Table Of Contents
Release Notes for Cisco MC3810 for Cisco IOS Release 12.0
Determining the Software Version
Upgrading to a New Software Release
New Hardware Features in Release 12.0(15)
New Software Features in Release 12.0(15)
Caveat CSCdr91706 and IOS HTTP Vulnerability
Using the Cisco MC3810 with the PSTN
Cisco IOS Software Documentation Set
Release 12.0 Documentation Set
Obtaining Technical Assistance
Contacting TAC by Using the Cisco TAC Website
Release Notes for Cisco MC3810 for Cisco IOS Release 12.0
January 2, 2001
These release notes for the Cisco MC3810 support Cisco IOS Release 12.0, up to and including Release 12.0(15). These release notes are updated as needed to describe new features, memory recommendations, hardware support, software platform deferrals, and changes to the microcode or modem code and related documents.
For a list of the software caveats that apply to Release 12.0(15), see Caveats for Cisco IOS Release 12.0 that accompanies these release notes. The caveats document is updated for every maintenance release and is located on Cisco Connection Online (CCO) and the Documentation CD-ROM.
Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 12.0 on CCO and the Documentation CD-ROM.
Contents
These release notes describe the following topics:
•
Obtaining Technical Assistance
System Requirements
This section describes the system requirements for Cisco IOS Release 12.0 and includes the following sections:
•
Determining the Software Version
•
Upgrading to a New Software Release
Memory Recommendations
Table 1 lists the image numbers and minimum memory recommendations for the Cisco MC3810 multiservice concentrator using Cisco IOS Release 12.0(15).
Hardware Supported
Cisco IOS Release 12.0(15) supports the Cisco MC3810 multiservice access concentrator.
Determining the Software Version
To determine the version of Cisco IOS software running on your Cisco MC3810, log in to the Cisco MC3810 and enter the show version EXEC command:
router>show versionCisco Internetwork Operating System SoftwareIOS (tm) MC3810 Software (mc3810-a2inr3-mz), Version 12.0(15), RELEASE SOFTWAREUpgrading to a New Software Release
For general information about upgrading to a new software release, see Cisco IOS Upgrade Ordering Instructions located at:
http://www.cisco.com/warp/public/cc/cisco/mkt/ios/prodlit/957_pp.htm
Feature Set Tables
To determine what features are available with each feature set, see Table 2. The table summarizes what features you can use when running a specific feature set on the Cisco MC3810 for Cisco IOS Release 12.0(15). The feature set table uses the following terms to identify features:
•
Yes—The feature is offered in the feature set
•
No—The feature is not offered in the feature set
Table 2 Feature List by Feature Set for the Cisco MC3810 Series
Features Feature Set IP/IPX/IBM/ ATM IP/IPX/AT/
IBM/Voice IP/IPX/AT/
IBM/ATM/Voice ATM AccessUNI 3.11
Yes
No
Yes
Traffic Shaping
Yes
No
Yes
rtVBR, nrtVBR, CBR, UBR
Yes
No
Yes
Structured CES2
Yes
No
Yes
RFC 1483
Yes
No
Yes
IBM SupportAPPN
No
No
No
APPN High-Performance Routing
No
No
No
APPN MIB Enhancements
No
No
No
APPN over Ethernet LAN Emulation
No
No
No
APPN Scalability Enhancements
No
No
No
BAN for SNA Frame Relay Support
Yes
Yes
Yes
Bisync3
No
No
No
Bridging Code Rework
Yes
Yes
Yes
Caching and Filtering
Yes
Yes
Yes
DLSw+
Yes
Yes
Yes
DLSw (RFC 1795)
Yes
Yes
Yes
DLSw Version 2 (RFC 1266)
Yes
Yes
Yes
Downstream PU Concentration (DSPU)
Yes
Yes
Yes
Frame Relay SNA Support (RFC 1490)
Yes
Yes
Yes
NCIA
No
No
No
NetView Native Service Point
Yes
Yes
Yes
QLLC
No
No
No
Polled Async (ADT)4
No
No
No
Response Time Reporter
No
No
No
RIF Passthru in DLSw+
Yes
Yes
Yes
SDLC Integration
Yes
Yes
Yes
SDLC Transport (STUN)
Yes
Yes
Yes
SDLC-to-LAN Conversion (SDLLC)
Yes
Yes
Yes
SNA and NetBIOS WAN Optimization
Yes
Yes
Yes
SRB/RSRB
Yes
Yes
Yes
SRT
No
Yes
Yes
SRTLB
Yes
Yes
Yes
TG/COS
No
No
No
TN3270
No
No
No
TN3270 LU Nailing
No
No
No
TN3270 Server Enhancements
No
No
No
IP RoutingBGP
Yes
Yes
Yes
BGP4
Yes
Yes
Yes
EGP
Yes
Yes
Yes
Enhanced IGRP
Yes
Yes
Yes
Enhanced IGRP Optimizations
Yes
Yes
Yes
ES-IS
No
No
No
GRE VPN
Yes
Yes
Yes
IGRP
Yes
Yes
Yes
IS-IS
No
No
No
Named IP Access Control List
Yes
Yes
Yes
Network Address Translation (NAT)
Yes
Yes
Yes
NHRP
Yes
Yes
Yes
OSPF
Yes
Yes
Yes
OSPF Not-So-Stubby-Areas (NSSA)
Yes
Yes
Yes
OSPF On Demand Circuit (RFC 1793)
Yes
Yes
Yes
Protocol-Independent Multicast (PIM)
Yes
Yes
Yes
PIM Version 2
Yes
Yes
Yes
Policy-Based Routing
Yes
Yes
Yes
RIP
Yes
Yes
Yes
RIP Version 2
Yes
Yes
Yes
LAN SupportApollo Domain
No
No
No
AppleTalk Phase 2
No
Yes
Yes
Banyan VINES
No
No
No
Concurrent Routing and Bridging
Yes
Yes
Yes
DECnet IV
No
No
No
DECnet V
No
No
No
GRE
Yes
Yes
Yes
Integrated Routing and Bridging (IRB)
Yes
Yes
Yes
IP
Yes
Yes
Yes
LAN Extension Host
No
No
No
Multiring
No
No
No
Novell IPX
Yes
Yes
Yes
OSI
No
No
No
Source-Route Bridging
No
No
No
Transparent and Translational Bridging
Yes
Yes
Yes
VLANs (ISL and IEEE 802.10)
No
No
No
XNS
No
No
No
ManagementAutoInstall
Yes
Yes
Yes
Automatic Modem Configuration
Yes
Yes
Yes
HTTP Server
Yes
Yes
Yes
Cisco IOS File System
Yes
Yes
Yes
RMON Events and Alarms
Yes
Yes
Yes
RMON Full
No
No
No
SNMP
Yes
Yes
Yes
SNMP Inform Request
Yes
Yes
Yes
Telnet
Yes
Yes
Yes
VPDN MIB Feature
Yes
Yes
Yes
Multimedia and Quality of ServiceGeneric Traffic Shaping
Yes
Yes
Yes
Random Early Detection (RED)
Yes
Yes
Yes
RSVP
Yes
Yes
Yes
Other RoutingAURP
No
Yes
Yes
IPX RIP
Yes
Yes
Yes
NLSP
Yes
Yes
Yes
RTMP
No
Yes
Yes
SMRP
No
Yes
Yes
SRTP
No
No
No
Protocol TranslationLAT
No
No
No
PPP
No
No
No
Rlogin
No
No
No
Telnet
No
No
No
TN3270
No
No
No
X.25
No
No
No
Remote NodeARAP 1.0/2.0
No
Yes
Yes
Asynchronous Master Interfaces
No
No
No
ATCP
No
No
No
CPPP
No
No
No
CSLIP
No
No
No
DHCP
No
No
No
IP Pooling
No
No
No
IPX and ARAP on Virtual Async Interfaces
No
No
No
IPXCP
No
No
No
MacIP
No
No
No
NASI
No
No
No
NetBEUI over PPP
No
No
No
PPP
Yes
Yes
Yes
SLIP
Yes
Yes
Yes
ScalabilityAirline Product Set (ALPS)
No
No
No
Cisco IOS File System
Yes
Yes
Yes
Entity MIB
Yes
Yes
Yes
Expression MIB
Yes
Yes
Yes
OSPF Point to Multipoint
Yes
Yes
Yes
Per Port Debugging (
Conditionally Triggered Debugging)Yes
Yes
Yes
SNMP Manager
Yes
Yes
Yes
SecurityAccess Lists
Yes
Yes
Yes
Access Security
Yes
Yes
Yes
Additional Vendor-Proprietary RADIUS Attributes
Yes
Yes
Yes
Authenticating ACLs
No
No
No
Automated Double Authentication
No
No
No
Certificate Authority Interoperability
No
No
No
Context-Based Access Control (CBAC)
No
No
No
Extended Access Lists
Yes
Yes
Yes
Internet Key Exchange Security Protocol
No
No
No
IPSec Network Security
No
No
No
Kerberized Login
No
No
No
Kerberos V Client Support
No
No
No
Lock And Key
No
No
No
Mac Security For Hubs
Yes
Yes
Yes
Md5 Routing Authentication
No
No
No
MS-CHAP Support
No
Yes
Yes
Named Method Lists for AAA Authentication and Accounting
Yes
Yes
Yes
Network Layer Encryption (40-bit Or Export Controlled 56-bit DES)
No
No
No
RADIUS
No
No
No
Router Authentication
No
No
No
Subblock Phase 1
Yes
Yes
Yes
TACACS+
Yes
Yes
Yes
SwitchingEnhanced ATM VC Configuration and Management
Yes
No
Yes
Multiple ISDN Switch Types
No
No
No
Terminal ServicesLAT
No
No
No
Rlogin
No
No
No
Telnet
No
No
No
TN3270
No
No
No
X.25 Pad
No
No
No
Xremote
No
No
No
Voice/MultimediaAnalog Signaling
No
Yes
Yes
E1 CAS Signaling5
No
Yes
Yes
Gain Control
No
Yes
Yes
Local Dialing
No
Yes
Yes
Multiflex Trunk
No
Yes
Yes
Multiple Ring Tones
No
Yes
Yes
Off-net Dialing
No
Yes
Yes
On-net/Off-net Call Rerouting
No
Yes
Yes
Pass-Through Voice
No
Yes
Yes
Private Line Auto-Ringdown (PLAR)
No
Yes
Yes
Remote Dialing
No
Yes
Yes
T1 CAS Signaling
No
Yes
Yes
Voice Activity Detection
No
Yes
Yes
Voice over ATM
No
Yes
Yes
Voice over Frame Relay
No
Yes
Yes
Voice over HDLC
No
Yes
Yes
Voice over IP
No
No
No
WAN OptimizationBandwidth-on-demand
No
No
No
Custom and Priority Queuing6
Yes
Yes
Yes
Dial Backup
No
No
No
Dial-on-demand
No
No
No
DRP Server Agent
Yes
Yes
Yes
Header, Link and Payload Compression
Yes
Yes
Yes
Snapshot Routing
Yes
Yes
Yes
Weighted Fair Queuing7
Yes
Yes
Yes
WAN ServicesAlways On/Direct ISDN
No
No
No
ATM LAN Emulation: Decnet Routing And Banyan Vines Support
No
No
No
ATM LAN Emulation: (HSRP And SSRP)
No
No
No
ATM: Rate Queues for SVC Per Subinterface
No
No
No
ATM: Uni 3.1 Signaling for ATM
No
No
No
Combinet Packet Protocol (CPP)
No
No
No
Dialer Profiles
No
No
No
Dialer Watch
Yes
Yes
Yes
8/16 Port Analog/Digital Network Module
Yes
Yes
Yes
Frame Relay Compression (FRF.9)
Yes
Yes
Yes
Frame Relay SVCs Support (DTE)
No
No
No
Frame Relay Traffic Shaping
Yes
Yes
Yes
Frame Relay Switching
Yes
Yes
Yes
Frame Relay-ATM Interworking
Yes
No
Yes
Half Bridge/Half Router for CPP and PPP
No
No
No
HDLC
Yes
Yes
Yes
IPXwan 2.0
Yes
Yes
Yes
ISDN
No
No
No
ISDN Advice of Charge
No
No
No
ISDN Caller ID Callback
No
No
No
ISDN NFAS
No
No
No
Leased Line ISDN at 128 kbps
No
No
No
MPPC-MS PPP Compression
Yes
Yes
Yes
MS Callback
Yes
Yes
Yes
Multichassis Multilink PPP (MMP)
No
No
No
National ISDN Switch Type
No
No
No
PPP
Yes
Yes
Yes
SMDS
No
No
No
Stackable Home Gateway
Yes
Yes
Yes
Switched 56
No
No
No
Virtual Private Dialup Network (VPDN)
No
No
No
X.25
No
No
No
X.25 Enhancements
No
No
No
X.25 on ISDN
No
No
No
X.25 Switching between PVCs and SVCs
No
No
No
Misc.Interface Name Modularity
Yes
Yes
Yes
Setup Enhancement
Yes
Yes
Yes
1 ATM PVCs only. SVCs are not supported.
2 Voice signaling on CES is not available.
3 Not supported until testing is completed.
4 Not supported until testing is completed.
5 Includes T1 CAS protocols, plus UK Standard CAS (Mercury protocol) and CEPT standard E&M.
6 Applicable to data-only interfaces.
7 Applicable to data-only interfaces.
New and Changed Information
The following sections list the new hardware and software features supported by the Cisco MC3810 for Release 12.0.
New Hardware Features in Release 12.0(15)
There are no new hardware features supported by the Cisco MC3810 in Cisco IOS Release 12.0(15).
New Software Features in Release 12.0(15)
There are no new software features supported by the Cisco MC3810 in Cisco IOS Release 12.0(15).
Important Notes
Caveat CSCdr91706 and IOS HTTP Vulnerability
A defect in multiple releases of Cisco IOS software will cause a Cisco router or switch to halt and reload if the IOS HTTP service is enabled, browsing to http://router-ip/anytext?/ is attempted, and the enable password is supplied when requested. This defect can be exploited to produce a denial of service (DoS) attack.
The vulnerability, identified as Cisco bug ID CSCdr91706, affects virtually all mainstream Cisco routers and switches running Cisco IOS software releases 12.0 through 12.1, inclusive. This is not the same defect as CSCdr36952.
The vulnerability has been corrected and Cisco is making fixed releases available for free to replace all affected IOS releases. Customers are urged to upgrade to releases that are not vulnerable to this defect as shown in detail below.
This vulnerability can only be exploited if the enable password is known or not set.
You are strongly encouraged to read the complete advisory, which is available at
http://www.cisco.com/warp/public/707/ioshttpserverquery-pub.shtml.
Ordering Cisco IOS Software
Beginning with Cisco IOS Release 12.0(7)XK, Cisco is changing the product numbers you use to order a specific Cisco IOS software image. In short, Cisco will remove the periods separating the release train, maintenance release, and build number. The following table provides some examples.
MIBs
Old Cisco Management Information Bases (MIBs) will be replaced in a future release. Currently, OLD-CISCO-* MIBs are being converted into more scalable MIBs—without affecting existing Cisco IOS products or NMS applications. You can update from deprecated MIBs to the replacement MIBs as shown in Table 3.
Using the Cisco MC3810 with the PSTN
This section describes important notes regarding use of the Cisco MC3810 with the Public Switched Telephone Network (PSTN).
Connections to a PSTN
Care should be exercised when connecting switched voice ports on the Cisco MC3810 directly to the PSTN because improper configurations can expose the corporate network to telephone fraud.
Switched Access from the PSTN
The Cisco MC3810 has the capability to connect a user from the PSTN directly to the corporate wide-area telephone network. As a phone switch, the Cisco MC3810 can be configured to switch the user to any location in that network, even remote locations that are connected again to another PSTN. However, the Cisco MC3810 does not provide any mechanism to restrict where users can call after they are connected. Without proper network design, this condition could result in the unauthorized use of the corporate network for making calls at the corporation's expense. To prevent this from occurring, Cisco does not recommend connecting a switched voice interface on the Cisco MC3810 directly to the PSTN. Instead, it should be connected to a PBX that implements a security scheme that prevents unauthorized use.
Non-Switched Calls
The same opportunity for illicit use does not exist for non-switched call types such as pass-through connections. Pass-through calls create a path to only a single location specified by the network administrator. For example, a pass-through connection might be used to pass a trunk from a PBX to the PSTN. In this case, the trunk on the PBX will always pass straight through the Cisco MC3810 to the PSTN. As a result, the necessary security is provided by the PBX.
Caveats
Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only select severity 3 caveats are included in the caveats document.
For information on caveats in Cisco IOS Release 12.0, see Caveats for Cisco IOS Release12.0, which lists severity 1 and 2 caveats and select severity 3 caveats for Release 12.0 and is located on CCO and the Documentation CD-ROM.
Related Documentation
The following sections describe the documentation available for the Cisco MC3810. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, and other documents.
Documentation is available as printed manuals or electronic documents.
Use these release notes with these documents:
•
Cisco IOS Software Documentation Set
Release-Specific Documents
The following documents are specific to Release 12.0 and are located on CCO and the Documentation CD-ROM:
•
Cross-Platform Release Notes for Cisco IOS Release 12.0
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0:
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Cross-Platform Release Notes
•
Product bulletins, field notices, and other release-specific documents on CCO at:
Technical Documents
•
Caveats for Cisco IOS Release 12.0
As a supplement to the caveats listed in "Caveats" in these release notes, see Caveats for Cisco IOS Release 12.0 and Caveats for Cisco IOS Release 12.0 T, which contains caveats applicable to all platforms for all maintenance releases of Release 12.0.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Caveats
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Caveats
Note
If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. You can reach Bug Navigator II on CCO at Software Center: Cisco IOS Software: Cisco Bug Toolkit: Cisco Bugtool Navigator II, or at http://www.cisco.com/support/bugtools.
Platform-Specific Documents
These documents are available for the Cisco MC3810 on CCO and the Documentation CD-ROM:
•
Cisco MC3810 Multiservice Concentrator Hardware Installation Guide
•
Cisco Redundant Power System Hardware Installation Guide
On CCO at:
Technical Documents: Documentation Home Page: Cisco Product Documentation: Access Servers and Access Routers: Multiservice Access Concentrators: Cisco MC3810
On the Documentation CD-ROM at:
Cisco Product Documentation: Access Servers and Access Routers: Multiservice Access Concentrators: Cisco MC3810
Cisco IOS Software Documentation Set
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents, which are shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.
Documentation Modules
Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
On CCO and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Configuration Guides and Command References
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Configuration Guides and Command References
Release 12.0 Documentation Set
Table 4 describes the contents of the Cisco IOS Release 12.0 software documentation set, which is available in electronic form and in printed form upon request.
Note
You can find the most current Cisco IOS documentation on CCO and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0
Note
Cisco Management Information Base (MIB) User Quick Reference is no longer published. For the latest list of MIBs supported by Cisco, see Cisco Network Management Toolkit on Cisco Connection Online. From CCO, click on the following path: Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB.
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
•
http://www.cisco.com
•
http://www-china.cisco.com
•
http://www-europe.cisco.com
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•
Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•
Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•
P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•
P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•
P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
•
P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.
![]()
