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Cisco IOS Release 12.0 System Message Guide
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About the Cisco IOS Software Documentation
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System Error Messages Overview
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AAAA through APPN
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ARAP through C1600
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C2600 through CT3
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DBCONN through FILESYS
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FPGA through IPC_RSP_CBUS
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IPFAST through LPD
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M32X through NHRP
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NIC100 through RTT
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S4T68360 through SWITCH
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SYS through TI1570
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TIB through XCPA
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CMCC-ADAPTER through CMCC-IPC_DRVR
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CMCC-LOADER through CMCC-XCPA
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System Failure Error Messages
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Table Of Contents
SYS Error Messages
Operating system error messages
Error Message%SYS-2-ALREADYFREE : Buffer [hex] already in free pool [chars]
Explanation A block of memory at the indicated location is corrupt.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-3-BADBLOCK : Bad block pointer [hex]
Explanation A block of memory at the indicated location is corrupt.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-2-BADBUFFER : Attempt to use [chars] buffer as [chars], ptr= [hex], pool= [hex]
Explanation A hardware or software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-3-BADDISP : Bad disposal code [hex] in [chars]
Explanation An invalid status code has been passed to a buffer-deletion routine. The buffer will be correctly returned to the free pool, but will not be correctly counted in the per-protocol statistics.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-3-BADFREEMAGIC : Corrupt free block at [hex] (magic [hex])
Explanation A block of memory at the indicated location is corrupt.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-3-BADFREEPTRS : Bad [chars] pointer [hex] at [hex] ([chars] = [hex])
Explanation A pointer in the block header at the indicated location is corrupt.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-3-BADLINKTYPE : Unexpected linktype [dec]
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-BADLIST : Regular expression access check with bad list [dec]
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-3-BADMAGIC : Corrupt block at [hex] (magic [hex])
Explanation The free memory pool is corrupt.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-3-BADPARAM : Function [chars]: value [hex] passed in parameter [chars]
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-BADPID : Bad pid [dec] for tty [t-line]
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-2-BADPOOL : Attempt to use buffer with corrupt pool pointer, ptr= [hex], pool= [hex]
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-2-BADPOOLMAGIC : Attempt to use pool pointer with corrupt header, pool= [hex]
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-3-BADPRINT : Process has no associated tty (in [chars])
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-3-BADPROCESS : Bad process ID ([dec]) when [chars] process table
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-3-BADRESID : Clock hardware returned bad residual [dec]
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-BADSHARE : Bad refcount in [chars], ptr=[hex], count=[hex]
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-2-BADSTACK : Process [chars] has trashed stack, old size [dec]
Explanation An internal software error occurred.
Recommended Action If this message recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-6-BLKINFO : [chars]blk [hex], words [int], alloc [hex], [chars], dealloc [hex], rfcnt [hex]
Explanation This is an auxiliary message to several memory-related messages. It provides a formatted display of some of the information in the header of a corrupted data block.
Recommended Action This message provides additional information only. Copy the error message exactly as it appears, and report it to your technical support representative as part of the previously printed error message.
Error Message%SYS-2-BLOCKHUNG : Task hung with blocking disabled, value = 0x[hex]
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-6-BOOT_MESSAGES : Messages above this line are from the boot loader
Explanation At least one informational or error message was printed by the boot loader.
Recommended Action If the system image was loaded, no action is recommended. If the system image did not load as configured, send a log file and configuration information to your technical support representative.
Error Message%SYS-2-CFORKBADFUNCT : Can't create process with start address = [hex]
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-CFORKLEV : Process creation of [chars] failed (at level [dec])
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-CFORKMEM : Process creation of [chars] failed (no memory)
Explanation No memory was available to create a process.
Recommended Action If you suspect a memory leak, copy this message exactly as it appears, and report it to your technical support representative. If a memory leak does not appear to be the problem, ensure that more memory is available to support the additional features.
Error Message%SYS-2-CHUNKBADFREEMAGIC : Bad free magic number in chunk header, chunk [hex] data [hex] chunk_freemagic [hex]
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-CHUNKBADMAGIC : Bad magic number in chunk header, chunk [hex] data [hex] chunkmagic [hex] chunk_freemagic [hex]
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-CHUNKBADREFCOUNT : Bad chunk reference count, chunk [hex] data [hex].
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-CHUNKBOUNDS : Attempted to exceed free list chunk bounds, chunk [hex], data [hex]
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-CHUNKFREE : Attempted to free nonchunk memory, chunk [hex], data [hex]
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-CHUNKINVALIDHDR : Invalid chunk header type [dec] for chunk [hex], data [hex]
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-CHUNKNOMEMORY : Could not allocate chunks for [chars]. No memory
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-CHUNKNOROOT : Root chunk need to be specified for [hex]
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-CHUNKPARTIAL : Attempted to destroy partially full chunk, chunk [hex]
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-CHUNKSIBLINGS : Attempted to destroy chunk with siblings, chunk [hex]
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-5-CONFIG : Configured from [chars] by [chars]
Explanation The router's configuration was changed.
Recommended Action This is a notification message only. No action is required.
Error Message%SYS-2-CONFIG_DOWNFAIL : Generated configuration not backward compatible
Explanation The router has been configured to generate nonvolatile memory using the commands of an older software release. The current configuration of the router contains a command that cannot be saved using only the older command set.
Recommended Action Allow the router to save the configuration using the command set of the current software release, or remove the commands that cannot be saved using the older command set.
Error Message%SYS-5-CONFIG_I : Configured from [chars] by [chars]
Explanation The router's configuration was changed.
Recommended Action This is a notification message only. No action is required.
Error Message%SYS-4-CONFIG_NEWER : Configuration from version [dec].[dec] may not be correctly understood
Explanation The software detected that the configuration saved in memory was written by a newer software release. There might be commands saved in memory that are not implemented by the older software release.
Recommended Action Examine all the messages printed while the router was booting. For each message about an unknown command, determine whether that feature is required. If so, upgrade to a newer software release that supports that feature.
Error Message%SYS-4-CONFIG_NOLOCK : The configuration could not be locked
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-3-CONFIG_NO_PRIVATE : No space remaining to save private config
Explanation A software or hardware error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-5-CONFIG_NV : Nonvolatile storage configured from [chars] by [chars]
Explanation The configuration was written successfully.
Recommended Action This is a notification message only. No action is required.
Error Message%SYS-3-CONFIG_NV_DATA : Variable [chars] not set properly in the routine [chars].
Explanation The write of the nonvolatile configuration failed because an internal variable was not set properly.
Recommended Action If this messages occurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-3-CONFIG_NV_ERR : Nonvolatile storage write error; configuration failed
Explanation The write of the nonvolatile configuration failed.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-3-CPUHOG : Task ran for [dec] msec ([dec]/[dec]), process = [chars], PC = [hex]
Explanation The indicated process ran too long without relinquishing the processor.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-3-DMPMEM : [hex]: [hex] [hex] [hex] [hex] [hex] [hex]
Explanation A software or hardware error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-4-DUAL_MESSAGE : SNMP system message request [dec] denied because of pending job
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-FREEBAD : Attempted to free memory at [hex], not part of buffer pool
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-2-FREEFREE : Attempted to free unassigned memory at %lx, alloc %lx, dealloc %lx
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-2-GETBUF : Bad getbuffer, bytes= [dec]
Explanation The software requested a buffer that is larger than the largest configured buffer size, or it requested a negative-sized buffer.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-GETBUFFFAIL : [chars] buffer allocation ([dec] bytes) failed from [hex]
Explanation An operation could not be accomplished because of a low-memory condition. The current system configuration, network environment, or possibly a software error might have exhausted or fragmented the router's memory.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-3-HARIKARI : Process [chars] top-level routine exited
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-2-INLIST : Buffer in list, ptr= [hex]
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-2-INPUTQ : INPUTQ set, but no IDB, ptr=[hex]
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-2-INSCHED : [chars] within scheduler
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-3-INTPRINT : Illegal printing attempt from interrupt level
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-INTSCHED : '[chars]' at level [dec]
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-3-INUSEFREE : Block [hex] on free list [dec] in use
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-4-INVALID_IMAGE : Running invalid image for platform!
Explanation The software image being run is for a different hardware architecture. This problem can occur on a Cisco 1003, Cisco 1004, or Cisco 1005. The Cisco 1003 and Cisco 1004 use a different image from the Cisco 1005.
Recommended Action Install the correct software image.
Error Message%SYS-3-INVMEMINT : Invalid memory action ([chars]) at interrupt level
Explanation This message indicates that a memory allocation or deallocation was attempted from an interrupt handler.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-2-LINKED : Bad [chars] of [hex] in queue [hex]
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-2-LOWMEM : Low-memory debug exception (limit=[int] free=[int])
Explanation The router is configured to crash when total available memory drops below a specified threshold. That threshold has been reached.
Recommended Action It might be necessary to free some memory by exiting a program. If this message recurs, call your technical support representative for assistance.
Error Message%SYS-2-MALLOCFAIL : Memory allocation of [dec] bytes failed from [hex], pool [chars], alignment [dec]
Explanation The requested memory allocation is not available from the specified memory pool. The current system configuration, network environment, or possibly a software error might have exhausted or fragmented the router's memory.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-6-MEMDUMP : [hex]: [hex] [hex] [hex] [hex]
Explanation This is an auxiliary message to several memory-related messages. It provides a raw display of the information in the header of a corrupted data block.
Recommended Action This message provides additional information only. Copy the error message exactly as it appears, and report it to your technical support representative as part of the previously printed error message.
Error Message%SYS-3-MGDTIMER : [chars][chars], timer = [hex]
Explanation A software or hardware error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-3-MSGLOST : [dec] messages lost because of queue overflow
Explanation A software error occurred.
Recommended Action Copy the message exactly as it appears, and report it your technical support representative.
Error Message%SYS-6-MTRACE : [chars]: addr, pc ADDRPC ADDRPC ADDRPC ADDRPC ADDRPC ADDRPC ADDRPC ADDRPC
Explanation This is an auxiliary message to several memory-related messages. It provides the address of the memory block and the calling program counter for the last eight blocks allocated and for the last eight blocks freed.
Recommended Action This message provides additional information only. Copy the error message exactly as it appears, and report it to your technical support representative as part of a previously printed error message.
Error Message%SYS-2-NOBLOCK : [chars] with blocking disabled
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-6-NOBRIDGE : Bridging software not present
Explanation Your system is not configured to be a bridge.
Recommended Action Configure the bridging software.
Error Message%SYS-3-NOELEMENT : [chars]:Ran out of buffer elements for enqueue
Explanation The process has run out of buffer elements and is unable to enqueue data.
Recommended Action Copy the error message exactly as it appears on the console or in the system log. Enter the show buffers command to gather data that may help identify the nature of the error. If you cannot determine the nature of the error from the error message text or from the show buffers command output, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%SYS-2-NOMEMFRG : Memory fragmentation check debug exception (fragment size [int])
Explanation The router is configured to crash when the largest available contiguous memory block drops below a specified threshold. That threshold has been reached.
Recommended Action It might be necessary to free some memory by exiting a program. If this message recurs, call your technical support representative for assistance.
Error Message%SYS-2-NOMEMORY : No memory available for [chars] [dec]
Explanation An operation could not be accomplished because of a low-memory condition. The current system configuration, network environment, or possibly a software error might have exhausted or fragmented the router's memory.
Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a configuration that has more memory.
Error Message%SYS-2-NOPROCESS : No such process [dec]
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-2-NOTDEAD : Killing process [chars], pid [dec] again
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-2-NOTQ : [chars] didn't find [hex] in queue [hex]
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-3-NULLIDB : Null IDB in [chars]
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-3-NZREFCNT : Block [hex] on free list [dec] with refcount [dec]
Explanation A block of memory in the free pool is actually in use. The message indicates the number of processes using the memory block.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-5-OUTSETUP : Configuration file [chars] accepted, aborting setup
Explanation A configuration was accepted over the network, so the setup session will be aborted.
Recommended Action This is a notification message only. No action is required.
Error Message%SYS-3-OVERRUN : Block overrun at [hex] (red zone [hex])
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-1-OVERTEMP : System detected OVERTEMPERATURE condition. Please resolve cooling problem immediately!
Explanation The environmental monitor detected a high-temperature condition.
Recommended Action Ensure that the room temperature is not too high and that air flow to the card is not blocked. If this condition persists, the environmental monitor might shut down the system. Call your technical support representative for assistance, if necessary.
Error Message%SYS-3-OVFPRINT : Overflow in [chars], chars [dec], buffer size [dec]
Explanation A software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-6-PROCINFO : Process [chars] just finished executing
Explanation This message is an auxiliary to the SYS-3-OVERRUN and SYS-3-BADMAGIC error messages. It identifies the process or process fragment that was executing when the error occurred.
Recommended Action Copy this messages exactly as it appears, and report it, along with the SYS-3-OVERRUN and SYS-3-BADMAGIC error messages, to your technical support representative.
Error Message%SYS-2-QCOUNT : Bad [chars] [hex] count [dec]
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-4-REGEXP : [chars]
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-5-RELOAD : Reload requested
Explanation A reload or restart was requested.
Recommended Action This is a notification message only. No action is required.
Error Message%SYS-4-RELOAD_ATTEMPT : Attempt via SNMP failed, system shutdown not configured
Explanation SNMP cannot be used to reload the router unless this functionality has been previously configured. This message reports that an attempt to reload the router failed because SNMP reloads are not currently configured on the router.
Recommended Action This is a notification message only. No action is required.
Error Message%SYS-5-RESTART : System restarted --[chars]
Explanation A reload or restart was requested.
Recommended Action This is a notification message only. No action is required.
Error Message%SYS-2-SELFLINKED : Buffer [hex] linked to itself in free pool [chars]
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-2-SHARED : Attempt to return buffer with sharecount [dec], ptr= [hex]
Explanation An internal software error has occurred as the result of an SNMP authentication failure. For example, if the SNMP request is for a community that is not configured on the switch, then this message would be posted. This condition has no impact on the normal functioning of the switch.
Recommended Action Ensure that there is no SNMP authentication failure. Even in the case of authentication failure, SNMP traps for authentication failure are sent to the Network Management System (NMS) as expected. If these messages become a nuisance, configure the no logging console command. If the message is received even after the command is configured, upgrade to Cisco IOS® Software Release 12.2(18)EW2 or later. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message%SYS-2-SNMP0IDX : Attempt to [chars] snmpidb with if_index of 0
Explanation A software error occurred.
Recommended Action Copy the message exactly as it appears and report it your technical support representative.
Error Message%SYS-4-SNMP_HOSTCONFIGSET : SNMP hostConfigSet request. Loading configuration from [int]
Explanation SNMP is reading the host configuration from a network host.
Recommended Action This is a notification message only. No action is required.
Error Message%SYS-4-SNMP_NETCONFIGSET : SNMP netConfigSet request. Loading configuration from [int]
Explanation SNMP is reading the network configuration from a network host.
Recommended Action This is a notification message only. No action is required.
Error Message%SYS-4-SNMP_WRITENET : SNMP WriteNet request. Writing current configuration to [int]
Explanation SNMP is writing the current configuration to a network host.
Recommended Action This is a notification message only. No action is required.
Error Message%SYS-3-SOCKUNKN : Unknown socket protocol [dec]
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-2-SPEC : Trying to set unknown special character [dec] to [dec]
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-6-STACKLOW : Stack for [chars] [chars] running low, [dec]/[dec]
Explanation An internal software error occurred.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-5-TABLEERR : [chars] table [chars] damaged: [chars]
Explanation An internal table entry became corrupt.
Recommended Action Copy the message exactly as it appears, and report it your technical support representative.
Error Message%SYS-6-TESTINFO : Scheduler test [hex] (for [chars]) just executed
Explanation This message is an auxiliary to the SYS-3-OVERRUN and SYS-3-BADMAGIC error messages. It identifies the process or process fragment that was executing when the error occurred.
Recommended Action Copy this message exactly as it appears, and report it, along with the SYS-3-OVERRUN and SYS-3-BADMAGIC error messages, to your technical support representative.
Error Message%SYS-3-TIMERHOG : Timer callback ran long, PC = [hex]
Explanation The indicated callback routine ran for too long without relinquishing the processor.
Recommended Action Copy the message exactly as it appears, and report it your technical support representative.
Error Message%SYS-3-TIMERNEG : Cannot start timer ([hex]) with negative offset ([dec])
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%SYS-2-WATCHDOG : Process aborted on watchdog timeout, process = [chars].
Explanation The indicated process ran for too long without relinquishing the processor. The system killed it as a runaway process.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-3-WRONGFREELIST : Block [hex], size [dec], on wrong free list ([dec], [dec])
Explanation A freed buffer was placed on the wrong list of free buffers.
Recommended Action If this messages recurs, copy it exactly as it appears and report it to your technical support representative.
Error Message%SYS-2-WRONGPOOL : Buffer [hex] found in pool [hex], should be in pool [hex]
Explanation A software error occurred.
Recommended Action Copy the message exactly as it appears, and report it your technical support representative.
SYSCTLR Error Messages
System controller subsystem error messages
Error Message%SYSCTLR-5-AUTH_FAILED : MD5 digest does not match, SDP packet received from, [int] rejected
Explanation A SDP hello packet was received from the shelf, which is not trusted.
Recommended Action Specify either the correct SDP password and/or destination on the shelf from which this message was received.
Error Message%SYSCTLR-3-BAD_CALL : Invalid parameter/mangled pointer
routine: [chars], file: [chars], line: [dec]Explanation An internal software error occurred.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSCTLR-6-BAD_IP_ADDR : Found Shelf [dec] with an invalid IP address [chars]
Explanation The system controller found a shelf with an invalid IP address.
Recommended Action Check the IP address set on the shelf.
Error Message%SYSCTLR-3-DISCOVER_SOCKET_BIND : socket bind failed
Explanation An internal software error occurred.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSCTLR-3-DISCOVER_SOCKET_OPEN : socket open failed
Explanation An internal software error occurred.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSCTLR-3-DUPLICATE_SHELF : SDP packet with duplicate shelf-id [dec] received from [chars],already discovered
elf located at [chars]Explanation Two shelves with same the shelf-id are configured in the system.
Recommended Action Change the shelf-id for one of the shelves.
Error Message%SYSCTLR-4-HMON_POLL : Local time [chars]
[chars] on shelfid [dec] is not active, resetting monitor_type [dec]Explanation This message contains health monitor setup commands polling information. If you see this message every ten minutes, the health monitor is not able to set that corresponding entry on that shelf.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSCTLR-3-HMON_SETUP_FAILED : Health monitoring setup failed on shelf_id [dec]
Explanation The health monitor failed to setup the monitoring command on a particular shelf.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSCTLR-3-INVALID_SDP_VERSION : SDP packet received by system controller contained invalid version number
Explanation The SDP packet received by the system controller contained an invalid version number.
Recommended Action Check that the shelf is running a compatible version of SDP. If this message recurs, call your technical support representative for assistance.
Error Message%SYSCTLR-4-SDP_TIMEOUT : Hello packet from shelf [dec] not received, shelf removed.
Explanation No SDP hello packets were received from the particular shelf, which could indicate that the particular router shelf is down or is misconfigured.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSCTLR-3-SDP_TIMER_ERROR : No context associated with the expired SDP timer
Explanation An internal software error occurred.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSCTLR-6-SHELF_ADD : Shelf [dec] discovered located at address [int]
Explanation The SDP protocol on the system controller has detected a particular shelf.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSCTLR-4-SHELF_CONF_CHANGED : Configuration for the shelf [dec] located [int] changed
Explanation The SDP protocol on the system controller has detected that a particular shelf configuration has changed.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSCTLR-3-SHELF_MSGFAIL : Unable to send message [dec] to process with pid [dec].
Explanation A likely cause of this error message is that the performance collector process has terminated.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSCTLR-3-SHELF_PROTO : Shelf id protocol error
Explanation An internal software error occurred.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSCTLR-4-SHELF_RELOAD : Shelf [dec] located [int] reloaded
Explanation The SDP protocol on the system controller has detected that a particular shelf has reloaded.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSCTLR-4-SHELF_REMOVE : Shelf [dec] located at address [int] removed
Explanation The SDP protocol on the system controller did not receive hello packets from a particular shelf.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSCTLR-6-SHELF_RESTORED : Communication with shelf [dec] located at address [int]
Explanation The SDP protocol on the system controller has detected a particular shelf.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSCTLR-4-SNMP_NOT_RESPONDING : Shelf [dec] not reachable via SNMP
Explanation The indicated shelf is not responding to SNMP requests.
Recommended Action Check the SNMP configuration for the above shelf and also check that the correct community string is specified in the system-controller community command on the system controller.
SYSLOG_SERVER Error Messages
Syslog-server file system routines error messages
Error Message%SYSLOG_SERVER-3-CREATE_ERR : Failed to create a Syslog file
Explanation A syslog file was not created.
Recommended Action There is probably no PCMCIA disk on slot0 on the system controller. Check to see if it is a PCMCIA Flash.
Error Message%SYSLOG_SERVER-4-DUP_FILE : Syslog file [[chars]] exists
Explanation You may have issued a directory name that already exists on the PCMCIA disk.
Recommended Action Check to see if the directory name you supplied already exists on the PCMCIA disk and re-enter a different name.
Error Message%SYSLOG_SERVER-4-FILE_CORRUPTED : syslog records do not appear to be timestamped
Explanation The syslog records are not timestamped, possibly because the service timestamps command was not issued.
Recommended Action Issue the service timestamps log datetime command on your router. This will cause the system to timestamp debugging or logging messages. At a minimum, use the datetime keyword.
Error Message%SYSLOG_SERVER-3-ILLEGAL_FS : Illegal file system [chars]
Explanation Illegal file system.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSLOG_SERVER-3-MFS_MAX : Failed to add Syslog file [chars], maximum Syslog files [dec]
Explanation The maximum allowed syslog files was exceeded.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSLOG_SERVER-4-NO_CONFIG_CHANGE : No configuration change
Explanation There was no configuration change to the syslog-server.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSLOG_SERVER-4-NO_MEM : No memory left
Explanation There is no memory left.
Recommended Action The system controller is running very low on memory. If this message recurs, call your technical support representative for assistance.
Error Message%SYSLOG_SERVER-4-NO_MOBIUS : No syslog file
Explanation There is no syslog file.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSLOG_SERVER-3-OPEN_FILE_ERR : Failed to open [chars].[dec] syslog file
Explanation A syslog file was not opened. One or more of the subfiles may have been deleted or there is no PCMCIA disk.
Recommended Action You may not have a PCMCIA disk in slot 0 on the system controller. Check to see if it is a PCMCIA Flash. If one or more of the subfiles is missing, they will be automatically restored when the current file reaches its capacity and gets archived.
Error Message%SYSLOG_SERVER-3-PARSING_ERR : Parsing file error
Explanation The router is not configured to timestamp all the log messages.
Recommended Action Configure your router with appropriate commands to timestamp the log messages (for example, use the service timestamps command).
Error Message%SYSLOG_SERVER-3-READ_ERR : Failed to read a file
Explanation A file was not read.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSLOG_SERVER-3-UNKNOWN_NAME : Unknown command or device name, or unable to find device address
Explanation The command or device name is unknown, or the router was unable to find the device address.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%SYSLOG_SERVER-3-WRITE_ERR : Failed to write a syslog file
Explanation A syslog file was not written.
Recommended Action If this message recurs, call your technical support representative for assistance.
SYSMGT_RPC Error Messages
System Management error messages
Error Message%SYSMGT_RPC-3-IPC_ERROR : SYSMGT RPC - IPC [chars] [chars] failed ([chars])
Explanation System Management Remote Procedure Call operation failure. Request for information from the CIP card will not be processed.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, and report it to your Cisco technical support representative.
Error Message%SYSMGT_RPC-3-NETMGT_EVENT : SYSMGT RPC - NETMGT Event: [chars] ([dec])
Explanation System Management Remote Procedure Call Network management event error detected.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, and report it to your Cisco technical support representative.
Error Message%SYSMGT_RPC-3-RPC_ERROR : SYSMGT RPC - RPC [chars] [chars] failed ([chars] [dec])
Explanation System Management Remote Procedure Call operation failure. Request for information from the CIP card will not be processed.
Recommended Action Copy the error message exactly as it appears on the console or in the system log. Issue the show tech-support command to gather data that may provide information to determine the nature of the error. If you cannot determine the nature of the error from the error message text or from the show tech-support output, call your Cisco technical support representative and provide the representative with the gathered information.
TAC Error Messages
Terminal Access Controller Access Control System (TACACS) protocol error messages
Error Message%TAC-4-NOTIMEOUT : Warning: This command has been deprecated in favor of the line-command timeout login response
Explanation This command is deprecated and should no longer be used. Instead, the timeout login response command now provides this functionality.
Recommended Action Use the line-command timeout user-response.
Error Message%TAC-6-SENDTMO : Send type [dec] to [int] timed out
Explanation A background TACACS notification (enabled with the tacacs notify command) was not acknowledged by the TACACS server processor within the timeout period (5 minutes). The information contained in that notification was lost. This loss of information may interfere with accounting or auditing on the server. This condition arises when the TACACS server is misconfigured, crashed, or became unreachable via the network.
Recommended Action Check the TACACS server and the network attached to it.
Error Message%TAC-4-UNEXREP : Reply for non-existent request, [dec] on queue
Explanation The TACACS facility received a message it was not expecting. This may occur when a TACACS server sends duplicate responses or when it responds to a request that has already timed out. It also may be caused by an internal software problem.
Recommended Action If this message recurs, call your technical support representative for assistance.
Error Message%TAC-3-XTACACL : [chars]: access list 0x[hex] out of range for [chars]
Explanation The TACACS facility created a message that contains an access list that is not a valid access list (out of bounds).
Recommended Action If this message recurs, call your technical support representative for assistance.
TAGCON Error Messages
Tag distribution and control error messages
Error Message%TAGCON-4-ADDR_PROC : Can't create tagcon addr proc
Explanation When a new IP address for a TDP peer is learned, it may be necessary to update the Tag Forwarding Information Base (TFIB) for any routes for which the new address is a next hop. Deciding whether it is necessary to update the TFIB is the responsibility of an address process. This message is generated when an attempt to create the address process fails.
Recommended Action This is an informational message. As long as it needs the process, the system will regularly attempt to create it. If this message recurs, copy it exactly as it appears and report it to your technical service representative.
Error Message%TAGCON-4-ADDRQ : Can't alloc work item for [int]
Explanation When a new IP address for a TDP peer is learned, it may be necessary to update the Tag Forwarding Information Base (TFIB) for any routes for which the new address is a next hop. Deciding whether it is necessary to update the TFIB is the responsibility of an address process. This message is generated when an attempt to queue work for the address process fails.
Recommended Action This is an informational message. The system remembers that it needs to do this work and will regularly attempt to queue the necessary work item. If this message recurs, copy it exactly as it appears and report it to your technical service representative.
Error Message%TAGCON-3-ALLOC : Cannot alloc [chars]
Explanation An attempt to allocate a tag-switching data structure failed because of a low memory condition.
Recommended Action Reduce other system activity if possible. If this message persists, call your technical service representative for assistance.
Error Message%TAGCON-3-BUFFERBIND : unexpected error [dec]; peer [chars]; [chars]
Explanation An unexpected failure occurred while building a TDP protocol information element (PIE) for transmission to a TDP peer. It occurred when attempting to add a tag binding or an address to the PIE.
Recommended Action Copy the message exactly as it appears and report it to your technical service representative.
Error Message%TAGCON-3-CONSISTENCY : [chars]
Explanation An action attempted by the Tag Control process encountered an unexpected condition.
Recommended Action Copy the message exactly as it appears and report it to your technical service representative.
Error Message%TAGCON-3-DEADADJ : [int]/[int], [chars]
Explanation A problem was encountered in clean up following termination of a Tag Distribution Protocol (TDP) session.
Recommended Action Copy the message exactly as it appears and report it to your technical service representative.
Error Message%TAGCON-3-DEFCASE_BINDING_PIE : Unexpected blist_type ([dec]) for [chars] PIE from peer [chars]
Explanation A TDP protocol information element (PIE) received from a TDP peer contained an unexpected binding list type. The PIE will be ignored.
Recommended Action This is an informational message. The system proceeds by ignoring the PIE. This may result in impaired or faulty tag switching with the peer. The situation might be corrected by disabling dynamic tag switching at the chassis level (no tag-switching ip), waiting 15 to 20 seconds, and then reenabling it (tag-switching ip). In addition, copy the message exactly as it appears and report it to your technical service representative.
Error Message%TAGCON-3-DIRADJTREE : [int]/[int]; [chars]
Explanation An operation on the TDP Directed Adjacency data structure failed.
Recommended Action Copy the message exactly as it appears and report it to your technical service representative.
Error Message%TAGCON-3-EVENTQ : Can't alloc work item for [chars]
Explanation Internally when a process, such as the TDP process, must request the tag distribution and control process to take some action, it queues a work item for the tag distribution and control process. This message is generated when an attempt to queue work for the tag distribution and control process fails. The failure can occur if the system is unable to allocate memory to hold the work request, or if the process has stopped processing requests on its work queue.
Recommended Action Copy the message exactly as it appears and report it to your technical service representative.
Error Message%TAGCON-3-INIT : process cannot initialize
Explanation The tag distribution and control process failed to initialize itself. The probable cause is insufficient memory.
Recommended Action Reduce other system activity if possible. If this message persists, call your technical service representative for assistance.
Error Message%TAGCON-4-INIT_TAG_ALLOC : Failure to initialize tag allocation pool [dec]
Explanation The system was unable to initialize the data structure used to support allocation of tags for tag switching for the specified tag pool.
Recommended Action The system proceeds by ignoring the event. However, since the system will not be able to allocate tags from the tag pool, it will not advertise them to peers. Therefore, it will not be able to forward tagged packets it receives (because it does not advertise tags, it should not receive tagged packets). Copy the message exactly as it appears and report it along with the startup and running configuration to your technical service representative.
Error Message%TAGCON-3-LATREVNUMWRAP : Tag Local Address Table revision number wrapped
Explanation The revision number used to manage advertisement of interface addresses to TDP peers overflowed. This will result in faulty advertisement of interface addresses to TDP peers and faulty tag switching on those peers.
Recommended Action To restore proper interface address advertisement, reboot the platform. Report this condition to your technical service representative.
Error Message%TAGCON-3-NOTIMPL : peer [chars]; [chars] not implemented
Explanation A tag distribution protocol (TDP) peer requested an action that is not currently implemented by the tag distribution and control subsystem.
Recommended Action The request will be ignored. If the message recurs, copy the message exactly as it appears and report it to your technical service representative.
Error Message%TAGCON-3-PEERSM : TDP peer [int]([chars]): [chars]
Explanation An operation involving the state machine for a TDP peer failed.
Recommended Action Copy the message exactly as it appears and report it to your technical service representative.
Error Message%TAGCON-3-PROCESS : process not created
Explanation An attempt to create the tag distribution and control process failed. The probable cause is insufficient memory.
Recommended Action Reduce other system activity if possible. If this message persists, call your technical service representative for assistance.
Error Message%TAGCON-3-RADIXTREE : TIB walk failed ([chars])
Explanation Some Tag Information Base (TIB) maintenance operations involve a complete scan (walk) of the TIB radix tree data structure. This message is generated when a TIB walk encounters an unexpected failure.
Recommended Action Copy the message exactly as it appears and report it to your technical service representative.
Error Message%TAGCON-5-SEND : cannot queue TDP [chars] pie for [int]([chars])
Explanation An attempt to queue a TDP protocol information element (PIE) for transmission to a TDP peer failed.
Recommended Action This is an informational message. Failure to queue a PIE for a peer should occur only when the TDP session with the peer no longer exists. The software should recover from this situation by discarding the TDP session and trying to establish a new one. If this message recurs, copy it exactly as it appears and report it to your technical service representative.
Error Message%TAGCON-3-SM : Unexpected event; state=[chars], event=[chars]
Explanation An operation on the state machine for the tag distribution and control process failed.
Recommended Action Copy the message exactly as it appears and report it to your technical service representative.
Error Message%TAGCON-3-TDPID : peer [chars], TDP Id/Addr mapping problem ([chars])
Explanation The tag distribution and control process maintains a data structure used to convert between the TDP identifier for a TDP peer and the IP addresses of that peer. This message is generated when an internal inconsistency is discovered in that data structure.
Recommended Action Disable dynamic tag switching at the chassis level (no tag-switching ip), wait 15 to 20 seconds, and then reenable it (tag-switching ip). In addition, copy the message exactly as it appears and report it to your technical service representative.
Error Message%TAGCON-3-TDPID_ADDR_TBL : [chars] sort bad; item [dec]
Explanation The tag distribution and control process maintains a data structure that is used to convert between the TDP identifier for a TDP peer and the IP addresses of that peer. This message is generated when an internal inconsistency is discovered in that data structure.
Recommended Action Disable dynamic tag switching at the chassis level (no tag-switching ip), wait 15 to 20 seconds, and then reenable it (tag-switching ip). In addition, copy the message exactly as it appears and report it to your technical service representative.
TBRIDGE Error Messages
Transparent bridgin