Table Of Contents
Release Notes for Cisco IAD2420 Series for Cisco IOS Release 12.1 YD
Determining the Software Version
Upgrading to a New Software Release
New Hardware and Software Features in Release 12.1(5) YD6
New Hardware and Software Features in Release 12.1(5) YD5
New Hardware and Software Features in Release 12.1(5) YD4
New Hardware and Software Features in Release 12.1(5) YD3
New Hardware and Software Features in Release 12.1(5) YD2
New Hardware and Software Features in Release 12.1(5) YD1
New Hardware Features in Release 12.1(5) YD
New Software Features in Release 12.1(5) YD
Survivable Remote Site Telephony
Caveat CSCdr91706 and IOS HTTP Vulnerability
Caveats for Cisco IOS Release 12.1(5) YD
Open Caveats—Cisco IOS Release 12.1(5) YD6
Resolved Caveats—Cisco IOS Release 12.1(5) YD6
Open Caveats—Cisco IOS Release 12.1(5) YD5
Resolved Caveats—Cisco IOS Release 12.1(5) YD5
Open Caveats—Cisco IOS Release 12.1(5) YD4
Resolved Caveats—Cisco IOS Release 12.1(5) YD4
Open Caveats—Cisco IOS Release 12.1(5) YD3
Resolved Caveats—Cisco IOS Release 12.1(5) YD3
Open Caveats—Cisco IOS Release 12.1(5) YD2
Resolved Caveats—Cisco IOS Release 12.1(5) YD2
Open Caveats—Cisco IOS Release 12.1(5) YD1
Resolved Caveats—Cisco IOS Release 12.1(5) YD1
Open and Resolved Caveats—Cisco IOS Release 12.1(5) YD
Cisco IOS Software Documentation Set
Release 12.1 Documentation Set
Obtaining Technical Assistance
Contacting TAC by Using the Cisco TAC Website
Release Notes for Cisco IAD2420 Series for Cisco IOS Release 12.1 YD
February 12, 2002
Cisco IOS Release 12.1(5) YD6
78-12644-01 Rev. F0
These release notes for the Cisco IAD2420 series describe the enhancements provided in Cisco IOS Release 12.1(5) YD6. These release notes are updated as needed.
For a list of the software caveats that apply to Release 12.1(5) YD6, see Caveats for Cisco IOS Release 12.1(5) YD and Caveats for Cisco IOS Release 12.1 T that accompanies these release notes. This caveats document is updated for every maintenance release and is also located on Cisco.com and the Documentation CD-ROM.
Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 12.1 located on Cisco.com and the Documentation CD-ROM.
Contents
These release notes describe the following topics:
•
Caveats for Cisco IOS Release 12.1(5) YD
•
Obtaining Technical Assistance
Introduction
The Cisco IAD2400 Series Integrated Access Devices are fixed configuration multi-service customer premises equipment (CPE) platforms, targeted at emerging competitive local exchange carriers (CLECs), incumbent local exchange carriers (ILECs), and inter-exchange carriers (IXCs). The IAD2420 series enables service providers to cost effectively deploy next generation managed services for the growing needs of small and medium businesses (SMB) over a single high speed access link. The IAD2400 series products support both voice over IP (VoIP) and voice over ATM (VoAAL2), with high-density analog or digital voice interfaces.
The IAD2420 is an IP ONLY platform. It does not support other local area network (LAN) protocols like IPX, Appletalk, or SNA. Additionally, the IAD2400 series only supports simple gateway control protocol (SGCP) and media gateway control protocol 0.1 (MGCP). It does not support H.323 or session initiation protocol (SIP) for voice signaling.
The IAD series is a fixed configuration platform and comes with the required Flash memory and random access memory (RAM) for the operation of the platform. Customers do not need to acquire memory separately. Table 1 lists Cisco IAD2400 series product numbers with the corresponding WAN and telephony interfaces.
System Requirements
This section describes the system requirements for Release 12.1(5) YD6:
•
Determining the Software Version
•
Upgrading to a New Software Release
Memory Recommendations
Hardware Supported
Table 3 lists the supported interfaces for the Cisco IAD2420 series for Cisco IOS Release 12.1(5) YD6.
Each Cisco IAD2420 series router is preconfigured for one wide-area network (WAN) port. The WAN port is either a T1 port or an asymmetric digital subscriber line (ADSL) port. Each Cisco IAD2420 is also preconfigured with either 8 or 16 foreign exchange station (FXS) analog voice ports or one T1 digital voice port for connection to a private branch exchange (PBX).
Determining the Software Version
To determine the version of Cisco IOS software running on a Cisco IAD2420, log in to the router and enter the show version EXEC command:
router>show versionCisco Internetwork Operating System SoftwareIOS (tm) IAD2420 Software (C2420-A2I8SV5-MZ), Version 12.1(5) YD6, RELEASE SOFTWAREUpgrading to a New Software Release
For general information about upgrading to a new software release, refer to Upgrading the Cisco IOS Software Release in Cisco Routers and Modems located at:
http://www.cisco.com/warp/public/130/upgrade_index.shtml
Feature Set Tables
Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Table 3 lists the Cisco IOS Release12.1(5) YD6 feature set image for the Cisco IAD2420 series platforms.
Cisco IOS Release 12.1(5) YD6 supports the same feature sets as Cisco IOS Release 12.1(5) T, but Cisco IOS Release 12.1(5) YD6 can include new features supported by the Cisco IAD2420.
As shown in Table 4, one image is supported by the Cisco IAD2420 series for Cisco IOS Release 12.1(5) YD6.
Table 4 Image Supported by the Cisco IAD2420 Series
Image Name Software Image PlatformsIP/ATM/VOIP/VOATM
c2420-a2i8sv5-mz
All Cisco IAD2420 series platforms
CautionCisco IOS images with strong encryption (including, but not limited to, 168-bit Triple Data Encryption Standard [3DES] data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay because of United States government regulations. When applicable, purchaser and user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com.
Table 5 lists the features and feature set supported by the Cisco IAD2420 series in Cisco IOS Release 12.1(5) YD6.
Note
This table might not be cumulative or list all the features in each image. You can find the most current Cisco IOS documentation on Cisco.com. If you have a Cisco.com login account, you can find image and release information regarding features prior to Cisco IOS Release 12.1(5) T by using the Feature Navigator tool at http://www.cisco.com/go/fn.
Table 5 List of Features Supported by the IP/ATM/VOIP/VOATM Feature Set for the Cisco IAD2420
Features
New and Changed Information
The following is a list of the new hardware and software features supported by the Cisco IAD2420 for Cisco IOS 12.1(5) YD6.
New Hardware and Software Features in Release 12.1(5) YD6
There are no new hardware and software features supported by the Cisco IAD2420 series in Cisco IOS Release 12.1(5) YD6.
New Hardware and Software Features in Release 12.1(5) YD5
There are no new hardware and software features supported by the Cisco IAD2420 series in Cisco IOS Release 12.1(5) YD5.
New Hardware and Software Features in Release 12.1(5) YD4
There are no new hardware and software features supported by the Cisco IAD2420 series in Cisco IOS Release 12.1(5) YD4.
New Hardware and Software Features in Release 12.1(5) YD3
There are no new hardware and software features supported by the Cisco IAD2420 series in Cisco IOS Release 12.1(5) YD3.
New Hardware and Software Features in Release 12.1(5) YD2
There are no new hardware and software features supported by the Cisco IAD2420 series in Cisco IOS Release 12.1(5) YD2.
New Hardware and Software Features in Release 12.1(5) YD1
There are no new hardware and software features supported by the Cisco IAD2420 series in Cisco IOS Release 12.1(5) YD1.
New Hardware Features in Release 12.1(5) YD
There are no new hardware features supported by the Cisco IAD2420 series in Cisco IOS Release 12.1(5) YD.
New Software Features in Release 12.1(5) YD
IP Keyswitch
The IP Keyswitch feature provides Cisco IP phone call-handling capabilities in a LAN environment. This feature enables the Cisco IAD2400 series to provide IP Keyswitch capability integrated in the router for the Cisco IP Phone 7960, Cisco IP Phone 7940, and Cisco IP Phone 7910. It loads phone images, and configures, and manages the Cisco IP phones in your LAN. It also provides a host of features such as call forwarding, call transfer, and hold, for example. The IP Keyswitch feature provides you with integrated call processing capabilities for a small office with up to 48 extensions.
Refer to the following documents for further information:
http://www.cisco.com/univercd/cc/td/doc/product/software/ios121/121newft/121limit/121yd/121yd_5/ipkeys.htm
Survivable Remote Site Telephony
The Survivable Remote Site Telephony feature provides the Cisco CallManager with fallback support for the Cisco IP phones attached to the router on your local Ethernet. Cisco IOS Release 12.1(5)YD integrates this feature on the Cisco IAD2400 series and enables the routers to provide call handling support for the Cisco IP phones when the Cisco IP phones lose connection to the remote primary, secondary, or tertiary Cisco CallManager or when the WAN connection is down.
The Cisco CallManager 3.0 supports Cisco IP phones at remote sites attached to Cisco branch office multi-service routers across the WAN. Prior to Survivable Remote Site Telephony, when the WAN connection between the remote branch office router and the Cisco CallManager failed, or connectivity with the Cisco CallManager was lost for some other reason, the Cisco IP phones at the branch office became unusable for the duration of the failure. To overcome this problem the Survivable Remote Site Telephony feature was developed. The feature provides call-handling support on the branch-office router for its attached Cisco IP phones when a failure occurs. The system automatically detects the failure, and using Simple Network Auto Provisioning (SNAP) technology, auto configures the branch office router to provide call processing service for the local IP phones. When the failure is restored, call-handling capabilities for the Cisco IP phones switch back to the primary Cisco CallManager. During a failure, the Cisco IP phone displays a message to inform the user that the Cisco IP phone is in the Cisco CallManager fallback mode and is able to perform a limited set of functions.
Refer to the following documents for further information:
http://www.cisco.com/univercd/cc/td/doc/product/software/ios121/121newft/121limit/121yd/121yd_5/fallback.htm
Important Notes
Caveat CSCdr91706 and IOS HTTP Vulnerability
A defect in multiple releases of Cisco IOS software will cause a Cisco router or switch to halt and reload if the IOS HTTP service is enabled, browsing to http://router-ip/anytext?/ is attempted, and the enable password is supplied when requested. This defect can be exploited to produce a denial of service (DoS) attack.
The vulnerability, identified as Cisco bug ID CSCdr91706, affects virtually all mainstream Cisco routers and switches running Cisco IOS software releases 12.0 through 12.1, inclusive. This is not the same defect as CSCdr36952.
The vulnerability has been corrected and Cisco is making fixed releases available for free to replace all affected IOS releases. Customers are urged to upgrade to releases that are not vulnerable to this defect, as shown in detail below.
This vulnerability can only be exploited if the enable password is known or not set.
You are strongly encouraged to read the complete advisory, which is available at
http://www.cisco.com/warp/public/707/ioshttpserverquery-pub.shtml.
Product Number Change
Beginning with Cisco IOS Release 12.0(7)XK, Cisco changed the product numbers used to order a specific Cisco IOS software image. In short, Cisco will remove the periods separating the release train, maintenance release, and build number. The following table provides some examples.
Deprecated MIBs
Older Cisco Management Information Bases (MIBs) will be replaced in a future release. OLD-CISCO-* MIBS are currently migrated into more scalable MIBs—without affecting existing Cisco IOS products or NMS applications. You can update from deprecated MIBs to the replacement MIBs as shown in Table 6.
Caveats for Cisco IOS Release 12.1(5) YD
Caveats describe unexpected behavior or defects in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only select severity 3 caveats are included in the caveats document.
This section contains only open and resolved caveats for the current Cisco IOS maintenance release.
All caveats in Cisco IOS Release 12.1 are also in Cisco IOS Release 12.1 T.
For information on caveats in Cisco IOS Release 12.1, see Caveats for Cisco IOS Release 12.1
For information on caveats in Cisco IOS Release 12.1 T, see Caveats for Cisco IOS Release 12.1T, which lists severity 1 and 2 caveats and select severity 3 caveats and is located on Cisco.com and the Documentation CD-ROM.
Caveat numbers and brief descriptions for Cisco IOS Release 12.1(5) YD6 are listed in Table 8. For details about a particular caveat, go to Bug Toolkit at:
http://www.cisco.com/kobayashi/bugs/bugs.html
To access this location, you must have an account on Cisco.com. For information about how to obtain an account, go to the "Feature Navigator" section.
Note
If you have an account with Cisco.com, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, log in to Cisco.com and click Service and Support: Technical Assistance Center: Select & Download Software: Jump to a software resource: Software Bug Toolkit/Bug Watcher. Another option is to go to http://www.cisco.com/support/bugtools/.
Open Caveats—Cisco IOS Release 12.1(5) YD6
There are no open caveats specific to Cisco IOS Release 12.1(5) YD6 that require documentation in the release notes.
Resolved Caveats—Cisco IOS Release 12.1(5) YD6
All the caveats listed in Table 8 are resolved in Cisco IOS Release 12.1(5) YD6. This table lists only severity 1 and 2 caveats and select severity 3 caveats.
Open Caveats—Cisco IOS Release 12.1(5) YD5
There are no open caveats specific to Cisco IOS Release 12.1(5) YD5 that require documentation in the release notes.
Resolved Caveats—Cisco IOS Release 12.1(5) YD5
All the caveats listed in Table 8 are resolved in Cisco IOS Release 12.1(5) YD5. This table lists only severity 1 and 2 caveats and select severity 3 caveats.
Open Caveats—Cisco IOS Release 12.1(5) YD4
There are no open caveats specific to Cisco IOS Release 12.1(5) YD4 that require documentation in the release notes.
Resolved Caveats—Cisco IOS Release 12.1(5) YD4
All the caveats listed in Table 9 are resolved in Cisco IOS Release 12.1(5) YD4. This table lists only severity 1 and 2 caveats and select severity 3 caveats.
Table 9 Resolved Caveats for Release 12.1(5) YD4
Caveat ID Number DescriptionCSCdu82132
Router crashes with bus error at hdsprm_htsp_tsp_map
Open Caveats—Cisco IOS Release 12.1(5) YD3
All the caveats listed in Table 10 are open in Cisco IOS Release 12.1(5) YD3. This table lists only severity 1 and 2 caveats and select severity 3 caveats.
Table 10 Open Caveats for Release 12.1(5) YD3
Caveat ID Number DescriptionCSCdv09698
Traffic Shaping Malfunction Due to TDM Clock
Resolved Caveats—Cisco IOS Release 12.1(5) YD3
All the caveats listed in Table 11 are resolved in Cisco IOS Release 12.1(5) YD3. This table lists only severity 1 and 2 caveats and select severity 3 caveats.
Open Caveats—Cisco IOS Release 12.1(5) YD2
There are no open caveats specific to Cisco IOS Release 12.1(5) YD2 that require documentation in the release notes.
Resolved Caveats—Cisco IOS Release 12.1(5) YD2
All the caveats listed in Table 12 are resolved in Cisco IOS Release 12.1(5)YD2. This table lists only severity 1 and 2 caveats and select severity 3 caveats.
Open Caveats—Cisco IOS Release 12.1(5) YD1
All of the caveats in listed in Table 13 are open in Cisco IOS Release 12.1(5)YD1. This table lists only severity 1 and 2 caveats and select severity 3 caveats.
Resolved Caveats—Cisco IOS Release 12.1(5) YD1
All the caveats listed in Table 14 are resolved in Cisco IOS Release 12.1(5) YD1. This table lists only severity 1 and 2 caveats and select severity 3 caveats.
Open and Resolved Caveats—Cisco IOS Release 12.1(5) YD
There are no open and resolved caveats specific to Cisco IOS Release 12.1(5) YD that require documentation in the release notes.
Related Documentation
The following sections describe the documentation available for the Cisco IAD2420. These documents consist of hardware and software installation guides, Cisco IOS configuration guides and command references, system error messages, feature modules, and other documents.
Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on Cisco.com and the Documentation CD-ROM.
Use these release notes with these documents:
•
Cisco IOS Software Documentation Set
Release-Specific Documents
The following documents are specific to Cisco IOS Release 12.1 and are located on Cisco.com and the Documentation CD-ROM:
•
Cross-Platform Release Notes for Cisco IOS Release 12.1
On Cisco.com at:
Technical Documents: Cisco IOS Software: Cisco IOS Release 12.1: Release Notes: Cross-Platform Release Notes
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Release Notes: Cross-Platform Release Notes
•
Product bulletins, field notices, and other release-specific documents on Cisco.com at:
Technical Documents
•
The "Caveats for Cisco IOS Release 12.1(5) YD" section
As a supplement to the caveats listed in "Caveats for Cisco IOS Release 12.1(5) YD" in these release notes, see Caveats for Cisco IOS Release 12.1 and Caveats for Cisco IOS Release 12.1T, which contains caveats applicable to all platforms for all maintenance releases of Cisco IOS Release 12.1 and Cisco IOS Release 12.1 T.
On Cisco.com at:
Technical Documents: Cisco IOS Software: Cisco IOS Release 12.1: Release Notes: Caveats
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Caveats
Note
If you have an account with Cisco.com, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, log in to Cisco.com and click Service & Support: Technical Assistance Center: Select & Download Software: Jump to a software resource: Software Bug Toolkit/Bug Watcher. Another option is to go to http://www.cisco.com/support/bugtools/bugtool.shtml.
Platform-Specific Documents
These documents are available for the Cisco IAD2420 on Cisco.com and the Documentation CD-ROM:
•
Cisco IAD2420 Series Quick Start Guide
•
Cisco IAD2420 Series Software Configuration Guide
•
Cisco IAD2420 Series Hardware Installation Guide
•
Cisco IAD2420 Series Regulatory Compliance and Safety Information
On Cisco.com, beginning under the Service & Support heading:
Technical Documents: Access Servers and Access Routers: Integrated Access Devices: Cisco IAD2420 Series IADs
On the Documentation CD-ROM at:
Cisco Product Documentation: Access Servers and Access Routers: Integrated Access Devices: Cisco IAD2420 Series IADs
Feature Modules
Feature modules describe new features supported by Cisco IOS Release 12.1(5) YD6 and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.
On Cisco.com at:
Technical Documents: Cisco IOS Software: Cisco IOS Release 12.1: New Feature Documentation
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: New Feature Documentation
Feature Navigator
Feature Navigator is a web-based tool that enables you to quickly determine which Cisco IOS software images support a particular set of features and which features are supported in a particular Cisco IOS image.
Feature Navigator is available 24 hours a day, 7 days a week. To access Feature Navigator, you must have an account on Cisco.com. If you have forgotten or lost your account information, e-mail the Contact Database Administration group at cdbadmin@cisco.com. If you do not have an account on Cisco.com, go to http://www.cisco.com/register and follow the directions to establish an account.
To use Feature Navigator, you must have a JavaScript-enabled web browser such as Netscape 3.0 or later, or Internet Explorer 4.0 or later. Internet Explorer 4.0 always has JavaScript enabled. To enable JavaScript for Netscape 3.x or Netscape 4.x, follow the instructions provided with the web browser. For JavaScript support and enabling instructions for other browsers, check with the browser vendor.
Feature Navigator is updated when major Cisco IOS software releases and technology releases occur. You can access Feature Navigator at the following URL:
http://www.cisco.com/go/fn
Cisco IOS Software Documentation Set
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents. The Cisco IOS software documentation set is shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.
Documentation Modules
Each module in the Cisco IOS documentation set consists of one or more configuration guides and one or more corresponding command references. Chapters in a configuration guide describe protocols, configuration tasks, and Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
On Cisco.com at:
Technical Documents: Cisco IOS Software: Cisco IOS Release 12.1: Configuration Guides and Command References
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Configuration Guides and Command References
Release 12.1 Documentation Set
Table 15 lists the contents of the Cisco IOS Release 12.1 software documentation set, which is available in electronic form and in printed form if ordered.
Note
You can find the most current Cisco IOS documentation on Cisco.com and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed.
On Cisco.com at:
Technical Documents: Cisco IOS Software: Cisco IOS Release 12.1
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•
Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•
Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
P3 and P4 level problems are defined as follows:
•
P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•
P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•
P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
•
P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.
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