Table Of Contents

About this Guide

About this Guide

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Revised: August 15, 2007, OL-14497-01

This document is a guide to the installation and use of the Network Module Enhanced-Application Performance Assurance (NME-APA) Device Console.

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Note The guide assumes a basic familiarity with the telecommunications equipment and installation procedures, the NME-APA and ISR platforms, and their related components.

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This guide is intended for the system administrator and the networking or computer technician who is responsible for the on-site installation and configuration of the NME-APA Device Console.

This introduction provides information about the following topics:

•Document Revision History

•Organization

•Related Publications

•Conventions

•Obtaining Documentation

•Obtaining Technical Assistance

Document Revision History

Cisco Service Control Release	Part Number	Publication Date
Release 1.0.0	OL-14497-01	August, 2007

Description of Changes

•This is the first version of this installation guide.

Organization

The major sections of this guide are as follows:

Table 1

Chapter	Title	Description
Chapter 1	Installation, page 1-1	Describes the installation package and the install and uninstall procedures.
Chapter 2	Getting Started, page 2-1	Describes the initial login to the Console.

Related Publications

Use this Cisco SCMS Subscriber Manager User Guide in conjunction with the following Cisco documentation:

•Cisco NME-APA User Guide

•Cisco NME-APA Device Console User Guide

Conventions

This document uses the following conventions:

Table 2

Convention	Description
boldface font	Commands and keywords are in boldface .
italic font	Arguments for which you supply values are in italics .
[ ]	Elements in square brackets are optional.
{x | y | z}	Alternative keywords are grouped in braces and separated by vertical bars.
[x | y | z]	Optional alternative keywords are grouped in brackets and separated by vertical bars.
string	A nonquoted set of characters. Do not use quotation marks around the string, or the string will include the quotation marks.
screen font	Terminal sessions and information that the system displays are in screen font.
boldface screen font	Information you must enter is in boldface screen font.
italic screen font	Arguments for which you supply values are in italic screenfont.
<>	Nonprinting characters, such as passwords, are in angle brackets.
[ ]	Default responses to system prompts are in square brackets.
!, #	An exclamation point (!) or a pound sign (#) at the beginning of a line of code indicates a comment line.

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Note Means reader take note . Notes contain helpful suggestions or references to materials not covered in this manual.

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Means reader be careful . In this situation, you might do something that could result in equipment damage or loss of data.

Means reader be warned . In this situation, you might do something that could result in bodily injury.

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

•http://www.cisco.com

•http://www-china.cisco.com

•http://www-europe.cisco.com

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package that ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

•Registered Cisco Direct Customers can order Cisco Product documentation from the networking Products MarketPlace:

http://www.cisco.com/public/ordsum.html

•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/pcgi-bin/marketplace/welcome.pl

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedbackin the toolbar and select Documentation. After you complete the form, click Submitto send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document,or write to the following address:

Attn Document Resource Connection

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at any time, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to http://www.cisco.com.

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website http://www.cisco.com/tac.

P3 and P4 level problems are defined as follows:

•P3—Your network is degraded. Network functionality is noticeably impaired, but most business operations continue.

•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to http://tools.cisco.com/RPF/register/register.do.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at http://www.cisco.com/tac/caseopen.

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.

P1 and P2 level problems are defined as follows:

•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.