Table Of Contents
Preface
Audience
Structure of This Guide
Additional References for MGCP and SGCP
Related Features and Technologies
Related Documents
Supported Platforms
Supported Standards, MIBs, and RFCs
Standards
MIBs
RFCs
Obtaining Documentation
Cisco.com
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco Technical Support Website
Submitting a Service Request
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Preface
The preface contains the following sections:
•
Audience
•
Structure of This Guide
•
Additional References for MGCP and SGCP
•
Obtaining Documentation
•
Documentation Feedback
•
Obtaining Technical Assistance
•
Obtaining Additional Publications and Information
Audience
This guide is written for developers and network administrators who are installing, configuring, and maintaining Media Gateway Control Protocol (MGCP) applications. This guide describes the configuration tasks related to the Cisco IOS software implementation of these applications.
Developers using this guide may be interested in joining the Cisco Developer Support Program. This program was created to provide you with a consistent level of support that you can depend on while leveraging Cisco interfaces in your development projects.
Tips
A signed developer-support agreement is required to participate in this program. For more information and to access this agreement, go to http://www.cisco.com/go/developersupport or contact developer-support@cisco.com.
Structure of This Guide
Additional References for MGCP and SGCP
The following sections provide additional references for MGCP and SGCP:
•
Related Features and Technologies
•
Related Documents
•
Supported Platforms
•
Supported Standards, MIBs, and RFCs
Related Features and Technologies
•
Voice over IP (VoIP) (all platforms)
•
VoAAL2-PVC (Cisco MC3810 only)
Related Documents
Supported Platforms
Use Cisco Feature Navigator to find information about platform support and Cisco IOS software image support. Access Cisco Feature Navigator at http://www.cisco.com/go/fn. You must have an account on Cisco.com. If you do not have an account or have forgotten your username or password, click Cancel at the login dialog box and follow the instructions that appear.
Supported Standards, MIBs, and RFCs
Standards
Standards
|
Title
|
IETF MGCP draft
|
IETF MGCP draft version 0.1 dated November 9, 1998
|
IETF Informational Internet-Draft
|
NAS Packages for MGCP
|
PacketCable
|
Network-Based Call Signaling (NCS) Protocol Specification PKT-SP-EC-MGCP-I02-991201, December 1, 1999.
|
PSTN Gateway Call Signaling Protocol Specification (TGCP) PKT-SP-TGCP-D02-991028, December 1, 1999.
|
RTP and RTCP 1889 and 1890
|
RFC 1889: RTP: A Transport Protocol for Real-Time Applications and RFC 1890: RTP Profile for Audio and Video Conferences with Minimal Control
|
MIBs
MIBs
|
MIBs Link
|
• Dial Control MIB
• RTP MIB
• XGCP-MIB
|
To locate and download MIBs for selected platforms, Cisco IOS releases, and feature sets, use Cisco MIB Locator found at the following URL:
http://www.cisco.com/go/mibs
|
RFCs
RFC
|
Title
|
RFC 1889
|
RTP: A Transport Protocol for Real-Time Applications
|
RFC 1890
|
RTP Profile for Audio and Video Conferences with Minimal Control
|
RFC 2327
|
SDP: Session Description Protocol
|
RFC 2705
|
Media Gateway Control Protocol (MGCP) version 1.0
|
RFC 2833
|
RTP Payload for DTMF Digits, Telephony Tones and Telephony Signals
|
RFC 3064
|
MGCP CAS Packages
|
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•
Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•
The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://cisco.com/univercd/cc/td/doc/pcat/
•
Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
http://www.ciscopress.com
•
Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/packet
•
iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
•
World-class networking training is available from Cisco. You can view current offerings at this URL:
http://www.cisco.com/en/US/learning/index.html