IP SLAs -- Analyzing VoIP Service Levels Using the Call Setup Operation [Cisco IOS and NX-OS Software]

Table Of Contents

IP SLAs—Analyzing VoIP Service Levels Using the Call Setup Operation

Contents

Prerequisites for the IP SLAs VoIP Call Setup Monitoring Operation

Information About the IP SLAs VoIP Call Setup Monitoring Operation

IP SLAs VoIP Call Setup Monitoring Using H.323 or SIP

How to Configure the IP SLAs VoIP Call Setup Monitoring Operation

Configuring the Originating Gateway

Prerequisites

Troubleshooting Tips

What to Do Next

Configuring the Terminating Gateway Using the IP SLAs VoIP Responder Application

Prerequisites

Configuration Examples for the IP SLAs VoIP Call Setup Monitoring Operation

Configuring the Originating Gateway: Example

Configuring the Terminating Gateway: Example

Where to Go Next

Additional References

Related Documents

Standards

MIBs

RFCs

Technical Assistance

Feature Information for the IP SLAs VoIP Call Setup Operation

IP SLAs—Analyzing VoIP Service Levels Using the Call Setup Operation

First Published: August 14, 2006

Last Updated: July 31, 2008

The Cisco IOS IP Service Level Agreements (SLAs) VoIP Call Setup (Post-Dial Delay) Monitoring feature provides the ability to measure your network's response time for setting up a Voice over IP (VoIP) call. This document describes how to use the IP SLAs VoIP call setup operation to monitor the call setup performance of your VoIP network.

When using either H.323 or Session Initiation Protocol (SIP) , the IP SLAs VoIP call setup operation can measure the total time from when an originating gateway sends a call message (containing a call number) to when the originating gateway receives a message from the terminating gateway (destination) indicating that either the called number rang or the called party answered the call.

Finding Feature Information in This Module

Your Cisco IOS software release may not support all of the features documented in this module. To reach links to specific feature documentation in this module and to see a list of the releases in which each feature is supported, use the "Feature Information for the IP SLAs VoIP Call Setup Operation" section.

Finding Support Information for Platforms and Cisco IOS and Catalyst OS Software Images

Use Cisco Feature Navigator to find information about platform support and Cisco IOS and Catalyst OS software image support. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn. An account on Cisco.com is not required.

Contents

•Prerequisites for the IP SLAs VoIP Call Setup Monitoring Operation

•Information About the IP SLAs VoIP Call Setup Monitoring Operation

•How to Configure the IP SLAs VoIP Call Setup Monitoring Operation

•Configuration Examples for the IP SLAs VoIP Call Setup Monitoring Operation

•Where to Go Next

•Additional References

•Feature Information for the IP SLAs VoIP Call Setup Operation

Prerequisites for the IP SLAs VoIP Call Setup Monitoring Operation

In order to use the IP SLAs VoIP call setup functionality, your Cisco IOS software image must support the IP SLAs VoIP test-call application and IP SLAs VoIP Responder application. To determine if your Cisco IOS software image is configured with these applications, use the show call application voice command in EXEC mode.

Note The IP SLAs VoIP Responder application is different from the IP SLAs Responder (which is configured using the ip sla responder command in global configuration mode).

Information About the IP SLAs VoIP Call Setup Monitoring Operation

To configure an IP SLAs VoIP call setup operation, you should understand the following concept:

•IP SLAs VoIP Call Setup Monitoring Using H.323 or SIP

IP SLAs VoIP Call Setup Monitoring Using H.323 or SIP

The Cisco IOS IP SLAs VoIP Call Setup Monitoring feature provides the ability to measure your network's response time for setting up a Voice over IP (VoIP) call. Prior to configuring the IP SLAs VoIP call setup operation, you must enable the IP SLAs VoIP test-call application on the originating gateway (source). With the IP SLAs VoIP test-call application enabled, H.323 or Session Initiation Protocol (SIP) call messages can be sent to and received by the originating and terminating gateways. The configuration for the IP SLAs VoIP call setup operation is essentially the same for both protocols.

When using either H.323 or SIP, the IP SLAs VoIP call setup operation can measure the total time from when an originating gateway sends a call message (containing a call number) to when the originating gateway receives a message from the terminating gateway (destination) indicating that either the called number rang or the called party answered the call. As with all Cisco IOS IP SLAs operations, you can configure the VoIP call setup operation to repeat at specified time intervals, for a specified number of repetitions, and over a specified duration of time.

Note If a gatekeeper (GK) or directory gatekeeper (DGK) is involved in the H.323 call signaling, additional messages are sent and received between the originating and terminating gateways before the call message (containing a call number) is actually sent. The additional time required for these messages is included in the IP SLAs VoIP call setup response time measurement. Likewise, if a proxy server or redirection server is involved in the SIP call signaling, any additional time required for messages to be sent and received (prior to sending the call message) is included in the VoIP call setup response time measurement.

A plain old telephone service (POTS) IP phone can be set up at the terminating gateway to respond to an IP SLAs VoIP call setup test call. As a convenient alternative to an actual IP phone, you can enable the IP SLAs VoIP Responder application in the terminating gateway. The IP SLAs VoIP Responder application will respond to incoming call setup messages from the originating gateway using H.323 or SIP.

Note The IP SLAs VoIP Responder application is different from the IP SLAs Responder (which is configured using the ip sla responder command in global configuration mode).

How to Configure the IP SLAs VoIP Call Setup Monitoring Operation

This section contains the following tasks:

•Configuring the Originating Gateway

•Configuring the Terminating Gateway Using the IP SLAs VoIP Responder Application

Configuring the Originating Gateway

Perform this task on the originating gateway (source) in order to start the IP SLAs VoIP test-call application, set up the dial peer to route the test call, define the VoIP call setup operation, and schedule the VoIP call setup operation. The required configuration for setting up the dial peer will vary slightly depending on whether you are using H.323 or SIP.

Prerequisites

In order to use the IP SLAs VoIP call setup functionality, your Cisco IOS software image must support the IP SLAs VoIP test-call application and IP SLAs VoIP Responder application. To determine if your Cisco IOS software image is configured with these applications, use the show call application voice command in EXEC mode.

Note The IP SLAs VoIP Responder application is different from the IP SLAs Responder (which is configured using the ip sla responder command in global configuration mode).

SUMMARY STEPS

1. enable

2. show call application voice [name | summary]

3. call application session start instance-name [application-name]

4. configure terminal

5. dial-peer voice tag voip

6. destination-pattern [+] string [T]

7. session target {ipv4:destination-address | dns:[$s$. | $d$. | $e$. | $u$.] host-name | enum:table-num | loopback:rtp | ras | sip-server}

8. session protocol sipv2

9. exit

10. ip sla operation-number

11. voip delay post-dial [detect-point {alert-ringing | connect-ok}] destination tag

12. history buckets-kept size

13. history distributions-of-statistics-kept size

14. history enhanced [interval seconds] [buckets number-of-buckets]

15. history filter {none | all | overThreshold | failures}

16. frequency seconds

17. history hours-of-statistics-kept hours

18. history lives-kept lives

19. owner owner-id

20. history statistics-distribution-interval milliseconds

21. tag text

22. threshold milliseconds

23. timeout milliseconds

24. exit

25. ip sla schedule operation-number [life {forever | seconds}] [start-time {hh:mm[:ss] [month day | day month] | pending | now | after hh:mm:ss] [ageout seconds] [recurring]

26. exit

27. show ip sla configuration [operation-number]

DETAILED STEPS
Command or Action

Purpose

Step 1

enable
Example:

Router> enable

Enables privileged EXEC mode.

•Enter your password if prompted.
Step 2
show call application voice [name | summary]
Example:

Router# show call application voice summary
NAME             DESCRIPTION
...
ipsla-testcall   Basic app to place a simple call
ipsla-responder  Basic app to respond to a simple call
...
TCL Script Version 2.0 supported.
Call Treatment Action Application - Version 1.
(Optional) Displays information about configured voice applications.

•If the summary keyword is entered, the command output displays a one-line summary about each configured voice application.

•If the Cisco IOS IP SLAs VoIP test-call application is configured on the currently loaded Cisco IOS software image, the ipsla-testcall name is displayed.
Step 3

call application session start instance-name [application-name]
Example:

Router# call application session start ipsla-testcall ipsla-testcall

Starts a new session of the Cisco IOS IP SLAs VoIP test-call application.

Step 4

configure terminal
Example:

Router# configure terminal

Enters global configuration mode.

Step 5

dial-peer voice tag voip
Example:

Router(config)# dial-peer voice 6789 voip

Defines a particular dial peer, specifies the method of voice encapsulation, and enters dial-peer configuration mode.

•The tag argument consists of one or more digits identifying the dial peer. Range is from 1 to 2147483647.

•The voip keyword indicates a VoIP dial peer using voice encapsulation on an IP network.

Step 6

destination-pattern [+] string [T]
Example:

Router(config-dial-peer)# destination-pattern 6789

Specifies either the prefix or the full E.164 telephone number to be used for a dial peer.

Step 7

session target {ipv4:destination-address | dns:[$s$. | $d$. | $e$. | $u$.] host-name | enum:table-num | loopback:rtp | ras | sip-server}
Example:

Router(config-dial-peer)# session target ipv4:172.29.129.123

Designates a network-specific address to receive calls from a VoIP dial peer.

Step 8

session protocol sipv2
Example:

Router(config-dial-peer)# session protocol sipv2

(Optional) Specifies SIP as the session protocol for the VoIP dial peer.

Note Perform this step only if configuring a SIP call.

Step 9

exit
Example:

Router(config-dial-peer)# exit

Exits dial-peer configuration mode and returns to global configuration mode.

Step 10

ip sla operation-number
Example:

Router(config)# ip sla 10

Begins configuration for an IP SLAs operation and enters IP SLA configuration mode.

Step 11

voip delay post-dial [detect-point {alert-ringing | connect-ok}] destination tag
Example:

Router(config-ip-sla)# voip delay post-dial detect-point alert-ringing destination 6789

Enters IP SLA VoIP configuration mode and configures the operation as a VoIP call setup (post-dial delay) operation that will generate VoIP call setup response time measurements.

Step 12

history buckets-kept size
Example:

Router(config-ip-sla-voip)# history buckets-kept 25

(Optional) Sets the number of history buckets that are kept during the lifetime of an IP SLAs operation.

Step 13

history distributions-of-statistics-kept size
Example:

Router(config-ip-sla-voip)# history distributions-of-statistics-kept 5

(Optional) Sets the number of statistics distributions kept per hop during an IP SLAs operation.

Step 14

history enhanced [interval seconds] [buckets number-of-buckets]
Example:

Router(config-ip-sla-voip)# history enhanced interval 900 buckets 100

(Optional) Enables enhanced history gathering for an IP SLAs operation.

Step 15

history filter {none | all | overThreshold | failures}
Example:

Router(config-ip-sla-voip)# history filter failures

(Optional) Defines the type of information kept in the history table for an IP SLAs operation.

Step 16

frequency seconds
Example:

Router(config-ip-sla-voip)# frequency 30

(Optional) Sets the rate at which a specified IP SLAs operation repeats.

Step 17

history hours-of-statistics-kept hours
Example:

Router(config-ip-sla-voip)# history hours-of-statistics-kept 4

(Optional) Sets the number of hours for which statistics are maintained for an IP SLAs operation.

Step 18

history lives-kept lives
Example:

Router(config-ip-sla-voip)# history lives-kept 5

(Optional) Sets the number of lives maintained in the history table for an IP SLAs operation.

Step 19

owner owner-id
Example:

Router(config-ip-sla-voip)# owner admin

(Optional) Configures the Simple Network Management Protocol (SNMP) owner of an IP SLAs operation.

Step 20

history statistics-distribution-interval milliseconds
Example:

Router(config-ip-sla-voip)# history statistics-distribution-interval 10

(Optional) Sets the time interval for each statistics distribution kept for an IP SLAs operation.

Step 21

tag text
Example:

Router(config-ip-sla-voip)# tag TelnetPollServer1

(Optional) Creates a user-specified identifier for an IP SLAs operation.

Step 22

threshold milliseconds
Example:

Router(config-ip-sla-voip)# threshold 10000

(Optional) Sets the upper threshold value for calculating network monitoring statistics created by an IP SLAs operation.

Step 23

timeout milliseconds
Example:

Router(config-ip-sla-voip)# timeout 10000

(Optional) Sets the amount of time an IP SLAs operation waits for a response from its request packet.

Step 24

exit
Example:

Router(config-ip-sla-voip)# exit

Exits VoIP configuration submode and returns to global configuration mode.
Step 25
ip sla schedule operation-number [life {forever | seconds}] [start-time {hh:mm[:ss] [month day | day month] | pending | now | after hh:mm:ss] [ageout seconds] [recurring]
Router(config)# ip sla schedule 5 start-time now life forever
Configures the scheduling parameters for an individual IP SLAs operation.
Step 26

exit
Example:

Router(config)# exit

(Optional) Exits global configuration mode and returns to privileged EXEC mode.

Step 27

show ip sla configuration [operation-number]
Example:

Router# show ip sla configuration 10

(Optional) Displays configuration values including all defaults for all IP SLAs operations or a specified operation.
Troubleshooting Tips

Use the debug ip sla trace and debug ip sla error commands to help troubleshoot issues with an IP SLAs operation.

What to Do Next

To view and interpret the results of an IP SLAs operation use the show ip sla statistics command. Checking the output for fields that correspond to criteria in your service level agreement will help you determine whether the service metrics are acceptable.

Configuring the Terminating Gateway Using the IP SLAs VoIP Responder Application

Perform this task on the terminating gateway (destination) in order to set up the dial peer and enable the IP SLAs VoIP Responder application to respond to the IP SLAs VoIP test call. The required configuration for setting up the dial peer will vary slightly depending on whether you are using H.323 or SIP.

Prerequisites

In order to use the IP SLAs VoIP call setup functionality, your Cisco IOS software image must support the IP SLAs VoIP test-call application and IP SLAs VoIP Responder application. To determine if your Cisco IOS software image is configured with these applications, use the show call application voice command in EXEC mode.

Note The IP SLAs VoIP Responder application is different from the IP SLAs Responder (which is configured using the ip sla responder command in global configuration mode).

SUMMARY STEPS

1. enable

2. show call application voice [name | summary]

3. configure terminal

4. dial-peer voice tag voip

5. incoming called-number tag

6. application application-name

7. session protocol sipv2

8. exit

DETAILED STEPS
Command or Action

Purpose

Step 1

enable
Example:

Router> enable

Enables privileged EXEC mode.

•Enter your password if prompted.
Step 2
show call application voice [name | summary]
Example:

Router# show call application voice summary
NAME             DESCRIPTION
...
ipsla-testcall   Basic app to place a simple call
ipsla-responder  Basic app to respond to a simple call
...
TCL Script Version 2.0 supported.
Call Treatment Action Application - Version 1.
(Optional) Displays information about configured voice applications.

•If the summary keyword is entered, the command output displays a one-line summary of each configured voice application.

•If the Cisco IOS IP SLAs VoIP Responder application is configured on the currently loaded Cisco IOS software image, the ipsla-responder name is displayed.
Step 3

configure terminal
Example:

Router# configure terminal

Enters global configuration mode.

Step 4

dial-peer voice tag voip
Example:

Router(config)# dial-peer voice 6789 voip

Defines a particular dial peer, specifies the method of voice encapsulation, and enters dial-peer configuration mode.

•The tag argument consists of one or more digits identifying the dial peer. Range is from 1 to 2147483647.

•The voip keyword indicates a VoIP dial peer using voice encapsulation on an IP network.

Step 5

incoming called-number tag
Example:

Router(config-dial-peer)# incoming called-number 6789

Specifies a digit string that can be matched by an incoming call to associate the call with a dial peer.

Step 6

application application-name
Example:

Router(config-dial-peer)# application ipsla-responder

Enables a specific application on a dial peer.

•To enable the Cisco IOS IP SLAs VoIP Responder application, enter ipsla-responder as the application-name argument.

Step 7

session protocol sipv2
Example:

Router(config-dial-peer)# session protocol sipv2

(Optional) Specifies SIP as the session protocol for the VoIP dial peer.

Note Perform this step only if configuring a SIP call.

Step 8

exit
Example:

Router(config-dial-peer)# exit

Exits dial-peer configuration mode and returns to global configuration mode.
Configuration Examples for the IP SLAs VoIP Call Setup Monitoring Operation

This section contains the following configuration examples:

•Configuring the Originating Gateway: Example

•Configuring the Terminating Gateway: Example

Configuring the Originating Gateway: Example

The following example shows how to configure an originating gateway to start the IP SLAs VoIP test-call application, set up the dial peer to route the test call, define the VoIP call setup operation, and schedule the VoIP call setup operation. In this example, test-call messages are generated using the Session Initiation Protocol (SIP).
call application session start ipsla-testcall ipsla-testcall
configure terminal
 dial-peer voice 6789 voip
  destination-pattern 6789
  session target ipv4:172.29.129.123
  session protocol sipv2
  exit
 ip sla 1
  voip delay post-dial detect-point alert-ringing destination 6789
  exit
 ip sla schedule 1 start-time now life forever
Configuring the Terminating Gateway: Example

The following example shows how to configure a terminating gateway to set up the dial peer and enable the IP SLAs VoIP Responder application to respond to the IP SLAs VoIP call setup test call. In this example, test-call messages are generated using the Session Initiation Protocol (SIP).
configure terminal
 dial-peer voice 6789 voip
 incoming called-number 6789
 application ipsla-responder
 session protocol sipv2
 exit
Where to Go Next

For information about other types of IP SLAs operations and IP SLAs features, see the Cisco IOS IP SLAs Features Roadmap.

Additional References

The following sections provide references related to the IP SLAs VoIP Call Setup Monitoring feature.

Related Documents

Related Topic

Document Title

Cisco IOS IP SLAs command-line interface enhancements

Cisco IOS IP Service Level Agreements Command Line Interface, Cisco white paper

Cisco IOS IP SLAs commands

Cisco IOS IP SLAs Command Reference

Standards

Standard

Title

No new or modified standards are supported by this feature, and support for existing standards has not been modified by this feature.

—

MIBs

MIB

MIBs Link

CISCO-RTTMON-MIB

To locate and download MIBs for selected platforms, Cisco IOS releases, and feature sets, use Cisco MIB Locator found at the following URL:

http://www.cisco.com/go/mibs

RFCs

RFC

Title

No new or modified RFCs are supported by this feature, and support for existing RFCs has not been modified by this feature.

—

Technical Assistance

Description

Link

The Cisco Technical Support website contains thousands of pages of searchable technical content, including links to products, technologies, solutions, technical tips, and tools. Registered Cisco.com users can log in from this page to access even more content.

http://www.cisco.com/techsupport

Feature Information for the IP SLAs VoIP Call Setup Operation

Table 1 lists the release history for this feature.

Not all commands may be available in your Cisco IOS software release. For release information about a specific command, see the command reference documentation.

Use Cisco Feature Navigator to find information about platform support and software image support. Cisco Feature Navigator enables you to determine which Cisco IOS and Catalyst OS software images support a specific software release, feature set, or platform. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn. An account on Cisco.com is not required.

Note Table 1 lists only the Cisco IOS software release that introduced support for a given feature in a given Cisco IOS software release train. Unless noted otherwise, subsequent releases of that Cisco IOS software release train also support that feature.

Table 1 Feature Information for the IP SLAs VoIP Call Setup Operation

Feature Name

Releases

Feature Information

IP SLAs VoIP Call Setup (Post Dial Delay) Monitoring

12.3(14)T

The Cisco IOS IP SLAs Voice over IP (VoIP) call setup operation allows you to measure network response time for setting up a VoIP call.

CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0807R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

© 2007-2008 Cisco Systems, Inc. All rights reserved.

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Cisco IOS and NX-OS Software

IP SLAs -- Analyzing VoIP Service Levels Using the Call Setup Operation

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Table Of Contents

IP SLAs—Analyzing VoIP Service Levels Using the Call Setup Operation

Contents

Prerequisites for the IP SLAs VoIP Call Setup Monitoring Operation

Information About the IP SLAs VoIP Call Setup Monitoring Operation

IP SLAs VoIP Call Setup Monitoring Using H.323 or SIP

How to Configure the IP SLAs VoIP Call Setup Monitoring Operation

Configuring the Originating Gateway

Prerequisites

SUMMARY STEPS

DETAILED STEPS

Troubleshooting Tips

What to Do Next

Configuring the Terminating Gateway Using the IP SLAs VoIP Responder Application

Prerequisites

SUMMARY STEPS

DETAILED STEPS

Configuration Examples for the IP SLAs VoIP Call Setup Monitoring Operation

Configuring the Originating Gateway: Example

Configuring the Terminating Gateway: Example

Where to Go Next

Additional References

Related Documents

Standards

MIBs

RFCs

Technical Assistance

Feature Information for the IP SLAs VoIP Call Setup Operation

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0807R)