Table Of Contents
Catalyst 6500 Series Switch and Cisco 7600 Series Router Network Analysis Module Installation Note
Safety Overview
Front Panel Description
STATUS LED
SHUTDOWN Button
Specifications
Software Requirements
Hardware Requirements
Required Tools
Installing and Removing the NAM
Slot Assignments
Removing a Module
Installing a Module
Verifying the Installation
Cisco IOS Software
Catalyst Operating System Software
Related Documentation
Obtaining Documentation
Cisco.com
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco Technical Support Website
Submitting a Service Request
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Catalyst 6500 Series Switch and Cisco 7600 Series Router Network Analysis Module Installation Note
This document describes the software and hardware requirements to support the Catalyst 6500 series switch, the Catalyst 6000 series switch, and the Cisco 7600 series router NAM, and it describes how to install and remove the NAM. This document contains these sections:
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Safety Overview
•Front Panel Description
•Specifications
•Software Requirements
•Hardware Requirements
•Required Tools
•Installing and Removing the NAM
•Related Documentation
•Obtaining Documentation
•Documentation Feedback
•Obtaining Technical Assistance
•Obtaining Additional Publications and Information
Safety Overview
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Warning
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IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
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Waarschuwing
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BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.
BEWAAR DEZE INSTRUCTIES
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Varoitus
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TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.
SÄILYTÄ NÄMÄ OHJEET
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Attention
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IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS
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Warnung
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WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.
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Avvertenza
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IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI
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Advarsel
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VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.
TA VARE PÅ DISSE INSTRUKSJONENE
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Aviso
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INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.
GUARDE ESTAS INSTRUÇÕES
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¡Advertencia!
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INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.
GUARDE ESTAS INSTRUCCIONES
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Varning!
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VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.
SPARA DESSA ANVISNINGAR
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Aviso
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INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo.
GUARDE ESTAS INSTRUÇÕES
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Advarsel
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VIGTIGE SIKKERHEDSANVISNINGER
Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed.
GEM DISSE ANVISNINGER
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Front Panel Description
The NAM front panel (see Figure 1) includes a STATUS LED and a SHUTDOWN button.
Figure 1 Network Analysis Module
STATUS LED
The STATUS LED indicates the operating states of the NAM. Table 1 describes the LED operation.
Table 1 STATUS LED Description
Color
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Description
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Green
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All diagnostic tests pass. The NAM is operational.
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Red
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A diagnostic test other than an individual port test failed.
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Orange
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Indicates one of three conditions:
•The NAM is running through its startup and self-test diagnostic sequence.
•The NAM is disabled.
•The NAM is in the shutdown state.
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Off
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The NAM power is off.
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SHUTDOWN Button
Caution Do not remove the NAM from the switch until the NAM has shut down completely and the STATUS LED is orange. You risk disk corruption if you remove the NAM from the switch before the NAM completely shuts down.
To avoid corrupting the NAM hard disk, you must correctly shut down the NAM before you remove it from the chassis or disconnect the power. This shutdown procedure is normally initiated by commands entered at the supervisor engine CLI prompt or the NAM CLI prompt.
Note If disk corruption occurs, you can recover the disk by reupgrading the application image with the --install option. See the "Upgrading the NAM Application Software with Catalyst Operating System Software" section on page 4-17.
If the NAM fails to respond to these commands properly, press the SHUTDOWN button on the front panel to initiate the shutdown procedure.
The shutdown procedure may require several minutes. The STATUS LED turns off when the NAM shuts down.
Specifications
Table 2 describes the specifications for the NAM.
Table 2 WS-SVC-NAM-1 and WS-SVC-NAM-2 Specifications
Specification
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Description
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Dimensions (H x W x D)
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1.2 x 14.4 x 16 in. (3.0 x 35.6 x 40.6 cm)
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Weight
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Minimum: 3 lb (1.37 kg)
Maximum: 5 lb (2.28 kg)
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Environmental conditions:
Operating temperature
Nonoperating temperature
Humidity
Humidity—Ambient
(Noncondensing) Nonoperating and Storage
Altitude
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32 to 104×F (0 to 40×C)
-40 to 158×F (-40 to 70×C)
10 to 90%, noncondensing
5 to 95%
Sea level to 10,000 ft (3050 m)
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Software Requirements
Note Starting with maintenance image release 2.1(1), there is a single maintenance image for services modules. Refer to this URL:
http://www.cisco.com/cgi-bin/tablebuild.pl/cat6000-serv-maint
Table 3 lists the NAM software releases that are supported by Catalyst operating system software and Cisco IOS software.
Table 3 NAM Software Compatibility
Module
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Application Image
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Maintenance Image
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Catalyst Operating System Software
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Cisco IOS Software
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Supported Browsers
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WS-SVC-NAM-1
WS-SVC-NAM-2
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3.4
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1.1(1)m
2.1(1)
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Release 7.3(1) or later with Supervisor Engine 1A or 22
Release 8.2(1) or later with a WS-SUP720
Release 8.5(1) or later.
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Release 12.1(13)E3 or later with a Supervisor Engine 2 with an MSFC2
Release 12.1(19)E1 or later with a Supervisor Engine 1A with an MSFC2
Release 12.2(14)SX1 with a WS-SUP720
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Recommended — Internet Explorer 6.0 and later on Windows 2000
Netscape 7.0 or 7.1 on Windows 2000 and Solaris
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1.3.1_03, 1.4.1_02, 1.42_04
1.4.1_02 (Windows 2000) and 1.4.0_01 (Solaris)
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Hardware Requirements
Table 4 lists the NAM hardware releases that are supported by Catalyst operating system software and Cisco IOS software.
Table 4 NAM Hardware Compatibility
Module
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Catalyst Operating System Software
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Cisco IOS Software
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Platform
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WS-SVC-NAM-1
WS-SVC-NAM-2
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Supervisor Engine 1A or 2 or WS-SUP720
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Supervisor Engine 1 with an MSFC2, Supervisor Engine 2 with an MSFC2 or WS-SUP720
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Catalyst 6000 series switches, Catalyst 6500 series switches, Cisco 7600 series routers
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Required Tools
Note Before installing the NAM, you must install the Catalyst 6500 series switch chassis, the Catalyst 6000 series switch chassis, or the Cisco 7600 series router chassis, and at least one supervisor engine. For information on installing the switch chassis, refer to the chassis installation guide.
These tools are required to install the NAM in the Catalyst 6500 series switch, the Catalyst 6000 series switch, or the Cisco 7600 series routers:
•Flat-blade screwdriver
•Phillips-head screwdriver
•Wrist strap or other grounding device
•Antistatic mat or antistatic foam
Whenever you handle the NAM, always use a wrist strap or other grounding device to prevent electrostatic discharge (ESD).
Installing and Removing the NAM
Warning During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself. Statement 94
All Catalyst 6500 series switches, Catalyst 6000 series switches, and Cisco 7600 series routers support hot swapping, which allows you to install, remove, replace, and rearrange modules without turning off the system power. For more information, see the "Removing a Module" section.
Caution We recommend that you shut down the NAM before you remove the module.
When the system detects that a module has been installed or removed, the system automatically runs diagnostic tests and discovery routines, acknowledges the presence or absence of the module, and resumes system operation.
To install and use the NAM, you need to complete the following actions:
•Perform the initial installation by placing the NAM in a switch.
•At the switch CLI, session to the NAM CLI, and provide a basic configuration.
•Send a data source to the NAM (NetFlow data, switch port analyzer [SPAN] ports, VLANs, or EtherChannels).
•Configure collection types that you want to monitor (RMON, voice, application response time, and other collection monitoring as required for your network).
•Configure alarms.
•View monitored statistics and alarms, and use packet capture or decode functionality.
This section describes how to install and verify the operation of the NAM in the Catalyst 6500 series switch, the Catalyst 6000 series switch, and the Cisco 7600 series router, it and contains the following sections:
•Slot Assignments
•Removing a Module
•Installing a Module
•Verifying the Installation
Slot Assignments
The Catalyst 6006 and 6506 switch chassis have 6 slots, the Catalyst 6009 and 6509 switch chassis
have 9 slots, and the Catalyst 6513 switch chassis has 13 slots. The NAM can occupy any slot that is not occupied by a supervisor engine in the Catalyst 6500 series switch, the Catalyst 6000 series switch, or Cisco 7600 series router.
Note The Catalyst 6509-NEB switch has vertical slots numbered 1 to 9 from right to left. Install the modules with the component side facing to the right.
Make sure that you install switching-module filler plates, which are blank switching-module carriers, in the empty slots to maintain consistent airflow through the switch chassis.
Removing a Module
This section describes how to remove an existing module from a chassis slot.
Caution During this procedure, wear grounding wrist straps to avoid ESD damage to the module. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself.
Warning Invisible laser radiation may be emitted from disconnected fibers or connectors. Do not stare into beams or view directly with optical instruments. Statement 1016
To remove a supervisor engine or module from the chassis, perform these steps:
Step 1 Disconnect any network interface cables attached to the supervisor engine or module.
Note The NAM does not have any interface cable connections.
Step 2 Verify that the captive installation screws on all of the modules in the chassis are tight.
This action ensures that the space created by the removed module is maintained.
Note If the captive installation screws are loose, the electromagnetic interference (EMI) gaskets on the installed modules will push the modules toward the open slot, reducing the opening size and making it difficult to install the replacement module.
Step 3 Loosen the two captive installation screws on the supervisor engine or module.
Step 4 Depending on the orientation of the slots in the chassis (horizontal or vertical), perform one of the following sets of steps:
Horizontal slots
a. Place your thumbs on the left and right ejector levers, and simultaneously rotate the levers outward to unseat the module from the backplane connector.
b. Grasp the front edge of the module, and slide the module part of the way out of the slot. Place your other hand under the module to support the weight of the module. Do not touch the module circuitry.
Vertical slots
a. Place your thumbs on the ejector levers located at the top and bottom of the module, and simultaneously rotate the levers outward to unseat the module from the backplane connector.
b. Grasp the edges of the module, and slide the module straight out of the slot. Do not touch the module circuitry.
Step 5 Place the module on an antistatic mat or antistatic foam, or immediately reinstall it into another slot.
Step 6 If the slot is to remain empty, install a module filler plate to keep dust out of the chassis and to maintain proper airflow through the chassis.
Warning Blank faceplates (filler panels) serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards and faceplates are in place. Statement 1029
Installing a Module
This section describes how to install modules in the Catalyst 6500 series switch, the Catalyst 6000 series switch, or the Cisco 7600 series router.
Caution To prevent ESD damage, handle modules by the carrier edges only.
Caution During this procedure, wear grounding wrist straps to avoid ESD damage to the module. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself.
Warning Invisible laser radiation may be emitted from disconnected fibers or connectors. Do not stare into beams or view directly with optical instruments. Statement 1016
To install a supervisor engine or module in the chassis, perform these steps:
Step 1 Choose a slot for the supervisor engine or module.
Step 2 Verify that there is enough clearance to accommodate any interface equipment that you will connect directly to the supervisor engine or module ports. If possible, place modules between empty slots that contain only module filler plates.
Step 3 Verify that the captive installation screws are tightened on all modules installed in the chassis.
This action ensures that the EMI gaskets on all modules are fully compressed to maximize the opening space for the new module or the replacement module.
Note If the captive installation screws are loose, the EMI gaskets on the installed modules will push adjacent modules toward the open slot, reducing the opening size and making it difficult to install the replacement module.
Step 4 Remove the module filler plate by removing the two Phillips pan-head screws from the filler plate.
To remove a module, refer to the "Removing a Module" section.
Step 5 Fully open both ejector levers on the new or replacement module. (See Figure 2.)
Figure 2 Positioning the Module in a Horizontal Slot Chassis
Step 6 Depending on the orientation of the slots in the chassis (horizontal or vertical), perform one of these sets of steps:
Horizontal slots
a. Position the supervisor engine or module in the slot. (See Figure 2.) Make sure that you align the sides of the module carrier with the slot guides on each side of the slot.
b. Carefully slide the supervisor engine or module into the slot until the EMI gasket along the top edge of the module makes contact with the module in the slot above it and both ejector levers have closed to approximately 45 degrees in relation to the module faceplate. (See Figure 3.)
Figure 3 Clearing the EMI Gasket in a Horizontal Slot Chassis
c. Using the thumb and forefinger of each hand, grasp the two ejector levers, and press down to create a small (0.040 inch [1 mm]) gap between the EMI gasket on the module and the module above it. (See Figure 3.)
Caution Do not press down too hard on the levers because they can bend and get damaged.
d. While pressing down, simultaneously close the left and right ejector levers to fully seat the supervisor engine or module in the backplane connector. The ejector levers are fully closed when they are flush with the module faceplate. (See Figure 4.)
Figure 4 Ejector Lever Closure in a Horizontal Slot Chassis
Note Failure to fully seat the module in the backplane connector can result in error messages.
e. Tighten the two captive installation screws on the supervisor engine or module.
Note Make sure that the ejector levers are fully closed before tightening the captive installation screws.
Vertical slots
a. Position the supervisor engine or switching module in the slot. (See Figure 5.) Make sure that you align the sides of the switching module carrier with the slot guides on the top and bottom of the slot.
Figure 5 Positioning the Module in a Vertical Slot Chassis
b. Carefully slide the supervisor engine or module into the slot until the EMI gasket along the right edge of the module makes contact with the module in the slot adjacent to it and both ejector levers have closed to approximately 45 degrees with respect to the module faceplate. (See Figure 6.)
c. Using the thumb and forefinger of each hand, grasp the two ejector levers, and press down to create a small (0.040 inch [1 mm]) gap between the EMI gasket on the module and the module adjacent to it. (See Figure 6.)
Figure 6 Clearing the EMI Gasket in a Vertical Slot Chassis
Caution Do not press down too hard on the levers because they can bend and get damaged.
d. While pressing on the ejector levers, simultaneously close them to fully seat the supervisor engine or module in the backplane connector. The ejector levers are fully closed when they are flush with the module faceplate. (See Figure 7.)
Figure 7 Ejector Lever Closure in a Vertical Slot Chassis
e. Tighten the two captive installation screws on the module.
Note Make sure that the ejector levers are fully closed before tightening the captive installation screws.
Verifying the Installation
This section describes how to verify the NAM installation.
Cisco IOS Software
To verify that the system acknowledges the new module and has brought it online, enter the show module [mod-num | all] command.
This example shows the output of the show module command:
Mod Slot Ports Module-Type Model Sub Status
--- ---- ----- ------------------------- ------------------- --- --------
1 1 2 1000BaseX Supervisor WS-X6K-S2U-MSFC2 yes ok
15 1 1 Multilayer Switch Feature WS-F6K-MSFC2 no ok
2 2 3 Network Analysis Module WS-SVC-NAM-1 no ok
When the NAM initially boots, by default it runs a partial memory test. To perform a full memory test, enter the hw-module module slot_number reset device:partition mem-test-full command. This command is specific to Cisco IOS software and is not available in Catalyst operating system software.
A full memory test takes more time to complete than a partial memory test depending on the memory size.
You also can use the hw-module module slot_number mem-test-full command in a system that uses the Cisco IOS software. This example shows how to perform a full memory test for module 5:
Router(config)# hw-module module 5 mem-test-full
Catalyst Operating System Software
To verify that the switch acknowledges the new NAM and has brought it online, enter the show module or show port [mod/port] command.
This example shows the output of the show module command:
Console> (enable) show module
Mod Slot Ports Module-Type Model Sub Status
--- ---- ----- ------------------------- ------------------- --- --------
1 1 2 1000BaseX Supervisor WS-X6K-SUP1A-2GE yes ok
15 1 1 Multilayer Switch Feature WS-F6K-MSFC no ok
3 3 2 Network Analysis Module WS-SVC-NAM-1 no ok
5 5 48 10/100BaseTX Ethernet WS-X6248-RJ-45 no ok
When the NAM initially boots, by default it runs a partial memory test. For Catalyst operating system software, you can perform a full memory test when you enter the set boot device bootseq mod# mem-test-full command. This command is specific to Catalyst operating system software and is not available in Cisco IOS software. This example shows how to perform a full memory test:
Console (enable) set boot device cf:1 4 mem-test-full
Device BOOT variable = cf:1
Warning:Device list is not verified but still set in the boot string.
Note When specifying the boot device for the WS-SVC-NAM-1 and the WS-SVC-NAM-2, you must use hdd:1 for the application image and cf:1 for the maintenance image.
Console> (enable) show boot device 4
Device BOOT variable = cf:1
When you next reset the NAM, the full memory test runs. A full memory test takes more time to complete than a partial memory test.
This example shows how to reset the partial memory test:
Console> (enable) set boot device cf:1 4
Device BOOT variable = cf:1
Memory-test set to PARTIAL
Warning:Device list is not verified but still set in the boot string.
Console> (enable) show boot device 4
Device BOOT variable = cf:1
Memory-test set to PARTIAL
Related Documentation
•For additional FCC class compliance information, refer to the Catalyst 6500 Series Switch Regulatory Compliance and Safety Information publication.
•For additional information about the WS-SVC-NAM1 and WS-SVC-NAM-2, refer to the following:
–Catalyst 6500 Series Switch Network Analysis Module Documentation.
–Release Notes for Catalyst 6500 Series Switch and Cisco 7600 Series Router Network Analysis Module Software Release 3.3.
–Quick Start Guide for the Catalyst 6500 Series and Cisco 7600 Series Network Analysis Module
–Catalyst 6500 Series Switch and Cisco 7600 series Router Network Analysis Module Command Reference.
–User Guide for the Network Analysis Module Traffic Analyzer Release 3.3
•For additional information about the NAM Traffic Analyzer application, refer to the online help and User Guide for the Network Analysis Module NAM Traffic Analyzer Release 3.3 (available in PDF format in the online help).
•For additional information about configuring the NAM for Real Time Monitor (RTM), refer to the Configuring the Catalyst 6000 Network Analysis Module with nGenius Real-Time Monitor.
•For additional information about Catalyst 6500 series switches and command-line interface (CLI) commands, refer to the following:
–Release Notes for Catalyst 6500 Series Switch Software Release 6.x
–Catalyst 6500 Series Switch Software Configuration Guide
–Catalyst 6500 Series Switch Command Reference
•For detailed hardware configuration and maintenance procedures, refer to the Catalyst 6500 Series Switch Module Installation Guide.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).
Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://cisco.com/univercd/cc/td/doc/pcat/
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
http://www.ciscopress.com
•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/packet
•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
•World-class networking training is available from Cisco. You can view current offerings at this URL:
http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
Copyright © 2005 Cisco Systems, Inc. All rights reserved.
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