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Cisco IOS Release 12.0 System Message Guide
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About the Cisco IOS Software Documentation
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System Error Messages Overview
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AAAA through APPN
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ARAP through C1600
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C2600 through CT3
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DBCONN through FILESYS
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FPGA through IPC_RSP_CBUS
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IPFAST through LPD
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M32X through NHRP
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NIC100 through RTT
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S4T68360 through SWITCH
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SYS through TI1570
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TIB through XCPA
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CMCC-ADAPTER through CMCC-IPC_DRVR
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CMCC-LOADER through CMCC-XCPA
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System Failure Error Messages
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Table Of Contents
NIC100 Error Messages
NIC100 driver error messages
Error Message%NIC100-3-BADUNIT : msgtxt_badunit
Explanation An internal software error occurred.
Recommended Action If this message recurs, contact your technical support representative.
Error Message%NIC100-1-INITFAIL : msgtxt_initfail
Explanation The hardware failed to initialize correctly.
Recommended Action Repair or replace the controller.
Error Message%NIC100-3-OWNERR : msgtxt_ownerror
Explanation An Ethernet interface is malfunctioning, or an internal software error occurred.
Recommended Action Repair or replace the controller.
NIM Error Messages
Network interface module error messages
Error Message%NIM-2-BADNIMREV : Unsupported version of [chars] NIM in slot [dec] Version 0x[hex]
Explanation The indicated network interface module (NIM) is not supported because it is not of the correct revision. Certain platforms (Cisco 4500 or Cisco 4700, for example) require some NIMs to be of a minimum revision level.
Recommended Action Upgrade the NIM to the proper level.
Error Message%NIM-2-BADSLOT : Illegal reference to non-existent slot [dec]
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%NIM-2-BADSUBUNIT : Illegal reference to non-existent subunit [dec] in slot [dec]
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%NIM-2-DEADICHAINQ : Attempted to manipulate uninitialized ichainQ in [chars]
Explanation A software or hardware error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%NIM-2-LOSTICHAINQ : Couldn't find idb 0x[hex] in ichainQ in [chars]
Explanation A software or hardware error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%NIM-2-NOHWADDRESS : All hardware addresses have been allocated - maximum of [dec]
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%NIM-2-UNSUPNIM : Unsupported [chars] NIM in slot [dec]
Explanation The indicated NIM is not supported on this platform.
Recommended Action Remove the NIM.
OIR Error Messages
Online insertion and removal error messages
Error Message%OIR-6-INSCARD : Card inserted in slot [dec], subcard [dec], interfaces administratively shutdown
Explanation The specified hot-swappable card was inserted in the system. The interface(s) on the card will remain administratively disabled until specifically enabled, because they may need to be configured.
Recommended Action This is an informational message only. Configure the interface(s) and enable them.
Error Message%OIR-3-LONGSTALL : Long bus stall ([int] s), the new PAM may not seated properly. Please remove it and try again
Explanation A hot-swappable card that was inserted into the system has failed to respond. The card may not be properly seated.
Recommended Action Remove and re-insert the specified card. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%OIR-4-NOEOIR :[char] [char] version [int].[int] not capable of EOIR
Explanation This card is capable of online insertion and removal (OIR) but is not capable of extended online insertion and removal (EOIR). Even though no damage would occur to the hardware, insertion or removal of the card will cause a CBUS complex restart, which would be disruptive to traffic on other cards in the system.
Recommended Action Try to restrict insertion or removal of this card to instances when a CBUS complex restart will be least disruptive. Or, upgrade the card to the latest revision that supports EOIR.
Error Message%OIR-6-REMCARD : Card removed from slot [dec], subcard [dec], interfaces disabled
Explanation The specified hot-swappable card was removed from the system.
Recommended Action This is an informational message only. No action is required.
Error Message%OIR-3-SEATED :Insert/removal failed for slot [dec], check card seating
Explanation The OIR facility detected an incorrectly seated card, causing the insertion or removal of this card to fail.
Recommended Action Reseat the card in the indicated slot.
OOBP Error Messages
Out of band port error messages
Error Message%OOBP-1-ASYNC_NO_RSP : Warning -- reset async oobp no response
Explanation An asynchronous driver did not respond to the ASYNC RESET command.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%OOBP-1-OOBP_CANT_BE_USED : Warning -- oobp can't be used
Explanation An asynchronous driver cannot send out the oobp message because there is no resource.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%OOBP-1-TIMEOUT_AT_WRONG_STATE : Warning -- OOBP driver timeout at wrong state
Explanation OOBP response time-out at wrong OOBP state.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
OSPF Error Messages
Open Shortest Path First error messages
Error Message%OSPF-5-ADJCHG : Process [dec], Nbr [int] on [chars] from [chars] to [chars], [chars]
Explanation An OSPF neighbor has changed state. The message describes the change and the reason for it. This message appears only if the log-adjacency-changes command is configured for the OSPF process.
Recommended Action No action is required.
Error Message%OSPF-4-BADLENGTH : Invalid length [dec] in OSPF packet from [int] (ID [int]), [chars]
Explanation The system received an OSPF packet with a length field of less than normal header size or inconsistent with the size of the IP packet in which it arrived. This indicates an error in the sender of the packet.
Recommended Action Copy the error message exactly as it appears on the console or in the system log. Issue the show tech-support command to gather data that may provide information to determine the nature of the error. If you cannot determine the nature of the error from the error message text or from the show tech-support output, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%OSPF-4-BADLSATYPE : Invalid lsa: [chars] Type [dec], LSID [int] from [int], [int], [chars]
Explanation The router received a link-state advertisement (LSA) with invalid LSA Type. The cause is either memory corruption or unexpected behavior on a router.
Recommended Action From a neighboring address, locate the problem router and reboot it. To determine what is causing this problem, call your Cisco technical support representative for assistance.
Error Message%OSPF-4-CONFLICTING_LSAID : Found LSA with the same host bit set but using different mask
Existing: LSA ID [int][inet]
New: Destination [int][inet]Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears on the console or in the system log. Issue the show tech-support command to gather data that may provide information to determine the nature of the error. If you cannot determine the nature of the error from the error message text or from the show tech-support output, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%OSPF-3-DBEXIST : area [chars] lsid [int] mask [int] adv [int] type [dec]
Explanation OSPF has a problem locating the LSA, which could lead to a memory leak.
Recommended Action Check for possible routing problems and monitor the router's log for recurrence of this message. If routing problems are discovered, or if the message recurs, upgrade your software version. If the upgrade fails to correct the problem, contact Cisco technical support.
Error Message%OSPF-4-ERRRCV : Received invalid packet: [chars] from [int], [chars]
Explanation An invalid OSPF packet was received. Details are included in the error message. The cause might be a misconfigured OSPF or an internal error in the sender.
Recommended Action Check the OSPF configuration of the receiver and the sender for inconsistency.
Error Message%OSPF-3-INIT_IDB : OSPF is enabled on [chars] during idb initialization
Explanation An internal error occurred.
Recommended Action Copy the error message exactly as it appears on the console or in the system log. Issue the show tech-support command to gather data that may provide information to determine the nature of the error. If you cannot determine the nature of the error from the error message text or from the show tech-support output, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%OSPF-3-INTERNALERR : Internal error: [chars]
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, and report it to your Cisco technical support representative.
Error Message%OSPF-3-NOBACKBONE : Flagged as being an ABR without a backbone area
Explanation The router was flagged as an Area Border Router (ABR) without backbone area in the router.
Recommended Action Restart the OSPF process.
Error Message%OSPF-3-NOCONNDB : No database entry for connected address [int]
Explanation While calculating OSPF routes, the router could not find the link-state advertisement that represents the connected route in the router.
Recommended Action Clear the IP routes in the routing table by entering the clear ip route command.
Error Message%OSPF-3-NOLSA : Failed to find this routers LSA in [chars]
Explanation The router is not able to find its own router link-state advertisement. This can occur occasionally and self-correct. However, if this message recurs, restart the OSPF process.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, and report it to your Cisco technical support representative.
Error Message%OSPF-2-NOMEMORY : No memory for [chars]
Explanation The requested operation could not be accomplished because of a low memory condition.
Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.
Error Message%OSPF-4-NONEIGHBOR : Received [chars] from unknown neighbor [int]
Explanation OSPF hello, database description, or database request packet was received, but the router could not identify the sender.
Recommended Action This situation should correct itself. If the message recurs, copy the error message exactly as it appears on the console or in the system log, and report it to your Cisco technical support representative.
Error Message%OSPF-4-NORTRID : Could not allocate router ID
Explanation OSPF failed while attempting to allocate a router ID from the IP address of one of its interfaces.
Recommended Action Ensure that at least one interface is up and has a valid IP address. If multiple OSPF processes are running on the router, each process needs its own unique router ID. You must have enough up interfaces so that each of them can obtain a router ID.
Error Message%OSPF-3-NOSELF : if [chars] if_state [dec]
Explanation An internal error occurred.
Recommended Action Copy the error message exactly as it appears on the console or in the system log. Issue the show tech-support command to gather data that may provide information to determine the nature of the error. If you cannot determine the nature of the error from the error message text or from the show tech-support output, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%OSPF-6-NOSRCPDB : ex_route_callback(): Can't find the src protocol to redistribute net [int][inet]
Explanation OSPF attempted to redistribute a route, but could not find a valid source protocol.
Recommended Action No action is required.
Error Message%OSPF-6-NOTREDIST1 : ex_route_callback(): do not redistribute net [int][inet], [chars]
Explanation This message is for information only.
Recommended Action No action is required.
Error Message%OSPF-6-NOTREDIST3 : build_ex_route(): don't redistribute net [int][inet], [int] advertises it already
Explanation This message is for information only.
Recommended Action No action is required.
Error Message%OSPF-4-NOTREDIST4 : Database scanner: external LSA [int][inet] is lost, reinstalls
Explanation The software detected an unexpected condition. The router will take corrective action and continue.
Recommended Action Copy the error message exactly as it appears on the console or in the system log. Issue the show tech-support command to gather data that may provide information to determine the nature of the error. If you cannot determine the nature of the error from the error message text or from the show tech-support output, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%OSPF-4-NOTREDIST5 : db_free: external LSA [int][inet]
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears on the console or in the system log. Issue the show tech-support command to gather data that may provide information to determine the nature of the error. If you cannot determine the nature of the error from the error message text or from the show tech-support output, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%OSPF-4-OSPFINTDOWN : Interface [chars] is up but OSPF state is down. Clean up
Explanation An inconsistency in an internal state was found and corrected.
Recommended Action No action is required.
Error Message%OSPF-3-RDB_NO_LSA : lsid [int] adv [int] type [dec] gateway [int] metric [dec] network [int] mask [int] protocol [hex] attr [hex] net-metric [dec]
Explanation OSPF found inconsistency between its database and IP routing table.
Recommended Action Copy the error message exactly as it appears on the console or in the system log. Issue the show tech-support command to gather data that may provide information to determine the nature of the error. If you cannot determine the nature of the error from the error message text or from the show tech-support output, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%OSPF-3-UNKNOWNSTATE : Reached unknown state in neighbor state machine
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears on the console or in the system log. Issue the show tech-support command to gather data that may provide information to determine the nature of the error. If you cannot determine the nature of the error from the error message text or from the show tech-support output, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%OSPF-4-VIRTUAL_IN_NON_BACKBONE : Virtual link information found in non-backbone area: [chars]
Explanation An internal error occurred.
Recommended Action Copy the error message exactly as it appears on the console or in the system log. Issue the show tech-support command to gather data that may provide information to determine the nature of the error. If you cannot determine the nature of the error from the error message text or from the show tech-support output, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%OSPF-6-ZERO_BANDWIDTH : interface [chars] has zero bandwidth
Explanation The interface reports its bandwidth as zero.
Recommended Action No action is required.
PA Error Messages
Port adapter error messages
Error Message%PA-2-BADIDB : PA interface idb incorrect, [hex]
Explanation The port adapter system control block (PASCB) data structure indicates a zero interface descriptor block (IDB).
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PA-2-BADINTERFACE : Out of range PCI Port Adapter interface, [dec] on bay [dec]
Explanation The software specified an out-of-range port adapter interface.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PA-2-BADPABAY : Out of range PCI Port Adapter bay [dec]
Explanation The software specified an out-of-range port adapter bay.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PA-2-BADPASCB : PA interface pascb incorrect, [hex]
Explanation The port adapter system control block (PASCB) data structure was incorrectly set in the command data structure.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PA-3-BRINGUPFAIL : port adapter in bay [[dec]] failed to reset.
Explanation An attempt to reset and initialize the port adapter timed out.
Recommended Action Copy the error message exactly as it appears on the console or in the system log. Issue the show tech-support command to gather data that may provide information to determine the nature of the error. If you cannot determine the nature of the error from the error message text or from the show tech-support output, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PA-3-DEACTIVATED : port adapter in bay [[dec]] powered off
Explanation The port adapter is being powered off.
Recommended Action Copy the error message exactly as it appears on the console or in the system log. Issue the show tech-support command to gather data that may provide information to determine the nature of the error. If you cannot determine the nature of the error from the error message text or from the show tech-support output, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PA-2-ILLEGALPA : Illegal Port Adaptor type [dec] in bay [dec] of [chars]
Explanation The port adapter is not supported by the controller it is plugged into.
Recommended Action Remove the port adapter and return the controller to its original configuration.
Error Message%PA-2-PABRIDGE : Failed to config bridge for PA [dec]
Explanation The system side PCI bridge for this PA failed initialization. The PA will not be operational.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PA-3-PACREATE : Unable to create driver for Port Adaptor type [dec] in bay [dec]
Explanation This message indicates a possible memory shortage or adaptor hardware error.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PA-2-PARECUR : Recursive loop while getting the daughtercard info for PA type [dec]
Explanation While getting the daughter card information for the chassismib, the platform SNMP code went into an infinite loop.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PA-0-RUPTCONFLICT : Conflict detected when trying to install [chars] interrupt handler, bay [dec]
Explanation An attempt was made to register an interrupt handler for either a non-existent port adapter or the wrong interrupt priority level.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PA-2-UNDEFPA : Undefined Port Adapter type [dec] in bay [dec]
Explanation The software does not have a driver for the port adapter type located in the specified bay.
Recommended Action Ensure that the image you are running supports this card. Check that the card is properly seated. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PA-2-UNDEFPABRIDGE : Unsupported Port Adapter Bridge [hex] in bay [dec]
Explanation The software does not have a driver for the port adapter protocol control information bridge in the specified bay.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
PAD Error Messages
X.25 packet assembler/disassembler error messages
Error Message%PAD-3-GETLINE : Tty[t-line], bad return code [dec] from x3_getline()
Explanation An internal software error occurred.
Recommended Action If this message recurs, copy the error message exactly as it appears and report it to your technical support representative.
Error Message%PAD-2-INTR : [chars] called at interrupt level [hex]
Explanation An internal software error occurred.
Recommended Action If this message recurs, copy the error message exactly as it appears and report it to your technical support representative.
Error Message%PAD-2-PUTSETUP : Tty[t-line], buffer already setup
Explanation An internal software error occurred.
Recommended Action If this message recurs, copy the error message exactly as it appears and report it to your technical support representative.
PARSER Error Messages
Parser error messages
Error Message%PARSER-4-BADCFG : Unexpected end of configuration file
Explanation This message occurs when a configuration is read from the Trivial File Transfer Protocol (TFTP) server or nonvolatile RAM (NVRAM) and the end of the file is encountered before the end statement. The configuration may be corrupted or incomplete. What was read is in effect.
Recommended Action Ensure that the configuration is good, then execute either a copy running-config startup-config command to write the good configuration to NVRAM, or a copy running-config tftp command to write to a network TFTP server.
Error Message%PARSER-4-BADRANGE : Bad range <[dec]-[dec] for command '[chars]'
Explanation A software or hardware error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%PARSER-3-BADSUBCMD : Unrecognized subcommand [dec] in [chars] command '[chars]'
Explanation The parser failed an internal software check.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%PARSER-3-CREATEINT : Can't create any more subinterfaces
Explanation The parser failed an internal software check.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%PARSER-2-INTDISABLE : Interrupts disabled in mode [chars] by command '[chars]'
Explanation A hardware or software error occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%PARSER-4-INVLDLINE : Invalid line in NV generation: [t-line]
Explanation The parser failed an internal software check.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%PARSER-4-INVLDNVGEN : Invalid function called in NVGEN of '[chars]'
Explanation An error occurred.
Recommended Action Copy the error message exactly as it appears. Execute a show version command, and copy the displayed information. Contact your technical support representative.
Error Message%PARSER-4-LINKPOINT : Parser reached link_point
Explanation The parser failed an internal software check.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%PARSER-4-MULFUNCS : unknown test in test_multiple_funcs '[char]'
Explanation The parser failed an internal software check.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%PARSER-4-MULTIPLEIFS : interface_action: multiple ifs present when unit_only set
Explanation The parser failed an internal software check.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%PARSER-3-NOLINK : no link_point([dec]) in the [chars] [chars] command chain
Explanation The parser failed an internal software check.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%PARSER-4-NUMHELP : general_number_short_help: Invalid [chars] number flag
Explanation The parser failed an internal software check.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%PARSER-4-NVGEN : nvgen_token called but csb-nvgen not set
Explanation The parser failed an internal software check.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%PARSER-4-PROTOADDR : protoaddr_action: Unknown link_type [dec]
Explanation The parser failed an internal software check.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
PERUSER Error Message
PPP per-user configuration error message
Error Message%PERUSER-3-ISDNINTF : [chars] [chars]: Can not apply configuration to ISDN channel:
[chars]Explanation The configuration cannot be applied to individual ISDN channels.
Recommended Action You need virtual profiles and virtual access interfaces in order to apply the configuration to ISDN. Refer to the Dial Solutions Configuration Guide for information on virtual profiles.
PIM Error Messages
Protocol-independent multicast error messages
Error Message%PIM-1-INVALID_RP_JOIN : Received (*, [int]) Join from [int] for invalid RP [int]
Explanation A downstream PIM router sent a join message for the shared tree, which this router does not want to accept. This behavior indicates that this router will let only downstream routers join to a specific rendezvous point.
Recommended Action Configure all downstream leaf routers to join to the RP that is allowed by upstream routers toward the validated rendezvous point.
Error Message%PIM-1-INVALID_RP_REG : Received Register from [int] for [int], not willing to be RP
Explanation A PIM router received a register message from another PIM router that thinks it is the rendezvous point. If the router is not configured for another rendezvous point, it will not accept the register message.
Recommended Action Configure all leaf routers (first-hop routers to multicast sources) with the IP address of the valid rendezvous point.
PNNI Error Messages
Private Network-Network Interface error messages
Error Message%PNNI-4-ADDRESS_EXIST : Address derived from the switch's prefix by soft PVC manager [chars] clashes with existing address in prefix table
Explanation A PVC port address assignment has collided with an existing address. An address that would have been assigned by this switch has already been assigned by another.
Recommended Action If possible, assign a new MAC address to the peer system that caused the assignment collision.
Error Message%PNNI-4-ATM_SYS_ERROR : Error: [chars]
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PNNI-4-BADPACKET : Invalid [chars] pkt: [chars] [dec] [dec]
Explanation An invalid packet was received from a network peer.
Recommended Action Check the originating device for a cause of the corrupted packets.
Error Message%PNNI-4-BADROUTEREQ : Bad Request from Signaling [hex]
Explanation A source routing request by another network host was corrupted.
Recommended Action Check the originating system for a cause of the problem.
Error Message%PNNI-4-CONFIG_ERROR : Configuration Error: [chars]
Explanation A configuration error in the PNNI subsystem occurred. The message will display more specific information about the cause of problem.
Recommended Action Change the configuration to correct the error.
Error Message%PNNI-7-DEBUG : [chars]
Explanation This is an informational message only. It is used by Cisco for testing.
Recommended Action Informational messages can be disabled by changing the logging level.
Error Message%PNNI-4-DUPLICATE_NODE_ID : [chars] [chars] for node [dec] [chars]
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PNNI-3-INTERNAL_ERROR : [chars][chars] [hex]
Explanation An internal software error occurred. The message contains more information that can be used to identify the problem.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PNNI-3-INVALID_MEM : Bad address of [chars] [hex], please collect show atm pnni trace error
Explanation An internal software error occurred.
Recommended Action Use the show atm pnni trace error command to collect more information. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PNNI-2-NO_INTERNAL_NUMBER : Empty Internal Number Stack: [chars]
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears on the console or in the system log. Issue the show tech-support command to gather data that may provide information to determine the nature of the error. If you cannot determine the nature of the error from the error message text or from the show tech-support output, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PNNI-2-SPF_ERROR : Tent List Overflow in [chars]
Explanation An internal software error occurred.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
POSDW Error Messages
Packet over SONET double wide PCI port adapter driver error messages
Error Message%POSDW-1-DISCOVER : Only found [dec] interfaces on bay [dec], shutting down bay
Explanation The POSDW hardware failed. An incorrect number of interfaces was discovered.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%POSDW-1-INITFAIL : [chars] init timed out
Explanation The POSDW port adaptor failed to complete hardware initialization.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%POSDW-3-NOTPOSDW : Device reported [hex]
Explanation The POSDW hardware failed. A non-POSDW device pointed at the software for the POSDW.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%POSDW-3-OWNERR : [chars] packet buffer, pak=0x[hex]
Explanation A software or hardware error occurred. The POSDW driver detected that the transmit ring is in an inconsistent and unrecoverable state.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
PPP Error Messages
Point-to-Point Protocol error messages
Error Message%PPP-4-IPXNET : mismatched IPX network numbers. Ours = [hex], theirs = [hex]
Explanation The two ends of a serial link have different IPX network numbers.
Recommended Action Confirm the configuration of both devices.
Error Message%PPP-4-NOAPPOINT : MLP Bundle [chars] not appointed
Explanation A Multilink PPP bundle was not appointed. This error message is most likely to be caused by no memory being available.
Recommended Action Record the output of the show memory summary command, then analyze the output to find a possible memory leak.
Error Message%PPP-4-NOCLEAR : MLP Bundle [chars] not cleared
Explanation A Multilink PPP bundle was not cleared. This error message is most likely to be caused by no memory being available.
Recommended Action Record the output of the show memory summary command, then analyze the output to find a possible memory leak.
Error Message%PPP-4-NOEXTTACACS : ppp TACACS is configured but extended TACACS is not
Explanation PPP was configured to use the Terminal Access Controller Access Control System (TACACS), but extended TACACS was not configured or was disabled.
Recommended Action Either issue the no ppp use-tacacs command to stop PPP from using TACACS, or issue the tacacs-server extended command to enable extended TACACS.
Error Message%PPP-4-NOMAC : Lex ncp: no free Lex interface found with MAC address [sci_notation]
Explanation A LAN Extender interface could not be found with the specified MAC address when bringing up a LAN Extender link. This is a configuration error.
Recommended Action Refer to the documentation on configuring a LAN Extender Interface.
Error Message%PPP-4-NOREGISTER : NCP not registered, protocol = [dec]
Explanation A PPP NCP request encountered an internal software error.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
Error Message%PPP-4-NOSUCHREQ : Illegal PPP request type = [dec]
Explanation This error message should never occur in normal operation.
Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.
PQUICC Error Messages
MPC860 quad integrated communications controller error messages
Error Message%PQUICC-1-BADHDXFSM : PQUICC([dec]/[dec]), Unexpected HDX state [dec], event [dec]
Explanation A bad event was detected in the state machine for half duplex transmission/reception.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%PQUICC-1-CTSLOST : PQUICC([dec]/[dec]), Clear to Send Lost
Explanation The clear to send (CTS) input signal on a data terminal equipment (DTE) serial interface became inactive while transmitting a frame. This problem is a result of a communication line failure or cable disconnection.
Recommended Action Check the serial interface cable and/or communication equipment, such as the channel service unit/data service unit (CSU/DSU).
Error Message%PQUICC-1-INITFAIL : PQUICC([dec]/[dec]), SCC[dec] init failed
Explanation The software failed to initialize or restart a 1T serial card.
Recommended Action Clear the serial interface. If the message recurs, call your technical support representative for assistance.
Error Message%PQUICC-1-LINEFLAP : PQUICC([dec]/[dec]), Excessive modem control changes
Explanation The system received too many modem control signal interrupts. Modem control signals are hardware handshake signals between data terminal equipment (DTE) and data communications equipment (DCE). The signals include either a data carrier detect (DCD) or a data set ready (DSR), or both DCD and DSR.
Recommended Action Check the serial interface cable. The error can occur if the cable is disconnected or has come loose and is picking up noise. If the cable appears to be connected correctly, check the equipment connected to the cable.
Error Message%PQUICC-1-NOMEMORY : msgtxt_nomemory
Explanation The MPC860/PowerQUICC CPU was unable to access the memory it needs to carry out its functions. Here are some possible causes:
•
The network is large, requiring a lot of memory for routing tables, and so on.
•
•
Recommended Action Reduce system activity to ease the memory demand, or upgrade to a larger memory configuration.
Error Message%PQUICC-3-OWNERR : msgtxt_ownerror
Explanation An internal software error occurred.
Recommended Action Call your technical support representative to obtain a software upgrade.
Error Message%PQUICC-1-TOOBIG : PQUICC([dec]/[dec]), packet too big
Explanation A packet greater than the assigned MTU of this serial interface was queued for transmission.
Recommended Action The system should recover. No action is required. If the message recurs, it may indicate an error related to data traffic patterns. Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%PQUICC-1-TOOSMALL : PQUICC([dec]/[dec]), packet was less than 2 bytes
Explanation A small packet (less than 2 bytes) was queued for transmission. The interface cannot handle such small packets for transmission.
Recommended Action The system should recover. No action is required. If the message recurs, it may indicate a hardware error related to data traffic patterns. Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%PQUICC-1-UNDERFLO : PQUICC([dec]/[dec]), Transmit underflow
Explanation While transmitting a frame, the serial controller chip's local buffer received insufficient data because data could not be transferred to the chip fast enough to keep pace with its output rate. Normally, such a problem is temporary, depending on transient peak loads within the system.
Recommended Action The system should recover. No action is required.
Error Message%PQUICC-1-UNEXPECTED_INTERRUPT : PQUICC([dec]), Unexpected modem-signal interrupt
Explanation The software did not expect to see a modem control signal change on this type of WIC card interface.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%PQUICC-3-UNKNOWN_SCCS : PQUICC, Incorrect SCC number
Explanation An internal software error occurred.
Recommended Action Call your technical support representative to obtain a software upgrade.
Error Message%PQUICC-1-UNKNOWN_WIC : PQUICC([dec]), WIC card has an unknown ID of 0x[hex]
Explanation The software does not recognize the type of WIC card plugged into the port module.
Recommended Action Check the part number on the WIC card to verify that it is supported in the Cisco IOS release operational on the router or contact your technical support representative.
Error Message%PQUICC-1-UNSUPPORTED_CONFIG : Slot [dec] has an unsupported combination of ISDN WAN interface cards
Explanation It is not possible to support this type of BRI card in slot 1 with another BRI card in slot 0.
Recommended Action Remove one of the BRI cards from either slot.
Error Message%PQUICC-1-WRONG_SLOT : PQUICC([dec]), BRI card in wrong slot(1)
Explanation The BRI card is not supported in WIC slot 0.
Recommended Action Power down, move the BRI card to the other WIC slot on the port module and reboot.
PS Error Messages
Power supply error and debug messages.
Error Message%PS-3-MULTFAIL T There is more than one failure with the Power System
Explanation The power system experienced multiple failures. This is a critical condition.
Recommended Action There are multiple failures on the power supply. Read the LEDs on the front of the power supply to determine which failures have occurred.
QA Error Messages
Queue and accumulator error messages
Error Message%QA-3-ALLOC : [chars]
Explanation This is a software error.
Recommended Action Copy the error message exactly as it appears. Also copy the output of the show version and show controllers cbus commands. Contact your technical support representative.
Error Message%QA-3-DIAG : NULL
Explanation This is a diagnostic message.
Recommended Action This message appears after a QA error, and contains diagnostic information regarding that error. Copy the original QA error message and all the following QA diagnostic error messages exactly as they appear. Also copy the output of the show version and show controllers cbus commands. Contact your technical support representative.
QEM Error Message
QEM error message
Error Message%QEM-3-DISCOVER : Found [chars] switch processors
Explanation The QEM driver either found no switch processors or more than one. Exactly one is the only supported configuration.
Recommended Action Ensure that there is only one switch processor.
QLLC Error Messages
Qualified Logical Link Control error messages
Error Message%QLLC-3-BADOPCODE : Opcode [chars] is invalid
Explanation Either remote source-route bridging or local acknowledgment is configured incorrectly.
Recommended Action Verify that remote source-route bridging and local acknowledgment are configured correctly.
Error Message%QLLC-3-BADQLLCSTATE : Bad qllc state - [chars]
Explanation An invalid QLLC primitive was detected.
Recommended Action Verify that the partner QLLC device is configured correctly.
Error Message%QLLC-3-BADRSRBOPCODE : Bad opcode [hex] from [sci_notation] to [sci_notation]
Explanation Either remote source-route bridging (RSRB) is incorrectly configured, or the other RSRB device is down.
Recommended Action Verify that remote source-route bridging is configured correctly with the right version of the Cisco IOS software.
Error Message%QLLC-3-BADSTATE : Bad qllc state - [chars] - [sci_notation]
Explanation An invalid LLC primitive was detected.
Recommended Action Verify that the Token Ring ports and any participating LAN devices are configured correctly.
Error Message%QLLC-3-BADSTATEEVENT : Bad qllc state - [chars] event - [chars] macaddr - [sci_notation]
Explanation The LLC primitive specified placed the router in an invalid state.
Recommended Action Verify that the Token Ring ports and any participating LAN devices are configured correctly.
Error Message%QLLC-3-BAD_XID : Sna configuration error for [sci_notation]: Lan device is PU2.1, X.25 device is PU2.0 (XID Format 1)
Explanation The IBM Gateway (3172) or front-end processor on the LAN is sending XID Format 3, which is used to communicate with PU2.1 devices. The X.25 device is a PU2.0 (3174) that is configured to send XID Format 1 messages. This is a very rare situation. A likely cause is that the revision levels on the IBM equipment are incompatible.
Recommended Action Check the revision levels on the external equipment, and upgrade them if necessary.
Error Message%QLLC-3-DIFFPRTR : [sci_notation] - Different partner - originally [sci_notation] - now [sci_notation]
Explanation The partner for this QLLC virtual MAC address does not match the MAC address that was defined with the qllc partner command.
Recommended Action Verify that the qllc partner statement in the configuration file is correct.
Error Message%QLLC-3-GENERRMSG : [chars]
Explanation The text string provided with this error message describes the specific QLLC problem.
Recommended Action Follow the instructions that appear with the error message. Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%QLLC-3-IFRAME : [chars]
Explanation An I-Frame was discarded because of network congestion.
Recommended Action Verify that the LAN is not beaconing and that it is not in a congested state. Copy the error message exactly as it appears, and report it to your technical support representative.
Error Message%QLLC-3-INCALL_CFG : Incoming call: No QLLC Service Access Point Configured for x.25 subaddress [chars]
Explanation A remote X.25 device is calling the router for QLLC service using a subaddress that was not configured by the X.25 routing facility. The subaddress was not configured for QLLC service.
Recommended Action Correct the QLLC configuration. Configure only the subaddress on the QLLC service, not the complete X.121 address that the remote X.25 device uses.
Error Message%QLLC-3-INCALL_NO_PARTNER : Incoming call: No partner Mac Address configured - X.25 subaddress [chars]
Explanation There is an incoming call, but a connection cannot be initiated to a partner since no partner is configured in a qllc dlsw command (for QLLC/DLSw+ only).
Recommended Action Configure a partner for the incoming call (such as by using the qllc dlsw partner command).
Error Message%QLLC-3-LNXNOTFOUND : lnx_remove_macaddr_hash did not find target lnx
Explanation The qllc srb command was not defined for this interface.
Recommended Action Add a valid qllc srb statement for this serial interface.
Error Message%QLLC-3-NOLLC2 : Unable to open an llc2 session
Explanation An LLC2 session could not be established with the destination MAC address.
Recommended Action Verify that the qllc partner statement in the configuration file is correct, and that the partner is on the desired LAN.
Error Message%QLLC-3-NOMACADDR : No lnx entry for macaddr [sci_notation]
Explanation No virtual MAC address was defined for this interface.
Recommended Action Define the virtual MAC address, using either the x25 map qllc or the x25 pvc qllc command.
Error Message%QLLC-3-NOMEM : Not enough memory available
Explanation There is not enough memory in the system to complete this request.
Recommended Action Add more memory to the router. Otherwise, reduce the configuration or the load on the router.
Error Message%QLLC-3-NONULLXID : Couldn't make null xid - [sci_notation] -[sci_notation]
Explanation An attempt to create an IEEE XID failed.
Recommended Action Verify that the qllc partner statement in the configuration file is correct, and that the partner is on the desired LAN.
Error Message%QLLC-3-NOPAKENQ : Pak enqueue failed
Explanation A packet was not sent to the LAN.
Recommended Action Verify that the LAN partner is configured correctly, and that the partner is on the desired LAN.
Error Message%QLLC-4-NOQLLC : Unable to open qllc session, current state is [chars]
Explanation A QLLC session could not be established.
Recommended Action Verify that the qllc partner and the qllc xid commands are correct.
Error Message%QLLC-3-NO_QLLCBUFFER : M bit Reassembly failed - couldn't allocate a packet
Explanation The router ran out of memory to allocate buffers.
Recommended Action Ensure that the router configuration is adequate for the service expected of it. You might want to tune the buffer pools, or upgrade to a larger router. At the very least, you will need more memory.
Error Message%QLLC-3-NO_QSR : No QLLC Service Access Points defined
Explanation No QLLC services have been configured, even though the router will accept incoming calls for QLLC.
Recommended Action Configure the QLLC service required.
Error Message%QLLC-3-NO_RESOURCE : Incoming Call: Insufficient resources available
Explanation This message is reporting insufficient system memory.
Recommended Action Upgrade the memory.
Error Message%QLLC-3-NOXID2 : Couldn't make xid - [sci_notation] -[sci_notation]
Explanation The QLLC XID could not be forwarded to the LAN.
Recommended Action Verify that the qllc partner and the qllc xid commands are correct.
Error Message%QLLC-3-NULLPTR : [chars] ptr is null
Explanation The specified structure was not configured.
Recommended Action Confirm the configuration commands for the structure.
Error Message%QLLC-3-PARTNER_MISMATCH : Outgoing call: Partner Mac Address [sci_notation] doesn't match configured partner [sci_notation]
Explanation A device tried to connect to a QLLC VMAC, but the MAC address of that device does not match the partner in the qllc dlsw command.
Recommended Action Correct the QLLC configuration to match the right partner.
Error Message%QLLC-3-QLLCMAP_ERR : Incoming call: QLLC map entry not found
Explanation A software error in the router code occurred.
Recommended Action Copy the error message exactly as it appears, and report it to your technical support representative.
QUICC Error Messages
MC68360 quad integrated communications controller error messages
Error Message%QUICC-1-NOMEMORY : msgtxt_nomemory
Explanation The MC68360/QUICC CPU was unable to access the memory it needs to carry out its functions. The following are some possible causes. The network is large, requiring a great deal of memory for routing tables, and so on. The router configuration has many features enabled, each of which require a certain amount of memory. A software error (memory leak) exists.
Recommended Action Reduce system activity to ease the memory demand, or upgrade to a larger memory configuration.
Error Message%QUICC-3-OWNERR : msgtxt_ownerror
Explanation An internal software error occurred.
Recommended Action Call your technical support representative to obtain a software upgrade.
Error Message%QUICC-3-UCODE_REV_UNKN : Unknown microcode revision number: [dec]
Explanation The MC68360/QUICC CPU was running an unexpected version of microcode. This could be possible if a new version of the QUICC chip was released or if a very old version was used in the manufacturing process. This could also occur if a new version of microcode was released to fix any bugs.
Recommended Action A decrease in performance might occur for any asynchronous interfaces running PPP. Call your technical support representative if this is an issue.
QUICC_ASYNC Error Message
Asynchronous MC68360 quad integrated communications controller error message
Error Message%QUICC_ASYNC-3-CTSLOST : Unit [dec], Clear to Send Lost
Explanation The clear to send (CTS) input signal on a data terminal equipment (DTE) serial interface became inactive while transmitting a frame. This problem is a result of a communication line failure or cable disconnection
Recommended Action Check the serial interface cable and/or communication equipment, such as the channel service unit/data service unit (CSU/DSU).
QUICC_ETHER Error Messages
Ethernet MC68360 quad integrated communications controller error messages
Error Message%QUICC_ETHER-5-COLL : Unit [dec], excessive collisions. Retry limit [dec] exceeded
Explanation An Ethernet cable is broken or unterminated.
Recommended Action Check cables for proper connections, termination, and so on.
Error Message%QUICC_ETHER-5-HBEAT : Unit [dec], heartbeat check failure
Explanation