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Release Notes for the Cisco Building Broadband Service Director 2.0 Service Pack 3
BBSD Unrestored Registry Settings Note
Obtaining Technical Assistance
Release Notes for the Cisco Building Broadband Service Director 2.0 Service Pack 3
March 2002
These release notes describe the Cisco Building Broadband Service Director (BBSD) Service Pack 3 (SP3), which applies only to BBSD 2.0 Service Pack 2 (SP2). Subsequent releases of BBSD include these fixes. Do not install this service pack on later releases of BBSD.
Note
The most current Cisco documentation for released products is available on Cisco Connection Online (CCO) at http://www.cisco.com. The online documents may contain updates and modifications made after the printed documents were released.
Contents
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Introduction
The BBSD 2.0 SP3 updates BBSD, a feature that ships with BBSM 5.1, to accommodate new database values and changes in BBSM 5.1 SP3. If you are using BBSD and you install the BBSM 5.1 SP3 on your BBSM server, you must also install the BBSD 2.0 SP3 on your BBSD server to get complete data backups.
BBSD 2.0 is compatible with BBSM 5.1. When BBSM 5.1 SP3 is installed on the BBSM server, BBSD 2.0 SP3 must also be installed on the BBSD server to maintain compatibility between BBSM and BBSD.
Important BBSM Note
If BBSD is not backing up BBSM, it is possible that the BBSM external Network Interface Card (NIC) was not connected during the final reboot of the BBSM installation. If so, Microsoft Data Engine (MSDE) does not listen on that interface, and BBSD is unable to connect to the BBSM server. To resolve this problem, restart MSSQLSERVER service while the external NIC is connected.
Use this procedure to restart the MSSQLSERVER service:
Step 1
Step 2
BBSD Unrestored Registry Settings Note
BBSD can restore MSDE data including the port map and web files, but it does not execute all of the logic that WEBconfig executes. Consequently, if an item, such as a site, is deleted with WEBconfig, or if a BBSM server is replaced with a new one, BBSD will not be able to restore all of the necessary settings for BBSM to be operational.
Some of these symptoms include:
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To restore these features, you must follow these steps in sequence.
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BBSD Web Push Feature Note
When using the BBSD Web Push feature, do not push files with the Read-Only attribute set if you want to modify files at a later time.
Resolved Caveats
This problem was resolved with BBSD 2.0 SP3.
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When BBSD 2.0 SP3 is installed on the BBSD 2.0 server, the database compatibility issues with BBSM 5.1 SP3 are resolved.
Required Software
The BBSD 2.0 SP3 runs from the hard drive, CD, or floppy disk and consists of one executable file, BBSD20SP3.exe. You must download this software from the Software Download website. See the following section, "Installation."
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Installation
After the BBSD20SP3.exe file is launched, a single window appears with the message Please wait while BBSD 2.0 Service Pack 2 is installed. During the installation, you might see various status or error messages that tell you what to do. After the service pack is applied, the window closes. The service pack installation does not require a reboot.
Use this procedure to install BBSD 2.0 SP3:
Step 1
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Step 5
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Your BBSD 2.0 SP3 installation is complete.
Related Documentation
The following documents provide additional information:
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Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/cgi-bin/order/order_root.pl
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and re-sellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
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Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
