Table Of Contents
Admin User Roles
Explanation of Roles
Mapping User Roles to APA Features
Admin User Roles
This appendix describes the Cisco Application Performance Assurance (APA) administrative user roles.
Explanation of Roles
Table A-1 lists the activities that are allowed to each of the Admin User Roles.
Table A-1 Admin User Roles
Role
|
Jobs
|
Workflows
|
Access-Level
|
IT Administrator
|
1.  Keeps network running
|
1. Adding and removing NME-APA devices on site 2. Initial installation and configuration
2. Initial configuration of protocols, services and policies
3. Further configuration of protocols, services and policies
4. Report configuration
5. Reporting data retrieval and generation the reports
6. Using and interpretation of the real-time monitoring results
7. Weekly adjustment and reviewing the policies
8. Fault management
9. Capacity and performance management (based on statistics)
10. Local upgrades
11. Local backups
12. Sets up new users consuming services - User management
|
15
|
IT Manager
|
1. Identifies policies
2. Deployment schedules and targets
3. Runs reports on a regular basis
4. Organizational responsibility
5. Owner of the master password
|
1. Defines reports
2. Customizes reports
3. Runs reports
4. Sets up password structure
5. Network architecture. Spots trends regarding capacity and responds to network needs.
|
15
|
IT Technician
|
1. Manage the fault components
2. Runs reports
|
1. Runs reports
2. Distributes reports as appropriate
3. Views and investigates alarms and statistics
4. Low level alarm resolution
5. Uses real-time monitoring
6. Initiates trouble tickets
7. Escalates severe alarms
8. Collates local information
|
5
|
Service Admin
|
1. Sole role is to prepare devices for managed service rollout
|
1. Central staging- setup and configuration of initial policies
|
15
|
Field Engineer
|
1. Manages customer installations and configurations onsite
|
1. Uploads configuration files to APA Device Console
2. Modifies policy configurations as required
3. Sets up initial report templates
4. Installs the pre-configured module into the router and runs initial diagnostics
5. Ensures ability to integrate into central NMS
6. Sets up password structure onsite
7. Performs final test, perhaps provides initial usage training
|
10
|
Service Manager
|
1. Identifies policies
2. Deployment schedules and targets
3. Runs reports on a regular basis
4. Organizational responsibility
5. Owner of the master password
|
1. Defines reports
2. Customizes reports
3. Runs reports
4. Sets up password structure
5. Network architecture. Spots capacity trends and responds to network needs
|
15
|
Mapping User Roles to APA Features
Table A-2 shows which users have access to which APADC features. A "Y" indicates that the user has access to that feature.
Table A-2 Features Supported Per User Type
APADC Path and Feature
|
IT Admin
|
IT Manager
|
IT Technician
|
Service Admin
|
Service Manager
|
Field Engineer
|
Dashboard
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Device Management > Configuration
|
Retrieve
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Export
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Import
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Apply
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Basic tab
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Time tab
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Device Management > Configuration > SNMP tab
|
Add trap manager
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Edit trap manager
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Delete trap manager
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Device Management > Configuration > Security tab
|
Add device use
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Edit device user
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Delete device user
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Change enable password
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Save changes
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Cancel changes
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Apply changes
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Device Management > Installation
|
Read
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Apply changes
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Traffic Management
|
Retrieve
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Export
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Import
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Apply
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Traffic Management > Applications > Classes
|
View classes
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Add classes
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Edit classes
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Delete classes
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
View class elements
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Add class elements
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Edit class elements
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Delete class elements
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Traffic Management > Applications > Signatures
|
View signatures
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Traffic Management > Applications > Protocols
|
View protocols
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Add protocols
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Edit protocols
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Delete protocols
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
View protocol elements
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Add protocol elements
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Delete protocol elements
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Traffic Management > Applications > Zones
|
View zones
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Add zones
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Edit zones
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Delete zones
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
View zone elements
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Add zone elements
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Delete zone elements
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Traffic Management > Applications > Flavors
|
View flavors
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Add flavors
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Edit flavors
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Delete flavors
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Traffic Management > Monitoring
|
View usage RDRs
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Modify usage RDRs
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
View transaction RDRs
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Modify transaction RDRs
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
View real-time user RDRs
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Modify real-time user RDRs
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
View transaction usage RDRs
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Modify transaction usage RDRs
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Traffic Management > Policies
|
Global Filtering
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Global Policy
|
N
|
Y
|
N
|
Y
|
Y
|
N
|
Traffic Management > Policies > User Policies
|
View user policies
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Add user policies
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Edit user policies
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Delete user policies
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
View sub user policies
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Add sub user policies
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Edit sub user policies
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Delete sub user policies
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
View user policy rules
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Add user policy rules
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Edit user policy rules
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Delete user policy rules
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Traffic Management > Global Settings
|
View system mode
|
Y
|
Y
|
Y
|
Y
|
Y
|
Y
|
Modify system mode
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Global calendars
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
ToS Marking
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
Redirection URLs
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
User Management > Provisioning > Users
|
View all users
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Add user
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Edit user
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Delete user
|
N
|
Y
|
N
|
N
|
Y
|
N
|
User Management > Provisioning > Groups
|
View all groups
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Add group
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Edit group
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Delete group
|
N
|
Y
|
N
|
N
|
Y
|
N
|
User Management > Monitoring
|
Y
|
Y
|
N
|
Y
|
Y
|
N
|
User Management > Provisioning
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Reporting > Data Retrieval
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Reporting > Running Reports
|
Y
|
Y
|
Y
|
Y
|
Y
|
N
|
Admin > Admin User Management
|
View all users
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Add user
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Edit user
|
N
|
Y
|
N
|
N
|
Y
|
N
|
Delete user
|
N
|
Y
|
N
|
N
|
Y
|
N
|
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