Table Of Contents
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Preface
This preface describes the objectives and organization of this document and explains how to find additional information on related products and services. This preface contains the following sections:
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Obtaining Technical Assistance
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Obtaining Additional Publications and Information
Objectives
This document describes how to install and configure the Cisco PA-5EFL Ethernet 10Base-FL port adapter (PA-5EFL[=]), hereafter referred to as PA-5EFL, which is used in the following platforms:
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Cisco 7100 series routers—consisting of the Cisco 7120 series and Cisco 7140 series
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Cisco 7200 series routers—consisting of the two-slot Cisco 7202, four-slot Cisco 7204 and Cisco 7204VXR, and the six-slot Cisco 7206 and the Cisco 7206VX
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Cisco uBR7200 series universal broadband routers—consisting of the six-slot Cisco uBR7246 and Cisco uBR7246VXR and the three-slot Cisco uBR7223
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Cisco 7301 router—consisting of a single slot, 1 RU router
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VIP2 in Cisco 7500 series and Cisco 7000 series routers with the Cisco 7000 series route switch processor (RSP7000) and 7000 series chassis interface (RSP7000CI)
Organization
This document is organized into the following chapters:
Related Documentation
Your router and the Cisco IOS software running on it contain extensive features and functionality, which are documented in the following resources:
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For Cisco IOS software:
For configuration information and support, refer to the modular configuration and modular command reference publications in the Cisco IOS software configuration documentation set that corresponds to the software release installed on your Cisco hardware.
Note
You can access Cisco IOS software configuration and hardware installation and maintenance documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
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Cisco 7100 series routers:
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For hardware installation and maintenance information, refer to the Cisco 7100 Series VPN Router Installation and Configuration Guide.
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For information on setting up a Virtual Private Network, refer to the Cisco 7100 Series VPN Configuration Guide.
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Cisco 7200 series routers:
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For port adapter hardware and memory configuration guidelines, refer to the Cisco 7200 Series Port Adapter Hardware Configuration Guidelines.
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For hardware installation and maintenance information (including the Cisco 7206 or Cisco 7206VXR as a router shelf in a Cisco AS5800 Universal Access Server), refer to the Cisco 7200 Installation and Configuration Guide and the hardware installation documents for the Cisco AS5800.
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Cisco 7200VXR routers:
For hardware installation and maintenance information, refer to the Cisco 7200VXR Installation and Configuration Guide that shipped with your Cisco 7200 VXR router.
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Cisco uBR7200 series routers:
For hardware installation and maintenance information, refer to the Cisco uBR7200 Series Hardware Installation Guide.
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Cisco 7301 router:
For hardware installation and maintenance information, refer to the Cisco 7300 Series Hardware Installation and Configuration Guide.
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VIP2 in Cisco 7000 and Cisco 7500 series routers:
For hardware installation and maintenance information, and the, refer to the following publications:
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The installation and configuration guide that shipped with your Cisco 7000 series or Cisco 7500 series router
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Second-Generation Versatile Interface Processor (VIP2) Installation and Configuration
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For international agency compliance, safety, and statutory information for WAN interfaces, see:
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Site Preparation and Safety Guide
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Regulatory Compliance and Safety Information for the Cisco 7000 Series Routers
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Regulatory Compliance and Safety Information for the Cisco 7100 Series VPN Routers
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Regulatory Compliance and Safety Information for the Cisco 7200 Series Routers
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Regulatory Compliance and Safety Information for the Cisco uBR7200 Series Universal Broadband Router
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Regulatory Compliance and Safety Information for the Cisco 7300 Series Routers
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Regulatory Compliance and Safety Information for the Cisco 7500 Series Routers
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To view Cisco documentation or obtain general information about the documentation, refer to the following sources:
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"Obtaining Documentation" section
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"Obtaining Technical Assistance" section
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Customer service at 800 553-6387 or 408 526-7208. Customer service hours are 5:00 a.m. to 6:00 p.m. Pacific time, Monday through Friday (excluding Cisco-observed holidays). You can also send e-mail to cs-rep@cisco.com.
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Cisco Information Packet that shipped with your router or switch.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco web sites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/en/US/partner/ordering/index.shtml
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Registered Cisco.com users can order the Documentation CD-ROM (Customer Order Number DOC-CONDOCCD=) through the online Subscription Store:
http://www.cisco.com/go/subscription
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Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
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Streamline business processes and improve productivity
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Resolve technical issues with online support
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Download and test software packages
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Order Cisco learning materials and merchandise
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Register for online skill assessment, training, and certification programs
To obtain customized information and service, you can self-register on Cisco.com at this URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
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Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
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Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
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Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
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Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/en/US/support/index.html
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
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Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
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Packet magazine is the Cisco monthly periodical that provides industry professionals with the latest information about the field of networking. You can access Packet magazine at this URL:
http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html
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iQ Magazine is the Cisco monthly periodical that provides business leaders and decision makers with the latest information about the networking industry. You can access iQ Magazine at this URL:
http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.html
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Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in the design, development, and operation of public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
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Training—Cisco offers world-class networking training, with current offerings in network training listed at this URL:
http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html

