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Cisco Configuration Assistant

Release Notes for Cisco Configuration Assistant 1.0 and Later

Table Of Contents

Release Notes for Cisco Configuration Assistant 1.0 and Later

Contents

Introduction

New Features

Cisco Configuration Assistant 1.9(1)

Cisco Configuration Assistant 1.9

Cisco Configuration Assistant 1.8

Cisco Configuration Assistant 1.7

Cisco Configuration Assistant 1.6

Cisco Configuration Assistant 1.5(3)

Cisco Configuration Assistant 1.5(2)

Cisco Configuration Assistant 1.5(1)

Cisco Configuration Assistant 1.5

Cisco Configuration Assistant 1.1

Cisco Configuration Assistant 1.0

System Requirements

Installation Requirements

Devices Supported

Switches

Routers

Access Points

Wireless LAN Controllers

Downloading Cisco Configuration Assistant

Updating Cisco Configuration Assistant

Upgrading Software by Using Cisco Configuration Assistant

Minimum Cisco IOS Releases

Limitations and Restrictions

Important Notes

Open Caveats

Resolved Caveats

Caveats Resolved in Cisco Configuration Assistant 1.9(1)

Caveats Resolved in Cisco Configuration Assistant 1.9

Caveats Resolved in Cisco Configuration Assistant 1.8

Caveats Resolved in Cisco Configuration Assistant 1.7

Caveats Resolved in Cisco Configuration Assistant 1.6

Caveats Resolved in Cisco Configuration Assistant 1.5(1)

Caveats Resolved in Cisco Configuration Assistant 1.5

Caveats Resolved in Cisco Configuration Assistant 1.1(1)

Caveats Resolved in Cisco Configuration Assistant 1.1(0)

Caveats Resolved in Cisco Configuration Assistant 1.0(1)

Obtaining Documentation, Obtaining Support, and Security Guidelines

Related Documentation


Release Notes for Cisco Configuration Assistant 1.0 and Later


Revised on March 2, 2009

These release notes include important information about Cisco Configuration Assistant 1.0, 1.0(1), 1.1(0), 1.1(1), 1.5, 1.5(1), 1.5(2), 1.5(3), 1.6, 1.7, 1.8, 1.9, and 1.9(1) and any limitations, restrictions, and caveats that apply to these releases. These release notes are updated as needed.

Contents

This information is in the release notes:

Introduction

New Features

System Requirements

Downloading Cisco Configuration Assistant

Updating Cisco Configuration Assistant

Upgrading Software by Using Cisco Configuration Assistant

Minimum Cisco IOS Releases

Limitations and Restrictions

Important Notes

Open Caveats

Resolved Caveats

Obtaining Documentation, Obtaining Support, and Security Guidelines

Related Documentation

Introduction

Cisco Configuration Assistant, part of the Cisco Smart Business Communications System (SBCS) portfolio of products, simplifies the tasks of configuring, deploying, and administering Cisco network solutions, improves the security and performance of your network, and reduces the time needed for network deployment and configuration. Designed for small and mid-sized business networks serving 8 to 100 users, this PC-based application with a graphical user interface (GUI) provides everything you need to set up a small office network.

New Features

These sections describe the new features provided in these releases:

Cisco Configuration Assistant 1.9(1)

Cisco Configuration Assistant 1.9

Cisco Configuration Assistant 1.8

Cisco Configuration Assistant 1.7

Cisco Configuration Assistant 1.6

Cisco Configuration Assistant 1.5(3)

Cisco Configuration Assistant 1.5(2)

Cisco Configuration Assistant 1.5(1)

Cisco Configuration Assistant 1.5

Cisco Configuration Assistant 1.1

Cisco Configuration Assistant 1.0

Cisco Configuration Assistant 1.9(1)

Cisco Configuration Assistant 1.9(1) is a maintenance release that includes:

Support for managing Cisco Model 7925 wireless IP phone

Support for localizing Cisco Model CP-5x IP phones

Support for Cisco UC500 Software Pack 7.0(2) (filename UC520-7.0.2.zip), Cisco IOS 12.4(20)T2

Resolved caveats listed in the "Caveats Resolved in Cisco Configuration Assistant 1.9(1)" section

Cisco Configuration Assistant 1.9

New features that can be configured in Cisco Configuration Assistant Version 1.9 include the following:

Schedules for Business Hours, Night Service, and Holidays (Configure > Telephony > Schedules)

Enhanced Auto Attendant with support for multiple Auto Attendants, separate menus and prompts for open and closed business hours, submenus, prompt and script management, and prompt recording (Configure > Telephony > Auto Attendant)

Call blast groups (Configure > Telephony > Voice, Voice Feature tab)

Night Service with call forward number or night service bell (Configure > Telephony > Voice, Voice Features tab)

Intrusion Prevention System (IPS) and URL Filtering for Cisco SR500 Series Secure Routers (Configure > Security > IPS and Configure > Security > URL Filtering)

Support for additional SIP trunk providers

Enhanced Dial Plan configuration interface for configuring outgoing and incoming call handling, and outgoing caller identification, and importing Microsoft Excel-based dial plan templates

Country-specific dial plan templates for the following locales: Australia, France, Germany, Italy, Japan, North America, New Zealand, and Spain

Options for enabling the external Music on Hold (MOH) port on the UC500 and enabling MoH for internal calls

Option for enabling post view of voice CLI commands applied to UC500 (System > Preferences > Advanced tab)

Ability to change the default VLAN 1 IP address through the Device Setup Wizard

Support for Cisco IP Phone Model 7937, 7915, 7916 sidecars.

Live Record and Live Reply support

Option to enable or disable Cisco Unified Messaging (IMAP) and Video Telephony applications (Applications > Applications Control)

Ability to collect a troubleshooting log for the Cisco SR500 Secure Router

Support for Cisco IP Phone SPA525G phones


Note Cisco IP Phone SPA525G phone support requires UC500 Software Pack 7.0(2) or greater, which includes Cisco IOS 12.4(20)T2.


Wireless Setup Wizard for initial installation and configuration of wireless network settings for the Cisco UC500 platform, Cisco SPA525G IP phones, and up to two external Cisco AP521 access points

The following feature configuration options have been moved to different areas of the CCA user interface:

Auto Attendant is now configured in a separate window instead of on the Voicemail & AA tab in the Voice window.

System Speed dial numbers are now configured in a separate window (Configure > Telephony > System Speed Dial).

Intercom buttons on IP phones are now configured from the Button Type menu on the More Options window (Configure > Telephony > Voice, Users tab, More Options). Multiple intercom buttons can be configured per phone.

Voice window tabs have been renamed. The new tab names are System, Region, Network, Voicemail, SIP Trunk, Dial Plan, Voice Features, and Users.

You can now select hunt group members from a list of users instead of going to the Users tab, selecting each user, and assigning them to a hunt group.

The Caller ID Per Call Block Code is now configured on the Dial Plan tab in the Voice Features window.

The WLAN (SSIDs) window now includes a section for configuring channel and power level settings for autonomous access points.

For more information on new features in Cisco Configuration Assistant 1.9:

Read the Guide to New Features in Cisco Configuration Assistant Version 1.9, available on Cisco.com (see the "Related Documentation" section).

Refer to the Cisco Configuration Assistant online help.

From the main menu in Cisco Configuration Assistant, select Help > What's New.

Cisco Configuration Assistant 1.8

With Cisco Configuration Assistant 1.8 you can:

Configure Cisco SR500 devices

Configure multiple Auto Attendants and Multi-level Auto Attendant

Record and set Auto Attendant prompts from a phone.

Configure Call Progress Tone under the Region tab.

Cisco Configuration Assistant 1.7

With Cisco Configuration Assistant 1.7 you can configure:

Bearer Capability for PRI under the Device tab.

Bearer Capability and Static TEI for BRI under the Device tab.

Cisco Configuration Assistant 1.6

With Cisco Configuration Assistant 1.6 you can manage these models of the Cisco Unified IP Phone 500 Series (and all phones supported by previous versions of this application):

521G, 521SG

524G, 524SG

Cisco Configuration Assistant 1.5(3)

Cisco Configuration Assistant 1.5(3) supports the graphical user interface for the French language.

Cisco Configuration Assistant 1.5(2)

Cisco Configuration Assistant 1.5(2) supports the graphical user interface for the German language.
The online help is available in English.

Cisco Configuration Assistant 1.5(1)

Cisco Configuration Assistant 1.5(1) supports the graphical user interface and online help for the Japanese language.

Cisco Configuration Assistant 1.5

With Cisco Configuration Assistant 1.5, you can:

Use Device Setup wizard to make these devices ready to use if they are new or they have been reset to the factory default configuration:

Catalyst Express 520 switches

Cisco Unified Communications 500 Series platforms

Cisco 526 Wireless Express Mobility Controllers

Autonomous Cisco 521 Wireless Express Access Points

Restore devices to their factory settings.

Add a network cloud to the topology map and manually add a link between nodes on the map

Associate a company or organization name with a community. The name becomes a prefix to the SSID, forming the default SSID for your network. For example: companyname_data, companyname_voice, companyname_guest. (The default SSID can be overwritten.)

Migrate a configuration by using the backup copy of a configuration from a similar device as the source file and then restoring that configuration to a new device.

Support the following Unified Communications 500 Series devices:

UC520W-8/J-K9

UC520W-8U-4FXO-K9

UC520W-16/J-K9

UC520-24U-8FXO-K9

UC520-24U-4BRI-K9

Create community VLANs.

Maintain out-of-band configurations, as Cisco Configuration Assistant ability to recognize out-of-band entries has been improved.

Support the Cisco Smart Business Communications System (SBCS).

Use SSH to communicate with a device if it is enabled on the device. Otherwise, Cisco Configuration Assistant uses Telnet.

Configure phone certification, such as Multiple Emergency Number Support, Custom Call Blocking, Custom Dial Plan, and so forth for installations in regions not having North America numbering plans.

Support T1/ E1 channel-associated-signaling (CAS)

Support VICs on UC500s

Configure ad-hoc conferencing

Configure 3951 and 3911 SIP phones (and all phones supported by previous versions of this application)

Configure SIP trunk enhancements

Generate troubleshooting logs

Translate the Dialed Number Identification Service (DNIS) provided by the incoming call to the appropriate ephone-dn extension

Configure a single level Auto Attendant script that customizes the selection menu offered to incoming callers

Configure these phone features:

Shared lines

Global speed dial

Multiple extensions

Overlay download

Configuration Busy Lamp Field (BLF) extension monitoring

Manage licenses (Note that License Management is not supported on the UC500-24U.)

Display recommendations and best practices for common wireless clients

View a Wireless LAN Controller (WLC) summary page

Enable voice optimization on a WLC

Easily configure guest access and employee access in a WLC

Configure simplified SSID configuration for data, voice, and guest WLANs in WLC

Use auto-setup to configure the WLC mobility group

Convert an autonomous access point to a Lightweight Access Point Protocol (LWAPP) access point

Manage wireless controller features:

WLAN users (including Guest) with Web Authentication

VLAN synchronization

Wireless Controller Dashboard

WLAN usability enhancements

Front panel display

Cisco Configuration Assistant 1.1

With Configuration Assistant 1.1, you can:

Choose from GUIs and getting started guides in these languages:

English

French

German

Italian

Japanese

Simplified Chinese

Spanish

Russian

Choose options in the Voice window for configuring T1/E1 voice-port adapters

Manage these Cisco Unified Communications 500 Series models:

UC520-32U-8FXO-K9

UC520-32U-4BRI-K9

UC520-48U-12FXO-K9

UC520-48U-6BRI-K9

UC520-48U-T/E/F-K9

UC520-48U-T/E/B-K9

Manage these Cisco Catalyst Express 520 Series models:

WS-CE520-24PC-K9

WS-CE520-24LC-K9

WS-CE520-24TT-K9

WS-CE520G-24TC-K9

Manage these Cisco Unified IP Phone models (and all phones supported by previous versions of this application):

7942-G

7962-G

7945-G

7965-G

7975-G

Cisco Configuration Assistant 1.0

With Cisco Configuration Assistant you 1.0 can:

Configure call routing and voice mail, switches, routers, wireless LAN controllers, and access points

Administer network security

Generate status reports

Monitor the network

Upgrade Cisco IOS and voice software

Manage these Cisco Unified IP Phone models:

7902

7905

7906

7911

7912

7920

7921

7931

7936

7940

7941

7942

7945

7960

7961

7962

7965

7970

7971

7975

CIPC

ATA

System Requirements

The system requirements are described in these sections:

"Installation Requirements" section

"Devices Supported" section

Installation Requirements

The PC on which you install Cisco Configuration Assistant must meet these minimum hardware requirements:

Processor speed: 1 GHz

DRAM: 512 MB minimum; 1024 MB recommended for better performance

Hard-disk space: 150 MB for Cisco Configuration Assistant alone; 300 MB recommended

Number of colors: 65536

Resolution: 1024 x 768

Font size: small

These operating systems support Cisco Configuration Assistant:

Windows Vista Ultimate

Windows XP, Service Pack 1 or later

Windows 64-bit versions are not tested or officially supported. You will need write permission to your home directory and to the Configuration Assistant installation directory so that Configuration Assistant can create the necessary log files and preference files.

Devices Supported

Cisco Configuration Assistant manages switches, routers, access points, and wireless LAN controllers.

Switches

Catalyst Express 520 switches, all models

Routers

Cisco Unified Communications 500 Series platform, all models

These models of the Cisco 800 Series Routers: 851, 851W, 857, 857W, 871, 871W, 876, 876W, 877, 877W, 878, and 878W

Cisco SR500 Series Secure Router

Access Points

Cisco 521 Wireless Express Controller-Based Access Points

Cisco 521 Wireless Express Autonomous Access Points

Wireless LAN Controllers

Cisco 526 Wireless Express Mobility Controllers

Downloading Cisco Configuration Assistant

You can download Cisco Configuration Assistant from this site:

http://www.cisco.com/go/configassist

For information on installing, starting, and connecting to Cisco Configuration Assistant, see Getting Started with Cisco Configuration Assistant at this site:

http://www.cisco.com/en/US/products/ps7287/prod_installation_guides_list.html

Updating Cisco Configuration Assistant

To update Cisco Configuration Assistant to a later release in the language that you are using, follow these steps:

1. Start Cisco Configuration Assistant.

2. Choose Application > Application Updates.

3. In the Authentication window, enter your Cisco.com username and password, and click OK.

4. In the Application Updates window, click Yes.

Upgrading Software by Using Cisco Configuration Assistant

You can upgrade the Cisco IOS image on managed devices by using Cisco Configuration Assistant in either of these ways:

Drag a software image file from your PC, mapped drive, or network drive to a device icon in the Topology View.

Select Maintenance > Software Upgrade from the feature bar, and use the Software Upgrade window.

To upgrade the Cisco Unity Express (CUE) software on Cisco Unified Communications 500 Series platforms, use the Software Upgrade window.

For detailed instructions, click Help.

Minimum Cisco IOS Releases

Table 1 lists the minimum software releases required for the devices that Cisco Configuration Assistant manages.

Table 1 Minimum Cisco IOS Release Required 

Device
Minimum Software Release

Catalyst Express 500 switch

12.2(15)T9

Cisco Catalyst Express 520-8PC switch

12.2(35)EX

Cisco Catalyst Express 520-24PC switch
Cisco Catalyst Express 520-24LC switch
Cisco Catalyst Express 520-24TT switch
Cisco Catalyst Express 520G-24TC switch

12.2(37)EX

Cisco Unified Communications 500 Series platform

12.4(20)T2, 12.4(11)XW, 12.4(20)T1a

Note The 12.4(22)T and 12.4(22) YB releases are not supported.

Cisco 800 Series router

12.4(4)T

Cisco 526 Wireless Express Mobility Controller

4.2.61.4

Cisco 521 Wireless Express Access Point

12.4(10b)JX

Cisco SR500 Secure Routers

12.4(20)T


Limitations and Restrictions

These limitations and restrictions will not be addressed, and there is not always a workaround:

The following limitations apply to deployment of Cisco IP Phone SPA525G phones in Wireless-G mode using Cisco Configuration Assistant 1.9:

Multicast Music on Hold (MoH) for internal calls (IP phone-to-IP phone) is not supported for this solution and must be disabled using CCA.

When you disable MoH for internal calls, Music on Hold for the external MoH port on the UC500 is also disabled.

To disable Music on Hold for internal calls using CCA:

1. Launch CCA and navigate to Configure > Telephony > Voice.

2. Click the Voice Features tab and go to the Music on Hold section of the tab.

3. Uncheck both Enable external music on hold port and Enable music on hold for internal calls.

Unicast paging groups are required with Cisco SPA525G wireless phones. A maximum of ten (10) phones can be in a unicast paging group.

The SPA525G phone is not designed to comply with Japanese Wi-Fi requirements. Specifically it does not support channel 14. The AP521G-PK9 SKU also does not support channel 14.

For detailed information on supported reference designs, limitations and caveats for deployment of Cisco IP Phone SPA525G phones, see the Cisco SPA525G Wireless Deployment Guide for Cisco SBCS, available at http://www.cisco.com/go/sbcs-docs.

The following known issues in Cisco IOS apply to Cisco IP Phone SPA525G phones and CME:

CSCsv90534 — Incorrect Call prompt message is showing on the SPA525G phone prompt bar (no workaround).

CSCsw23145 — The Cisco IOS CLI configuration menu shows the wrong name for the SPA525G IP phone. As a result, The UC520 configuration "type 525G" description is "Cisco IP Phone CP-525G," which is incorrect.

You cannot switch the mode of a Cisco Configuration Assistant feature (from guide mode to expert mode or the reverse) while the feature is in use. The workaround is to close the window that you are using, select the mode that you want, and then reselect the feature.

In the Port Settings window, you must apply a change to speed settings before you can change a duplex setting. After you configure a speed setting, click Apply, and then configure a duplex setting.

You must use the Smartports feature to apply an Access Point role to Catalyst Express switch ports and Cisco Unified Communications 500 Series ports that are connected to wireless LAN controllers, autonomous access points, or lightweight access points.

When you create or modify a service set identifier (SSID) for a wireless LAN controller:

Assign the native VLAN to it only if the native VLAN is VLAN 1.

Ensure that the IP address of the management and AP manager interfaces of the wireless LAN controller belong to the native VLAN.

When you create or modify an SSID for an autonomous access point:

Check Native VLAN only if the assigned VLAN is the native VLAN.

Ensure that the IP address of the autonomous access point belongs to the native VLAN.

Important Notes

When you start Cisco Configuration Assistant, Java determines whether the resources it needs are available. If they are not, Java displays the message Could not create Java Virtual machine, and the session ends. To overcome this problem, open the file C:\Program Files\Cisco Systems\CiscoSMB\Cisco Configuration Assistant\startup\startup.properties (the default installation path), and modify this entry:

JVM_MAXIMUM_HEAP=1024m

Replace 1024m with a lower setting that does not exceed the available RAM. There is no way to foresee what value will work. Try 512m, and lower it further if necessary.

You can use the dial peer tag range 2500 to 2999 out-of-band to define your own dial peers.

If the Configuration Assistant InstallShield wizard fails to start, it is likely that there is a problem with the temporary folder location defined through the environment variables TMP and TEMP. Assigning a correct temporary folder location can fix this problem.

Open Caveats

This section describes the open caveats that could create unexpected activity in this software release.

CSCsy09835 - CCA1.9 to 1.9.1 application update issues

Symptom    When performing an application update from Configuration Assistant Version 1.9 to Version 1.9.1, users may encounter the following issues:

Null pointer exception at start-up during application update

The Help > About window cannot be launched right after the application update

Configuration Assistant cannot go online right after application update, and a null pointer exception is shown in the console log

Workaround   To work around the first two issues, relaunch Configuration Assistant. To work around the third issue (Configuration Assistant cannot go online after application update), uninstall Configuration Assistant Version 1.9 and perform a clean, full installation of Version 1.9.1.

CSCsw97803 - Reset to factory default function sometimes fails to reload the router

Symptom    After performing a Reset to Factory Defaults using Configuration Assistant, the router is not always reloaded. As a result, although CUE is in factory default state, the router IOS is in the running configuration.

Workaround   Manually reset the router using either Configuration Assistant or Cisco IOS CLI.

CSCsx86872 - ST: Day 2 mods for custom SIP Provider incorrect if from different PC

Some day 2 additions or modifications under Telephony are mis-configured for a custom SIP Provider. For example, an added DID may not register correctly. The custom SIP Provider name is shown in the SIP Provider drop-down list, but no template information is displayed, and the Configuration Assistant application log contains the following error:

++: ERROR: : SIPData: SIP Provider read from device is not supported by any template: 
<PROVIDER NAME>

The problem occurs when a custom SIP Provider has been configured on the UC520, but the Cisco Configuration Assistant installation reading the configuration does not have the SIP Provider template (.xml) added.

In order to configure the custom SIP Provider on the UC520 initially, the SIP Provider template (.xml) must be added to the CCA installation. Once applied to the UC520, that configuration may be read back by any other CCA installation, even if the custom SIP Provider was not added by the user. The problem occurs when modifications are made, and in this case, all attributes of that provider will be the system default.

In addition to SIP Trunk configurations, the following Telephony configurations are known to depend on the attributes defined by the SIP Provider template (.xml) for correct behavior:

Dial Plan: Outbound Call Handling

Dial Plan: Inbound Call Handling

Voicemail PSTN number

AA PSTN numbers

Analog Fax

Workaround   To work around this problem, use only the original CCA installation to make Telephony related modifications OR add the custom SIP Provider template (.xml) to all Configuration Assistant installations that may be used to configure the same UC520.

Symptom    A DID is not registered when Service Provider SIP trunk configuration is loaded to the UC500 from two different devices (for example, from two PCs).

Workaround   Only one device should be used to perform configuration of the SIP template using Configuration Assistant.

CSCsx30783 - Speed dial XML file is not removed during reset to factory default

Symptom    The speed dial XML file present in the flash is not being when resetting the device to factory default using Configuration Assistant.

Workaround   Manually remove the speed dial .xml file from the flash after a factory reset to defaults from the Maintenance > File Management window within Configuration Assistant.

CSCsx22527 - Cannot launch Wireless Setup Wizard

Symptom    On a PC with the Quick Test Pro Java add-in installed, the Wireless Setup Wizard fails to launch and displays a Java error.

Workaround   Uninstall the Quick Test Pro Java add-in, then re-launch Configuration Assistant. The Wireless Setup Wizard should now launch correctly.

CSCsv74789 - Auto uploading of phone load does not work for new SPA525G phone

Symptom    After putting phoneload (for example, spa525g-7-1-1-020.bin) in the phoneload directory (c:\Program Files\Cisco Systems\CiscoSMB\Cisco Configuration Assistant\Appdata\phoneloads) and modifying user information on Users tab, CCA does not automatically upload the phone firmware and configure tftp-server and load command.

Workaround   Phone loads for the Cisco IP Phones are not uploaded from the phoneloads folder. You must install the UC500 Software Pack 7.0.2. zip file, which contains the phone loads.

CSCsv89726 - Timeout observed during Configuration Archive > Back Up

Symptom    Timeout observed during configuration backup when the PC running Cisco Configuration Assistant has one network with IP Address of 192.168.10.20, Subnet Mask of 255.255.255.0, and no IP address for the Default Gateway. The back-up process for the UC500 starts, but when the back-up Progress reached about 14%, it returns a "Backup failed" message, and the log indicates a TFTP timeout.

Workaround   Set the Default Gateway to 192.168.10.1 on the PC running Cisco Configuration Assistant.

CSCsw45797 - Modified information not reflected in GUI while traversing back on DSW

Symptom    When configuring the Device Setup Wizard (DSW), if user goes back to previous pages, and then move forward to the current page, the information entered previously is not retained.

Workaround   Re-enter the values.

CSCsw97803 - Reset to factory default function does not always reload the router

Symptom    The reset to factory default function does not always reload the router. CUE will be in factory default state; however, the router IOS side is still in the running config.

Workaround   Use either Cisco IOS CLI or Cisco Configuration Assistant to manually reload the router.

CSCsu96289 - CCA should not allow Software Upgrade or Backup/Restore windows to 
launch while voice data is loading

Symptom    If you open the Software Upgrade window before the voice data is loaded and try to do a CUE Only upgrade, it fails. Also, the CUE version is not shown in the Current version column.

Workaround   Close the Upgrade window and re-open it after the voice data completes loading.

CSCsw39035 - Configured user is not displayed in the hunt/blast down list 

Symptom    The extension numbers are not shown in hunt or call blast group extension list or member list.

When users configure two or more users with the same extension number, CCA requires users to correct the extensions to prevent duplication. After correction, the number that was duplicated is not shown in the hunt or call blast group lists.

Workaround   Users can apply the extension modification to device to correct the duplicate, close the Voice window, and then relaunch the Voice window to configure hunt and blast groups.

CSCsw74122 - CCA does not validate extensions against Live Record number 

Symptom    CCA does not validate the Live Record pilot number. If the user configures a Live Record pilot number that begins with an access code or is the same as an existing extension, calls will fail.

Workaround   Users must manually verify that the extension specified for the Live Record pilot number does not begin with an access code, is unique across the system (not assigned to the Auto Attendant, hunt group pilot number, phone users, or AA prompt management extension).

CSCsu81384 - Intercom: Label for Intercom is editable but is not applied on router 

Symptom    When a user selects a phone button as an intercom and edits the button label, the button label that the user entered is replaced with "Intercom <user name>" by Cisco Configuration Assistant when the change is applied on the router.

Workaround   None.

CSCsu45838 - Dial Plan: Outgoing Numbers do not properly show out-of-band 
permissions

Symptom    For Outgoing Numbers configured on from Dial Plan tab in the Voice window, permissions may be blank or upon selection of the Permissions field, the current value is lost. This can occur if the Permissions value is not supported—that is, it does not map to one of the following categories:

Local, Local-Plus

National, National-Plus

International

Blocked

Emergency

Toll-Free

Workaround   If the current value is lost, it may be restored by refreshing or closing and reopening the Voice window.

For any Outgoing Number with a permission not supported or configured by Cisco Configuration Assistant, use caution when making modifications and do not click the Permissions field.

Outgoing Number Permissions map to the following CLI:

dial-peer voice <tag> pots

corlist outgoing <corlist name>

For any out-of-band configuration, Cisco Configuration Assistant typically displays the value as greyed out/disabled and does not allow further modification.

CSCsv62730- Dial Plan: Incoming dial plan does not handle swapping of AA numbers

Symptom    When there are two Auto-Attendants configured as destinations for Many-to-One dial plans, and the pilot numbers of the two Auto-Attendants are swapped, both Many-to-One dial plans are configured with the same Auto-Attendant as the destination.

Workaround   The swapping of Auto-Attendant numbers must be done in two operations.

For example, if the AA1 number is 600 and the AA2 number is 601, instead of swapping the numbers in one Apply or OK operation, set AA1 to some other number, for example, "700," set AA2 to 600, and click Apply or OK. To complete the swap, set AA1 to 601 and click Apply or OK.

CSCsv16181 - DP: FXO incoming to hunt group or call blast group, configuration is 
removed when pilot number is modified

Symptom    While modifying a hunt group or call blast group pilot number, the corresponding DID dial plan configuration is not updated. This issue occurs when the destination specified by the dial plan for an incoming DID (Many-to-One) is a hunt group or call blast group, and the pilot number for the group is updated.

Workaround   To correct the problem:

1. Delete the DID translation from the dial plan.

2. Update the hunt group or call blast group pilot number.

3. Re-create the DID translation in the dial plan so that it point to the new pilot number.

CSCsw65601 - [IPS]:Modify label in error message area

CCA does not give further detailed error message for invalid public key.

Symptom    When the public key submitted for IPS is invalid, the error message area at the top of the screen displays the message, "Click on red items to show further details," but no details are shown. ("Invalid public key" should be displayed for the label).

Workaround   Update the public key to a valid one and retry the operation.

CSCsw66202 - Issue in modifying default route IP from factory default 
configuration

Symptom    The Default Gateway from the factory default configuration is not removed when the IP configuration type is changed to Static.

Workaround   First, change the factory default IP configuration type to PPPoE-DHCP, then change the IP configuration type to Static.

CSCsw90152 - CCA shows flash space available = -1 when there is a flash error on 
the UC520

Symptom    When there is an issue with UC520 flash, the Cisco Configuration Assistant Software Upgrade window shows available space on flash as -1. This issue typically occurs during when a software package is downgraded to a prior version.

Workaround   Replace the flash or reload the router, then use the show flash: or dir flash: command to see if the flash is OK.

CSCsw89917 - CCA only displays the first DCHP pool exclusion when multiple 
exclusions are configured

Symptom    CCA only displays the first DHCP pool exclusion for multiple exclusion configuration. DHCP pools are not able to follow multiple exclusions. For example, if the following exclusions are configured using Configure > DHCP Server > DHCP Exclusions:

192.168.2.1 - 192.168.2.39

192.168.2.60 - 192.168.2.65

192.168.2.245 - 192.168.2.254

Only the first DHCP pool 192.168.2.40 through 192.168.2.59 is displayed. 192.168.2.66 through 192.168.2.244 should also be listed as a valid DHCP pool, but is not.

Workaround   None — There is no functional impact.

CSCsw91364 - CCA DSW VLAN 1 Address change problem

Symptom    The following issues are seen when the Device Setup Wizard is re-run after the initial setup to change the VLAN 1 IP address:

IP NAT configuration is not updated to the latest VLAN IP address.

If the user runs the Device Setup Wizard a second time (after the first time, the IP address is changed from the factory default IP address), CCA still displays the factory default 192.168.10.1 instead of the modified IP address.

Workaround   Reconfigure NAT after the Device Setup Wizard VLAN 1 IP address change.

CSCsw87298 - DP: interdigit timeout, CCA cannot read the default timeout 10

Symptom    CCA cannot read the default interdigit timeout 10. If user configure 10 seconds of interdigit timeout value from CCA Dial Plan tab, CCA will show default 5 seconds on the GUI, even though 10 seconds is configured on the router.

Workaround   Change the interdigit timeout value to 11 or 9 seconds.

CSCsw92347 - DP:CCA cannot read back access code for emergency # if trunk list none

Symptom    Access code for Emergency number will not be read back by CCA if the there is no trunk (T1/E1, BRI, FXO or SIP) associated with the emergency number (that is, None is selected for the trunk list for the emergency number).

Workaround   An emergency number must always be associated with a trunk. You must either delete the emergency number or associate it with a trunk.

CSCsw68412 - APP_Video: Error message while enabling video telephony

Symptom    The user interface shows the wrong information when user disables, then enables the Video Telephony application through Cisco Configuration Assistant. The issue is seen when the user:

1. Launches Cisco Configuration Assistant and connects to the UC500.

2. Opens the Applications Control window.

3. Disables Video Telephony and applies the configuration.

4. Attempts to re-enable Video Telephony.

The error message "Failed to enable the application video telephony" displays, but Video Telephony is enabled in the router.

Workaround   Relaunch Cisco Configuration Assistant, and the correct status is displayed.

CSCsu45832 - DP: Incoming DID Migration triggered on FXO only; cannot open DID

Problem   When Voice configuration is applied, the Voice > Dial Plan > Incoming Call Handling section displays the following error message:

Your current configuration needs to be updated with new Dial plan. Click Configure button to provide necessary information.

However, the Direct Inward Dial Translations (DID) Configure button is disabled.

Multiple conditions must be present to trigger this condition:

FXO only is present.

and

One or more users have a defined PSTN Number.

and either:

(a) The router was just previously configured with CCA 1.0/1,

or

(b) User information was just imported via the Voice Features > Users tab.

Workaround   Perform the following steps to remove DID configuration:

1. Enable a SIP Trunk by selecting a Service Provider. This will enable the DID Configure button.

2. Open DID window and delete all DIDs present.

3. Select OK.

4. Disable SIP Trunk by selecting None as the Service Provider.

Alternatively, if the issue is caused by (b) above, remove all PSTN numbers from the imported file.

Note that FXO does not support DID configuration. All PSTN numbers are handled by the FXO Service Provider.

CSCsw43631 - ST- Cbeyond: phone type "analog fax" is not persistent

Symptom    When the Voice window is opened, the value "analog-phone" is shown for the Phone Type, instead of the previously configured "analog-fax". When changes are applied in the Voice window, an error may be triggered if user information is not present.

The following conditions must be present to trigger this condition:

SIP Trunk is also enabled (the "analog-fax" selection is only available when SIP Trunk is enabled).

The SIP Trunk Service Provider is Cbeyond, Generic SIP Trunk Provider, or any Service Provider that has G.711 specified as the preferred voice codec and G.711 specified as the fax protocol.

Workaround   Reselect analog-fax as the Phone Type when re-applying changes to the Voice window. This is recommended so that you can avoid any errors and any override of CF configuration, in case the Voicemail Access Extension is also changed.


Note The selection of "analog-fax" allows user information (last/first name, userid, CF options) to be blank and optional.


CSCsu44759 - CCA should warn the user or remove Firewall from vlan 100 when it is 
unchecked.

Symptom    The firewall settings on the VLAN 100 and loopback 0 interfaces are not removed when invoking Cisco Configuration Assistant on a Cisco UC520 with a default firewall configuration. Note: VLAN 100 is used as the voice vlan and loopback 0 is used for tftp source-interface and sccp.

Workaround   This is as designed.

CSCsh99313 - Cisco Configuration Assistant is using the same username-password to 
access multiple devices

Symptom    Users can discover and add a wireless LAN controller to a community regardless of the privilege setting for the device (read-write or read-only) or the privilege setting of the community (read-write or read-only).

Workaround   The privilege settings for the wireless LAN controllers in a community should be the same when the same username and password pairs are associated with them. You should enter only read-write username and password pairs when discovering wireless LAN controllers in a read-write community, and you should enter the read-only username and password pairs when discovering wireless LAN controllers in a read-only community.

CSCsi14709 - Commands are sent to router without changes being made.

Symptom    The default command, listed in the options under config-track, sends an error when it is used.

Workaround   There is no workaround.

CSCsi51896 - The x-launch does not open the window for the desired device

Symptom    When a community has more than one wireless LAN controller and you open the Create SSID window, the Create Interface window, or the Configure RADIUS Server window from another feature window, the hostname that you selected in the original window might not be the same one that is shown in the new window.

Workaround   Look for this change, and select the original hostname if necessary.

CSCsi84426 - Cisco Configuration Assistant error message for the access point 
reload failure

Symptom    After you upgrade the software of an autonomous access point, the device cannot be reloaded if it receives a new IP address from DHCP.

Workaround   Remove the access point from the community, and add it back with the new IP address.

CSCsj15145 - Configuration might be duplicated if IP connectivity is broken when 
applying

Symptom    If it loses IP connectivity to a UC520, Cisco Configuration Assistant might duplicate elements of the voice configuration. This is most common when applying the initial configuration changes to the default UC520 factory configuration.

Workaround   Use a static IP address instead of a dynamic IP address.

CSCsj15177 - User parameters tab is not validated correctly with default 
configuration

Symptom    Although you have not completed all the required configuration items in the User Parameters tab, Cisco Configuration Assistant incorrectly highlights the tab in green; it should be highlighted in red.

Workaround   Complete the required fields, and click Apply.

CSCsj46571 - System reload should include CUE module reload functionality

Symptom    The system reload feature of Cisco Configuration Assistant does not reload the CUE module. This can cause CUE data corruption problems because CUE should be shut down before reloading the Cisco IOS software.

Workaround   Manually reload the CUE module. Establish a Telnet session with the module, and enter these commands:

service-module Integrated-Service-Engine 0/0 session
copy running-config startup-config
reload

Replace 0/0 with the actual slot/port number.

CSCsj69140 — New cue image name not shown immediately after tarball upgrade

Symptom    For the UC500 series devices, after a successful software upgrade of all the software or only the CUE software, the value in the Current Version column continues to show the previous CUE version.

Workaround   To display the correct CUE version, close and then reopen the Software Upgrade window.

CSCsj69341 - Online Help does not display when configuring a UC520 in Guide Mode

Symptom    When configuring a UC520 in Guide Mode, the related Online Help does not display.

Workaround   Change to Expert Mode to configure the device. To display the Help content, click Help. The help content is the same in Expert Mode and Guide Mode.

CSCsj70928 - Create SSID does not show VLANs in pull down

Symptom    When using AAP 521 to create SSIDs for wireless networks, the VLAN drop-down menu might not display any VLAN IDs.

Workaround   There is no workaround.

CSCsj75176 - Mandatory for the user to remove or change the default credential

Symptom    The 800 series routers and the UC500 are shipped with a default configuration that contains default user credentials (cisco/cisco). Cisco Configuration Assistant does not force you to change these default credentials after the initial configuration, therefore leaving a potential security hole in a production network.

Workaround   Secure all UC500 and 800 series devices by replacing the default cisco-user with a new admin-user, as follows:

1. From the Device Properties menu on the Configuration tab, select Users and Passwords.

2. Select a device from the device list. The local usernames for the selected device appear.

3. Click Create.

4. Enter the new username and password, and set the privilege level to 15.

5. Click OK. The new user appears in the local usernames list.

6. Select the default user cisco.

7. Click Delete, and then click OK.

8. Repeat Step 2 through Step 6 for each device.

CSCsj84878 - Bulk imported CFNA and CFB are not saved in the offline configuration 
file

Symptom    CFNA (Call Forward No Answer) and CFB (Call Forward Busy) values from the bulk import file might not be saved correctly in offline mode. On reopening, the custom-configured CFNA and CFB values can be empty.

Workaround   There is no workaround.

CSCsk91600 - FXS VIC configuration deletes the dial-peer configuration for other 
ports, such as FXO

Symptom    Cisco Configuration Assistant overwrites user-defined dial-peers in the tag range of 1101 to 1103. If there is a VIC-FXS or VIC-FXS/DID installed in the UC520 VIC slot, Cisco Configuration Assistant reserves the dial-peer tag numbers 1100, 1101, 1102, and 1103 for configuring ports 0/2/0, 0/2/1, 0/2/2, and 0/2/3, respectively.

Workaround   Out-of-band you can configure user-defined dial peer tags from 2500 to 2999.

CSCsk18772 - Strings in Exit dialog and Print Page setup for Russian are not 
translated

Symptom    For the Russian version of Cisco Configuration Assistant, the button labels on the Exit dialog and the field labels on the Page Setup dialog appear in English rather than in Russian; the underlying Java library does not include Russian.

Workaround   There is no workaround. This occurs even when the user language and the user region are correctly configured.

CSCsk70541 - Speed dial does not work if invoked over WAN interface with a firewall

Symptom    You cannot use speed dial on the WAN interface. A firewall on the WAN interface blocks the TFTP traffic used by the speed dial feature.

Workaround   Manually configure the firewall to allow TFTP traffic between the PC and the device.

CSCsk87779 - The embedded FTP server cannot start

Symptom    You see a message that an embedded FTP server cannot be started. Although application upgrades might report their success, you might observe the following conditions:

A VM language upgrade might fail.

A backup or restore function might fail.

A Reset to Factory Default option might fail.

A CUE image feature might not work correctly after an upgrade.

Workaround   Complete these steps to verify that there is nothing to prevent the FTP server from starting:

1. Verify that no third-party FTP servers are running on the PC on which you have installed Cisco Configuration Assistant.

2. Restart the Cisco Configuration Assistant application, and attempt the procedure again.

3. Verify that FTP and TFTP traffic between the PC and the device is not blocked by a firewall.

CSCsk93297 - Apply time takes too long

Symptom    On day zero a multiuser configuration might take up to five minutes to apply the Cisco Configuration Assistant parameters to the devices.

Workaround   There is no workaround.

CSCsl01146 - Cisco Configuration Assistant interface can still be manipulated with 
the hour glass cursor displayed

Symptom    While Cisco Configuration Assistant is loading configuration information, the wait icon (typically an hour glass) cursor displays. However, it is still possible to manipulate the interface. (It is not possible to make changes to the configuration.)

Workaround   There is no workaround.

CSCsl01400 - Cisco Configuration Assistant should read in all default ephone-dn

Symptom    Cisco Configuration Assistant might not display all the default ephone-dn extension not yet in use by any phone in the Share and Overlay menus.

Workaround   There is no workaround.

CSCsl04378 - FTP connectivity should be verified before deleting an IOS image

Symptom    When upgrading the IOS image on a UC520, Cisco Configuration Assistant automatically deletes the old IOS image if there is not enough free space. However, Cisco Configuration Assistant does not verify TFTP or FTP connectivity between the PC running Cisco Configuration Assistant and the UC520. If there is an FTP or TFTP connectivity issue between the PC and the UC520 and the new image cannot be copied, the UC520 will be without a valid IOS image.

Workaround   Verify that full connectivity is established between the PC and the UC520 before performing the upgrade.

CSCsl09425 - Cisco Configuration Assistant should validate extension lengths

Symptom    Not all extensions associated with a user are validated against the configured length limit. When a user is assigned multiple phone extensions, only the primary extension number is validated against the system extension length that you configured by using Cisco Configuration Assistant. The lengths of any other extensions are not validated.

Workaround   Manually correct the extensions that are in error.

CSCsl14293 - Include a string to indicate the configuration is performed by Cisco 
Configuration Assistant

Symptom    There is nothing to discourage out-of-band modification by showing which dial peers have been modified by Cisco Configuration Assistant. When a dial peer is configured by Cisco Configuration Assistant, a string should be added to the configuration to show that the parameters are managed by Cisco Configuration Assistant, as opposed to having been configured out-of-band. The string is not added.

Workaround   There is no workaround.

CSCsl14487 - SIP phone loads are sent to the device every time a parameter is 
modified

Symptom    Phone loads for SIP phones are being re-sent to the device every time a change is made to the device configuration.

Workaround   After the phone has been initially loaded, you can prevent the additional (unnecessary) phone loads by removing the phone load file from the local directory ($CCA_HOME\appdata\phoneloads). The unnecessary phone loads do not affect functionality. The activity slightly degrades performance because the Voice task must wait (a few seconds) for the TFTP phone load transfer to be completed before it can apply the configuration changes.

CSCsl22571 - SIP trunk error message should request mandatory fields

Symptom    If you do not enter values for the mandatory SIP trunk fields, Cisco Configuration Assistant displays the message "please correct errors marked in red." The message should be "Fields marked in red are mandatory."

Workaround   There is no workaround.

CSCsl23427 - In keysystem mode, no outgoing call translation profile is configured

Symptom    In keysystem mode, Cisco Configuration Assistant does not configure outgoing call translation profiles.

Workaround   There is no workaround.

CSCsl35444 - No way to reconnect once the authentication dialog is cancelled

Symptom    During the connectivity check, an authentication pop-up is displayed. If the you cancel this dialog, a failure message is displayed. You are given the option to click Previous and restart the connectivity check. However, the authentication pop-up is not displayed and connection fails. Cisco Configuration Assistant does not notify you of the failure.

Workaround   Restart the configuration process:

1. Shut down and restart Cisco Configuration Assistant.

2. Launch the Device Setup Wizard.

3. When it is displayed, do not cancel the authentication pop-up. Enter the valid credentials and complete the process of configuring the device.

CSCsl3845 - Intermittently, the Configure button is green when no DID is configured

Symptom    If you make changes on a Direct Inward Dialing (DID) window to configure a device, close the DID window, reopen the DID window, and delete the changes, there is no change to the configuration, but Apply is enabled.

Workaround   There is no workaround.

CSCsl65972 - SIP Trunk service provider drop down menu should not include AT&T and 
Cbeyond

Symptom    Outgoing Dial Plan is not compatible with the SIP Trunk Service Provider selected.

The Outgoing Numbering Plan Locale selected on the Dial Plan tab in the Voice window is not North American.

AT&T and Cbeyond Communications and several other North American SIP trunk providers can still be selected from the SIP Trunk Providers list on the SIP Trunk tab.

This is a usability issue; it does not impact functionality.

Workaround   Always select the North American for the Number Plan Locale when configuring SIP Trunk Providers AT&T, Cbeyond Communications, or any other North American SIP Trunk Provider. Generally, Service Providers are associated with specific locales. Make sure that the SIP Trunk Service Provider selected is compatible with the Number Plan Locale selected.

CSCsl76932 - A conference directory number is used or deleted

Symptom    If you created an ephone-dn for ad-hoc conferencing using the CLI, a conference number configured for ad-hoc conferencing out-of-band might be used, or it might be deleted by Cisco Configuration Assistant.

Workaround   There is no workaround.

CSCsl76957 - OOB issues for ephone

Symptom    Cisco Configuration Assistant might reset out-of-band video and username configuration parameters, and this might cause the CME and CUE configurations to be mismatched.

Workaround   There is no workaround.

CSCsl78177 - Out-of-band voice park slot configurations are overwritten

Symptom    Park slot configuration parameters that are not recognized by Cisco Configuration Assistant are removed by Cisco Configuration Assistant.

Workaround   There is no workaround.

Symptom    Park slot MWi configuration parameters that are not understood by Cisco Configuration Assistant are removed by Cisco Configuration Assistant.

Workaround   There is no workaround.

CSCsl78188 - Out-of-band voice paging configuration is overwritten

Symptom    Paging configuration commands that are not understood by Cisco Configuration Assistant are removed by Cisco Configuration Assistant.

Workaround   There is no workaround.

CSCsl78190 - Out-of-band voice username parameters are overwritten 

Symptom    Username configuration commands that are not understood by Cisco Configuration Assistant are removed by Cisco Configuration Assistant.

Workaround   There is no workaround.

CSCsl90206 - Cisco Configuration Assistant must be SKU Aware for configuring Ad-Hoc 
Conference

Symptom    Cisco Configuration Assistant provisioning of ad-hoc conferencing does not detect the type of device, so it does not correctly reflect the number of conference sessions.

Workaround   There is no workaround.

CSCsl90562 - Premature validation confirming user password

Symptom    If you use Cisco Configuration Assistant to create a user account from the Security/VPN Server window, Cisco Configuration Assistant might incorrectly show a username and password validation. After you enter a username and a password and move the cursor to the Confirm Password field, Cisco Configuration Assistant might incorrectly show a validation message.

Workaround   There is no workaround.

CSCsl78865 - Adding a rule to a voice translation rule is overwritten

Symptom    A rule that is manually added to voice translation rule and with tag 1111 is overwritten after a DID configuration is created.

Workaround   Always use the Cisco Configuration Assistant GUI to configure caller-ID translations.

CSCsm17687 - Active conferences dropped and ad-hoc hardware configuration delete 
fails on configuration of AT&T SIP Trunks

Symptom    Active ad-hoc conferencing might be terminated while configuring other features, such as AT&T SIP Trunk. Also, the hardware-based ad-hoc conferencing configuration might not be deleted after switching to software conferencing (3 or fewer participants).

Workaround   We recommend that you verify that no active conferencing calls are present before modifying the device configuration by using Cisco Configuration Assistant. If this recommendation is not followed and the hardware-based ad-hoc conferencing configuration is not deleted after switching to software conferencing, save the configuration on the device and reload, then switch to software based conferencing in Cisco Configuration Assistant.

CSCsm20316 - Intermittent error message when creating SSID on WLAN

Symptom    When creating an SSID from the WLAN Users window, this error might appear: Failed to execute the command /screens/ /base/interface_list.html. Remote host closed connection during handshake. This happens intermittently when creating an SSID in the WLAN User window and when a VLAN is created as part of an SSID configuration.

Workaround   In most cases, the SSID is created. If the SSID is not created, configure the SSID again.

CSCsm20829 - Extension uniqueness for FXS stations

Symptom    An analog phone connected to the VIC FXS port does not ring. In a UC520 with a VIC-FXS or VIC-FXS/DID interface installed, Cisco Configuration Assistant does not validate the extension uniqueness between the number assigned to the VIC-FXS port and to the secondary button of an IP phone. As a result, an IP phone and an analog phone can be assigned the same number. The analog phone will never ring.

Workaround   Verify that the analog phone extension is unique and that it is not used at the IP phone secondary button assignment.

CSCsm31494 - Deleting or modifying users with a mailbox

Symptom    When deleting or modifying users in the User tab, extensions are removed unnecessarily.

Workaround   There is no workaround.

CSCsm44521 - Configuration is not saved before back up of a WLC is started

Symptom    Cisco Configuration Assistant does not prompt you to save the device configuration before performing a backup of the WLC configuration when you modify the configuration of a wireless controller.

Workaround   There are two workarounds:

Manually save the configuration to a file before backing up the configuration:

1. Click Save Configuration in the toolbar.

2. Select the WLC from the Hostname menu.

3. Click Save.

4. Select Maintenance > Configuration Archive.

5. Select the WLC from the Hostname menu.

6. Click Back Up.

Set your preferences to always save the configuration before backing up the device configuration:

1. Click Preferences in the toolbar.

2. Select the Configuration Archive tab.

3. Check Save the configuration on the device before backup. This setting will apply to all the devices in the community.

4. Select Maintenance > Configuration Archive.

5. Select the WLC from the Hostname menu.

6. Click Back Up.

CSCsm55848 - Support for background image files for IP phones

Symptom    When a software upgrade is launched from the Maintenance menu, the background images and ring tones in the tarball might not be configured.

Workaround   There is no workaround.

CSCsm74684 - Registered 7921 iwireless IP phones are not shown in the topology 
view.

Symptom    A registered wireless 7921G IP phone with an IP address of 10.1.1.12 (the same subnet as a UC520) is not shown on the topology view. Note that when the wireless phone is registered, it is displayed in the topology view; however, when Cisco Configuration Assistant is relaunched, the 7921G phone does not display. Also, all other non wireless IP phones are displayed in topology view.

Workaround   There is no workaround.

CSCsm96179 - Reset phones or allow a user to reset the phones for phoneload 
upgrades

Symptom    This problem might occur under the following conditions:

From the Maintenance->Software Upgrade screen, upgrade by using UC500 package file (ZIP). Select 'No' at the prompt to restart the device and complete the upgrade.

After placing new phone loads in the appdata/phoneloads directory, trigger an automatic phone load update by applying the Voice window without localization changes (System->Local Settings->Region and/or Phone Lanaguage).

Workaround   Apply one of the following workarounds:

Restart/reboot the device. Go to Maintenace->Restart/Reset, select the device and OK or Apply.

Telnet to the device and enter at the configuration prompt:

For SCCP phones:

(config)#telephony-service
(config-telephony)#reset all 

For SIP phones:

(config#voice register global
(config-register-global)#reset 


Note If phone load upgrade is part of Voice localization task (change to either Region and or Phone Lanaguage), the reset commands are automatically issued.


CSCsm96235 - The time zone change message is not intuitive and it is sometimes 
misleading

Symptom    A warning message, "CUE reload need at least 5 minutes, do you want to proceed with reload?" displays when time zone changes are made. No time zone changes are made to the CME if you skip the message.

Workaround   Do not cancel the message if you intend to change the time zone.

CSCso18973 - Phoneload localization is not easy to understand

Symptom    There is no message displayed that indicates what phoneload files are needed.

Workaround   There is no workaround.

CSCso21191 - Software/phoneload upgrade TFTP will time out if there are multiple 
network connections

Symptom    TFTP transmission fails when multiple network connections are enabled on PC.

Workaround   Maintain only one network connection.

CSCso23673 - All default DNs should be updated to system extension length

Symptom    After the system extension length has been changed to a length other than three digits, new phone connections to a UC520 are assigned a 3-digit extension.

Workaround   Define the extension by using the Voice > Users tab.

CSCso26948 - Overlay is sometimes not configured for certain configuration flow

Symptom    Configuring the Overlay phone button might cause a stack overflow.

Workaround   Before configuring the Overlay button, click Apply to push the current configuration to the device.

Resolved Caveats

This section describes the resolved caveats:

Caveats Resolved in Cisco Configuration Assistant 1.9(1)

Caveats Resolved in Cisco Configuration Assistant 1.9

Caveats Resolved in Cisco Configuration Assistant 1.8

Caveats Resolved in Cisco Configuration Assistant 1.7

Caveats Resolved in Cisco Configuration Assistant 1.6

Caveats Resolved in Cisco Configuration Assistant 1.5(1)

Caveats Resolved in Cisco Configuration Assistant 1.5

Caveats Resolved in Cisco Configuration Assistant 1.1(1)

Caveats Resolved in Cisco Configuration Assistant 1.1(0)

Caveats Resolved in Cisco Configuration Assistant 1.0(1)

Caveats Resolved in Cisco Configuration Assistant 1.9(1)

CSCsu82877 - SIP Provider backwards compatibility issues

Configuration Assistant now correctly handles SIP provider settings configured in prior releases. This addresses several backwards compatibility issues for SIP trunking such as:

SIP Trunk tab has errors highlighted in red even though no field on the SIP Trunk tab is highlighted

AT&T, Generic SIP Provider configuration shows erroneous value "sip-server" for Secondary Proxy field

Addition, modification, or deletion of Auto Attendant PSTN numbers causes SIP Trunk dial-peers related to outbound calling to be deleted or overridden

CSCsx32473 - Device Setup Wizard help text is missing

Device Setup Wizard text now displays correctly.

CSCsx42131 - Localization support for Cisco CP-52x phones

Localization support is now available for CP-52x IP phones.

CSCsx44542 - Change mandatory SIP Trunk provider fields in UI for SPs in CCA 1.9

Required configuration fields on the SIP Trunk tab in the Voice Features window are now set as listed below for the following Service Providers:

Cbeyond—Proxy Server, Registrar Server, Digest Authentication

AT&T—Proxy server (primary)

BT— Proxy server (primary), Registrar server, Outbound Proxy Server, Digest Authentication

Paetec—Proxy Server (primary)

Nuvox—Proxy Server (primary)

Broadview—Proxy server (primary), Registrar server, Digest Authentication

XO—Proxy Server (primary)

CSCsx49243 - java.lang.String error during KTS configuration

Configuration Assistant no longer fails with a Java string error when configuring Keysystem mode.

CSCsx59296 - CCA software upgrade need to update CME GUI http path

The CME GUI http path is now updated correctly after upgrading.

CSCsx62660 - Restore fails with pop-up error message on SR-520 platforms

Restore from configuration archive now functions correctly on SR-520 platforms.

CSCsx63713 - SIP plug-in does not honor Fixed SIP Session Port setting

Fixed SIP session port settings are now handled correctly by the SIP xml plug-in.

CSCsx74514 - CCA sometimes stops responding during software upgrade when user 
select Browse button

This issue is resolved.

CSCsx82857 - SIP: Allow hostname with leading numeric prefix for SIP trunk servers

Configuration Assistant now allows hostnames with a leading numeric prefix, such as sip.12connect.com, for SIP trunk proxy. This applies to all SIP server fields: primary, secondary, registrar and outbound proxy.

Caveats Resolved in Cisco Configuration Assistant 1.9

CSCsk12820 - Dial plan (outside U.S) Configuration is not handled correctly by 
Cisco Configuration Assistant

International dial plans are now supported. Dial Plan enhancements in Cisco Configuration Assistant Version 1.9 include country-specific dial plan templates along with the ability to import a Microsoft Excel-based dial plan templates.

CSCso08127 - Cisco Configuration Assistant does not allow an emergency number with 
a leading 0

Emergency numbers with leading zeroes are now allowed.

CSCsl85842 - AT&T SIP trunk fax ephone-dn changes

When analog-fax selected for the Phone Type, CF options are set to none (blank).

CSCsm06922 - Dial Plan Direct Inward Dial option should not be seen on an FXO-only 
device

Dial Plan Direct Inward Dial option is no longer displayed on FXO-only devices.

CSCsl18035 - Dialpeers that use tags (outgoing dialpeers) are overwritten

Dial peers that use tags are no longer overwritten.

CSCsu35387 - Selected extensions in Overlay window are not updated with changes

When changes are applied, the extension in the overlay list is removed if the number is not recognized by Cisco Configuration Assistant. Since the overlay requires at least two numbers, if the overlay list is less than 2, error messages are displayed in the Voice window and More Options windows to alert users. Users then can re-configure the overlay or change the button type.

CSCsr86824 - Misleading dialog to downgrade CUE when using tarball with same CUE 
version

The incorrect downgrade message no longer displays if the user attempts a software upgrade using the version of the CUE software that is already installed on the device.

CSCsu71155 - CUE Upgrade: Stops at Language selection if it is in enabled mode

Issues with error handling for CUE upgrades that can occur when CUE is not in the correct mode have been resolved.

CSCsu71480 - CCA fails to read Hunt Group Destination in Many-to-1 DID rule

Hunt group destinations are now read correctly for Many-to-One DID translation rules.

CSCsu77502 - Software upgrade: no progress bar for reloading the device

A progress bar is now displayed during device reload after Cisco IOS and UC500 software pack upgrades.

CSCsu96321 - Move delete NAT from combo box to the main panel

The Delete Interface menu option in the NAT window has been replaced with a Delete NAT Settings button on the main panel of the window. The Delete NAT Settings button is not displayed if NAT settings are not configured.

CSCsv66614 - Reset to factory default failed for wireless SKU if local radius is 
enabled

The reset to factory default no longer fails for a wireless SKU when Local Radius is enabled.

CSCsu97479 - ST: Message Notifications from CUE fail

CUE message notification no longer fails when SIP trunks are enabled.

Caveats Resolved in Cisco Configuration Assistant 1.8

CSCsq38639 - Mobility Express Guest user can access all UC500 networks

Traffic from the guest VLAN user to internal networks on UC500 is blocked.

CSCsj48199 - CUE crashes when backup is attempted through a VPN tunnel

CUE no longer fails when a backup is attempted over a VPN tunnel to the router.

CSCsi22823 - MST-CE500 undersize frame error on the port connected to WLC

Cisco Configuration Assistant sometimes detects undersized frames on a switch port that is directly connected to a wireless LAN controller. The functioning of the controller is not affected.

CSCsj69519 - DID number for BRI trunk provisioning missing

For BRI trunks, Cisco Configuration Assistant supports configuration of the Direct Inward Dialing (DID) number for Auto Attendant and Voicemail Access.

CSCsj69547 - DID number for PRI trunk provisioning missing

For PRI trunks, Cisco Configuration Assistant does supports configuration of the Direct Inward Dialing (DID) number for Auto Attendant and Voicemail Access.

CSCsj70226 - Port settings, AUTO MDIX improper behavior

When auto-MDIX in the Port Settings dialog is set to off, the value for auto-MDIX appeared as N/A, and you could not change it back to on. This has been resolved.

CSCsj79243 - Newly created VLAN interfaces have ip nat inside command missing

Newly created Layer 3 VLAN interfaces has NAT configured.

CSCsj81339 - Same user first name and last name should be allowed

The User Parameters tab on the Voice dialog does allows the same first name and last name for users.

CSCsj81346 - Intercom drop down list and CSV file should use user ID

The Cisco Configuration Assistant intercom shows the UserID field in the drop-down list, and the Bulk import file accepts the UserID for the Intercom.

CSCsj85272 - Voice 20 second delay before progress bar appears

After voice configuration, there is no delay before the progress bar appears when you click the Apply or OK button.

CSCsj92778 - Firewall ACL created on F0/0 for PPPoE config and SIP interaction

After you disable and reenable the WAN interface on the Modify Internet Connection dialog, the PPPoE check box no longer shows as enabled.

CSCsj94928 - System time not able to configure daylight savings for telephony time 
zone

Daylight Saving Time for Telephony Timezone is be configurable by using the System Time.

CSCsj97888 - Default route not deleted after disabling WAN

A default route that was configured from the command-line interface by using the following command is deleted when the WAN configuration is removed.

CSCso00275 - Setup deletes customer's NAT OOB configurations

If you configure a device out-of-band, VPN does not fail, as the security features now support out-of-band configurations.

CSCso06933 - A translation rule is not applied properly in the DID screen if hunt 
group is enabled

The hunt group translation rule is applied properly.

CSCso20893 - Message needed to indicate the files that are missing from a CUE2.3.4 
language upgrade

When you change the voice mail language (on the System tab) and the desired language pack is missing, the error message reports the files that are missing.

CSCso32026 - The tarball upgrade for 521G and 524G phoneload does not work

When upgrading from an image that does not support 521G and 524G phones to an image that does support 521G and 524G phones, the UC500 configuration includes 521G and 524G phoneload and TFTP parameters.

Caveats Resolved in Cisco Configuration Assistant 1.7

CSCsm06001 - Changing emergency numbers sends unnecessary voice-port 
configurations

When configuring UC500 in keysystem mode, Cisco Configuration Assistant no longer sends redundant voice-port configuration commands when configuring an Emergency number.

Caveats Resolved in Cisco Configuration Assistant 1.6

CSCsl12951 - Keysystem T1 CAS is not recognized as a CO line

Cisco Configuration Assistant recognizes T1 Channel-associated Signaling (CAS) as a central office (CO) line in keysystem mode. If you select T1, E&M, immediate start, and keysystem on day zero (the factory default configuration for a T1 FXO device) and click More, the corporate office lines for the FXO cards and the T1 CAS corporate office line appears.

CSCsl52133 - Cisco Configuration Assistant should display an error message if a VM 
language update fails

Cisco Configuration Assistant correctly shows the update status. If there is an FTP connectivity problem and Cisco Configuration Assistant fails to update CUE with the selected VM language pack, Cisco Configuration Assistant notifies the user of the failure.

CSCsl67941 - Changing UC520 CUE and loopback addresses

If you make out-of-band changes to the CUE address or the loopback address, Cisco Configuration Assistant no longer overwrites these changes.

CSCsm20789 - T1 channel signal type changes to none

When you are configuring a UC520 with a T1/E1 card and a previously configured T1/E1 trunk associated with one or more Incoming Dial Plan DID One-to-one Translations, if you change the Voice T1/E1 channel signal type from a PRI or CAS to None and open the Voice window, it no longer shows Dial Plan > Incoming Call Handling with migrated DID translation information.

The migrated DID translations are derived from previous Incoming Call DID translations for the T1/E1 trunk. When the channel signal is changed to None, the translations are removed.

CSCsm21849 - Enough ephone-dns are not created for a session if user-created 
ephone-dns are present

For hardware-based conferencing, enough ephone-dns for a session are created on these devices:

The last 40 ephone-dns on a Cisco UC500 Series 24/32/48-user device

The last 12 ephone-dns on a Cisco UC500 Series 8/16-user device

Always create the out-of-band configuration by using the ephone-dns at the beginning of the range of available ephone-dns, instead of using the ephone-dns at the end of the range.

CSCsm26590 - ObjectNotFoundException while manipulating SIP trunk and T1 time slot

While configuring SIP trunk and T1 time slot, when you click Apply, a transaction not successfully started message no longer displays.

CSCsm31951 - Script parameters are not sent to CUE when script transfer fails

If the Auto Attendant script is copied from your PC to the Voicemail module, the script parameters are applied.

CSCsm32098 - Adding a phone type overwrites configured phone loads

When you add a new phone type for a user, Cisco Configuration Assistant does not overwrite the existing phone load configured on device.

CSCsm32134 - Changing the final parameter should disable the CF to VM option

If you configure the number of ephone-hunt parameter value out-of-band and it is not a voicemail number, the Forward to Voicemail check box in the Hunt Group is not automatically checked.

CSCsm33213 - Auto Attendant PSTN field is marked mandatory in keysystem mode even 
with no Auto Attendant

If you select Do not configure AA while in keysystem mode, the Auto Attendant PSTN field is not marked mandatory.

CSCsm33613 - Adding a user sends Auto Attendant parameters to the router

If you edit a user, Cisco Configuration Assistant does not send the Auto Attendant configuration commands to the Voicemail module.

CSCsm37286 - Call blocking not read correctly

Cisco Configuration Assistant sets the initial call blocking value on the More window to the value configured for call blocking on a SIP phone.

CSCsm37530 - Cisco Configuration Assistant can configure only one many-to-one for 
non-enbloc signals

You can create more than one many-to-one mappings (in the Direct-Inward-Dial dialog) and associate them to the same non-Enbloc voice port. Non-Enbloc voice ports are ports whose signaling type does not allow for dialed digits to be present as part of the call setup message. Ports with the following signaling types can be classified as non-Enbloc ports:

FXS/DID ports operating in DID mode

T1/E1 CAS ports with the following signaling types:

E&M immediate-start

E&M wink-start

E&M delay-start

FXO

FXS

The range of PSTN numbers cannot exceed 10 numbers. The PSTN number range also cannot span across 10s. For example, 4081112220 to 4081112229 is a valid range. 4081112225 to 4081112234 is not a valid range for many-to-one dial plans on non-Enbloc ports.

CSCsm56438 - Access code for dial plans incorrectly when BRI switch is none

The behavior of the Custom FXO sub-dialog and DID dial plan sub-dialog on the Voice > Dial Plan tab is different from other sub-dialogs. All changes made (one-to-one and many-to-one) are displayed cumulatively with green change-borders. These cumulative changes are canceled when you click Cancel on the sub-dialog.

When you click OK and relaunch the sub-dialog, the green borders (indicating changes exist) remain. This allows you to view the active change set for these dial plans across multiple launches of the sub-dialogs, including being able to view the original values by selecting any cells with green borders. The configuration changes are sent to the device when you click Apply on the main Voice > Dial Plan window.

If you click Cancel, all changes made since the last Voice window launch, refresh, or Apply are lost. This it is not consistent with other sub-dialogs within the Cisco Configuration Assistant.

For example:

1. Select Voice > Dial Plan.

2. Select Custom FXO dial plan, and click Configure.

3. Create or edit a Custom FXO dial plan.

4. Click OK. The dialog box closes.

5. Select Custom FXO dial plan, and click Configure.

6. Add or edit another Custom FXO dial plan.

7. Click OK. The dialog box closes.

8. Select Custom FXO dial plan, and click Configure.

9. Click Cancel. Both the row you created and the row you edited are cleared and the Custom FXO dial plan values match the device configuration.

Caveats Resolved in Cisco Configuration Assistant 1.5(1)

These caveats were resolved in Cisco Configuration Assistant 1.5(1):

CSCsm54007 - Firewall cannot be configured on the Cisco 871

When launching Cisco Configuration Assistant on Cisco 800 Series devices, configuring firewall does not send a "no class mapping found" exception.

CSCsm54169 - Does not recognize the previous setup on the Cisco 871 

When configuring Cisco 800 Series devices, the user is no longer forced to delete the previously configured firewall when Cisco Configuration Assistant is restarted. Add the following parameter to the BVI 1 interface by using the CLI.

description $FW_INSIDE$
CSCsm59473 - Cannot configure wireless

Cisco Configuration Assistant now displays the wireless configuration tab for the UC520W-8U-K9/J and the UC520W-16U-K9/J (Japanese SKU/12.4(11)XW5).

Caveats Resolved in Cisco Configuration Assistant 1.5

These caveats were resolved in Cisco Cisco Configuration Assistant 1.5:

CSCsj71184 - Deleting SSID displays an authentication error

After modifying or deleting an SSID in the Wireless Networks window, an authentication error no longer appears.

CSCsj79813 - Incorrect time is shown when running on Windows Vista
and CSCsj79557 - Time zone not changed when synchronized to the PC

When running on Windows Vista, Configuration Assistant now displays the local time at the bottom of the Print Preview window.

CSCsj93274 - Unable to close Cisco Configuration Assistant because of multiple 
user authentications

After a long period of inactivity, Configuration Assistant prompts for authentication and now accepts valid authentication credentials on the first attempt.

Caveats Resolved in Cisco Configuration Assistant 1.1(1)

This caveat was resolved in Cisco Cisco Configuration Assistant 1.1(1):

CSCsk38688

Calls can be made in European countries by using the BRI on switches that support the u-law ITU-T PCM encoding standard.

Caveats Resolved in Cisco Configuration Assistant 1.1(0)

These caveats were resolved in Cisco Configuration Assistant 1.1(0):

CSCsh78615

The online help now has instructions for establishing a VPN tunnel between a remote site and a central site network.

CSCsi49604

When creating an SSID with Wired Equivalent Privacy (WEP) security, Cisco Configuration Assistant now allows hexadecimal WEP keys and ASCII WEP keys.

CSCsi64106

If a Catalyst Express 520 switch is connected to other devices as a DHCP client, it now is reachable after a software upgrade, and Cisco Configuration Assistant can connect to the switch to confirm that the software upgrade was successful.

CSCsi75080

Cisco Configuration Assistant now gives a warning if files that are needed to localize Cisco Unified Communications Manager Express or Cisco Unity Express are missing from the directory where such files are stored. (The directory path is shown on the Device Parameters tab of the Voice window beside the label Location of Language Files.)

CSCsi78014

In the Voice window, if the voice system is configured as a keysystem with more than one central office line, the line assignments no longer change if you configure a phone extension.

CSCsi88388

You can now create a username for a wireless LAN controller that includes special characters, such as ampersand (&), period (.), and semicolon (;), and you can delete the name normally.

CSCsi88550

In the Voice window, if the voice system is configured as a keysystem and an intercom is configured on a phone, the line assignments no longer change.

CSCsi89789

When you first use Cisco Configuration Assistant, you can now immediately use the Modify Internet Connection window to configure an ATM interface on a Cisco 878W router with a factory default configuration.

CSCsi93831

The Port Settings option no longer appears when you right-click a voice port in the Front Panel view. Port settings do not apply for UC500 voice ports.

CSCsj38855

When a standalone autonomous AP has a dynamic management IP address (from a DHCP server), the Software Upgrade feature dialog is no longer unresponsive for a long time, and Cisco Configuration Assistant reports the results correctly.

Caveats Resolved in Cisco Configuration Assistant 1.0(1)

These caveats were resolved in Cisco Configuration Assistant 1.0(1):

CSCsi73007

You can now modify or delete SSIDs that have a security setting of No Security, WEP, WPA-PSK, or WPA2-PSK.

CSCsi73124

Cisco Configuration Assistant now generates a static IP address in the dialer interface when you enable Point-to-Point Protocol over Ethernet (PPPoE) and enter a username and password in the Modify Internet Connection window.

CSCsi86138

When you create an SSID with MAC and Extensible Authentication Protocol (EAP) security, click Apply, and refresh the settings on the wireless device, the security setting no longer changes to EAP.

CSCsi92183

The Wireless Clients report now lists all the clients of a wireless LAN controller.

CSCsi98902

On the User Parameters tab of the Voice window, if you import a file of user parameters and the last field (Pickup Group) is empty, the file is no longer rejected.

CSCsj02093

If you create an SSID for an autonomous access point with EAP security and you use the Microsoft Internet Authentication Service (MS IAS) as your RADIUS server, the access point can now use DHCP to obtain an IP address and can now pass data.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

The Cisco Small Business Support Community site provides resources to assist VARs and Partners with design, implementation, and maintenance for Cisco SBCS platforms. To access the Cisco Small Business Support Community, point your web browser to the following URL:

http://www.cisco.com/go/smallbizsupport

Related Documentation

The following online documents provide current information about Cisco Configuration Assistant 1.9:

Getting Started with Cisco Configuration Assistant

Using New Features in Cisco Configuration Assistant (CCA) Version 1.9

www.cisco.com/en/US/products/ps7287/prod_installation_guides_list.html

Cisco Smart Business Communications System (SBCS) documentation, user guides, and the Cisco SPA525 Wireless Voice Deployment Guide for Cisco SBCS are available at the following site:

www.cisco.com/go/sbcs-docs

Cisco IP Phone SPA525G documentation is available at the following site:

www.cisco.com/en/US/products/ps10033/tsd_products_support_series_home.html