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Table Of Contents
Release Notes for the Cisco Building Broadband Service Manager 5.1
Important Note Concerning Changing the Computer Name
Building Broadband Service Director (BBSD) Installation Note
Procedure to Change License Quantity
Change in BBSM version 5.1 CD Documentation File Names
Change in BBSM Default Password Procedures
Change in BBSM Installation of Windows 2000 Hotfixes
RADIUS Servers Default Settings and Functions Note
Obtaining Technical Assistance
Release Notes for the Cisco Building Broadband Service Manager 5.1
November 2001
These release notes are for Cisco Building Broadband Service Manager (BBSM) version 5.1.
Note
The most current Cisco documentation for released products is available on Cisco Connection Online (CCO) at http://www.cisco.com. The online documents may contain updates and modifications made after the hardcopy documents were printed.
Contents
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Introduction
BBSM is an Internet subscriber and session management system for building-centric networks, which enables service providers in hotels, apartments, offices, and other public areas to:
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New and Changed Information
BBSM 5.1 is built on the baseline functionality of BBSM 5.0 with the addition of new features and changes to some existing features. The following two sections identify these features.
New BBSM Version 5.1 Features
BBSM version 5.1 offers the following new or improved features:
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This feature provides high-speed Internet access for event presenters, exhibitors, and attendees. Access Code Management can differentiate hotel conference services by using an access code system that offers bandwidth management and audit reports.
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These reports have been enhanced to allow the option of viewing each customer's access codes, unused access codes, and the history of used access codes.
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BBSD software is installed on a separate server and cannot be installed on a BBSM Server. The BBSD feature enables a central system in the data center to manage remote BBSM systems. The primary functions include:
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This feature provides the ability to configure the inter-packet delay, packet size and ping interval for the port test, through an easy to use Graphical User Interface (GUI) on the WEBconfig dashboard.
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This feature allows the end user to seamlessly move from one wireless access point to another without having to re-authenticate. A user can move between network hardware such as switch ports, cable modems, or wireless access points in a BBSM network and maintain an active session in the BBSM Server. The port hopping feature can be used in either a wireless or wired network layout. When using wireless network architecture, this feature improves the user's experience by allowing mobility between wireless access points with uninterrupted service.
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This feature allows a user to quickly access port test information for different BBSM ports. The time of the last port test and the amount of packet loss, if any, are immediately determined for each selected port.
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BBSM previously supported only RADIUS Authentication. Version 5.1 adds RADIUS Accounting support, which allows BBSM to automatically transmit accounting records to a RADIUS server. By using the RADIUS NAS identifier combined with a RADIUS session ID, unique records can be tracked across multiple BBSM Servers.
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This feature allows the end-user to select a bandwidth from a drop-down list.
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For an extended stay at a hotel, users can choose different billing methods. They can be charged on a daily basis for one price or for a block of days at a lower daily price.
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This feature allows installation to assign a maximum number of concurrent sessions thereby preventing the WAN link from becoming over-subscribed. If a user starts a session that exceeds the configured limit, BBSM redirects the user to a "system busy" Web page that can be customized.
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This feature allows web-based printing with network or local printers. KeyView Pro 6.5 software must be purchased and installed to support this feature.
BBSM Version 5.1 Changes
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Special Notes
The following sections provide updated BBSM information.
Important Note Concerning Changing the Computer Name
Caution
The BBSM MSDE database has the computer name embedded in the application. Changing the name will break the BBSM MSDE function, and you will see SQL Server errors being reported on your BBSM Server. The only solution is to reinstall the server so that the MSDE database function is reinstalled. This is a Microsoft problem that cannot be fixed by the Cisco software team.
If you want to have a different computer name for your BBSM Server, you must reinstall BBSM and Windows 2000 software. The desired server name will be configured during the Windows 2000 installation. The Cisco Building Broadband Service Manager and Director Installation Guide and all necessary software are included in the accessory kit.
BBSM Web Printing Note
To enable the web printing feature on the Sites web page in WEBconfig, you must install Keyview Pro 6.5 or higher on your BBSM Server. Keyview Pro software is available separately and is not included as part of BBSM.
Bandwidth Manager Note
The Bandwidth Manager lets you select the maximum bandwidth speed for a connection. The actual speed is affected by other variables, such as the bandwidth provisioning and the number of clients that are connected to the network, and is therefore slower. The Bandwidth Manager does not guarantee a minimum bandwidth speed, just the maximum.
Microsoft Security Notes
A number of security issues have recently been discovered in Microsoft's software, which could affect all BBSM Servers.
Caution
Microsoft's security bulletins are located at the following website: http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/current.asp
MS01-037
Authentication Error in SMTP Service Could Allow Mail Relaying
On July 05, 2001, Microsoft acknowledged a flaw in the authentication process used by the Simple Mail Transfer Protocol (SMTP) service.
http://www.microsoft.com/technet/treeview/default.asp?url=/TechNet/security/bulletin/
ms01-037.asphttp://www.microsoft.com/Downloads/Release.asp?ReleaseID=31181
MS01-027
Flaws in Web Server Certificate Validation Could Enable Spoofing
On May 16, 2001, Microsoft reported flaws in web server certificate validation that could enable spoofing.
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/bulletin/
MS01-027.aspInternet Explorer 5.01
http://www.microsoft.com/windows/ie/downloads/critical/q295106/default.aspInternet Explorer 5.5
http://www.microsoft.com/windows/ie/download/critical/q299618/default.aspMS01-023
Unchecked Buffer in ISAPI Extension Could Enable Compromise of IIS 5.0 Server
On May 1, 2001, Microsoft acknowledged that a software defect in Windows 2000 could allow a hacker to gain complete control of any system running both Windows 2000 and the company's Internet Information Services (IIS) 5.0 server.
http://www.microsoft.com/technet/security/bulletin/ms01-023.asp
http://www.microsoft.com/Downloads/Release.asp?ReleaseID=29321
MS01-022
WebDAV Service Provider Can Allow Scripts to Levy Requests as User
On April 18, 2001, Microsoft acknowledged an flaw in the way that Microsoft Data Access Component Internet Publishing Provider provides access to WebDAV resources over the Internet.
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/bulletin/
ms01-022.asphttp://www.microsoft.com/Downloads/Release.asp?ReleaseID=29129
MS01-004
Malformed HTR Request Allows Reading of File Fragments
Note
On January 29, 2001, Microsoft described a "vulnerability" involving a new variant of the
"File Fragment Reading via HTR."http://www.microsoft.com/technet/treeview/default.asp?url=/TechNet/security/bulletin/
ms01-004.aspIIS 4.0
http://www.microsoft.com/Downloads/Release.asp?ReleaseID=27492IIS 5.0
http://www.microsoft.com/Downloads/Release.asp?ReleaseID=27491Use the following procedure to immediately remove the "printer," "ida," "idq," and "htr" extensions.
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Note
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MS00-079
Patch Available for 'HyperTerminal Buffer Overflow' Vulnerability
This bulletin was originally posted on October 18, 2000, but was updated on May 24, 2001 to advise of the availability of a new patch that eliminates a security vulnerability in the HyperTerminal application that ships with Microsoft Windows 98, Windows 98 Second Edition, Windows Me, and Windows 2000.
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/bulletin/
ms00-079.aspWindows 2000
http://www.microsoft.com/Downloads/Release.asp?ReleaseID=29330
Note
Building Broadband Service Director (BBSD) Installation Note
You have the option of installing BBSD, which is a feature of BBSM. On page 2-12 of the Cisco Building Broadband Service Manager and Director Installation Guide, the following statement is made:
"You have a choice of installing either MSDE, which is included with the BBSM v5.1 CD, or
SQL Server, which is not included."
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Special Licensing Note
Your Windows 2000 server has a default setting of five Microsoft licenses. This configuration puts a maximum limit of five rooms that can be simultaneously mapped and port tested on the BBSM Server.
Procedure to Change License Quantity
To avoid error messages and to have the ability to map and port test more than five rooms at a time, follow this procedure to change the number of per-server licenses on the BBSM Server.
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Change in BBSM version 5.1 CD Documentation File Names
The PDF file names of the BBSM v5.1 CD have changed. These are the correct file names:
Change in BBSM Default Password Procedures
Caution
If you use a Cisco Building Broadband Service Director (BBSD) Server to manage the BBSM Server, you must also change the BBSD Account passwords on the BBSM Server. See Table 1 for a list of the BBSM software default settings.
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To change the MSDE System Admin password, enter the following at the command prompt:
osql -E -Q "exec sp_password 'changeme2 ','<new_password> ','sa' "To change the BBSD MSDE Client password, enter the following at the command prompt:
osql -E -Q "exec sp_password NULL,'<new_password> ','bbsd-client' "
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To later change either the MSDE System Admin or the BBSD MSDE Client passwords, after the default passwords have been changed, enter this command at the command-line prompt:
osql -E -Q "exec sp_password '<old_password> ','<new_password> ','<username>' "
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7 days a week at (800) 553-2447 or send an e-mail to tac@cisco.com. You might also find useful information on the Cisco website at www.cisco.com.
Change in BBSM Installation of Windows 2000 Hotfixes
Due to a change by Microsoft to the Microsoft ISA software, the installation procedure for this section has been changed. Use the following procedure to install ISA Hotfix.
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Step 2
Step 3
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Step 5
RADIUS Servers Default Settings and Functions Note
On page 2-33 of the Cisco Building Broadband Service Manager 5.1 Software Configuration Guide, this statement is incorrect: "Timeout represents the number of times that the RADIUS client attempts to get a response from a RADIUS server before giving up and moving to the next RADIUS server. Default - 3."
The correct definition is "Timeout represents the number of seconds that the RADIUS client waits for a response from a RADIUS server before giving up and moving to the next RADIUS server.
Default - 5 (seconds)."Open Caveats
This section describes open caveats in BBSM version 5.1.
CSCdt37017
Netscape allows end-user to close tools window
End users browsing with Netscape Communicator 4.75 have the ability to close the tools window. If the end user closes the tools window without explicitly disconnecting their session, and the BBSM Server is configured to use the minute access policy, the end user will continue to be charged.
Workaround/Solution: End users using Netscape Communicator 4.75 should upgrade their browsers to a higher version.
CSCdu82286
Error generating access codes by using Netscape 4.7
An error occurs when generating Access Codes by using a Netscape 4.7 browser. An error message appears and the access codes are not generated.
Workaround/Solution
Do not use Netscape 4.7 when generating access codes. Access codes are generated correctly when using any other version of Netscape or any version of Internet Explorer.
CSCdu88111
User unable to view SSL pages when using same proxy server for all protocols.
If the end-user's browser is configured to use a web proxy server for all protocols and the port is configured with a SSL page set, the end user is not able to view the start page. The end-user's browser displays an error page, Page cannot be displayed. Error 501/505 Not implemented or supported. This problem affects both the Netscape and Internet Explorer browsers.
Workaround/Solution
The end user must modify the browser setting to make sure that SSL traffic does not go through the proxy server. This change is dependent on the type of browser being used as well as the version number. This example demonstrates how to make this change for Internet Explorer 5.0:
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CSCdv03974
Client cannot connect if WEBconfig is updated while browser open
If a BBSM Administrator updates WEBconfig while an end-user's browser is open to the Start page, the end user cannot connect until the browser is refreshed.
Workaround/Solution
The end user should refresh or restart the browser, and then connect.
CSCdv21101
ISA install script fails if CD key not entered correctly
If the ISA CD key is not entered correctly at the prompt during the installation process, the BBSM installation script for ISA fails.
Workaround/Solution
If the BBSM installation script for ISA fails, restart the process for ISA installation, and verify that the CD key is entered correctly at the prompt before proceeding. Verify that the CD key is correct, and proceed with the installation as usual.
CSCdv25464
Continuous cycle to Start page with BBSM Toolbar
The end user might encounter a situation where the browser continuously cycles to the Start page instead of connecting. This problem usually occurs when the end user does not refresh the browser before trying to reconnect.
Workaround/Solution
The end user should close and restart their browser, and then connect.
CSCdv26090
Blank SNMP Password for Router not supporting SNMP returns error msg
Although routers that do not support SNMP do not require an SNMP Password, the BBSM system does not allow a router record to be added with a blank SNMP Password field on the Routers tab. To add the record, a password should be entered into the SNMP Password field and then disabled by unchecking the Router Supports SNMP check box.
Workaround/Solution
Follow these steps to add a password to the record and then disable it:
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CSCdv26097
Stack IP Address should not be required for a NULL switch
If a BBSM Administrator tries to add a NULL switch on the Switches tab of WEBconfig without entering a Stack IP Address, a validation message appears, stating that a Stack IP Address must be entered.
Workaround/Solution
Enter any IP address into the Stack IP Address field.
CSCdv27941
Access Code Report must have valid start date
When a users try to generate an access code report in the Reporting Pages, they might see the following message: There were no records found for this Customer within this Date Range.
Workaround/Solution
To view access codes within a date range, the valid start date must be equal to or earlier than the first day that the access codes were valid.
CSCdv28441
Room Mapping Report error if report refreshed while room is being mapped
An error might occur on the Room Mapping Report if the report is refreshed while a room is being mapped.
Workaround/Solution
If an error occurs, click the Back button in the browser, and click the Refresh button. The report displays without error.
CSCdv32770
Switch Mode displays Mbps_NONE instead of default when first active
After adding a switch record to BBSM by using the Switches tab of WEBconfig, you can set a switch mode for the switch by using the Port Tests button of WEBconfig. When you first click the Port Test button, the Switch Mode displays Mbps_NONE, and no other values in the drop-down list.
Workaround/Solution
To see the appropriate switch modes, click Defaults. Select the desired Switch Mode from the drop-down list, and click Update to save the record.
CSCdv35324
SSL warning prevents Walled Garden usage
When using Netscape 4.75, an SSL warning message appears preventing end users from accessing the Walled Garden web page.
Workaround/Solution: End users using Netscape Communicator 4.75 should upgrade their browsers to a higher version.
Obtaining Documentation
These sections provide sources for obtaining documentation from Cisco Systems.
Related Documentation
These documents provide additional information:
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World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/cgi-bin/order/order_root.pl
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
This document is to be used with the documents listed in the "Related Documentation" section.
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Copyright © 2001, Cisco Systems, Inc.
All rights reserved.
