Table Of Contents

Preface

Document Objective

Audience

Document Organization

Document Conventions

Command Syntax Conventions

Using Online Help

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information

Preface

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This preface discusses the objective, intended audience, and organization of the Cisco IP/TV Viewer User Guide and defines the conventions used to convey instructions and information. It also discusses how to access online help and obtain documentation on Cisco.com and the Documentation CD-ROM.

This preface contains the following sections:

•Document Objective

•Audience

•Document Organization

•Document Conventions

•Command Syntax Conventions

•Using Online Help

•Obtaining Documentation

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

Document Objective

This guide describes how to install and use IP/TV Viewer, which is part of a web-based application that delivers live or prerecorded multimedia streams to an unlimited number of users over an IP-based local- or wide-area network.

Audience

This guide is for users who need instructions about how to install and set up IP/TV Viewer, and play multimedia programs.

Document Organization

This guide is organized into the following chapters:

Chapter	Title	Description
Chapter 1	Product Overview	Provides an overview of the IP/TV application.
Chapter 2	Installing IP/TV Viewer	Describes the procedures for installing IP/TV Viewer.
Chapter 3	Getting Started	Describes the procedures for launching IP/TV Viewer, navigating within the main window, and setting IP/TV Viewer options.
Chapter 4	Using IP/TV Viewer	Describes the procedures for using IP/TV Viewer to display program information, play a program, subscribe to a program, and use Question Manager. It also provides information about advanced topics.
Chapter 5	Customizing the User Interface	Describes the procedures for moving and hiding panes, and customizing and creating new toolbars.
Chapter 6	Using IP/TV in a Web Browser	Describes the procedures for using IP/TV Viewer as a browser plug-in and helper application.
Appendix A	Menu Bar and Tool Icon Reference	Lists and describes all the menu commands and toolbar buttons in both the Program Listing and Viewer windows.

Document Conventions

The IP/TV documentation set uses the following conventions:

Convention	Description
>	Indicates movement through menu options, for example: Choose Start > Run.
bold	Indicates a button that you are instructed to click, for example: Click Next.
screen	Shows an example of information displayed on the screen.
boldface screen	Shows an example of information that you must enter.

Command Syntax Conventions

Command descriptions use the following conventions:

Convention	Description
boldface	Indicates commands and keywords that are entered literally as shown.
italics	Indicates arguments for which you supply values; in contexts that do not allow italics, arguments are enclosed in angle brackets (< >).
[x]	Indicates optional keywords or arguments.
{x | y | z}	Indicates a choice of required keywords (represented by x, y, and z). You must select one.
[x {y | z}]	Indicates a required choice within an optional element. You do not need to select keyword x, but if you do, you must specify either argument y or argument z.

The following conventions are used to attract the attention of the reader:

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Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.

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Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

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Using Online Help

IP/TV Viewer offers online help for menu items, toolbar items, specific tasks, and more. There are several ways to access help, depending on the information you want and the method you find most convenient:

•If you want to read one or more help topics, choose Help > Contents. From the contents list, click the name of a topic to display that topic.

•To learn how to navigate through online help, choose Help > Using Help.

•To access the IP/TV technical support web page, choose Help > Web Help.

Choose Help > About IP/TV Viewer to display version and copyright information for IP/TV Viewer.

To contact Technical Support at Cisco Systems, go to the following URL:
http://www.cisco.com/warp/public/cc/pd/mxsv/iptv3400/sup/index.shtml.

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order annual or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can send your comments in e-mail to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance.

Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/go/packet

•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html