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Cisco IOS XR System Error Reference Guide for Platform Independent Messages, Release 3.4
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Preface
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Overview
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Access Control List (ACL) Messages
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Default Messages
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Diagnostic Messages
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Fabric Messages
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Forwarding Messages
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High Availability (HA) Messages
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Installation Messages
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Internet Protocol (IP) Messages
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Layer 1 Messages
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Layer 2 Messages
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License Messages
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Media Messages
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Manageablity (MGBL) Messages
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Operating System (OS) Messages
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Packet Infrastructure Messages
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Platform Messages
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Quality of Service (QoS) Messages
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Routing Messages
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Security Messages
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Service Messages
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Simple Network Management Protocol (SNMP) Messages
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System Database Messages
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Index
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Feedback
Table Of Contents
Platform Messages
This section contains all Platform related System Error Messages, such as shelf magr, chassis, env ctrl, and so forth. The following facility codes are represented in this module:
CARDMGR Messages
Error Message%PLATFORM-CARDMGR-3-BAD_CS_INFO could not get CS revision info!
Explanation Could not get CS revision info
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-3-CHDIR_FAILED chdir to [chars] failed: [chars]
Explanation Chdir failed
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-3-MODULE_UNAVAILABLE module [chars] not available
Explanation Module unavailable
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-3-NO_CARDS_DEFINED no cards defined
Explanation No cards defined
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-3-NO_DRIVERS_FOUND no device drivers defined
Explanation No device drivers
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-3-NO_SOCKETS no sockets found!
Explanation No sockets
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-3-PCMCIA_INIT_ERROR PCMCIA initialization error at: [chars]
Explanation PCMCIA initialization error
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-3-SELECT_FAILURE select (): [chars]
Explanation Select failure
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-3-UNSUPPORTED_CARD Unsupported card in socket [dec]
Explanation Unsupported card
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-6-PRODUCT_INFO product info: [chars]
Explanation Product info
Recommended Action No action is required.
Error Message%PLATFORM-CARDMGR-6-SOCKET_INFO socket [dec]: [chars]
Explanation Socket info
Recommended Action No action is required.
Error Message%PLATFORM-CARDMGR-7-ADJ_RES_FAILED could not adjust resource: [chars]: [chars]
Explanation Could not adjust resource
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-7-BAD_OPEN could not open [chars]: [chars]
Explanation Open of file failed
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-7-BIND_FAILED bind '[chars]' to socket [dec] failed: [chars]
Explanation Bind failed
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-7-BIND_MTD_REGION_FAILED bind MTD '[chars]' to region at [hex] failed: [chars]
Explanation Bind mtd region failed
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-7-BIND_MTD_SOCKET_FAILED bind MTD '[chars]' to socket [dec] failed: [chars]
Explanation Bind mtd to socket failed
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-7-CIS_DATA_PARSING_ERROR error parsing CIS([hex]) on socket [dec]: [chars]
Explanation CIS data parsing error
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-7-CIS_DATA_READ_ERROR error reading CIS data on socket [dec]: [chars]
Explanation CIS data read error
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-7-CIS_REPLACE_ERROR could not replace CIS: [chars]
Explanation CIS replace error
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-7-CS_REL_MISMATCH Card Services release does not match
Explanation Release mismatch
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-7-GET_DEV_INFO_FAILED get device info on socket [dec] failed: [chars]
Explanation Device info failed
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-7-NO_MEM Malloc failure
Explanation Out of memory
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-7-OPEN_SOCK_FAILED open_sock(socket [dec]) failed: [chars]
Explanation Open of socket failed
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-7-READ_FAILED read ([dec]): [chars]
Explanation Read failed
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-7-THREAD_CREATE_FAILED Thread create failed: [chars]
Explanation Thread create failed
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-7-UNBIND_FAILED unbind '[chars]' from socket [dec] failed: [chars]
Explanation Unbind failed
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-CARDMGR-7-UNBIND_MTD_FAILED unbind MTD '[chars]' from socket [dec] failed: [chars]
Explanation Unbind MTD failed
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
DRP_PAIRING Messages
Error Message%PLATFORM-DRP_PAIRING-7-ERR_CERR_REG Failed to register with CERR Handler. [chars]
Explanation --
Recommended Action '*NONE*'
Error Message%PLATFORM-DRP_PAIRING-7-ERR_DSC_NODEID Unable to determine the dSC nodeid
Explanation --
Recommended Action '*NONE*'
Error Message%PLATFORM-DRP_PAIRING-7-ERR_EVM_CREATE Event manager create failed. [chars]
Explanation --
Recommended Action '*NONE*'
Error Message%PLATFORM-DRP_PAIRING-7-ERR_GET_MY_NODEID Failed to get my own nodeid. [chars]
Explanation --
Recommended Action '*NONE*'
Error Message%PLATFORM-DRP_PAIRING-7-ERR_PROC_BLOCK [chars]
Explanation --
Recommended Action '*NONE*'
Error Message%PLATFORM-DRP_PAIRING-7-ERR_SERVER_INIT Unable to initialize drp_pairing server. [chars]
Explanation --
Recommended Action '*NONE*'
Error Message%PLATFORM-DRP_PAIRING-7-ERR_SYSDB_ACCESS SysDB operation failed. [chars]
Explanation --
Recommended Action '*NONE*'
Error Message%PLATFORM-DRP_PAIRING-7-ERR_THREAD_CREATE Unable to create a thread. [chars]
Explanation --
Recommended Action '*NONE*'
DSC Messages
Error Message%PLATFORM-DSC-3-ERR_DSC_INIT [chars] - error : [chars] , exiting...
Explanation The dsc process failed in initialization. This indicates that there was a software error during initialization.
Recommended Action The System Manager process (sysmgr) will automatically respawn this process, up to a fixed number of times the error is encountered, to recover. Verify that the dsc process is up and running by executing the following command at the CLI of the active RP: 'show process dsc' If it is still non-operational, restart the driver by executing the following command at the CLI of the active RP: 'process restart dsc' If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-DSC-3-ERR_INPUT_PRIORITY [chars] - nodeid : [hex]
Explanation Priority given for the node is not applicable.
Recommended Action Verify the priority given for this node and enter the correct priority. No action is required.
Error Message%PLATFORM-DSC-3-ERR_INTERNAL_SW [chars] - error : [chars], exiting...
Explanation An internal software error occured as indicated in the message.
Recommended Action The System Manager process (sysmgr) will automatically respawn this process, up to a fixed number of times the error is encountered, to recover. Verify that the dsc process is up and running by executing the following command at the CLI of the active RP: 'show process dsc' If it is still non-operational, restart the driver by executing the following command at the CLI of the active RP: 'process restart dsc' If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-DSC-3-ERR_MEM_ALLOC Failed to allocate [dec] bytes, exiting...
Explanation The dsc process could not allocate memory. This indicates some problem with the system wide memory.
Recommended Action The System Manager process (sysmgr) will automatically respawn this process, up to a fixed number of times the error is encountered, to recover. Verify that the dsc process is up and running by executing the following command at the CLI of the active RP: 'show process dsc' If it is still non-operational, restart the driver by executing the following command at the CLI of the active RP: 'process restart dsc' If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.'
Error Message%PLATFORM-DSC-3-ERR_NULL_SERIAL_ID WARNING ! WARNING ! Received request with zeroed serial number. Assigning rack num [dec] and allowing it to pass, till CSCeg63482 is fixed. If this is multi-chassis, please upgrade ALL RP/SC ROMMONs in this setup to 1.22 !
Explanation Once ROMMON 1.22 is rolled out, all multi-chassis testbeds should upgrade to it to avoid problems of more than one RP getting the same rack number assigned. This msg warns the operator that an RP was detected that had older ROMMON and should be upgraded ASAP.
Recommended Action Upgrade the ROMMON to ver 1.32 or more Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-DSC-3-ERR_RACK_DOWN Lost connectivity with rack [chars]
Explanation This indicates that either the rack is powerdown/shutdown or there is some problem with control ethernet cables or switches between the racks.
Recommended Action If the rack is not powerdown or shutdown by the operator, then check the control ethernet connectivity between racks. (Check if the cables are okay and also if the switch is operating normally). Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-DSC-3-ERR_SYSDB_CONNECT [chars] - error: [chars]
Explanation The dsc process could not open connection with sysdb. Hence the show commands will fail. However, the system will continue to function normally.
Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-DSC-7-ERR_RACK_DELETE [chars]. rack = [dec], [chars]
Explanation An internal software error occured and this rack could not be removed.
Recommended Action No action is required.
Error Message%PLATFORM-DSC-7-ERR_RACK_OIR Config cleanup failed following rack [dec] removal - [chars]. error: [chars]
Explanation Not able to save configuration for this rack.
Recommended Action Examine chassis based on above error msg.
Error Message%PLATFORM-DSC-7-ERR_RACK_OIR_TIMEOUT No Response received from configuration manager server.
Explanation No response received from configuration manager server.
Recommended Action No action is required.
Error Message%PLATFORM-DSC-7-ERR_STORE_REBOOT_INFO Could not store reboot information for node [hex], [chars]
Explanation Chassis APIs that write to non volatile memory failed.
Recommended Action No action is required.
G_PLIM_QOS Messages
Error Message%PLATFORM-G_PLIM_QOS-2-EVENT_BLOCK An error occurred while handling an event: [chars]
Explanation The event handling function returned an error which could not be handled
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-G_PLIM_QOS-2-THREAD_CREATE_FAILED Could not create a thread - [chars]
Explanation pthread_create function failed.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-G_PLIM_QOS-3-ERROR [chars]
Explanation An error occured prior to debug service initialization
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-G_PLIM_QOS-3-MALLOC_FAILED Could not allocate memory : [chars]
Explanation Call to malloc() failed.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
GT_I2C Messages
Error Message%PLATFORM-GT_I2C-3-DRV_ERR [chars]
Explanation Error detected when starting the i2c driver
Recommended Action None. Driver will exit and restart automatically.
Error Message%PLATFORM-GT_I2C-3-REWORK_AND_UPGRADE_REQUIRED Detected old PLD version = [hex] on this board. Please upgrade the PLD to atleast [hex], and check for i2c rework
Explanation Detected that the board has old PLD version. Because of this, we will not be able to detect or correct an i2c bus hang.
Recommended Action Please upgrade PLD and check i2c rework ASAP on this board.
Error Message%PLATFORM-GT_I2C-3-UNRECOVERABLE_BUS_HANG Detected i2c bus hang from which sw is unable to recover.
Explanation As shown in the message.
Recommended Action Physically OIR the RP board which is having the problem.
Error Message%PLATFORM-GT_I2C-7-BUS_HANG Detected i2c bus hang, attempting to unhang the bus......
Explanation Detected i2c bus hang.
Recommended Action Please capture show gt-i2c trace location and show gt-i2c trace location .
Error Message%PLATFORM-GT_I2C-7-BUS_UNHANG_SUCCESS Successfully unhung the i2c bus
Explanation As shown in the message.
Recommended Action Physically OIR the RP board which is having the problem.
libpcmcia_ide Messages
Error Message%PLATFORM-libpcmcia_ide-1-CARD_UNAVAILABLE [chars]: Can not access flash device
Explanation Probably the flash card has been removed.
Recommended Action Reinsert the flash card.
Error Message%PLATFORM-libpcmcia_ide-1-FORMAT_DISABLED Boot device [chars] is corrupted and will not be auto formatted
Explanation The flash card specified is corrupted and was not auto formatted because rommon variable DISABLE_AUTOFORMAT is set.
Recommended Action Format flash card and reinstall software and configuration.
Error Message%PLATFORM-libpcmcia_ide-1-FORMAT_FAILED Boot device [chars] is corrupted and could not be formatted
Explanation The flash card specified is corrupted and could not be formatted due to some flash card failure.
Recommended Action Format flash card manually, if still fails, replace flash card.
Error Message%PLATFORM-libpcmcia_ide-2-BOARD_RELOADING Boot device [chars] unavailable. Reload RP to [chars]
Explanation The RP card is resetting to initiate action specified to fully recover software on corrupted boot device.
Recommended Action Redundant card should fully recover data from active card. If not redundant then reinstall software and configuration.
Error Message%PLATFORM-libpcmcia_ide-2-CARD_CORRUPT Disk device [chars][dec]: is corrupted beyond repair. Check fsck log at [chars]
Explanation The flash card specified was corrupted beyond repair. See log file for specific reason.
Recommended Action Format or replace flash card.
Error Message%PLATFORM-libpcmcia_ide-2-CARD_FORMATTED Boot device [chars] was formatted due to corruption. Check log file at [chars]
Explanation The flash card specified was corrupted beyond repair and was formatted. See log file for specific reason.
Recommended Action Redundant card should fully recover data from active card. If not redundant then reinstall software and configuration.
Error Message%PLATFORM-libpcmcia_ide-4-CARD_REPAIRED Disk device [chars][dec]: filesystem was repaired. Check fsck log at [chars]
Explanation The flash card specified was corrupted and was repaired. See log file for specific reason.
Recommended Action run install verify and cfs check
Error Message%PLATFORM-libpcmcia_ide-5-CARD_SWAPPED [chars]: The flash card has been swapped (OIR)
Explanation The pcmcia flash card has been pulled out from its slot and re-inserted with a same or different card
Recommended Action No action is required.
Error Message%PLATFORM-libpcmcia_ide-5-OPERATION_FAILED [chars]: The [chars] operation failed. rc = [dec]
Explanation The pcmcia software operation specified failed with the specified return code.
Recommended Action No action is required.
Error Message%PLATFORM-libpcmcia_ide-5-SYSCALL [chars]: system call [chars] failed. rc = [dec]
Explanation An internal Event Manager Create operation failed
Recommended Action No action is required.
libpcmcia_linux Messages
Error Message%PLATFORM-libpcmcia_linux-7-CHILD_SPAWN pcmciad child [chars] died. Being restarted
Explanation pcmciad spawns filesystem process and cardmgrd. One of them died and hence being restarted
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-libpcmcia_linux-7-FUNCTION_FAILED [chars]() failed: [chars]
Explanation The function specified failed
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-libpcmcia_linux-7-MALLOC_FAILED Malloc failed: [chars]
Explanation Low in memory
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-libpcmcia_linux-7-MOUNT_FAILED pcmciad failed to mount [chars]
Explanation pcmciad mounts DOS filesystem on ATA devices after DOS filesystem restart. mount failed during restart of DOS filesystem by pcmciad.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-libpcmcia_linux-7-NO_SPAWN_PARAM pcmciad spawn of process [dec] failed, since no information available
Explanation pcmciad stores the pids of its children in /tmp. For some reason the file might have got corrupted
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-libpcmcia_linux-7-OPEN_FAILED Open of file [chars] failed: [chars]
Explanation Open of file failed.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-libpcmcia_linux-7-SLEEPON_LOCK_FAILED sleepon_lock failed: [chars]
Explanation deadlock error.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-libpcmcia_linux-7-SPAWN_FAILED pcmciad spawn of process [chars] failed
Explanation pcmciad spawns filesystem process and cardmgrd. One of them died and its respawn failed
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
MBUS Messages
Error Message%PLATFORM-MBUS-4-SVC_AGENT_ROM_DOWN_REV slot [dec]: mbus rom agent is down-rev (V[dec].[dec]), suggest upgrade to current (V[dec].[dec]). Use the upgrade mbus CLI in admin mode.
Explanation The version of Mbus agent ROM on slot is not current. %d - is the slot number of the card in question. %d - is the major version of the agent currently in ROM %d - is the minor version of the agent currently in ROM %d - is the major version of the agent that is recommeneded %d - is the minor version of the agent that is recommeneded
Recommended Action Upgrade the rom agent on the car in the specified slot. In admin mode issue the following command upgrade mbus location 0//cpu0 where is the number of the slot shown in the warning message
Error Message%PLATFORM-MBUS-7-API_DEBUG [chars] ([hex])
Explanation mbus debugging information. %s debug or software error message %X error returns code in hexdecimal format.
Recommended Action No action is required.
Error Message%PLATFORM-MBUS-7-API_DOWNLOAD_FAIL_STATUS download failed ([chars]).
Explanation mbus debug info %s - a string containing the slot number.
Recommended Action No action is required.
Error Message%PLATFORM-MBUS-7-API_FILE_OPERATION_FAILED Failed to perform [chars] on file [chars].
Explanation mbus debug information %s - operation performed on file (e.g. open, close). %s - filename.
Recommended Action No action is required.
Error Message%PLATFORM-MBUS-7-API_INFO [chars]
Explanation mbus debug information %s - debug message
Recommended Action No action is required.
Error Message%PLATFORM-MBUS-7-API_INFO_DUMP [chars]
Explanation Displaying mbus debug information. %s - information message to be displayed
Recommended Action No action is required.
Error Message%PLATFORM-MBUS-7-API_INVALID_SLOT invalid slot [dec].
Explanation mbus debug information %d - slot number
Recommended Action No action is required.
Error Message%PLATFORM-MBUS-7-API_NULL_PARAMETER unexpected null pointer passed to function.
Explanation mbus debug information
Recommended Action No action is required.
Error Message%PLATFORM-MBUS-7-CLIENT_FAILURE [chars]
Explanation mbus debug information %s - describes the function that failed
Recommended Action No action is required.
Error Message%PLATFORM-MBUS-7-SVC_AGENT_CHECK_FAILED mbus: local agent check failed ([chars]).
Explanation mbus debug information %s - is a string outlining the action that the system will take to attempt to recover (e.g. forcing RAM download).
Recommended Action No action is required.
Error Message%PLATFORM-MBUS-7-SVC_DEBUG [chars] ([hex])
Explanation mbus debug information. %s - is the debug message
Recommended Action No action is required.
Error Message%PLATFORM-MBUS-7-SVC_EOF_UNEXPECTED mbus: EOF unexpected on file [chars].
Explanation mbus debug information. %s - is the file name in question.
Recommended Action No action is required.
Error Message%PLATFORM-MBUS-7-SVC_FILE_OPERATION_FAILED mbus: Failed to perform [chars] on file [chars].
Explanation mbus debug information. %s - indicates the type of file operations (e.g. open, close) %s - is the file name in question.
Recommended Action No action is required.
Error Message%PLATFORM-MBUS-7-SVC_INFO_DUMP [chars]
Explanation mbus debug information. %s - is the information being displayed for debug purposes
Recommended Action No action is required.
Error Message%PLATFORM-MBUS-7-SVC_INVALID_STREAM mbus: invalid stream [dec].
Explanation mbus debug information %d - is the stream identifier.
Recommended Action No action is required.
PCIMGR Messages
Error Message%PLATFORM-PCIMGR-3-MUTEX_LOCK_ERROR [chars]() line[dec]: pci bus manager mutex lock error
Explanation The mutex lock for accessing register returned error
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-PCIMGR-3-MUTEX_UNLOCK_ERROR [chars]() line[dec]: pci bus manager mutex unlock error
Explanation The mutex unlock for register operation returned error
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-PCIMGR-3-REG_PM_ERROR [chars]() line[dec]: pci bus manager failed register to platform mgr
Explanation The function call to pm_fault_register_device returned fail
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
PCMCIA Messages
Error Message%PLATFORM-PCMCIA-3-PCI_DEV_ATTACH_ERROR PCMCIA driver failed to attach to the pci device
Explanation can not get pci device info from PCI bus mgr
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-PCMCIA-3-PCI_SVR_ATTACH_ERROR Can't locate PCI server
Explanation PCMCIA driver can not attach to PCI bus mgr
Recommended Action 'OIR PC Card'
Error Message%PLATFORM-PCMCIA-7-MEM_MAP_ERROR PCMCIA driver failed mapping io/mem addr space
Explanation mem/io mapping form pcmcia driver failed
Recommended Action 'Check PC card insertion, format, or unsupported type'
Error Message%PLATFORM-PCMCIA-7-REG_PM_ERROR PCMCIA driver failed regist to platform mgr
Explanation The function call to pm_fault_register_device returned fail
Recommended Action 'Check PCMCIAD process'
PCMCIAD Messages
Error Message%PLATFORM-PCMCIAD-7-FUNCTION_FAILED [chars]() failed: [chars]
Explanation The function specified failed
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-PCMCIAD-7-KILL_FAILED kill to pid [dec] failed: [chars]
Explanation Probably the process being killed has already exited
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-PCMCIAD-7-MSGSEND_FAILED MsgSendPulse operation failed: [chars]
Explanation Failed to send pulse to resmgr thread to handle SIGCHLD
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-PCMCIAD-7-RESTART Pcmciad died and has come back up. Killing its old children
Explanation pcmciad died and had come back up. It is killing children spawned by old pcmciad so that it can respawn new ones.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-PCMCIAD-7-SIGNAL_OP_FAILED Signal operation [chars] failed: [chars]
Explanation Singal masking or handler installation failed
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-PCMCIAD-7-UNLINK_FAILED unlink of file [chars] failed: [chars]
Explanation Should not happen.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
SCC Messages
Error Message%PLATFORM-SCC-2-BAD_ID_HW Failed Identification Test in [chars] [[dec]/[dec]]
The module in [chars] in this router may not be a genuine Cisco product. Cisco warranties and support programs only apply to genuine Cisco products. If Cisco determines that your insertion of non-Cisco SPA cards or other modules into a Cisco product is the cause of a support issue, Cisco may deny support under your warranty or under a Cisco support program such as SmartNet.
Explanation 'Hardware in the specified location could not be identified as a genuine Cisco product'
Recommended Action 'Contact TAC'
Error Message%PLATFORM-SCC-2-FAILED_ID_HW Failed Identification Test in [chars] [[dec]/[dec]]
Explanation 'There was a problem while identifying Hardware in the specified location.'
Recommended Action 'Contact TAC'
Error Message%PLATFORM-SCC-2-PROTO_HW Module ([chars]) is a registered proto-type for Cisco Lab use only, and not certified for live network operation.
Explanation 'Hardware in the specified location is a proto-type module that came from a Cisco Lab'
Recommended Action 'Contact TAC'
SPA_FPD Messages
Error Message%PLATFORM-SPA_FPD-3-FATAL_ERROR [chars]
Explanation An internal system software error has occurred. This type of errors are in general SW bugs that are caused by providing wrong information to SPA FPD API.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-SPA_FPD-3-GET_IMG_ERROR [chars][[dec]]: [chars]
Explanation An image for an FPD could not be obatined so that it could be updated. The cause of the failure is indicated in the message.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-SPA_FPD-3-GET_VERSION_ERROR [chars][[dec]]: Failed to get FPD version information.
Explanation The version of the FPD could not be obtained from the specified SPA. The FPD information will not be available for the specified SPA. System processing will continue normally.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-SPA_FPD-3-SW_ERROR [chars][[dec]]: [chars]
Explanation An internal software error has occurred on the specified SPA.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-SPA_FPD-3-UPDATE_FAILED [chars][[dec]]: Failed to update FPD '[chars]' image
Explanation The update operation for the specified FPD image has failed.
Recommended Action Retry the operation to update the image. If the retry operation fails, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message%PLATFORM-SPA_FPD-3-WRONG_OIR_STATE [chars][[dec]]: Cannot perform FPD image update on '[chars]' OIR state, it should be in '[chars]' OIR state
Explanation The FPD image update operation could not be performed because the specified SPA is not in the correct state. The correct OIR state for the SPA is specified in the message text.
Recommended Action Do not perform the update operation while the SPA is in the middle of a reload operation or while it is being initialized. Wait until the specified SPA is in the correct OIR state and retry the operation.
Error Message%PLATFORM-SPA_FPD-5-OFFLINE_NOTICE [chars][[dec]]: Changing operational status to offline for update of FPD image
Explanation An attempt has been made to temporarily change the operaional status of the SPA from online to offline before the image for the FPD could be updated on the target SPA. For some SPA types, this operation is required.
Recommended Action Ensure that you have redirected the traffic of the target SPA before performing this action, since the target SPA will require a power cycle operation after the image update for the FPD on the target SPA has been performed.
Error Message%PLATFORM-SPA_FPD-5-RELOAD_NOTICE [chars][[dec]]: Reloading the SPA for the updated FPD image(s) to take effect
Explanation Indicates the reloading operation of the SPA after the completion of the FPD image update opearation.
Recommended Action No action is required.
Error Message%PLATFORM-SPA_FPD-6-UPDATE_PASSED [chars][[dec]]: Successfully updated FPD '[chars]' image
Explanation The FPD image was updated successfully.
Recommended Action No action is required.
Error Message%PLATFORM-SPA_FPD-6-UPDATE_START [chars][[dec]]: Starting update of FPD '[chars]' image
Explanation The FPD update update operation has started for the specified image.
Recommended Action No action is required.
SPA_PLIM_SB Messages
Error Message%PLATFORM-SPA_PLIM_SB-3-FPD_GETVER_FAIL [chars][[dec]]: Failed to get FPD image version for [chars]
Explanation The FPD image version could not be retrieved from the SPA for the pogrammable device that is specified in the message text. This condition can occur if the system attempts to retrieve the version information while the SPA is not in the correct operational state.
Recommended Action Try to reload the affected SPA or physically remove and then insert the SPA to correct the problem. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-SPA_PLIM_SB-3-FPD_IMG_UPD_ERROR [chars][[dec]]: [chars] image update error ([chars])
Explanation The FPD image update operation for the indicated device has failed. The cause of the error is also indicated in the message.
Recommended Action Retry the image update operation and if it fails again, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-SPA_PLIM_SB-3-MSG_REPLY_FAIL [chars][[dec]]: Failed to reply a message ([chars])
Explanation A message to the specified SPA did not receive a reply. The reason for the failure is specified in the message.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-SPA_PLIM_SB-3-MSG_SEND_FAIL [chars][[dec]]: Failed to send message ([chars]) after retries: [[dec]]
Explanation A message to the specified SPA could not be sent. The reason for the failure is specified in the message.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-SPA_PLIM_SB-3-OPEN_CH_FAIL [chars][[dec]]: Open channel for [chars] failed ([chars])
Explanation A communication channel could not be opened with the specified SPA. The reason for the failure is specified in the message.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-SPA_PLIM_SB-3-SW_ERROR [chars][[dec]]: [chars]
Explanation An internal software error has occurred for the specified SPA.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
SQUID_LOADER Messages
Error Message%PLATFORM-SQUID_LOADER-5-progress [chars] [chars]
Explanation Output progress to RP console.
Recommended Action No action is required..
UPGRADE_FPD Messages
Error Message%PLATFORM-UPGRADE_FPD-2-FATAL [chars]
Explanation A fatal error was encountered, and the program exited.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-UPGRADE_FPD-3-ASYNC_ATTACH Failed to attach async message handler : [chars]
Explanation Failed to attach async message handler
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-UPGRADE_FPD-3-CHAN_CREATE Failed to create upgrade-fpd channel : [chars]
Explanation Failed to create lc_fpd_upgrade (driver) channel using event_manager_create.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-UPGRADE_FPD-3-ERROR [chars]
Explanation An error was encountered
Recommended Action No action is required.
Error Message%PLATFORM-UPGRADE_FPD-3-EVT_BLOCK Event block failed : [chars]
Explanation Failed to block event
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-UPGRADE_FPD-3-FAILED Failed to update FPD : [chars] [chars]
Explanation The update operation for the specified FPD has failed.
Recommended Action Retry the operation to update the image. If the retry operation fails, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message%PLATFORM-UPGRADE_FPD-3-MSG_REPLY Msg reply failed : [chars]
Explanation Failed to send message reply
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-UPGRADE_FPD-3-SYNC_ATTACH Failed to attach sync message handler : [chars]
Explanation Failed to attach sync message handler
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PLATFORM-UPGRADE_FPD-4-DOWN_REV [chars] [chars] instance [dec] is down-rev (V[dec].[dec]), upgrade to (V[dec].[dec]). Use the upgrade hw-module fpd CLI in admin mode.
Explanation For displaying down-rev notification.
Recommended Action tech support should be contacted for upgrade instructions
Error Message%PLATFORM-UPGRADE_FPD-4-UP_REV [chars] [chars] instance [dec] is severely up-rev (V[dec].[dec]), downgrade to (V[dec].[dec]). Use the upgrade hw-module fpd CLI in admin mode.
Explanation For displaying severely up-rev notification.
Recommended Action tech support should be contacted for downgrade instructions
Error Message%PLATFORM-UPGRADE_FPD-4-WARNING [chars]
Explanation display warning messages
Recommended Action No action is required.
Error Message%PLATFORM-UPGRADE_FPD-6-PASSED Successfully [chars] [chars] subtype image for [chars] on location [chars]
Explanation It indicates that a FPD has been upgraded or downgraded successfully. The current image version and the upgraded image version are displayed.
Recommended Action No action is required.
Error Message%PLATFORM-UPGRADE_FPD-6-START Starting to [chars] [chars] subtype image from [dec].[dec] to [dec].[dec] for [chars] on location [chars]
Explanation It indicates that a FPD image upgrade or downgrade has started. The current image version and the upgraded image version are displayed.
Recommended Action No action is required.
