Table Of Contents
About This Guide
Audience
Organization
Conventions
Command Conventions
Example Conventions
Document Conventions
Obtaining Documentation
World Wide Web
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Contacting TAC by Using the Cisco TAC Website
Contacting TAC by Telephone
About This Guide
This guide provides information for setting up and installing the Cisco 12000 Manager (C12kM) application to allow you to manage Cisco 12000 series routers.
Information about this guide is presented in the following sections:
•
Audience
•
Organization
•
Conventions
•
Obtaining Documentation
•
Obtaining Technical Assistance
Audience
This guide is designed as a technical resource for network managers, system administrators, network analysts, and operators with the following qualifications:
•
Basic understanding of network design, operation, and terminology
•
Familiarity with your own network configurations
•
Basic familiarity with UNIX
•
Familiarity with the Cisco Element Management Framework Installation and Administration Guide Release 3.2 (78-12539-01) and Cisco Element Management Framework User Guide Release 3.2 (78-12536-01)
Organization
Information on installing C12kM is presented in the following chapters:
"Product Overview," provides a brief overview of key features within the C12kM application.
"Installation," describes pre-installation tasks and installation procedures.
"C12kM Set Up," describes setup, configuration and starting procedures for the C12kM application.
Conventions
Conventions are presented in the following sections:
•
Command Conventions
•
Example Conventions
•
Document Conventions
Command Conventions
Commands use these conventions:
Table 1 Command Conventions
Format
|
Description
|
Example
|
Boldface font
|
Commands, keywords, and user entries in text
|
/usr/bin
|
Italic font
|
Arguments for which users supply values
|
CEMF_ROOT
|
Square brackets ([ ])
|
Optional keywords or arguments
|
[ ?, q]
|
Braces ({ })
|
Alternative but required keywords
|
{yes | no}
|
Vertical bar (|)
|
Separator between alternative but required keywords
|
{yes | no}
|
Angle brackets (<>)
|
Non-printing user entries (such as passwords)
|
<rootpassword>
|
Example Conventions
Examples use these conventions:
Table 2 Example Conventions
Format
|
Description
|
Example
|
Plain screen font
|
Onscreen displays, examples, and scripts
|
C12kM Manager
|
Bold screen font
|
User entries in examples and scripts
|
./cemf install
|
Italic screen font
|
User entry variables
|
remote-host
|
Square brackets ([ ])
|
Default responses
|
[tftp idle]
|
Document Conventions
This guide uses these conventions:
Table 3 Document Conventions
Format
|
Description
|
Example
|
Boldface font
|
Menu options, button names, and names of keys on keyboards
|
Exit
|
Italic font
|
Directories, filenames, and titles
|
Cisco Element Management Framework User Guide Release 3.2 (78-12536-01)
|
Notes and cautionary statements use these conventions:
Note
Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.
Caution 
Means reader be careful. You are capable of doing something that might result in equipment damage or loss of data.
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
•
http://www.cisco.com
•
http://www-china.cisco.com
•
http://www-europe.cisco.com
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•
Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:
http://www.cisco.com/public/ordsum.html
•
Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•
P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•
P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•
P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
•
P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.