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Cisco IP/TV Software

Release Notes for Cisco IP/TV Broadcast Server and Viewer Software, Release 5.2.5

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Table Of Contents

Release Notes for Cisco IP/TV Broadcast Server and Viewer Software, Release 5.2.5

Documentation Survey

Contents

Introduction

System Requirements

Cisco IP/TV Viewer for Non-MPEG-2 Streams

Cisco IP/TV Viewer for MPEG-2 Streams

Limitations and Restrictions

Support for MOV Files

Support for MP2T Streams

Caveats

Open Caveats in IP/TV Release 5.2.5

IP/TV Server

IP/TV Viewer

Resolved Caveats in IP/TV Release 5.2.5

IP/TV Server

IP/TV Viewer

Related Documentation

Obtaining Documentation

Cisco.com

Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for Cisco IP/TV Broadcast Server and Viewer Software, Release 5.2.5


March 25, 2005


Note The most current Cisco documentation for released products is available on Cisco.com at http://www.cisco.com. The online documents may contain updates and modifications made after the hardcopy documents were printed.


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Contents

These release notes contain information about Cisco IP/TV Broadcast Server and IP/TV Viewer software Release 5.2.5. These release notes describe the following topics:

Introduction

System Requirements

Limitations and Restrictions

Caveats

Related Documentation

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Introduction

The changes in Cisco IP/TV Release 5.2.5 apply to IP/TV Broadcast Server and IP/TV Viewer software. The changes are also applicable to IP/TV Broadcast Server software that comes preinstalled on Cisco 3400 Series Servers for IP/TV hardware. These release notes describe limitations, caveats, and other important information regarding the software for Cisco IP/TV Broadcast Server and IP/TV Viewer, Release 5.2.5.


Note For information about IP/TV Program Manager Release 5.3, see the Release Notes for Cisco ACNS Software Program Manager for IP/TV, Release 5.3, which is available at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/webscale/uce/acns53//iptv53pm.htm.


System Requirements

This section lists the recommended system requirements for P/TV Viewer Release 5.2.5.


Note Cisco IP/TV Broadcast Server Release 5.2 and later software releases come preinstalled on Cisco 3400 Series Servers for IP/TV hardware. There is no software-only release of Cisco IP/TV Broadcast Server Release 5.2 and later releases.


Cisco IP/TV Viewer for Non-MPEG-2 Streams

Windows 98, Windows NT 4.0, Windows 2000 (with Service Pack 2), Windows XP (with Service Pack 1)

Pentium II 233-MHz processor

64 MB of RAM

1.5-GB system drive

10/100BASE-T Ethernet support

VGA graphics with 16-bit color

Cisco IP/TV Viewer for MPEG-2 Streams

Windows 98, Windows NT 4.0, Windows 2000 (software decoder only), Windows XP

Pentium II 300-MHz processor for up to 3 Mbps

Pentium II 400-MHz processor for up to 6 Mbps

64 MB of RAM

1.5-GB system drive

10/100BASE-T Ethernet support

VGA graphics with 16-bit color

Limitations and Restrictions

This section contains limitations and restrictions for Cisco IP/TV Release 5.2.5.

Support for MOV Files

Cisco IP/TV Release 5.2.5 supports recording, streaming, and rendering of MOV files. However, some restrictions exist.

Cisco IP/TV does not support streaming of third-party MOV files. Cisco IP/TV supports streaming of the MOV files created by Cisco IP/TV only.

The Apple QuickTime Player does not support local playback of the following files:

MOV files recorded by Cisco IP/TV

MOV files created using the Cisco IP/TV MOV File Exporter utility

Cisco IP/TV Viewer supports only MOV files that use standards-based RTP packetization.

Support for MP2T Streams

Cisco IP/TV Viewer supports rendering of MPEG-2 transport (MP2T) streams. However, some restrictions exist.

IP/TV Viewer that uses Microsoft Windows NT does not support MP2T streams.

For playing MP2T programs of longer duration (more than 2 hours), you must have DirectX 9.0b installed on your PC. You can download DirectX 9.0b from the Microsoft website, which is available at this URL: www.microsoft.com.

Caveats

Caveats describe unexpected behavior in Cisco IP/TV Broadcast Server and IP/TV Viewer software Release 5.2.5. Severity 1 caveats are the most serious; severity 2 caveats are less serious. Severity 3 caveats are moderately severe caveats, so only select severity 3 and severity 4 caveats are included.


Note For information about IP/TV Program Manager-related caveats, see the Release Notes for Cisco ACNS Software Program Manager for IP/TV, Release 5.3, which is available at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/webscale/uce/acns53//iptv53pm.htm.


Open Caveats in IP/TV Release 5.2.5

This section lists the open caveats in Cisco IP/TV Release 5.2.5.

IP/TV Server

CSCdx55087

Symptom: A large MP4 file that is created by recording a live ISO MPEG-4 stream does not play in the Windows Media Player or IP/TV Viewer. The device returns an error message, saying that the file format is invalid.

Condition: This problem occurs when a 2-GB or larger MP4 file is created from an ISO MPEG-4 stream.

Workaround: There is no known workaround.

CSCeb06059

Symptom: When an ISO MPEG-4 stream is set to be captured with Common Intermediate Format (CIF) resolution and a frame rate of 30 frames per second (fps), the actual frame rate may fluctuate between 20 and 22 fps.

Condition: The problem occurs when IP/TV Server operates as a Windows service on a device that has the Network Associates VirusScan program installed.

Workaround: Disable the VirusScan program (Start > Programs > Administrative tools > Services > McShield) or use IP/TV Server as an application.

CSCeb30294

Symptom: Audio and video are noncontinuous and not synchronized with each other in higher-frequency linear audio in Microsoft MPEG-4 and H.261 streams.

Condition: This problem occurs in programs with audio frequencies of 22 kHz and 44 kHz. For an audio-only program, this problem occurs at 44-kHz linear frequency.

Workaround: You can choose one of the three MP3 audio formats (MP3, 8000 Hz Mono; MP3, 11025 Hz Stereo; or MP3, 22050 Hz Stereo) from the New Scheduled Program window or Edit Scheduled Program window of IP/TV Program Manager.

CSCec12913

Symptom: When you play a live program with an ISO MPEG-4 stream in IP/TV Viewer, the video appears distorted.

Condition: This problem occurs only if the resolution for the ISO MPEG-4 video is customized.

Workaround: For ISO MPEG-4 video, use only the resolutions available in the Predefined drop-down list in the Multimedia Source Information section of the New Scheduled Program window. Avoid changing the resolution settings for ISO MPEG-4 video.

CSCec16352

Symptom: It takes too much time to export RTP files when you use the Media File Exporter utility.

Condition: This problem occurs when you export an RTP file to MOV format by using the Media File Exporter utility.

Workaround: There is no known workaround.

CSCec75550

Symptom: A live program shows a drop in frame rate when the bandwidth settings are changed in IP/TV Program Manager.

Condition: This problem occurs when you change the bandwidth settings of an existing live program.

Workaround: To change the bandwidth settings of a live program, re-create the program with the desired bandwidth.

CSCeg73774

Symptom: IP/TV Broadcast Server stops functioning when it receives a request for the same on-demand program from two IP/TV Viewers.

Condition: This problem occurs when two IP/TV Viewers request an .mpg file-based on-demand program that contains an MP2T stream.

Workaround: When recording an MP2T stream, use MOV recording instead of using MPG or MP4 recording.

CSCin46775

Symptom: You are unable to preview a live MPEG-4 program on the server by using Program Details > Video > Show Preview.

Condition: This problem occurs with a scheduled program that is an ISO MPEG-4 video with the frame size set to 352 x 288 and AAC 16-kHz stereo audio.

Workaround: There is no known workaround.

CSCin57012

Symptom: Certain pre-positioned MP4 files cannot be played back when streamed by the Cisco Streaming Engine.

Condition: This problem occurs when you stream nonhinted MP4 files over the Cisco Streaming Engine. (Hint tracks contain packetization information that tells the streaming server how to package the media data. The streaming server uses the packetization information in the hint tracks to stream the media data to the network. Nonhinted files do not have hint tracks.)

Workaround: Use only hinted MP4 files for steaming over the Cisco Streaming Engine.

CSCin59384

Symptom: IP/TV Broadcast Server shuts down abruptly during startup or takes too long to display program listings.

Condition: This problem occurs when the IPTVMedia folder has more than one hundred nonmedia files.

Workaround: Add the types of nonmedia files in the IPTVMedia folder to the Invalid File Types section of the iptvserv.ini file, and then restart IP/TV Broadcast Server.

IP/TV Viewer

CSCds00430

Symptom: Web Presenter programs that are created by using PowerPoint 2000 do not play in IP/TV Viewer. Web Presenter HTML does not work with PowerPoint 2000.

Condition: This problem occurs when the slides in the Web Presenter programs are created by using PowerPoint 2000.

Workaround: PowerPoint 2000 is backward-compatible with earlier versions for creating slides that work properly with IP/TV Web Presenter. Therefore, use the backward-compatibility feature to save slides for Web Presenter programs to an earlier version of PowerPoint. Alternatively, use the ScreenCaster feature of IP/TV Web Presenter to capture the JPEG files for the presentation.

CSCdt07585

Symptom: The Help > About Windows Media Technologies link does not work properly. It returns a Document Not Found error page or takes you to the IP/TV 3400 Series Server page of the Cisco.com website.

Condition: This problem occurs when you access IP/TV Viewer help.

Workaround: There is no known workaround.

CSCdx72765

Symptom: IP/TV Viewer becomes unresponsive when the display resolution settings are changed.

Condition: This problem occurs on IP/TV Viewer that uses Microsoft Windows XP.

Workaround: Stop and exit any program that is being played by IP/TV Viewer before changing the display settings.

CSCdx80290

Symptom: The display disappears or video freezes when you switch between two IP/TV Viewer windows that are playing simultaneously.

Condition: This problem occurs when the UseDSoundRenderer=1 setting is disabled in the iptv.ini file.

Workaround: Enable the UseDSoundRenderer=1 setting in the iptv.ini file.

CSCdz67170

Symptom: MPEG-2 live video jitters on IP/TV Viewer. The jitter is quite obvious when the bandwidth of the program increases.

Condition: This problem occurs when the Windows NT Server does not meet the minimum hardware requirements that are needed for IP/TV Viewer.

Workaround: There is no known workaround. However, this problem does not occur on devices that satisfy the minimum hardware requirements recommended for IP/TV Viewer.

CSCea87433

Symptom: When you watch two IP/TV programs simultaneously, video is lost for one window when you switch to the other.

Condition: This problem occurs on a device that uses Windows XP.

Workaround: To fix this problem, disable the DirectDraw setting on the Hardware acceleration slider bar. Access the slider bar from Start > Settings > Control Panel > Display > Settings > Advanced  > Troubleshooting.

CSCec25343

Symptom: A live-capture program that uses Video for Windows (VFW) and AAC audio appears blurred in the IP/TV Viewer window.

Condition: This problem occurs only when you use the Video for Windows and AAC audio combination for live capture.

Workaround: Use MPEG-4 video when you are using AAC audio for live capture.

CSCec75553

Symptom: The audio on IP/TV Viewer has echoes when you play a program that uses AAC audio.

Condition: This problem occurs when you play a program that uses AAC audio. However, this problem is less severe for programs that use AAC, 44,100-Hz audio.

Workaround: Use MP3 audio instead of AAC audio.

CSCec83671

Symptom: IP/TV Viewer stops responding when you start a program that contains Microsoft MPEG-4 video.

Condition: This problem occurs when the mpeg4mod.dll file is missing from the device on which IP/TV Viewer is installed.

Workaround: Copy the mpeg4mod.dll file to the system32 folder of the device. (The mpeg4mod.dll file comes with Windows Media Player and is a filter for Microsoft MPEG-4.) Alternatively, install Windows Media Player Version 7.1.x or later on your device.

CSCeg27816

Symptom: Video of a program that uses MPEG-1 appears scrambled.

Condition: This problem occurs when you have an MPEG-2 program also streaming from the IP/TV Broadcast Server that is streaming the MPEG-1 stream.

Workaround: Edit iptv.ini file and modify the values of the Bufs and SizeBufs parameters of [VidMPEGProp] property. Set the value of Bufs to 1500 and that of SizeBufs to 5000.

CSCeg79611

Symptom: When you play an on-demand program in IP/TV Viewer, you experience breaks in audio and video playback.

Condition: This problem occurs when you perform consecutive jump operations, forward or backward, for an on-demand program by using the VCR controls in the IP/TV Viewer on-demand program window.

Workaround: Use the Position Control slider bar for video positioning. If the problem persists, pause and restart the playback.

CSCin27122

Symptom: The audio does not switch between on-demand and scheduled programs.

Condition: When an MP2T-scheduled program and an on-demand program are played concurrently, the audio does not switch between the programs when the windows are made active on an alternate basis. The audio plays correctly with two simultaneous on-demand programs. However, with an on-demand program and a scheduled program, the audio does not start in the on-demand program even when the scheduled program is closed. This problem occurs on IP/TV Viewer that uses Microsoft Windows 98.

Workaround: Restart the audio of the on-demand program by closing and reopening the program.

CSCin41110

Symptom: Certain versions of .asf files do not play properly on IP/TV. Video does not play in some cases, while the audio plays with a stutter. For video failure, IP/TV returns an error message saying that the required compressor is not available.

Condition: This problem occurs with .asf files later than Version 3. IP/TV supports Windows Media Audio up to Version 8, whereas for Windows Media video it supports only up to Version 3.

Workaround: Avoid using Windows Media codecs later than Version 3.

CSCin55096

Symptom: IP/TV ScreenCaster displays a black screen that contains dark images of the desktop windows and closes down abruptly.

Condition: This problem occurs when the display color settings of the device are set to 256 colors.

Workaround: Change the color settings of your device to 32-bit true color. To change the color settings, choose Start > Settings > Control Panel > Display > Settings > Colors.

CSCin60266

Symptom: Live MPEG-4 video lacks clarity and appears distorted.

Condition: This problem occurs only for live programs encoded using Microsoft MPEG-4.

Workaround: Use ISO MPEG-4 encoding instead of Microsoft MPEG-4.

CSCin60267

Symptom: IP/TV Viewer becomes unresponsive or generates errors and shuts down when it plays a scheduled program associated with an IP/TV channel.

Condition: This problem occurs if the password setting of the associated channel is modified while the program is playing.

Workaround: Avoid modifying the password setting of an IP/TV channel less than 10 minutes before a program is scheduled to begin or while a program is playing. Alternatively, stop or disable the programs that are associated with the channel, and then modify the channel settings.

CSCin62048

Symptom: IP/TV Viewer switches the windows for SlideCast and video; that is, the SlideCast window contains video, and the video window contains SlideCast.

Condition: This problem occurs when both of the following conditions are true:

IP/TV Broadcast Server receives the audio, video, and SlideCast streams from two different servers as SmallCast streams.

The program is disabled and then enabled in IP/TV Broadcast Server.

Workaround: There is no known workaround.

CSCin70608

Symptom: When a password-protected NetShow on-demand program launches from an on-demand playlist, the program plays even if the password is not provided. The program continues to repeat many times until you close the password dialog box by either entering the correct password or clicking the Cancel button.

Condition: This problem occurs only when the NetShow on-demand program is launched from the on-demand playlist. This problem does not happen if the NetShow on-demand program launches as the first program of the on-demand playlist.

Workaround: There is no known workaround.

Resolved Caveats in IP/TV Release 5.2.5

This section lists the resolved caveats in IP/TV Release 5.2.5.

IP/TV Server

CSCef97027

CPU usage reaches a level of 90 to 95 percent when four CIF streams of ISO MPEG-4 with MP3 audio stream from IP/TV 3427 Broadcast Server models. This problem occurs when IP/TV Broadcast Server operates as a Windows service.

CSCeg21588

Audio and video do not synchronize for live programs that use Microsoft MPEG-4 video and MP3 22050-Hz stereo. This problem occurs when the live programs stream for a long duration (5 hours or more).

CSCeg33881

When you stream an ISO MPEG-4 program that uses MP3 22-KHz audio for a long time, the program shows a drop in frame rate.

CSCeg43798

Mapping of Multicast IP address and track IDs in .prg file is incorrect for some programs that use .mov or .mp4 files that have track IDs in an incorrect order.

CSCeg64103

Video appears distorted and unclear for programs that use Microsoft MPEG-4 video.

CSCeh25972

When you stream an IP/TV program, which contains ISO MPEG-4 video and MP3, 22-KHz audio, for more than 15 hours, the program stops abruptly.

IP/TV Viewer

CSCec64196

Web Presenter stream from an .mp4 file-based program fails to play. However, audio and video streams of the program play properly.

CSCef61879

Audio and video of an .mp4 file-based program go out of synchronization. This problem occurs when you play an .mp4 file-based program that contains ISO MPEG-4 video and MP3, 22-KHz audio.

CSCeg38911

When you play an on-demand program that uses a .mov file, video does not play in IP/TV Viewer. This problem occurs when the program uses a .mov file that is created from an.mp4 file by using the media exporter utility of IP/TV Broadcast Server.

CSCeg82745

IP/TV Viewer fails to update the IP/TV Program Manager address from the iptv.ini file when users use the Silent Install option for multiple users. This problem occurs when Silent Install mode is used after the iptv.ini file has been edited to configure a new IP/TV Program Manager address. However, this problem does not affect the user who actually performs the installation using the Silent Install mode.

CSCeg86795

Video that contains fast movements appears distorted and lacks clarity. This problem occurs for programs that use ISO MPEG-4 video with MP3 22-KHz audio.

CSCeh14239

Symptom: Audio and video go out of synchronization for programs that use MPEG-1 video and MPEG audio. This problem occurs when you stream the program continuously for more than 48 hours.

Related Documentation

Use these release notes in conjunction with the following documents:

Cisco IP/TV Release 5.2 Addendum

Cisco IP/TV Broadcast Server User Guide, Release 5.1

Cisco ACNS Software Program Manager for IP/TV User Guide, Release 5.1

Cisco IP/TV Viewer User Guide, Release 5.1

Cisco IP/TV 3400 Series Servers User Guide

Cisco Content Engine 510 and 565 Hardware Installation Guide

Cisco Content Engine 511 and 566 Hardware Installation Guide

Cisco Content Engine 7305 and 7325 Hardware Installation Guide

Regulatory Compliance and Safety Information for the Cisco Content Networking Product Series

Release Notes for Cisco IP/TV, Release 5.2.3

Release Notes for Cisco ACNS Software, Release 5.2.5

Release Notes for Cisco ACNS Software Program Manager for IP/TV, Release 5.3

Cisco IP/TV Release 5.2 documentation is located at the following website:

http://www.cisco.com/univercd/cc/td/doc/product/webscale/iptv/iptv52/index.htm

Cisco IP/TV Release 5.1 documentation is located at the following website:

http://www.cisco.com/univercd/cc/td/doc/product/webscale/iptv/iptv51/index.htm

Release notes for Cisco ACNS Software, Release 5.2 are located at:

http://www.cisco.com/univercd/cc/td/doc/product/webscale/uce/acns52/index.htm

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation DVD

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
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We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com

Nonemergencies — psirt@cisco.com


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on


In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html