Table Of Contents
Release Notes for Cisco AS5850 Universal Gateways for Cisco IOS Release 12.1 XV
Determining the Software Version
New Hardware and Software Features in Cisco IOS Release 12.1(5) XV3
New Hardware and Software Features in Cisco IOS Release 12.1(5) XV2
New Hardware and Software Features in Cisco IOS Release 12.1(5) XV1
New Hardware and Software Features in Cisco IOS Release 12.1(5) XV
Caveats Cisco IOS Release 12.1 XV
Open Caveats—Cisco IOS Release 12.1(5) XV3
Resolved Caveats—Cisco IOS Release 12.1(5) XV3
Open Caveats—Release 12.1(5) XV2
Resolved Caveats—Release 12.1(5) XV2
Open Caveats—Release 12.1(5) XV1
Resolved Caveats—Release 12.1(5) XV1
Open Caveats—Release 12.1(5)XV
Resolved Caveats—Release 12.1(5)XV
Cisco IOS Software Documentation Set
Cisco IOS Release 12.1 Documentation Set Contents
Obtaining Technical Assistance
Contacting TAC by Using the Cisco TAC Website
Release Notes for Cisco AS5850 Universal Gateways for Cisco IOS Release 12.1 XV
February 15, 2002
Cisco IOS Release 12.1(5) XV3
78-12421-01 Rev. I0
These release notes for the Cisco AS5850 universal gateways describe the enhancements provided in Cisco IOS Release 12.1(5) XV3. These release notes are updated as needed.
For a list of the software caveats that apply to Cisco IOS Release 12.1(5) XV3, see the "Caveats Cisco IOS Release 12.1 XV" section and Caveats for Cisco IOS Release 12.1 T. The caveats document is updated for every maintenance release and is located on Cisco.com and the Documentation CD-ROM.
Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 12.1 located on Cisco.com and the Documentation CD-ROM.
Contents
These release notes describe the following topics:
•
MIBs
•
Caveats Cisco IOS Release 12.1 XV
•
Obtaining Technical Assistance
Introduction
The Cisco AS5850 universal gateway provides the highest concentration of port and Integrated Services Digital Network (ISDN) terminations available in a single remote access server product. The Cisco AS5850 is specifically designed to meet the demands of large service providers such as Post, Telephone, and Telegraphs (PTTs), regional bell operating companies (RBOCs), inter-exchange carriers (IXCs), and large Internet service providers (ISPs).
For information on new features and Cisco IOS commands supported by Cisco IOS Release 12.1(5) XV3, see the "New and Changed Information" section and the "Related Documentation" section.
System Requirements
This section describes the system requirements for Cisco IOS Release 12.1(5) XV3 and includes the following sections:
•
Determining the Software Version
Memory Requirements
Table 1 Memory Requirements for the Cisco AS5850 Universal Gateways
Image Name Software Image Compact
Flash Memory DRAM Memory Runs
FromIP Plus
c5850-p9-mz
32 MB
512 MB
RAM
Supported Hardware
Cisco IOS Release 12.1(5) XV3 supports the Cisco AS5850. Table 2 lists the supported feature boards.
For detailed descriptions of the new hardware features, see the "New and Changed Information" section.
Table 2 Supported Feature Boards for the Cisco AS5850
Feature Boards Product Description Port Handling CardsAS58-324UPC-CC
LAN InterfacesFast Ethernet 10/100BASE-T (RJ-45)1
Dual Gigabit Ethernet
WAN Interface OptionsChannelized T3 (AS58-1CT3/216U)
Channelized E1 (AS58-24CE1)
1 The Fast Ethernet is for management purposes only.
Determining the Software Version
To determine the version of Cisco IOS software running on your Cisco AS5850, log in to the Cisco AS5850 and enter the show version EXEC command:
router> show versionCisco Internetwork Operating System SoftwareIOS (tm) 12.1 T Software (c5850-p6-mz), Version 12.1(5) XV3, RELEASE SOFTWAREFeature Set Tables
The Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Each feature set contains a specific set of Cisco IOS features.
Cisco IOS Release 12.1(5) XV3 supports the same feature sets as Cisco IOS Release 12.1 T, but Cisco IOS Release 12.1(5) XV3 can include new features supported by the Cisco AS5850.
CautionCisco IOS images with strong encryption (including, but not limited to, 168-bit Triple Data Encryption Standard [3DES] data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay because of United States government regulations. When applicable, the purchaser and user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com.
Table 3 lists the features supported by the Cisco AS5850 in Cisco IOS Release 12.1(5) XV3 and uses the following conventions:
•
Yes—The feature is supported in the software image.
•
No—The feature is not supported in the software image.
Note
This table might not be cumulative or list all the features in each image. You can find the most current Cisco IOS documentation on Cisco.com. These electronic documents may contain updates and modifications made after the hard-copy documents were printed. If you have a Cisco.com login account, you can find image and release information regarding features in Cisco IOS Release 12.1 T by using the Feature Navigator tool at http://www.cisco.com/go/fn.
New and Changed Information
The following sections list the new hardware and software features supported by the Cisco AS5850 for Cisco IOS Release 12.1(5) XV3.
New Hardware and Software Features in Cisco IOS Release 12.1(5) XV3
No new hardware and software features are supported by the Cisco AS5850 for Cisco IOS Release 12.1(5)XV3.
New Hardware and Software Features in Cisco IOS Release 12.1(5) XV2
No new hardware and software features are supported by the Cisco AS5850 for Cisco IOS Release 12.1(5)XV2.
New Hardware and Software Features in Cisco IOS Release 12.1(5) XV1
No new hardware and software features are supported by the Cisco AS5850 for Cisco IOS Release 12.1(5)XV1.
New Hardware and Software Features in Cisco IOS Release 12.1(5) XV
No new hardware and software features are supported by the Cisco AS5850 for Cisco IOS Release 12.1(5)XV.
MIBs
Current MIBs
To obtain lists of supported MIBs by platform and Cisco IOS release, and to download MIB modules, go to the Cisco MIB website on Cisco.com at http://www.cisco.com/public/sw-center/netmgmt/cmtk/mibs.shtml.
The Cisco AS5850 supports the following MIBs:
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CISCO-AAA-SERVER-MIB
•
CISCO-ACCESS-ENVMON-MIB
•
CISCO-CALL-HISTORY-MIB
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CISCO-CALL-RESOURCE-POOL-MIB
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CISCO-CALL-TRACKER-MIB
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CISCO-CALL-TRACKER-MODEM-MIB
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CISCO-CALL-TRACKER-TCP-MIB
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CISCO-CAS-IF-MIB
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CISCO-DIAL-CONTROL-MIB
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CISCO-ENTITY-FRU-CONTROL-MIB
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CISCO-ENTITY-VENDORTYPE-OID-MIB
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CISCO-ENVMON-MIB
•
CISCO-ISDN-MIB
•
CISCO-MEMORY-POOL-MIB
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CISCO-MODEM-MGMT-MIB
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CISCO-PING-MIB
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CISCO-POP-MGMT-MIB
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CISCO-PRODUCTS-MIB
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CISCO-QUEUE-MIB
•
CISCO-VPDN-MGMT-MIB
•
ENTITY-MIB
•
IF-MIB
•
OLD-CISCO-CHASSIS-MIB
•
OLD-CISCO-CPU-MIB
•
RFC 1406-MIB
•
RFC 1407-MIB
Limitations and Restrictions
Only modem and digital services are supported by using the 324 UPC or the 216 UPC features of the E1 and T3 trunk cards.
Caveats Cisco IOS Release 12.1 XV
Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only select severity 3 caveats are included in the caveats document.
This section contains only open and resolved caveats for the current Cisco IOS maintenance release.
All caveats in Cisco IOS Release 12.1 T and Cisco IOS Release 12.1 T are also in Cisco IOS Release 12.1(5) XV3.
For information on caveats in Cisco IOS Release 12.1 T, see Caveats for Cisco IOS Release 12.1 T.
For information on caveats in Cisco IOS Release 12.1, see Caveats for Cisco IOS Release 12.1, which lists severity 1 and 2 caveats and select severity 3 caveats for Cisco IOS Release 12.1 and is located on Cisco.com and the Documentation CD-ROM.
Note
If you have an account with Cisco.com, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, log in to Cisco.com and click Service and Support: Technical Assistance Center: Select & Download Software: Jump to a software resource: Software Bug Toolkit/Bug Watcher. Another option is to go to http://www.cisco.com/support/bugtools/.
Open Caveats—Cisco IOS Release 12.1(5) XV3
There are no open caveats specific to Cisco IOS Release 12.1(5) XV3 that require documentation in the release notes.
Resolved Caveats—Cisco IOS Release 12.1(5) XV3
All the caveats listed in this section are resolved in Cisco IOS Release 12.1(5) XV3. This section describes only severity 1 and 2 caveats and select severity 3 caveats.
•
CSCdw65903
An error can occur with management protocol processing. Please use the following URL for further information:
http://www.cisco.com/cgi-bin/bugtool/onebug.pl?bugid=CSCdw65903
Open Caveats—Release 12.1(5) XV2
This section documents possible unexpected behavior by Cisco IOS Release 12.1(5) XV2 and describes only severity 1 and 2 caveats and select severity 3 caveats.
•
CSCds64859
On a Cisco AS5800 universal access server or Cisco AS5850 universal gateway running Cisco IOS Release 12.1(5) XV2, for V.110 calls, show isdn status command in the EXEC mode displays the "calltype" field incorrectly as VOICE instead of V.110.
Workaround: Use the show spe command in EXEC mode to determine the call type for each port.
•
CSCdt64308
The configuration of the serial interfaces that correspond to the controllers on a CT3-216UP card installed in a Cisco AS5850 is lost if the card is subjected to an online insertion and removal (OIR) removal followed by an OIR insertion. The loss of the configuration causes calls to the CT3-216UP card to fail.
Workaround: Reconfigure the serial interfaces.
•
CSCdt65014
A CT3-216UP card installed in a Cisco AS5850 might reload unexpectedly during boot and then reports a bad device ID on the Fast Ethernet controller on the backplane. The CT3-216UP card subsequently boots up and functions correctly. There is no workaround.
•
CSCdu00558
If the download of nondefault universal port firmware is attempted on a CT3-216UP card in slot 0 of a Cisco AS5850 universal gateway system, one half of the ports on that card get stuck in downloading state and so become unusable.
Workaround: To recover those ports, configure the download of the IOS-bundled default firmware on them.
Under some as yet undetermined conditions, the download of the nondefault firmware can also sometimes cause the CT3-216UP card in slot 0 to crash.
Workaround: Change the configuration to cause the default IOS-bundled firmware to be downloaded to the CT3-216UP card in slot 0.
•
CSCdu00952
A Cisco AS5850 universal gateway system may suffer a system reset under stress if it has authentication, authorization, and accounting (AAA) periodic accounting configured.
Workaround: Disable AAA periodic accounting on the system.
•
CSCdu03877
On a Cisco AS5850 universal gateway, the 24 Port E1 Feature card sometimes resets under undetermined conditions.
There is no known workaround.
•
CSCdu04861
While switching IP multicast traffic, some as yet undetermined condition can sometimes cause the Cisco AS5850 universal gateway system to reset unexpectedly.
There is no known workaround.
Resolved Caveats—Release 12.1(5) XV2
All the caveats listed in this section are closed or resolved in Cisco IOS Release 12.1(5) XV2. This section describes only severity 1 and 2 caveats and select severity 3 caveats.
•
CSCds81678 (portware caveat)
On a Cisco AS5400 universal gateway, Cisco AS5800 universal access server, or Cisco AS5850 universal gateway running Cisco IOS Release 12.1(5)XV, data is corrupted for V.110 calls at the speeds of 12 kbps and 24 kbps. On the Cisco AS5850 and Cisco AS5400, all V.110 calls at these speeds are affected by this problem. On the Cisco AS5800, all V.110 calls at this speed to the "324 Universal Port Card" are affected by this problem. There is no workaround.
This portware caveat has been resolved.
•
CSCds90049
On a Cisco AS5800 universal access server or Cisco AS5850 universal gateway running Cisco IOS Release 12.1(5)XV, the following MIB problems exist for V.110 calls:
–
In the "ciscoCallTrackerMIB," the "cpmDS0CallType" variable registers the calls as analog calls instead of V.110 calls.
–
In the "ciscoPopMgmtMIB," the "cpmV110Calls" variable does not count the number of active V.110 calls.
–
In the "ciscoModemMgmtMIB," the "cmModulationSchemeUsed" variable is set to unknown instead of to V.110.
There is no workaround.
This caveat is resolved in Cisco IOS Release 12.1(5) XV2.
•
CSCds04747
Cisco IOS software contains a flaw that permits the successful prediction of TCP Initial Sequence Numbers.
This vulnerability is present in all released versions of Cisco IOS software running on Cisco routers and switches. It only affects the security of TCP connections that originate or terminate on the affected Cisco device itself; it does not apply to TCP traffic forwarded through the affected device in transit between two other hosts.
To remove the vulnerability, Cisco is offering free software upgrades for all affected platforms. The defect is described in caveat record CSCds04747.
Workarounds are available that limit or deny successful exploitation of the vulnerability by filtering traffic containing forged IP source addresses at the perimeter of a network or directly on individual devices.
This notice will be posted at http://www.cisco.com/warp/public/707/ios-tcp-isn-random-pub.shtml.
This caveat is resolved in Cisco IOS Release 12.1(5) XV2.
Open Caveats—Release 12.1(5) XV1
This section documents possible unexpected behavior by Cisco IOS Release 12.1(5) XV1 and describes only severity 1 and 2 caveats and select severity 3 caveats.
•
CSCds64859
On a Cisco AS5800 universal access server or Cisco AS5850 universal gateway running Cisco IOS Release 12.1(5) XV1, for V.110 calls, the show isdn status command in EXEC mode displays the "calltype" field incorrectly as VOICE instead of V.110.
Workaround: Use the show spe command in EXEC mode to determine the call type for each port.
•
CSCdt53433
Under a rare and undetermined condition with all modems in a "busyout" state, the Cisco AS5850 reloads unexpectedly. There is no workaround.
•
CSCdt64308
The configuration of the serial interfaces that correspond to the controllers on a CT3-216UP card installed in a Cisco AS5850 is lost if the card is subjected to an OIR removal followed by an OIR insertion. The loss of the configuration causes calls to the CT3-216UP card to fail.
Workaround: Reconfigure the serial interfaces.
•
CSCdt65014
A CT3-216UP card installed in a Cisco AS5850 might reload unexpectedly during boot and then report a bad device ID on the Fast Ethernet controller on the backplane. The CT3-216UP card subsequently boots and functions correctly. There is no workaround.
Resolved Caveats—Release 12.1(5) XV1
All the caveats listed in this section are closed or resolved in Cisco IOS Release 12.1(5) XV1. This section describes only severity 1 and 2 caveats and select severity 3 caveats.
•
CSCds81678 (portware caveat)
On a Cisco AS5400 universal gateway, Cisco AS5800 universal access server, or Cisco AS5850 universal gateway running Cisco IOS Release 12.1(5)XV1, data is corrupted for V.110 calls at the speeds of 12 kbps and 24 kbps. On the Cisco AS5850 and Cisco AS5400, all V.110 calls at these speeds are affected by this problem. On the Cisco AS5800, all V.110 calls at these speed to the "324 Universal Port Card" are affected by this problem. There is no workaround.
This portware caveat has been resolved.
•
CSCds90049
On a Cisco AS5800 universal access server or Cisco AS5850 universal gateway running Cisco IOS Release 12.1(5) XV1, the following MIB problems exist for V.110 calls:
–
In the "ciscoCallTrackerMIB," the "cpmDS0CallType" variable registers the calls as analog calls instead of V.110 calls.
–
In the "ciscoPopMgmtMIB," the "cpmV110Calls" variable does not count the number of active V.110 calls.
–
In the "ciscoModemMgmtMIB," the "cmModulationSchemeUsed" variable is set to unknown instead of to V.110.
There is no workaround.
This caveat is resolved in Cisco IOS Release 12.1(5) XV1.
•
CSCds04747
Cisco IOS software contains a flaw that permits the successful prediction of TCP Initial Sequence Numbers.
This vulnerability is present in all released versions of Cisco IOS software running on Cisco routers and switches. It only affects the security of TCP connections that originate or terminate on the affected Cisco device itself; it does not apply to TCP traffic forwarded through the affected device in transit between two other hosts.
To remove the vulnerability, Cisco is offering free software upgrades for all affected platforms. The defect is described in caveat record CSCds04747.
Workarounds are available that limit or deny successful exploitation of the vulnerability by filtering traffic containing forged IP source addresses at the perimeter of a network or directly on individual devices.
This notice will be posted at http://www.cisco.com/warp/public/707/ios-tcp-isn-random-pub.shtml.
This caveat is resolved in Cisco IOS Release 12.1(5) XV1
Open Caveats—Release 12.1(5)XV
This section documents possible unexpected behavior by Cisco IOS Release 12.1(5) XV3 and describes only severity 1 and 2 caveats and select severity 3 caveats.
•
CSCds64859
On a Cisco AS5800 universal access server or Cisco AS5850 universal gateway running Cisco IOS Release 12.1(5)XV, for V.110 calls, theshow isdn status command in EXEC command mode displays the "calltype" field incorrectly as VOICE instead of V.110.
Workaround: Use the show spe command in EXEC mode to determine the call type for each port.
•
CSCds81678
On a Cisco AS5400 universal gateway, Cisco AS5800 universal access server, or Cisco AS5850 universal gateway running Cisco IOS Release 12.1(5)XV, data is corrupted for V.110 calls at the speeds of 12 kbps and 24 kbps. On the Cisco AS5850 and Cisco AS5400, all V.110 calls at these speeds are affected by this problem. On the Cisco AS5800, all V.110 calls at this speed to the "324 Universal Port Card" are affected by this problem. There is no workaround.
•
CSCds90049
On a Cisco AS5800 universal access server or Cisco AS5850 universal gateway running Cisco IOS Release 12.1(5)XV, the following MIB problems exist for V.110 calls:
–
In the "ciscoCallTrackerMIB," the "cpmDS0CallType" variable registers the calls as analog calls instead of V.110 calls.
–
In the "ciscoPopMgmtMIB," the "cpmV110Calls" variable does not count the number of active V.110 calls.
–
In the "ciscoModemMgmtMIB," the "cmModulationSchemeUsed" variable is set to unknown instead of to V.110.
There is no workaround.
•
CSCdt11333
Under some undetermined conditions, an 8E1-216UP feature board on the Cisco AS5850 universal gateway reports spurious accesses, which might result in some degradation in system performance on the affected feature board. There is no workaround.
Resolved Caveats—Release 12.1(5)XV
Because Cisco IOS Release 12.1(5)XV is the initial release for the Cisco AS5850 universal gateway, there are no closed or resolved caveats that require documentation in the release notes.
Related Documentation
The following sections describe the documentation available for the Cisco AS5850. These documents consist of hardware and software installation guides, Cisco IOS configuration guides and command references, system error messages, feature modules, and other documents.
Documentation is available as printed manuals or electronic documents, except for feature modules and the Cisco AS5850 Universal Gateway Operations, Administration, Maintenance, and Provisioning Guide, which are available online on Cisco.com and the Documentation CD-ROM.
Use these release notes with these documents:
•
Cisco IOS Software Documentation Set
Release-Specific Documents
The following documents are specific to Cisco IOS Release 12.1 and are located on Cisco.com and the Documentation CD-ROM:
•
Cross-Platform Release Notes for Cisco IOS Release 12.1
On Cisco.com at:
Technical Documents: Cisco IOS Software: Cisco IOS Release 12.1: Release Notes: Cross-Platform Release Notes
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Release Notes: Cross-Platform Release Notes
•
Product bulletins, field notices, and other release-specific documents on Cisco.com at:
Technical Documents
•
The "Caveats Cisco IOS Release 12.1 XV" section of these release notes
As a supplement to the caveats listed in "Caveats Cisco IOS Release 12.1 XV" in these release notes, see Caveats for Cisco IOS Release 12.1 and Caveats for Cisco IOS Release 12.1 T, which contains caveats applicable to all platforms for all maintenance releases of Cisco IOS Release 12.1 and Cisco IOS Release 12.1 T.
On Cisco.com at:
Technical Documents: Cisco IOS Software: Cisco IOS Release 12.1: Release Notes: Caveats
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Caveats
Note
If you have an account with Cisco.com, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, go to Cisco.com and press Login. Then go to Software Center: Cisco IOS Software: Cisco Bugtool Navigator II. Another option is to go to http://www.cisco.com/support/bugtools/.
Platform-Specific Documents
These documents are available for the Cisco AS5850 on Cisco.com and the Documentation CD-ROM:
•
Cisco AS5850 Universal Gateway Hardware Installation Guide
•
Cisco AS5850 Universal Gateway Card Installation Guide
•
Cisco AS5850 Universal Gateway Regulatory Compliance and Safety Information
•
Cisco AS5850 Universal Gateway Commissioning Guide
•
Cisco AS5850 Universal Gateway Operations, Administration, Maintenance, and Provisioning Guide
On Cisco.com at:
Technical Documents: Cisco IOS Software Configuration: Access Servers and Access Routers: Access Servers: Cisco AS5850
On the Documentation CD-ROM at:
Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5850
Feature Modules
Feature modules describe new features supported by Cisco IOS Release 12.1 and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.
On Cisco.com at:
Technical Documents: Cisco IOS Software: Cisco IOS Release 12.1: New Feature Documentation
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: New Feature Documentation
Feature Navigator
Feature Navigator is a web-based tool that enables you to quickly determine which Cisco IOS software images support a particular set of features and which features are supported in a particular Cisco IOS image.
Feature Navigator is available 24 hours a day, 7 days a week. To access Feature Navigator, you must have an account on Cisco.com. If you have forgotten or lost your account information, e-mail the Contact Database Administration group at cdbadmin@cisco.com. If you do not have an account on Cisco.com, go to http://www.cisco.com/register and follow the directions to establish an account.
To use Feature Navigator, you must have a JavaScript-enabled web browser such as Netscape 3.0 or later, or Internet Explorer 4.0 or later. Internet Explorer 4.0 always has JavaScript enabled. To enable JavaScript for Netscape 3.x or Netscape 4.x, follow the instructions provided with the web browser. For Java Script support and enabling instructions for other browsers, check with the browser vendor.
Feature Navigator is updated when major Cisco IOS software releases and technology releases occur. You can access Feature Navigator at the following URL:
http://www.cisco.com/go/fn
Cisco IOS Software Documentation Set
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents. The Cisco IOS software documentation set is shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.
Documentation Modules
Each module in the Cisco IOS documentation set consists of one or more configuration guides and one or more corresponding command references. Chapters in a configuration guide describe protocols, configuration tasks, and Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
On Cisco.com at:
Technical Documents: Cisco IOS Software: Cisco IOS Release 12.1: Configuration Guides and Command References
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Configuration Guides and Command References
Cisco IOS Release 12.1 Documentation Set Contents
Table 4 lists the contents of the Cisco IOS Release 12.1 software documentation set, which is available in electronic form and in printed form if ordered.
Note
You can find the most current Cisco IOS documentation on Cisco.com and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed.
On Cisco.com at:
Technical Documents: Cisco IOS Software: Cisco IOS Release 12.1
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
The most current Cisco documentation is available on the World Wide Web at http://www.cisco.com. Translated documentation can be accessed at http://www.cisco.com/public/countries_languages.shtml.
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•
Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•
Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•
P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•
P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•
P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
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P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.
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