Table Of Contents
Release Notes for Cisco BBSM 5.1 Patch 1069
Important Note Concerning BBSM 5.1 to 5.2 Upgrade
Important Notes Concerning Cisco Switches
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Release Notes for Cisco BBSM 5.1 Patch 1069
March 2003
These release notes describe Cisco Building Broadband Service Manager (BBSM) 5.1 Patch 1069, which replaces Patch 1068 and resolves walled garden issues. For additional information, refer to DDTS incident CSCdz55228.
Note
The most current Cisco documentation for released products is available on Cisco Connection Online (CCO) at http://www.cisco.com. Online documents may contain updates and modifications made after the paper documents are printed.
Contents
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Introduction
This patch replaces Patch 1068 and resolves DDTS incident CSCdz55228. Patch 1069 also adds new Cisco Catalyst switch types to the BBSM 5.1 server. After this patch is installed, you can access these switches from the Cisco Switch Type drop-down menu, which is located on the Switches web page in WEBconfig.
Patch 1069 installs the following new switch types to your BBSM 5.1 server:
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The Catalyst 2950 series switches must run Cisco IOS release 12.1(11)EA1. Additional information about Catalyst 2950 switches is available at this Cisco website:
http://www.cisco.com/univercd/cc/td/doc/product/lan/cat2950/
The Catalyst 3550 series switches must run on Cisco IOS release 12.1(11)EA1. Additional information about Catalyst 3550 switches is available at this Cisco website:
http://www.cisco.com/univercd/cc/td/doc/product/lan/c3550/index.htm
Important Note Concerning BBSM 5.1 to 5.2 Upgrade
If you are upgrading a BBSM 5.1 server with Patch 1069 installed, the BBSM server remains in the initializing state and does not move to the running state. Consequently, all clients fail to connect after the upgrade. In this case, the workaround is to install BBSM 5.2 Service Pack 1 (SP1) to the server after the upgrade is complete. For additional information, refer to DDTS incident CSCdz76629.
Important Notes Concerning Cisco Switches
When using the packet switch types that use the packet inactivity period setting to disconnect clients, BBSM does not disconnect all clients in a timely manner after the packet inactivity period expires. This occurs if a client is using an application, such as a web browser, that uses a connection-oriented protocol and the client is physically disconnected from the network without having gracefully shut down the application. For additional information, refer to DDTS incident CSCdz00633.
Catalyst 2950 LRE-24-Hub and 2950 LRE-8-Hub switch types use the aging period setting on the 2950 LRE switch to disconnect clients that remain idle for more than the aging period. Because of the hardware architecture of the 2950 LRE switch, it could take the BBSM server up to three times the aging period before idle clients are disconnected.
When you are using Catalyst 2950 LRE-8-Ping or 2950 LRE-24-Ping switch types with the port hopping feature enabled, the Transaction History and Active Ports reporting pages do not display the correct room number and port ID when the client changes ports.
When applying Catalyst 2950 Packet-12 (12.1.11) and 2950 Packet-24 (12.1.11) switch types to Catalyst 2950-12 and 2950-24 switches, BBSM detects two extra uplink ports that do not exist in these switches. For additional information, refer to the field notice at this Cisco website:
Installation
BBSM service packs and patches can be installed locally onto any BBSM server with Internet access. Alternatively, BBSM service packs and patches can also be installed onto multiple BBSM servers from another computer in a remote location.
Caution
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Follow these steps to install this patch onto your BBSM server:
Step 1
http://www.cisco.com/pcgi-bin/tablebuild.pl/bbsm51
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Step 2
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Step 3
For example, type http://10.10.1.2:9488/www and press Enter. The Enter Network Password window appears. (See Figure 1.)
Figure 1 Enter Network Password Window
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Step 5
Step 6
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Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Related Documentation
The following documents provide complete information about BBSM:
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Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco web sites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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http://www.cisco.com/go/subscription
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Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
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To obtain customized information and service, you can self-register on Cisco.com at this URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
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Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/en/US/support/index.html
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/en/US/products/products_catalog_links_launch.html
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http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html
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http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.html
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http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
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http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
This document is to be used in conjunction with the documents listed in the Related Documentation section.
Copyright © 2003, Cisco Systems, Inc.
All rights reserved.
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