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Cisco 7600 Mobile Wireless Home Agent

Release Notes for the Cisco Mobile Wireless Home Agent 2.0 Feature for IOS Release 12.3(7)XJ

Table Of Contents

Release Notes for the Cisco Home Agent 2.0 Feature in Cisco IOS Release 12.3(7)XJ

Contents

Introduction

System Requirements

Memory Requirements

Hardware Supported

Software Compatibility

Determining the Software Version

Upgrading to a New Software Release

MIBs

Cisco IOS Feature Sets

Caveats

Open Caveats

Related Documentation

Release-Specific Documents

Platform-Specific Documents

Feature Modules

Cisco IOS Software Documentation Set

Documentation Modules

Release 12.3 Documentation Set

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for the Cisco Home Agent 2.0 Feature in Cisco IOS Release 12.3(7)XJ


May 2004

Cisco IOS Release 12.3(7)XJ is a special release that is based on Cisco IOS Release12.3, with the addition of enhancements to the Cisco Mobile Wireless Home Agent feature. The Cisco IOS Release 12.3(7)XJ is a release optimized for the Cisco Mobile Wireless Home Agent Release 2.0 feature on the Cisco 7206VXR router platform, and for the Cisco Multi-Processor WAN Application Module on the Cisco 6500 Catalyst Switch platform, and the 7600 Internet Router platform.

Contents

These release notes include important information and caveats for the Cisco Mobile Wireless Home Agent software feature provided in Cisco IOS 12.3(7)XJ for the Cisco 7206 series router platform, and the MWAM Processor on the Catalyst 6500 and 7600 Series Switch platforms.

Caveats for Cisco IOS Releases 12.3 can be found on Cisco.com at:

http://www.cisco.com/en/US/products/sw/iosswrel/ps5187/prod_release_notes_list.html

Release notes for Cisco 7000 Family for Release 12.3T can be found on Cisco.com at:

http://www.cisco.com/en/US/products/sw/iosswrel/ps5207/prod_release_notes_list.html

Release notes for the Cisco 6000 and 7600 Family for 12.3T can be found on Cisco.com at:

http://www.cisco.com/en/US/products/sw/iosswrel/ps5207/prod_release_notes_list.html

This release note includes the following topics:

Introduction

System Requirements

Caveats

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

Introduction

The Cisco Mobile Wireless Home Agent (HA) maintains mobile user registrations and tunnels packets destined for the mobile to the PDSN/FA. It supports reverse tunneling, and can securely tunnel packets to the PDSN using IPSec. Broadcast packets are not tunneled. Additionally, the HA performs both static and dynamic home address assignment for the mobile. Home address assignment can be from address pools configured locally, through either DHCP, ODSP, or AAA server access.

System Requirements

This section describes the system requirements for Cisco IOS Release 12.3(7)XJ:

Memory Requirements

Hardware Supported

Software Compatibility

Determining the Software Version

Upgrading to a New Software Release

MIBs

Memory Requirements

Table 1 shows the memory requirements for the Cisco Mobile Wireless Home Agent Software Feature Set that supports the Cisco 7206 router, and the MWAM on the 6500 Catalyst Switch and 7600 Router. The table also lists the memory requirements for the IP Standard Feature Set (for the Cisco Mobile Wireless Home Agent [HA]).

Table 1 Memory Requirements for the Cisco 7206 Router and the MWAM on the 6500 Catalyst Switch and 7600 Router

Platform
Software
Feature Set
Image Name
Flash
Memory
Required
DRAM
Memory
Required
Runs
From
Cisco 7206VXR Router NPE-400

Home Agent Software Feature Set

c7200-h1ik9s-mz c7200-h1is-mz

20 MB

512 MB

RAM

Cisco 7206VXR NPE-G1

Home Agent Software Feature Set

c7200-h1ik9s-mz c7200-h1is-mz

20 MB

1 Gigabyte

RAM

Cisco 6500 Catalyst Switch

Home Agent Software Feature Set

svcmwam-h1is-mz c6svc-5mwam-h1is-b21_10.123-7.XJ.bin

(This is a bundled image)

40MB

512MB

RAM

Cisco 7600 Internet Router

Home Agent Software Feature

svcmwam-h1is-mz c6svc-5mwam-h1is-b21_10.123-7.XJ.bin

(This is a bundled image)

40MB

512MB

RAM


Hardware Supported

The Cisco IOS Release 12.3(7)XJ is a release optimized for the Cisco Home Agent Release 2.0 feature on the Cisco 7206VXR router platform, and for the Cisco Multi-Processor WAN Application Module on the Cisco 6500 Catalyst Switch platform and the 7600 Internet Router platform.

For recommended hardware configuration, and for a complete list of supported interfaces on the 7200 platform, refer to the 12.3(7)XJ Product Bulletin. If you require a different configuration you should consult with your Cisco representative before you order.

The recommended hardware configuration for Home Agent Release 2.0 is based on a Catalyst 6500 or 7600 chassis with a SUP2/MSFC2, and 512 MB of DRAM.

A Cisco IPSec Services Module (VPNSM) is required for hardware support of IPSec. VAMII is used for 7200 and the Cisco IPSec VPN Services Module is used for 6500/7600.

For a complete list of interfaces supported on 6500 and 7600 platforms, please refer to the on-line product information at Cisco.com home page. For hardware details on the 6500 and 7600 platforms, please refer to the Catalyst 6500 product specifications at http://www.cisco.com/en/US/products/hw/switches/ps708/index.html.

Software Compatibility

Cisco IOS Release 12.3(7)XJ is a special release that is developed on Cisco IOS Release 12.3.

Cisco IOS Release 12.3(7)XJ supports the same features that are in Cisco IOS Release 12.3, with the addition of the Cisco Home Agent Release 2.0 feature.

Determining the Software Version

To determine the version of Cisco IOS software running on your router, log in to the router and enter the show version EXEC command:

Router#show version
Cisco Internetwork Operating System Software
IOS (tm) MWAM Software (MWAM-H1IS-M), Version 12.3(7)XJ, EARLY DEPLOYMENT RELEASE SOFTWARE 
(fc1) Synched to technology version 12.3(7)T
TAC Support: http://www.cisco.com/tac
Copyright (c) 1986-2004 by cisco Systems, Inc.

Upgrading to a New Software Release

For information on upgrading to a new software release, see the product bulletin Cisco IOS Software Upgrade Ordering Instructions located at:

http://www.cisco.com/warp/public/cc/pd/iosw/prodlit/957_pp.htm

MIBs

Old Cisco Management Information Bases (MIBs) will be replaced in a future release. Currently, OLD-CISCO-* MIBs are being converted into more scalable MIBs—without affecting existing Cisco IOS products or NMS applications. You can update from deprecated MIBs to the replacement MIBs as shown in Table 2.

Table 2 Deprecated and Replacement MIBs 

Deprecated MIB
Replacement

OLD-CISCO-APPLETALK-MIB

RFC1243-MIB

OLD-CISCO-CHASSIS-MIB

ENTITY-MIB

OLD-CISCO-CPUK-MIB

To be decided

OLD-CISCO-DECNET-MIB

To be decided

OLD-CISCO-ENV-MIB

CISCO-ENVMON-MIB

OLD-CISCO-FLASH-MIB

CISCO-FLASH-MIB

OLD-CISCO-INTERFACES-MIB

IF-MIB CISCO-QUEUE-MIB

OLD-CISCO-IP-MIB

To be decided

OLD-CISCO-MEMORY-MIB

CISCO-MEMORY-POOL-MIB

OLD-CISCO-NOVELL-MIB

NOVELL-IPX-MIB

OLD-CISCO-SYS-MIB

(Compilation of other OLD* MIBs)

OLD-CISCO-SYSTEM-MIB

CISCO-CONFIG-COPY-MIB

OLD-CISCO-TCP-MIB

CISCO-TCP-MIB

OLD-CISCO-TS-MIB

To be decided

OLD-CISCO-VINES-MIB

CISCO-VINES-MIB

OLD-CISCO-XNS-MIB

To be decided


Cisco IOS Feature Sets

The Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Each feature set contains a specific set of Cisco IOS features.

Cisco IOS Release 12.3(7)XJ supports the same feature sets as Cisco Release 12.2, with the exceptions that Cisco Release 12.3(7)XJ includes the Cisco Home Agent Release 2.0 feature. The Home Agent  Release 2.0 feature is optimized for the Cisco 7206 router, the Cisco 6500 Catalyst Switch, and the 7600 Internet Router.


Caution Cisco IOS images with strong encryption (including, but not limited to 168-bit (3DES) data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay due to United States government regulations. When applicable, purchaser/user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com.

Caveats

Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious.

Caveats for Cisco IOS Releases 12.2 can be found on CCO at http://www.cisco.com/en/US/docs/ios/12_2/release/notes/122mcavs.html

The Open Caveats section lists open caveats that apply to the current release and might also apply to previous releases.


Note If you have an account with CCO, you can use Bug Toolkit to find caveats of any severity for any release. You can reach Bug Toolkit on Cisco.com at Cisco.com > Support > Support Tools > Bugs, or at http://tools.cisco.com/Support/BugToolKit.


Open Caveats

The following caveats are unresolved in Cisco Release 12.3(7)XJ:

CSCec80327—With NAI-based Debug Cond, AE Debugs Not Printed While Parsing RRQ

With NAI-based debug condition set, the debugs pertaining to Parsing of authentication extension in MIP RRQ are not printed.

The problem is observed when a NAI based condition is set to filter the debugs.

Workaround: either set the ip address based condition to filter debugs, or do not set any debug conditions.

CSCed24163—Standby Not Renewing Lease Time When Proxy DHCP is Configured

Once an active HA is reloaded, the standby HA is not able to renew the DHCP lease, and eventually the Mobile ip binding gets deleted on the HA.

On reload the active HA returns the address to the DHCP server. This happens after the standby renews the lease time, to which DHCP binding gets deleted from the Server; thus further renewals fail.

Workaround: none

CSCed91609—Memory Leak While Opening and Closing IPSEC Bindings

When bindings are brought up and torn down on IPSEC tunnels for an extended periods of time using multiple iterations, memory leak of 0.8MB to 1MB is seen.

When 235k bindings are opened and closed, a memory leak of 0.8 MB is observed in each iteration. The 235k bindings are opened over 40 IPSEC tunnels (and 40 Mobile IP tunnels).

Workaround: none

CSCed94849—RF-induced Lost Peer During Opening and Closing of MIP Bindings

When flapping (Open and Closing) of Mobile IP Bindings with ODAP, the RF lost its peer. This happens only under stress conditions.

Workaround: to avoid this problem, configure path-retransmit and assoc-transmit timeouts.

CSCed94887—Process Received Unknown Tracebacks Found During RF Lost its Peer

Flapping of MOIP bindings, RF lost its peer. After some time, process received unknown tracebacks observed on console.

Workaround: none.

CSCed95076—IPSEC Tunnel Goes Down After 5 Hours Even if Bindings Exist

When an HA that has MobileIP bindings, opened over different Mobile IP tunnels and also over different IPSEC tunnels, is left idle for 5 hours, the IPSEC tunnel goes down while Mobile IP binding and tunnel still exist.

Workaround: none.

CSCee10809—ODAP HA Redundancy: Subnet Not Synced on Lease Expiry

When ODAP with HA redundancy is configured, the subnets on the standby and active may not match as observed from show ip dhcp pool.

Workaround: clear the mismatched subnets manually using the clear ip dhcp pool pool-name

subnet command.

CSCee01788 —Clearing the VRF Routing Table Should Not Delete the MNs Address

Clearing the VRF routing table with the clear ip route command also deletes the route corresponding to the Mobile Node.

Workaround: Do not clear IP routes with the clear ip route command.

CSCee16186—Crypto Map Removed in Interface Configuration on Linkstate Changes

When an interface with crypto map has interface link state changes (for example, administratively shutting the interface, or link connectivity issues), crypto map is removed from the interface and the crypto map CLI is deleted from the interface. The crypto map command should not be removed from the interface.

Workaround: none.

CSCee18252—Active and Standby HA Reloads While Flapping MOIP Bindings

While flapping 100k bindings at 100 calls/sec, both active and standby HA reloaded.

The following sequence of events result in a reload of both Active and Standby HA:

a. Flap 100k sessions with 100 calls/sec.

b. After some time Active HA is reloaded from SUP.

c. Standby HA became active. Opening MIP Bindings.

d. Old Active HA became Standby.

e. After some time Both Standby and Active HA Crashed.

Workaround: none.

CSCee19678—Tracebacks on MWAM HA when interface is shut while running load test

When a Home Agent is handling calls and traffic to simulate background load conditions, and a processor acting as active is forcibly made standby by shutting down the interface, NULLIDB Trace backs will appear.

Workaround: do not shut the active interfaces, such as interface between the HA-FA, and the HA-RADIUS.

CSCee25439—Proxy DHCP: Active HA Reloads on Unconfig ip address on HSRP Interface

After you open a binding for a user with dhcp-proxy-client, the active HA reloads if you unconfigure the hsrp interface address.

The following conditions exist:

a. Bring up HA1 HA2 with Home Agent redundancy configured.

b. Configure Proxy dhcp client for a user for dynamic address allocation (with loopback configuration).

c. Bring up a flow for the user.

d. The binding comes up and both the HAs will be in sync.

e. Go to the interface where HSRP is configured on HA1 and configure no ip address.

f. HA1 crashes.

Workaround: Unconfigure the hsrp interface IP address only if there are no active flows.

CSCee22616—show ip mob bin vrf sum Command Shows Incorrect Bind Count

The show ip mobile binding vrf summary command is not displaying the correct value under the following conditions:

Without VRF configuration, open a binding.

Configure VRF.

Clear the binding in HA.

Observe that the show ip mob bin vrf sum command displays the wrong value.

Workaround: ensure that VRF configuration exists before opening bindings.

CSCee26076— Binding Not Deleted When MN Address is Returned to Pool Due to DHCP Lease Expiry

When dhcp-proxy-client address allocation is used on lease expiry, although the address is returned back to the pool, the Mobile IP binding is not deleted.

Workaround: none.

CSCee26364— MN SA Deleted on clear ip mobile binding Command on HA

Security-Association for the NAI is deleted when one of the flows are closed on the HA.

The following conditions exist:

Configure the load-sa command on the HA and open multiple flows for same NAI.

Close one of the flows: subsequently, the Security Association for the NAI is deleted, even though the other mip flow is active.

If any new flow is opened, a new security association is invoked from AAA.

Workaround: none.

CSCee31554— ODAP Lease Renewal Out of Sync on Active and Standby

Lease time is not in sync on active and standby HAs. This causes the active and standby HAs to be out sync.

The following conditions exist:

Open 25 k bindings on active and standby HA.

Reload active MWAM.

The standby HA becomes active, and when it tries to renew lease, some subnets are out of sync with server, and are unable to renew lease. The server is deleting subnets after lease expiry, and thus both active and standby bindings are deleted

Workaround: none.

CSCee32072—Subnets Are Not Synced on Standby ODAP Server After Reload

Subnets do not sync from active ODAP server to standby, after standby is reloaded.

This condition exists when you open 25 k bindings. Leased subnets are available on both the active and standby ODAP server. Reload the standby server using the reload command. After the standby comes back up it is not synching subnets from the active.

Workaround: none.

CSCee32075—Active and Standby HA Keep Reloading by RF-induced, One After the Other

Both active and standby HAs keep reloading with RF-induced reload, one after the other. This behavior started after active HA reloaded and Preempted.

Workaround: none.

CSCee34368—Standby HA Crashed in this Scenario

The standby HA reloads when bindings are cleared while the standby exchanges HSRP state information with the active HA. This problem is very rare and was seen only once during testing.

The bindings on standby HA are cleared after reloading the active HA.

Workaround: none.

CSCee35970—Spurious Memory Access When AAA User-password Configured

Spurious memory access is seen when the ip mobile home-agent aaa user-password command is configured, and a user with default password "cisco" tries to download a security association from AAA.

Workaround: use default password "cisco".

CSCee37236—Unable to Unconfigure Non-Nai with Virtual-network CLI

Unconfiguring the ip mobile host command fails when configured for a Non-NAI user on a virtual-network. This condition arises only when you unconfigure the command specifying the whole CLI.

Workaround: use only a partial configuration (for example, no ip mobile host x.x.x.x to unconfigure the command.

CSCee37327—HA Reloaded Upon Clearing Bindings in This Scenario

Alignment and spurious memory errors occur and the HA may reload when bindings are cleared after a stress test.

The errors are seen only when the NAI-related ip mobile host nai command is configured and unconfigured while mobiles are sending messages, traffic is flowing upstream through the sessions established by these nodes, and Change of Authorization messages are sent by the RADIUS server.

Workaround: do not change the NAI related configuration for a mobile while sessions are being brought up or down.

CSCee37245—CLI ip mobile secure aaa-download rate 100 not working

Security Associations are not downloaded when the ip mobile secure aaa-download rate 100 command is configured.

Workaround: Do not use the ip mobile secure aaa-download rate 100 command on the HA image.

CSCee40397—Standby ODAP Server Reloading Without any Preempt on Active Server

The standby ODAP server reloads without any Preempt configuration on active with RF interdev configuration.

The ODAP Servers are configured with redundancy (HSRP and RF interdev configured). On reload of the active MWAM card, the standby processor will become active. After some time the current active server reloads without any preempt configured on original active processor.

Workaround: none.

CSCee43739—Bulk Synch Fails When One of the Redundant HA Upgraded to R2.0 Load

In a redundant HA setup during an upgrade, when the standby HA is brought down with the new R2.0 load and brought back to service with the Active HA still running R1.2 load, bindings do not get synched to the HA with R2.0 load.

The Active HA complains about unsupported VendorID in the BindInfo Request Bulk synch message sent by the Standby HA and sends back BindInfo Reply with unknown CVSE-Type error.

Workaround: upgrade when no active bindings are present.

CSCee52886—Proxy DHCP: Active HA Releases the DHCP Address on Standby Interface

The active HA releases the DHCP address for the binding when the HSRP interface of standby HA goes down (when proxy DHCP allocation is configured).

This condition is observed when the Standby HA's HSRP interface is shut down, while the active and standby has active Mobileip bindings with dynamic allocation using proxy DHCP.

Workaround: none

CSCin58815—HA Reloads While Processing 32 Byte Key in 3gpp2 Format

The HA reloads while processing 32-byte key in 3gpp2 format. Currently, the HA accepts MN-HA-SHARED-KEY or hex format key in "Cisco Av-pair" attribute of length 16 bytes only.

The expected behavior for other length keys in this format is to reject the RRQ.

Workaround: Use MN-HA-SHARED-KEY of max 16 bytes

CSCin72654—RRQs With Non-zero HA Addr Not Supported With SLB in Dispatched Mode

When HA-SLB operates in dispatched mode, it forwards MIP RRQs to the real HAs without changing the destination IP address. So when HAs receive RRQs with non-zero Home-agent address the destination IP address will be that of the SLB virtual server. The binding is established but the HA sends back an RRP with the destination ip address of the received packet as the home-agent address regardless of the home-agent address in the RRQ. So the tunnel is established between the FA and the vserver addr.

Subsequent re/de-registrations are sent to HA-SLB instead of the HA. The SLB drops the de- registrations as the lifetime is zero and can forward the re-registrations to some other HA. So the concerned HA may/will not get the re/de-registrations.

Workaround: Do not use HA-SLB in dispatched mode when the incoming RRQs have a non-zero home-agent address.

Related Documentation

Except for feature modules, documentation is available as printed manuals or electronic documents. Feature modules are available online on Cisco.com and the Documentation CD-ROM.

Use these release notes with these documents:

Release-Specific Documents

Platform-Specific Documents

Feature Modules

Cisco IOS Software Documentation Set

Release-Specific Documents

The following documents are specific to Cisco IOS Release 12.3(7)XJ:

Cisco Mobile Wireless Home Agent at the following url:

http://www.cisco.com/en/US/products/ps5940/tsd_products_support_series_home.html

The following documents are specific to Release 12.3 and are located on Cisco.com:

Cross-Platform Release Notes for Cisco IOS Release 12.3

http://www.cisco.com/en/US/products/sw/iosswrel/ps5207/prod_release_notes_list.html

Caveats for Cisco IOS Release 12.3 T

http://www.cisco.com/en/US/products/sw/iosswrel/ps5207/prod_release_notes_list.html


Note If you have an account with CCO, you can use Bug Toolkit to find caveats of any severity for any release. You can reach Bug Toolkit on Cisco.com at Cisco.com > Support > Support Tools > Bugs, or at http://tools.cisco.com/Support/BugToolKit.


Product bulletins, field notices, and other release-specific documents on Cisco.com at:

http://www.cisco.com/en/US/products/sw/iosswrel/ps5207/tsd_products_support_eol_series_home.html

Platform-Specific Documents

Documentation specific to the Cisco 7206 Router is located at the following locations:

On Cisco.com at: http://www.cisco.com/en/US/products/hw/routers/ps341/tsd_products_support_series_home.html

Documentation specific to the Cisco 7600 Router is located at the following location:

On Cisco.com at: http://www.cisco.com/en/US/products/hw/routers/ps368/tsd_products_support_series_home.html

Documentation specific to the Cisco Catalyst 6500 Switch is located at the following location:

On Cisco.com at: http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html

Feature Modules

Feature modules describe new features supported by Release 12.3 and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.

Cisco IOS Software Documentation Set

The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents that are shipped with your order in electronic form on the Documentation CD-ROM, unless you specifically ordered the printed versions.

Documentation Modules

Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.

On CCO, two master hot-linked documents provide information for the Cisco IOS software documentation set.

On CCO at:

Support: Support and Documentation: Cisco IOS and NX-OS Software: Cisco IOS: Cisco IOS Software Release 12.3 Family: Cisco IOS Software Releases 12.3 Mainline: Configure: Configuration Guides.

Support: Support and Documentation: Cisco IOS and NX-OS Software: Cisco IOS: Cisco IOS Software Release 12.3 Family: Cisco IOS Software Releases 12.3 Mainline: Reference Guides: Command References.

Release 12.3 Documentation Set


Note You can find the most current Cisco IOS documentation on CCO. These electronic documents may contain updates and modifications made after the hard-copy documents were printed.


On CCO at:

http://www.cisco.com/en/US/products/sw/iosswrel/ps5187/tsd_products_support_eol_series_home.html


Note Cisco Management Information Base (MIB) User Quick Reference is no longer published. If you have an account with CCO, you can find the current list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, go to CCO, press Login: Technical Support: Software Center: Network Mgmt Software: Cisco Network Management Toolkit: Cisco MIBs.


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation from the Support and Documentation page at this URL:

http://www.cisco.com/cisco/web/support/index.html

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

The Cisco Products and Services page describes the networking products offered by Cisco Systems, as well as ordering and customer support services:

http://www.cisco.com/en/US/products/index.html

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0403R)