Table Of Contents
Admin User Roles
Explanation of Roles
Admin User Roles
This appendix describes the Cisco Application Performance Assurance (APA) administrative user roles.
Explanation of Roles
The following table lists the activities that are allowed to each of the Admin User Roles.
Table A-1 Admin User Roles
Role
|
Jobs
|
Workflows
|
Access-Level
|
IT Administrator
|
1.  Keeps network running
|
1. Adding/ removing NME-APA devices on site 2. Initial installation and configuration
2. Initial configuration of protocols, services and policies
3. Further configuration of protocols, services and policies
4. Report configuration
5. Reporting data retrieval and generation the reports
6. Using and interpretation of the real-time monitoring results
7. Weekly adjustment and reviewing the policies
8. Fault management
9. Capacity/performance management (based on statistics)
10. Local upgrades
11. Local backups
12. Sets up new users consuming services - User management
|
15
|
IT Manager
|
1. Identifies policies
2. Deployment schedules and targets
3. Runs reports on a regular basis
4. Organizational responsibility
5. Owner of the master password
|
1. Defines reports
2. Customizes reports
3. Runs reports
4. Sets up password structure
5. Network architecture. Spots trends re: capacity and responds to network needs.
|
15
|
IT Technician
|
1. Manage the fault components
2. Runs reports
|
1. Runs reports
2. Distributes reports as appropriate
3. Views and investigates alarms and statistics
4. Low level alarm resolution
5. Uses real-time monitoring
6. Initiate trouble tickets
7. Escalates severe alarms
8. Collates local information
|
5
|
Service Admin
|
1. Sole role is to prepare devices for managed service rollout
|
1. Central staging- setup and configuration of initial policies
|
15
|
Field Engineer
|
1. Manages customer installations and configurations onsite
|
1. Uploads configuration files to APA Device Console
2. Modifies policy configurations as required
3. Sets up initial report templates
4. Installs the pre-configured module into the router and runs initial diagnostics
5. Ensures ability to integrate into central NMS
6. Sets up password structure onsite
7. Performs final test, perhaps provides initial usage training
|
10
|
Service Manager
|
1. Identifies policies
2. Deployment schedules and targets
3. Runs reports on a regular basis
4. Organizational responsibility
5. Owner of the master password
|
1. Defines reports
2. Customizes reports
3. Runs reports
4. Sets up password structure
5. Network architecture. Spots capacity trends and responds to network needs
|
15
|
