Table Of Contents
Release Notes for Cisco 1600 Series Routers for Cisco IOS Release 12.1(3)XG
Determining the Software Release
Upgrading to a New Software Release
New Software Features in Cisco IOS Release 12.1(3)XG
New Software Features in Cisco IOS Release 12.1(3)T
Circuit Interface Identification MIB
New Software Features in Cisco IOS Release 12.1(2)T
Frame Relay Switching Enhancements: Shaping and Policing
New Software Features in Cisco IOS Release 12.1(1)T
Service Assurance Agent Enhancements
Caveat CSCdr91706 and IOS HTTP Vulnerability
Resolved Caveats - Release 12.1(3)XG6
Unresolved Caveats - Release 12.1(3)XG4
Cisco IOS Software Documentation Set
Cisco IOS Release 12.1 Documentation Set
Obtaining Technical Assistance
Software Configuration Tips on the Cisco Technical Assistance Center Home Page
Release Notes for Cisco 1600 Series Routers for Cisco IOS Release 12.1(3)XG
February 20, 2002
These release notes describe new features and significant software components for the Cisco 1600 Series Routers that support Cisco IOS Release Release 12.1(3)XG6. These release notes are updated as needed to describe new memory requirements, new features, new hardware support, software platform deferrals, microcode or modem code changes, related document changes, and any other important changes. Use these release notes with the Cross-Platform Release Notes for Cisco IOS Release 12.1 located on Cisco.com and the Documentation CD-ROM.
For a list of the software caveats that apply to Release 12.1(3)XG6, refer to the section "Caveats" and to the online Caveats for Cisco IOS Release 12.1 T document. The caveats document is updated for every 12.1 T maintenance release and is located on Cisco Connection Online (Cisco.com) and the Documentation CD-ROM.
Contents
These release notes discuss the following topics:
•
Obtaining Technical Assistance
System Requirements
This section describes the system requirements for Release 12.1(3)XG6 and includes the following sections:
•
Determining the Software Release
•
Upgrading to a New Software Release
Memory Requirements
Hardware Supported
Cisco IOS Release 12.1 T supports the following Cisco 1600 series routers:
•
Cisco 1601-R
•
Cisco 1602-R
•
Cisco 1603-R
•
Cisco 1604-R
•
Cisco 1605-R
Cisco 1600 series routers have two memory architectures: one run-from-Flash (RFF) and one run-from-RAM (RFR). Router model names with an R are RFR routers; all other models are RFF. In this document, model names without an R refer to both RFF and RFR models, except where otherwise noted.
For detailed descriptions of the new hardware features, see "New and Changed Information" section.
Determining the Software Release
To determine the version of Cisco IOS software running on your Cisco 1600 series router, log in to the router and enter the show version EXEC command:
router> show versionCisco Internetwork Operating System SoftwareIOS (tm)12.1 TSoftware (c1600-sy-mz), Version 12.1(3)XG6, RELEASE SOFTWAREUpgrading to a New Software Release
For general information about upgrading to a new software release, see Cisco IOS Upgrade Ordering Instructions located at:
http://www.cisco.com/warp/public/cc/cisco/mkt/ios/prodlit/957_pp.htm
Feature Set Tables
The Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Each feature set contains a specific set of Cisco IOS features.
Cisco IOS Release 12.1(3)XG6 supports the same feature sets as Cisco IOS Release 12.1 T, but Release 12.1(3)XG6 can include new features supported by the Cisco 1600 series routers.
CautionCisco IOS images with strong encryption (including, but not limited to 168-bit (3DES) data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay due to United States government regulations. When applicable, purchaser/user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com.
Table 3 lists the features and feature sets supported by the Cisco 1600 series routers in Cisco IOS Release 12.1(3)XG6. The table uses the following conventions:
•
Yes—The feature is supported in the software image.
•
No—The feature is not supported in the software image.
•
In—The number in the "In" column indicates the Cisco IOS release in which the feature was introduced. For example, (2) means a feature was introduced in 12.1(2)T. If a cell in this column is empty, the feature was included in the initial base release.
Note
These feature set tables contain only the features specific to Release 12.1(3)XG6. For a more complete list of features, see the feature set tables in the mainline release notes on Cisco.com:
http://www.cisco.com/univercd/cc/td/doc/product/software/ios121/121relnt/xprn121/121feats.htm.
New and Changed Information
The following sections list the new hardware and software features supported by the Cisco 1600 series routers for Release 12.1(3)XG6.
New Software Features in Cisco IOS Release 12.1(3)XG
Release 12.1(3)XG supports a PPP over Ethernet (PPPoE) client on the Cisco 1605-R. Multiple PCs on the LAN are supported. The following figure depicts a typical deployment scenario for PPPoE support.
Figure 1 PPPoE Deployment Scenario
A PPPoE session is initiated on the client side by the Cisco 1605-R. If the session has a timeout or is disconnected, the PPPoE client immediately attempts to reestablish the session.
Follow these steps to configure the router for PPPoE client support:
Step 1
Configure the vpdn group number.
a.
Enter the vpdn enable command in global configuration mode.
b.
Configure the vpdn group by entering the vpdn group tag command.
c.
Specify the dialing direction by entering the request-dialin command in the vpdn group.
d.
Specify the type of protocol in the vpdn group by entering the protocol pppoe command.
Step 2
Configure the Ethernet interface for PPPoE support.
a.
Configure the Ethernet interface by entering the interface ethernet 1 command. (This is the interface to bind to the dialer.)
b.
Enable PPPoE on this interface by using the command pppoe enable.
c.
Bind the dialer to the Ethernet1 interface by using the command pppoe-client dial-pool-number 1.
d.
Bring up the Ethernet 1 interface by using the command no shutdown on the interface.
Step 3
Configure the dialer interface by entering the int dialer number command.
a.
Configure the IP address as negotiated by entering the ip address negotiated command.
b.
Optional: Configure authentication for your network by entering the ppp authentication protocol command.
c.
Configure the dialer pool number by entering the dialer pool number command.
d.
Configure the dialer-group number by entering the dialer-group number command.
Step 4
Configure a dialer list corresponding to the dialer-group by entering the dialer-list 1 protocol ip permit command.
If you enter the clear vpdn tunnel pppoe command with a PPPoE client session already established, the PPPoE client session terminates and the PPPoE client immediately tries to reestablish the session.
Configuration Example
The following example shows the configuration of a PPPoE client.
vpdn enableno vpdn logging!vpdn-group 1request-dialinprotocol pppoe!!!!interface Ethernet0no ip addshutdown!interface Ethernet1no ip addresspppoe enablepppoe-client dial-pool-number 1!interface Dialer1ip address negotiatedip mtu 1492encapsulation pppno ip mroute-cachedialer pool 1dialer-group 1ppp authentication chap!New Software Features in Cisco IOS Release 12.1(3)T
The following new software features are supported by the Cisco 1600 series routers for Release 12.1(3)T.
Circuit Interface Identification MIB
The Circuit Interface Description MIB feature adds support for a new Cisco enterprise MIB, used for monitoring individual circuits using SNMP. The Circuit Interface MIB (CISCO-CIRCUIT- INTERFACE-MIB) provides a MIB object you can use to provide a description of individual circuit-based interfaces (for example, interfaces using ATM or Frame-Relay). This description is returned when linkup and linkdown SNMP traps are generated for the described interface. The Circuit Interface MIB consists of a single table, with each row being a sequence of two objects: Circuit Interface Description (cciDescr) and Circuit Interface Status (cciStatus).
The cciDescr object identifies circuits using a textual description of up to 255 user-specified characters (note that MIB objects are modified using network management system (NMS) applications, and can not be configured using the Cisco IOS command-line interface). When you create a row, a value is set for the cciDescr object. The table is indexed by ifIndex from the IF-MIB. The cciStatus is the RowStatus object for the rows in the table.
The cciStatus object can be set to only two values: createAndGo(4), which creates a new row, and destroy(6), which removes an existing row. If a row is created successfully, the cciStatus is active(1). When creating a new row, set the cciDescr object along with the cciStatus in a single snmp set pdu command. Only the cciDescr object can be modified if the row is already active. The other option is to delete the row first by setting the cciStatus to destroy(6) and then recreate the row with a new value for cciDescr. When creating a new row, the ifIndex is validated first. If the ifIndex value is not valid, the row is not created and an error code is returned. Similarly, when an interface is deleted, if there was a corresponding row in this table that row will be deleted automatically. After a description is created for an interface, the description (the cciDescr object) is sent along with the other varbinds as part of linkup and linkdown trap notifications.
Individual SNMP Trap Support
The Individual SNMP Trap Support Feature adds the ability to enable or disable SNMP system management notifications (traps) individually. The SNMP traps that can be specified are authentication-failure, linkup, linkdown, and coldstart. This feature expands the functionality of the snmp-server enable traps snmp command. Prior to the introduction of this feature, all four trap types were enabled or disabled simultaneously by the snmp-server enable traps snmp command. Individual SNMP Trap Support is supported for all versions of SNMP supported by Cisco IOS software (SNMPv1, SNMPv2c, and SNMPv3).
Note
As both SNMP traps and informs are enabled or disabled thorough the use of the snmp-server enable traps command, all references to traps in this document also apply to informs. The term "notifications" is used to refer to both traps and informs.
New Software Features in Cisco IOS Release 12.1(2)T
The following new software features are supported by the Cisco 1600 series routers for Release 12.1(2)T:
Bidirectional PIM
Bidir-PIM is a variant of the Protocol Independent Multicast (PIM) suite of routing protocols for IP multicast. In PIM, packet traffic for a multicast group is routed according to the rules of the mode configured for that multicast group. The Cisco IOS implementation of PIM supports three modes for a multicast group:
•
Bidirectional mode
•
Dense mode
•
Sparse mode
A router can simultaneously support all three modes or any combination of them for different multicast groups. In bidirectional mode, traffic is only routed along a bidirectional shared tree that is rooted at the rendezvous point (RP) for the group. In bidir-PIM, the IP address of the RP acts as the key to having all routers establish a loop-free spanning tree topology rooted in that IP address. This IP address does not need to be a router, but can be any unassigned IP address on a network that is reachable throughout the PIM domain. Using this technique is the preferred configuration for establishing a redundant RP configuration for bidir-PIM.
Membership to a bidirectional group is signalled via explicit Join messages. Traffic from sources is unconditionally sent up the shared tree toward the RP and passed down the tree toward the receivers on each branch of the tree.
Bidir-PIM is designed to be used for many-to-many applications within individual PIM domains. Multicast groups in bidirectional mode can scale to an arbitrary number of sources without incurring overhead due to the number of sources.
Bidir-PIM is derived from the mechanisms of PIM sparse mode (PIM SM) and shares many SPT operations. Bidir-PIM also has unconditional forwarding of source traffic toward the RP upstream on the shared tree, but no registering process for sources as in PIM SM. These modifications are necessary and sufficient to allow forwarding of traffic in all routers solely based on the (*, G) multicast routing entries. This feature eliminates any source-specific state and allows scaling capability to an arbitrary number of sources.
Frame Relay Switching Enhancements: Shaping and Policing
The Frame Relay Switching Enhancements feature enables a router in a Frame Relay network to be used as a Frame Relay switch.
This feature includes the following Frame Relay switching enhancements:
•
Traffic Shaping on Switched PVCs
•
Frame Relay Switching over ISDN B Channels
•
Traffic Policing on UNI DCE
•
Congestion Management on Switched PVCs
Before the Frame Relay Switching Enhancements feature was introduced, routers had limited Frame Relay switching functionality. With this feature, a router acting as a virtual Frame Relay switch can be configured to do the following:
•
Apply Frame Relay traffic shaping functionality to switched PVCs, enabling the router to act as a Frame Relay port concentrator.
•
Support ISDN interfaces in addition to serial interfaces.
•
Discard switched packets with the DE bit set when there is network congestion.
•
Police incoming traffic to ensure adherence to service contracts.
•
Set the Forward/Backward Explicit Congestion Notification (FECN/BECN) bits in switched packets when there is network congestion.
OSPF Flooding Reduction
The explosive growth of the Internet has placed the focus on the scalability of Interior Gateway Protocols such as OSPF. The networks using OSPF are becoming larger every day and will continue to expand to accommodate the demand to connect to the Internet.
Internet Service Providers and customers with large networks have regularly complained that OSPF has a traffic overhead, even when the network topology is stable. By design, OSPF requires link-state advertisements (LSAs) to be refreshed as they expire after 3600 seconds. Some implementations have tried to improve the flooding by reducing the frequency to refresh from 30 minutes to around 50 minutes or so. This solution reduces the amount of refresh traffic but requires at least one refresh before the LSA expires.
The OSPF Flooding Reduction feature works by reducing unnecessary refreshing and flooding of already known and unchanged information. To achieve this reduction, the LSAs are now flooded with the higher bit set, thus making them DoNotAge (DNA) LSAs.
New Software Features in Cisco IOS Release 12.1(1)T
The following new software feature is supported by the Cisco 1600 series routers for Release 12.1(1)T:
Service Assurance Agent Enhancements
The Service Assurance (SA) Agent is an both an enhancement to and a new name for the Response Time Reporter (RTR) feature that was introduced in Cisco IOS Release 11.2. The feature allows you to monitor network performance between a Cisco router and a remote device (which can be another Cisco router, an IP host, or a mainframe host) by measuring key Service Level Agreement (SLA) metrics such as response time, network resources, availability, jitter, connect time, packet loss and application performance.This feature enables you to perform troubleshooting, problem analysis, and notifications based on the statistics collected by the SA Agent.
The SA Agent Enhancements feature introduces new performance measurement operations and enhancements to assist in the measurement of SLAs. With Cisco IOS Release 12.1(1)T, the SA Agent provides new capabilities that enable you to do the following:
•
Measure FTP file download response time using the new FTP operation.
•
Monitor one-way latency reporting through enhancements to the Jitter operation.
•
Configure a new option for the DHCP operation.
•
Manually enable a responder port.
•
Verify data for the UDPEcho operation.
•
Configure new options for the rtr schedule command.
•
Restart an operation.
Limitations and Restrictions
MIBs
Old Cisco Management Information Bases (MIBs) will be replaced in a future release. Currently, OLD-CISCO-* MIBs are being converted into more scalable MIBs—without affecting existing Cisco IOS products or NMS applications. You can update from deprecated MIBs to the replacement MIBs as shown in Table 4.
Note
Cisco Management Information Base (MIB) User Quick Reference is no longer published. If you have an account with Cisco.com, you can find the current list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, go to Cisco.com, press Login, and click to Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB.
Important Notes
The following sections contain important notes about Cisco IOS Release 12.1 T that can apply to the Cisco 1600 series routers.
Caveat CSCdr91706 and IOS HTTP Vulnerability
A defect in multiple releases of Cisco IOS software causes a Cisco router or switch to halt and reload if the IOS HTTP service is enabled and you browse to http://router-ip/anytext?/ and enter the enable password when it is requested. This defect can be exploited to produce a denial of service (DoS) attack. This vulnerability can only be exploited if the enable password is known or not set.
The vulnerability, identified as Cisco bug ID CSCdr91706, affects virtually all mainstream Cisco routers and switches running Cisco IOS software releases 12.0 through 12.1, inclusive. This is not the same defect as CSCdr36952.
The vulnerability has been corrected and Cisco is making fixed releases available for free to replace all affected IOS releases. Cisco urges all customers to upgrade to releases that are not vulnerable to this defect as listed in the complete advisory, which is available at: http://www.cisco.com/warp/public/707/ ioshttpserverquery-pub.shtml. You are strongly encouraged to read the complete advisory.
Caveats
Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious. All caveats in Cisco IOS Release 12.1 T are also in Cisco IOS Release 12.1(3)XG6.
For information on caveats in Cisco IOS Release 12.1 T, see Caveats for Cisco IOS Release 12.1 T. All caveats in Cisco IOS Release 12.1 are also in Cisco IOS Cisco IOS Release 12.1 T. For information on caveats in Cisco IOS Release 12.0, see Caveats for Cisco IOS Release 12.1, which lists severity 1 and 2 caveats and is located on Cisco.com and the Documentation CD-ROM.
Note
If you have an account with Cisco.com, you can also use the Bug Toolkit to find select caveats of any severity. To reach the Bug Toolkit, log in toCisco.com and click Service & Support: Technical Assistance Center: Tool Index: Bug Toolkit. Another option is to go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Resolved Caveats - Release 12.1(3)XG6
This section describes unexpected behavior that is fixed in Release 12.1(3)XG6.
Management
CSCdw65903
An error can occur with management protocol processing. Please use the following URL for further information:
http://www.cisco.com/cgi-bin/bugtool/onebug.pl?bugid=CSCdw65903
Unresolved Caveats - Release 12.1(3)XG4
This section describes possibly unexpected behavior by Release 12.1(3)XG4, specific to the Cisco 1600 series routers. Only severity 1 and 2 caveats are included.CSCds04747
Connection setup improvements.
CSCds32217
D-write community string readable with read-only community, Cisco IOS.
Related Documentation
The following sections describe the documentation available for the Cisco 1600 series routers. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.
Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on Cisco.com and the Documentation CD-ROM.
Use these release notes with these documents:
•
Cisco IOS Software Documentation Set
Release-Specific Documents
The following documents are specific to Cisco IOS Release 12.1 and are located on Cisco.com and the Documentation CD-ROM:
•
Cross-Platform Release Notes for Cisco IOS Release 12.1
On Cisco.com at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Release Notes: Cross-Platform Release Notes
•
Product bulletins, field notices, and other release-specific documents on Cisco.com at:
Technical Documents
•
Caveats for Cisco IOS Release 12.1
See Caveats for Cisco IOS Release 12.1 and Caveats for Cisco IOS Release 12.1 T, which contain caveats applicable to all platforms for all maintenance releases of Cisco IOS Release 12.1 and Release 12.1 T.
On Cisco.com at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Caveats
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Caveats
Note
If you have an account with Cisco.com, you can also use the Bug Toolkit to find select caveats of any severity. To reach the Bug Toolkit, log in toCisco.com and click Service & Support: Technical Assistance Center: Tool Index: Bug Toolkit. Another option is to go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Platform-Specific Documents
These individual and groups of documents are available for the Cisco 1600 series routers on Cisco.com and the Documentation CD-ROM:
•
Quick Start Guides
•
Cisco 1600 Series Hardware Installation Guide
•
Cisco 1600 Series Software Configuration Guide
•
Cisco 1600 series router configuration notes
•
Release notes for Cisco 1600 series routers
•
Regulatory compliance and safety information for the Cisco 1600 series
•
WAN Interface Cards Hardware Installation Guide
•
Cisco 1600 Fast Step Quick Start Guide
On Cisco.com at:
Technical Documents: Documentation Home Page: Cisco Product Documentation: Access Servers and Access Routers: Modular Access Routers: Cisco 1600 Series Routers
On the Documentation CD-ROM at:
Cisco Product Documentation: Access Servers and Access Routers: Modular Access Routers: Cisco 1600 Series Routers
Feature Modules
Feature modules describe new features supported by Cisco IOS Release 12.1 T and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.
On Cisco.com at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1: New Feature Documentation
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: New Feature Documentation
Feature Navigator
Feature Navigator is a web-based tool that enables you to quickly determine which Cisco IOS software images support a particular set of features and which features are supported in a particular Cisco IOS image. Feature Navigator is available 24 hours a day, 7 days a week.
To access Feature Navigator, you must have an account on Cisco.com. If you have forgotten or lost your account information, e-mail the Contact Database Administration group at cdbadmin@cisco.com. If you do not have an account on Cisco.com, go to http://www.cisco.com/register and follow the directions to set up an account.
To use Feature Navigator, you must have a JavaScript-enabled web browser such as Netscape 3.0 or later, or Internet Explorer 4.0 or later. Internet Explorer 4.0 always has JavaScript enabled. To enable JavaScript for Netscape 3.x or Netscape 4.x, follow the instructions provided with the web browser. For JavaScript support and enabling instructions for other browsers, check with the browser vendor.
Feature Navigator is updated when major Cisco IOS software releases and technology releases occur. You can access Feature Navigator at the following URL:
http://www.cisco.com/go/fn
Cisco IOS Software Documentation Set
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents that are shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.
Documentation Modules
Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
On Cisco.com and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.
On Cisco.com at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Configuration Guides and Command References
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1: Configuration Guides and Command References
Cisco IOS Release 12.1 Documentation Set
Table 5 describes the contents of the Cisco IOS Release 12.1 software documentation set, which is available in electronic form and in printed form ordered.
Note
You can find the most current Cisco IOS documentation on Cisco.com and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed.
On Cisco.com at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.1
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.1
Note
Cisco Management Information Base (MIB) User Quick Reference is no longer published. If you have an account with Cisco.com, you can find the current list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, go to Cisco.com, press Login, and click to Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB.
Obtaining Documentation
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Registered Cisco.com users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed documents, or by sending mail to Cisco.
Cisco.com
Cisco continues to revolutionize how business is done on the Internet. Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through Cisco.com, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.
You can access Cisco.com in the following ways:
•
WWW: www.cisco.com
•
Telnet: cco.cisco.com
•
Modem using standard connection rates and the following terminal settings: VT100 emulation; 8 data bits; no parity; and 1 stop bit.
–
From North America, call 408 526-8070
–
From Europe, call 33 1 64 46 40 82
You can e-mail questions about using Cisco.com to cco-team@cisco.com.
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
Software Configuration Tips on the Cisco Technical Assistance Center Home Page
If you have a Cisco.com log-in account, you can access the following URL, which contains links and tips on configuring your Cisco products:
http://www.cisco.com/public/technotes/tech_sw.html
This URL is subject to change without notice. If it changes, point your Web browser to Cisco.com, press Login, and click on this path: Technical Assistance Center: Technical Tips.
The following sections are provided from the Technical Tips page:
•
Access Dial Cookbook—Contains common configurations or recipes for configuring various access routes and dial technologies.
•
Field Notices—Notifies you of any critical issues regarding Cisco products and includes problem descriptions, safety or security issues, and hardware defects.
•
Frequently Asked Questions—Describes the most frequently asked technical questions about Cisco hardware and software.
•
Hardware—Provides technical tips related to specific hardware platforms.
•
Hot Tips—Describes popular tips and hints gathered from the Cisco Technical Assistance Center (TAC). Most of these documents are available from the TAC Fax-on-demand service. To reach Fax-on-demand and receive documents at your fax machine from the United States, call 888-50-CISCO (888-502-4726). From other areas, call 650-596-4408.
•
Internetworking Features—Lists tips on using Cisco IOS software features and services.
•
Sample Configurations—Provides actual configuration examples that are complete with topology and annotations.
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate and value your comments.
![]()


