Cisco 12000 Manager Release 2.2
About this Guide

Table Of Contents

About This Guide

Audience

Organization

Conventions

Command Conventions

Example Conventions

Document Conventions

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Contacting TAC by Telephone


About This Guide


This guide provides information for setting up and installing the Cisco 12000 Manager (C12kM) application to allow you to manage Cisco 12000 series routers.

Information about this guide is presented in the following sections:

Audience

Organization

Conventions

Obtaining Documentation

Obtaining Technical Assistance

Audience

This guide is designed as a technical resource for network managers, system administrators, network analysts, and operators with the following qualifications:

Basic understanding of network design, operation, and terminology

Familiarity with your own network configurations

Basic familiarity with UNIX

Familiarity with the Cisco Element Management Framework Installation and Administration Guide Release 3.2 (78-12539-01) and Cisco Element Management Framework User Guide Release 3.2 (78-12536-01)

Organization

Information on installing C12kM is presented in the following chapters:

"Product Overview," provides a brief overview of key features within the C12kM application.

"Installation," describes pre-installation tasks and installation procedures.

"C12kM Set Up," describes setup, configuration and starting procedures for the C12kM application.

Conventions

Conventions are presented in the following sections:

Command Conventions

Example Conventions

Document Conventions

Command Conventions

Commands use these conventions:

Table 1 Command Conventions

Format
Description
Example

Boldface font

Commands, keywords, and user entries in text

/usr/bin

Italic font

Arguments for which users supply values

CEMF_ROOT

Square brackets ([ ])

Optional keywords or arguments

[ ?, q]

Braces ({ })

Alternative but required keywords

{yes | no}

Vertical bar (|)

Separator between alternative but required keywords

{yes | no}

Angle brackets (<>)

Non-printing user entries (such as passwords)

<rootpassword>


Example Conventions

Examples use these conventions:

Table 2 Example Conventions

Format
Description
Example

Plain screen font

Onscreen displays, examples, and scripts

C12kM Manager

Bold screen font

User entries in examples and scripts

./cemf install

Italic screen font

User entry variables

remote-host

Square brackets ([ ])

Default responses

[tftp idle]


Document Conventions

This guide uses these conventions:

Table 3 Document Conventions

Format
Description
Example

Boldface font

Menu options, button names, and names of keys on keyboards

Exit

Italic font

Directories, filenames, and titles

Cisco Element Management Framework User Guide Release 3.2 (78-12536-01)


Notes and cautionary statements use these conventions:


Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.



Caution Means reader be careful. You are capable of doing something that might result in equipment damage or loss of data.

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

http://www.cisco.com

http://www-china.cisco.com

http://www-europe.cisco.com

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

http://www.cisco.com/public/ordsum.html

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.