Table Of Contents
Release Notes for the Cisco Building Broadband Service Director 2.0 Service Pack 2
Obtaining Technical Assistance
Release Notes for the Cisco Building Broadband Service Director 2.0 Service Pack 2
March 2002
These release notes describe the Cisco Building Broadband Service Director (BBSD) Service Pack 2 (SP2), which applies only to BBSD 2.0 Service Pack 1 (SP1). Do not install this service pack on later releases of BBSD.
CautionBefore you begin the BBSD 2.0 SP2 installation procedure, you must install the Cisco Building Broadband Service Manager (BBSM) Service Pack 1, Service Pack 2, and Service Pack 3 on the BBSM server. Due to an update, you must also install BBSD 2.0 SP3 on the BBSD server after the BBSD 2.0 SP2 installation is complete. Otherwise, the BBSD server will not be compatible with BBSM. For more information, see the Release Notes for the Cisco Building Broadband Service Director 2.0 Service Pack 3 at http://www.cisco.com/univercd/cc/td/doc/product/aggr/bbsm/bbsm51/relnotes/bbsdsp3.htm.
Note
Contents
•
Introduction
BBSD 2.0 SP2 updates BBSD to accommodate changes in BBSM 5.1 SP2. You must also install BBSD 2.0 SP3 on the BBSD server after the BBSD 2.0 SP2 installation is complete to maintain compatibility between BBSM and BBSD and to get complete data backups.
Caution
Important BBSM Note
If the BBSD server status report shows that a BBSM server is not responding, it is possible that the BBSM external Network Interface Card (NIC) is not listening on the correct port for BBSD to connect to Microsoft Data Engine (MSDE) on the BBSM server. To resolve this problem, restart MSSQLSERVER service while the external NIC is connected.
Use this procedure to restart the MSSQLSERVER service:
Step 1
Step 2
Caveats
These sections describe open and resolved caveats.
Open Caveats
•
After BBSD 2.0 SP2 is installed, clients using static IP addressing cannot connect to the BBSM 5.1 SP2 server after running the BBSD Restore Data feature. Clients using Dynamic Host Configuration Protocol (DHCP) are not affected by this problem, which only occurs with BBSM 5.1 SP2.
If any switches were deleted prior to running the BBSD Restore Data feature, the registry settings associated with the Switches page in WEBconfig are not restored.
The workaround to regenerate the registry settings is to go to the Switches page in WEBconfig and update any settings for each switch. For example, change the Aging Period time by one second (up or down), and then click Update.
Resolved Caveats
These problems were resolved with BBSD 2.0 SP2.
•
When BBSD 2.0 SP2 is installed on the BBSD 2.0 server, the revenue amount for the MHU Usage Report is correct.
•
When BBSD 2.0 SP2 is installed on the BBSD 2.0 server, the database compatibility issues with BBSM 5.1 SP2 are resolved.
Required Software
The BBSD 2.0 SP2 runs from the hard drive, CD, or floppy disk and consists of one executable file, BBSD20SP2.exe. You must download this software from the web. See the following section, "Installation."
Note
Installation
After the BBSD20SP2.exe file is launched, a single window appears with the message Please wait while BBSD 2.0 Service Pack 2 is installed. During the installation, you might see various status or error messages that tell you what to do. After the service pack is applied, the window closes. The service pack installation does not require the server to be rebooted.
Use this procedure to install BBSD 2.0 SP2:
Step 1
Note
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Note
Related Documentation
These documents provide additional information:
•
•
•
•
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•
http://www.cisco.com/cgi-bin/order/order_root.pl
•
http://www.cisco.com/go/subscription
•
Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•
•
•
•
•
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•
•
•
•
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and re-sellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
CCIP, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity, Fast Step, Follow Me Browsing, FormShare, Internet Quotient, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, Networking Academy, ScriptShare, SMARTnet, TransPath, and Voice LAN are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That's Possible, The Fastest Way to Increase Your Internet Quotient, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, GigaStack, IOS, IP/TV, LightStream, MGX, MICA, the Networkers logo, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0201R)
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
Guest
