SIP REINVITE. This is a race condition, so the issue being observed will be intermittent in nature. This issue is a result of CUE dropping the RE-Invite when it is sent to CUE by CME soon after the ACK is sent to CUE. This is an open issue that is resolved in CUE 7.1.1. Upgrade the UC 500 software package to version 8.0.0 or greater, which includes CUE 7.1.3.
CSCsx94271—Call from BACD to CUE dropped due to mid-call re-invite. This issue is resolved in Cisco IOS 12.4(20)T4. Upgrade the UC 500 software pack to version 7.0.4 or greater, which includes IOS 12.4(20)T4.
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As a workaround, install the SDF package version 384, then upgrade to a later version.
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On a PC running the Microsoft Vista operating system, if you login with a username that has administrator privileges but does not have the username of Administrator or if you login with a username that does not have any administrator privileges, when you configure Click to Dial, you will encounter the following error:
Unable to get profile due to network or certificate issue
No workaround is available for an account without administrator privileges. The user must have administrator privileges in Vista in order for Click-to-Dial to work. For an account with administrator privileges: In Windows Explorer, go to the WebEx Connect client application (for example, C:\Program Files\WebEx\Connect), right-click on it, and choose Run as administrator. This launches the Connect client with the correct privileges to modify the registry for click-to-dial to work in Windows Vista.
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When you disable MoH for internal calls, Music on Hold for the external MoH port on the UC 500 is also disabled.
To disable Music on Hold for internal calls using CCA:
1. Launch CCA and navigate to the Music on Hold configuration settings.
2. Uncheck these options: Enable external music on hold port and Enable music on hold for internal calls.
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The AP521G-PK9 SKU also does not support channel 14.For detailed information on supported reference designs, limitations and caveats for deployment of Cisco IP Phone SPA 525G phones, see the Cisco SPA 525G Wireless Deployment Guide for Cisco SBCS, available at www.cisco.com/go/sbcs-docs.
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Important Notes
The following notes apply to Cisco Configuration Assistant 2.0:
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If they are not, Java displays the message Could not create Java Virtual machine, and the session ends. To overcome this problem, open the file C:\Program Files\Cisco Systems\CiscoSMB\Cisco Configuration Assistant\startup\startup.properties (the default installation path), and modify this entry:
JVM_MAXIMUM_HEAP=1024m
Replace 1024m with a lower setting that does not exceed the available RAM. There is no way to foresee what value will work. Try 512m, and lower it further if necessary.
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See the Cisco Configuration Assistant Out-of-Band Configuration Guidelines for information about out-of-band configuration that can be recognized and read in by CCA. The guide is available at the following URL:
www.cisco.com/en/US/products/ps7287/prod_installation_guides_list.html
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Open Caveats
This section describes the open caveats that could create unexpected activity in this software release.
Table 6 Open Caveats in Cisco Configuration Assistant 2.2(1) and earlier
CSCtd89799
UC 520 may not boot after Software Upgrade if more than 90% of Compact Flash space is used.
Symptom This problem can occur if a large number of phone loads are selected for the upgrade and, as a result, the compact flash usage on the UC 520 exceeds
Workaround
CSCtd85460
CCA cannot localize certain languages for CUE version 7.1.x
Symptom Using CCA and CUE 7.1.x to localize voice mail to certain languages generates "language not supported" errors in CCA. When the problem occurs, these languages are not listed as options in the Language drop-down menu in the Upgrade Settings dialog (Maintenance > Software Upgrade > Upgrade Settings with CUE only selected as the Software type).
CUE localization only fails for CUE 7.1.x versions. The issue does not occur with CUE 7.0.x versions.
Workaround
CSCtd62479
Configuration backup fails for SA 500 connected to CCA customer site
Problem:
Workaround
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Route Name: Descriptive name for the route.
Activate: Check the Activate check box to enable the route.
Destination IP address: Enter the IP address of the PC running CCA.
IP Subnet Mask: Enter the subnet mask assigned to the LAN IP Interface.
Gateway IP address: Enter the IP Address of the SA 500 LAN. The default is 192.168.75.1
Metric Value: A lower numeric number, for example, "2."6.
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CSCtd83341
UC 520 software upgrade to UC 500 software pack version 8.0.0 never completes and console port access locks up
Symptom When upgrading a UC 520 to software pack version 8.0.0, the upgrade does not complete and console port access locks up. The problem occurs intermittently on PCs running the Windows XP operating system; it occurs more frequently on PCs running Windows 7.
Workaround
CSCtd82975
Long error message displays when there is not enough space left on the UC 500 flash for drag-and-drop software upgrade
Symptom The TFTP copy error message that displays when there is not enough space left on the UC 500 flash to perform a drag-and-drop upgrade of phone firmware is too long and does not clearly indicate the cause of the problem.
Workaround
CSCtd74585
Telephony Setup Wizard: Hunt groups configured with the Longest Idle type are not correctly configured by the wizard
Symptom Hunt groups configured using the Telephony Setup wizard as Longest Idle hunt groups are displayed in CCA expert mode as Sequential hunt groups.
Workaround
CSCtd74621
Telephony Setup Wizard: Disabled FXO ports are displayed as configured PBX ports in summary
Symptom On the configuration summary page in the Telephony Setup Wizard, FXO ports that are set to Disabled through the wizard are incorrectly included in the total number of PBX FXO ports.
Workaround
CSCtd70142
Software Upgrade dialog "Operation in Progress - reloading UC520" does not time out
Problem:
Workaround
CSCtd57428
SPA50x phones with expansion module option shows wrong icon in the Voice window
Problem:
Workaround
CSCtc95589
SPA 500 Series IP Phones (SPCP mode): Phones incorrectly display call forward status after LiveRecord feature is invoked for a call
Problem:
Workaround
CSCtd50026
Telephony Setup Wizard: No extensions displayed in Analog port settings for user phones
Symptom After the Telephony Setup Wizard is used to configure the system, if you open the Analog Port Settings window in expert mode, the FXS ports configured as User Phones through the wizard do not display the extensions in the Extensions field.
Workaround
CSCtd48728
Telephony Setup Wizard: User extensions are duplicated in the Voice window after the wizard is used
Symptom The problem occurs when you configure some of the FXS ports as user phones and assign users to the FXS user phones and to registered phones. After the configuration is applied through the Telephony Setup Wizard, the User Extensions tab in the Voice window displays duplicate extensions for these phones.
Workaround
CSCtd47084
CCA should enforce total number of VPN sessions (SSL VPN, EZ VPN, Multisite)
Symptom The current maximum number of simultaneous VPN sessions that are supported on the UC 500 platform are as follows:
UC560: Max 20 sessions total (total includes EZ-VPN, Multisite, and SSL-VPN); UC540, UC 520: Max 10 sessions total (total includes EZ-VPN, Multisite, and SSL-VPN).This is currently not being enforced by CCA. For maximum VPN sessions, CCA does not distinguish between the UC560 platform and the UC520 or UC 540 platforms.
Workaround
CSCtd35009
Topology View: Device Properties for ESW-520-24P displays incorrect MAC address
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Workaround
CSCtd23964
Topology View: Device Properties for ESW-520-48P displays incorrect MAC address
Problem:
Workaround
CSCtd35407
Smartports shows an incorrect UC560-BRI-K9 unit (FXS ports in wrong location)
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Workaround
CSCtb45541
Multiple call forwards (CFwdALL) followed by rollover to voice mail not working
Symptom Assume the following call flow:
PSTN phone -> SIP trunk -> Phone A with CFwdALL to Phone B -> Rollover to voice mail
In this scenario, the PSTN phone continues to ring, and never rolls over to voice mail. Phone B disconnects after 10 seconds (as expected for rollover to voice mail), but the PSTN phone keeps ringing.
Workaround
CSCtd31579
Phone VPN Setup Wizard: CCA should enable alternate TFTP on SPA 525G phones
Symptom After running the VPN Phone Setup Wizard, SPA 525G phone registration fails over the VPN tunnel. The message "Downloading XMLDefault.cnf.xml" is displayed.
Workaround
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This enables the phone to register over the VPN without issues and permits calls to be made over the VPN tunnel.
CSCtd26084
Phone Load Management: Cannot delete multiple registered phone loads
Symptom When multiple phone loads are selected for deletion in the Phone Load Management window, only the first selected phone load is actually deleted.
Workaround
CSCtd27375
MeetMe Conferencing: G711G729 mode does not work
Symptom After disabling G711/G729 mode multi-party conferencing and then enabling and re- configuring the conferencing, IP phones receive "No conference bridge message" and cannot call into a conference.
Workaround
CSCtc67564
Telephony Setup Wizard: FXS ports set up with the Use Phone role through the wizard are configured incorrectly as Common Area Phones.
Symptom If you use the Telephony Setup Wizard to configure FXS ports as User Phones, these are configured incorrectly with a role of Common Area Phone instead. The problem occurs when you change the role using the wizard from its default setting of Common Area Phone to User Phone.
Solution:
CSCtd25653
Telephony Setup Wizard incorrectly allows SIP phone numbers to be selected when configuring hunt group members.
Symptom Hunt groups configured through the Telephony Setup Wizard that contain members that are associated with SIP phones such as the Cisco Model 3911 cause the hunt group configuration to fail.
Workaround
CSCtc56855
UC 560: Discrepancy in number of supported licenses displayed
Symptom The number of supported user licenses displayed for the UC 560 differs among the Telephony Setup Wizard, show version and show license detail command output on the UC 560, and the CCA expert mode Voice window.
Workaround
CSCtd27983
WLANs (SSIDs): Invalid error dialog while configuring SSID on AP 541N
Symptom In the WLANs (SSIDs) window, if you configure an SSID for an invalid VLAN on an AP 541N then replace it with a valid VLAN, an invalid error dialog with the message ("% Invalid input detected at `^' marker") appears when the configuration is applied.
Workaround
CSCtd21880
User Extensions tab: Apply button should not be enabled if there are no changes
Symptom On the User Extensions tab in the Voice window (Configure > Telephony > Voice), the Apply button is enabled even after configuration is applied. Clicking the Apply button re-sends the same configuration to the device.
Workaround
CSCtd27449
Cisco AP 521N WLAN configuration does not list available VLANs
Symptom The WLANs (SSIDs) window does not display available VLANs on the drop-down list for AP 541N access points. The only available option is None.
Workaround
CSCtd14782
Topology View: Cisco AP 541N wireless AP only shows up to four (4) CDP client devices
Symptom A Cisco AP 541N with version 1.8.0 firmware only accepts up to four (4) CDP clients. As a result, some wireless devices associated to AP 541N are not displayed in the CCA Topology View.
Workaround
CSCtc71422
VPN server password field triggers an error as soon as the cursor is placed in the field
Symptom In the VPN Server window (Configure > Security > VPN Server), CCA triggers an error as soon as the user inserts the cursor into the password field.
Workaround
CSCtc78052
Phone VPN Setup Wizard: Error Message should be thrown if config not applied
Symptom The CCA Phone VPN Setup Wizard does not display any error message if the phone is disconnected before the configuration is applied. When this occurs, the VPN phone configuration progress page in the wizard indicates that the configuration failed.
Workaround
CSCtc84421
Phone VPN Setup Wizard: Display Password as Plain Text checkbox does not work
Symptom When configuring passwords in the Phone VPN Setup Wizard, passwords are always displayed as plain text even when the Display Password as Plain Text checkbox is disabled (unchecked).
Workaround
CSCtc98096
Common SIP source-group fails for calls if the DID number contains a leading zero
Symptom When using CCA2.1(1) and later to provision a SIP trunk using registered DID numbers having a leading zero, calls will fail.
Workaround
For example:
voice source-group SIP_TRUNK
access-list 1
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access-list 1 remark SIP Trunk Service
access-list 1 permit <SIP Proxy / Session Border Controller IP address>NOTE If you have more than one voice source-group configuration, none of the source-group access-lists can include an explicit "deny any any" statement.
CSCtd03771
Wireless Setup Wizard: The Wireless Setup Wizard is not disabled when CCA is connected to a CCA customer site that does not contain a UC 500W or wireless APs
Symptom The Wireless Setup Wizard menu option is available, even when CCA is connected to a customer site that does not contain a UC 500W or any wireless access points. When the configuration is applied from the wizard, an error occurs.
Workaround
CSCtd05660
WLANs: Illegal Argument exception for special characters entered for pre-shared key
Symptom An Illegal Argument exception occurs when the pre-shared key configured for WPA2- PSK security contains special characters.
Workaround
CSCtd12772
Software Upgrade: Upgrading IOS Using TFTP Mode fails
Symptom When performing an IOS-only software upgrade with Remote TFTP Server selected as the Mode in the Upgrade Settings window, the upgrade fails with the error "Invalid/incompatible IOS image."
Workaround
CSCtd28737
Online Help: Clicking the Help button in the Upload License File dialog displays an error
Symptom When managing licenses for the UC 520, clicking the Help button on the Upload License File dialog displays an error and then displays the default help topic.
Workaround
CSCtc74188
On a Windows Vista PC, CCA incorrectly warns the user that a third-party FTP or TFTP server is running and prompts the user to disable it.
Symptom On a Windows Vista PC, CCA sometimes incorrectly reports that a third-party FTP or TFTP server is running and prompts the user to disable it. The problem can occur if CCA fails to release the FTP or TFTP ports from the previous session.
Workaround
CSCtc01234
VPN Client: After VPN remote configuration, the default NAT ACL is deleted
Symptom After configuring remote VPN, CCA should delete the default NAT ACL.
Here is the default NAT ACL:
access-list 1 remark SDM_ACL Category=2
access-list 1 permit 192.168.75.0 0.0.0.255
access-list 1 permit 192.168.10.0 0.0.0.255
access-list 1 permit 10.1.1.0 0.0.0.255
access-list 1 permit 10.1.10.0 0.0.0.3These lines should be deleted from the ACL:
access-list 1 permit 192.168.10.0 0.0.0.255
access-list 1 permit 10.1.1.0 0.0.0.255
access-list 1 permit 10.1.10.0 0.0.0.3This applies to any remote solution platform such as the SR 520-T1 and C800.
Workaround
CSCtc01211
Remote VPN should use local UID
Symptom CCA sends this CLI for VPN configuration to the SR 520:
crypto ipsec client ezvpn EZVPN_REMOTE_CONNECTION_1
connect auto
group EZVPN_GROUP_1 key cisco123
mode client
peer 99.191.197.89
virtual-interface 1
username cisco password cisco
xauth userid mode http-intercept ==> Replace this lineTo use a local username and password, the line "xauth userid mode http-intercept" should be replaced with "xauth userid mode local".
This applies to any remote solution platform such as the SR 520-T1 and C800.
Workaround
CSCtc67402
CCA does not support multi-line configuration for SIP phones
Symptom CCA can only configure button 1 on a SIP phone (for example, a Model 3951 SIP phone). CCA does not configure other lines correctly.
Workaround
CSCtc59943
Enabling or disabling the mailbox for a SIP phone does not update Call Forward settings
Symptom If you enable or disable the voice mailbox for a SIP phone in the Voicemail window (Configure > Telephony > Voicemail), Call Forward settings are not updated as expected on the User Extensions tab in the Voice window (Configure > Telephony > Voice).
Workaround
CSCtb04726
CCA might not configure the UC 500 correctly when several UC 500s are in the same customer site
Symptom CCA might not configure the UC 500 correctly if there are multiple UC 500s in the same customer site (multisite deployment scenario). These issues have been seen:
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Other issues might be encountered in addition to the ones listed above.
Workaround
CSCtb61264
When Maximum Calls is set to 4, the fourth call does not go through
Symptom After configuring call admission control (CAC) by setting Maximum Calls to 4, make 4 voice calls. The fourth call to the PSTN gets a fast busy tone and does not go through.
Workaround
CSCtb26742
Cisco Configuration Assistant does not connect to site after upgrade of ESW switch firmware
Symptom After upgrading ESW 500 Series switch firmware, Cisco Configuration Assistant does not automatically reconnect to the customer site after the upgrade completes. The error "Unable to connect" is displayed.
Workaround
CSCtb38897
After restore, CCA has the cached configuration instead of the restored configuration
Symptom After restoring a configuration archive, CCA configuration reflects the cached configuration instead of the restored configuration.
Workaround
CSCtb96652
Application update fails on Windows Vista PC if User Account Control is enabled
Symptom If the Windows Vista User Account Control feature is enabled on the PC running Cisco Configuration Assistant, CCA application updates from a previous release to Release 2.1 will fail. CCA does not clearly indicate the cause of the failure.
Workaround
CSCtb59808
When applying voice configuration, CLI Postview window pops up for system message
Symptom If CLI Postview is enabled, the CLI Postview window appears while voice configuration is being applied and displays a system message (telephony-service system message siteX") before the Apply completes.
Workaround
CSCtb64655
Voice: No CLI Postview for analog port settings tab in voice window
Symptom When CLI Postview is enabled on the Advanced tab in Preferences window (System > Preferences) and the user makes changes to analog port settings on the Analog Extensions tab in the Voice window, commands sent to the router are not displayed in the CLI Postview window as expected.
Workaround
CSCtb62009
Upgrading the image to router, task bar shows CUE information
Symptom When performing an IOS image-only upgrade, CUE information is incorrectly displayed in the Details section of the Software Upgrade window during the upgrade.
Workaround
CSCta56686
Opening multiple voice windows in quick succession can cause exceptions
Symptom Exception errors are displayed if several voice windows are opened quickly, one after another.
Workaround
CSCtb09844
Cannot configure AA (upload script or .wav file) over site-to-site VPN connection
Symptom Cannot configure Auto Attendant for a remote site, even though the Configure > Telephony > Auto Attendant link is enabled for the remote site.
Workaround
CSCta95873
Call Forward set to None by default for imported users
Symptom When user and phone data is imported from a .csv file from the User Extensions tab in the Voice window, the default value that is used for Call Forward Busy (CFB) and Call Forward No Answer (CFNA) is None. The correct default setting for CFB and CFNA is Voicemail.
Workaround
CSCta79156
CFNA and CFB are set to None by default (occurs intermittently)
Symptom When adding users and phones on the User Extensions tab in the Voice window, Call Forward Busy (CFB) and Call Forward No Answer are sometimes set to None as the default value. The problem occurs intermittently. The correct default setting for CFB and CFNA is Voicemail.
Workaround
CSCtb59571
User screen does not show PSTN number configured for user's extension
Symptom The PSTN Number field on the User Extensions tab in the Voice window is empty, even though Direct Dial to User Extension is configured for that extension on the Direct Dialing tab in the Incoming Dial Plan window.
Workaround
CSCta57056
Expert mode should limit voice mailboxes to 65 for all SKUs
Symptom On the Mailboxes tab in the Voice window, CCA allows configuration of more than the system limit of 65 voice mailboxes (user and GDM mailboxes) for all SKUs.
Workaround
CSCtb19058
WebEx PhoneConnect: Available phone user is not listed in existing phone user dialog
Symptom If you delete a WebEx user associated with a phone but do not commit the change, the user does not appear in the list of available users as expected when you click Select Phone Users from List.
Workaround
CSCtb18989
WebEx PhoneConnect: Password in WebEx user information window is auto-filled
Symptom When adding WebEx PhoneConnect users in the PhoneConnect Application Main window, if you click New, click Select Phone Users From List, then immediately, click Cancel, a new row appears in the table that contains only an auto-filled password.
Workaround
CSCtb31414
WebEx PhoneConnect: WebEx user ID might not be a valid email ID format
Symptom Although WebEx sites permit other formats, user IDs configured for users added with CCA must be formatted as valid email addresses.
Workaround
CSCtb35102
WebEx PhoneConnect: PhoneConnect displays an error when a phone is associated or disassociated
Symptom In the PhoneConnect Application Main window, if you disassociate a user with a phone, then try to associate that same user with the same phone, the configuration is applied to the UC 500. However, a password error for that user displays on the PhoneConnect Application Main window, even though the password was not modified.
Workaround
CSCtb38163
WebEx PhoneConnect: Problems with Copy From Device
Symptom When a WebEx PhoneConnect user is created using the Copy From Device option, an error message displays on the PhoneConnect Application Main window after you click Apply. At the same time, pop-up message displays that indicates that the device is being updated.
Workaround
CSCtb24263
WebEx PhoneConnect: Default toll-free number should include the country code
Symptom The default toll-free call-in number in the PhoneConnect Application Main window does not include the country code. This can result in users being unable to call into meetings using WebEx PhoneConnect due to a missing country code.
Workaround
•
•
CSCta28369
Dial Plan: Configured FXO ports re-appear in the available ports list
Symptom When all available FXO ports are configured as part of a PSTN trunk group in the Outgoing Dial Plan window and the user tries to configure a different or custom trunk group (for example, BRI), the already configured FXO ports are also available in the list of ports.
Workaround
CSCsz99663
VLAN conflict error incorrectly displayed when a VLAN is created with a special character in the name
Symptom A VLAN conflict error message is incorrectly displayed if you create a VLAN with a name that includes a special character. The following special characters cause the error: pound sign (#), plus sign (+), and forward slash (/).
Workaround
CSCta11711
Restore does NOT create mailbox for CUE users
Symptom When restoring configuration from a previous back up image, CCA does not create mail boxes for each user.
Workaround
CSCsz72909
Unable to Configure CUE time from CCA; WebEx PhoneConnect meeting alert delivery is delayed
Symptom Cisco Webex PhoneConnect applications alerts are sent at the wrong time, and can be several hours off. This can occur if the NTP server on the UC 500 is not correctly configured on the CUE to sync up with the CME NTP server. Currently Cisco Configuration Assistant only configures the CME NTP server. It does not configure the NTP server on the CUE side.
Workaround
1.
2.
3.
CSCsz77822
After upgrade a warning is displayed that a previous instance of CCA is still running
Symptom After an upgrade, Cisco Configuration Assistant displays the message "Another instance of CCA is already running."
Workaround
CSCsz77837
Software upgrade displays a false failure message
Symptom Cisco Configuration Assistant software upgrade status shows "Software upgrade failed" after software upgrade successfully completes.
Workaround
CSCsz66385
Application Update from Cisco Configuration Assistant 1.x release to 2.0 must be done manually
Symptom Application Update does not work across major releases (for example, 1.x to 2.x). The installation must be performed manually.
Workaround
CSCsz66412
CCA shows only 48 users supported despite having a valid 64-user license
Symptom On a 64-user UC 500 that is configured with the Telephony Setup Wizard, the Cisco Configuration Assistant application shows only 48 users are supported, despite having a valid 64-user license. In the configuration, the maximum number of supported e-phones is incorrectly reverted to 56.
Workaround
CSCsz62616
FXS port setting from Telephony Setup Wizard are not correctly shown in Voice window
Symptom When the Telephony Setup Wizard is used to shut down FXS ports or assign them to the Common Area Phone role, they are incorrectly displayed on the User Extensions tab in the Voice window (Configure > Telephony > Voice). FXS ports that have been shut down or configured as Common Area Phones or Fax should not be displayed on the User Extensions tab.
Workaround
CSCsy16933
Cannot configure different permissions for each user
Symptom When you change calling permissions for a user on the User Extensions tab in the Voice window, all other user permissions are automatically updated to the same permission level.
Workaround
CSCsz47310
No mailbox is created for IP phone user
Symptom Call Forward No Answer (CFNA) and Call Forward Busy (CFB) settings on the User Extensions tab in the Voice window are not automatically configured for users. Since mailboxes are not created until these settings are configured to forward calls to voice mail, no mail boxes are created for these users. However, mail boxes are configured automatically for analog phones
Workaround
CSCsz47364
Incoming Dial Plan: Caller ID translation is not correct
Symptom When multiple DID entries have the same number of matching trailing digits, the caller ID generated will overlap and may not be accurate.
For example, consider the following two DID mappings:
•
•
The caller ID rule generated for the first mapping will override the second, and the caller ID for 4081111006 will also be 106.
Workaround
CSCsy19958
Progress window for refreshing Voice window data is not closed, even when the progress bar reaches 100%
Symptom When refreshing data in the Voice window, the progress window does not close, even when the progress bar reaches 100%. The problem occurs intermittently.
Workaround
CSCsy31329
Dial Plan: CCA generates an outgoing dial plan for BRI even when the switch type is set to None
Symptom CCA generates outgoing dial peers for BRI even when the switch type is set to None (day 0 configuration).
Workaround
CSCsy73929
Cisco Configuration Assistant sometimes stops responding when a second customer site is added in the same session
Symptom If you try to add a second customer site during the same session, Cisco Configuration Assistant sometimes stops responding after you click the Start button to begin discovering devices. The issue occurs intermittently.
Workaround
CSCsy73766
No warning message is displayed when user mailbox creation fails because storage limit is reached
Symptom If the voice mail storage limit has been reached and user voice mailbox creation fails, no warning message is displayed. The Mailboxes tab on the Voice Mail window also incorrectly lists the mailbox for the new user as Enabled.
Workaround
CSCsy84524
CCA stops responding if a different device is selected while CCA is launching the Voice window for a device while connected to a community.
Symptom This problem can occur when the user opens a Voice window, then attempts to select a different device while the Voice window is still loading data.
Workaround
CSCsz03079
Incorrect configuration sent to device after changing the extension type on the User Extensions tab
Symptom On the User Extensions tab in the Voice window, when a user changes the Button Type for an extension from Shared to Normal but does not change the extension number, the huntstop channel Cisco IOS command is not removed from the associated ephone-dn.
Workaround
CSCsz20168
Night service call forward setting is deleted after intercom modification
Symptom Modifying the intercom button configuration for a user phone deletes the night service call forward setting from that phone.
Workaround
CSCsz45825
Single Number Reach: SNR configuration window should list only one user for shared line
Symptom All users sharing a DN are displayed in Single Number Reach configuration window.
Workaround
CSCsz47915
Intercom: Cannot modify an Intercom to a different extension type
Symptom Once a button on a user phone is configured as an Intercom, you cannot change the Button Type for that line to a different type.
Workaround
CSCsz50739
Single Number Reach: Extension types are not validated on the SNR Configuration window
Symptom All extension types are listed in the SNR Configuration window. However, not all extension types can be configured for SNR.
Workaround
CSCsz29268
WebEx PhoneConnect: Locale change not picked up unless admin enters WebEx PhoneConnect application screen
Symptom The user changes the CME locale after having configured WebEx PhoneConnect and the phone does not pick up the new language. This occurs only if the WebEx PhoneConnect configuration windows in Cisco Configuration Assistant are not accessed after the CME locale is changed.
Workaround
Alternatively, after having set up PhoneConnect users and changed the CME locale, if WebEx PhoneConnect screens on user phones do not have the new language, do the following:
1.
2.
3.
If the new language does not appear on the phones after performing the above actions, then do the following.
1.
2.
3.
CSCsx62251
WebEx PhoneConnect: Join before meeting start option is only available to host, not attendee.
Symptom When scheduling a non-audio WebEx Meeting Pro with an option to let attendees join x minutes before start time, alerts with the Call button x minutes before the start time are only sent to the host. Alerts for the attendees do not display a Call button until the meeting start time.
Workaround
WebEx PhoneConnect: Intermittently phones can not dial into meeting.
Symptom Intermittently, phone users are unable to have PhoneConnect auto-dial into the meeting. After the Call button is pressed, the phone remains on the dialing screen, and no audio is heard.
Workaround
CSCsx10880
WebEx PhoneConnect: Alternate host and host cannot both join meeting.
Symptom If a user creates a meeting with an alternate host, then the host and the alternate host cannot both join the meeting. The first host to join the meeting is granted host privileges and the other host cannot join the meeting.
Workaround
CSCsz50873
WebEx PhoneConnect: XML parser error when viewing meeting attendees
Symptom When a WebEx meeting title has special characters, an XML parser error is displayed on IP phones when viewing the attendees.
Workaround
CSCsx86872
Day 2 changes for custom SIP Provider incorrect if made from a different PC
Some day 2 additions or modifications under Telephony are mis-configured for a custom SIP Provider. For example, an added DID may not register correctly. The custom SIP Provider name is shown in the SIP Provider drop-down list, but no template information is displayed, and the Cisco Configuration Assistant application log contains the following error:
++: ERROR: : SIPData: SIP Provider read from device is not supported by any template: <PROVIDER NAME>The problem occurs when a custom SIP Provider has been configured on the UC520, but the Cisco Configuration Assistant installation reading the configuration does not have the SIP Provider template (.xml) added.
To configure the custom SIP Provider on the UC 520 initially, the SIP Provider template (.xml) must be added to the Cisco Configuration Assistant installation. Once applied to the UC520, that configuration may be read back by any other Cisco Configuration Assistant installation, even if the custom SIP Provider was not added by the user. The problem occurs when modifications are made, and in this case, all attributes of that provider will be the system default.
In addition to SIP Trunk configurations, the following Telephony configurations depend on the attributes defined by the SIP Provider template (.xml) for correct behavior:
•
•
•
•
•
Workaround
N/A
DID not registered when Service Provider SIP trunk configuration is loaded from different PCs
Symptom A DID is not registered when Service Provider SIP trunk configuration is loaded to the UC 500 from two different devices (for example, from two PCs).
Workaround
CSCsx22527
Cannot launch Wireless Setup Wizard
Symptom On a PC with the Quick Test Pro Java add-in installed, the Wireless Setup Wizard fails to launch and displays a Java error.
Workaround
CSCsu81384
Intercom: Label for Intercom is editable but is not applied on router
Symptom When a user selects a phone button as an intercom and edits the button label, the button label that the user entered is replaced with "Intercom <user name>" by Cisco Configuration Assistant when the change is applied on the router.
Workaround
CSCsu45838
Dial Plan: Outgoing Numbers do not properly show out-of-band permissions
Symptom For Outgoing Numbers configured on from Dial Plan tab in the Voice window, permissions may be blank or upon selection of the Permissions field, the current value is lost. This can occur if the Permissions value is not supported—that is, it does not map to one of the following categories:
•
•
•
•
•
•
Workaround
For any Outgoing Number with a permission not supported or configured by Cisco Cisco Configuration Assistant, use caution when making modifications and do not click the Permissions field.
Outgoing Number Permissions map to the following CLI:
dial-peer voice <tag> pots
corlist outgoing <corlist name>
For any out-of-band configuration, Cisco Configuration Assistant typically displays the value as greyed out/disabled and does not allow further modification.
CSCsv62730
Dial Plan: Incoming dial plan does not handle swapping of AA numbers
Symptom When there are two Auto-Attendants configured as destinations for Many-to-One dial plans, and the pilot numbers of the two Auto-Attendants are swapped, both Many-to-One dial plans are configured with the same Auto-Attendant as the destination.
Workaround
For example, if the AA1 number is 600 and the AA2 number is 601, instead of swapping the numbers in one Apply or OK operation, set AA1 to some other number, for example, "700," set AA2 to 600, and click Apply or OK. To complete the swap, set AA1 to 601 and click Apply or OK.
CSCsw65601
IPS: Modify label in error message area
CCA does not give further detailed error message for invalid public key.
Symptom When the public key submitted for IPS (Intrusion Prevention System) is invalid, the error message area at the top of the screen displays the message, "Click on red items to show further details," but no details are shown. ("Invalid public key" should be displayed for the label).
Workaround
CSCsw66202
Issue in modifying default route IP from factory default configuration
Symptom The Default Gateway from the factory default configuration is not removed when the IP configuration type is changed to Static.
Workaround
CSCsw90152
CCA shows flash space available = -1 when there is a flash error on the UC 520
Symptom When there is an issue with UC 520 flash, the Cisco Configuration Assistant Software Upgrade window shows available space on flash as -1. This issue typically occurs during when a software package is downgraded to a prior version.
Workaround
CSCsw89917
CCA only displays the first DCHP pool exclusion when multiple exclusions are configured
Symptom CCA only displays the first DHCP pool exclusion for multiple exclusion configuration. DHCP pools are not able to follow multiple exclusions. For example, if the following exclusions are configured using Configure > Routing > DHCP Server, DHCP Exclusions tab:
192.168.2.1 - 192.168.2.39
192.168.2.60 - 192.168.2.65
192.168.2.245 - 192.168.2.254
Only the first DHCP pool 192.168.2.40 through 192.168.2.59 is displayed. 192.168.2.66 through 192.168.2.244 should also be listed as a valid DHCP pool, but is not.
Workaround
CSCsw91364
CCA Device Setup Wizard - VLAN 1 Address change problem
Symptom The following issues are seen when the Device Setup Wizard is re-run after the initial setup to change the VLAN 1 IP address:
•
•
Workaround
CSCsw87298
Dial Plan - interdigit timeout, CCA cannot read the default timeout 10
Symptom CCA cannot read the default interdigit timeout 10. If user configure 10 seconds of interdigit timeout value from CCA Dial Plan tab, CCA will show default 5 seconds on the GUI, even though 10 seconds is configured on the router.
Workaround
CSCsw92347
Dial Plan - CCA cannot read back access code for emergency # if trunk list none
Symptom Access code for Emergency number will not be read back by CCA if the there is no trunk (T1/E1, BRI, FXO or SIP) associated with the emergency number (that is, None is selected for the trunk list for the emergency number).
Workaround
CSCsu44759
CCA should warn the user or remove Firewall from VLAN 100 when it is unchecked.
Symptom The firewall settings on the VLAN 100 and loopback 0 interfaces are not removed when invoking Cisco Configuration Assistant on a Cisco UC520 with a default firewall configuration. Note: VLAN 100 is used as the voice vlan and loopback 0 is used for tftp source-interface and sccp.
Workaround
CSCsh99313
Cisco Configuration Assistant is using the same username-password to access multiple devices
Symptom Users can discover and add a wireless LAN controller to a community regardless of the privilege setting for the device (read-write or read-only) or the privilege setting of the community (read-write or read-only).
Workaround
CSCsu45832
Dial Plan: Incoming DID Migration triggered on FXO only; cannot open DID
Symptom When Voice configuration is applied, the Voice > Dial Plan > Incoming Call Handling section displays the following error message:
Your current configuration needs to be updated with new Dial plan. Click Configure button to provide necessary information.
However, the Direct Inward Dial Translations (DID) Configure button is disabled.
Multiple conditions must be present to trigger this condition:
•
and
•
and either:
(a) The router was just previously configured with CCA 1.0/1,
or
(b) User information was just imported via the Voice Features > Users tab.
Workaround
1.
2.
3.
4.
Alternatively, if the issue is caused by (b) above, remove all PSTN numbers from the imported file.
Note that FXO does not support DID configuration. All PSTN numbers are handled by the FXO Service Provider.
CSCsi84426
Cisco Configuration Assistant error message for the access point reload failure
Symptom After you upgrade the software of an autonomous access point, the device cannot be reloaded if it receives a new IP address from DHCP.
Workaround
CSCsj70928
Create SSID does not show VLANs in pull down
Symptom When using AAP 521 to create SSIDs for wireless networks, the VLAN drop-down menu might not display any VLAN IDs.
Workaround
CSCsj75176
Mandatory for the user to remove or change the default credential
Symptom The 800 Series routers and the UC 500 are shipped with a default configuration that contains default user credentials (cisco/cisco). Cisco Configuration Assistant does not force you to change these default credentials after the initial configuration, therefore leaving a potential security hole in a production network.
Workaround
1.
2.
3.
4.
5.
6.
7.
8.
CSCsk70541
Speed dial does not work if invoked over WAN interface with a firewall
Symptom You cannot use speed dial on the WAN interface. A firewall on the WAN interface blocks the TFTP traffic used by the speed dial feature.
Workaround
CSCsl01400
Cisco Configuration Assistant should read in all default ephone-dn
Symptom Cisco Configuration Assistant might not display all the default ephone-dn extension not yet in use by any phone in the Share and Overlay menus.
Workaround
CSCsl04378
FTP connectivity should be verified before deleting an IOS image
Symptom When upgrading the IOS image on a UC520, Cisco Configuration Assistant automatically deletes the old IOS image if there is not enough free space. However, Cisco Configuration Assistant does not verify TFTP or FTP connectivity between the PC running Cisco Configuration Assistant and the UC520. If there is an FTP or TFTP connectivity issue between the PC and the UC520 and the new image cannot be copied, the UC520 will be without a valid IOS image.
Workaround
CSCsl14487
SIP phone loads are sent to the device every time a parameter is modified
Symptom Phone loads for SIP phones are being re-sent to the device every time a change is made to the device configuration.
Workaround
CSCsl22571
SIP trunk error message should request mandatory fields
Symptom If you do not enter values for the mandatory SIP trunk fields, Cisco Configuration Assistant displays the message "please correct errors marked in red." The message should be "Fields marked in red are mandatory."
Workaround
CSCsl23427
In keysystem mode, no outgoing call translation profile is configured
Symptom In keysystem mode, Cisco Configuration Assistant does not configure outgoing call translation profiles.
Workaround
Intermittently, the Configure button is green when no DID is configured
Symptom If you make changes on a Direct Inward Dialing (DID) window to configure a device, close the DID window, reopen the DID window, and delete the changes, there is no change to the configuration, but Apply is enabled.
Workaround
CSCsl65972
SIP Trunk service provider drop-down menu should not include AT&T and Cbeyond
Symptom Outgoing Dial Plan is not compatible with the SIP Trunk Service Provider selected.
•
•
This is a usability issue; it does not impact functionality.
Workaround
CSCsl76932
Out-of-Band user-created conference directory number is used or deleted
Symptom If you created an ephone-dn for ad-hoc conferencing using the CLI, a conference number configured for ad-hoc conferencing out-of-band might be used, or it might be deleted by Cisco Configuration Assistant.
Workaround
CSCsl76957
OOB issues for ephone
Symptom Cisco Configuration Assistant might reset out-of-band video and username configuration parameters, and this might cause the CME and CUE configurations to be mismatched.
Workaround
CSCsl78177
Out-of-band voice park slot configurations are overwritten
Symptom Park slot MWI configuration parameters that are not recognized by Cisco Configuration Assistant are removed by Cisco Configuration Assistant.
Workaround
CSCsl78188
Out-of-band voice paging configuration is overwritten
Symptom Paging configuration commands that are not understood by Cisco Configuration Assistant are removed by Cisco Configuration Assistant.
Workaround
CSCsl78190
Out-of-band voice username parameters are overwritten
Symptom Username configuration commands that are not understood by Cisco Configuration Assistant are removed by Cisco Configuration Assistant.
Workaround
CSCsl90562
Premature validation confirming user password
Symptom If you use Cisco Configuration Assistant to create a user account from the Security/VPN Server window, Cisco Configuration Assistant might incorrectly show a username and password validation. After you enter a username and a password and move the cursor to the Confirm Password field, Cisco Configuration Assistant might incorrectly show a validation message.
Workaround
CSCsl78865
Adding a rule to a voice translation rule is overwritten
Symptom A rule that is manually added to voice translation rule and with tag 1111 is overwritten after a DID configuration is created.
Workaround
CSCsm17687
Active conferences dropped and ad-hoc hardware configuration delete fails on configuration of AT&T SIP Trunks
Symptom Active ad-hoc conferencing might be terminated while configuring other features, such as AT&T SIP Trunk. Also, the hardware-based ad-hoc conferencing configuration might not be deleted after switching to software conferencing (3 or fewer participants).
Workaround
CSCsm31494
Deleting or modifying users with a mailbox
Symptom When deleting or modifying users in the User Extensions tab, extensions are removed unnecessarily.
Workaround
CSCsm44521
Configuration is not saved before back up of a wireless LAN controller (WLC) is started
Symptom Cisco Configuration Assistant does not prompt you to save the device configuration before performing a backup of the WLC configuration when you modify the configuration of a wireless controller.
Workaround
Manually save the configuration to a file before backing up the configuration:
1.
2.
3.
4.
5.
6.
Set your preferences to always save the configuration before backing up the device configuration:
1.
2.
3.
4.
5.
6.
CSCsm96235
The time zone change message is not intuitive and it is sometimes misleading
Symptom A warning message, "CUE reload need at least 5 minutes, do you want to proceed with reload?" displays when time zone changes are made. No time zone changes are made to the CME if you skip the message.
Workaround
CSCso26948
Overlay is sometimes not configured for certain configuration flows
Symptom Configuring the Overlay phone button might cause a stack overflow.
Workaround
Resolved Caveats
This section describes the resolved caveats:
•
•
•
•
•
•
Caveats Resolved in Cisco Configuration Assistant 2.2(1)
Caveats Resolved in Cisco Configuration Assistant 2.2
Caveats Resolved in Cisco Configuration Assistant 2.1(1)
Caveats Resolved in Cisco Configuration Assistant 2.1
Caveats Resolved in Cisco Configuration Assistant 2.0(1)
Caveats Resolved in Cisco Configuration Assistant 2.0
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
The Cisco Small Business Support Community site provides resources to assist VARs and Partners with design, implementation, and maintenance for Cisco SBCS platforms. To access the Cisco Small Business Support Community, point your web browser to the following URL:
www.cisco.com/go/smallbizsupport
Documentation Changes for Cisco Configuration Assistant 2.1
Beginning with Release 2.1, the following documentation is provided for Cisco Configuration Assistant:
•
The new administration guide replaces the existing Getting Started with Cisco Configuration Assistant Guide. It is also available in PDF format through the online help system in CCA.
•
•
To access documentation for Cisco Configuration Assistant on Cisco.com, visit the following URL:
www.cisco.com/en/US/products/ps7287/tsd_products_support_series_home.html
Where to Go From Here
Cisco provides a wide range of resources to help you and your customer obtain the full benefits of Cisco Configuration Assistant.
Cisco Configuration Assistant
Product Page (includes links to software download)Cisco Configuration Assistant Technical Documentation
www.cisco.com/en/US/products/ps7287/tsd_products_support_series_home.html
Cisco UC 500 software packages and localization files
(Cisco.com Login Required)Cisco Small Business Support Community
Cisco Small Business Support Center
www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
Cisco Smart Business Communications System
Cisco Unified Communications 500 Series
Cisco Secure Router SR 500 Series
Cisco ESW 500 Series Switches
Cisco IP Phone SPA 500 Series
Cisco Unified IP Phones 7900 Series
Cisco Small Business Pro AP 541N Dual-band Single-radio access points
CIsco SA 500 Series Security Appliances
Open Source License Notices
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
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All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0908R)
© 2009 Cisco Systems, Inc. All rights reserved.
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