Table Of Contents
Release Notes for Cisco BBSM 5.1 Patch 1062
Obtaining Technical Assistance
Release Notes for Cisco BBSM 5.1 Patch 1062
June 2002
These release notes describe Cisco Building Broadband Service Manager (BBSM) 5.1 Patch 1062.
CautionPatch 1062 is specific to BBSM 5.1 with Service Pack (SP) 2 installed. Do not install this patch on a BBSM 5.1 server that has been upgraded to SP3. If you install SP3 after you have installed Patch 1062 on SP2, Patch 1062 will no longer work. You must then install Patch 1063.
The purpose of this patch is to add a new switch type, "Cisco 2950T-24," to BBSM to support the Cisco 2950T-24 switch that is running IOS version 12.1(6)EA2b. The Cisco 2950T-24 type will also support the 2950-24, 2950C-24, or 2950G-24 switch that is running this IOS version.
Patch 1062 is specific to the 24-port version of the 2950 switch line only. The patch does not support the 2950-12, 2950G-48, or any switch not in the 2950 series of switches.
Note
Additional information about the features that specific 2950 IOS versions support is available at this Cisco website:
http://www.cisco.com/univercd/cc/td/doc/product/lan/cat2950/
Contents
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Installation
BBSM service packs and patches can be installed locally onto any BBSM server with Internet access. Alternatively, BBSM service packs and patches can also be installed onto multiple BBSM servers from another computer in a remote location.
Caution
Use the following procedure to install the patch on your BBSM server:
Step 1
http://www.cisco.com/pcgi-bin/tablebuild.pl/bbsm51.
Step 2
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Step 3
Step 4
Step 5
Note
Related Publications
The following documents provide complete information about the BBSM:
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Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
BBSM documentation is available from this Cisco.com website:
http://www.cisco.com/univercd/cc/td/doc/product/aggr/bbsm/bbsm51/index.htm
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
You can order Cisco documentation in these ways:
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http://www.cisco.com/cgi-bin/order/order_root.pl
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Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
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If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
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The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. The Cisco TAC website requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the "Related Publications" section.
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
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