Table Of Contents
Getting Started
Before You Start
Setting Up the BBSM Server
Changing the Security Account Information
Changing the Windows User Account Information
Changing the MSDE Database User Passwords
Installing Service Packs or Patches
Configuring Windows for Multinets
Running the Address Change Wizard
Running the Switch Discovery Wizard
Configuring DNS Forwarding
Configuring a Laptop for Mapping Rooms
Configuring the Laptop
Configuring Windows 95, 98, or ME
Configuring Windows 2000 Professional or XP Professional
Configuring the Browser
Internet Explorer
Netscape
Connecting the PMS or Local Printer
IP Connection to a PMS
Serial Connection to a PMS
Installing Site Controllers
Testing the Site Controller Connection to the PMS
Getting Started
This chapter describes the following procedures that you will likely need to perform to configure your BBSM server. Be sure to read the "Before You Start" section before continuing in the chapter. The chapter covers these procedures:
•
Before You Start
•Setting Up the BBSM Server
•Running the Address Change Wizard
•Running the Switch Discovery Wizard
•Configuring DNS Forwarding
•Configuring a Laptop for Mapping Rooms
•Connecting the PMS or Local Printer
•Installing Site Controllers
•Testing the Site Controller Connection to the PMS
Figure 2-1 provides an overview of the functions you perform to set up and configure BBSM for a basic configuration.
Figure 2-1 BBSM Setup and Configuration Flow Chart
Before You Start
Before you begin configuring BBSM, verify that the following tasks have been completed:
•Verify that network configuration information from the site survey, network diagrams, and configuration maps for your particular network topology is available.
•Confirm the configuration information that applies to the routers, clusters, and network elements (access points, CMTSs, and switches) that you will use with the BBSM server.
•If you are using secured (https) pages, obtain and install a Certificate Authority (third-party SSL). (Refer to "Installing an SSL Certificate.")
In addition, be sure to read the cautions below before proceeding.
Caution Do not change the Windows 2000 computer name of your factory-installed BBSM appliance, because the BBSM MSDE database has the name embedded in the application. Changing the name breaks MSDE functionality, and you will see SQL server errors being reported on your BBSM server. The only solution in this situation is to reformat the hard drive and reinstall all software so that the MSDE database is reinstalled. Because this situation is a Microsoft issue, the Cisco software team cannot resolve the problem. If you want a different computer name for your BBSM server, you must install the software on a clean Windows 2000 server that already has the desired computer name configured.
Caution We recommend using Internet Explorer to perform functions accessed through the Dashboard. For all other web browsing, if you use the Netscape web browser, because of known compatibility issues, use Netscape 4.7x or higher for the Dashboard to work properly.
Caution When BBSM is installed, the user is prompted for a BBSD username and password. BBSM creates a Windows user account with this username and password. This login is required for BBSD to function. BBSD stores a username and password for each BBSM server. For BBSD to connect to each BBSM server, the stored username and password must match the Windows BBSD login on the BBSM server. See the
Requires Immediate Attention Card for the Cisco BBSM Server for detailed steps.
Caution When using the WEBconfig web pages, all active services are stopped when you click Update. This action commits configuration changes to the BBSM server. After the settings are updated, services automatically restart. To prevent disrupting end-user sessions, make changes only when there are no active sessions. The current number of active sessions is found on the WEBconfig BBSM Server Settings web page.
Setting Up the BBSM Server
This section explains how to set up the BBSM server by doing the following:
•Changing the Security Account Information
•Installing Service Packs or Patches
•Configuring Windows for Multinets
Changing the Security Account Information
If you purchased a BBSM appliance (rather than BBSM software on CD), use this section to change the security passwords and the Windows Administrator username.
Caution For security reasons, we strongly recommend that you change the defaults immediately. Failure to change them can compromise network security.
Do
not change any other account information, including system generated accounts, such as TsInternetUser, and accounts prefaced with IWAM_ and IUSR_. If you change them, BBSM may not function properly. In addition, restoring these accounts to their previous states can be very difficult.
Changing the Windows User Account Information
Follow this procedure to change the following Windows user passwords and the Administrator username. Table 2-1 describes the Windows user accounts and the default passwords for the BBSM appliance.
Table 2-1 Windows User Accounts
Account
|
Username
|
Default Password
|
Windows 2000 Administrator—The Administrator has full system permissions and rights, can alter any BBSM configuration setting, and has access to any Dashboard option.
|
Administrator
|
(blank)
|
BBSD Windows Client—You can use the BBSD server to access and manage BBSM servers.
|
bbsd-client
|
cisco
|
WebAPI Client—WebAPI provides an interface for remote applications to post room charges to the PMS.
|
webapi-client
|
cisco
|
Step 1 Choose Start > Programs > Administrative Tools > Computer Management. The Computer Management window appears. (See Figure 2-2.)
Figure 2-2 Computer Management
Step 2 In the left pane, double-click Local Users and Groups.
Step 3 Double-click Users.
Step 4 Change the Administrator username and password:
a. In the right pane, right-click Administrator.
b. Choose Set Password. Type the new password twice and click OK.
c. Right-click Administrator again.
d. Choose Rename. Then change the username to the desired name.
Step 5 Change the bbsd-client and webapi-client passwords:
a. In the right pane, right-click the password to be changed.
b. Choose Set Password. Type the new password twice and click OK.
Step 6 Close the Computer Management window.
Changing the MSDE Database User Passwords
Follow this procedure to change the following MSDE database user passwords. Table 2-2 describes the MSDE database user accounts and default passwords for the BBSM appliance.
Table 2-2 MSDE Database User Accounts
Account
|
Username
|
Default Password
|
MSDE System Administrator—This login is a default system administrator login.
|
sa
|
cisco
|
MSDE BBSD Client—This login allows BBSD to access MSDE.
|
bbsd-client
|
cisco
|
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, click Security/SSL. The Security/SSL web page appears. (See Figure 2-3.)
Figure 2-3 Security/SSL
Step 3 Change the MSDE `sa' password, as follows:
a. Next to Change MSDE `sa' Password, click Change. The MSDE `sa' Password Form appears. (See Figure 2-4.)
Figure 2-4 MSDE `sa' Password Form
b. Enter the current password and then enter the new password twice, as shown on the form. (Save the new password in a secure location, because you cannot change it without knowing the current password.)
c. Click Submit. A confirmation window appears. Then click Close.
Step 4 Change the MSDE BBSD password, as follows:
a. Next to Change MSDE BBSD Password, click Change. The MSDE BBSD Login Password Form appears. (See Figure 2-5.)
Figure 2-5 MSDE BBSD Password Form
b. Enter the BBSD username (bbsd-client).
c. Enter the current password and then enter the new password twice, as shown on the form. (Save the new password in a secure location.)
d. Click Submit. A confirmation window appears. Then click Close.
Installing Service Packs or Patches
Before beginning the basic configuration of your BBSM server, be sure to determine if any service packs or patches need to be installed. We recommend that you install all available service packs and patches to maximize the functionality of your BBSM server. For instructions on performing these installations, refer to "System Operation."
Configuring Windows for Multinets
This section describes how to reconfigure Windows to support multiple networks, or multinets. It reconfigures the internal network interface card (NIC) on your BBSM server. You only need to perform this procedure if you will be using multiple networks. Factory-installed BBSM servers are initially configured as single networks, or singlenets.
Note For more information on multinets, refer to the "Private and Public IP Addresses (Multinets)" section.
Caution Although you use the Network and Dial-up Connections window to add multinets, do not delete multinets through this window. Although multinet 2 has been deleted from the GUI, it has not been removed from the BBSM databases. Use the Address Change Wizard to remove multinet 2. Refer to the
"Running the Address Change Wizard" section.
Step 1 Right-click My Network Places and select Properties. The Network and Dial-up Connections window appears. (See Figure 2-6.)
Figure 2-6 Network and Dial-up Connections
Step 2 Right-click AtNatMP, and select Properties. The AtNatMP Properties window appears. (See Figure 2-7.)
Figure 2-7 AtNatMP Properties
Step 3 Highlight Internet Protocol (TCP/IP), and click Properties. The Internet Protocol (TCP/IP) Properties window appears. (See Figure 2-8.)
Figure 2-8 Internet Protocol (TCP/IP) Properties
Step 4 Click Advanced. The Advanced TCP/IP Settings window appears, showing the IP addresses tab. (See Figure 2-9.)
Figure 2-9 Advanced TCP/IP Settings
Step 5 Add the second multinet IP address and subnet mask.
a. From the IP addresses area, click Add. The TCP/IP Address window appears. (See Figure 2-10.)
Figure 2-10 Advanced TCP/IP Settings
b. Enter the second IP address and subnet mask. Then click Add. You are returned to the Advanced TCP/IP Settings window, which now shows both multinets, and you are finished with the configuration. (See Figure 2-11.) No gateways are configured for the internal NIC.
Figure 2-11 Advanced TCP/IP Settings with Added TCP/IP Address
Step 6 To close all three windows, click OK three times.
Step 7 Close the Network and Dialup Connections window.
Running the Address Change Wizard
This procedure describes how to run the Address Change Wizard to enter BBSM IP addresses for singlenet or multinet configurations. (The default configuration for BBSM is singlenet.) If you are planning to use public and private IP addressing, be sure to configure Windows for multinets before running the Address Change Wizard. Refer to the "Configuring Windows for Multinets" section.
Before you begin using the Address Change Wizard, review the following information to verify that you are using the correct BBSM tool to enter or change addresses.
•For the initial configuration, use the BBSM tools as follows to enter IP addresses:
–If you purchased a BBSM appliance (rather than BBSM software on CD), use the Address Change Wizard to enter all BBSM IP addresses:
- The TCP/IP properties (internal and external NIC IP addresses and subnet masks)
- The BBSM internal network address ranges (DHCP, Management, Foreign, and Temp DHCP)
–If you purchased BBSM software on CD (rather than a BBSM appliance), you should have configured the internal and external NIC IP addresses during installation. In this case, you can use either the Address Change Wizard or the IP Addresses in WEBconfig to enter the BBSM internal network address ranges. Refer to the "Changing the Internal Network IP Address Ranges" section.
•To change IP addresses after the initial configuration, use the BBSM tools as follows:
–You can change all BBSM IP addresses using the Address Change Wizard. You must use the Address Change Wizard to change the TCP/IP internal and external NIC addresses and subnet masks. They cannot be changed on the IP Addresses web page in WEBconfig.
–You can use the IP Addresses web page in WEBconfig to change the BBSM internal network address ranges (DHCP, Management, Foreign, and Temp DHCP).
–If you are using multinets, you must use the Address Change Wizard if you want to delete multinet 2.
Caution If you do not enter the TCP/IP internal and external IP addresses and subnet masks correctly, BBSM will not function properly. If you are performing the initial configuration, be sure to install any service packs or patches before beginning the configuration.
Step 1 Choose Start > BBSM Configuration Wizards > Address Change Wizard. The IP Addresses window appears. (Figures 2-12 and 2-13 show the singlenet and multinet Port IP Addresses windows with all of the IP addresses entered. When you initially open these windows, only the TCP/IP addresses have been automatically entered.)
Caution Do not use the Windows Network and Dial-up Connections interface to change IP addresses. This interface should only be used to set up multinets.
Figure 2-12 BBSM Config Port IP Addresses (Singlenet)
Figure 2-13 BBSM Config Port IP Addresses (Multinet)
Step 2 Verify that the information in the BBSM TCP/IP Properties area is accurate.
Step 3 In the BBSM Internal Network Address Ranges area, enter the DHCP, Management, Foreign (static), and, if applicable, Temp DHCP IP address ranges.
Note For field descriptions and important notes, refer to Table 3-3.
Step 4 For a multinet configuration, enter the number of seconds in the Temp DHCP Lease Duration field. (Refer to Table 3-3.)
Step 5 To delete multinet 2 after the initial configuration, check the Delete Second Multinet check box in the Multinet section.
Caution You must delete multinet 2 using the Address Change Wizard for BBSM to function properly. Although you used Windows Network and Dial-up Connections to add multinet functionality, do not delete multinets using this window.
Step 6 Click OK. The bbsmconfig dialog box appears. (See Figure 2-14.)
Figure 2-14 bbsmconfig
Step 7 To stop BBSM services, click OK. A second bbsmconfig dialog box appears. (See Figure 2-15.)
Figure 2-15 bbsmconfig
Step 8 To reboot your server, click Yes.
Note If you only change the Temp DHCP Lease Duration, the server does not require a reboot. In this case, the Yes/No dialog box does not appear, and the server does not reboot.
Step 9 After your server reboots, log in as an administrator with the proper password.
After using the Address Change Wizard for the initial configuration, you must run the Switch Discovery Wizard. Continue to the following section.
Running the Switch Discovery Wizard
After you have run the Address Change Wizard, you run the Switch Discovery wizard to discover the switches and access points connected to the BBSM network. The wizard determines the network element type and creates records for the network elements in the BBSM database. Note the following about the wizard's functionality:
•The wizard discovers switches and access points that were configured with an IP address in the Management range (as specified in the Address Change Wizard) and that have the same SNMP community string (password).
•It discovers switches and access points at a single site or multiple sites (one site at a time).
•It discovers network elements in bridged network configurations, not in routed or mixed (bridged and routed) configurations.
•It does not discover CMTSs. Refer to "Configuring CMTSs" section.
•The wizard only discovers cluster members and then adds them to the BBSM database; it does not create or enable them. You can cluster up to 16 switches per cluster, which uses a single IP address. Because Cisco clustered switches do not have the same SNMP community string (password), specify the password of the master switch, and the wizard will discover all of the switches in the cluster.
Caution If you want to cluster your switches, you must first create the Cisco clusters before running the Switch Discovery Wizard (which requires the Java plug-in on your computer).
For information on clustering, go to these Cisco websites:
http://www.cisco.com/warp/public/cc/techno/media/lan/ether/sgth/index.shtml
http://www.cisco.com/warp/public/cc/pd/si/casi/ca3550/prodlit/cclms_ds.htm
For information on debugging switch connectivity problems, go to this website:
http://www.cisco.com/en/US/products/hw/switches/ps607/products_tech_note09186a0080094709.shtml#javaplugin
Follow this procedure to run the Switch Discovery wizard:
Step 1 Choose Start > BBSM Configuration Wizards > Switch Discovery Wizard. The Site Information dialog box appears. (See Figure 2-16.)
Figure 2-16 Site Information
Step 2 Verify that the site number is correct.
Step 3 Enter the site name and description and click Next:
•If this is a new site, the Enter Site Account Information dialog box appears. Go to Step 4. (See Figure 2-17.)
•If this is an existing site, the The Network Elements Information dialog box appears. Go to Step 5. (Figures 2-18 and 2-19 show singlenet and multinet configurations.)
Figure 2-17 Enter Site x Account Information
Step 4 Enter the new Operator and Report account names and passwords. Then click OK. The Network Elements Information dialog box appears. (Figures 2-18 and 2-19 show singlenet and multinet configurations.)
Figure 2-18 Network Elements Information (Singlenet)
Figure 2-19 Network Elements Information (Multinet)
Step 5 Verify that the information is correct and make any needed changes using the information in Table 2-3.
Table 2-3 Network Elements Information Options
Field
|
Description
|
IP Address Range
|
Site
|
Displays the site number that is being configured.
|
Management Start
Management End
|
Displays the beginning and ending IP addresses of the Management start range. These IP addresses are obtained from the Address Change Wizard.
|
BBSM Vlan
|
Displays the default VLAN number. You need to change this value if you are using a non-default management VLAN number in your BBSM network. All network elements on the BBSM internal NIC must have this VLAN number.
|
Add Cluster Members
|
Check this check box if you want the wizard to automatically add all cluster members to the BBSM internal network.
|
SNMP Switch Password
|
SNMP Switch Password
|
Displays the default name "private." You can change this name if desired.
|
Discovery Protocol
|
CDP
|
Click this option to use the Cisco Discovery Protocol. If you are using Cisco switches or access points exclusively, this option is more efficient than the By Mac protocol for discovering network elements.
|
By MAC
|
Click this protocol to use the network element's MAC address to discover network elements. You can use this protocol if you are using Cisco switches or a combination of Cisco and non-Cisco switches.
|
BBSM TCP/IP Properties
|
Internal NIC IP
Internal NIC Subnet Mask
|
Displays the Internal NIC IP address and subnet mask for multinet 1 (and multinet 2 if applicable), which are obtained from the Address Change Wizard.
|
Buttons
|
Change
|
Changes the range of IP addresses that Switch Discovery searches.
|
Back
|
Returns you to the previous page.
|
Next
|
Takes you to the next page.
|
Cancel
|
Exits the wizard.
|
Help
|
Accesses the Switch Discovery Wizard online help.
|
Step 6 Click Next. The Locating Network Elements dialog box appears. It shows a ping being sent to each IP address in the Management range to find the network elements. Once this process is complete, the Next button is enabled. (Figures 2-20 and 2-21 shows the dialog box for singlenet and multinet configurations.)
If more than one switch type with the same sysObjectID is discovered during the discovery process, the Select Switch Type dialog boxes appears. (See Figure 2-22.) If this case, select the actual switch type and click OK. The SwitchDiscovery dialog box appears. (See Figure 2-23.) Click Yes if you selected the correct switch.
Figure 2-20 Locating Network Elements (Singlenet)
Figure 2-21 Locating Network Elements (Multinet)
Figure 2-22 Select Switch Type
Figure 2-23 SwitchDiscovery
Step 7 From the Locating Network Elements dialog box, click Next. The Port Settings dialog box appears. (Figures 2-24 and 2-25 show singlenet and multinet configurations.)
Figure 2-24 Port Settings (Singlenet)
Figure 2-25 Port Settings (Multinet)
Step 8 Configure the port settings using the information shown in Table 2-4.
Table 2-4 Generating Port Settings Options
Field
|
Description
|
Port Mapping
|
Site
|
Displays the site number that is being configured.
|
Page Set
|
From the drop-down menu, select the appropriate page set for the site that you are configuring.
Note If you will be using SSL and have not yet installed your SSL certificate, select the "Clear" version of the RADIUS or credit card page set until you install the certificate and then change your page set to the SSL page set. For example, select RADIUSClear until the certificate is installed, then after installing the certificate, change the page set to RADIUS. If you install the SSL page set before installing the certificate, the Start page will not display.
|
Start Page
|
The Start Page field will automatically populate with the URL that corresponds with the page set that you just selected.
|
Enable Port Hopping
|
Check this check box if you want to enable the BBSM port hopping feature. This will enable all switches for port hopping and allow the end user to move between network hardware such as wireless access points, switch ports, or cable modems in a BBSM network without interrupting service. If you want to enable port hopping on specific ports, use the Network Elements Port Settings pop-up window in WEBconfig.
|
Delete Existing Port Map
|
Check this check box if you want to delete the existing port map.
|
Client IP Address Range (DHCP)
|
This field only appears during a multinet configuration. DHCP assigns leases to clients from either Multinet 1 or Multinet 2 IP address ranges. Select the appropriate multinet that you want to use.
Note The page set overrides this setting if the page set specifies which multinet to use.
|
Buttons
|
Back
|
Returns you to the previous page.
|
Finish
|
Click this button to complete the last step of the Switch Discovery Wizard.
|
Cancel
|
Click this button to exit from the Switch Discovery Wizard.
|
Help
|
Click this button to access the Switch Discovery Wizard online help.
|
Step 9 Click Finish. The SwitchDiscovery completion dialog box appears. (See Figure 2-26.)
Figure 2-26 SwitchDiscovery
Step 10 Click OK. Windows Notepad opens, displaying a log of Switch Discovery activities. (See Figure 2-27.)
Figure 2-27 Switch Discovery Activities
Step 11 After reviewing the log, close the window.
After running the Address Change Wizard and the Switch Discovery Wizard, you must configure the DNS forwarding. Continue to the following section.
Configuring DNS Forwarding
After running the Address Change Wizard and the Switch Discovery Wizard, follow this procedure to enable Domain Name System (DNS) forwarding on BBSM. It allows DNS requests to be relayed to a remote DNS server. (You must obtain the IP addresses for your DNS servers from your ISP before you can perform this procedure.)
BBSM is not configured as a DNS server; it acts as a DNS forwarder for its clients and its own DNS requests. These DNS requests, such as www.cisco.com, are resolved into IP addresses so the Internet routers can locate the web server with the content.
If BBSM cannot resolve an IP address, it responds back with its own Internal IP address when pinged. If the IP address cannot be resolved using a browser, BBSM displays a Network Error page or the browser displays a DNS fail page.
Step 1 Choose Start > Programs > Administrative Tools > DNS. The DNS window appears. (See Figure 2-28.)
Figure 2-28 DNS
Step 2 From the left pane, right-click your BBSM server name and choose Properties. The BBSM Properties dialog box appears, showing the Interfaces tab. (See Figure 2-29.)
Note The name of this window depends on your server name. For example, if your server name is Starlight, the window appears as Starlight Properties.
Figure 2-29 <BBSM Server Name> Properties, Interfaces Tab
Step 3 Click the Forwarders tab. (See Figure 2-30.)
Figure 2-30 <BBSM Server Name> Properties, Forwarders Tab
Step 4 Check the Enable forwarders check box.
Step 5 In the IP address field, enter your DNS server IP address that is provided by your ISP, and click Add.
Step 6 To save the changes, click OK.
Step 7 Close the DNS window.
Configuring a Laptop for Mapping Rooms
After running the Address Change Wizard and the Switch Discovery Wizard and configuring DNS forwarding, the rooms or locations must be mapped. This section describes how to do the following:
•Configuring the Laptop
•Configuring the Browser
(Details of how to map the rooms are provided in the"Mapping Rooms" section.)
Configuring the Laptop
Verify that your laptop meets the following requirements. Then configure it as described in the sections that follow.
To map rooms, you need a laptop that meets the following specifications:
•Windows 95, 98, ME, 2000 Professional, or XP Professional
•A NIC that is configured to use TCP/IP with DHCP enabled and DNS disabled. (For Windows 2000 Professional, set it to obtain a DNS server address automatically.)
•One of these web browser releases: Internet Explorer 4.0 or higher, or Netscape 4.7x or higher
•All proxy server access to the Internet turned off.
Configuring Windows 95, 98, or ME
Follow this procedure to configure a laptop that is running on Windows 95, 98, or ME.
Step 1 From your desktop, right-click Network Neighborhood.
Step 2 Click Local Area Connection.
Step 3 Click Properties.
Step 4 Select the Configuration tab.
Step 5 Choose the TCP/IP protocol for your network interface card (Windows 95/98/NT4.0).
Step 6 Click Properties. The TCP/IP Properties dialog box appears. (See Figure 2-31.)
Figure 2-31 TCP/IP Properties
Step 7 Select the IP Address tab.
Step 8 Click the Obtain an IP address automatically radio button.
Step 9 Select the Gateway tab.
Step 10 Remove all gateway addresses.
Step 11 Select the DNS Configuration tab.
Step 12 Select Disable DNS.
Step 13 Click OK to close the TCP/IP Properties window.
Step 14 Click OK to close the Network or General window.
Note If you receive a request to copy files from your Windows CD, follow the on-screen instructions.
Step 15 If a dialog box appears to restart, click Yes.
Configuring Windows 2000 Professional or XP Professional
Follow this procedure for setting up a laptop running Windows 2000 Professional or Windows XP Professional.
Step 1 Uncheck the Client for Microsoft Networks check box, as follows:
a. Choose Start > Settings > Network and Dial-up Connections. The Network and Dial-up Connections window appears.
b. Right-click Local Area Connection, and from the drop-down menu, choose Properties. The Local Area Connection Properties window appears. (See Figure 2-32.)
Figure 2-32 Local Area Connection Properties
c. Uncheck the Client for Microsoft Networks check box.
Note This step is critical, because if you do not uncheck Client for Microsoft Networks check box, the ASP files will load very slowly.
Step 2 Select Internet Protocol (TCP/IP) and click Properties.
Step 3 Verify that Obtain an IP address automatically and Obtain a DNS server automatically are both selected, and click OK. (See Figure 2-33.)
Figure 2-33 Internet Protocol (TCP/IP) Properties
Step 4 To close all three windows, click OK three times.
Note You do not have to reboot.
Configuring the Browser
Regardless of the type of browser that you are using, it must be set to connect directly to the Internet with all proxy server options turned off.
Internet Explorer
Follow this procedure to configure Internet Explorer 4.0 or higher.
Step 1 Open Internet Explorer.
Step 2 Choose Tools > Internet Options.
Step 3 Select the Connections tab.
Step 4 Click LAN Settings.
Step 5 In the Local Area Network (LAN) Settings window, uncheck all check boxes. (See Figure 2-34.)
Figure 2-34 Local Area Network (LAN) Settings
Step 6 Click OK.
Step 7 Close Internet Explorer.
Netscape
Follow this procedure to configure Netscape 4.7x or higher.
Step 1 Open Netscape.
Step 2 From the Edit menu, choose Preferences. The Preferences window appears.
Step 3 Double-click Advanced and choose Proxies. The Proxies Preferences window appears. (See Figure 2-35.)
Figure 2-35 Network Proxy Setting
Step 4 Select the Direct connection to the Internet radio button.
Step 5 Click OK.
Connecting the PMS or Local Printer
This section describes how connect a PMS or local printer. Use this procedure only when you are using PMS billing or local print billing.
•If you are physically connecting the PMS or printer directly to the BBSM server, configure BBSM for a single-site architecture. (See Figure 2-36.)
Figure 2-36 Single-Site Architecture
•If your BBSM server supports multiple properties, a Site Controller is needed at each property, and the PMS or local printer will connect directly to the Site Controller. Configure BBSM for a multi-site architecture. (See Figure 2-37.)
Figure 2-37 Multi-Site Architecture
Note For information on configuring the BBSM server for PMS or local print billing, refer to the"Configuring PMS or Print Billing" section.
BBSM supports both serial and IP connections to the PMS.
IP Connection to a PMS
To connect a BBSM server or Site Controller to a PMS, you need an Ethernet cable.
•For the single-site architecture, use the Ethernet cable to connect the PMS to the network. Assign the PMS an IP address that is reachable by the BBSM server. To verify connectivity, ping the PMS from the BBSM and ping the BBSM from the PMS.
•For the multi-site architecture, use the Ethernet cable to connect the Site Controller directly to the PMS system.
Serial Connection to a PMS
To connect a BBSM server or Site Controller to the serial port on a PMS, you need a null modem cable (a modem cable that swaps transmit and receive lines) rather than a straight-through cable. Check with the hotel property PMS vendor to determine specific cabling and pin-out requirements.
•For the single-site architecture, connect a serial cable from the BBSM server to the serial port on the PMS.
•For the multi-site architecture, connect a serial cable from the Site Controller to the PMS.
Use a short-haul modem if the distance between the BBSM server or Site Controller and the PMS is greater than 50 feet. As an example, the RAD SRM-3D short-haul modem has been used successfully with previous BBSM installations. (See Figure 2-38.)
Figure 2-38 Modem Connection using RAD SRM-3D Connection
The short-haul modem connects from the BBSM server or Site Controller to the PMS using a crossover cable from pins 3 (Receive -) to 4 (Transmit -) and pins 5 (Receive +) to 6 (Transmit +). To have a good connection, verify that Transmit+ on one modem connects to Receive + on the other modem and Transmit - from the first modem connects to Receive - on the other modem.
Installing Site Controllers
Install a Site Controller only when you are using PMS billing or print billing at multiple sites. It is installed at each remote location and is connected to the PMS, local printer, or both.
Caution The Site Controller cannot be installed the same server that the BBSM or BBSD software is installed on.
For information about configuring PMS billing or print billing, refer to the "Configuring PMS or Print Billing" section.
Follow this procedure to install the Site Controller.
Step 1 Verify that your system meets the necessary hardware and software requirements:
•System running Windows 2000 Professional with the following specifications:
–133 Mhz Pentium
–64 MB RAM
–1 GB hard drive with at least 650 MB free
–VGA card and network card
•A Site Controller with an IP address accessible to BBSM
•A serial or USB connection to the printer
•A serial or Ethernet connection to the PMS
Step 2 Connect the Site Controller to the site router or switch using an Ethernet cable.
Step 3 Connect the PMS, printer, or both to the Site Controller:
a. If you are using a printer, connect it to the serial, parallel, or USB port.
b. If you are using a PMS, connect it to the serial or Ethernet port.
Step 4 If the Site Controller is located on BBSM's internal network, configure it with a static IP address in the management range that is specified on the IP Addresses web page in WEBconfig. Otherwise, use the static IP address of the Site Controller, as follows:
a. Right-click My Network Places and select Properties.
b. Right-click Local Area Connection (NIC) and select Properties.
c. Double-click the Internet Protocol component. The Internet Protocol (TCP/IP) Properties window appears. (See Figure 2-39.)
Figure 2-39 Internet Protocol (TCP/IP) Properties
d. Click Use the following IP address.
e. In the IP address field, enter the Site Controller IP address.
f. In the Subnet mask field, enter the BBSM internal NIC subnet mask.
g. In the Default gateway field, enter the BBSM internal NIC IP address.
h. Click OK.
Step 5 Test to verify that the Site Controller is communicating with the BBSM server:
a. Choose Start > Programs > Command Prompt. The DOS window appears. (See Figure 2-40).
b. At the prompt, type ping 10.10.2.1, where 10.10.2.1 is the internal IP address for the BBSM server you entered as the gateway in Step 4, and press Enter.
c. Type exit and press Enter. You should see a reply after you press Enter. If you do not, check your cable connections and verify that the IP address of the Site Controller was entered correctly.
Figure 2-40 DOS Window
Step 6 Install the Site Controller software.
a. Insert the BBSM Installation CD in the CD-ROM drive. The Building Broadband Services Installation window appears. (See Figure 2-41.)
Figure 2-41 Building Broadband Services Installation
b. Click Install Site Controller. The Site Controller Installation wizard appears. (See Figure 2-42.)
Figure 2-42 Site Controller Installation Wizard (Step 1)
c. Click Install Microsoft Message Queuing. The MSMQ window appears. (See Figure 2-43.) The Add/Remove Programs window also appears. (See Figure 2-44.)
Note The MSMQ window provides step-by-step directions for installing Microsoft Message Queuing Services.
Figure 2-43 MSMQ
Note If you don't see the Add/Remove Programs window, choose Start > Settings > Control Panel > Add/Remove Programs.
Figure 2-44 Add/Remove Programs
d. Click Add/Remove Windows Components. The Windows Components wizard appears. (See Figure 2-45.)
Figure 2-45 Windows Components Wizard
e. Click the Message Queuing Services check box. Then click Next. The Insert Disk dialog box appears. (See Figure 2-46.)
Figure 2-46 Insert Disk
f. Insert your Windows 2000 Professional CD into the CD-ROM drive. Then click OK. The Windows Components Wizard appears. (See Figure 2-47.)
Note Certain versions of Windows 2000 Professional cause the Microsoft Windows 2000 CD window to appear. If it does, close it.
Figure 2-47 Windows Components Wizard
g. Click Finish.
Note You do not have to reboot your server after installing MSMQ.
h. Close the Add/Remove Programs window.
i. If the Control Panel is open, close it.
j. Close the MSMQ window.
k. Remove the Windows 2000 Professional CD, and insert the BBSM CD into the CD-ROM drive. The Site Controller Installation wizard appears. (See Figure 2-48.)
Figure 2-48 Site Controller Installation Wizard (Step 2)
l. Click 2 Install MSDE. The Site Controller Installation wizard appears. (See Figure 2-49.)
Figure 2-49 Site Controller Installation Wizard (Step 3)
m. Click 3 Install MSDE Security Updates. The Site Controller Installation wizard appears. (See Figure 2-50.)
Figure 2-50 Site Controller Installation Wizard (Step 4)
n. Click 4 Install Site Controller. The Welcome window appears. (See Figure 2-51.)
Figure 2-51 Welcome
o. Click Next. The Setup Complete window appears. (See Figure 2-52.)
Figure 2-52 Setup Complete
p. Click Finish, and wait while your server reboots.
q. Logon with the proper password.
This completes the installation of your Site Controller software. Continue to the next section, "Testing the Site Controller Connection to the PMS," to verify that your Site Controller software is properly connected to a PMS.
Testing the Site Controller Connection to the PMS
After you install the Site Controller software, you can test the connection between the Site Controller and the PMS to verify that the proper charges are being sent. Follow this procedure to run this test.
Step 1 From the Site Controller server, go to the C drive and choose atcom > install. The install window appears. (See Figure 2-53.)
Figure 2-53 install atcom
Step 2 Double-click AtPmsTest. The AtPmsTest window appears. (See Figure 2-54.) For additional information, see Table 2-5.
Figure 2-54 AtPmsTest
Step 3 From the PMS Protocol drop-down menu, choose the desired PMS protocol.
Step 4 To configure the data that will be sent, click Config Data. The Data window appears. (See Figure 2-55.)
Figure 2-55 Data Window
Step 5 You can use the default values or change them, and click OK.
Note This information will be sent from the Site Controller server to the PMS server to test the connection between the two servers.
Step 6 From the AtPmsTest window, select one of the following, depending on whether you are using a serial or TCP/IP protocol:
•If you selected a serial protocol, click Config Serial. The COM Port Configuration window appears. (See Figure 2-56.)
•If you selected a TCP/IP protocol, click Config TCP. The TCP Settings window appears. (See Figure 2-57.)
Figure 2-56 COM Port Configuration
Figure 2-57 TCP Settings
Step 7 Configure the communication parameters according to the PMS vendor's hotel specifications. Then click OK.
Note If you are using the COM Port Configuration window, you must choose the COM Port that your serial cable is connected to from the COM Port drop-down menu.
Step 8 From the AtPmsTest window, click Send. This will send a dummy charge to the PMS to verify that the connection is working properly.
Step 9 Confirm that the PMS server received the data.
Table 2-5 AtPmsTest Options
Option
|
Description
|
Send
|
Posts a test charge to the PMS.
|
Clear
|
Clears the contents of the Dir, Time UTC, and Data columns in the data area of the AtPmsTest window.
|
Send Raw
|
Allows you to enter the text of your choice to test the Site Controller connection. This exact text must be received by the PMS server to verify that the connection is working properly.
|
Simulate
|
•PMS—Never use this option to test the Site Controller connection.
•Athdmn—Use this default option only to test the Site Controller connection.
|
PMS Protocol
|
Selects the protocol that your PMS uses. Possible drop-down menu selection values are BellHobic, Hilton, MicrosFidelioSerial, MicrosFidelioTCP_IP, and Xiox.
|
Config Proto
|
This feature is for internal use only. For additional information, contact the Cisco TAC. Refer to the "Obtaining Technical Assistance" section in the Preface to this user guide.
|
Config Data
|
Opens the Data window, which enables you to specify the data for a charge that you want to send to the PMS.
|
Config Serial
|
Opens the Com Port Configuration window, which enables you to specify the serial communication settings for the selected PMS protocol.
|
Config TCP
|
Opens the TCP Settings window, which enables you to specify the TCP/IP settings for the selected PMS protocol.
|
Close
|
Closes the AtPmsTest window.
|
