Cisco BBSM 5.3 Configuration Guide - 3 - Getting Started [Cisco Building Broadband Service Manager]

Table Of Contents

Getting Started

Before You Start

Setting Up the BBSM Server

Entering Security Passwords

Installing Service Packs or Patches

Configuring Windows for Public and Private IP Addressing

Getting Started

This chapter describes the information and procedures that you need to configure your BBSM server:

•Before You Start

•Setting Up the BBSM Server

Be sure to read the "Before You Start" section before continuing.

Before You Start

Before you begin configuring BBSM, complete the following tasks:

1. Read the ReadMeFirst web page that launches when you start your BBSM server.

2. Read the applicable sections in the configuration guide and the cautions below to avoid costly problems.

3. From your BBSM server desktop, open the BBSM Checklist and complete it to ensure that you have all of the networking information that you need to configure your server. This includes configuration information for your network topology and information for the routers, clusters, and network devices (access points, CMTSs, and switches) that you will use with the server.

4. If you are using secured (https) pages, obtain and install a Certificate Authority (third-party SSL). Refer to the "Installing an SSL Certificate" section.

Read the cautions below before proceeding.

Caution Do not change the Windows 2000 computer name of your factory-installed BBSM appliance because the BBSM MSDE database has the name embedded in the application. Changing the name breaks MSDE functionality, and SQL server errors will be reported on your BBSM server. The only solution in this situation is to reformat the hard drive and reinstall all software so that the MSDE database is reinstalled. Because this situation is a Microsoft problem, the Cisco software team cannot resolve it. If you want a different computer name for your BBSM server, you must install the software on a clean Windows 2000 server that already has the correct computer name configured.

Caution We do not recommend changing any of the Windows 2000 server component settings on your BBSM server, because changing the operating system can cause problems and leave your server in an unsupported state. These components include, but are not limited to, the DHCP Server, Microsoft ISA, DNS Server, IIS Server, RRAS, and Local Security Policy. If you must modify component settings, test your server in a lab environment before going to production.

Caution Cisco recommends using the latest version of Internet Explorer to perform functions accessed through the BBSM Dashboard.

Caution If you change the system clock on the server while clients are connected, you must reboot the BBSM server.

Caution To avoid disrupting end-user sessions, make changes only when no sessions are active because all active services stop when you save changes on the Webconfig web pages. Services restart automatically after the settings are updated.

Setting Up the BBSM Server

This section explains how to set up the BBSM server:

•Entering Security Passwords

•Installing Service Packs or Patches

•Configuring Windows for Public and Private IP Addressing

Entering Security Passwords

If you purchased a BBSM appliance (rather than BBSM software on CD), you are prompted to enter the following information in the Set BBSM Security Passwords window (Figure 3-1) when you turn on the BBSM server for the first time:

•Windows Administrator username and password

•MSDE System Administrator sa account password

Note The MSDE System Administrator sa login username cannot be changed or removed.

Figure 3-1 Set BBSM Security Passwords Window

If you are installing the BBSM software from a CD, the Windows Administrator password is entered during the operating system installation and the MSDE System Administrator sa password is entered during BBSM installation.

If you want to change the MSDE System Administrator sa password or change the BBSD or Web API account usernames or passwords, refer to "Configuring Security and SSL."

Caution Do not change any other account information, including system generated accounts such as TsInternetUser and accounts prefaced with IWAM_ and IUSR_. If you change them, BBSM may not function properly. In addition, restoring these accounts to their previous states can be very difficult.

When the Set BBSM Security Passwords window appears, you must enter the required username and passwords. To ensure that passwords are entered, the set passwords window does not contain a Close button and clicking the escape key does not close the window. In addition, if any other applications are opened while the set passwords window is displayed, they will appear in the background and the Set Passwords window will appear in the foreground.

Follow this procedure to set the Windows Administrator username and password and the MSDE System Administrator sa password.

Step 1 Turn on the BBSM server for the first time. The Set BBSM Security Passwords window appears.

Step 2 Enter the Windows Administrator username and password.

Passwords must be between 6 and 15 characters long, blank passwords are not permitted, and passwords are case sensitive. The two password fields must be identical for each account.

Step 3 Enter the MSDE System Administrator sa account password twice and then click OK. The SetPasswords configuration dialog box appears.

Step 4 Click OK to confirm the passwords.

Installing Service Packs or Patches

Before beginning the basic configuration of your BBSM server, determine if any service packs or patches need to be installed. Cisco recommends that you install all available service packs and patches. For instructions on performing these installations, refer to the Cisco BBSM 5.3 Operations Guide.

Configuring Windows for Public and Private IP Addressing

This section describes how to reconfigure Windows to support public and private IP addressing, which requires configuring multiple networks called multinets. It reconfigures the internal network interface card (NIC) on your BBSM server. You need to perform this procedure only if you will be using multiple networks. Factory-installed BBSM servers are initially configured as single networks called singlenets.

Note For more information, refer to the "Public and Private IP Addresses (Multinets)" section.

Caution Although you use the Network and Dial-up Connections window to add multinets, do not delete multinets through this window. Instead, use the Address Change Wizard to remove multinet 2 so BBSM can update its internal database with this information. Refer to the "Running the Address Change Wizard" section.

Step 1 Right-click My Network Places and select Properties. The Network and Dial-up Connections window appears.

Step 2 To add the IP address, follow these steps:

•If you are adding a second multinet IP in a single VLAN configuration, right-click AtNatMP and select Properties. The AtNatMP Properties window appears.

•If you are adding a second multinet IP address in a dual-VLAN configuration, right-click the client VLAN and select Properties. The client VLAN Properties window appears.

Note In a dual-VLAN configuration, you cannot add the multinet IP address until you configure the dual VLAN because the second IP address is added to the client VLAN. Refer to "Configuring Dual VLANs."

Step 3 Choose Internet Protocol (TCP/IP) and click Properties. The Internet Protocol (TCP/IP) Properties window appears.

Step 4 Click Advanced. The Advanced TCP/IP Settings window appears, showing the IP addresses tab. (See Figure 3-2.)

Figure 3-2 Advanced TCP/IP Settings

Step 5 Add the second multinet IP address and subnet mask.

a. In the IP addresses area, click Add. The TCP/IP Address window appears. (See Figure 3-3.)

Figure 3-3 Advanced TCP/IP Settings

b. Enter the second IP address and subnet mask and click Add. You are returned to the Advanced TCP/IP Settings window, which now shows both multinets, and you are finished with the configuration. No gateways are configured for the internal NIC.

Step 6 To close all three windows, click OK in each window and then close the Network and Dial-up Connections window.

	Cisco BBSM 5.3 Configuration Guide
	3 - Getting Started
Cisco BBSM 5.3 Configuration Guide Index 1 - Overview 2 - Advanced Topics 3 - Getting Started 4 - Configuring Dual VLANs 5 - Running the BBSM Wizards 6 - Configuring DNS Forwarding 7 - Connecting the PMS or Local Printer 8 - Configuring the Network and Bandwidth Management Settings 9 - Changing the Internal Network IP Address Ranges 10 - Configuring BBSM Sites 11 - Configuring Routers 12 - Configuring Network Elements 13 - Configuring PMS or Print Billing 14 - Configuring RADIUS Billing 15 - Configuring Credit Card Billing 16 - Configuring Security and SSL 17 - Configuring Bandwidth Management 18 - Creating Custom Page Sets 19 - Configuring Walled Gardens 20 - Configuring the Port Hop Delay 21 - Configuring Alerts A - Configuring Port Test Parameters B - Changing Server Bandwidth Parameter Settings Glossary Preface	Download this chapter 3 - Getting Started Table Of Contents Getting Started Before You Start Setting Up the BBSM Server Entering Security Passwords Installing Service Packs or Patches Configuring Windows for Public and Private IP Addressing Getting Started This chapter describes the information and procedures that you need to configure your BBSM server: •Before You Start •Setting Up the BBSM Server Be sure to read the "Before You Start" section before continuing. Before You Start Before you begin configuring BBSM, complete the following tasks: 1. Read the ReadMeFirst web page that launches when you start your BBSM server. 2. Read the applicable sections in the configuration guide and the cautions below to avoid costly problems. 3. From your BBSM server desktop, open the BBSM Checklist and complete it to ensure that you have all of the networking information that you need to configure your server. This includes configuration information for your network topology and information for the routers, clusters, and network devices (access points, CMTSs, and switches) that you will use with the server. 4. If you are using secured (https) pages, obtain and install a Certificate Authority (third-party SSL). Refer to the "Installing an SSL Certificate" section. Read the cautions below before proceeding. Caution Do not change the Windows 2000 computer name of your factory-installed BBSM appliance because the BBSM MSDE database has the name embedded in the application. Changing the name breaks MSDE functionality, and SQL server errors will be reported on your BBSM server. The only solution in this situation is to reformat the hard drive and reinstall all software so that the MSDE database is reinstalled. Because this situation is a Microsoft problem, the Cisco software team cannot resolve it. If you want a different computer name for your BBSM server, you must install the software on a clean Windows 2000 server that already has the correct computer name configured. Caution We do not recommend changing any of the Windows 2000 server component settings on your BBSM server, because changing the operating system can cause problems and leave your server in an unsupported state. These components include, but are not limited to, the DHCP Server, Microsoft ISA, DNS Server, IIS Server, RRAS, and Local Security Policy. If you must modify component settings, test your server in a lab environment before going to production. Caution Cisco recommends using the latest version of Internet Explorer to perform functions accessed through the BBSM Dashboard. Caution If you change the system clock on the server while clients are connected, you must reboot the BBSM server. Caution To avoid disrupting end-user sessions, make changes only when no sessions are active because all active services stop when you save changes on the Webconfig web pages. Services restart automatically after the settings are updated. Setting Up the BBSM Server This section explains how to set up the BBSM server: •Entering Security Passwords •Installing Service Packs or Patches •Configuring Windows for Public and Private IP Addressing Entering Security Passwords If you purchased a BBSM appliance (rather than BBSM software on CD), you are prompted to enter the following information in the Set BBSM Security Passwords window (Figure 3-1) when you turn on the BBSM server for the first time: •Windows Administrator username and password •MSDE System Administrator sa account password Note The MSDE System Administrator sa login username cannot be changed or removed. Figure 3-1 Set BBSM Security Passwords Window If you are installing the BBSM software from a CD, the Windows Administrator password is entered during the operating system installation and the MSDE System Administrator sa password is entered during BBSM installation. If you want to change the MSDE System Administrator sa password or change the BBSD or Web API account usernames or passwords, refer to "Configuring Security and SSL." Caution Do not change any other account information, including system generated accounts such as TsInternetUser and accounts prefaced with IWAM_ and IUSR_. If you change them, BBSM may not function properly. In addition, restoring these accounts to their previous states can be very difficult. When the Set BBSM Security Passwords window appears, you must enter the required username and passwords. To ensure that passwords are entered, the set passwords window does not contain a Close button and clicking the escape key does not close the window. In addition, if any other applications are opened while the set passwords window is displayed, they will appear in the background and the Set Passwords window will appear in the foreground. Follow this procedure to set the Windows Administrator username and password and the MSDE System Administrator sa password. Step 1 Turn on the BBSM server for the first time. The Set BBSM Security Passwords window appears. Step 2 Enter the Windows Administrator username and password. Passwords must be between 6 and 15 characters long, blank passwords are not permitted, and passwords are case sensitive. The two password fields must be identical for each account. Step 3 Enter the MSDE System Administrator sa account password twice and then click OK. The SetPasswords configuration dialog box appears. Step 4 Click OK to confirm the passwords. Installing Service Packs or Patches Before beginning the basic configuration of your BBSM server, determine if any service packs or patches need to be installed. Cisco recommends that you install all available service packs and patches. For instructions on performing these installations, refer to the Cisco BBSM 5.3 Operations Guide. Configuring Windows for Public and Private IP Addressing This section describes how to reconfigure Windows to support public and private IP addressing, which requires configuring multiple networks called multinets. It reconfigures the internal network interface card (NIC) on your BBSM server. You need to perform this procedure only if you will be using multiple networks. Factory-installed BBSM servers are initially configured as single networks called singlenets. Note For more information, refer to the "Public and Private IP Addresses (Multinets)" section. Caution Although you use the Network and Dial-up Connections window to add multinets, do not delete multinets through this window. Instead, use the Address Change Wizard to remove multinet 2 so BBSM can update its internal database with this information. Refer to the "Running the Address Change Wizard" section. Step 1 Right-click My Network Places and select Properties. The Network and Dial-up Connections window appears. Step 2 To add the IP address, follow these steps: •If you are adding a second multinet IP in a single VLAN configuration, right-click AtNatMP and select Properties. The AtNatMP Properties window appears. •If you are adding a second multinet IP address in a dual-VLAN configuration, right-click the client VLAN and select Properties. The client VLAN Properties window appears. Note In a dual-VLAN configuration, you cannot add the multinet IP address until you configure the dual VLAN because the second IP address is added to the client VLAN. Refer to "Configuring Dual VLANs." Step 3 Choose Internet Protocol (TCP/IP) and click Properties. The Internet Protocol (TCP/IP) Properties window appears. Step 4 Click Advanced. The Advanced TCP/IP Settings window appears, showing the IP addresses tab. (See Figure 3-2.) Figure 3-2 Advanced TCP/IP Settings Step 5 Add the second multinet IP address and subnet mask. a. In the IP addresses area, click Add. The TCP/IP Address window appears. (See Figure 3-3.) Figure 3-3 Advanced TCP/IP Settings b. Enter the second IP address and subnet mask and click Add. You are returned to the Advanced TCP/IP Settings window, which now shows both multinets, and you are finished with the configuration. No gateways are configured for the internal NIC. Step 6 To close all three windows, click OK in each window and then close the Network and Dial-up Connections window.
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