Table Of Contents
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
Cisco uBR10-LCP2-MC28C Overview
Safety Information and Warnings
Electrical Equipment Guidelines
Preventing Electrostatic Discharge Damage
Statement 1071—Warning Definition
Installing a Cisco uBR10-LCP2-MC28C Cable Interface Line Card
Removing a Cable Interface Line Card from the Chassis
Installing the Cisco uBR10-LCP2-MC28C Cable Interface Line Card in the Chassis
Replacing the Cisco uBR-MC28C Line Card in the Cisco uBR10-LCP2 Adapter Card
Removing the Cisco uBR-MC28C Cable Interface Line Card from the Cisco uBR10-LCP2 Adapter Card
Installing the Cisco uBR-MC28C Cable Interface Line Card in the Cisco uBR10-LCP2 Adapter Card
Replacing the Cisco uBR10-LCP2-MC28C Cable Interface Line Card in the Chassis
Troubleshooting the Cisco uBR10-LCP2-MC28C Cable Interface Line Card
Obtaining Technical Assistance
Cisco uBR10-LCP2-MC28C Cable Interface Line Card for the Cisco uBR10012 Router
OL-4653-01
July 2003Purpose
This document provides instructions for removing and installing cable interface line cards.
Audience
This document is intended for use by a field service engineer who is familiar with Cisco products and headend cable installation procedures.
Warning
Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030
Tip
Statement numbers (Statement 1030) at the end of a Warning refer to specific warnings and their translations in the Cisco uBR10012 Regulatory Compliance and Safety Information document.
Scope
This document describes the Cisco uBR10-LCP2-MC28C cable interface line cards, how to install the card in the Cisco uBR10012 universal broadband router, and how to remove and install the Cisco MC28C in the Cisco LCP2 adapter card.
Contents
•
Cisco uBR10-LCP2-MC28C Overview
•
Safety Information and Warnings
•
Installing a Cisco uBR10-LCP2-MC28C Cable Interface Line Card
•
Replacing the Cisco uBR-MC28C Line Card in the Cisco uBR10-LCP2 Adapter Card
•
Troubleshooting the Cisco uBR10-LCP2-MC28C Cable Interface Line Card
•
Obtaining Technical Assistance
Cisco uBR10-LCP2-MC28C Overview
The Cisco uBR10-LCP2-MC28C cable interface line card is a combination of two components:
•
Cisco uBR-MC28C—Provides two downstream and eight upstream ports, divided into two domains.
•
Cisco Line Card Processor (Cisco uBR10-LCP2) adapter card—Provides the mechanical and electrical conversions necessary for the Cisco uBR-MC28C cable interface line card to fit the form factor used in the Cisco uBR10012 chassis.
Note
All installation information about the LCP adapter card also applies to the LCP2 adapter card.
Note
You must be using revision 07 of the LCP adapter card or any version of the LCP-2 card to support N+1 requirements when the card is used as a redundant or protect card. See the Proactive Upgrade Field Notice number 18301 at the following URL:
http://www-tac.cisco.com/Support_Library/field_alerts/fn18103.html.The Cisco uBR10-LCP2 adapter card and Cisco uBR-MC28C cable interface line card are mechanically connected to each other using brackets and power connectors. The two cards are inserted into and removed as a single logical and physical unit.
The Cisco uBR10-LCP2 adapts the Cisco uBR-MC28C cable interface line card to the form factor of the Cisco uBR10012 chassis and provides:
•
Proper voltage conversion for the card and chassis
•
Boot code required to use the Cisco uBR-MC28C cable interface line card
•
SDRAM for buffering packets as they are transferred between the card and PRE1 (or PRE)
The Cisco uBR10-LCP2-MC28C cable interface line card supports Online Insertion and Removal (OIR). OIR uses the MAC address assigned to the Cisco uBR10-LCP2, allowing you to replace a Cisco uBR-MC28C on a Cisco uBR10-LCP2 adapter card without losing any configuration information.
Note
Do not attempt to separate or remove the Cisco uBR-MC28C cable interface line card from the Cisco uBR10-LCP2 adapter card while it is inserted in the Cisco uBR10012 chassis. Remove the card from the chassis as a unit and then separate them on a lab bench or other area that protects against ESD damage.
Figure 1 shows the Cisco uBR10-LCP2 adapter card with the Cisco uBR-MC28C cable interface line card installed.
Figure 1 Cisco uBR10-LCP2 Adapter Card and Cisco uBR-MC28C Cable Interface Line Card
The Cisco uBR10-LCP2-MC28C cable interface line cards, together with external IF-to-RF upconverters, serve as the RF interface between the cable headend and DOCSIS-based cable modems and set-top boxes (STBs). The cable interface line card supports 6-MHz National Television Systems Committee (NTSC) channel operation, using standard (STD), Harmonic Related Carrier (HRC), or Incremental Related Carrier (IRC) frequency plans conforming to EIA-S542. The card also supports downstream channels in the 54 to 860 MHz range with upstream ranges of 5 to 42 MHz.
The two downstream ports and eight upstream ports support the modulations shown in Table 1Table 1Table 1Table 1:
Table 1 Cisco uBR10-LCP2-MC28C Cable Interface Line Card Specifications
Cable Interface Line Card Downstream Modulation Upstream Modulation OutputuBR10-LCP2-MC28C1
64 QAM, 256 QAM
QPSK, 16 QAM
42 dBmV +/- 2 dB
1 The Cisco uBR10-LCP2-MC28C and Cisco uBR-MC28C cards support industry-standard F-connectors for the coaxial cable connections.
The default modulations are:
•
64 Quatrature Amplitude Modulations (QAM) for downstream
•
Quadrature Amplitude Phase-Shift Keying (QPSK) for upstream
The Cisco uBR10-LCP2-MC28C line card is configured identically to the Cisco uBR-MC28C line card. For configuration information, refer to Configuring the Cisco uBR-MC28C Cable Modem Card, available on the documentation CD-ROM and Cisco.com at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_r_sw/flmc28.htm.
Figure 2 shows the chassis slot numbering for the cable interface line cards.
Figure 2 Cisco uBR10012 Router Chassis Slot Numbering
Physical Description
Figure 3 shows the cable interface line card and adapter card as a unit. Note the location of the ejectors used to separate the line card from the adapter card.
Figure 3 Cisco uBR10-LCP2-MC28C Cable Interface Line Card Components
Figure 4 shows the front panel for the Cisco uBR10-LCP2-MC28C cable interface line card.
Figure 4 Cisco uBR10-LCP2-MC28C Front Panel
The cable interface card has two downstream ports and eight upstream ports. Each downstream port is associated with four upstream ports in a DOCSIS domain. Each domain runs independently of the other. The Cisco uBR10-LCP2-MC28C cable interface line card uses a color-coded label to identify and group the two downstream domains (DS0 and DS1). Their corresponding upstream ports are labeled U0 through U3.
The Cisco uBR10-LCP2 adapter card has its own set of status LEDs on top of the front panel. Table 2 describes the LCP2 card LEDs and their function.
The Cisco uBR-MC28C cable interface line card has its own set of LEDs. Table 3 describes the LEDs and their functions:
Technical Specifications
Table 4 lists the specifications for the Cisco uBR10-LCP2-MC28C cable interface line card
Table 4 Cisco uBR10-LCP2-MC28C Cable Interface Line Card Specifications
Description SpecificationsProduct order numbers
•
UBR10-LCP2
UBR10-LCP2=•
UBR-MC28C, (F-connector version)
UBR-MC28C= (F-connector version)•
UBR10-LCP2-MC28C, (F-connector version)
UBR10-LCP2-MC28C= (F-connector version)•
UBR10-MC-Covers=
Memory
•
UBR10-LCP, rev 06 and before—64 MB
•
UBR10-LCP, rev 07 and later—256 MB
•
UBR10-LCP2—256 MB
Card dimensions (overall)
•
Height: 21.25 in (53.96 cm)
•
Width: 1.4 in. (3.56 cm)
•
Depth: 16.5 in. (41.91 cm)
Weight
12 lb. (5.44kg)
Power consumption
110 Watts (375.59 btu1 )
MTBF
229,494 hours
Temperature range
•
Operating: 41×F to 104×F (5×C to 40×C)
•
Storage: -40×F to 158×F (-40×C to 70×C)
Relative humidity
•
Operating: 5% to 85%
•
Storage: 5% to 95%
Operating altitude
-197 ft. to 13,123 ft. (-60 m to 4000 m)
1 British Thermal Units
Safety Information and Warnings
Following are safety guidelines that you should follow when working with any equipment that connects to electrical power.
Electrical Equipment Guidelines
Follow these basic guidelines when working with any electrical equipment:
•
Before beginning any procedures requiring access to the chassis interior, locate the emergency power-off switch for the room in which you are working.
•
Disconnect all power and external cables before moving a chassis.
•
Do not work alone when potentially hazardous conditions exist.
•
Never assume that power has been disconnected from a circuit; always check.
•
Do not perform any action that creates a potential hazard to people or makes the equipment unsafe.
•
Carefully examine your work area for possible hazards such as moist floors, ungrounded power extension cables, and missing safety grounds.
Preventing Electrostatic Discharge Damage
Electrostatic discharge (ESD) damage, which occurs when electronic cards or components are improperly handled, can result in complete or intermittent failures. The AC-input power shelf and its AC power modules contain a printed circuit card that is fixed in a metal carrier. Electromagnetic interference (EMI) shielding and connectors are integral components of the carrier. Although the metal carrier helps to protect the cards from ESD, use an antistatic strap each time you handle the modules.
Following are guidelines for preventing ESD damage:
•
Always use an ESD-preventive wrist or ankle strap and ensure that it makes good skin contact. Before removing a card from the chassis, connect the equipment end of the strap to a bare metal, unpainted surface on the chassis or rack-mount.
•
Handle components by the carrier edges only; avoid touching the card components or any connector pins.
•
When removing a module, place it on an antistatic surface or in a static-shielding bag. If the module will be returned to the factory, immediately place it in a static-shielding bag.
•
Avoid contact between the modules and clothing. The wrist strap protects the card from ESD voltages on the body only; ESD voltages on clothing can still cause damage.
CautionFor safety, periodically check the resistance value of the antistatic strap. The measurement should be between 1 and 10 megohms.
Statement 1071—Warning Definition
Installing a Cisco uBR10-LCP2-MC28C Cable Interface Line Card
Tools and Parts Required
To remove and replace an individual cable interface line card you need the following tools and parts:
•
Replacement cable interface line card (order number UBR10-LCP2-MC28C=.
•
ESD-preventive wrist strap.
•
Anti-static surface or anti-static bag.
•
Blank line card cover (order number UBR10-MC-Covers=) if you are not replacing the card with another card.
Note
For proper cooling and airflow, you must always install a blank cable interface line card cover in a blank line card slot. The product order number for the blank cable interface line card cover is UBR10-MC-Cover=.
Unpacking and Preparing
Tip
Make sure that you are using the ESD-preventive wrist strap.
Step 1
Open the shipping carton by cutting the packing tape along the flaps on the top of the box.
Step 2
Remove the cable interface line card.
Step 3
Place the cable interface line card on an anti-static surface or place it in an anti-static bag.
Removing a Cable Interface Line Card from the Chassis
Use the following procedure to remove the Cisco uBR10-LCP2-MC28C cable interface line card from the Cisco uBR10012 router chassis.
To prevent alarms from activating, you must administratively shut down a cable interface line card before hot swapping it. Refer to "Shutting Down and Restarting the Interface" in the Cisco uBR10012 Software Configuration Guide at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/index.htm
See the release notes at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ub10krns/index.htm
Otherwise, inform the network administrator that this portion of the network will be temporarily interrupted. If the maintenance LED is on, you can remove the cable interface line card without affecting system operations.
Step 1
Attach an antistatic wrist strap to your wrist and to a bare metal, unpainted surface on the chassis or frame.
Step 2
Face the back of the Cisco uBR10012 chassis. Clear enough interface and power cables to allow sufficient space to work.
Step 3
If installing a new cable interface line card in a blank slot, remove the blank slot cover and discard it. Otherwise, disconnect all coaxial cables from the cable interface line card being replaced or removed.
Step 4
Unscrew the top and bottom captive screws on the cable interface line card (Figure 5).
Figure 5 Locating the Captive Screws on the Cisco uBR10-LCP2-MC28C Cable Interface Line Card
Step 5
Simultaneously pivot both ejector levers away from each other to disengage the cable interface line card from the backplane (Figure 6).
Figure 6 Opening the Ejector Levers
Step 6
Slide the cable interface line card out of the slot and place it on an antistatic surface or in an antistatic bag (Figure 7).
CautionFor proper cooling and airflow, you must always install a blank cable interface line card cover in a blank line card slot if you are not replacing the card.
Step 7
If you are installing a new or replacement cable interface line card, continue to the next procedure Installing the Cisco uBR10-LCP2-MC28C Cable Interface Line Card in the Chassis. Otherwise, install a blank cover over the slot and screw down its captive screws to conclude this procedure.
Figure 7 Removing the Cable Interface Line Card
Installing the Cisco uBR10-LCP2-MC28C Cable Interface Line Card in the Chassis
CautionMake sure that you are using the ESD-preventive wrist strap.
Step 1
Grasp the faceplate of the new cable interface line card with one hand and place your other hand under the card carrier (to support the weight of the card) and position the card in front of the card cage slot.
Step 2
Verify the ejector levers are perpendicular to the faceplate. See Figure 6.
Step 3
Carefully align the upper and lower edges of the cable interface line card with the upper and lower guides in the chassis
Step 4
Slide the cable interface line card into the slot until you can feel it begin to seat in the backplane connectors (Figure 8).
Figure 8 Inserting the Cable Interface Line Card
Step 5
To firmly seat the card in the backplane, simultaneously pivot both ejector levers toward each other until they are parallel to the faceplate (Figure 9).
Figure 9 Closing the Ejector Levers
Step 6
Secure the cable interface line card in the chassis by tightening the top and bottom captive screws (see Figure 5).
CautionTo ensure that there is adequate space for additional cable interface line cards, always tighten the captive screws on each newly installed cable interface line card before you insert any additional cards. These screws prevent accidental removal and provide proper grounding for electromagnetic interference (EMI) shielding.
Connecting the Cables
When fully inserted, the cable interface line card cycles through its power-on self-test. The Power LED turns on (green) and the Status LED turns on (yellow). If the card is operating correctly, the Status LED turns green. If these LED do not operate as described, refer to
Troubleshooting the Cisco uBR10-LCP2-MC28C Cable Interface Line Card and the Cisco uBR10012 Universal Broadband Router Hardware Installation Guide at the following URL:http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/index.htm
Note
It is not necessary to configure the cable interface line card if you are installing a replacement card in the identical slot. The system automatically downloads the necessary configuration information from the PRE1.
Step 1
Connect all downstream and upstream coaxial cables to the cable interface line card.
Step 2
Configure the cable interface line card if necessary.
For information about configuring the cable interface line card, refer to the Cisco uBR10012 Software Configuration Guide at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/index.htm
For configuration information, refer to Configuring the Cisco uBR-MC28C Cable Modem Card, available on the documentation CD-ROM and Cisco.com at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_r_sw/flmc28.htm.
Replacing the Cisco uBR-MC28C Line Card in the Cisco uBR10-LCP2 Adapter Card
The following section describes how to remove and replace an uBR-MC28C cable interface line card in a Cisco uBR10-LCP2 adapter card.
Note
Do not attempt to separate or remove the Cisco uBR-MC28C cable interface line card from the LCP2 adapter card while the combined cards are inserted in the chassis. The cards must be removed as a unit and then separated on a lab bench or other area that protects against ESD damage.
To prevent alarms from activating, you must administratively shut down a cable interface line card before hot swapping the card. Refer to "Shutting Down and Restarting the Interface" in the Cisco uBR10012 Software Configuration Guide at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/index.htm
See the release notes at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ub10krns/index.htm
Otherwise, inform the network administrator that this portion of the network will be temporarily interrupted. If the maintenance LED is on, you can remove the cable interface line card without affecting systems operations.
Removing the Cisco uBR-MC28C Cable Interface Line Card from the Cisco uBR10-LCP2 Adapter Card
CautionVerify that you have attached an ESD-preventive wrist strap and are using an appropriate antistatic surface work space (see the "Preventing Electrostatic Discharge Damage" section).
Step 1
Remove the Cisco uBR10-LCP2-MC28C cable interface line card from the chassis (see Installing a Cisco uBR10-LCP2-MC28C Cable Interface Line Card).
Step 2
Place the cable interface line card on an anti-static surface. The component side should be facing up
(see Figure 10).Figure 10 Removing the Nuts and Washers
Step 3
Loosen and remove the two sets of retaining nuts and washers from the L-brackets on the cable interface line card and set the nuts and washer aside.
Step 4
Loosen the two captive screws on the cable interface line card.
Figure 11 Ejecting the Cable Interface Line Card from the Cisco uBR10-LCP2 Adapter Card
Step 5
To disengage the Cisco uBR-MC28C cable interface line card from the Cisco uBR10-LCP2 adapter card, simultaneously grip the ejector levers and the ejector tabs with your thumb and index finger.
Step 6
Press the ejector levers back against the ejector tab. The card snaps loose from the adapter card.
Step 7
Pull the cable interface line card straight out of the Cisco uBR10-LCP2 adapter card with the handle. See Figure 12.
Figure 12 Removing the Cisco uBR-MC28C Cable Interface Line Card from the Cisco uBR10-LCP2 Adapter Card
Step 8
Place the removed Cisco uBR-MC28C cable interface line card aside on an anti-static surface.
Installing the Cisco uBR-MC28C Cable Interface Line Card in the Cisco uBR10-LCP2 Adapter Card
Tip
Make sure that you are using the ESD-preventive wrist strap.
Step 1
Align the cable interface line card with the guide rails on the Cisco uBR10-LCP2 adapter card. Ensure that the bottom of the cable interface line card is flush with the bottom of the LCP2 adapter card.
Step 2
Slide the new cable interface line card into the adapter card slowly, making sure that the card is sliding under the spring guides and into the guides (see Figure 3).
Step 3
Verify that the power connectors are aligned with those on the adapter card.
Step 4
Make sure that the screws on the adapter card brackets slide cleanly into the holes in the L-brackets.
Step 5
Continue pushing on the front of the card until the connectors on the card are firmly seated in the connectors on the adapter card. The ejector levers on each side of the card snap into place when the card is fully inserted.
Note
These brackets help align the adapter card and Cisco uBR-MC28C cable interface line card connectors and hold the Cisco uBR-MC28C cable interface line card in place.
Step 6
Tighten the captive screws on the Cisco uBR-MC28C cable interface line card to secure it to the Cisco uBR10-LCP2 adapter card.
Step 7
Replace the retaining washers and retaining nuts on the L-brackets (see Figure 11). Make sure they are finger-tight and then turn them a half-turn with a wrench to secure them and the Cisco uBR-MC28C cable interface line card.
Replacing the Cisco uBR10-LCP2-MC28C Cable Interface Line Card in the Chassis
Tip
Make sure that you are using the ESD-preventive wrist strap.
Step 1
Grasp the faceplate of the new cable interface line card with one hand and place your other hand under the card carrier (to support the weight of the card) and position the card in front of the card cage slot.
Step 2
Carefully align the upper and lower edges of the cable interface line card with the upper and lower guides in the chassis, and slide the card into the slot until you can feel it begin to seat in the backplane connectors (Figure 8).
Step 3
Simultaneously pivot both ejector levers toward each other (until they are parallel to the faceplate) to firmly seat the card in the backplane (Figure 9).
Step 4
Secure the cable interface line card in the chassis by tightening the top and bottom captive screws (see Figure 5).
CautionTo ensure that there is adequate space for additional cable interface line cards, always tighten the captive screws on each newly installed card before you insert any additional cards. These screws prevent accidental removal and provide proper grounding for electromagnetic interference (EMI) shielding.
Connecting the Cables
When fully inserted, the cable interface line card cycles through its power-on self-test. The Power LED is on (green) and the Status LED turns yellow. If the card is operating correctly, the Status LED then turns green. If these LED do not operate as described, refer to the Cisco uBR10012 Universal Broadband Router Hardware Installation Guide at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/hig/index.htm
Tip
It is not necessary to configure the cable interface line card if you are installing a replacement card in the identical slot. The system automatically downloads the necessary configuration information from the PRE1.
Step 1
Connect all downstream and upstream coaxial cables to the cable interface line card.
Step 2
Configure the cable interface line card if necessary.
For information about configuring the cable interface line card, refer to the Cisco uBR10012 Software Configuration Guide at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/scg/index.htm
See the release notes at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ub10krns/index.htm
Troubleshooting the Cisco uBR10-LCP2-MC28C Cable Interface Line Card
Check the following to help isolate a problem with a card:
Step 1
Are all enabled LEDs on?
If yes, the system is operational.
Step 2
Are any enabled LEDs off?
a.
If the enabled LED on a cable interface line card is off, first verify that the card has been enabled and configured for operations. The enabled LED remains off when a card has not been configured and enabled.
b.
If a port has been enabled but its corresponding enabled LED is still off, check to see if the cable interface line card has pulled away from the router. Reseat the cable interface line card in its slot (you do not have to turn off the system power when removing or replacing card). After the system re-initializes the interfaces, the enabled LED on the cable interface line card should go on.
c.
If the enabled LED remains off after the above checks, it is likely that the system has detected a processor hardware failure. Contact a service representative for instructions.
Related Documentation
For more information see the following:
•
Cisco uBR10012 Universal Broadband Router Hardware Installation Guide
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/hig/index.htm
•
Cisco uBR10-LCP2-MC16C/MC16E Cable Interface Card for the Cisco uBR10012 Router
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/frus/ublcp_16.htm
•
Cisco uBR10012 Universal Broadband Router Software Configuration Guide
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/scg/index.htm
•
Cisco uBR10012 Router Software Features
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/ub10ksw/index.htm
•
Cisco uBR10000 Series Universal Broadband Router Release Notes
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ub10krns/index.htm
•
Cisco CMTS Feature Guide
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_rout/cmtsfg/index.htm
•
Installing a Cisco uBR10-LCP2-MCXX Cable Interface Line Card Quick Start Guide
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/index.htm
•
Cisco uBR7200 Series Software Features
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_rout/ub7200sw/index.htm
•
Configuring the Cisco uBR-MC28C Cable Modem Card
http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_r_sw/flmc28.htm
•
For more Cisco cable products information, go to the following URL:
http://www.cisco.com/warp/public/44/jump/cable.shtml
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All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the Related Documentation section.
Copyright © 2002, Cisco Systems, Inc.
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