Table Of Contents
Release Notes for Cisco AS5300 Universal Access Servers for Cisco IOS Release 11.2 P
Determining the Software Version
Upgrading to a New Software Release
New Hardware and Software Features in Cisco IOS Release 11.2(26) P
New Software Features in Cisco IOS Release 11.2(12) P through 11.2(25) P
New Software Features in Cisco IOS Release 11.2(11) P
New Software Features in Cisco IOS Release 11.2(10) P
Channelized E1 Signaling for the Cisco AS5300
Robbed Bit Signaling for the Cisco AS5300
Quad E1 PRI for the Cisco AS5300
Deferral of Cisco IOS Release 11.2(26)P1, 11.2(26)P2 and 11.2(26)P3 Images
Caveat CSCdr91706 and IOS HTTP Vulnerability
Cisco IOS Software Documentation Set
Cisco IOS Release 11.2 Documentation Set Contents
Obtaining Technical Assistance
Contacting TAC by Using the Cisco TAC Website
Release Notes for Cisco AS5300 Universal Access Servers for Cisco IOS Release 11.2 P
March 7, 2002
These release notes for Cisco AS5300 universal access servers support Cisco IOS Release 11.2(26) P. These release notes are updated to describe new memory requirements, hardware support, software platform deferrals, and changes to the microcode or modem code and related documents.
For a list of all the software caveats that apply to Release 11.2(26) P1, see Caveats for Cisco IOS Release 11.2 P that accompanies these release notes. The caveats document is updated for every maintenance release and is also located on Cisco.com and the Documentation CD-ROM.
Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 11.2 on Cisco.com and the Documentation CD-ROM.
Contents
These release notes describe the following topics:
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Obtaining Technical Assistance
Introduction
The Cisco AS5300 universal access server is a versatile data communications platform that provides the functions of an access server, router, and digital modems in a single modular chassis. The access server is intended for Internet service providers (ISPs), telecommunications carriers, and other service providers that offer managed Internet connections, in addition to medium to large sites that provide both digital and analog access to users on an enterprise network. By terminating both analog and digital calls on the same chassis simultaneously, the access server provides a clear, simple, and easy migration path from today's analog dial access services to tomorrow's digital dial access services.
For information on new features and Cisco IOS commands supported by Cisco IOS Release 11.2(26) P, see the "New and Changed Information" section and the "Related Documentation" section.
System Requirements
This section describes the system requirements for Cisco IOS Release 11.2 P:
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Memory Recommendations
Table 1 lists the memory recommendations for the Cisco AS5300.
Supported Hardware
Cisco IOS Release 11.2 P supports the Cisco AS5300. Table 2 lists the interfaces and supported modem cards.
For detailed descriptions of the new hardware features, see the "New and Changed Information" section.
Determining the Software Version
To determine the version of Cisco IOS software running on your Cisco AS5300, log in to the Cisco AS5300 and enter the show version EXEC command:
Router> show versionCisco Internetwork Operating System SoftwareIOS (tm) 11.2 P Software (C5300-JS-N), Version 11.2(26) P, RELEASE SOFTWAREUpgrading to a New Software Release
For general information about upgrading to a new software release, see Cisco IOS Upgrade Ordering Instructions located at:
http://www.cisco.com/warp/public/cc/pd/iosw/prodlit/957_pp.htm
Feature Set Tables
The Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Each feature set contains a specific set of Cisco IOS features.
Caution
Table 3 lists the features and feature sets supported by the Cisco AS5300 in Cisco IOS Release 11.2 P and uses the following conventions:
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Note
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Table 3 Feature Sets Supported by the Cisco AS5300
(IP/IPX/AT/DEC)Apollo Domain
No
No
Basic
AppleTalk 1 and 22
No
Basic
Basic
Banyan VINES
No
No
Basic
Concurrent routing and bridging (CRB)
Basic
Basic
Basic
DECnet IV
No
Basic
Basic
DECnet V
No
No
Basic
GRE
Basic
Basic
Basic
Integrated routing and bridging (IRB)3
Basic
Basic
Basic
IP
Basic
Basic
Basic
LAN extension host
Basic
Basic
Basic
Multiring
Basic
Basic
Basic
Novell IPX4
No
Basic
Basic
Open System Interconnect (OSI)
No
No
Basic
Source-route bridging (SRB)
No
No
Basic
Transparent and translational bridging
Basic
Basic
Basic
XNS
No
No
Basic
Combinet Packet Protocol (CPP)
Basic
Basic
Basic
Dialer profiles
Basic
Basic
Basic
Half bridge/half router for CPP and PPP
Basic
Basic
Basic
HDLC
Basic
Basic
Basic
IPXWAN 2.0
No
Basic
Basic
ISDN5
Basic
Basic
Basic
Multichassis Multilink PPP (MMP)6
Plus
Plus
Plus
PPP7
Basic
Basic
Basic
Virtual Private Dial-up Network (VPDN)
Plus
Plus
Plus
Bandwidth-on-demand
Basic
Basic
Basic
Custom and priority queuing
Basic
Basic
Basic
Dial backup
Basic
Basic
Basic
Dial-on-demand
Basic
Basic
Basic
Header, link and payload compression
Basic
Basic
Basic
Snapshot routing
Basic
Basic
Basic
Weighted fair queuing
Basic
Basic
Basic
BGP
Basic
Basic
Basic
BGP48
Basic
Basic
Basic
EGP
Basic
Basic
Basic
Enhanced IGRP
Basic
Basic
Basic
Enhanced IGRP Optimizations
Basic
Basic
Basic
ES-IS
No
No
Basic
IGRP
Basic
Basic
Basic
IS-IS
No
No
Basic
Named IP Access Control List
Basic
Basic
Basic
Network Address Translation (NAT)
Plus
Plus
Plus
NHRP
Basic
Basic
Basic
On Demand Routing (ODR)
Basic
Basic
Basic
OSPF
Basic
Basic
Basic
OSPF Not-So-Stubby-Areas (NSSA)
Basic
Basic
Basic
OSPF On Demand Circuit (RFC 1793)
Basic
Basic
Basic
PIM
Basic
Basic
Basic
Policy-based routing
Basic
Basic
Basic
RIP
Basic
Basic
Basic
RIP Version 2
Basic
Basic
Basic
AURP
No
Basic
Basic
IPX RIP
No
Basic
Basic
NLSP
No
Basic
Basic
RTMP
No
Basic
Basic
SMRP
No
Basic
Basic
SRTP
No
No
Basic
Generic traffic shaping
Basic
Basic
Basic
Resource Reservation Protocol (RSVP)
Basic
Basic
Basic
HTTP Server
Basic
Basic
Basic
Modem Management
Plus
Plus
Plus
RMON events and alarms9
Basic
Basic
Basic
RMON full
Plus
Plus
Plus
SNMP
Basic
Basic
Basic
Telnet
Basic
Basic
Basic
Access lists
Basic
Basic
Basic
Access security
Basic
Basic
Basic
Extended access lists
Basic
Basic
Basic
Kerberized login
No
No
Basic
Kerberos V client support
No
No
Basic
Lock and key
Basic
Basic
Basic
MAC security for hubs
Basic
Basic
Basic
MD5 routing authentication
Basic
Basic
Basic
RADIUS
Basic
Basic
Basic
TACACS+10
Basic
Basic
Basic
APPN (optional)
No
No
No
BAN for SNA Frame Relay support
Plus
Plus
Basic
Bisync
Plus
Plus
Basic
Caching and filtering
Plus
Plus
Basic
DLSw+ 11
Plus
Plus
Basic
Downstream PU concentration (DSPU)
Plus
Plus
Basic
Native Client Interface Architecture (NCIA) Server
Plus
Plus
Basic
NetView Native Service Point
Plus
Plus
Basic
QLLC
Plus
Plus
Basic
Response Time Reporter (RTR)
Plus
Plus
Basic
SDLC integration
Plus
Plus
Basic
DLSw (RFC 1795)
Plus
Plus
Basic
SDLC transport (STUN)
Plus
Plus
Basic
SDLC-to-LAN conversion (SDLLC)
Plus
Plus
Basic
SNA and NetBIOS WAN optimization
via local acknowledgmentPlus
Plus
Basic
SRB/RSRB12
Plus
Plus
Basic
SRT
Plus
Plus
Basic
TG/COS
No
No
Basic
TN3270
No
No
Basic
LAT
No
No
Basic
Rlogin
No
No
Basic
ARAP 1.0/2.0
No
Basic
Basic
Asynchronous master interfaces
Basic
Basic
Basic
ATCP
No
Basic
Basic
CPPP
Basic
Basic
Basic
CSLIP
Basic
Basic
Basic
DHCP
Basic
Basic
Basic
IP pooling
Basic
Basic
Basic
IPX and ARAP on virtual async interfaces
No
No
Basic
IPXCP
No
Basic
Basic
MacIP
No
Basic
Basic
NASI
No
No
No
NetBEUI over PPP
No
No
No
SLIP
Basic
Basic
Basic
LAT14
No
No
Basic
Rlogin
Basic
Basic
Basic
Telnet
Basic
Basic
Basic
TN3270
No
No
Basic
Xremote
No
No
Basic
1 Enterprise is available with APPN in a separate feature set. APPN includes APPN Central Registration (CRR) and APPN over DLSw+.
2 This feature includes AppleTalk load balancing.
3 IRB supports IP, IPX, and AppleTalk; it is supported for transparent bridging, but not for SRB; it is supported on all media-type interfaces except X.25 and ISDN bridged interfaces; IRB and concurrent routing and bridging (CRB) cannot operate at the same time.
4 The Novell IPX feature includes SAP display by name, IPX Access Control List violation logging, and plain-English IPX access lists.
5 ISDN support includes calling line identification (ANI), X.25 over the B channel, ISDN subaddressing, and applicable WAN optimization features.
6 This feature is available in Plus images only.
7 PPP includes support for LAN protocols supported by the feature set, address negotiation, PAP and CHAP authentication, PPP compression, and Multilink PPP.
8 BGP4 includes soft configuration, multipath support, and prefix filtering with inbound route maps.
9 The RMON events and alarms groups are supported on all interfaces. Full RMON support is available with Plus feature sets.
10 TACACS+ Single Connection and TACACS+ SENDAUTH enhancements are supported.
11 Cisco IOS Release 11.2 introduces several DLSw+ enhancements available in Plus, Plus 40, and Plus 56 feature sets.
12 SRB/RSRB is fast switched. This enhancement is on by default, but can be disabled.
13 Terminal services are supported on access servers (with limited support on router auxiliary ports).
14 Use of LAT requires a terminal license (FR-L8-10.X= for an 8-user license or FR-L16-10.X= for a 16-user license).
New and Changed Information
The following sections list the new hardware and software features supported by the Cisco AS5300 for Cisco IOS Release 11.2 P.
New Hardware and Software Features in Cisco IOS Release 11.2(26) P
There are no new hardwareand software features supported by the Cisco AS5300 for Cisco IOS Release 11.2(26) P.
New Software Features in Cisco IOS Release 11.2(12) P through 11.2(25) P
There are no new software features supported by the Cisco AS5300 for Cisco IOS Release 11.2(12) P through Cisco IOS Release 11.2(25) P.
New Software Features in Cisco IOS Release 11.2(11) P
New Modem Management Command
A new command, show modemcap, is supported in Cisco IOS Release 11.2(11) P, but the command does not show up in the show modem help menu. The command output shows the versions of modem code in three locations: bundled with the Cisco IOS software, residing in Flash memory, and mapped to the modems.
Note
The modem code release notes are on Cisco.com and on the Documentation CD-ROM:
On Cisco.com:
Technical Documents: Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5300: Modem Information: Firmware/Portware Release Notes
On the Documentation CD-ROM:
Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5300: Modem Information: Firmware/Portware Release Notes.
New Software Features in Cisco IOS Release 11.2(10) P
Modem Pooling
Modem pooling allows service providers to define, select, and use separate pools of modems within a single access server or router to provide different dial-in services. Modem allocation is based on the dialed number identification service (DNIS) and a predetermined number of modem ports based on DNIS.
There are a number of applications for using the call setup information, including DNIS/ANI, processing incoming call requests with CallerID, and selecting services to set up "automatically" for specified calls. These uses generally fall into two categories: those requiring allocation of a specific number of modems for a specific service, and those requiring allocation of specific physical modems.
Bundled Modem Code
For Microcom modems, Cisco IOS Release 11.2(10) P and later include bundled modem code, Version 3.1.30. The modem code filename is: mcom-modem-code-3.1.30.bin.
For MICA modems, Cisco IOS Release 11.2(10) P and later are bundled with MICA portware Version 2.0.1.7.
Note
The modem code release notes are on Cisco.com and on the Documentation CD-ROM:
On Cisco.com:
Technical Documents: Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5300: Modem Information: Firmware/Portware Release Notes
On the Documentation CD-ROM:
Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5300: Modem Information: Firmware/Portware Release Notes
E1 R2 Register Signaling
There are three types of E1 R2 signaling that you can configure with the cas-group command: compelled, semi-compelled, and non-compelled. However, each country has its own E1 R2 specifications, which might follow the ITU-T Q.400-Q.490 recommendation for R2 signaling. Unique E1 R2 signaling parameters for specific countries are set by issuing the cas-custom channel command followed by the country name command.
Channelized E1 Signaling for the Cisco AS5300
In Cisco IOS Release 11.2(10) and later, the Cisco AS5300 access server now supports channel-associated signaling for channelized E1 lines, which are commonly deployed in networks in Latin America, Asia, and Europe.
After this feature is configured on a single E1 controller, up to 30 remote users can simultaneously dial in to the Cisco AS5300 through networks running the R2 protocol. Typically, all channels of a channelized E1 line are used for analog calls. Because the Cisco AS5300 has four physical E1 ports on its quad E1 Primary Rate Interface (PRI) board, up to 120 simultaneous connections can be made through the quad E1/PRI board.
Robbed Bit Signaling for the Cisco AS5300
New types of signaling provided for a channelized T1 include ground-start and loop-start support. This new signaling is set using the cas-group controller configuration command.
Quad E1 PRI for the Cisco AS5300
This new E1 PRI card has four E1 controllers, which provide physical termination for four E1 PRI lines. The Cisco AS5300's E1 PRI controllers require a clock source, which is set with the clock source command.
In addition, the quad E1 card can be software-configured for channelized or PRI operation. An additional hardware selecter switch is provided for configuration for balanced 75-ohm or unbalanced 120-ohm operation.
Important Notes
The following sections contain important notes about Cisco IOS Release 11.2 P that can apply to the Cisco AS5300.
Deferral of Cisco IOS Release 11.2(26)P1, 11.2(26)P2 and 11.2(26)P3 Images
All images in Cisco IOS Release 11.2(26)P1, 11.2(26)P2 and 11.2(26)P3 have been deferred due to the following severe defect:
CSCdw78210-Related to fixes in CSCdw65903 and outlined in
http://www.cisco.com/warp/public/707/cisco-malformed-snmp-msgs-pub.shtml.
These releases have been replaced with the following software solution, which is available on CCO:11.2(26)P4.
In order to increase network availability, Cisco recommends that you upgrade affected IOS images with the suggested replacement software images. Cisco will discontinue manufacturing shipment of affected IOS images. Any pending order will be substituted by the replacement software images.
Note
The terms and conditions that governed your rights and obligations and those of Cisco, with respect to the deferred images will apply to the replacement images.
Caveat CSCdr91706 and IOS HTTP Vulnerability
A defect in multiple releases of Cisco IOS software will cause a Cisco router or switch to halt and reload if the Cisco IOS HTTP service is enabled, browsing to http://router-ip/anytext?/ is attempted, and the enable password is supplied when requested. This defect can be exploited to produce a denial of service (DoS) attack.
The vulnerability, identified as Cisco caveat CSCdr91706, affects virtually all mainstream Cisco routers and switches running Cisco IOS software releases 12.0 through 12.1, inclusive. This is not the same defect as CSCdr36952.
The vulnerability has been corrected and Cisco is making fixed releases available for free to replace all affected Cisco IOS releases. Customers are urged to upgrade to releases that are not vulnerable to this defect as shown in detail below.
This vulnerability can only be exploited if the enable password is known or not set.
You are strongly encouraged to read the complete advisory, which is available at http://www.cisco.com/warp/public/707/ioshttpserverquery-pub.shtml.
Microcom Modems
Cisco IOS Releases 11.2(10) P through 11.2(14) P include bundled Microcom firmware Version 3.1.30. Cisco IOS Release 11.2(15) P and later include bundled firmware Version 3.3.20.
MICA Modems
Cisco IOS Releases 11.2(10) P through 11.2(15) P include bundled MICA portware Version 2.0.1.7. Cisco IOS Release 11.2(16) P and later include bundled MICA portware Version 2.3.1.0.
Caveats
Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only select severity 3 caveats are included in the caveats document.
This section only contains open and resolved caveats for the current Cisco IOS maintenance release.
All caveats in Cisco IOS Release 11.2 are also in Cisco IOS Release 11.2 P.
For information on caveats in Cisco IOS Release 11.2 P, see Caveats for Cisco IOS Release 11.2 P located on Cisco.com and the Documentation CD-ROM.
For information on caveats in Cisco IOS Release 11.2, see the caveats section in Cross-Platform Release Notes for Cisco IOS Release 11.2, which lists severity 1 and 2 caveats and select severity 3 caveats and is located on Cisco.com and the Documentation CD-ROM.
Note
Related Documentation
The following sections describe the documentation available for the Cisco AS5300. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.
Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on Cisco.com and the Documentation CD-ROM.
Use these release notes with these documents:
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Release-Specific Documents
The following documents are specific to Cisco IOS Release 11.2 and are located on Cisco.com and the Documentation CD-ROM:
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On Cisco.com:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Product Specific Release Notes for Cisco IOS Release 11.2: Cross-Platform Release Notes for Cisco IOS Release 11.2:
On the Documentation CD-ROM, click on this path:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Product Specific Release Notes for Cisco IOS Release 11.2: Cross-Platform Release Notes for Cisco IOS Release 11.2:
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Technical Documents: Product Bulletins
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On Cisco.com:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Product Specific Release Notes for Cisco IOS Release 11.2: Caveats for Release 11.2 P
On the Documentation CD-ROM:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Product Specific Release Notes for Cisco IOS Release 11.2: Caveats for Release 11.2 P
Note
Platform-Specific Documents
These documents are available for the Cisco AS5300 on Cisco.com and the Documentation CD-ROM:
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•
•
•
•
•
•
•
•
•
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On Cisco.com:
Technical Documents: Documentation Home Page: Access Servers and Access Routers: Access Servers: Cisco AS5300
On the Documentation CD-ROM:
Cisco Product Documentation: Access Servers and Access Routers: Access Servers: Cisco AS5300
Feature Modules
Feature modules describe new features supported by Cisco IOS Release 11.2 P and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.
On Cisco.com at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Feature Guide for Cisco IOS Release 11.2 P
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Feature Guide for Cisco IOS Release 11.2 P
Feature Navigator
Feature Navigator is a web-based tool that enables you to quickly determine which Cisco IOS software images support a particular set of features and which features are supported in a particular Cisco IOS image.
Feature Navigator is available 24 hours a day, 7 days a week. To access Feature Navigator, you must have an account on Cisco.com. If you have forgotten or lost your account information, e-mail the Contact Database Administration group at cdbadmin@cisco.com. If you do not have an account on Cisco.com, go to http://www.cisco.com/register and follow the directions to establish an account.
To use Feature Navigator, you must have a JavaScript-enabled web browser such as Netscape 3.0 or later, or Internet Explorer 4.0 or later. Internet Explorer 4.0 always has JavaScript enabled. To enable JavaScript for Netscape 3.x or Netscape 4.x, follow the instructions provided with the web browser. For JavaScript support and enabling instructions for other browsers, check with the browser vendor.
Feature Navigator is updated when major Cisco IOS software releases and technology releases occur. You can access Feature Navigator at the following URL:
http://www.cisco.com/go/fn
Cisco IOS Software Documentation Set
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents that are shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.
Documentation Modules
Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
On Cisco.com and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.
On Cisco.com at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Cisco IOS Release 11.2 Configuration Guide/Command References
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2: Configuration Guides and Command References
Cisco IOS Release 11.2 Documentation Set Contents
Table 4 describes the contents of the Cisco IOS Release 11.2 software documentation set, which is available in electronic form and in printed form if ordered.
Note
On Cisco.com at:
Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.2
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.2
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
The most current Cisco documentation is available on the World Wide Web at http://www.cisco.com. Translated documentation can be accessed at http://www.cisco.com/public/countries_languages.shtml.
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/cgi-bin/order/order_root.pl
•
http://www.cisco.com/go/subscription
•
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•
•
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
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