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Cisco IOS Software Releases 12.1 Special and Early Deployments

Cisco MC3810 - Cisco IOS Release 12.1 XM

Table Of Contents

Release Notes for Cisco MC3810 for Cisco IOS Release 12.1 XM

Contents

Introduction

System Requirements

Memory Recommendations

Hardware Supported

Determining the Software Version

Upgrading to a New Software Release

Feature Set Table

New and Changed Information

New Hardware and Software Features in Cisco IOS Release 12.1(5) XM7

New Hardware and Software Features in Cisco IOS Release 12.1(5) XM6

New Hardware and Software Features in Release 12.1(5) XM5

New Hardware and Software Features in Release 12.1(5) XM4

New Hardware and Software Features in Release 12.1(5) XM3

New Hardware and Software Features in Release 12.1(5) XM2

New Hardware and Software Features in Release 12.1(5) XM1

New Hardware Features in Release 12.1(5) XM

New Software Features in Release 12.1(5) XM

MGCP CAS PBX and AAL2 PVC

MGCP Basic CLASS and Operator Services

MIBs

Current MIBs

Deprecated MIBs

Important Notes

Using the Cisco MC3810 with QSIG or BRI

Using the Cisco MC3810 with the PSTN

Connections to the PSTN

Switched Access from the PSTN

Nonswitched Calls

Caveats for Cisco IOS Release 12.1 XM

Open Caveats — Cisco IOS Release 12.1(5) XM7

Resolved Caveats — Cisco IOS Release 12.1(5) XM7

Open Caveats—Cisco IOS Release 12.1(5) XM6

Open Caveats—Cisco IOS Release 12.1(5) XM5

Resolved Caveats—Cisco IOS Release 12.1(5) XM5

Open Caveats—Cisco IOS Release 12.1(5) XM4

Resolved Caveats—Cisco IOS Release 12.1(5) XM4

Open Caveats—Cisco IOS Release 12.1(5) XM3

Resolved Caveats—Cisco IOS Release 12.1(5) XM3

Open Caveats—Cisco IOS Release 12.1(5) XM2

Resolved Caveats—Cisco IOS Release 12.1(5) XM2

Open Caveats—Cisco IOS Release 12.1(5) XM1

Resolved Caveats—Cisco IOS Release 12.1(5) XM1

Open Caveats—Cisco IOS Release 12.1(5)XM

Resolved Caveats—Cisco IOS Release 12.1(5)XM

Related Documentation

Release-Specific Documents

Platform-Specific Documents

Feature Modules

Feature Navigator

Cisco IOS Software Documentation Set

Documentation Modules

Cisco IOS Release 12.1 Documentation Set Contents

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Contacting TAC by Telephone


Release Notes for Cisco MC3810 for Cisco IOS Release 12.1 XM


February 13, 2002

Cisco IOS Release 12.1(5) XM7

78-12050-01 Rev. H0

These release notes for the Cisco MC3810 multiservice access concentrator describe the enhancements provided in Cisco IOS Release 12.1(5) XM7. These release notes are updated as needed.

For a list of the software caveats that apply to Release 12.1(5) XM7, see the "Caveats for Cisco IOS Release 12.1 XM" section and Caveats for Cisco IOS Release 12.1T that accompanies these release notes. This caveats document is updated for every maintenance release and is also located on Cisco.com and the Documentation CD-ROM.

Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 12.1 located on Cisco.com and the Documentation CD-ROM.

Contents

These release notes describe the following topics:

Introduction

System Requirements

New and Changed Information

Important Notes

Caveats for Cisco IOS Release 12.1 XM

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

Introduction

The Cisco MC3810 multiservice access concentrator is fully supported by Cisco IOS software for multiprotocol routing, bridging, and Systems Network Architecture (SNA). As part of an enterprise backbone or as customer premises equipment (CPE) to serve provider-managed network services, the Cisco MC3810 reduces operating costs and complexity, and increases network throughput and performance.

The Cisco MC3810 provides a complete file system for software images, message files, and reports. The standard Flash memory size is 8 MB, and a 16-MB upgrade option is available. The 16-MB version can hold two code images simultaneously for fail-safe upgrades.

Management and configuration of the Cisco MC3810 should be familiar to the Cisco IOS user and compatible with existing management systems. As such, it provides a superset of the Cisco command-line interface (CLI). The Cisco MC3810 can be managed by standard Cisco management platforms and facilities such as CiscoView and the native remote log-in facilities provided by Telnet and rlogin. Three types of configuration interfaces are provided:

Cisco CLI

HTTP-based configuration server

SNMP-based Management Information Base (MIB)

The HTTP-based interface allows configuration from any web browser such as Netscape Navigator or Microsoft Explorer. The simple network management protocol (SNMP) MIB allows management of the Cisco MC3810 from SNMP managers (for example, HP OpenView).

For information on new features and Cisco IOS commands supported by Cisco IOS Release 12.1(5) XM7, see the "New and Changed Information" section and the "Related Documentation" section.

System Requirements

This section describes the system requirements for Cisco IOS Release 12.1(5) XM7:

Memory Recommendations

Hardware Supported

Determining the Software Version

Upgrading to a New Software Release

Feature Set Table

New and Changed Information

Memory Recommendations

Table 1 Memory Recommendations for the Cisco MC3810

Image Name
Software Image
Flash
Memory
Recommended
DRAM
Memory
Recommended
Runs
From

IP Plus VoATM, VoIP

mc3810-a2isv5-mz

16 MB

64 MB

RAM

Enterprise Plus, VoATM, VoIP

mc3810-a2jsv5-mz

16 MB

64 MB

RAM


Hardware Supported

Cisco IOS Release 12.1(5) XM7 supports the Cisco MC3810 multiservice access concentrator. The Cisco MC3810 base chassis is a semi fixed configuration router that can be customized for a specific application at the factory or in the field by a qualified technician. The base chassis includes the following components:

One fixed Ethernet LAN port

A console port and an auxiliary port

Two synchronous serial ports

Five mounting areas for functional modules that support additional capabilities

AC, DC, or redundant power supply option

Cisco MC3810 series concentrators are supplied in various standard hardware configurations. These are equipped with different sets of functional modules to provide specific functional capability. Many configurations are possible, but they are all variations of the basic categories described in Table 2. Supported hardware is shown in Table 3. The chassis opening for any mounting area not equipped with a functional module is closed off with a removable cover plate.

Table 2 Cisco MC3810 Series Standard Hardware Categories  

Category
Service Types Supported
Required Modules
Optional Modules
Base chassis

Base chassis services1

None

Optional modules can be added to create other chassis variations

Analog voice chassis

Base chassis services1 plus compressed analog voice connections to telephone, fax, central office, analog PBX

AVM (analog voice module) with 1 to 6 APMs (analog personality modules)

VCM3 or VCM6 or
HCM2 or HCM6
(only one voice compression module)

MFT2 to support a channelized T1 or E1 trunk

MFT2 and VDM3 to support video codec dialing

Digital voice chassis

Base chassis services1 plus compressed digital voice through digital PBX

DVM

VCM3 or VCM6 or
HCM2 or HCM6
(one or two voice compression modules)

MFT2 to support a channelized T1 or E1 trunk

MFT2 and VDM to support video codec dialing

Basic rate interface (BRI) voice chassis

Base chassis services1 plus compressed digital voice through PINX

BVM and MFT1

VCM3 or VCM6 or
HCM2 or HCM6
(only one voice compression module)

MFT to support a channelized T1 or E1 trunk

MFT2 and VDM3 to support video codec dialing

T1/E1 trunk chassis

Base chassis services1 plus channelized T1 or E1

MFT2

DVM to support digital cross-connect voice (channel bank functionality/
drop-and-insert) through digital PBX or channel bank

VDM3 to support video codec dialing

VCM3 and/or VCM6, or HCM2 and/or HCM6, to support voice compression

1 Base chassis services include administrative access, Ethernet, data transport, and video transport.

2 The MFT is available with or without BRI backup.

3 If a VDM is installed, an MFT is required to support ATM for the video dialing network connection.


Table 3 Hardware Supported on the Cisco MC3810 for Cisco IOS Release 12.1(5)XM4

Module or Other Hardware Option
Product Number
Voice Interface Modules

6-port AVM1

MC3810-AVM6=

1-port E1 DVM, connects to PBX/channel bank/key system2

MC3810-DVM-E1=

1-port T1 DVM, connects to PBX/channel bank/key system2

MC3810-DVM-T1=

1-port unbalanced E1 DVM, connects to PBX/channel bank/key system2

MC3810-DVM-BNC=

4-port BRI voice module3

MC3810-BVM4=

Video Dialing
Module

Supports an RS-366 Automatic Calling Equipment (ACE) interface to the DTE port of the videoconferencing equipment4

MC3810-VDM=

Analog Personality Modules5

1-port E & M6 analog module

MC3810-APM-EM=

1-port FXS7 analog module

MC3810-APM-FXS=

1-port FXO8 analog module

MC3810-APM-FXO=

1-port FXO analog module, approved for the U.K.

MC3810-FXO-UK=

1-port FXO analog module, approved for Germany

MC3810-FXO-GER=

1-port FXO analog module, approved for PR29 countries

MC3810-FXO-PR2=

1-port FXO analog module, approved for PR310 countries

MC3810-FXO-PR3=

Voice Compression Modules11

2-DSP HCM12 , supports up to 8 channels of compressed voice

MC3810-HCM2=

6-DSP HCM, supports up to 24 channels of compressed voice

MC3810-HCM6=

3-DSP VCM13 , supports up to 6 channels14 of compressed voice

MC3810-VCM3=

6-DSP VCM, supports up to 12 channels9 of compressed voice

MC3810-VCM6=

Multiflex Trunk Modules with Optional BRI

1-port MFT with RJ-48 channelized T1 interface

MC3810-MFT-T1=

1-port MFT with RJ-48 channelized E1 interface

MC3810-MFT-E1=

1-port MFT with unbalanced E1-BNC interface

MC3810-MFT-BNC=

1-port MFT with RJ-48 channelized T1 and BRI S/T interfaces

MC3810-MFT-TBS=

1-port MFT with unbalanced E1-BNC and BRI S/T interfaces

MC3810-MFT-EUS=

1 Requires one to six APMs and one voice compression module (VCM3 or VCM6).

2 Requires one or two voice compression modules (VCM6) for processed voice.

3 Requires one voice compression module (VCM3 or VCM6) and Cisco IOS Release 12.0(4)T or a later release.

4 Requires MFT for ATM connectivity and Cisco serial V.35 DCE cable (product order number 72-1721-01) that includes a Ringing Indicator (RI) conductor, and a Cisco RS-366 ACE cable (product order number 72-1722-01) to connect the VDM to the videoconferencing equipment RS-366 dial-up DTE port.

5 For use with analog voice modules; one AVM requires at least one APM and supports up to six APMs.

6 E&M = recEiver & transMitter (or Ear & Mouth)

7 FXS = foreign exchange station

8 FXO = foreign exchange office

9 PR2 countries currently include Australia and New Zealand.

10 PR3 countries currently include Japan and Singapore.

11 VCMs and Cisco IOS Plus feature sets are required for voice processing (for example, switching, compression, echo cancellation, and silence suppression) but not for drop-and-insert applications.

12 HCM = high performance compression module

13 VCM = voice compression module

14 Cisco MC3810 maximum voice channel support by compression algorithm: G.711 at 64 kbps = 6 channels; G.726 at 32 kbps = 12 channels; G.729 at 8 kbps = 12 channels; G.729a at 8 kbps = 24 channels.


Determining the Software Version

To determine the version of Cisco IOS software running on a Cisco MC3810, log in and enter the show version EXEC command:

MC3810>#show version
Cisco Internetwork Operating System Software
IOS (tm) MC3810 Software (mc3810-js-mz), Version 12.1(5) XM7, RELEASE SOFTWARE

Upgrading to a New Software Release

For general information about upgrading to a new software release, refer to Upgrading the Cisco IOS Software Release in Cisco Routers and Modems located at:

http://www.cisco.com/warp/public/130/upgrade_index.shtml

Feature Set Table

Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Each feature set contains a specific set of Cisco IOS features, as shown inTable 4.

Cisco IOS Release 12.1(5) XM7 supports the same feature sets as Cisco IOS Release 12.1(5) T, but Cisco IOS Release 12.1(5) XM7 can include new features supported by the Cisco MC3810.


Caution Cisco IOS images with strong encryption (including, but not limited to, 168-bit Triple Data Encryption Standard [3DES] data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay because of United States government regulations. When applicable, purchaser and user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com.

Table 4 lists the features and feature set images supported by the Cisco MC3810 in Cisco IOS Release 12.1(5) XM7 and uses the following conventions:

Yes—The feature is supported in the software image.

No—The feature is not supported in the software image.

In—The number in the "In" column indicates the Cisco IOS release in which the feature was introduced. For example, (5) MX2 means a feature was introduced in 12.1(5) XM2. If a cell in this column is empty, the feature was included in the initial base release.


Note You can find the most current Cisco IOS documentation on Cisco.com. If you have a Cisco.com login account, you can find image and release information regarding features prior to Cisco IOS Release 12.1(5) T by using the Feature Navigator tool at http://www.cisco.com/go/fn.


Table 4 Feature List by Feature Set for the MC3810

 
Software Images by Feature Set
Features
In
IP Plus/VoIP
and VoATM
Enterprise Plus/VoIP
and VoATM

MGCP CAS PBX and AAL2 PVC1

(5) XM

Yes

Yes

MGCP Basic CLASS and Operator Services1

(5) XM

Yes

Yes

1 This feature is supported only on MC3810 systems with the HCM version of the DSP card. This feature is not supported with the VCM version of the DSP card.


New and Changed Information

The following is a list of the new hardware and software features supported by the Cisco MC3810 for Cisco IOS Release 12.1(5) XM7.

New Hardware and Software Features in Cisco IOS Release 12.1(5) XM7

There are no new hardware and software features in the Cisco MC3810 series for Cisco IOS Release 12.1(5) XM7.

New Hardware and Software Features in Cisco IOS Release 12.1(5) XM6

Cisco IOS Release 12.1(5) XM6 does not support the Cisco MC3810.

New Hardware and Software Features in Release 12.1(5) XM5

There is no new hardware and software supported by the Cisco MC3810 in Cisco IOS Release 12.1(5) XM5.

New Hardware and Software Features in Release 12.1(5) XM4

There is no new hardware and software supported by the Cisco MC3810 in Cisco IOS Release 12.1(5) XM4.

New Hardware and Software Features in Release 12.1(5) XM3

There is no new hardware and software supported by the Cisco MC3810 in Cisco IOS Release 12.1(5) XM3.

New Hardware and Software Features in Release 12.1(5) XM2

There is no new hardware and software supported by the Cisco MC3810 in Cisco IOS Release 12.1(5) XM2.

New Hardware and Software Features in Release 12.1(5) XM1

There is no new hardware and software supported by the Cisco MC3810 in Cisco IOS Release 12.1(5) XM1.

New Hardware Features in Release 12.1(5) XM

There is no new hardware and software supported by the Cisco MC3810 in Cisco IOS Release 12.1(5) XM.

New Software Features in Release 12.1(5) XM

The following new software features are supported by the Cisco MC3810 in Cisco IOS Release 12.1(5) XM.

MGCP CAS PBX and AAL2 PVC

The MGCP CAS PBX and AAL2 PVC feature set extends the earlier Simple Gateway Control Protocol (SGCP) CAS and AAL2 support onto the merged SGCP/MGCP software base. These features enable various service provider solutions, including Integrated Access, IP PBX, Residential Cable Access, and Voice over DSL.


Note The AAL2 PVC functionality is supported on the High Performance Compression Module (HCM) version of the DSP card; it is not supported on the Voice Compression Module (VCM) version.


To check the type of DSP card in your MC3810, enter a show version command at the EXEC prompt.

For example:Router#show version

If you have an HCM card, the following line appears as part of the show version information:

1 6-DSP (slot 2) High Performance Compression Module(v01.A0)

If you have a VCM card, the following line appears as part of the show version information:

1 6-DSP (slot 2) Voice Compression Module(v255.V7)

MGCP Basic CLASS and Operator Services

The MGCP Basic CLASS and Operator Services are a set of calling features, sometimes called "custom calling" features, that use MGCP to transmit voice, video, and data over the IP network. These features are usually found in circuit-based networks. MGCP BCOS brings them to the Cisco IOS gateways on packet-based networks.


Note The MGCP BCOS functionality is supported on the High Performance Compression Module (HCM) version of the DSP card; it is not supported on the Voice Compression Module (VCM) version.


To check the type of DSP card in your MC3810, enter a show version command at the EXEC prompt.

For example:Router#show version

If you have an HCM card, the following line appears as part of the show version information:

1 6-DSP (slot 2) High Performance Compression Module(v01.A0) 

If you have an VCM card, the following line appears as part of the show version information:

1 6-DSP (slot 2) Voice Compression Module(v255.V7) 

The MGCP BCOS software is built on the MGCP CAS PBX and AAL2 software package, and supports MGCP 0.1 and the earlier protocol versions Simple Gateway Control Protocol (SGCP) 1.1 and 1.5.

The following MGCP BCOS features are available on Residential Gateways (RGWs):

Distinctive power ring

Visual Message Waiting Indicator

Caller ID

Caller ID with Call Waiting

Call Forwarding

Ring Splash

Distinctive Call Waiting Tone

Message Waiting Tone

Stutter Dial Tone

Off-Hook Warning Tone

The following two features can be run as RGW or trunking gateway (TGW) features:

911 Calls - This feature is supported in SGCP mode on Cisco uBR924, 3660, and AS5300 platforms and in MGCP mode on the 2600, 3600, MC3810, 530 and uBR924 platforms.

Three-Way Calling -This feature is supported on the Cisco 3660 and AS5300 TGW platforms and on the Cisco MC3810, 2600, and uBR924 RGW platforms. This feature is supported on G.711 only.

MIBs

Current MIBs

To obtain lists of supported MIBs by platform and Cisco IOS release, and to download MIB modules, go to the Cisco MIB website on Cisco.com at http://www.cisco.com/public/sw-center/netmgmt/cmtk/mibs.shtml.

Deprecated MIBs

Old Cisco MIBs will be replaced in a future release. Currently, OLD-CISCO-* MIBs are being converted into more scalable MIBs without affecting existing Cisco IOS products or network management system (NMS) applications. You can update from deprecated MIBs to the replacement MIBs as shown in Table 5.

Table 5 Deprecated and Replacement MIBs 

Deprecated MIB
Replacement

OLD-CISCO-APPLETALK-MIB

RFC1243-MIB

OLD-CISCO-CHASSIS-MIB

ENTITY-MIB

OLD-CISCO-CPUK-MIB

To be determined

OLD-CISCO-DECNET-MIB

To be determined

OLD-CISCO-ENV-MIB

CISCO-ENVMON-MIB

OLD-CISCO-FLASH-MIB

CISCO-FLASH-MIB

OLD-CISCO-INTERFACES-MIB

IF-MIB CISCO-QUEUE-MIB

OLD-CISCO-IP-MIB

To be determined

OLD-CISCO-MEMORY-MIB

CISCO-MEMORY-POOL-MIB

OLD-CISCO-NOVELL-MIB

NOVELL-IPX-MIB

OLD-CISCO-SYS-MIB

(Compilation of other OLD* MIBs)

OLD-CISCO-SYSTEM-MIB

CISCO-CONFIG-COPY-MIB

OLD-CISCO-TCP-MIB

CISCO-TCP-MIB

OLD-CISCO-TS-MIB

To be determined

OLD-CISCO-VINES-MIB

CISCO-VINES-MIB

OLD-CISCO-XNS-MIB

To be determined


Important Notes

Using the Cisco MC3810 with QSIG or BRI

Serial port 1 is restricted to DCE operation when the following occurs:

QSIG is enabled.

BRI voice module (BVM) is installed and BRI is enabled.

BRI S/T backup port is installed and enabled on the MFT.

Using the Cisco MC3810 with the PSTN

This section includes important notes regarding use of the Cisco MC3810 with the public switched telephone network (PSTN).

Connections to the PSTN

Exercise care when connecting switched voice ports on the Cisco MC3810 directly to the PSTN because improper configurations can expose a corporate network to telephone fraud.

Switched Access from the PSTN

The Cisco MC3810 can connect a user from the PSTN directly to the corporate wide-area telephone network. You can configure the Cisco MC3810 as a phone switch that can switch a user to any location in that network, even to remote locations that are connected again to another PSTN. However, the Cisco MC3810 does not provide any mechanism to restrict users from calling after they are connected. Without proper network design, this condition could result in the unauthorized use of the corporate network for making calls at the corporation's expense. To prevent this from occurring, Cisco does not recommend connecting a switched voice interface on the Cisco MC3810 directly to the PSTN. Instead, it should be connected to a PBX that implements a security scheme that prevents unauthorized use.

Nonswitched Calls

The same opportunity for illicit use does not exist for nonswitched call types such as pass-through connections, although the possibility for fraud does exist at the direct contact point. Pass-through calls create a path to only a single location specified by the network administrator. For example, a pass-through connection might be used to pass a trunk from a PBX to the PSTN. In this case, the trunk on the PBX always passes straight through the Cisco MC3810 to the PSTN. As a result, the necessary security is provided by the PBX.

Caveats for Cisco IOS Release 12.1 XM

Caveats describe unexpected behavior or defects in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only select severity 3 caveats are included in the caveats document.

This section contains only open and resolved caveats for the current Cisco IOS maintenance release.

All caveats in Cisco IOS Release 12.1 and Cisco IOS Release 12.1T are also in Cisco IOS Release 12.1(5) XM7.

For information on caveats in Cisco IOS Release 12.1T, see Caveats for Cisco IOS Release 12.1T

For information on caveats in Cisco IOS Release 12.1, see Caveats for Cisco IOS Release 12.1, which lists severity 1 and 2 caveats and select severity 3 caveats for Cisco IOS Release 12.1 and is located on Cisco.com and the Documentation CD-ROM.

Caveat numbers and brief descriptions of caveats in Cisco IOS Release 12.1(5) XM7 are listed in Table 6. For details about a particular caveat, go to Bug Toolkit at:

http://www.cisco.com/kobayashi/bugs/bugs.html

To access this location, you must have an account on Cisco.com. For information about how to obtain an account, go to the "Feature Navigator" section.


Note If you have an account with Cisco.com, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, log in to Cisco.com and click Service and Support: Technical Assistance Center: Select & Download Software: Jump to a software resource: Software Bug Toolkit/Bug Watcher. Another option is to go to http://www.cisco.com/support/bugtools/.


Open Caveats — Cisco IOS Release 12.1(5) XM7

There are no open caveats specific to Cisco IOS Release 12.1(5) XM7 that require documentation in the release notes.

Resolved Caveats — Cisco IOS Release 12.1(5) XM7

All the caveats listed in Table 6 are open in Cisco IOS Release 12.1(5) XM7. This table lists only severity 1 and 2 caveats and select severity 3 caveats.

Table 6 Resolved Caveats for Release 12.1(5) XM7

Caveat ID Number
Description

CSCdw65903

An error can occur with management protocol processing. Please use the following URL for further information:

http://www.cisco.com/cgi-bin/bugtool/onebug.pl?bugid=CSCdw65903


Open Caveats—Cisco IOS Release 12.1(5) XM6

Cisco IOS Release 12.1(5) XM6 does not support the Cisco MC3810.

Open Caveats—Cisco IOS Release 12.1(5) XM5

There are no open caveats specific to Cisco IOS Release 12.1(5) XM5 that require documentation in the release notes.

Resolved Caveats—Cisco IOS Release 12.1(5) XM5

All the caveats listed in Table 7 are resolved in Cisco IOS Release 12.1(5) XM5. This table lists only severity 1 and 2 caveats and select severity 3 caveats.

Table 7 Resolved Caveats for Release 12.1(5) XM5 

Caveat ID Number
Description

CSCdt09214

Spurious memory access at vp_ipfib_fixup+0x20

CSCdu76530

Reload of Customer router causes 3810 ATM PVC to go down

CSCdu20127

Busyout Monitor Prevents Trunk From Establishing After Router Reload

CSCdu52076

MC3810 inappropriately sent 402 when gateway was on-hook (not user on-hook)

CSCdu76530

Reload of router causes MC3810 ATM PVC to go down


Open Caveats—Cisco IOS Release 12.1(5) XM4

All the caveats listed in Table 8 are open in Cisco IOS Release 12.1(5) XM4. This table lists only severity 1 and 2 caveats and select severity 3 caveats.

Table 8 Open Caveats for Release 12.1(5) XM4

Caveat ID Number
Description

CSCdt61467

Need a way to change the default value of VPDN parameters


Resolved Caveats—Cisco IOS Release 12.1(5) XM4

All the caveats listed in Table 9 are resolved in Cisco IOS Release 12.1(5) XM4. This table lists only severity 1 and 2 caveats and select severity 3 caveats.

Table 9 Resolved Caveats for Release 12.1(5) XM4 

Caveat ID Number
Description

CSCds14059

Support for untagged Radius tunnel attributes (attr.69 et al)

CSCds26490

Turning off MGCP crash 3810 while call is activate

CSCds55510

Memory Leak with AAA route download

CSCds63993

H323 GW: IP calls dangling when delay TCP connection occurs

CSCds65611

All B-chan out of serv after controller no-shut then serial no-shut

CSCds71291

Spurious Accesses in mlp_timer

CSCdt11503

IOS crashes when large OID ( >256 fields ) is received

CSCdt41888

Add dlcx functionality as hidden command

CSCdt46181

Redzone corruption in pptp_tcp_readf()

CSCdt61207

Variable length buzzing heard after digit collect - before ring back

CSCdt63518

FIB-4-PUNTINTF msg for L2F/MP bundle member w no ip route-cache cef

CSCdt69055

B-channels IN_SERVICE after RESTART when L1 is DEACTIVATED

CSCdt82163

Router crashed after unconfiguring the ds0-group

CSCdt89495

24th channel of T1 0 stays busied-out

CSCdt96253

CRC-32 compensation vulnerability

CSCdt96531

Lost CID for a aal5mux voice PVC after sh/no sh T1 1 controller

CSCdt96945

Resource threshold information lost on GK after element failure

CSCdu05205

Memory corruption crash

CSCdu05236

Default disabling of parser cache should not be nvgened

CSCdu07504

sh voice dsp causes reload

CSCdu08214

Calltracker MIB returns NULL for userid when DNIS/ANI is not present

CSCdu14000

Traceback at rlm_link_weight_priority_insert_compare after reload

CSCdu25007

clear spe with calls running could have negative effects

CSCdu27780

AS5300 Suspend message not sent on H323 side with fax configured

CSCdu29676

mc3810:aftercle count called fails

CSCdu34741

Term GW doesnt disconnect call which arrives after RLM is down

CSCdu42219

Throttle 21 fails to bring up B channels after reboot w/SS7

CSCdu62721

12.1(5)XM4 candidate fails to bring up B-channels


Open Caveats—Cisco IOS Release 12.1(5) XM3

All the caveats listed in Table 10 are open in Cisco IOS Release 12.1(5) XM3. This table lists only severity 1 and 2 caveats and select severity 3 caveats.

Table 10 Open Caveats for Release 12.1(5) XM3

Caveat ID Number
Description

CSCdt93370

Memory allocation failure: Pool Manager

CSCds52536

ISDN sync call rejected/failed caller id screening/workaround>reload

CSCds70303

SHOW ISDN STAT shows hanging CCBs (CCBs without active calls)


Resolved Caveats—Cisco IOS Release 12.1(5) XM3

All the caveats listed in Table 11 are resolved in Cisco IOS Release 12.1(5) XM3. This table lists only severity 1 and 2 caveats and select severity 3 caveats.

Table 11 Closed and Resolved Caveats for Release 12.1(5) XM3 

Caveat ID Number
Description

CSCds05677

Router crashed after shut and no shut of mgcp

CSCds69945

Gateway crashes during clear counter after RQNT: Q: loop

CSCdt15970

Crash when debug frame-relay switching used

CSCdt70120

Quarantine tests for Process Mode Fail

CSCdt88527

Common design of AAL2 alarm cond. not work for both DVM

CSCdu10269

SGCP CAS hung channel during stress test

CSCdu12528

Three-way calling broken in flo_t and v121_5_xm_throttle

CSCdt55258

MLP hangs router or causes stack overrun

CSCds52920

Syslog messages are not logged onto syslog server.

CSCdt01452

Lex interface forward bridge BPDUs coming from remote LAN extender

CSCdt09023

Cannot build the 7200 platform -p- images

CSCdt10151

H323 VSA attribute being sent for all platforms

CSCdt30629

Need to speed up RM to TACACS+ accounting processing

CSCdt38813

H323 GW leaks RTCP ports with signal only call

CSCdt78196

Cisco 3640 router crashes at L3_ProcessInternal


Open Caveats—Cisco IOS Release 12.1(5) XM2

The caveat listed in this section is open in Cisco IOS Release 12.1(5) XM2.

CSCds50077

This caveat is included because a Cisco MC3810 can function as a Gatekeeper.

On a Cisco 7200 series router, the Gatekeeper Transaction Message Protocol (GKTMP) may not be able to re-establish connection to the Backend Server until five minutes after the connection was terminated.

The Gatekeeper sends all requests to the server. However, if there is a slow link or limited processor capacity, the server is unable to respond to these requests on time. When this happens, the Gatekeeper may mark the server as unreachable and terminate the connection. Once the connection is terminated, it will not be re-established for another five minutes.

Workaround: Match server capacity to process requests with the number and capacities of the gatekeepers it is serving.

CSCds81187

When the PPP Password Authentication Protocol (PAP)-password validation fails—that is, when the PPP PAP password is configured incorrectly—a slow memory leak occurs. There is no workaround.

Resolved Caveats—Cisco IOS Release 12.1(5) XM2

All the caveats listed in this section are resolved in Cisco IOS Release 12.1(5) XM2. This section describes only severity 1 and 2 caveats and select severity 3 caveats.

CSCds57256

When a VoIP call is made and the POTS call leg is connected to a PBX using Q Signaling, a memory-allocation error might occur. There is no workaround.

This caveat has been resolved in Cisco IOS Release 12.1(5) XM2.

CSCds75265

If an Extended Ringback (XRBK) message with a specific connection ID (such as in "S:xrbk@conn-id") is included in a notification-request (RQNT) message to the terminating gateway after the call has been setup (that is, after a Create-Connection [CRCX] message has been sent), the RQNT message is rejected. However, if the connection ID is "$", the message is not rejected.

Workaround: Send the XRBK message without the connection ID (such as in "S:xrbk") or with "$" as the connection ID (such as in "S:xrbk@$"). Example:

RQNT 46533 aaln/1 SGCP 1.5 
X: 281004 
R: hd, vbd 
S: xrbk@$, rg, ci(,4088275001,sj827-15)

Alternate workaround: Send the XRBK message in the CRCX message itself (that is, the CRCX message to the terminating gateway). Example:

CRCX 1205 aaln/2@l-gw1.whatever.net SGCP 1.5 
C: A3C47F21456789F02 
L: p:10, a:G.711, e:on, s:on 
M: sendonly 
R: hu, hf 
X: 0123456789AC 
S: ci(,7325551212,), wt, xrbk@$ 
 
v=0 
c=IN IP4 128.96.41.1 
m=audio 3456 RTP/AVP 0 0

This caveat has been resolved in Cisco IOS Release 12.1(5) XM2.

CSCds85698

The originator of a call that is controlled by the Media Gateway Control Protocol (MGCP) or the Simple Gateway Control Protocol (SGCP) might experience poor voice quality. There is no workaround.

This caveat has been resolved in Cisco IOS Release 12.1(5) XM2.

CSCds04747

Connection setup improvements.

This caveat has been resolved in Cisco IOS Release 12.1(5) XM2.

Open Caveats—Cisco IOS Release 12.1(5) XM1

The caveat listed in this section is open in Cisco IOS Release 12.1(5) XM1.

CSCds50077

This caveat is included because a Cisco MC3810 can function as a Gatekeeper.

On a Cisco 7200 series router, the Gatekeeper Transaction Message Protocol (GKTMP) may not be able to re-establish connection to the Backend Server until five minutes after the connection was terminated.

The Gatekeeper sends all requests to the server. However, if there is a slow link or limited processor capacity, the server is unable to respond to these requests on time. When this happens, the Gatekeeper may mark the server as unreachable and terminate the connection. Once the connection is terminated, it will not be re-established for another five minutes.

Workaround: Match server capacity to process requests with the number and capacities of the gatekeepers it is serving.

Resolved Caveats—Cisco IOS Release 12.1(5) XM1

All the caveats listed in this section are resolved in Cisco IOS Release 12.1(5) XM1. This section describes only severity 1 and 2 caveats and select severity 3 caveats.

CSCds57256

When a VoIP call is made and the POTS call leg is connected to a PBX using Q Signaling, a memory-allocation error might occur. There is no workaround.

This caveat has been resolved in Cisco IOS Release 12.1(5)XM1.

CSCds75265

If an Extended Ringback (XRBK) message with a specific connection ID (such as in "S:xrbk@conn-id") is included in a notification-request (RQNT) message to the terminating gateway after the call has been setup (that is, after a Create-Connection [CRCX] message has been sent), the RQNT message is rejected. However, if the connection ID is "$", the message is not rejected.

Workaround: Send the XRBK message without the connection ID (such as in "S:xrbk") or with "$" as the connection ID (such as in "S:xrbk@$"). Example:

RQNT 46533 aaln/1 SGCP 1.5 
X: 281004 
R: hd, vbd 
S: xrbk@$, rg, ci(,4088275001,sj827-15)

Alternate workaround: Send the XRBK message in the CRCX message itself (that is, the CRCX message to the terminating gateway). Example:

CRCX 1205 aaln/2@l-gw1.whatever.net SGCP 1.5 
C: A3C47F21456789F02 
L: p:10, a:G.711, e:on, s:on 
M: sendonly 
R: hu, hf 
X: 0123456789AC 
S: ci(,7325551212,), wt, xrbk@$ 
 
v=0 
c=IN IP4 128.96.41.1 
m=audio 3456 RTP/AVP 0 0

This caveat has been resolved in Cisco IOS Release 12.1(5)XM1.

CSCds85698

The originator of a call that is controlled by the Media Gateway Control Protocol (MGCP) or the Simple Gateway Control Protocol (SGCP) might experience poor voice quality. There is no workaround.

This caveat has been resolved in Cisco IOS Release 12.1(5)XM1.

CSCds04747

Connection setup improvements.

This caveat has been resolved in Cisco IOS Release 12.1(5)XM1.

Open Caveats—Cisco IOS Release 12.1(5)XM

The caveat listed in this section is open in Cisco IOS Release 12.1(5)XM.

CSCds85698

The originator of a call that is controlled by the Media Gateway Control Protocol (MGCP) or the Simple Gateway Control Protocol (SGCP) might experience poor voice quality. There is no workaround.

Resolved Caveats—Cisco IOS Release 12.1(5)XM

There are no resolved caveats specific to Cisco IOS Release 12.1(5) X that require documentation in the release notes.

Related Documentation

The following sections describe the documentation available for the Cisco MC3810. Typically, these documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.

Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on Cisco.com and the Documentation CD-ROM.

Use these release notes with the documents listed in the following sections:

Release-Specific Documents

Platform-Specific Documents

Feature Modules

Feature Navigator

Cisco IOS Software Documentation Set

Release-Specific Documents

The following documents are specific to Cisco IOS Release 12.1 and are located on Cisco.com and the Documentation CD-ROM:

Cross-Platform Release Notes for Cisco IOS Release 12.1 

On Cisco.com at:

Technical Documents: Cisco IOS Software: Cisco IOS Release 12.1: Release Notes: Cross-Platform Release Notes

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Release Notes: Cross-Platform Release Notes

Product bulletins, field notices, and other release-specific documents on Cisco.com at:

Technical Documents

The "Caveats for Cisco IOS Release 12.1 XM" section

As a supplement to the caveats listed in "Caveats for Cisco IOS Release 12.1 XM" in these release notes, see Caveats for Cisco IOS Release 12.1 and Caveats for Cisco IOS Release 12.1T, which contains caveats applicable to all platforms for all maintenance releases of Cisco IOS Release 12.1 and Cisco IOS Release 12.1 T.

On Cisco.com at:

Technical Documents: Cisco IOS Software: Cisco IOS Release 12.1: Release Notes: Caveats

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Caveats


Note If you have an account with Cisco.com, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, log in to Cisco.com and click Service & Support: Technical Assistance Center: Select & Download Software: Jump to a software resource: Software Bug Toolkit/Bug Watcher. Another option is to go to http://www.cisco.com/support/bugtools/bugtool.shtml.


Platform-Specific Documents

The documents listed below are available for the Cisco MC3810. These documents are also available online at Cisco.com and on the Documentation CD-ROM.

Quick Start Guide Cisco MC3810 Series Multiservice Access Concentrators Installation and Startup

Cisco MC3810 Multiservice Access Concentrator Hardware Installation Guide

Cisco MC3810 Multiservice Concentrator Software

FRU Replacement in the Cisco MC3810 Multiservice Access Concentrator

Cisco MC3810 Multiservice Access Concentrator Software Requirement for Analog Personality Modules

Cisco 600W Redundant Power System

Cisco MC3810 Multiservice Access Concentrator NEBS Level 3/ETSI Compliance Kit for Cisco MC3810 Series Concentrators

Cisco MC3810 Multiservice Access Concentrator Regulatory Compliance and Safety Information

Configuring Selected 12.1 Cisco IOS Software Features

To reach Cisco MC3810 documentation on Cisco.com, follow this path, beginning under the Service & Support heading:

Technical Documents: Access Servers and Access Routers: Multiservice Access Concentrators

To reach Cisco MC3810 documentation on the Documentation CD-ROM, follow this path:

Cisco Product Documentation: Access Servers and Access Routers: Multiservice Access Concentrators

Feature Modules

Feature modules describe new features supported by Cisco IOS Release 12.1(5) XM7 and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.

On Cisco.com at:

Technical Documents: Cisco IOS Software: Cisco IOS Release 12.1: New Feature Documentation

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: New Feature Documentation

Feature Navigator

Feature Navigator is a web-based tool that enables you to quickly determine which Cisco IOS software images support a particular set of features and which features are supported in a particular Cisco IOS image.

Feature Navigator is available 24 hours a day, 7 days a week. To access Feature Navigator, you must have an account on Cisco.com. If you have forgotten or lost your account information, e-mail the Contact Database Administration group at cdbadmin@cisco.com. If you do not have an account on Cisco.com, go to http://www.cisco.com/register and follow the directions to establish an account.

To use Feature Navigator, you must have a JavaScript-enabled web browser such as Netscape 3.0 or later, or Internet Explorer 4.0 or later. Internet Explorer 4.0 always has JavaScript enabled. To enable JavaScript for Netscape 3.x or Netscape 4.x, follow the instructions provided with the web browser. For JavaScript support and enabling instructions for other browsers, check with the browser vendor.

Feature Navigator is updated when major Cisco IOS software releases and technology releases occur. It contains feature information about mainline-, T-, S-, and P-trains. You can access Feature Navigator at the following URL:

http://www.cisco.com/go/fn

Cisco IOS Software Documentation Set

The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents. The Cisco IOS software documentation set is shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.

Documentation Modules

Each module in the Cisco IOS documentation set consists of one or more configuration guides and one or more corresponding command references. Chapters in a configuration guide describe protocols, configuration tasks, and Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.

On Cisco.com at:

Technical Documents: Cisco IOS Software: Cisco IOS Release 12.1: Configuration Guides and Command References

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Configuration Guides and Command References

Cisco IOS Release 12.1 Documentation Set Contents

Table 12 lists the contents of the Cisco IOS Release 12.1 software documentation set, which is available in electronic form and in printed form if ordered.


Note You can find the most current Cisco IOS documentation on Cisco.com and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed.


On Cisco.com at:

Technical Documents: Cisco IOS Software: Cisco IOS Release 12.1

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1

Table 12 Cisco IOS Release 12.1 Documentation Set 

Books
Major Topics

Cisco IOS Configuration Fundamentals Configuration Guide

Cisco IOS Configuration Fundamentals Command Reference

Cisco IOS User Interfaces
Cisco IOS File Management
Cisco IOS System Management

Cisco IOS Bridging and IBM Networking Configuration Guide

Cisco IOS Bridging and IBM Networking Command Reference, Volume I

Cisco IOS Bridging and IBM Networking Command Reference, Volume II

Using Cisco IOS Software
Overview of SNA Internetworking
Bridging
IBM Networking

Cisco IOS Dial Services Configuration Guide: Terminal Services

Cisco IOS Dial Services Configuration Guide: Network Services

Cisco IOS Dial Services Command Reference

Preparing for Dial Access
Modem Configuration and Management
ISDN and Signaling Configuration
PPP Configuration
Dial-on-Demand Routing Configuration
Dial-Backup Configuration
Terminal Service Configuration
Large-Scale Dial Solutions
Cost-Control Solutions
Virtual Private Networks
X.25 on ISDN Solutions
Telco Solutions
Dial-Related Addressing Services
Interworking Dial Access Scenarios

Cisco IOS Interface Configuration Guide

Cisco IOS Interface Command Reference

Interface Configuration Overview
Configuring LAN Interfaces
Configuring Serial Interfaces
Configuring Logical Interfaces

Cisco IOS IP and IP Routing Configuration Guide

Cisco IOS IP and IP Routing Command Reference

IP Addressing and Services
IP Routing Protocols
IP Multicast

Cisco IOS AppleTalk and Novell IPX Configuration Guide

Cisco IOS AppleTalk and Novell IPX Command Reference

AppleTalk and Novell IPX Overview
Configuring AppleTalk
Configuring Novell IPX

Cisco IOS Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Configuration Guide

Cisco IOS Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Command Reference

Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Overview
Configuring Apollo Domain
Configuring Banyan VINES
Configuring DECnet
Configuring ISO CLNS
Configuring XNS

Cisco IOS Multiservice Applications Configuration Guide

Cisco IOS Multiservice Applications Command Reference

Multiservice Applications Overview
Voice
Video
Broadband

Cisco IOS Quality of Service Solutions Configuration Guide

Cisco IOS Quality of Service Solutions Command Reference

Quality of Service Overview
Classification
Congestion Management
Congestion Avoidance
Policing and Shaping
Signaling
Link Efficiency Mechanisms
Quality of Service Solutions

Cisco IOS Security Configuration Guide

Cisco IOS Security Command Reference

Security Overview
Authentication, Authorization, and Accounting (AAA)
Security Server Protocols
Traffic Filtering and Firewalls
IP Security and Encryption
Other Security Features

Cisco IOS Switching Services Configuration Guide

Cisco IOS Switching Services Command Reference

Cisco IOS Switching Services Overview
Cisco IOS Switching Paths
Cisco Express Forwarding
NetFlow Switching
MPLS Switching
Multilayer Switching
Multicast Distributed Switching
Virtual LANs
LAN Emulation

Cisco IOS Wide-Area Networking Configuration Guide

Cisco IOS Wide-Area Networking Command Reference

Wide-Area Networking Overview
Configuring ATM
Configuring Frame Relay
Configuring Frame Relay-ATM Interworking
Configuring SMDS
Configuring X.25 and LAPB

Cisco IOS Configuration Guide Master Index

Cisco IOS Command Reference Master Index

New Features in 12.1-Based Limited Lifetime Releases

New Features in Release 12.1 T

Cisco IOS Debug Command Reference

Cisco IOS Dial Services Quick Configuration Guide

Release Notes (Release note and caveat documentation for 12.1-based releases and various platforms)

 


Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

http://www.cisco.com

http://www-china.cisco.com

http://www-europe.cisco.com

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.