Table Of Contents
Preface
Preface
This preface describes who should read the Cisco Network Module Enhanced Application Performance Assurance MIB Reference Guide , how it is organized, its document conventions, and how to obtain documentation and technical assistance.
This guide provides information about managing the Network Enhanced Module for Application Performance Assurance (NME-APA). It is intended for the administrators and engineers who are responsible for daily operation of the NME-APA.
Document Revision History
NME-APA Release
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Part Number
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Publication Date
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Release 1.0
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OL-14499-01
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August, 2007
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Organization
The major sections of this guide are as follows:
Related Publications
Your NME-APA device and the software running on it contain extensive features and functionality, which are documented in the following resources:
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For information on installing the Device Console, refer to the Cisco Application Performance Assurance Device Console Installation Guide .
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For information on using the Device Console, refer to the Cisco Application Performance Assurance Device Console User Guide .
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For initial installation and startup information, refer to the Cisco Network Module Enhanced Application Performance Assurance User Guide .
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For troubleshooting information, refer to the Cisco Application Performance Assurance Troubleshooting Guide .
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Cisco CLI software, refer to the Cisco Application Performance Assurance CLI Reference Guide
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For international agency compliance, safety, and statutory information for wide-area network (WAN) interfaces for the NME-APA device, refer to the Regulatory Compliance and Safety Information for Cisco Network Enhanced Module Application Performance Assurance (NME-APA).
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For installation of the APA Device Console, refer to the Cisco Application Performance Assurance Device Console Installation Guide
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To view Cisco documentation or obtain general information about the documentation, refer to Obtaining Documentation .
Conventions
This document uses the following conventions:
Table 1-2
Convention
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Description
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boldface font
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Commands and keywords are in boldface .
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italic font
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Arguments for which you supply values are in italics .
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[ ]
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Elements in square brackets are optional.
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{x | y | z}
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Alternative keywords are grouped in braces and separated by vertical bars.
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[x | y | z]
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Optional alternative keywords are grouped in brackets and separated by vertical bars.
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string
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A nonquoted set of characters. Do not use quotation marks around the string, or the string will include the quotation marks.
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screen font
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Terminal sessions and information that the system displays are in screen font.
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boldface screen font
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Information you must enter is in boldface screen font.
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italic screen font
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Arguments for which you supply values are in italic screenfont.
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<>
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Nonprinting characters, such as passwords, are in angle brackets.
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[ ]
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Default responses to system prompts are in square brackets.
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!, #
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An exclamation point (!) or a pound sign (#) at the beginning of a line of code indicates a comment line.
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Note
Means reader take note . Notes contain helpful suggestions or references to materials not covered in this manual.
Means reader be careful . In this situation, you might do something that could result in equipment damage or loss of data.
Means reader be warned . In this situation, you might do something that could result in bodily injury.
Obtaining Documentation
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
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http://www.cisco.com
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http://www-china.cisco.com
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http://www-europe.cisco.com
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package that ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•
Registered Cisco Direct Customers can order Cisco Product documentation from the networking Products MarketPlace:
http://www.cisco.com/public/ordsum.html
•
Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/pcgi-bin/marketplace/welcome.pl
•
Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation . After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.comas a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at any time, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to http://www.cisco.com.
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website http://www.cisco.com/tac.
P3 and P4 level problems are defined as follows:
•
P3—Your network is degraded. Network functionality is noticeably impaired, but most business operations continue.
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P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to http://tools.cisco.com/RPF/register/register.do.
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at http://www.cisco.com/tac/caseopen.
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
P1 and P2 level problems are defined as follows:
•
P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
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P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.