Table Of Contents
Release Notes for Cisco AS5300 Universal Access Servers for Cisco IOS Release 12.0
Determining the Software Version
Upgrading to a New Software Release
Deprecated and Replacement MIBs
Caveat CSCdr91706 and IOS HTTP Vulnerability
Cisco IOS Software Documentation Set
Cisco IOS Release 12.0 Documentation Set
Obtaining Technical Assistance
Contacting TAC by Using the Cisco TAC Website
Release Notes for Cisco AS5300 Universal Access Servers for Cisco IOS Release 12.0
January 2, 2001
Note
You can find the most current Cisco IOS documentation on Cisco Connection Online (CCO). These electronic documents may contain updates and modifications made after the hardcopy documents were printed.
These release notes for Cisco AS5300 universal access servers support Cisco IOS Release 12.0(15). These release notes are updated to describe new memory requirements, hardware support, software platform deferrals, and changes to the microcode or modem code and related documents.
For a list of the software caveats that apply to Cisco IOS Release 12.0, see Caveats for Cisco IOS Release 12.0 that accompanies these release notes. The caveats document is updated for every maintenance release and is located on Cisco Connection Online (CCO) and the Documentation CD-ROM.
Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 12.0 on CCO and the Documentation CD-ROM.
Contents
These release notes describe the following topics:
•
•
Introduction
The Cisco AS5300 universal access servers provide a versatile data communications platform that performs two functions in a single modular chassis depending on the installed feature cards and Cisco IOS images:
•
•
The remote access server is intended for Internet service providers (ISPs), telecommunications carriers, and other service providers that offer managed Internet connections, and also medium to large sites that provide both digital and analog access to users on an enterprise network. By terminating both analog and digital calls on the same chassis simultaneously, the access server provides a clear, simple, and easy migration path from analog dial access services to digital dial access services.
The Cisco AS5300/Voice Gateway is a versatile data communications platform that provides the functions of an access server, router, and digital modem(s) in a single modular chassis. The Cisco AS5300 includes three feature card slots: one holds a T1/E1/PRI feature card, and the other two support modem feature cards or voice digital signal processor (DSP) feature cards. When equipped with modem cards, the Cisco AS5300 serves as a remote access concentrator for dial-up (modem or ISDN) Internet access. When equipped with voice feature cards and Cisco Voice IOS, the Cisco AS5300/Voice Gateway serves as a voice (VoIP) gateway. By using one slot for modems and the other for voice DSPs, the Cisco AS5300 can serve in both capacities. Modem, voice, or fax calls are routed to the appropriate cards/resources via Dialed Number Identification Service (DNIS).
For information on new features and Cisco IOS commands supported by Cisco IOS Release 12.0(15), see the "New and Changed Information" section and the "Related Documentation" section.
System Requirements
This section describes the system requirements for Cisco IOS Release 12.0:
•
•
Memory Recommendations
Table 1 lists the memory recommendations for the Cisco AS5300. Table 2 lists the interfaces, network modules, and data rates supported by the Cisco AS5300.
Hardware Supported
Cisco IOS Release 12.0 supports the Cisco AS5300.
For detailed descriptions of the new hardware features, see the "New and Changed Information" section.
Table 2 Supported Interfaces for the Cisco AS5300
Modem CardsEthernet RJ-45
(#)
Ethernet/Fast Ethernet (RJ-45)
ISDN PRI
E1-G.703/G.704
Channelized T1 (4 ports) without serial support
Channelized E1 (4 ports) without serial support
Voice over IP (VoIP) feature card (VFC)
MICA modems
Microcom 56K modems
1 The number in the "In" column indicates the Cisco IOS release when the interface was introduced. For example, (10) means an interface was introduced in Cisco IOS Release 12.0(10). If a cell in this column is empty, the interface was included in the initial base release.
Determining the Software Version
To determine the version of Cisco IOS software running on your Cisco AS5300, log in to the Cisco AS5300 and enter the show version EXEC command:
router> show versionCisco Internetwork Operating System SoftwareIOS (tm) 12.0 Software c5300-js-mz, Version 12.0(15), RELEASE SOFTWAREUpgrading to a New Software Release
For general information about upgrading to a new software release, see Cisco IOS Upgrade Ordering Instructions located at:
http://www.cisco.com/warp/public/cc/pd/iosw/prodlit/957_pp.htm
Modem Code Software
Cisco IOS Release 12.0 and later includes bundled modem code, which is the firmware or portware that runs on the Microcom 12-port and MICA 6-port modem cards. Modem code is bundled with the Cisco IOS software image to eliminate the need to store separate modem code. When the access server starts, the Cisco IOS software unpacks the modem code and loads the proper code on the modem cards. Table 3 lists bundled modem code versions.
Note
For information about installing Microcom 12-port modem cards and how Cisco IOS software uses Microcom modem code, see Installing 56K 12-Port Modem Modules in Cisco AS5300 Universal Access Servers and the Cisco AS5300 Universal Access Server Software Configuration Guide. For information about installing MICA 6-port modem cards and how Cisco IOS software uses MICA modem code, see Installing 6-Port Modules and Carrier Cards in Cisco AS5300 Universal Access Servers and the Cisco AS5300 Universal Access Server Software Configuration Guide.The Cisco IOS Software Upgrade Planner on CCO contains information about downloading software. To access this document from CCO, click Login on the CCO home page to access all information. From the CCO home page, go to the Service & Support area menu, click Software Center, then Cisco IOS Software or IOS Upgrade Planner.
The modem code release notes are on CCO and on the Documentation CD-ROM:
•
Technical Documents: Documentation Home Page: Access Servers and Access Routers: Firmware and Portware Information
•
Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5300: Modem Information: Firmware/Portware Release Notes
Additional information regarding Cisco IOS software compatibility is located in Cisco AS5X00 MICA 6-Port and 12-Port Modem Module Portware/Cisco IOS Software Compatibility Matrixes at:
http://www.cisco.com/univercd/cc/td/doc/product/access/acs_serv/as5200/as52mfw/cm/mca6port.htm
Microcom firmware compatibility issues are discussed in 56K Digital 12-Port Modem Module Compatibility Matrix (56K Modem) for Cisco AS5200/AS5300 at:
http://www.cisco.com/univercd/cc/td/doc/product/access/acs_serv/5300/mod_info/cm/56k12prt.htm
Note
Feature Set Table
The Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Each feature set contains a specific set of Cisco IOS features.
Caution
Table 4 lists the features and feature sets supported by the Cisco AS5300 in Cisco IOS Release 12.0 and uses the following conventions:
•
•
Note
Table 4 Feature List by Feature Sets for the Cisco AS5300 Universal Access Servers
Plus
Plus
40
IPSec 56
Plus
prise
prise
Plus
prise
Plus 40
prise
Plus
IPSec 56APPN High-Performance Routing
No
No
No
No
No
No
No
No
No
No
APPN MIB Enhancements
No
No
No
No
No
No
No
No
No
No
APPN over Ethernet LAN Emulation
No
No
No
No
No
No
No
No
No
No
APPN Scalability Enhancements
No
No
No
No
No
No
No
No
No
No
Bisync Enhancements:
•
•
•
No
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Cisco MultiPath Channel (CMPC)
No
No
No
No
No
No
No
No
No
No
DLSw+ Enhancements:
•
•
•
•
•
•
•
No
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
FRAS Enhancements:
•
•
•
•
•
•
No
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
RIF Passthru in DLSw+
No
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
SRB over FDDI on Cisco 4000-M, 4500-M, and 4700-M Routers
No
No
No
No
No
No
No
No
No
No
TN3270 LU Nailing
No
No
No
No
No
No
No
No
No
No
TN3270 Server Enhancements
No
No
No
No
No
No
No
No
No
No
Token Ring LANE
No
No
No
No
No
No
No
No
No
No
Tunneling of Asynchronous Security Protocols
No
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
DRP Server Agent
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
DRP Server Agent Enhancements
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Easy IP (Phase 1)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Hot Standby Router Protocol (HSRP) over ISL in Virtual LAN Configurations
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
IP Enhanced IGRP Route Authentication
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
PIM Version 2
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
TCP Enhancements:
•
•
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
AppleTalk Access List Enhancements
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
DECnet Accounting
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
IPX Named Access Lists
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
IPX SAP-after-RIP
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
NLSP Enhancements
No
No
No
No
No
No
Yes
Yes
Yes
Yes
NLSP Multicast Support
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Cisco Call History MIB Command Line Interface
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Cisco IOS Internationalization
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Entity MIB, Phase 1
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
SNMPv2C
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
SNMP Inform Requests
No
No
No
No
No
No
Yes
Yes
Yes
Yes
Virtual Profiles
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
VPDN MIB
No
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
VPDN MIB and Syslog Facility
No
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
IP Multicast Load Splitting across Equal-Cost Paths
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
IP Multicast over ATM Point-to-Multipoint Virtual Circuits
No
No
No
No
No
No
No
No
No
No
PIM Version 2
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
IP Multicast over Token Ring LANs
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Stub IP Multicast Routing
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
RTP Header Compression
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Automated Double Authentication
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Certificate Authority Interoperability
No
No
No
Yes
No
No
No
No
No
Yes
Double Authentication
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Encrypted Kerberized Telnet
No
No
No
No
No
No
No
No
No
Yes
HTTP Security
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Internet Key Exchange Security Protocol
No
No
No
Yes
No
No
No
No
No
Yes
IPSec Network Security
No
No
No
Yes
No
No
No
No
No
Yes
MS-CHAP Support
No
No
No
No
No
No
Yes
Yes
Yes
Yes
Named Method Lists for AAA Authentication and Accounting
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Per-User Configuration
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Reflexive Access Lists
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
TCP Intercept
No
No
No
No
No
No
Yes
Yes
Yes
Yes
Vendor-Proprietary RADIUS Attributes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Vendor-Proprietary RADIUS -Additional Attributes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
AppleTalk Routing over ISL and IEEE 802.10 in Virtual LANs
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
CLNS and DECnet Fast Switching over PPP
No
No
No
No
No
No
Yes
Yes
Yes
Yes
DECnet/VINES/XNS over ISL:
•
•
•
No
No
No
No
No
No
Yes
Yes
No
No
Fast-Switched Policy Routing
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
IPX Routing over ISL Virtual LANs
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
VIP Distributed Switching Support for IP Encapsulated in ISL
No
No
No
No
No
No
No
No
No
No
Telnet Extensions for Dialout
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Virtual Templates for Protocol Translation
No
No
No
No
No
No
Yes
Yes
Yes
Yes
ATM MIB Enhancements
No
No
No
No
No
No
No
No
No
No
PAD Enhancements
No
No
No
No
No
No
Yes
Yes
Yes
Yes
PAD Subaddressing
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Always On/Dynamic ISDN (AO/DI)
No
No
No
No
No
No
Yes
Yes
Yes
Yes
Bandwidth Allocation Control Protocol
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Dialer Watch
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
E1 R2 Country Support
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
E1 R1 Support for only Taiwan1
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Enhanced Local Management Interface (ELMI)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Frame Relay Enhancements
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Frame Relay MIB Extensions
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Frame Relay Router ForeSight
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
ISDN Advice of Charge
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
ISDN Caller ID Callback
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
ISDN NFAS
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Layer 2 Forwarding—Fast Switching
No
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Leased-Line ISDN at 128 kbps
No
No
No
No
No
No
No
No
No
No
Microsoft Point-to-Point Compression (MPPC)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
MS Callback
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Modem Management Enhancements
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Multiple ISDN Switch Types
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
National ISDN Switch Types for BRI and PRI Interfaces (NI2)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
PPP over ATM
No
No
No
No
No
No
No
No
No
No
Stackable Home Gateway
No
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Switched 56K Digital Connections
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Telnet Extensions for Dialout
No
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
X.25 Enhancements
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
X.25 on ISDN
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
X.25 Switching between PVCs and SVCs
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
X.28 Emulation
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
1 E1 R1 signaling support for Taiwan requires MICA portware version 2.3.1.0.
New and Changed Information
The following is a list the new hardware and software feature categories supported by the Cisco AS5300 for Cisco IOS Release 12.0. These categories are broken down by feature in Table 4.
•
•
•
•
•
•
•
•
•
•
•
•
MIBs
Current MIBs
If you have an account with CCO, you can find the current list of MIBs supported by Cisco. To reach the Cisco Network Management Toolkit, Login to CCO and click Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB.
Deprecated and Replacement MIBs
Old Cisco Management Information Bases (MIBs) will be replaced in a future release. Currently, OLD-CISCO-* MIBs are being converted into more scalable MIBs—without affecting existing Cisco IOS products or NMS applications. You can update from deprecated MIBs to the replacement MIBs as shown in Table 5.
Note
Important Information
The following section contains important information about Cisco IOS Release 12.0(15) that can apply to the Cisco AS5300.
Caveat CSCdr91706 and IOS HTTP Vulnerability
A defect in multiple releases of Cisco IOS software will cause a Cisco router or switch to halt and reload if the IOS HTTP service is enabled, browsing to http://router-ip/anytext?/ is attempted, and the enable password is supplied when requested. This defect can be exploited to produce a denial of service (DoS) attack.
The vulnerability, identified as Cisco bug ID CSCdr91706, affects virtually all mainstream Cisco routers and switches running Cisco IOS software releases 12.0 through 12.1, inclusive. This is not the same defect as CSCdr36952.
The vulnerability has been corrected and Cisco is making fixed releases available for free to replace all affected IOS releases. Customers are urged to upgrade to releases that are not vulnerable to this defect as shown in detail below.
This vulnerability can only be exploited if the enable password is known or not set.
You are strongly encouraged to read the complete advisory, which is available at http://www.cisco.com/warp/public/707/ioshttpserverquery-pub.shtml.
Caveats
Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only select severity 3 caveats are included in the caveats document.
For information on caveats in Cisco IOS Release 12.0, see Caveats for Cisco IOS Release 12.0, which lists severity 1 and 2 caveats and select severity 3 caveats for Cisco IOS Release 12.0 and is located on CCO and the Documentation CD-ROM.
Note
Related Documentation
The following sections describe the documentation available for the Cisco AS5300. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, and other documents.
Documentation is available as printed manuals or electronic documents.
Use these release notes with these documents:
•
Release-Specific Documents
The following documents are specific to Cisco IOS Release 12.0 and are located on CCO and the Documentation CD-ROM:
•
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Cross-Platform Release Notes
•
Technical Documents
•
See Caveats for Cisco IOS Release 12.0, which contain caveats applicable to all platforms for all maintenance releases of Cisco IOS Release 12.0.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Caveats
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Caveats
Note
Platform-Specific Documents
These documents are available for the Cisco AS5300 on CCO and the Documentation CD-ROM:
•
•
•
•
•
•
•
•
•
•
•
•
On CCO at:
Technical Documents: Documentation Home Page: Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5300
On the Documentation CD-ROM at:
Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5300
Cisco IOS Software Documentation Set
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents that are shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.
Documentation Modules
Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
On CCO and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Configuration Guides and Command References
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Configuration Guides and Command References
Cisco IOS Release 12.0 Documentation Set
Table 6 describes the contents of the Cisco IOS Release 12.0 software documentation set, which is available in electronic form and in printed form ordered.
Note
On CCO at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0
Note
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
•
•
•
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•
http://www.cisco.com/cgi-bin/order/order_root.pl
•
http://www.cisco.com/go/subscription
•
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•
•
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•
•
Guest
