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Cisco IOS Software Releases 12.0 Mainline

Release Notes for Cisco AS5200 Universal Access Servers for Cisco IOS Release 12.0

Table Of Contents

Release Notes for Cisco AS5200 Universal Access Servers for Cisco IOS Release 12.0

Contents

Introduction

System Requirements

Memory Recommendations

Hardware Supported

Determining the Software Version

Upgrading to a New Software Release

Modem Code Software

Feature Set Table

New and Changed Information

MIBs

Current MIBs

Deprecated and Replacement MIBs

Important Notes

Caveat CSCdr91706 and IOS HTTP Vulnerability

Caveats

Related Documentation

Release-Specific Documents

Platform-Specific Documents

Cisco IOS Software Documentation Set

Documentation Modules

Cisco IOS Release 12.0 Documentation Set

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Contacting TAC by Telephone


Release Notes for Cisco AS5200 Universal Access Servers for Cisco IOS Release 12.0


January 2, 2001


Note You can find the most current Cisco IOS documentation on Cisco Connection Online (CCO). These electronic documents may contain updates and modifications made after the hardcopy documents were printed.


These release notes for Cisco AS5200 universal access servers support Cisco IOS Release 12.0(15). These release notes are updated to describe new memory requirements, hardware support, software platform deferrals, and changes to the microcode or modem code and related documents.

For a list of the software caveats that apply to Cisco IOS Release 12.0, see Caveats for Cisco IOS Release 12.0 that accompanies these release notes. The caveats document is updated for every maintenance release and is located on Cisco Connection Online (CCO) and the Documentation CD-ROM.

Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 12.0 on CCO and the Documentation CD-ROM.

Contents

These release notes describe the following topics:

Introduction

System Requirements

New and Changed Information

MIBs

Important Notes

Caveats

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

Introduction

Cisco AS5200 universal access servers are multifaceted data communications platforms that provide the functions of access servers, routers, modems, and terminal adapters (TAs) in a modular chassis. Mid-sized organizations or service providers requiring centralized processing capabilities for mobile users and telecommuters will benefit the most by using Cisco AS5200 universal access servers.

With their optimization for high-speed modem access, Cisco AS5200 universal access servers are ideally suited for all traditional dial-up applications, such as host access, electronic mail, file transfer, and dial-in access to a local area network.

For information on new features and Cisco IOS commands supported by Cisco IOS Release 12.0(15), see the "New and Changed Information" section and the "Related Documentation" section.

System Requirements

This section describes the system requirements for Cisco IOS Release 12.0:

Memory Recommendations

Hardware Supported

Determining the Software Version

Upgrading to a New Software Release

Modem Code Software

Feature Set Table

Memory Recommendations

Table 1 lists the memory recommendations for the Cisco AS5200.

Table 1 Memory Recommendations for the Cisco AS5200 Universal Access Servers 

Feature Sets
Images Names
Images
Flash
Memory
Recommended
DRAM
Memory
Recommended
Release 12.0
Runs from
IP

IP

c5200-i-1

8 MB

8 MB

FLASH

IP Plus

c5200-is-1

8 MB

8 MB

FLASH

IP/IPX/AT/DEC

IP/IPX/AT/DEC

c5200-d-1

16 MB

8 MB

FLASH

IP/IPX/AT/DEC Plus

c5200-ds-1

16 MB

8 MB

FLASH

Enterprise

Enterprise

c5200-j-1

16 MB

8 MB

FLASH

Enterprise Plus

c5200-js-1

16 MB

8 MB

FLASH


Hardware Supported

Cisco IOS Release 12.0 supports the Cisco AS5200. Table 2 lists the interfaces, network modules, and data rates supported by the Cisco AS5200.

For detailed descriptions of the new hardware features, see the "New and Changed Information" section.

Table 2 Supported Interfaces for the Cisco AS5200 Universal Access Servers

Interface, Network Module, or Data Rate
Product Description
LAN Interfaces

1-port Ethernet (AUI), up to 10 Mbps

MultiChannel Interface (Channelized E1/T1)

WAN Data Rates

48/56/64 kbps

1.544/2.048 Mbps

WAN Interfaces and Network Modules

56K 12-port network module

6-Port MICA network modules and carrier cards

Channelized E1

Channelized T1

Dual T1/PRI and E1/PRI feature cards

E1-G.703/G.704

EIA-530 connection, balanced, up to 4 Mbps

EIA/TIA-232 connection, up to 64 kbps

EIA/TIA-449 connection, balanced and unbalanced, up to 2 Mbps

2-port High Speed Serial Interface

ISDN PRI

V.110 12-Port network modules

V.35 connection, up to 48 kbps

X.21 connection, balanced


Determining the Software Version

To determine the version of Cisco IOS software running on your Cisco AS5200, log in to the Cisco AS5200 and enter the show version EXEC command:

router> show version
Cisco Internetwork Operating System Software 
IOS (tm) 12.0 Software (c5200-d-l), Version 12.0(15), RELEASE SOFTWARE

Upgrading to a New Software Release

For general information about upgrading to a new software release, see Cisco IOS Upgrade Ordering Instructions located at:

http://www.cisco.com/warp/public/cc/pd/iosw/prodlit/957_pp.htm

Modem Code Software

Cisco IOS Release 11.2 and later releases, including Release 12.0, include bundled modem code for the Cisco AS5200, which is the firmware or portware that runs on the Microcom 12-port and MICA 6-port modem cards. Modem code is bundled with the Cisco IOS software image to eliminate the need to store separate modem code. When the Cisco AS5200 is turned on, the Cisco IOS software unpacks the modem code and loads the proper code on the modem cards. Table 3 lists the current modem code versions.


Note The Cisco factory could have installed a later version of modem code than the one bundled with the Cisco IOS software. The factory installs modem code in Flash memory and maps that code to the modems.

For information about installing Microcom 12-port modem cards and how Cisco IOS software uses Microcom modem code, see Installing 56K 12-Port Modem Modules in Cisco AS5200 Universal Access Servers and the Cisco AS5200 Universal Access Server Software Configuration Guide. For information about installing MICA 6-port modem cards and how Cisco IOS software uses MICA modem code, see Installing 6-Port MICA Modules and Carrier Cards in Cisco AS5200 Universal Access Servers and the Cisco AS5300 Universal Access Server Software Configuration Guide


The Cisco IOS Software Upgrade Planner on CCO contains information about downloading software. To access this document from CCO, click Login on the CCO home page to access all information. From the CCO home page, go to the Service & Support area menu, click Software Center, then Cisco IOS Software or IOS Upgrade Planner.

The modem code release notes are on CCO and the Documentation CD-ROM.

On CCO at:

Technical Documents: Documentation Home Page: Access Servers and Access Routers: Firmware and Portware Information

On the Documentation CD-ROM at:

Access Servers and Access Routers: Firmware and Portware Information: Cisco AS5200

Additional information regarding Cisco IOS software compatibility is located in Cisco AS5X00 MICA 6-Port and 12-Port Modem Module Portware/Cisco IOS Software Compatibility Matrixes at:

http://www.cisco.com/univercd/cc/td/doc/product/access/acs_serv/as5200/as52mfw/cm/mca6port.htm

Microcom firmware compatibility issues are discussed in 56K Digital 12-Port Modem Module Compatibility Matrix (56K Modem) for Cisco AS5200/AS5300 at:

http://www.cisco.com/univercd/cc/td/doc/product/access/acs_serv/5300/mod_info/cm/56k12prt.htm

Table 3 Current Bundled Modem Code Version

Modem Code Modules
Current Bundled
Modem Code Version
Cisco IOS Software Releases

MICA Portware (V.110)

2.7.1.0

Release 12.0(5)T and later

Microcom Firmware (56K, V.90)

5.1.20

Release 12.0(5)T and later



Note The Cisco factory could have installed a later version of modem code than the one bundled with the Cisco IOS software. When this happens, the factory installs modem code in Flash memory and maps that code to the modems. Unless you fully understand how Cisco IOS software uses modem code, it is important to keep the factory configuration.


Feature Set Table

The Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Each feature set contains a specific set of Cisco IOS features.


Caution Cisco IOS images with strong encryption (including, but not limited to 168-bit (3DES) data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay due to United States government regulations. When applicable, purchaser/user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com.

Table 4 lists the features and feature sets supported by the Cisco AS5200 in Cisco IOS Release 12.0 and uses the following conventions:

Yes—The feature is supported in the software image.

No—The feature is not supported in the software image.


Note This feature set table might contain a selected list of features. This table might not be cumulative or list all the features in each image.


Table 4 Feature List by Feature Set for the Cisco AS5200 

 
Software Images by Feature Sets
Features
IP
IP Plus
IP/IPX/AT/
DEC
IP/IPX/AT/ DEC Plus
Enterprise
Enterprise
Plus
IBM Support

Bridging Code Rework

Yes

Yes

Yes

Yes

Yes

Yes

RIF Passthru in DLSw+

No

No

No

No

Yes

Yes

IP Routing

IP Type of Service and Precedence for GRE Tunnels

Yes

Yes

Yes

Yes

Yes

Yes

OSPF Point to Multipoint

Yes

Yes

Yes

Yes

Yes

Yes

Per User DNS

Yes

Yes

Yes

Yes

No

No

Management

Cisco IOS File System

Yes

Yes

Yes

Yes

Yes

Yes

Entity MIB

Yes

Yes

Yes

Yes

Yes

Yes

Expression MIB

Yes

Yes

Yes

Yes

Yes

Yes

Conditionally Triggered Debugging

Yes

Yes

Yes

Yes

Yes

Yes

Show Caller

Yes

Yes

Yes

Yes

No

No

SNMP Inform Request

No

No

No

No

Yes

No

SNMP Manager

Yes

Yes

Yes

Yes

Yes

Yes

VPDN MIB and Syslog Facility

No

Yes

No

Yes

Yes

Yes

Multimedia

Protocol-Independent Multicasts (PIM) Version 2

Yes

Yes

Yes

Yes

Yes

Yes

Scalability

Airline Product Set (ALPS)

Yes

Yes

Yes

Yes

Yes

Yes

Security

Additional Vendor-Proprietary RADIUS Attributes

Yes

Yes

Yes

Yes

Yes

No

Authenticating ACLs

Yes

Yes

Yes

Yes

Yes

Yes

Automated Double Authentication

Yes

Yes

Yes

Yes

Yes

Yes

MS-CHAP Support

No

No

No

No

Yes

Yes

Named Method Lists for AAA Authentication & Accounting

Yes

Yes

Yes

Yes

Yes

Yes

Subblock Phase 1

Yes

Yes

Yes

Yes

Yes

Yes

WAN Optimization

DRP Server Agent Enhancement

Yes

Yes

No

Yes

Yes

No

WAN Services
           

Always On/Dynamic ISDN (AO/DI)

No

No

No

No

Yes

Yes

ATM E.164 Auto Conversion

Yes

Yes

Yes

Yes

Yes

Yes

Dialer Watch

Yes

Yes

Yes

Yes

Yes

Yes

Layer 2 Tunneling Protocol

No

Yes

No

Yes

No

No

Microsoft Point-to-Point (MPPC)

Yes

Yes

Yes

Yes

Yes

Yes

MS Callback

Yes

Yes

Yes

Yes

Yes

Yes

Multiple ISDN Switch Types

Yes

Yes

Yes

Yes

Yes

Yes

National ISDN Switch Types

Yes

Yes

Yes

Yes

Yes

Yes

Signaling System 7

No

Yes

No

Yes

No

No

Stackable Home Gateway

No

Yes

No

Yes

Yes

Yes


New and Changed Information

The following is a list the new hardware and software features categories supported by the Cisco AS5200 for Cisco IOS Release 12.0. These categories are broken down by feature in Table 4.

IBM Support

IP Routing

Management

Multimedia

Scalability

Security

WAN Optimization

WAN Services

MIBs

Current MIBs

If you have an account with CCO, you can find the current list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, Login to CCO and click Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB.

Deprecated and Replacement MIBs

Old Cisco Management Information Bases (MIBs) will be replaced in a future release. Currently, OLD-CISCO-* MIBs are being converted into more scalable MIBs—without affecting existing Cisco IOS products or NMS applications. You can update from deprecated MIBs to the replacement MIBs as shown in Table 5.

Table 5 Deprecated and Replacement MIBs 

Deprecated MIB
Replacement

OLD-CISCO-APPLETALK-MIB

RFC1243-MIB

OLD-CISCO-CHASSIS-MIB

ENTITY-MIB

OLD-CISCO-CPUK-MIB

To be decided

OLD-CISCO-DECNET-MIB

To be decided

OLD-CISCO-ENV-MIB

CISCO-ENVMON-MIB

OLD-CISCO-FLASH-MIB

CISCO-FLASH-MIB

OLD-CISCO-INTERFACES-MIB

IF-MIB CISCO-QUEUE-MIB

OLD-CISCO-IP-MIB

To be decided

OLD-CISCO-MEMORY-MIB

CISCO-MEMORY-POOL-MIB

OLD-CISCO-NOVELL-MIB

NOVELL-IPX-MIB

OLD-CISCO-SYS-MIB

(Compilation of other OLD* MIBs)

OLD-CISCO-SYSTEM-MIB

CISCO-CONFIG-COPY-MIB

OLD-CISCO-TCP-MIB

CISCO-TCP-MIB

OLD-CISCO-TS-MIB

To be decided

OLD-CISCO-VINES-MIB

CISCO-VINES-MIB

OLD-CISCO-XNS-MIB

To be decided



Note Cisco Management Information Base (MIB) User Quick Reference is no longer published. If you have an account with CCO, you can find the current list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, go to CCO, press Login, and click to Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB.


Important Notes

The following sections contain important notes about Cisco IOS Release 12.0(15) that can apply to the Cisco AS5200.

Caveat CSCdr91706 and IOS HTTP Vulnerability

A defect in multiple releases of Cisco IOS software will cause a Cisco router or switch to halt and reload if the IOS HTTP service is enabled, browsing to http://router-ip/anytext?/ is attempted, and the enable password is supplied when requested. This defect can be exploited to produce a denial of service (DoS) attack.

The vulnerability, identified as Cisco bug ID CSCdr91706, affects virtually all mainstream Cisco routers and switches running Cisco IOS software releases 12.0 through 12.1, inclusive. This is not the same defect as CSCdr36952.

The vulnerability has been corrected and Cisco is making fixed releases available for free to replace all affected IOS releases. Customers are urged to upgrade to releases that are not vulnerable to this defect as shown in detail below.

This vulnerability can only be exploited if the enable password is known or not set.

You are strongly encouraged to read the complete advisory, which is available at http://www.cisco.com/warp/public/707/ioshttpserverquery-pub.shtml.

Caveats

Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only select severity 3 caveats are included in the caveats document.

For information on caveats in Cisco IOS Release 12.0, see Caveats for Cisco  IOS Release  12.0, which lists severity 1 and 2 caveats and select severity 3 caveats for Cisco IOS Release 12.0 and is located on CCO and the Documentation CD-ROM.


Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, go to CCO and press Login. Then go to Software Center: Cisco IOS Software: Cisco Bugtool Navigator II. Another option is to go to http://www.cisco.com/support/bugtools.


Related Documentation

The following sections describe the documentation available for the Cisco AS5200. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, and other documents.

Documentation is available as printed manuals or electronic documents.

Use these release notes with these documents:

Release-Specific Documents

Platform-Specific Documents

Cisco IOS Software Documentation Set

Release-Specific Documents

The following documents are specific to Cisco IOS Release 12.0 and are located on CCO and the Documentation CD-ROM:

Cross-Platform Release Notes for Cisco IOS Release 12.0 

On CCO at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Cross-Platform Release Notes

Product bulletins, field notices, and other release-specific documents on CCO at:

Technical Documents

Caveats for Cisco IOS Release 12.0 

See Caveats for Cisco  IOS Release  12.0, which contain caveats applicable to all platforms for all maintenance releases of Cisco IOS Release 12.0.

On CCO at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Caveats

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Caveats


Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, go to CCO and press Login. Then go to Software Center: Cisco IOS Software: Cisco Bugtool Navigator II. Another option is to go to http://www.cisco.com/support/bugtools.


Platform-Specific Documents

These documents are available for the Cisco AS5200 on CCO and the Documentation CD-ROM:

Cisco AS5200 Universal Access Server Installation Guide

Cisco AS5200 Universal Access Server Software Configuration Guide

Cisco AS5200 Universal Access Server Manager Guide

Port Information—Firmware/portware release notes, configuration notes, command references, frequently asked questions (FAQs)

Regulatory Compliance and Safety Information for the Cisco AS5200 Universal Access Server

Documentation for Spare Parts—Install and replacement procedures for port modules, feature cards, carrier cards, memory modules, power supply, ROM monitor ROMs

Cisco IOS Software

Cisco AS5200 Universal Access ServerQuick Start Guide (with Fast Step)

On CCO at:

Technical Documents: Documentation Home Page: Cisco Product Documentation: Access Servers and Routers: Access Server: Cisco AS5200

On the Documentation CD-ROM at:

Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5200

Cisco IOS Software Documentation Set

The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents that are shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.

Documentation Modules

Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.

On CCO and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.

On CCO at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Configuration Guides and Command References

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Configuration Guides and Command References

Cisco IOS Release 12.0 Documentation Set

Table 6 describes the contents of the Cisco IOS Release 12.0 software documentation set, which is available in electronic form and in printed form if ordered.


Note You can find the most current Cisco IOS documentation on CCO and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed.


On CCO at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0

Table 6 Cisco IOS Software Release 12.0 Documentation Set 

Books
Chapter Topics

Configuration Fundamentals Configuration Guide

Configuration Fundamentals Command Reference

Configuration Fundamentals Overview
Cisco IOS User Interfaces
File Management
System Management

Bridging and IBM Networking Configuration Guide

Bridging and IBM Networking Command Reference

Transparent Bridging
Source-Route Bridging
Token Ring Inter-Switch Link
Remote Source-Route Bridging
DLSw+
STUN and BSTUN
LLC2 and SDLC
IBM Network Media Translation
DSPU and SNA Service Point
SNA Frame Relay Access Support
APPN
Cisco Database Connection
NCIA Client/Server Topologies
Cisco Mainframe Channel Connection
Airline Product Set

Dial Solutions Configuration Guide

Dial Solutions Command Reference

X.25 over ISDN
Appletalk Remote Access
Asynchronous Callback, DDR, PPP, SLIP
Bandwidth Allocation Control Protocol
ISDN Basic Rate Service
ISDN Caller ID Callback
PPP Callback for DDR
Channelized E1 & T1
Dial Backup for Dialer Profiles
Dial Backup Using Dialer Watch
Dial Backup for Serial Lines
Peer-to-Peer DDR with Dialer Profiles
DialOut
Dial-In Terminal Services
Dial-on-Demand Routing (DDR)
Dial Backup
Dial-Out Modem Pooling
Large-Scale Dial Solutions
Cost-Control Solutions
Virtual Private Dialup Networks
Dial Business Solutions and Examples

Cisco IOS Interface Configuration Guide

Cisco IOS Interface Command Reference

Interface Configuration Overview
LAN Interfaces
Logical Interfaces
Serial Interfaces

Network Protocols Configuration Guide, Part 1

Network Protocols Command Reference, Part 1

IP Overview
IP Addressing and Services
IP Routing Protocols

Network Protocols Configuration Guide, Part 2

Network Protocols Command Reference, Part 2

AppleTalk
Novell IPX

Network Protocols Configuration Guide, Part 3

Network Protocols Command Reference, Part 3

Network Protocols Overview
Apollo Domain
Banyan VINES
DECnet
ISO CLNS
XNS

Security Configuration Guide

Security Command Reference

AAA Security Services
Security Server Protocols
Traffic Filtering and Firewalls
IP Security and Encryption
Passwords and Privileges
Neighbor Router Authentication
IP Security Options

Cisco IOS Switching Services Configuration Guide

Cisco IOS Switching Services Command Reference

Switching Services
Switching Paths for IP Networks
Virtual LAN (VLAN) Switching and Routing

Wide-Area Networking Configuration Guide

Wide-Area Networking Command Reference

Wide-Area Network Overview
ATM
Frame Relay
SMDS
X.25 and LAPB

Voice, Video, and Home Applications Configuration Guide

Voice, Video, and Home Applications Command Reference

Voice over IP
Voice over Frame Relay
Voice over ATM
Voice over HDLC
Frame Relay-ATM Internetworking
Synchronized Clocks
Video Support
Universal Broadband Features

Quality of Service Solutions Configuration Guide

Quality of Service Solutions Command Reference

Policy-Based Routing
QoS Policy Propagation via BGP
Committed Access Rate
Weighted Fair Queueing
Custom Queueing
Priority Queueing
Weighted Random
Early Detection
Scheduling
Signaling
RSVP
Packet Drop
Frame Relay Traffic Shaping
Link Fragmentation
RTP Header Compression

Cisco IOS Software Command Summary

Dial Solutions Quick Configuration Guide

System Error Messages

Debug Command Reference

 


Note Cisco Management Information Base (MIB) User Quick Reference is no longer published. If you have an account with CCO, you can find the current list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, go to CC, press Login, and click to Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB.


Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

http://www.cisco.com

http://www-china.cisco.com

http://www-europe.cisco.com

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:

Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.