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Cisco IOS Software Releases 12.3 Special and Early Deployments

Cisco 1700 Series - Cisco IOS Release 12.3(2)XC

Table Of Contents

Release Notes for the Cisco 1700 Series Routers for Cisco IOS Release 12.3(2)XC

Contents

System Requirements

Memory Requirements

Hardware Supported

Determining the Software Version

Upgrading to a New Software Release

Feature Set Tables

New and Changed Information

New Hardware Features in Release 12.3(2)XC

WIC-4ESW (4-Port Ethernet Switch WIC)

New Software Features in Release 12.3(2)T

Limitations

WIC-4ESW (4-Port Ethernet Switch WIC)

Caveats

Resolved Caveats - Release 12.3(2)XC

Open Caveats for Release 12.3(2)XC

Related Documentation

Release-Specific Documents

Platform-Specific Documents

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center

Obtaining Additional Publications and Information


Release Notes for the Cisco 1700 Series Routers for Cisco IOS Release 12.3(2)XC


September 29, 2003

These release notes describe new features and significant software components for the Cisco 1700 series routers that support the Cisco IOS Release 12.3(2)T, up to and including Release 12.3(2)XC. These release notes are updated as needed to describe new memory requirements, new features, new hardware support, software platform deferrals, microcode or modem code changes, related document changes, and any other important changes. Use these release notes with the Cross-Platform Release Notes for Cisco IOS Release 12.3(2)T located on Cisco.com and the Documentation CD.

For a list of the software caveats that apply to Release 12.3(2)XC, see the "Caveats" section and Caveats for Cisco IOS Release 12.3(2)T. The online caveats document is updated for every maintenance release and is located on Cisco.com and the Documentation CD.

Contents

These release notes include the following topics:

System Requirements

New and Changed Information

Limitations

Caveats

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

Obtaining Additional Publications and Information

System Requirements

This section describes the system requirements for Release 12.3(2)XC and includes the following sections:

Memory Requirements

Hardware Supported

Determining the Software Version

Upgrading to a New Software Release

Feature Set Tables

Memory Requirements

Table 1 describes the memory requirements for the Cisco IOS feature sets supported by the Cisco IOS Release 12.3(2)XC on the Cisco 1700 series routers.

Table 1 Recommended Memory for the Cisco 1700 Series Routers1 —Legacy Images  

Platform
Image Name
Feature Set
Image
Flash Memory
DRAM

Cisco 17102

Cisco 1710 IOS IP/IPX/AT/IBM/ FW/IDS PLUS IPSEC 3DES

IP/IPX/AT/IBM/
FW/IDS PLUS IPSEC 3DES

c1710-bk9no3r2sy-mz

16 MB

64 MB

Cisco 1710 IOS IP/FW/IDS PLUS IPSEC 3DES

IP/FW/IDS PLUS IPSEC 3DES

c1710-k9o3sy-mz

16 MB

64 MB

Cisco 1751, Cisco 1751-V, and Cisco 1760

Cisco 1700 IOS IP/ADSL/VOX PLUS

IP/ADSL/VOX PLUS

c1700-sv8y7-mz

32 MB

96 MB

Cisco 1700 IOS IP/ADSL/VOX/ FW/IDS PLUS IPSEC 3DES

IP/ADSL/VOX/FW/
IDS PLUS IPSEC 3DES

c1700-k9o3sv8y7-mz

32 MB

96 MB

Cisco 1700 IOS IP/ADSL/IPX/AT/ IBM/VOX/FW/ IDS PLUS IPSEC 3DES

IP/ADSL/IPX/AT/
IBM/VOX/FW/IDS PLUS IPSEC 3DES

c1700-bk9no3r2sv8y7-mz

32 MB

96 MB

Cisco 1701, Cisco 1721, Cisco 1751, Cisco 1751-V, and Cisco 1760

Cisco 1700 IOS IP/ADSL PLUS

IP/ADSL PLUS

c1700-sy7-mz

16 MB

64 MB

Cisco 1720,Cisco 1721, Cisco 1751, Cisco 1751-V, and Cisco 1760

Cisco 1700 IOS IP

IP

c1700-y-mz

16 MB

48 MB

Cisco 1701,Cisco 1721, Cisco 1751, Cisco 1751-V, and Cisco 1760

Cisco 1700 IOS IP/ADSL/IPX/AT/ IBM PLUS

IP/ADSL/IPX/AT/
IBM PLUS

c1700-bnr2sy7-mz

16 MB

64 MB

Cisco 1701, Cisco 1711, Cisco 1712,Cisco 1721, Cisco 1751-V, and Cisco 1760

Cisco 1700 IOS IP/ADSL/IPX/AT/ IBM/FW/IDS PLUS IPSEC 3DES

IP/ADSL/IPX/AT/
IBM/FW/IDS PLUS IPSEC 3DES

c1700-bk9no3r2sy7-mz

32 MB

96 MB

Cisco 1701, Cisco 1720, Cisco 1721, Cisco 1751, Cisco 1751-V, and Cisco 1760

Cisco 1700 IOS IP/ADSL

IP/ADSL

c1700-y7-mz

16 MB

48 MB

Cisco 1701, Cisco 1711,Cisco 1712,Cisco 1721, Cisco 1751, Cisco 1751-V, and Cisco 1760

Cisco 1700 IOS IP/ADSL/FW/IDS PLUS IPSEC 3DES

IP/ADSL/FW/IDS PLUS IPSEC 3DES

c1700-k9o3sy7-mz

16 MB

64 MB

1 The WIC-4ESW is supported only on the Cisco 1721, 1751, 1751-V, and 1760 routers.

2 The Cisco 1710 router does not support Security Device Manager (SDM).


Table 2 Recommended Memory for the Cisco 1700 Series Routers1 —Cross-Platform Images  

Platform
Image Name
Feature Set2
Image
Flash Memory
DRAM

Cisco 1701, Cisco 1721, Cisco 1751, Cisco 1751-V, and Cisco 1760

Cisco 1700 IOS IP BASE

IP BASE

c1700-ipbase-mz

16 MB

64 MB

Cisco 1751, Cisco 1751-V, and Cisco 1760

Cisco 1700 IOS IP VOICE

IP VOICE

c1700-ipvoice-mz

32 MB

96 MB

Cisco 1701, Cisco 1721, Cisco 1751, Cisco 1751-V, and Cisco 1760

Cisco 1700 IOS ENTERPRISE BASE

ENTERPRISE BASE

c1700-entbase-mz

16 MB

64 MB

Cisco 1701, Cisco 1711, Cisco 1712, Cisco 1721, Cisco 1751, Cisco 1751-V, and Cisco 1760

Cisco 1700 IOS ADVANCED SECURITY

ADVANCED SECURITY

c1700-advsecurityk9-mz

16 MB

64 MB

Cisco 1701, Cisco 1721, Cisco 1751, Cisco 1751-V, and Cisco 1760

Cisco 1700 IOS SP SERVICES

SP SERVICES

c1700-spservicesk9-mz

32 MB

96 MB

Cisco 1701, Cisco 1721, Cisco 1751, Cisco 1751-V, and Cisco 1760

Cisco 1700 IOS ENTERPRISE SERVICES

ENTERPRISE SERVICES

c1700-entservicesk9-mz

32 MB

96 MB

Cisco 1701, Cisco 1721, Cisco 1751, Cisco 1751-V, and Cisco 1760

Cisco 1700 IOS ADVANCED IP SERVICES

ADVANCED IP SERVICES

c1700-advipservicesk9-mz

32 MB

96 MB

Cisco 1701, Cisco 1711, Cisco 1712, Cisco 1721, Cisco 1751, Cisco 1751-V, and Cisco 1760

Cisco 1700 IOS ADVANCED ENTERPRISE SERVICES

ADVANCED ENTERPRISE SERVICES

c1700-adventerprisek9-mz

32 MB

96 MB

1 The WIC-4ESW is supported only on the Cisco 1721, 1751, 1751-V, and 1760 routers.

2 Refer to the product bulletin "Cisco IOS Software Release 12.3 Mainline and 12.3T Feature Sets for Cisco 1700 Series Routers.


Hardware Supported

Cisco IOS Release 12.3(2)XC supports the following Cisco 1700 series routers:

Cisco 1701 router

Cisco 1710 router

Cisco 1711 router

Cisco 1712 router

Cisco 1720 router

Cisco 1721 router

Cisco 1751 and 1751-V routers

Cisco 1760

The Cisco 1701, Cisco 1710, Cisco 1711, Cisco 1712, Cisco 1720, and Cisco 1721routers run data images only. The Cisco 1751, Cisco 1751-V, and Cisco 1760 routers run data or data-and-voice images, providing digital and analog voice support. The Cisco 1711 and Cisco 1712 routers run select IPSec Triple Data Encryption Standard (3DES) images only (the Cisco 1700 IOS IP/ADSL/IPX/AT/IBM/FW/IDS PLUS IPSEC 3DES, the Cisco 1700 IOS IP/ADSL/FW/IDS PLUS IPSEC 3DES, the Cisco 1700 Advanced Security, and the Cisco 1700 Advanced Enterprise Services images).

For descriptions of existing hardware features and supported modules, see the hardware installation guides, configuration and command reference guides, and additional documents specific to the Cisco 1700 series routers, which are available on Cisco.com and the Documentation CD at the following location:

http://www.cisco.com/univercd/cc/td/doc/product/access/acs_mod/1700/index.htm 

This URL is subject to change without notice. If it changes, point your web browser to Cisco.com, and click the following path:

Cisco Product DocumentationAccess Servers and Access RoutersModular  Access RoutersCisco 1700 Series Routers<platform_name>

Determining the Software Version

To determine which version of Cisco IOS software is currently running on your Cisco 1700 series router, log in to the router and enter the show version EXEC command. The following sample output from the show version command indicates the version number.

router> show version
Cisco Internetwork Operating System Software
IOS (tm) C1700 Software (C1700-NY-MZ), Version 12.3(2)XC, EARLY DEPLOYMENT RELEASE 
SOFTWARE (fc1)
Synched to technology version 12.3(1.6)T

Upgrading to a New Software Release

For general information about upgrading to a new software release, refer to the Software Installation and Upgrade Procedures located at http://www.cisco.com/warp/public/130/upgrade_index.shtml.

Feature Set Tables

The Cisco IOS software is packaged in feature sets consisting of software images, depending on the platform. Each feature set contains a specific set of Cisco IOS features. Release 12.3(2)XC supports the same feature sets as Releases 12.3 and 12.3(2)T, but Release 12.3(2)XC includes new features supported by the Cisco 1700 series routers.


Caution The Cisco IOS images with strong encryption (including, but not limited to, 168-bit [3DES] data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States will likely require an export license. Customer orders can be denied or subject to delay as a result of United States government regulations. When applicable, the purchaser/user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com.

Table 3 through Table 6 lists the feature and feature sets supported in the Cisco IOS Release 12.3(2)XC.

The tables use the following conventions:

Yes—The feature is supported in the software image.

No—The feature is not supported in the software image.

In—The number in the "In" column indicates the Cisco IOS release in which the feature was introduced. For example, "12.3(2)XC" means that the feature was introduced in 12.3(2)XC. If a cell in this column is empty, the feature was included in a previous release or in the initial base release.


Note These feature set tables contain only a selected list of features, which are cumulative for Release 12.3(2)nn early deployment releases only (nn identifies each early deployment release). The tables do not list all features in each image—additional features are listed in Cross-Platform Release Notes for Cisco IOS Release 12.3(2)T and Release 12.3(2)T Cisco IOS documentation.


Table 3 Feature List by Cisco 1700 Legacy Feature Set for Cisco 1751, 1751-V, and 1760 Routers 

Feature
In
Feature Set
IP/ADSL/VOX PLUS
IP/ADSL/VOX/
FW/IDS PLUS IPSEC 3DES
IP/ADSL/IPX/AT/IBM/VOX/FW/IDS PLUS IPSEC 3DES

WIC-4ESW (4-Port Ethernet Switch WIC)

12.3(2)XC

Yes

Yes

Yes


Table 4 Feature List by Cisco 1700 Legacy Feature Set for Cisco 1721, 1751, 1751-V, and 1760 Routers 

Feature
In
Feature Set
IP
IP/ADSL
IP/ADSL PLUS
IP/ADSL/IPX/AT/
IBM PLUS
IP/ADSL/FW/IDS PLUS IPSEC 3DES
IP/ADSL/IPX/AT/IBM/FW/
IDS PLUS IPSEC 3DES

WIC-4ESW (4-Port Ethernet Switch WIC)

12.3(2)XC

Yes

Yes

Yes

Yes

Yes

Yes


Table 5 Feature List by Cross-Platform Feature Set for Cisco 1751, 1751-V, and 1760 Routers 

Feature
In
Feature Set
IP VOICE

WIC-4ESW (4-Port Ethernet Switch WIC)

12.3(2)XC

Yes


Table 6, Part 1 Feature List by Cross-Platform Feature Set for Cisco 1721, 1751, 1751-V, and 1760 Routers 

Feature
In
Feature Set
ADVANCED IP SERVICES
SP SERVICES
ENTERPRISE SERVICES
ADVANCED ENTERPRISE SERVICES
IP BASE

WIC-4ESW (4-Port Ethernet Switch WIC)

12.3(2)XC

Yes

Yes

Yes

Yes

Yes


Table 6, Part 2 Feature List by Cross-Platform Feature Set for Cisco 1721, 1751, 1751-V, and 1760 Routers 

Feature
In
Feature Set
ENTERPRISE BASE
ADVANCED SECURITY

WIC-4ESW (4-Port Ethernet Switch WIC)

12.3(2)XC

Yes

Yes


New and Changed Information

The following sections list the new hardware features supported by the Cisco 1700 series routers for Release 12.3(2)XC.

New Hardware Features in Release 12.3(2)XC

The following sections describe the new hardware features supported by the Cisco 1700 series routers for Release 12.3(2)XC.

WIC-4ESW (4-Port Ethernet Switch WIC)

The WIC-4ESW (4-Port Ethernet Switch WAN interface card [WIC]) is a new four-port managed 10/100 Base-T Layer 2 switch in a WIC form factor. The switch supports IEEE 802.1D spanning tree algorithm and can be used to connect upto four LANs or up to 16 IEEE 802.1Q based virtual LANs.

New Software Features in Release 12.3(2)T

For information regarding the features supported in the Cisco IOS Release 12.3(2)T, refer to the Cross-Platform Release Notes and New Feature Documentation links at the following location on Cisco.com:

http://www.cisco.com/univercd/cc/td/doc/product/software/ios123/123relnt/xprn123/index.htm 

This URL is subject to change without notice. If it changes, point your web browser to Cisco.com, and click the following path:

Service & Support: Technical Documents: Cisco IOS Software: Release 12.3: Release Notes:  Cross-Platform Release Notes (Cisco IOS Release 12.3(2)T) 

Limitations

The following sections describe limitations concerning the new hardware and software features supported by the Cisco 1700 series routers for Release 12.3(2)XC.

WIC-4ESW (4-Port Ethernet Switch WIC)

The following features are not supported on WIC-4ESW card:

VLAN trunking protocols (server and client modes, and transparent mode, Version 2) and Spanning Tree Protocol (STP) backbone fast

STP portfast Bridge Protocol Data Unit (BPDU) guard

STP uplink fast

STP Root Guard

STP Unidirectional Link Detection (UDLD)

Port security

Protected port

802.1x port-based authentication

Storm control

Switched Port Analyzer (SPAN)

Internet Group Management Protocol (IGMP) Snooping

802.1P priority override

MAC address table commands

EtherChannel

Enable or disable per port based on unknown unicast or multicast flooding

Multicast groups

IP multicast support

Cisco Group Management Protocol (CGMP) client, CGMP fast-leave

Dynamic access ports

Dynamic trunk protocol

Dynamic VLANs

Voice VLANs

General Attribute Registration Protocol (GARP), GARP Multicast Registration Protocol (GMRP), and GARP VLAN Registration Protocol (GVRP)

Cisco Inter-Switch Link (ISL) tagging (the chip does not support ISL)

Layer 3 onboard switching

Monitoring of VLANs

Multi-VLAN ports network port

Shared STP instances

VLAN-based SPAN

VLAN Query Protocol (VQP)

VTP pruning protocol

Web-based management interface

Remote Monitoring (RMON)

Caveats

Caveats describe unexpected behavior or defects in the Cisco IOS software releases. Severity 1 caveats are the most serious caveats, severity 2 caveats are less serious, and severity 3 caveats are the least serious of these three severity levels.

Caveats in Cisco IOS Release 12.3(2)T are also in Release 12.3(2)XC. For information on caveats in Cisco IOS Release 12.3(2)T, refer to the Caveats for Cisco IOS Release 12.3(2)T document. This document lists severity 1 and 2 caveats; the documents are located on Cisco.com and the Documentation CD.


Note If you have an account with Cisco.com, you can also use the Bug Toolkit to find select caveats of any severity. To reach the Bug Toolkit, log in to Cisco.com and click Service & Support: Technical Assistance Center: Tool Index: Bug Toolkit. Another option is to go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl


Resolved Caveats - Release 12.3(2)XC

This section documents possible unexpected behavior by Cisco IOS Release 12.3(2)XC and describes only severity 1 and 2 caveats and selected severity 3 caveats.

CSCed27956

TCP checks should verify ack sequence number.

A vulnerability in the Transmission Control Protocol (TCP) specification (RFC793) has been discovered by an external researcher. The successful exploitation enables an adversary to reset any established TCP connection in a much shorter time than was previously discussed publicly. Depending on the application, the connection may get automatically re-established. In other cases, a user will have to repeat the action (for example, open a new Telnet or SSH session). Depending upon the attacked protocol, a successful attack may have additional consequences beyond terminated connection which must be considered. This attack vector is only applicable to the sessions which are terminating on a device (such as a router, switch, or computer) and not to the sessions that are only passing through the device (for example, transit traffic that is being routed by a router). In addition, this attack vector does not directly compromise data integrity or confidentiality.

All Cisco products which contain TCP stack are susceptible to this vulnerability.

This advisory is available at http://www.cisco.com/warp/public/707/cisco-sa-20040420-tcp-ios.shtml, and it describes this vulnerability as it applies to Cisco products that run Cisco IOS® software.

A companion advisory that describes this vulnerability for products that do not run Cisco IOS software is available at http://www.cisco.com/warp/public/707/cisco-sa-20040420-tcp-nonios.shtml.

CSCed38527

TCP checks should verify ack sequence number.

A vulnerability in the Transmission Control Protocol (TCP) specification (RFC793) has been discovered by an external researcher. The successful exploitation enables an adversary to reset any established TCP connection in a much shorter time than was previously discussed publicly. Depending on the application, the connection may get automatically re-established. In other cases, a user will have to repeat the action (for example, open a new Telnet or SSH session). Depending upon the attacked protocol, a successful attack may have additional consequences beyond terminated connection which must be considered. This attack vector is only applicable to the sessions which are terminating on a device (such as a router, switch, or computer) and not to the sessions that are only passing through the device (for example, transit traffic that is being routed by a router). In addition, this attack vector does not directly compromise data integrity or confidentiality.

All Cisco products which contain TCP stack are susceptible to this vulnerability.

This advisory is available at http://www.cisco.com/warp/public/707/cisco-sa-20040420-tcp-ios.shtml, and it describes this vulnerability as it applies to Cisco products that run Cisco IOS® software.

A companion advisory that describes this vulnerability for products that do not run Cisco IOS software is available at http://www.cisco.com/warp/public/707/cisco-sa-20040420-tcp-nonios.shtml.

Open Caveats for Release 12.3(2)XC

Only one WIC-4ESW card can be installed on a Cisco 1700 series router.

Currently the WIC-4ESW card is supported only on Cisco 1721, 1751, 1751-V, and 1760 routers.

The WIC-4ESW card cannot be used in a voice interface card (VIC) slot.

If WIC-4ESW is used with n Cisco IOS image that does not support it, the Link LED does not light, and an error message appears, indicating an unrecognized WIC. This does not damage the router or the WIC-4ESW card. The following error message is displayed:

"00:00:05 PQUICC-1-UNKNOWN_WIC:PQUICC(0), WIC card has an unknown ID of 0xFF."

The router cannot use TFTP over the Cisco WIC-4ESW Ethernet connection until the router completes the boot process.

This interface is not supported in the ROM Monitor; therefore, a TFTP download cannot be performed by using the interface in ROM Monitor mode.

The 10/100 Fast Ethernet interfaces support TFTP download in ROM monitor mode. We suggest you connect the 10/100 Fast Ethernet interface to the side of the network that provides the image.

ConfigMaker does not recognize the WIC-4ESW card.

The WIC-4ESW switches packets between switch ports at line rates of 10 Mbps or 100 Mbps, including VLAN traffic. Inter-VLAN traffic and routed traffic that require processing by the host CPU are limited to 10 Mbps (full duplex), because the CPU Ethernet port is operating at 10 Mbps.

Related Documentation

The following sections describe the documentation available for the Cisco 1700 series routers. Typically, these documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents. Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on Cisco.com and the Documentation CD.

Use these release notes with the documents listed in the following sections:

Release-Specific Documents

Platform-Specific Documents

Release-Specific Documents

The following documents are specific to Release 12.3 and apply to Release 12.3(2)XC. They are located on Cisco.com and the Documentation CD (under the heading Service & Support):

To reach the Cross-Platform Release Notes for Cisco IOS Release 12.3(2)T, click this path:

Technical Documents: Cisco IOS Software: Release 12.3: Release Notes: Cisco IOS  Release 12.3(2)T 

To reach product bulletins, field notices, and other release-specific documents, click this path:

Technical Documents: Product Bulletins 

To reach the Caveats for Cisco IOS Release 12.3 and Caveats for Cisco IOS Release 12.3(2)T documents, which contain caveats applicable to all platforms for all maintenance releases of Release 12.3, click this path:

Technical Documents: Cisco IOS Software: Release 12.3: Caveats 


Note If you have an account with Cisco.com, you can also use the Bug Toolkit to find selected caveats of any severity. To reach the Bug Toolkit, log in to Cisco.com, and click Service & Support: Technical Assistance Center: Tool Index: Bug Toolkit. Another option is to go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl


Platform-Specific Documents

Hardware installation guides, configuration and command reference guides, and additional documents specific to the Cisco 1700 series routers are available on Cisco.com and the Documentation CD at the following location:

http://www.cisco.com/univercd/cc/td/doc/product/access/acs_mod/1700/index.htm 

This URL is subject to change without notice. If it changes, point your web browser to Cisco.com, and click the following path:

Cisco Product Documentation: Access Servers and Access Routers: Modular Access RoutersCisco 1700 Series Routers: <platform_name>

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/go/packet

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private Internets and Intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html