Table Of Contents
Release Notes for Cisco MC3810 for
Cisco IOS Release 12.0Determining Your Cisco IOS Software Release
Serial Interface Command Change in Release 12.0(1)
Using the Cisco MC3810 with the PSTN
Resolved Caveats-Release 12.0(2)
Cisco IOS Software Document Set
Release 12.0 Documentation Set
Software Configuration Tips on the Cisco TAC Home Page
Release Notes for Cisco MC3810 for
Cisco IOS Release 12.0
December 7,1998
These release notes describe new features for the Cisco MC3810 multiservice access concentrator that support Cisco IOS Release 12.0, up to and including Release 12.0(2). Cisco IOS Release 12.0(2) is based on Cisco IOS Release 12.0(1). These release notes are updated with each maintenance release of the Cisco IOS software, which is typically every 6 weeks.
Use these release notes in conjunction with the Release Notes for Cisco IOS Release 12.0 located on Cisco Connection Online (CCO) and the Documentation CD-ROM.
For a list of software caveats that apply to Release 12.0(2), see the "Caveats" section.
Contents
These release notes discuss the following topics:
Introduction
As part of an enterprise backbone or as customer premises equipment (CPE) to service provider-managed network services, the Cisco MC3810 multiservice access concentrator reduces operating costs and complexity and increases network throughput and performance. Interoperable with the broad Cisco networking portfolio, the Cisco MC3810 is a practical investment in today's networking requirements and a strategic investment in converging data, voice, and video applications. The MC3810 is fully supported by Cisco IOS software for multiprotocol routing, bridging, and Systems Network Architecture (SNA).
To make file management easier, the Cisco MC3810 provides a complete file system for software images, message files, and reports. The standard Flash memory size is 8 MB, and a 16-MB upgrade option is available. The 16-MB version can hold two code images simultaneously for fail-safe upgrades.
Management and configuration of the Cisco MC3810 should be familiar to the Cisco IOS user and compatible with existing management systems. As such, it provides a superset of the Cisco command-line interface (CLI). The Cisco MC3810 can be managed by standard Cisco management platforms and facilities such as CiscoView and the native remote log-in facilities provided by Telnet and rlogin. Three types of configuration interfaces are provided:
•
Cisco CLI
•
HTTP-based configuration server
•
SNMP-based Management Information Base (MIB)
The HTTP-based interface allows configuration from any Web browser such as Netscape Navigator or Microsoft Explorer. The SNMP MIB allows management of the Cisco MC3810 from SNMP managers (for example, HP OpenView).
System Requirements
This section describes the system requirements for Release 12.0(2) and includes the following sections:
•
Determining Your Cisco IOS Software Release
Memory Requirements
Table 1 lists the memory requirements for the Cisco MC3810 multiservice concentrator for Cisco IOS Release 12.0(2).
Hardware Supported
Cisco IOS Release 12.0(2) supports the Cisco MC3810 multiservice access concentrator platform.
Determining Your Cisco IOS Software Release
To determine the version of Cisco IOS software currently running on the Cisco MC3810 multiservice access concentrator, log into the platform and use the show version EXEC command. The following is sample output from the show version command. The version number is indicated on the second line as shown below.
Cisco Internetwork Operating System Software IOS (tm) MC3810 Software (mc3810-binr3v2-mz), Version 12.0(2), RELEASE SOFTWAREAdditional command output lines include more information such as processor revision numbers, memory amounts, hardware IDs, and partition information.
Updating to a New Release
At the time of printing, no product bulletins were available for upgrading to Cisco IOS Release 12.0. For general information on updating to a new software release, refer to the Cisco IOS Software Release Upgrade Paths and Packaging Simplification product bulletin located on CCO. On CCO, follow this path:
Products and Ordering: More Information: Product Bulletins. Scroll to Software. Under Cisco IOS 11.3, click the Upgrade Paths bulletin.
This bulletin does not contain information specific to Release 12.0, but it does provide updating information that might apply to Release 12.0.
Feature Set Table
Cisco IOS software is packaged in feature sets (also called software images) depending on the platform. Each feature set contains a specific set of Cisco IOS features. The following section lists the feature set matrix and the features supported by each feature set.
The feature set matrix (see Table 2) shows the feature set organization and lists which feature sets are available on the MC3810 for Release 12.0(2), including the feature set name, the feature set matrix term, the software image name, and the platforms supported.
Table 2 lists the features and feature sets supported by the Cisco IOS Release 12.0 for the MC3810 platform. This table uses the following conventions to identify features:
•
Yes—The feature is supported in the feature set.
•
No—The feature is not supported in the feature set.
Note
This feature set table contains only a selected list of features. This table is not a cumulative or complete list of all the features in each image.
Table 2 Cisco IOS Feature Set for the Cisco MC3810
Feature Set Features IP/IPX/AT/
IBM/Voice IP/IPX/IBM/ ATM IP/IPX/AT/
IBM/ATM/Voice ATM Access Frame Relay—ATM InterworkingNo
Yes
Yes
RFC 1483No
Yes
Yes
rtVBR, nrtVBR, CBR, UBRNo
Yes
Yes
Structured CES1No
Yes
Yes
Traffic ShapingNo
Yes
Yes
UNI 3.12No
Yes
Yes
Voice over ATMNo
No
Yes
IBM Support APPNNo
No
No
APPN High- Performance RoutingNo
No
No
APPN MIB EnhancementsNo
No
No
APPN over Ethernet LAN EmulationNo
No
No
APPN Scalability EnhancementsNo
No
No
BAN for SNA Frame Relay SupportYes
Yes
Yes
Bridging Code ReworkYes
Yes
Yes
Caching and FilteringYes
Yes
Yes
DLSw+Yes
Yes
Yes
DLSw (RFC 1795)Yes
Yes
Yes
DLSw Version 2 (RFC 1266)Yes
Yes
Yes
Downstream PU Concentration (DSPU)Yes
Yes
Yes
Frame Relay SNA Support (RFC 1490)Yes
Yes
Yes
NCIANo
No
No
NetView Native Service PointYes
Yes
Yes
QLLCNo
No
No
Response Time ReporterNo
No
No
RIF Passthru in DLSw+Yes
Yes
Yes
SDLC IntegrationYes
Yes
Yes
SDLC Transport (STUN)Yes
Yes
Yes
SDLC-to-LAN Conversion (SDLLC)Yes
Yes
Yes
SNA and NetBIOS WAN OptimizationYes
Yes
Yes
SRB/RSRBYes
Yes
Yes
SRTNo
No
No
SRTLBYes
Yes
Yes
TG/COSNo
No
No
TN3270No
No
No
TN3270 LU NailingNo
No
No
TN3270 Server EnhancementsNo
No
No
IP Routing BGPYes
Yes
Yes
BGP4Yes
Yes
Yes
EGPYes
Yes
Yes
Enhanced IGRPYes
Yes
Yes
Enhanced IGRP OptimizationsYes
Yes
Yes
ES-ISNo
No
No
GRE VPNYes
Yes
Yes
IGRPYes
Yes
Yes
IS-ISNo
No
No
Named IP Access Control ListYes
Yes
Yes
Network Address Translation (NAT)Yes
Yes
Yes
NHRPYes
Yes
Yes
OSPFYes
Yes
Yes
OSPF Not-So-
Stubby-Areas (NSSA)Yes
Yes
Yes
OSPF On Demand Circuit (RFC 1793)Yes
Yes
Yes
Protocol-Indepen-
dent Multicast (PIM)Yes
Yes
Yes
PIM Version 2Yes
Yes
Yes
Policy-Based RoutingYes
Yes
Yes
RIPYes
Yes
Yes
RIP Version 2Yes
Yes
Yes
LAN Support Apollo DomainNo
No
No
AppleTalk Phase 2Yes
No
Yes
Banyan VINESNo
No
No
Concurrent Routing and BridgingYes
Yes
Yes
DECnet IVNo
No
No
DECnet VNo
No
No
GREYes
Yes
Yes
Integrated Routing and Bridging (IRB)Yes
Yes
Yes
IPYes
Yes
Yes
LAN Extension HostNo
No
No
MultiringNo
No
No
Novell IPXYes
Yes
Yes
OSINo
No
No
Source-Route BridgingYes
Yes
Yes
Transparent and Translational BridgingYes
Yes
Yes
VLANs (ISL & IEEE 802.10)No
No
No
XNSNo
No
No
Management AutoInstallYes
Yes
Yes
Automatic Modem ConfigurationYes
Yes
Yes
HTTP ServerYes
Yes
Yes
Cisco IOS File SystemYes
Yes
Yes
RMON Events and AlarmsYes
Yes
Yes
RMON FullNo
No
No
SNMPYes
Yes
Yes
SNMP Inform RequestYes
Yes
Yes
TelnetYes
Yes
Yes
VPDN MIB FeatureYes
Yes
Yes
Multimedia and Quality of Service Generic Traffic ShapingYes
Yes
Yes
Random Early Detection (RED)No
No
No
RSVPNo
No
No
Other Routing AURPYes
No
Yes
IPX RIPYes
Yes
Yes
NLSPYes
Yes
Yes
RTMPYes
No
Yes
SMRPYes
No
Yes
SRTPNo
No
No
Protocol Translation LATNo
No
No
PPPNo
No
No
RloginNo
No
No
TelnetNo
No
No
TN3270No
No
No
X.25No
No
No
Remote Node ARAP 1.0/2.0Yes
No
Yes
Asynchronous Master InterfacesNo
No
No
ATCPNo
No
No
CPPPNo
No
No
CSLIPNo
No
No
DHCPNo
No
No
IP PoolingNo
No
No
IPX and ARAP on Virtual Async InterfacesNo
No
No
IPXCPNo
No
No
MacIPNo
No
No
NASINo
No
No
NetBEUI over PPPNo
No
No
PPPYes
Yes
Yes
SLIPYes
Yes
Yes
Scalability Airline Product Set (ALPS)No
No
No
Cisco IOS File SystemYes
Yes
Yes
Entity MIBYes
Yes
Yes
Expression MIBYes
Yes
Yes
OSPF Point to MultipointYes
Yes
Yes
Per Port Debugging (Conditionally Triggered Debugging)Yes
Yes
Yes
SNMP ManagerYes
Yes
Yes
Security Access ListsYes
Yes
Yes
Access SecurityYes
Yes
Yes
Additional Vendor-Proprie-
tary RADIUS AttributesYes
Yes
Yes
Authenticating ACLsNo
No
No
Automated Double AuthenticationNo
No
No
Certificate Authority InteroperabilityNo
No
No
Context-Based Access Control (CBAC)No
No
No
Extended Access ListsYes
Yes
Yes
Internet Key Exchange Security ProtocolNo
No
No
IPSec Network SecurityNo
No
No
Kerberized LoginNo
No
No
Kerberos V Client SupportNo
No
No
Lock and KeyNo
No
No
Mac Security for HubsYes
Yes
Yes
Md5 Routing AuthenticationNo
No
No
MS-CHAP SupportYes
No
Yes
Named Method Lists for AAA Authentication & AccountingYes
Yes
Yes
Network Layer Encryption (40-bit or Export Controlled 56-bit DES)No
No
No
RADIUSNo
No
No
Router AuthenticationNo
No
No
Sublock Phase 1Yes
Yes
Yes
TACACS+Yes
Yes
Yes
Switching Enhanced ATM VC Configuration and ManagementNo
Yes
Yes
Multiple ISDN Switch TypesNo
No
No
Terminal Services LATNo
No
No
RloginNo
No
No
TelnetNo
No
No
TN3270No
No
No
X.25 PadNo
No
No
XremoteNo
No
No
Voice/Multimedia Analog SignalingYes
No
Yes
E1 CAS Signaling3Yes
No
Yes
Gain ControlYes
No
Yes
Local DialingYes
No
Yes
Multiflex TrunkYes
Yes
Yes
Multiple Ring TonesYes
No
Yes
Off-net DialingYes
No
Yes
On-net/Off-net Call ReroutingYes
No
Yes
Pass-Through VoiceYes
Yes
Yes
PLARYes
No
Yes
Remote DialingYes
No
Yes
T1 CAS SignalingYes
No
Yes
Voice Activity DetectionYes
No
Yes
Voice over ATMYes
No
Yes
Voice over Frame RelayYes
No
Yes
Voice over HDLCYes
No
Yes
Voice over IPNo
No
No
WAN Optimization Bandwidth-on-
DemandNo
No
No
Custom and Priority Queuing4Yes
Yes
Yes
Dial BackupNo
No
No
Dial-on-DemandNo
No
No
DRP Server AgentYes
Yes
Yes
Header, Link and Payload CompressionYes
Yes
Yes
Snapshot RoutingYes
Yes
Yes
Weighted Fair Queuing5Yes
Yes
Yes
WAN Services Always On/Direct ISDNNo
No
No
ATM LAN Emulation: Decnet Routing and Banyan Vines SupportNo
No
No
ATM LAN Emulation: (HSRP and SSRP)No
No
No
ATM: Rate Queues for SVC per SubinterfaceNo
No
No
Combinet Packet Protocol (CPP)No
No
No
Dialer ProfilesNo
No
No
Dialer WatchYes
Yes
Yes
Frame Relay Compression (FRF.9)Yes
Yes
Yes
Frame Relay SVCs Support (DTE)No
No
No
Frame Relay Traffic ShapingYes
Yes
Yes
Frame Relay SwitchingYes
Yes
Yes
Frame Relay UNIYes
Yes
Yes
Half Bridge/Half Router for CPP and PPPNo
No
No
HDLCYes
Yes
Yes
IPXwan 2.0Yes
Yes
Yes
ISDNNo
No
No
ISDN Advise of ChargeNo
No
No
ISDN Caller ID CallbackNo
No
No
ISDN NFASNo
No
No
Leased Line ISDN at 128 kbpsNo
No
No
MPPC-MS PPP CompressionYes
Yes
Yes
MS CallbackYes
Yes
Yes
Multichassis Multilink PPP (MMP)No
No
No
National ISDN Switch TypeNo
No
No
PPPYes
Yes
Yes
SMDSNo
No
No
Stackable Home GatewayNo
No
No
Switched 56No
No
No
Virtual Private Dialup Network (VPDN)No
No
No
X.25No
No
No
X.25 EnhancementsNo
No
No
X.25 on ISDNNo
No
No
X.25 Switching between PVCs and SVCsNo
No
No
1 Voice signaling on CES is not available.
2 ATM PVCs only. SVCs are not supported.
3 Includes T1 CAS protocols, plus UK Standard CAS (Mercury protocol) and CEPT standard E&M.
4 Applicable to data-only interfaces.
CautionCisco IOS images with strong encryption (including, but not limited to, 56-bit data encryption feature sets) are subject to U.S. government export controls, and have a limited distribution. Images to be installed outside the U.S. require an export license. Customer orders might be denied or subject to delay due to U.S. government regulations. Contact your sales representative or distributor for more information, or send e-mail to export@cisco.com.
Important Notes
This section contains important information about use of your Cisco IOS release 12.0 software.
Serial Interface Command Change in Release 12.0(1)
Beginning with Cisco IOS Release 12.0(1), the interface serial 2 designation on the Cisco MC3810 is no longer valid. Depending on the application, you enter different designations for this interface as follows:
•
If configuring Voice over Frame Relay or Voice over HDLC, enter interface serial 0:x, where x represents the channel group number configured with the channel-group controller configuration command.
•
If configuring Voice over ATM, first enter the mode atm command in controller configuration mode, which creates logical interface ATM0. Then, enter interface atm0 to configure the interface.
Deprecated MIBs
Because the older Cisco Management Information Bases (MIBs) do not scale well across Cisco products, they will be replaced in a future release. As an initial step toward this, the OLD-CISCO-* MIBS are being deprecated now. This has no immediate impact on any Cisco existing Cisco IOS product or network management system (NMS) application. Application developers need to be aware that the following MIBS are being discontinued and should update their applications accordingly. lists the deprecated MIBs.
Using the Cisco MC3810 with the PSTN
This section describes important notes regarding use of the Cisco MC3810 with the Public Switched Telephone Network (PSTN).
Connections to the PSTN
Be careful when connecting switched voice ports on the Cisco MC3810 directly to the PSTN because improper configurations can expose the corporate network to telephone fraud.
Switched Access from the PSTN
The Cisco MC3810 has the capability to connect a user from the PSTN directly to the corporate wide-area telephone network. As a phone switch, the Cisco MC3810 can be configured to switch the user to any location in that network, even remote locations that are connected again to another PSTN. However, the Cisco MC3810 does not provide any mechanism to restrict users from calling after they are connected. Without proper network design, this condition could result in the unauthorized use of the corporate network for making calls at the corporation's expense. To prevent this from occurring, Cisco recommends that companies do not connect a switched voice interface on the Cisco MC3810 directly to the PSTN. Instead, connect the interface to a PBX that implements a security scheme designed to prevent unauthorized use.
Non-Switched Calls
The same opportunity for illicit use does not exist for non-switched call types such as pass-through connections (although the possibility for fraud does exist at the direct contact point). Pass-through calls create a path to only a single location specified by the network administrator. For example, a pass-through connection might be used to pass a trunk from a PBX to the PSTN. In this case, the trunk on the PBX will always pass straight through the Cisco MC3810 to the PSTN. As a result, the necessary security is provided by the PBX.
Caveats
This section contains open and resolved caveats for the Cisco IOS Software Release 12.0(2) maintenance release as it applies to the Cisco MC3810 product. This is a partial list. For the complete list of caveats in the Cisco IOS Release12.0, refer to the "Caveats" section in the cross-platform Release Notes for Cisco IOS Release 12.0 document located on CCO and the Documentation CD-ROM. This section contains caveats affecting all maintenance releases.
Note
If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. Bug Navigator II can be found at http://www.cisco.com/support/bugtools, or from CCO, select Software & Support: Tools: Bug Toolkit II.
Open Caveats-Release 12.0(2)
This section describes possibly unexpected behavior by Release 12.0(2). This section describes only severity 1 and 2 caveats.
Basic System Services
•
CSCdk66827
When configuring a Cisco MC3810 for common-channel signaling (CCS) cross-connect, calls may stop being connected after a period of time.
Resolved Caveats-Release 12.0(2)
All the caveats listed in this section are resolved in Release 12.0(2). This section describes only severity 1 and 2 caveats.
Basic System Services
•
CSCdk40393
A Cisco MC3810 with both a Multi-Flex Trunk (MFT) and a Digital Voice Module (DVM) installed may see T1 clock slips on the T1 controllers under certain circumstances. Clock slips are reported when viewing the T1 controller statistics with the exec command show controller t1.
•
CSCdk45166
There appears to be a problem with signaling on timeslot 1 of a tdm-group configuration.
•
CSCdk47382
Network Time Protocol (NTP) on the Cisco 2600 series and MC3810 platforms does not stay synchronized. After approximately five minutes, the clock wanders and NTP unsynchronizes. Removing the NTP configuration and adding it back causes the router to synchronize again, but later it becomes unsynchronized.
IP Routing Protocols
•
CSCdk45874
In some network configurations, a Cisco MC3810 reloads with a CPU exception error,
reason = FORCE_CRASH(959fd4).Related Documentation
The following sections describe the documentation available for the Cisco MC3810 multiservice access concentrator. Typically, these documents consist of hardware installation guides, software installation guides, Cisco IOS configuration and command references, system error messages, and feature modules, which are updates to the Cisco IOS documentation. Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online only.
The most up-to-date documentation can be found on the Web via Cisco Connection Online (CCO) and the Documentation CD-ROM. These electronic documents might contain updates and modifications made after the hard-copy documents were printed.
These release notes should be used in conjunction with the documents listed in the following sections:
•
Cisco IOS Software Document Set
Release-Specific Documents
CCO and the Documentation CD-ROM contain documents specific to Release 12.0.
•
Release Notes for Cisco IOS Release 12.0
To navigate to Release Notes for Cisco IOS Release 12.0, follow this path on CCO:
Products & Ordering: Documentation: Cisco Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes
To navigate to the same document on the Documentation CD-ROM, follow this path:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes for Cisco IOS Release 12.0
•
For more information including product bulletins, field notices, and other information relating to a specific software release, refer to the Software Center located on CCO.
To navigate to the Software Center, follow this path on CCO:
Software & Support: Software Center
Platform-Specific Documents
These documents are also available online at Cisco Connection Online (CCO) and on the Documentation CD-ROM. Documentation for spare parts can be found at the same location.
•
Cisco MC3810 Multiservice Concentrator Hardware Installation Guide
•
Cisco Redundant Power System Hardware Installation Guide
•
Cisco MC3810 Multiservice Concentrator Software Configuration Guide
•
Cisco MC3810 Multiservice Concentrator Software Command Reference Guide
To access platform documents on CCO, follow this path:
Products and Ordering: Cisco Documentation: Access Servers and Access Routers: Multiservice Access Concentrators
To access hardware documents on the Documentation CD-ROM, follow this path:
Cisco Product Documentation: Access Servers and Access Routers: Multiservice Access Concentrators
Cisco IOS Software Document Set
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents. These documents are shipped with your order in electronic form on the Documentation CD-ROM, unless you specifically ordered the printed versions.
Documentation Modules
Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, and Cisco IOS software functionality and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Each configuration guide can be used in conjunction with its corresponding command reference.
To access these documentation modules on CCO, follow this path:
Products & Ordering: Cisco Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Cisco IOS Release 12.0 Configuration Guides and Command References
To access these documentation modules on the Documentation CD-ROM, follow this path:
Cisco IOS Software Configuration: Cisco IOS Release 12.0: Cisco IOS Release 12.0 Configuration Guides and Command References
Release 12.0 Documentation Set
details the contents of the Cisco IOS Release 12.0 software documentation set. The document set is available in electronic form, and also in printed form upon request.
Note
The most current Cisco IOS documentation can be found on the latest Documentation CD-ROM and on the Web. These electronic documents might contain updates and modifications made after the paper documents were printed.
To access the Cisco IOS documentation set on CCO, follow this path:
Products and Ordering: Cisco Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0
To access the Cisco IOS documentation set on the Documentation CD-ROM, follow this path:
Cisco IOS Software Configuration: Cisco IOS Release 12.0
Service and Support
For service and support for a product purchased from a reseller, contact the reseller. Resellers offer a wide variety of Cisco service and support programs, which are described in the section "Service and Support" in the information packet that shipped with your product.
Note
If you purchased your product from a reseller, you can access CCO as a guest. CCO is Cisco Systems' primary real-time support channel. Your reseller offers programs that include direct access to CCO services.
For service and support for a product purchased directly from Cisco, use CCO.
Software Configuration Tips on the Cisco TAC Home Page
For helpful tips on configuring Cisco products, follow this path on CCO:
Software & Support: Technical Tips (button on left margin)
"Hot Tips" are popular tips and hints gathered from Cisco's Technical Assistance Center (TAC). Most of these documents are also available from the TAC's Fax-on-Demand service. To access Fax-on-Demand and receive documents at your fax machine, call 888-50-CISCO (888-502-4726). From international areas, call 650-596-4408.
The following sections are provided from the Technical Tips page:
•
Field Notices—Designed to provide notification of critical issues regarding Cisco products. These include problem descriptions, safety or security issues, and hardware defects.
•
Hardware—Technical Tips related to specific hardware platforms.
•
Internetworking Features—Tips on using and deploying Cisco IOS software features and services.
•
Sample Configurations—Actual configuration examples complete with topology and annotations.
•
Software Products—MultiNet & Cisco Suite 100, Network Management, Cisco IOS Software Bulletins, CiscoPro Configurations.
•
Special Collections—Other Helpful Documents: Frequently Asked Questions, Security Advisories, References & RFCs, Case Studies, CiscoPro Documentation CD-ROM.
Cisco Connection Online
Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.
Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.
CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.
You can access CCO in the following ways:
•
WWW: http://www.cisco.com
•
WWW: http://www-europe.cisco.com
•
WWW: http://www-china.cisco.com
•
Telnet: cco.cisco.com
•
Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and connection rates up to 28.8 kbps.
For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.
Note
If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact Cisco's Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or cs-rep@cisco.com.
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more current than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
If you are reading Cisco product documentation on the World Wide Web, you can submit comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco. We appreciate your comments.
![]()
78-6004-03


