Table Of Contents
ENV_MON Messages
ENVM Messages
ENVMON Messages
EOU Messages
EPAD Messages
EPLD Messages
ESW_STORM_CONTROL Messages
ESW_WIC_FLTMG Messages
ESWILP_CFG Messages
ESWILP_FLTMG Messages
ESWITCH Messages
ESWMOD Messages
ESWMRVL_FLTMG Messages
ET2 _MODULE Messages
ETHERNET Messages
EVENT Messages
EVENT_TRACE Messages
EXFREE Messages
EXPRESSION Messages
EXTASSIGNER Messages
FABRIC Messages
FALLBACK Messages
FAN Messages
FARM_DRPRM Messages
FASTBLK Messages
FB Messages
FB_COREDUMP Messages
FBINFO Messages
FCIP Messages
FCL Messages
FDDI Messages
FDM Messages
FDM_HA Messages
FECPM Messages
FESMIC_FLTMG Messages
FIB Messages
FIB_HM Messages
FIB_HM_MVL Messages
FILESYS Messages
FIO_TDM Messages
FLASH Messages
FLEX_DNLD Messages
FLEXDSPRM Messages
FM Messages
FPGA Messages
FR Messages
FR_ADJ Messages
FR_ELMI Messages
FR_FRAG Messages
FR_VCB Messages
ENV_MON Messages
The following are Cisco 12000 platform environmental monitor messages.
Error Message
%ENV_MON-2-FAN
: Fan array has reached [chars] level.
Explanation There might be a hardware problem with the fan array. If the error condition continues
for two minutes, the router shuts down automatically to prevent damage to router components.
Recommended Action If the system shuts down, replace the fan tray. Copy the error message exactly
as it appears on the console or in the system log, contact your Cisco technical support representative,
and provide the representative with the gathered information.
Error Message
%ENV_MON-2-FANOK
: Fan array has recovered.
Explanation One or more of the variable speed fans has recovered from a prior failure.
Recommended Action No action is required.
Error Message
%ENV_MON-1-SHUTDOWN
: Environmental Monitor initiated shutdown
Explanation The system has reached a shutdown temperature level, and the router is being shut down
to avoid any damage.
Recommended Action Attempt to resolve the temperature problem. If the problem cannot be resolved,
contact your Cisco technical support representative for assistance.
Error Message
%ENV_MON-2-SUPPLY
: [chars] Power Supply is Non-Operational
Explanation A power supply is not working or has not been turned on.
Recommended Action Check that the power supply is on; if it is on and still does not operate, contact
your Cisco technical support representative for assistance.
Error Message
%ENV_MON-2-TEMP
: [chars] temperature has reached [chars] level at [dec](C)
Explanation The temperature sensor specified has reached a warning or critical level and has reached
or exceeded a condition that is outside its acceptable range.
Recommended Action Attempt to resolve the temperature problem. If the problem cannot be resolved,
contact your Cisco technical support representative for assistance.
Error Message
%ENV_MON-3-UNKNOWN_TEMP_SENSOR
: sensor [dec] in slot [dec] value = [dec].[dec]
Explanation A temperature measurement has been received from an unknown sensor. A software
error may have occurred, or the MBus data may have been corrupted.
Recommended Action No action is required. However, if this message recurs, indicating a continued
condition, contact your Cisco technical support representative.
Error Message
%ENV_MON-3-UNKNOWN_VOLTAGE_SUPPLY
: supply [dec] in slot [dec] value = [dec]
Explanation A voltage measurement was received from an unknown supply. A software error may
have occurred, or the MBus data may have been corrupted.
Recommended Action No action is required. However, if this message recurs, indicating a continued
condition, contact your Cisco technical support representative.
Error Message
%ENV_MON-2-VOLTAGE
: [chars] volts has reached [chars] level at [chars](V)
Explanation The voltage supply specified has reached a critical level and is now out of specification.
Recommended Action Verify the failure and contact your Cisco technical support representative for
the repair or replacement of the equipment.
ENVM Messages
The following are environmental monitor messages.
Error Message
%ENVM-3-BLOWER
: [chars] may have failed
Explanation One of the cooling fans on the router may be close to failure.
Recommended Action Replace the fan as soon as possible, or the system may either shut itself down
or operate improperly.
Error Message
%ENVM-1-CAN_NOT_POWER_ON_DFC
: Can't power on DFC on slot [dec] for unknown
reason.\n
Explanation A DFC has failed to power on.
Recommended Action Check the power plug to the DFC on the slot. If the DFC still fails to power on,
unplug and perform diagnostics on the DFC.
Error Message
%ENVM-3-CPUCARD
: Unknown CPU type [dec]
Explanation A CPU card in the system was not recognized by the software.
Recommended Action Ensure that the image you are loading supports the NPE in the chassis. Enter
the show version command. Copy the error message exactly as it appears on the console or in the
system log, contact your Cisco technical support representative, and provide the representative with
the gathered information.
Error Message
%ENVM-2-CRITICAL
: [chars] measured at [chars]
Explanation One of the measured environmental test points for voltage or temperature, as indicated
by the message, has exceeded a critical level.
Recommended Action Correct the specified condition as quickly as possible or take the system offline
and power down. If the system fails, it shuts down automatically as a preventive measure.
If the message is a temperature warning, perform the following checks:
1.
Ensure that a fan in a power supply module or a fan module has not failed.
2.
Ensure that a fan module is not missing from the system.
3.
Ensure that the room cooling or air conditioning is functioning properly.
If it is a voltage problem on multiple cards, check your input AC/DC voltage source. If it is a voltage problem on a single card, ensure that a backup or spare card is available for replacement in case the voltage continues to deteriorate on that card.
If you think the message is in error, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%ENVM-1-DFC_BUSYOUT
: All DFCs are busy out due to board over temperature.\n
Explanation The system has experienced an over-temperature condition. For the Cisco AS5350 and
AS5400: all DFCs are busy out to prevent the DFCs from damage and to cool the temperature of the
system.
Recommended Action Check the air conditioning and the surrounding area of the Cisco AS5350 and
AS5400. Enter the show environment command to display temperature data and compare that data
with a temperature meter.
Error Message
%ENVM-1-DFC_POWER_DOWN
: A DFC is powered down due to board over-temperature. Slot:
[dec], Type: [chars]\n
Explanation The system has experienced an over-temperature condition. For the Cisco AS5350 and
AS5400: a DFC is powered down to prevent the DFC from damage and to cool the temperature of
the system.
Recommended Action Check the air conditioning and the surrounding area of the Cisco AS5350 and
AS5400. Enter the show environment command to display temperature data and compare that data
with a temperature meter.
Error Message
%ENVM-1-DFC_POWER_ON
: A DFC is powered on due to board temperature cooling down.
Slot: [dec], Type: [chars]\n
Explanation The temperature in the system has cooled down, and the DFC has been powered back
on.
Recommended Action For the Cisco AS5350 and AS5400: when the board temperature cools down,
a DFC is powered on and begins working. Enter the show environment command to display
temperature data and compare that data with a temperature meter to verify the recovery.
Error Message
%ENVM-1-DFC_UNBUSYOUT
: All DFCs are unbusy out due to board temperature cooling
down.\n
Explanation The system has experienced an over-temperature condition.
Recommended Action For the Cisco AS5350 and AS5400: when the board temperature cools down,
all DFCs are unbusy out and resume working. Enter the show environment command to display
temperature data and compare that data with a temperature meter to verify the recovery.
Error Message
%ENVM-3-DISABLE_ENVM
: AS5400/AS5350 Environmental Monitor is disabled.\n
Explanation A configuration command can disable the Cisco AS5350 or AS5400 environmental
monitor when a user does not need it in certain situations.
Recommended Action For the Cisco AS5350 and AS5400: after the environmental monitor is
disabled, both a console message and an SNMP trap are sent out. No action is required.
Error Message
%ENVM-1-DROP_FAN_MONITOR
: Environmental Monitor of Fans is dropped.\n
Explanation If a temperature sensor at an inlet or outlet fails to work, the system no longer performs
environmental monitoring of the fans.
Recommended Action For the Cisco AS5350 and AS5400: after the fan monitoring is dropped, only
a console message is sent out and the alarm is activated. Enter the show environment command to
display temperature data and compare that data with the data received from a temperature meter. If
the sensor has failed, contact your Cisco technical support representative to replace the temperature
sensor.
Error Message
%ENVM-1-DROP_TEMP_MONITOR
: Environmental Monitor of Temperature is dropped.\n
Explanation If all temperature sensors fail to work, the system no longer performs environmental
monitoring of the temperature.
Recommended Action For the Cisco AS5350 and AS5400: after the temperature monitoring is
dropped, only a console message is sent out and the alarm is activated. Enter the show environment
command to display temperature data and compare that data with the data received from a
temperature meter. If the sensor has failed, contact your Cisco technical support representative to
replace the temperature sensor.
Error Message
%ENVM-3-ENABLE_ENVM
: AS5400/AS5350 Environmental Monitor is enabled.\n
Explanation A configuration command can enable the Cisco AS5350 and AS5400 environmental
monitor after it was disabled in certain situations.
Recommended Action For the Cisco AS5350 and AS5400: after the environmental monitor is
enabled, both a console message and an SNMP trap are sent, and all the actions of the environmental
monitor are taken if necessary.
Error Message
%ENVM-2-ENVCRIT
: [chars] measured at [chars]
Explanation One of the measured environmental test points exceeds an extreme threshold.
Recommended Action Correct the specified condition or the system might shut down as a preventive
measure. This condition could cause the system to fail to operate properly. If this message recurs,
copy the error message exactly as it appears on the console or in the system log, contact your Cisco
technical support representative, and provide the representative with the gathered information.
Error Message
%ENVM-3-ENVDATA
: Environment data in [chars] invalid at slot [dec]
Explanation The environmental threshold data in the ID EEPROM of the system board is corrupted.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show diag slot-number command, with slot-number being the slot number of the affected
card. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support and show diag slot-number commands and your pertinent
troubleshooting logs.
Error Message
%ENVM-4-ENVM_NULL
: [chars]
Explanation The software pointer for the environmental monitor table is empty. The platform
subsystem may not have been initialized properly.
Recommended Action Shut down and restart the system. Copy the message exactly as it appears on
the console or in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will
supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%ENVM-4-ENVM_TBL_NULL
: [chars]
Explanation The pointer table for a temperature, voltage, or power supply environmental component
is empty. The platform subsystem may not have been initialized properly.
Recommended Action Shut down and restart the system. Copy the message exactly as it appears on
the console or in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will
supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%ENVM-4-ENVWARN
: [chars] measured at [chars]
Explanation One of the measured environmental test points has exceeded the warning threshold.
Recommended Action Closely monitor the condition, and correct it if possible. If this message recurs,
copy the message exactly as it appears on the console or in the system log. Research and attempt to
resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some
messages, these tools and utilities will supply clarifying information. Search for resolved software
issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
If you still require assistance, open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%ENVM-3-FAN_FAIL
: [chars] fail to work.\n
Explanation Some cooling fans have failed to work. This situation is detected by the temperature
delta between the inlet and outlet. A large temperature delta indicates a fan failure.
Recommended Action Replace the fan as soon as possible, or the system may shut itself down or fail
to operate properly.
Error Message
%ENVM-3-FAN_OK
: [chars] recovered to work.\n
Explanation Some cooling fans have recovered. This situation is detected by the temperature delta
between the inlet and outlet. A small temperature delta indicates fan recovery.
Recommended Action Verify that the fans are working properly by checking the four fans. Enter the
show environment command to display temperature delta data and verify the recovery.
Error Message
%ENVM-6-FANCHANGE
: [chars] changed from [chars] to [chars]
Explanation The fan has changed its status because of the removal or insertion of a fan module in
the system.
Recommended Action This is an informational message only. No action is required.
Error Message
%ENVM-6-FANMISSING
: Fan may have been removed
Explanation The software has detected that a fan is missing. If the system is not using a redundant
power supply module, a fan module might be missing from the power supply bay.
Recommended Action Ensure that you have installed two power supply modules or one power supply
module and one fan module. If the error message recurs despite the installation of the correct number
of power supply and fan modules, copy the message exactly as it appears on the console or in the
system log, and enter the show diag chassis command. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show diag chassis, show logging, and show tech-support commands and your pertinent
troubleshooting logs.
Error Message
%ENVM-3-FRUUNKNOWN
: Power supply or fan module in bay [dec] type unknown
Explanation The power supply or fan module type is unknown. The ID EEPROM of the module
might not have been programmed or might have been corrupted, or the module might be an
unsupported type.
Recommended Action Use only system-supported power supply or fan module types.
–
If there are redundant power supply modules and only one of the modules has an unknown type, replace the unknown module (as indicated by the bay number) with a supported power supply module.
–
If there are redundant power supply modules and all of them have unknown types, take the system offline, power down, and replace the modules.
–
If there is one unknown type power supply module and one fan module, take the system offline, power down, and replace the unknown type module.
–
If there is one good power supply module and one unknown type fan module, replace the fan module.
–
If the error message recurs despite having correct types of power supply and fan modules installed, enter the show environment all and the show diag chassis commands. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show commands and your pertinent troubleshooting logs.
Error Message
%ENVM-3-IDPROM
: Access to [chars] failed at slot [dec]
Explanation Environmental monitoring threshold levels could not be read from the specified ID
EEPROM for the specified card. The ID EEPROM is not accessible because of a hardware failure,
because of incompatible Cisco IOS software, or because the ID EEPROM contents have been
corrupted.
Recommended Action Enter the show diag slot-number command, with slot-number being the slot
number of the affected card, and perform one of the following actions:
–
If the output of the show diag slot-number command does not include a dump of the corresponding ID EEPROM, the condition is probably caused by a card hardware failure. Replace the card.
–
If the output of the show diag slot-number command includes a dump of the ID EEPROM, the contents are probably corrupted. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support and show diag slot-number commands and your pertinent troubleshooting logs.
Error Message
%ENVM-3-IOCARD_REV
: [chars]
Explanation The revision number of the I/O card is not known. The I/O card plug-in is not
recognized.
Recommended Action Insert the correct version of the I/O card. Copy the message exactly as it
appears on the console or in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities
will supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%ENVM-3-LASTENV
: [chars]
Explanation Operational data related to environmental monitoring could not be saved to nonvolatile
storage in the chassis backplane EEPROM. This condition can be caused by an EEPROM
(hardware) failure.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%ENVM-4-LONGBUSY
: C2W Interface busy for long time reading temperature sensor
[dec]
Explanation Not available.
Recommended Action Not available.
Error Message
%ENVM-3-NOACK
: Access to [chars] in slot [dec] failed
Explanation Access to one of the temperature sensors failed because the device was not ready. The
software will attempt to access the sensor again.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%ENVM-3-NOFORK
: Could not start environment polling process
Explanation Because the software could not spawn the environmental monitoring process, possibly
because of low memory, no monitoring is performed.
Recommended Action Reduce other system activity to ease memory demands. If conditions warrant,
upgrade to a larger memory configuration.
Error Message
%ENVM-1-OIR_POWER_DOWN
: Environmental monitor is trying to power down a DFC by
simulating OIR removal. Slot: [dec], Type: [chars]\n
Explanation The system experienced an over-temperature condition. For the Cisco AS5350 and
AS5400: a DFC has been powered down to prevent the DFC from damage and to cool down the
temperature. The environmental monitor applies the scheme of OIR removal to power down the
DFC.
Recommended Action Ensure that the ambient temperature of the room is not too high and that air
flow to the card is not blocked. Check the air conditioning and the surrounding area of the Cisco
AS5350 and AS5400.
Error Message
%ENVM-1-OIR_POWER_ON
: Environmental monitor is trying to power on a DFC by
simulating OIR insertion. Slot: [dec], Type: [chars]\n
Explanation The temperature has cooled down inside the chassis. For the Cisco AS5350 and
AS5400: when the board temperature cools down, a DFC has been powered back on and is working.
The environmental monitor applies the scheme of OIR insertion to power on the DFC.
Recommended Action No action is required.
Error Message
%ENVM-1-OK_FAN_MONITOR
: Environmental Monitor of Fans is recovered.
Explanation The temperature sensors at the inlet or outlet have recovered and the environmental
monitoring of the fans has recovered.
Recommended Action For the Cisco AS5350 and AS5400: once the fan monitoring is recovered, a
console message is sent out and the alarm is disabled. The fan state is set as normal. Enter the show
environment command to display temperature data and compare with a temperature meter to verify
the recovery.
Error Message
%ENVM-1-OK_TEMP_MONITOR
: Environmental Monitor of Temperature is recovered.
Explanation The temperature sensor has recovered, and the environmental monitoring of the fans has
recovered.
Recommended Action For the AS5350 and AS5400: after temperature monitoring is recovered, a
console message is sent out and the alarm is disabled. The temperature state is set as normal. Enter
the show environment command to display temperature data and compare that data with the data
received from a temperature meter to verify the recovery.
Error Message
%ENVM-6-PSCHANGE
: [chars] changed from [chars] to [chars]
Explanation A new type of power supply in the system has been detected. This message can be
expected when hot-swappable power supplies are swapped. This is an informational message only.
Recommended Action No action is required.
Error Message
%ENVM-6-PSLEV
: [chars] state changed from [chars] to [chars]
Explanation One of the power supply test points has undergone a state change.
Recommended Action Closely monitor the condition and correct if possible. If this message recurs,
copy the error message exactly as it appears on the console or in the system log, contact your Cisco
technical support representative, and provide the representative with the gathered information.
Error Message
%ENVM-6-PSMISMATCH
: Both AC and DC power supplies detected
Explanation A mix of AC and DC power supply modules has been detected. Such a mix is not
supported. Both power supply modules must be of the same type, either AC or DC.
Recommended Action Use only one type of power supply. Remove one of the two power supply
modules and either replace the removed one with the same type as the other power supply or operate
the system on a single power supply.
If you think the message is in error, enter the show diag chassis and show environment all commands. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show commands and your pertinent troubleshooting logs.
Error Message
%ENVM-6-PSOK
: [chars] now appears to be working correctly.
Explanation The failed power supply has recovered and is now operational.
Recommended Action Check the external connections to the power supply and monitor it for any
more failure messages. If this message recurs, copy the error message exactly as it appears on the
console or in the system log, contact your Cisco technical support representative, and provide the
representative with the gathered information.
Error Message
%ENVM-4-READERROR
: Error reading temperature sensor [dec]
Explanation Unavailable.
Recommended Action Unavailable.
Error Message
%ENVM-3-REFVOLT
: [chars]
Explanation The reference voltage has been measured as zero volts.
Recommended Action If this message is displayed 3 or more times, check the power supply. Copy the
message exactly as it appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for resolved software issues using
the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%ENVM-4-RPSFAIL
: [chars] may have a failed channel
Explanation One of the power supplies in a dual (redundant) power supply might have failed.
Recommended Action Check the inputs to the power supply or replace the faulty power supply as soon
as possible to avoid an unplanned outage. If this message recurs, copy the error message exactly as
it appears on the console or in the system log, contact your Cisco technical support representative,
and provide the representative with the gathered information.
Error Message
%ENVM-0-SHUT
: Environmental Monitor initiated shutdown
Explanation The environmental monitor has initiated a system shutdown.
Recommended Action Look at previous environmental messages to determine the cause of the
shutdown, and correct the condition if possible. Copy the message exactly as it appears on the
console or in the system log. Research and attempt to resolve the issue using the tools and utilities
provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply
clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%ENVM-0-SHUTDOWN
: Environmental Monitor initiated shutdown due to [chars]in slot
[dec]
Explanation The environmental monitor initiated a system shutdown because of a temperature or
voltage condition.
Recommended Action Read any previous environmental messages to determine the cause of the
shutdown and correct the cause, if possible. If you determine that the shutdown was in error, copy
the message exactly as it appears on the console or in the system log. Research and attempt to
resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some
messages, these tools and utilities will supply clarifying information. Search for resolved software
issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
If you still require assistance, open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%ENVM-0-STATUS_NOT_READY
: Environmental Monitor temperature sensor not ready
Explanation The temperature sensor is not ready.
Recommended Action The temperature hardware might have to be replaced. Copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information that you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%ENVM-1-TEMP_SENSOR_FAIL
: Temperature sensor #[dec] fails to work.\n
Explanation a sensor generates extraordinary data, such as recording a temperature higher than 200
degrees C; the temperature change exceeds limits in 1 minute, such as 25 degrees C; or the
temperature differential between sensors in the same device is greater than the limit, such as 25
degrees C.
Recommended Action For the Cisco AS5350 and AS5400: after the failure of a temperature sensor is
detected, the environmental monitor sets the temperature state of that sensor as disabled and sends
out a console message. The temperature data from that sensor is ignored in temperature monitoring.
Enter the show environment command to display the temperature data and compare that data with
a temperature meter. If the sensor has failed, contact your Cisco technical support representative to
replace the temperature sensor.
Error Message
%ENVM-1-TEMP_SENSOR_OK
: Temperature sensor #[dec] recovers to work.
Explanation A sensor generates extraordinary data, such as recording a temperature higher than 200
degrees C; the temperature change exceeds limits in 1 minute, such as 25 degrees C or the
temperature differential between sensors is greater than the limit, such as 25 degrees C.
Recommended Action For the Cisco AS3500 and AS5400: Once the recovery of a temperature sensor
is detected, the environmental monitor will set the sensor state of that sensor as normal and send a
console message. The temperature data from that sensor is read again in temperature monitoring.
Enter the show environment command to display temperature data and compare with a temperature
meter to verify the recovery.
Error Message
%ENVM-1-TEMP_STATE
: System detected that temperature is in [chars] condition.
Explanation The environmental monitor detected a temperature change, either failure or recovery.
Recommended Action Ensure that the room temperature is not too high and that air flow to the card
is not blocked. If this condition persists, the environmental monitor might shut down the system.
Check the air conditioning and the surrounding environment of the Cisco AS5350 or AS5400. If
necessary, contact your Cisco technical support representative.
Error Message
%ENVM-3-VOLT_NORMAL
: System sensor Voltage name: [chars], is now operating under
NORMAL voltage at [dec] mV.
Explanation One of the measured environmental test points is below normal operating voltage.
Recommended Action Unavailable.
Error Message
%ENVM-1-VOLT_WARNING
: Environmental monitor detects voltage out-of-range warning.
Voltage name: [chars], Nominal: [dec] Voltage sensor reading: [dec]
Explanation The voltage is either too high or too low. For AS5400/AS5350, a warning message is
displayed on the console and an SNMP trap is sent out.
Recommended Action Make sure that the power supply to the AS5400/AS5350 is normal. If the
problem can not be corrected, power off the system to avoid damage to the internal parts.
Error Message
%ENVM-4-WARNING
: [chars] measured at [chars]
Explanation One of the measured environmental test points for voltage or temperature has exceeded
the warning level.
Recommended Action Closely monitor the condition and correct it if possible.
If the message is a temperature warning, perform the following checks:
1.
Ensure that a fan in a power supply module or a fan module has not failed.
2.
Ensure that a fan module is not missing from the system.
3.
Ensure that the room cooling or air conditioning is functioning properly.
If it is a voltage problem on multiple cards, check your input AC/DC voltage source. If it is a voltage problem on a single card, ensure that a backup or spare card is available for replacement in case the voltage continues to deteriorate on that card.
If you think the message is in error, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
ENVMON Messages
The following are environmental monitor messages.
Error Message
%ENVMON-5-48V_STATUS
: -48V supply [chars]
Explanation The operational status of the -48V power supply has changed.
Recommended Action No action is required.
Error Message
%ENVMON-3-FAN_FAILED
: Fan [dec] not rotating
Explanation The fan is not rotating properly.
Recommended Action Ensure that the fan power cable is properly attached to the fan power connector
on the main board. If the problem persists, it indicates a chassis that requires replacement. Open a
case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative to obtain a replacement chassis.
Error Message
%ENVMON-3-FAN_OK
: Fan [dec] rotating again
Explanation The fan had previously reported a rotation error, but it is now operating correctly.
Recommended Action No action is required.
Error Message
%ENVMON-1-NO_PROCESS
: Failed to create environmental monitor process
Explanation An environmental monitor process could not be created. It is possible that sufficient
memory in the router is unavailable.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%ENVMON-3-OVERTEMP_OK
: System temperature normal
Explanation The system previously detected an over-temperature condition that has now cleared.
The over-temperature condition was most likely due to high ambient temperature where the router
is located.
Recommended Action The system is now operating at a normal temperature. No action is required.
Error Message
%ENVMON-5-RPS
: Redundant power supply [chars]
Explanation A redundant power supply was either attached or removed.
Recommended Action No action is required.
Error Message
%ENVMON-5-RPS_STATUS
: RPS [chars]
Explanation The operational status of a redundant power supply has changed.
Recommended Action No action is required.
Error Message
%ENVMON-4-RTC
: The Real Time Clock may have battery problem or it has not been set
to the current time
Explanation The real-time clock may have a battery problem or has not been set to the current time.
Recommended Action Set the real-time clock to the current time after the system has been powered
on. Copy the message exactly as it appears on the console or in the system log. Research and attempt
to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some
messages, these tools and utilities will supply clarifying information. Search for resolved software
issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
If you still require assistance, open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
EOU Messages
The following are Extensible Authentication Protocol (EAP) over User Datagram Protocol (UDP) messages.
Error Message
%EOU-6-AUTHSTATUS
: [chars]|[IP_address]
Explanation Authentication status has succeeded or failed for the specified host.
Recommended Action This is an informational message regarding the authentication status that was
returned by AAA. No action is required.
Error Message
%EOU-6-AUTHTYPE
: IP=[IP_address]| AuthType=[chars]
Explanation This message describes the authentication type for the specified host.
Recommended Action This is an informational message only. No action is required.
Error Message
%EOU-4-BAD_PKT
: IP=[IP_address]| Bad Packet=[chars]
Explanation The router has received an invalid or malformed EAP packet from the specified host.
Recommended Action Check the specified host for correct EAP operation.
Error Message
%EOU-6-CTA
: IP=[IP_address]| CiscoTrustAgent=[chars]
Explanation This message reports whether Cisco Trust Agent has been detected on the specified
host.
Recommended Action Install Cisco Trust Agent on the host if it was not detected.
Error Message
%EOU-6-IDENTITY_MATCH
: IP=[IP_address]| PROFILE=EAPoUDP| POLICYNAME=[chars]
Explanation The router has found the specified host under the EAPoUDP identity profile. There will
no EAPoUDP association with this host, and the local policy, if configured, will be enforced.
Recommended Action If you do not want the specified host to be exempted from authentication,
remove its entry from EAPoUDP identity profile.
Error Message
%EOU-4-MSG_ERR
: Unknown message event reveived
Explanation The EOU authentication process has received an unknown message event.
Recommended Action If this message recurs, reload the device.
Error Message
%EOU-6-POLICY
: IP=[IP_address]| [chars]=[chars]
Explanation The router has received policy attributes from AAA that will be enforced for the
specified host.
Recommended Action This is an informational message. No action is required.
Error Message
%EOU-6-POSTURE
: IP=[IP_address]| HOST=[chars]| Interface=[chars]
Explanation This message reports the posture validation status for the specified host.
Recommended Action No action is required.
Error Message
%EOU-2-PROCESS_ERR
: Router could not create a EAPoUDP process
Explanation The router could not create a critical EAPoUDP process.
Recommended Action Reload the device.
Error Message
%EOU-4-PROCESS_STOP
: PROCESS=[chars]| ACTION=[chars].
Explanation The specified process has stopped.
Recommended Action Reload the device.
Error Message
%EOU-5-RESPONSE_FAILS
: Received an EAP failure response from AAA for
host=[IP_address]
Explanation The router has received an EAP failure response from AAA indicating that host
credentials could not be validated. The failure is probably due to unsuccessful validation of host
credentials by AAA.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%EOU-6-SESSION
: IP=[IP_address]| HOST=[chars]| Interface=[chars]
Explanation An entry has been created or deleted for the host on the specified interface.
Recommended Action This is an informational message only. No action is required.
Error Message
%EOU-4-SOCKET
: EAPoUDP socket binding fails for PORT=[hex]. Check if the interface
has valid IP address.
Explanation The EAPoUDP process could not bind its port to a valid interface address. This
condition is probably caused by a missing IP address on the interface.
Recommended Action Configure a valid IP address to the interface.
Error Message
%EOU-6-SQ
: IP=[IP_address]| STATUSQUERY|[chars]
Explanation The status query for the specified host either failed or was invalid.
Recommended Action No action is required.
Error Message
%EOU-4-UNKN_EVENT_ERR
: UNKNOWN Event for HOST=[IP_address]| Event=[dec].
Explanation An unknown message was received for the EAPoUDP process.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%EOU-4-UNKN_PROCESS_ERR
: An unknown operational error occurred.
Explanation The EOU process cannot operate because of an internal system error.
Recommended Action Reload the device.
Error Message
%EOU-4-UNKN_TIMER_ERR
: An unknown Timer operational error occurred
Explanation The EOU process cannot operate because of an internal system error.
Recommended Action Reload the device.
Error Message
%EOU-4-VALIDATION
: Unable to initiate validation for HOST=[IP_address]|
INTERFACE=[chars].
Explanation The EAPoUDP function could not start the posture validation procedure for the
specified host. This condition is probably caused by a failure to bind the EAPoUDP port.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%EOU-4-VERSION_MISMATCH
: HOST=[IP_address]| Version=[dec]
Explanation A mismatch in the EAPoUDP version was detected on the specified host. Incompatible
EAPoUDP versions have been detected between peers.
Recommended Action Check the EAPoUDP versions on the peers.
EPAD Messages
The following are encryption port adapter driver (EPAD) messages.
Error Message
%EPAD-1-ERROR
: [chars]
Explanation A software error has occurred. The message will include more information that can be
used to identify the problem.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log, contact your Cisco technical support representative, and provide the representative with the
gathered information.
Error Message
%EPAD-1-INITFAIL
: [chars]
Explanation The encryption port adapter has failed to initialize.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log. Issue the show tech-support command to gather data that may help identify the nature of the
error. If you cannot determine the nature of the error from the error message text or from the show
tech-support command output, contact your Cisco technical support representative and provide the
representative with the gathered information.
Error Message
%EPAD-1-WARNING
: [chars]
Explanation A nonfatal warning condition has occurred. The message will include more information
about the nature of the problem.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log, contact your Cisco technical support representative, and provide the
representative with the gathered information.
EPLD Messages
The following are EPLD messages.
Error Message
%EPLD-4-COMPLETE
:
############# FEATURE CARDS FPGA DOWNLOAD COMPLETED #########
# In order for feature cards to function, power-cycle CMM #
# immediately! Do not change/save configuration #
# until after power-cycle or configurations for feature #
# cards will be lost... #
#############################################################
Explanation Informational.
Recommended Action Power-cycle the CMM immediately. Reload the CMM with the same image or
it will not function properly.
Error Message
%EPLD-4-COMPLETE_ZP
:
############# FEATURE CARDS FPGA DOWNLOAD COMPLETED #########
# In order for feature cards to function, power-cycle CMM #
# immediately and reload with ZP image! #
# Do not change/save configuration until after power-cycle #
# or configurations for feature cards will be lost... #
#############################################################
Explanation Informational.
Recommended Action Power-cycle the CMM immediately. Reload the CMM with a ZP image, or the
CMM will not function properly.
Error Message
%EPLD-3-DOWNGRADE
: [chars]
Explanation Informational.
Recommended Action No action is required.
Error Message
%EPLD-3-ERROR
: [chars]
Explanation Informational.
Recommended Action No action is required.
Error Message
%EPLD-6-INFO
: [chars]
Explanation Informational.
Recommended Action No action is required.
Error Message
%EPLD-4-START_WARNING
:
############### START FPGA DOWNLOAD PROCESS #################
# All feature cards will not be enabled during FPGA #
# download. Please ignore configuration 'invalid' messages #
# at boot up time. Do not change/save configuration #
# until after FPGA download is completed and power-cycle #
# or configurations for feature cards will be lost... #
#############################################################
Explanation Informational.
Recommended Action Do not change or save the configuration or the feature card configurations will
be lost. Wait for the download to complete and then power-cycle the CMM when prompted.
Error Message
%EPLD-3-UPGRADE
: [chars]
Explanation Informational.
Recommended Action No action is required.
Error Message
%EPLD-4-WARNING
: [chars]
Explanation Informational.
Recommended Action No action is required.
ESW_STORM_CONTROL Messages
The following are storm control messages.
Error Message
%ESW_STORM_CONTROL-2-SHUTDOWN
: Storm control shut down [chars]
Explanation Excessive traffic has been detected on a port that has been configured to be shut down
if a storm event is detected.
Recommended Action Once the source of the packet storm has been fixed, reenable the port by
entering the port command in global configuration mode.
ESW_WIC_FLTMG Messages
The following are Ethernet Switch WIC fault management messages.
Error Message
%ESW_WIC_FLTMG-4-ESW_WIC_POWER_ERR
: esw wic power : [chars]
Explanation An error involving the power of the Ethernet switch WAN interface card has occurred.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%ESW_WIC_FLTMG-7-INTERNAL_ERR
: Internal error: [chars]
Explanation An internal error has occurred. Additional details are available in the error message text.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%ESW_WIC_FLTMG-5-NOTICE
: Notice: [chars]
Explanation This message provides information regarding the Ethernet switch.
Recommended Action This is an informational message only. No action is required.
Error Message
%ESW_WIC_FLTMG-4-VLANMACADDR_ALLOC_ERR
: Ethernet Switch VLAN MAC Addr allocation
error : [chars]
Explanation All available MAC addresses have been used, and no MAC addresses are available to
allocate to the VLAN specified in the message. STP will not run for the specified VLAN as it does
not have a MAC address for its bridge ID. The maximum number of VLANs have most likely been
exceeded.
Recommended Action Ensure that the number of configured VLANs is less than the maximum
number allowable for the system. If you determine that the number of configured VLANs are within
the acceptable limit, copy the message exactly as it appears on the console or in the system log. Enter
the show running-config and show spanning-tree brief commands to gather data that may help
identify the nature of the error. Research and attempt to resolve the issue using the tools and utilities
provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply
clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging, show tech-support, show running-config and show spanning-tree brief
commands and your pertinent troubleshooting logs.
Error Message
%ESW_WIC_FLTMG-5-WARNING
: Warning: [chars]
Explanation This message contains a warning-level Ethernet switch message. In general this
message will alert the user to a problem concerning an invalid configuration. Additional details on
the nature of the message are available in the error message text.
Recommended Action Correct the condition specified in the error message text. If you cannot correct
the condition, copy the message exactly as it appears on the console or in the system log. open a case
with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
ESWILP_CFG Messages
The following are Ethernet switch module configuration messages.
Error Message
%ESWILP_CFG-3-SWITCH_MODULE_COUNT
: The number of switching modules in the system
exceeds the supported configuration. The system supports a maximum of [dec]
switching modules.
Explanation The number of switching modules has exceeded the maximum number that can be
supported by the system.
Recommended Action Remove the extra switching modules and reload the router.
ESWILP_FLTMG Messages
The following are ESWILP fault management-related messages.
Error Message
%ESWILP_FLTMG-4-ESWILP_POWER_ERR
: eswilp power : [chars]
Explanation This is an ESWILP power-related message.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log, contact your Cisco technical support representative, and provide the representative with the
gathered information.
Error Message
%ESWILP_FLTMG-4-ESWILP_STORMCTRL_ERR
: eswilp stormctrl : [chars]
Explanation A condition related to ESWILP storm control has occurred. The message text provides
more information on the nature of the condition.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message
%ESWILP_FLTMG-7-INTERNAL_ERR
: Internal error: [chars]
Explanation An internal error has occurred.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log, contact your Cisco technical support representative, and provide the representative with the
gathered information.
Error Message
%ESWILP_FLTMG-5-NOTICE
: Notice: [chars]
Explanation This is a notification message.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log, contact your Cisco technical support representative, and provide the representative with the
gathered information.
Error Message
%ESWILP_FLTMG-5-STACKING_LINK
: interface [chars], changed state to [chars]
Explanation <