Table Of Contents
Release Notes for Cisco 800 and SOHO 90 Series Routers for Cisco IOS Release 12.3(8)YA1
Determining the Software Version
Upgrading to a New Software Release
New Software Features in Cisco IOS Release 12.3(8)YA
New Software Features in Release 12.3(8)YA
Dynamic DNS Support for Cisco IOS
New Software Features in Release 12.3(8)T
Resolved Caveats - Cisco IOS Release 12.3(8)YA
Open Caveats - Cisco IOS Release 12.3(8)YA
Cisco IOS Software Documentation Set
Cisco IOS Release 12.3 Documentation Set Contents
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco 800 and SOHO 90 Series Routers for Cisco IOS Release 12.3(8)YA1
January 24, 2005
Contents
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Cisco Product Security Overview
•
Obtaining Technical Assistance
•
Obtaining Additional Publications and Information
System Requirements
This section describes the system requirements for Cisco IOS Cisco IOS Release 12.3(8)YA and includes the following sections:
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Determining the Software Version
•
Upgrading to a New Software Release
Memory Requirements
This section describes the memory requirements for the Cisco IOS feature sets that are supported by Cisco IOS Cisco IOS Release 12.3(8)YA on the Cisco 831, 836, 837, SOHO 91, SOHO 96, and SOHO 97 routers.
Table 1 Recommended Memory for the Cisco 831, 836, 837, SOHO 91, SOHO 96, and SOHO 97 Routers
Platform Image Name Feature Set Image Flash Memory DRAM Mini-
mum Recom- mended1 Mini-
mum Recom- mendedCisco 831
Cisco 831 Series IOS IP/FW2 IPSec 3DES
IP/FW2/IPSec 3DES
c831-k9o3y6-mz
12 MB
12 MB
48 MB
48 MB
Cisco 831 Series IOS IP/FW2 Plus IPSec 3DES
IP Plus/FW2/IPSec 3DES
c831-k9o3sy6-mz
12 MB
12 MB
48 MB
48 MB
Cisco 836
Cisco 836 Series IOS IP/FW2 IPSec 3DES
IP/FW2/IPSec 3DES
c836-k9o3y6-mz
12 MB
12 MB
48 MB
48 MB
Cisco 836 Series IOS IP/FW2 Plus IPSec 3DES
IP Plus/FW2/IPSec 3DES
c836-k9o3sy6-mz
12 MB
12 MB
48 MB
48 MB
Cisco 836 Series IOS IP/FW2/Dial Backup Plus IPSec 3DES
IP Plus/FW2/Dial Backup IPSec 3DES
c836-k9o3s8y6-mz
12 MB
12 MB
48 MB
48 MB
Cisco 837
Cisco 837 Series IOS IP/FW2 IPSec 3DES
IP/FW2/IPSec 3DES
c837-k9o3y6-mz
12 MB
12 MB
48 MB
48 MB
Cisco 837 Series IOS IP/FW2 Plus IPSec 3DES
IP Plus/FW2/IPSec 3DES
c837-k9o3sy6-mz
12 MB
12 MB
48 MB
48 MB
Cisco SOHO 91
Cisco SOHO 91 Series IOS IP/FW/3DES
IP/FW 3DES
soho91-k9oy6-mz
8 MB
8 MB
32 MB
32 MB
Cisco SOHO 96
Cisco SOHO 96 Series IOS IP/FW/3DES
IP/FW 3DES
soho96-k9oy1-mz
8 MB
8 MB
32 MB
32 MB
Cisco SOHO 97
Cisco SOHO 97 Series IOS IP/FW 3DES
IP/FW 3DES
soho97-k9oy1-mz
8 MB
8 MB
32 MB
32 MB
1 Recommended memory is the memory required for potential future expansions.
Hardware Supported
Cisco IOS Cisco IOS Release 12.3(8)YA supports the following routers:
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Cisco 831 router
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Cisco 836 router
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Cisco 837 router
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Cisco SOHO 91 router
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Cisco SOHO 96 router
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Cisco SOHO 97 router
For detailed descriptions of new hardware features and which features are supported on each router, see the "New and Changed Information" section. For descriptions of existing hardware features and supported modules, see the hardware installation guides, configuration and command reference guides, and additional documents specific to the Cisco 831, 836, 837, SOHO 91, SOHO 96, and SOHO 97 routers, which are available on Cisco.com at the following location:
http://www.cisco.com/univercd/cc/td/doc/product/access/acs_fix/index.htm
This URL is subject to change without notice. If it changes, point your web browser to Cisco.com, and click the following path:
Technical Documentation: Routers: Fixed Config. Access Routers: <platform_name>
Determining the Software Version
To determine which version of the Cisco IOS software is currently running on your Cisco 831, 836, 837, SOHO 91, SOHO 96, or SOHO 97 router, log in to the router, and enter the show version command. The following sample output from the show version command indicates the version number on the second output line.
router> show versionCisco Internetwork Operating System SoftwareIOS (tm) C836 Software (C836-K9O3SY6-M), Version 12.4(11)XJ, EARLY DEPLOYMENT RELEASE SOFTWARE (fc1) Synched to technology version 12.3(9.6)TUpgrading to a New Software Release
For general information about upgrading to a new software release, see the Software Installation and Upgrade Procedures located at http://www.cisco.com/pcgi-bin/Support/browse/index.pl?i=Hardware&f=742.
Feature Set Tables
The Cisco IOS software is packaged in feature sets consisting of software images, depending on the platform. Each feature set contains a specific set of Cisco IOS features. Release 12.3(8)YA1 includes the same feature sets supported by the Cisco 800 and SOHO 90 series routers as Releases 12.3, 12.3(8)T, and 12.3(8)YA. There are no new features in Release 12.3(8)YA1
CautionThe Cisco IOS images with strong encryption (including, but not limited to, 168-bit [3DES] data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States will likely require an export license. Customer orders can be denied or subject to delay as a result of United States government regulations. When applicable, the purchaser/user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com.
Table 2 through Table 7 list the features and feature sets that are supported in Cisco IOS Cisco IOS Release 12.3(8)YA.
The tables use the following conventions:
•
In—The number in the "In" column indicates the Cisco IOS release in which the feature was introduced. For example, "12.4(11)XJ" indicates that the feature was introduced in Release 12.4(11)XJ. If a cell in this column is empty, the feature was included in a previous release or in the initial base release.
•
Yes—The feature is supported in the software image.
•
No—The feature is not supported in the software image.
Note
These feature set tables contain only a list of selected features, which are cumulative for Release 12.3(8)nn early deployment releases only (nn identifies each early deployment release). The tables do not list all the features in each image; additional features are listed in Cross-Platform Release Notes for Cisco IOS Release 12.3(8)T and in Release 12.3(8)T Cisco IOS documentation.
New and Changed Information
The following sections list the new software features supported by the Cisco 831, 836, 837, SOHO 91, SOHO 96, and SOHO 97 routers for Cisco IOS Release 12.3(8)YA.
New Software Features in Cisco IOS Release 12.3(8)YA
There are no new software features in Cisco IOS Release 12.3(8)YA.
New Software Features in Release 12.3(8)YA
The following sections describe the new software features supported by the Cisco 800 and SOHO 90 series routers for Release 12.3(8)YA.
Dynamic DNS Support for Cisco IOS
The Dynamic DNS Support for Cisco IOS feature enables Cisco IOS devices to perform Dynamic Domain Name System (DDNS) updates to ensure that an IP host DNS name is correctly associated with its IP address.
It provides two mechanisms to generate or perform DDNS: the IETF standard as defined by RFC 2136, and a generic HTTP using various DNS services. With this feature, you can define a list of host names and IP addresses that will receive updates, specify an update method, and specify a configuration for DHCP triggered updates.
With the Dynamic DNS Support feature, you can define a list of hostnames and/or IP addresses that will receive updates, can specify an update method, and can specify a configuration for DHCP-triggered updates.
For more details about the Dynamic DNS Support for Cisco IOS feature, see the following URL:
No Service Password Recovery
The No Service Password-Recovery feature is a security enhancement that prevents anyone with access to a console from accessing the router configuration and clearing the password. It also prevents anyone from changing the configuration register values and accessing non-volatile RAM (NVRAM).
The No Service Password Recovery feature is enabled using the no service password-recovery hidden command. When this hidden command is used, a warning and a confirmation prompt appear on your router.
To disable the feature, use the service password-recovery command.
The No Service Password Recovery feature also recovers the forgotten passwords. When this feature is enabled, the router accepts the break signal within 5 seconds, just after the Cisco IOS software is decompressed during booting. The user is then prompted to confirm the action. After confirmation, the startup configuration is erased, the password recovery procedure is enabled, and the router boots with the factory default configuration. When the user enters "no", the router boots normally and with the No Service Password Recovery feature enabled.
For more details about the No Service Password Recovery feature, see the following URL:
The No Service Password Recovery feature requires use of ROMMON version 12.2(11r)YV1. The procedure for upgrading the ROMMON image from ROMMON mode is given at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/access/acs_fix/827/820rmup.htm#54965
Bridge MIB
The Bridge MIB feature, extracted from RFC 1493, defines objects for managing MAC bridges between LAN segments. The Bridge MIB feature provides information regarding various ports of the bridge, Spanning Tree Protocol (STP), and transparent bridging, and supports dot1dBase, dot1dStp, and dot1dTp standards.
New Software Features in Release 12.3(8)T
For information regarding the features supported in the Cisco IOS Release 12.3(8)T, see the Cross-Platform Release Notes and New Feature Documentation links at the following location on Cisco.com:
http://www.cisco.com/univercd/cc/td/doc/product/software/ios123/123relnt/xprn123/index.htm
This URL is subject to change without notice. If it changes, point your web browser to Cisco.com, and click the following path:
Service & Support: Technical Documents: Cisco IOS Software: Release 12.3: Release Notes: Cross-Platform Release Notes (Cisco IOS Release 12.3(8)T)
Limitations and Restrictions
The following sections describe limitations concerning the new hardware and software features supported by the Cisco 800 series routers for Cisco IOS Release 12.3(8)YA and 12.3(8)YA.
No Service Password Recovery
The following limitations apply for the No Service Password Recovery feature:
•
After the feature is configured, it remains configured even after router reload (the command will be listed in running configuration). It is not necessary to write this configuration into NVRAM to keep the feature enabled between reloads.
•
To enable the feature, disable the break bit and the bit to ignore the startup configuration. Set the boot bits value in the configuration register.
•
If you want to change configuration register value after the No Service Password Recovery feature is enabled, the above restrictions still apply.
Table 8 lists the meanings of the software configuration memory bits.
•
When the feature is enabled, do not reload or powercycle the router without a valid image in the boot device. The router will not go into the ROMMON mode because of the No Service Password Recovery feature and since there is no IOS to boot with, the ROMMON continuously reloads. The only workaround to recover from this setup is to request a Cisco Systems return materials authorization (RMA).
•
Before you downgrade the image in the router, disable the feature. It will not be possible to reset the feature with a downgraded image.
•
Reload the router so that any changes to the configuration register value will take effect.
Caveats
Caveats describe unexpected behavior or defects in the Cisco IOS software releases. Severity 1 caveats are the most serious caveats, severity 2 caveats are less serious, and severity 3 caveats are the least serious of these three severity levels.
Caveats in Cisco IOS Release 12.3(8)T are also in Cisco IOS Release 12.3(8)YA. For information on caveats in Cisco IOS Release 12.3(8)T, see the Caveats for Cisco IOS Release 12.3(8)T document. This document lists severity 1 and 2 caveats; the documents are located on Cisco.com.
Note
If you have an account with Cisco.com, you can also use the Bug Toolkit to find select caveats of any severity. To reach the Bug Toolkit, log in to Cisco.com and click Service & Support: Technical Assistance Center: Tool Index: Bug Toolkit. Another option is to go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Resolved Caveats - Cisco IOS Release 12.3(8)YA
This section documents possible unexpected behavior by Cisco IOS Release 12.4(11)XJ1 and describes only severity 1 and 2 caveats and select severity 3 caveats.
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•
CSCef83876
DHCP Client could not renew the IP address using the ATM unnumbered interface, after changing the configuration on the bridge.
•
CSCef95695
When configuring ezvpn using nat-t on a Cisco 831 router, the IPSec SA's are created but only encaps packets are shown in the byte counts. The esp frames are sent with protocol 50 instead of 4500 for nat-t.
•
CSCeg44078 c836
DMZ - Huge delay transmitting traffic on Eth0 and Eth2.
•
CSCeg47738
Incorrect count loaded into Timer3 that handles ISDN layer1.
•
CSCef46191
Unable to telnet.
•
CSCef12235
ISDN TEI negotiation fails when Layer 2 is not activated. ISDN TEI negotiation on Layer 2 (and consequently ISDN calls on Layer 3) may fail on a Cisco 836 router when Layer 1 is active and Layer 2 is not activated.
•
CSCin77315—EZVPN: crash in map_db_check_acl.
Easy Virtual Private Network (EZVPN) crashes while reconnecting.
•
CSCee66832—The show ip access-list command does not show configured extended access-list.
The output of the show ip access-list command does not show extended access lists.
•
CSCin77426—Crypto map entries not cleared for dialer, EZVPN halts at SS_OPEN.
•
CSCee01865—BADSHARE tracebacks seen when packet errors occur in hardware crypto.
•
CSCin82407
Cisco Internetwork Operating System (IOS) Software release trains 12.2T, 12.3 and 12.3T may contain vulnerabilities in processing certain Internet Key Exchange (IKE) Xauth messages when configured to be an Easy VPN Server.
Successful exploitation of these vulnerabilities may permit an unauthorized user to complete authentication and potentially access network resources.
This advisory will be posted to http://www.cisco.com/warp/public/707/cisco-sa-20050406-xauth.shtml
•
CSCef43691
A document that describes how the Internet Control Message Protocol (ICMP) could be used to perform a number of Denial of Service (DoS) attacks against the Transmission Control Protocol (TCP) has been made publicly available. This document has been published through the Internet Engineering Task Force (IETF) Internet Draft process, and is entitled "ICMP Attacks Against TCP" (draft-gont-tcpm-icmp-attacks-03.txt).
These attacks, which only affect sessions terminating or originating on a device itself, can be of three types:
1. Attacks that use ICMP "hard" error messages
2. Attacks that use ICMP "fragmentation needed and Don't Fragment (DF) bit set" messages, also known as Path Maximum Transmission Unit Discovery (PMTUD) attacks
3. Attacks that use ICMP "source quench" messagesSuccessful attacks may cause connection resets or reduction of throughput in existing connections, depending on the attack type.
Multiple Cisco products are affected by the attacks described in this Internet draft.
Cisco has made free software available to address these vulnerabilities. In some cases there are workarounds available to mitigate the effects of the vulnerability.
This advisory is posted at http://www.cisco.com/warp/public/707/cisco-sa-20050412-icmp.shtml.
The disclosure of these vulnerabilities is being coordinated by the National Infrastructure Security Coordination Centre (NISCC), based in the United Kingdom. NISCC is working with multiple vendors whose products are potentially affected. Its posting can be found at: http://www.niscc.gov.uk/niscc/docs/re-20050412-00303.pdf?lang=en.
•
CSCef44225
A document that describes how the Internet Control Message Protocol (ICMP) could be used to perform a number of Denial of Service (DoS) attacks against the Transmission Control Protocol (TCP) has been made publicly available. This document has been published through the Internet Engineering Task Force (IETF) Internet Draft process, and is entitled "ICMP Attacks Against TCP" (draft-gont-tcpm-icmp-attacks-03.txt).
These attacks, which only affect sessions terminating or originating on a device itself, can be of three types:
1. Attacks that use ICMP "hard" error messages
2. Attacks that use ICMP "fragmentation needed and Don't Fragment (DF) bit set" messages, also known as Path Maximum Transmission Unit Discovery (PMTUD) attacks
3. Attacks that use ICMP "source quench" messagesSuccessful attacks may cause connection resets or reduction of throughput in existing connections, depending on the attack type.
Multiple Cisco products are affected by the attacks described in this Internet draft.
Cisco has made free software available to address these vulnerabilities. In some cases there are workarounds available to mitigate the effects of the vulnerability.
This advisory is posted at http://www.cisco.com/warp/public/707/cisco-sa-20050412-icmp.shtml.
The disclosure of these vulnerabilities is being coordinated by the National Infrastructure Security Coordination Centre (NISCC), based in the United Kingdom. NISCC is working with multiple vendors whose products are potentially affected. Its posting can be found at: http://www.niscc.gov.uk/niscc/docs/re-20050412-00303.pdf?lang=en.
Open Caveats - Cisco IOS Release 12.3(8)YA
This section documents possible unexpected behavior by Cisco IOS Release 12.4(11)XJ1 and describes only severity 1 and 2 caveats and select severity 3 caveats.
•
CSCee73477—Spurious access at show_ip2access.
Traceback may be seen when show ip access-list command is given, when named access lists are configured.
Workaround
Use numbered access lists.
•
CSCee83305—Spurious access @dialer_redial_initiate found when configured as BRI.
Related Documentation
The following sections describe the documentation available for the Cisco 800 and SOHO 90 series routers. These documents consist of hardware and software installation guides, Cisco IOS configuration guides and command references, system error messages, feature modules, and other documents.
Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on Cisco.com and http://www.cisco.com/univercd/home/index.htm.
Use these release notes with these documents:
Release-Specific Documents
The following documents are specific to Cisco IOS Release 12.3 and are located on Cisco.com and http://www.cisco.com/univercd/home/index.htm:
•
Cross-Platform Release Notes for Cisco IOS Release 12.3(8)T
On Cisco.com at:
Products and Solutions: Cisco IOS Software: Cisco IOS Software Releases 12.3: Instructions and Guides: Release Notes
On http://www.cisco.com/univercd/home/index.htm at:
Cisco IOS Software: Cisco IOS Release 12.3: Release Notes: Cross-Platform Release Notes
Note
Cross-Platform Release Notes for Cisco IOS Release 12.3T are located on Cisco.com at or on http://www.cisco.com/univercd/home/index.htm at Cisco IOS Software: Cisco IOS Release 12.3: Release Notes: Cisco IOS Release 12.3T.
•
Product bulletins, field notices, and other release-specific documents at http://www.cisco.com/univercd/home/index.htm
•
Caveats for Cisco IOS Release 12.3
As a supplement to the caveats listed in these release notes, see Caveats for Cisco IOS Release 12.3 and Caveats for Cisco IOS Release 12.3T, which contains caveats applicable to all platforms for all maintenance releases of Cisco IOS Release 12.3 and Cisco IOS Release 12.3T.
On Cisco.com at:
Products & Solutions: IOS Software: Cisco IOS Software Releases 12.3: Instructions and Guides: Release Notes: Release Notes for Cisco IOS Release 12.3, Part 5: Caveats
On http://www.cisco.com/univercd/home/index.htm at:
Cisco IOS Software: Cisco IOS Release 12.3: Release Notes: Caveats
•
If you have an account on Cisco.com, you can also use the Bug Toolkit to find select caveats of any severity. To reach the Bug Toolkit, log in to Cisco.com and click Products and Solutions: Cisco IOS Software: Cisco IOS Software Releases 12.3: Troubleshooting: Bug Toolkit. Another option is to go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Platform-Specific Documents
These documents are available for the Cisco 800 and SOHO 90 series routers:
On Cisco.com at:
Technical Documentation: Routers: Fixed Config. Access Routers: <platform_name>
On http://www.cisco.com/univercd/home/index.htm at:
Product Documentation: Routers: Fixed Config. Access Routers: <platform_name>
Cisco Feature Navigator
Cisco IOS software is packaged in feature sets that are supported on specific platforms. To obtain updated information regarding platform support for this feature, access Cisco Feature Navigator. Cisco Feature Navigator dynamically updates the list of supported platforms as new platform support is added for the feature.
Cisco Feature Navigator is a web-based tool that enables you to quickly determine which Cisco IOS software images support a specific set of features and which features are supported in a specific Cisco IOS image. You can search by feature or release. Under the release section, you can compare releases side by side to display both the features unique to each software release and the features in common.
To access Cisco Feature Navigator, you must have an account on Cisco.com. If you have forgotten or lost your account information, send a blank e-mail to cco-locksmith@cisco.com. An automatic check will verify that your e-mail address is registered with Cisco.com. If the check is successful, account details with a new random password will be e-mailed to you. Qualified users can establish an account on Cisco.com by following the directions found at this URL:
http://tools.cisco.com/RPF/register/register.do
Cisco Feature Navigator is updated regularly when major Cisco IOS software releases and technology releases occur. For the most current information, go to the Cisco Feature Navigator home page at the following URL:
http://tools.cisco.com/ITDIT/CFN/jsp/index.jsp
Cisco IOS Software Documentation Set
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents.
Documentation Modules
Each module in the Cisco IOS documentation set consists of one or more configuration guides and one or more corresponding command references. Chapters in a configuration guide describe protocols, configuration tasks, and Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
On Cisco.com at:
Products and Solutions: Cisco IOS Software: Cisco IOS Releases 12.3: Instructions and Guides
On http://www.cisco.com/univercd/home/index.htm at:
Cisco IOS Software: Cisco IOS Release 12.3: Configuration Guides and Command References
Cisco IOS Release 12.3 Documentation Set Contents
Table 9 lists the contents of the Cisco IOS Release 12.3 software documentation set, which is available in electronic form and in printed form if ordered.
On Cisco.com at:
Products and Solutions: Cisco IOS Software: Cisco IOS Releases 12.3: Instructions and Guides
On http://www.cisco.com/univercd/home/index.htm at:
Cisco IOS Software: Cisco IOS Release 12.3
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
•
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).
Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
•
Report security vulnerabilities in Cisco products.
•
Obtain assistance with security incidents that involve Cisco products.
•
Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
•
Emergencies — security-alert@cisco.com
•
Nonemergencies — psirt@cisco.com
Tip
We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an emergency, you can also reach PSIRT by telephone:
•
1 877 228-7302
•
1 408 525-6532
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
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Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
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Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
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iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
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Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
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World-class networking training is available from Cisco. You can view current offerings at this URL:
http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
CCSP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0411R)
Copyright © 2005 Cisco Systems, Inc. All rights reserved.



